Grand Mercure Maha Cipta Medan Angkasa 5 stars

TripAdvisor rating 3.5/5 431 reviews
Grand Mercure Maha Cipta Medan Angkasa
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Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235
medan
indonesia

Tel: +62614555888

Fax: (+62)614550555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    POLONIA At 6km / 3 miles

  • By train

    MEDAN TRAIN STATION At 1km / 0 miles

  • By train

    STASIUN MEDAN At 2km / 1 miles

GPS :3.59802, 98.68201

Our accommodations

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Deluxe Room with 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room with 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 2 Bed Rooms

  • Max. number of persons: ‌4
  • Area: From 117
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Suite with 1 King Size bed

  • Max. number of persons: ‌3
  • Area: From 76
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CRYSTAL JADE

Type of cuisine: Other cooking style

A franchised restaurant from Singapore serving dim sum, barbeque and ala carte chinese food with 6 VIP rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID RESTAURANT

Type of cuisine: International

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIOLET BAR

Photo non contractuelle / Strictly non binding

Located on lobby level, Violet Bar offer an ideal sanctuary for those who wish wo indulge in a moment of tranquility, retreat from the hustle and bustle of city life

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 680 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,513 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

431 reviews

Decent stay in a classic decorated hotel with bathtub

Customer review rating 4.1/5

Deni Solo - 11/07/2019 AccorHotels certified review

Room spacious, old but well kept. Bed comfortable and aircon nicely functional. However outside noice very audible up to loud footsteps.

Dear Mr. Tri Insan Utomo We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.1/5

Andre H. Business - 04/07/2019 AccorHotels certified review

Overall experience is good. But there is a little problem when we want to check in. We have to wait about 15 minutes before we can get into the room.

Dear Mr.Andre Tampu Bolon We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Customer Experience

Customer review rating 4.1/5

Andre T. Couples - 03/07/2019 AccorHotels certified review

I was having a staycation for my annuiversay at Grand Mecure Medan, where I was delighted by the team of staff who made my whole experience a WOW! Yosephin and her team did a fantastic job and gave my partner and I a pleasant surprise - room was beautifully set up with welcome banner, balloons, towel swan and the most impressive was the personal touch, where Yosephin extracted our couple photo from my WhatsApp and placed it on the bed. It was something very emotional and truly touching. A dinner was also put together at level 11, executive lounge, where my partner and I enjoyed great delicacy of food and a nice quiet ambience. I’m very thankful for Yosephin and her team’s dedicated service which left me a deep and memorable experience that I will never forget.

Dear Mr.Andre We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

So many inconvenient

Customer review rating 4.1/5

Adeline P. Business - 01/07/2019 AccorHotels certified review

The front officer made me confused about the deposit payment at my check in, because he asked about my deposit payment. In my experience, the front officer directly explained about the deposit payment and how much it is. At my stay, I asked to borrow some scissors and I don't understand, why the bell boy had to wait for it. It's like they made me in hurry. The bell boy told me that the hotel fridge couldn't be used to keep my food, but later the engineering personnel ensured me and even called the pantry to keep my food and so, the same bell boy took my food to keep it in the hotel fridge. Different people, different information. Medan is so famous for its durian and why your hotel didn't support your customer to keep the durian in the freezer? If you afraid about the smell, you can spare different freezer right? And I feel so disappointed about the breakfast payment. I already paid in the restaurant because the waitress told me to fulfil the payment at once and I couldn't paid it in my check out. At my check out, the front officer asked me again about the breakfast payment, even though the waitress told me that my bill would be brought to the front office, and so, I didn't get my bill paper. Overall, your hotel is lack of communication of its personnel and so slow.

Dear Mrs.Adelina P. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Medan Angkasa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.1/5

Dedi H. Business - 29/06/2019 AccorHotels certified review

Clean, good official support since arrival to departure, nice room and food

Dear Mr. Dedi Hendra Mustoffa We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Agustina V. Families - 28/06/2019 AccorHotels certified review

Great breakfast, hospitality and clean

Dear Agustina Veronika We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was pleasant even though it was a night stay,

Customer review rating 4.1/5

Samsiah B. M. A. Couples - 27/06/2019 AccorHotels certified review

We enjoyed the dinner served by warm welcome of the waitress, especially the gado-gado. Breakfast the next morning was superb with the wide spread of variety of food. In fact, my hubby wanted to cancel his booking at Marriot when we come back from Lake Toba but then I also wanted to experience the service at Marriot to compare.

Dear Mrs Samsiah We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ms.

Customer review rating 4.1/5

Jw Business - 27/06/2019 AccorHotels certified review

Good service

Dear Mrs. Jessica We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelent Services and Complete Facilities

Customer review rating 4.1/5

Dede R. H. Business - 25/06/2019 AccorHotels certified review

Every i come to Medan im always live in Mercure Medan Hotel, this caused of The Hotel is have a good and completed Fasilities and Near of Medan City. and all staff so very Friendly and polite. for specially Mrs. Dina, She has help me to check in. I'll always recomended Mercure Medan to all my bussiness relation, when visit to Medan to use Mercure for they live as along in Medan.

Dear Mr.Dede Rukman H., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hospitality

Customer review rating 4.1/5

Gesron P. Business - 21/06/2019 AccorHotels certified review

Smooth checkin Great attitude front liners (hospitality) Nice facility (i love the sauna facility)

Dear Mr. Gesron P. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

acceptable

Customer review rating 4.1/5

Anonymous Business - 19/06/2019 AccorHotels certified review

qualité of food is very local , almost indonésien only Should have réel variety international foods, for foreigners. Health club also very old & typical + the swimming Pool , needs renovation

Dear Mr. Chebbi Ahmed Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comfy

Customer review rating 4.1/5

Nuim H. Families - 17/06/2019 AccorHotels certified review

Nice stay, but some receptionist are rude

Dear Mr. H. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

disastrous admin

Customer review rating 4.1/5

Vera Families - 17/06/2019 AccorHotels certified review

had issues with payment and deposit. also did not receive receipt for payment.

Dear Mrs.Vera Puspita Kusuma Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Old Hotel

Customer review rating 4.1/5

Chang Couples - 11/06/2019 AccorHotels certified review

I am 2nd time stay in the hotel, the Deluxe Room still give me appropriate satisfaction, however, the hotel seem old and do not proper maintained and the disappointing incident began. I experiencing dirty water from bathtub in the midnight even after reception send technician to inspect and react on the issue, thanks to helpful reception and manager on duty, I had been upgraded the room to next level at first. But, here is some disappointing part where the reception do not consider why I need to change room and request for upgrade. I complaint that dirty water come out from the bathtub and I had been transfer to a room without bathtub, is this meet guest expectation? After talk to the reception again, seem he have no idea what to do next, I, as a guest, need to tell him that there should be other room that have bathtub although that room might be higher tier room level and he mentioned that he required manager on duty permission... after a short while, I had been arranged to transfer to another room again, I been told that the room is the highest tier room available that come with bathtub(experience dirty water not only come out from bathtub but also in the hand wash, toilet bowl and living hall kitchen area everyday, I am sure other guest experiencing the same). Here is another nightmare for me. When I book my room, I choose non-smoking room, but, the room full of tobacco smell... even after guest friendly staff help to freshening the room and initiatively provide air treatment device in the bed room but the tobacco smell in the living hall is very strong and already inside the curtain and other furnitures. I am seldom go to living area for the rest of my 3 nights stay even on the 2nd day, I am in the bed room for the entire day without sitting in the living area. This is ridiculous, penalty impose to the customer if found tobacco smell in the non smoking room but the house keeping do not well clean all of tobacco smell in the living area and I am confident that no wash or change of the curtain for weeks even months... last but not least, the breakfast buffet are lack of variety, food are too salty, replenishment of food take very long, requested green tea took almost 10 minutes... I do tried having my dinner at Jade restaurant but I am doubtful of the freshness of the food served, the fried bean curd feel already deteriorated as not every piece of fried bean curd taste the same... In summary, this is not supposed a 5 star hotel standard, without improvement in hotel interior, including piping or water filtration, house keeping, food variety and taste, not to mention of different serving standard from the welcoming benefit and insufficient staff, the hotel need to re-evaluate is it suitable to claim as 5 star hotel.

Dear KEAN AUN CHANG {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.1/5

Zulkarnain Couples - 10/06/2019 AccorHotels certified review

Nice and comfy

Dear Mr. ZULKARNAIN We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Decent

Customer review rating 4.1/5

Nadine Couples - 10/06/2019 AccorHotels certified review

Service and room were pretty good

Dear LIM SHU YAN NADINE {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortble Staying

Customer review rating 4.1/5

Yudha F. Families - 09/06/2019 AccorHotels certified review

Some of nice and comfy for staying ... We will be staying hear for next trip but maybe the hotel must be renovate the changing room at swimming pool. It's to creepy in the night

Dear Mr. YUDHA F. We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Fardi Business - 05/06/2019 AccorHotels certified review

Very satisfied but they said .the point cant be submit on my accor miles bcs its corporate rate

Dear Mr. AHMAD FARDIANSYAH We really appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It's always fun to receive positive feedback. We have shared your comments with our team, and our team informed us that you cannot get points, because you booking via crew (no eligible), we can input your poin to your card member, if only your rate is eligible it means by personal payment direct to hotel or booking by our official web (accorhotel.com). I am sure that this feedback will serve as an encouragement to all our staff because we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as comfortable as before. Greetings,

the hospitality is very good.

Customer review rating 4.1/5

Anonymous Business - 04/06/2019 AccorHotels certified review

The hospitality for welcoming us is very good, and i notice one of the housekeeper in the 3rd floor is very humble. 3 times having 5 days in this hotel and with the same housekeeper with his great hospitality. once, the laundry make the list of my pajamas shrink but the next day they come to give me my pajamas in the good condition. and also the laundry help me to sew the button of my uniform. i am very satisfied about the service and hospitality. but my last experience, the toilet of the room number 312 is smelly since i came in the day one. overall the hospitality of this hotel is very great.

Dear PERMATASARI CINDY {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

satisfied

Customer review rating 4.1/5

Wahied Business - 01/06/2019 AccorHotels certified review

short stay but satisfying

Dear ABDURRAHMAN IBNU WAHIED {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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