Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

3.5/5 409 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,374 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 409 reviews
Family - 14/02/2019 TripAdvisor review
« Great Stay »

This is our second stay here, we've booked 2x rooms for us and my wife parents. Rooms was spacious and clean. Check in was smooth, we've given upgrade for both rooms (Accor Platinum), also informed that breakfast in lounge is complimentary for both rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear firsttime4me, It is our highest appreciation to receive your kind words for sharing your experience of this recent stay with us at Grand Mercure Medan Angkasa. We are deeply delighted to read and learn that your experience was up to meet your satisfaction. Moreover, nothing better more than knowing that you had a wonderful stay regarding to quality of breakfast and our staff service attentiveness. Please rest assured that I have shared your kind words to our team. In addition, your feedback will serve as an encouragement to all of our staff. Once again, Thank you very much for taking our valuable time to give us a wonderful feedback. We all hope to have another opportunity to serve you again at Grand Mercure Medan Angkasa. Sincerly, Hendra J. Ngantung General Manager Grand Mercure Medan Angkasa

Hardiansyah Business - 12/02/2019 AccorHotels certified review
« So so »

Ok. Please improve the pool and the gym please More decorations around the pool, so it looks nice from the room. One of my colleagues saw a mouse in the room which used for briefing that time. Please take care of it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. IMRAN TIO HARDIANSYAH, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Dodi A. Business - 12/02/2019 AccorHotels certified review
« Friendly staffs and good hospitality... »

It was a nice stay... The room is okay, facing the swimming pool Nice bed and comfy pillows. good amenities. Just the shower glass door can't close properly, so it cause small flood outside. The roomboy Mr Fadli is very helpfull and friendly. He greet me everyday. I am impressed by "the open bed style" did by other roomboy. The breakfast was good. The food has many option and very complete. I did try the jamu, it was nice. I feel like in the Java island I appreciate u also serve traditional food. The restaurant staff are working hard, they are helpfull with big smile. I'm impressed by the waitress for offering me tea or coffee when i arrive on my table. The GRO Ms Dila was so charming, she greet us during breakfast asking for our stay. The operator was polite and the reception friendly and helpful. Nice lobby ambiance. Nice swimming pool, good ambiance in the evening. Lovely lights. But the male changing room smell not good. Nice gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.. KARJAYA DODI A., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Rishy Business - 09/02/2019 AccorHotels certified review
« So far Iike it much »

I like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear HEDAR RISHYSHAH, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HENDRA J. NGANTUNG General Manager Grand Mercure Medan Angkasa

Andrew C. Business - 09/02/2019 AccorHotels certified review
« Relaxing »

It was welcoming and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. ANDREW JAMES, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HENDRA J. NGANTUNG General Manager Grand Mercure Medan Angkasa

Solo travel - 06/02/2019 TripAdvisor review
« Amazing improvement »

Staying at the hotel 3-4 times every year, this time round nicely surprised with much improvement in many aspects: night time check-in attendance by Mr. Teddy was a pleasant experience even after midnight, an excellent professional, very friendly, satisfying a regular client, upgrading as Accor Le Club Gold member. Breakfast has improved, tasty and varied, Mr. Agung very kindly attended me specially personally as I have difficulty in mobility, highly professional. Executive Lounge was another big pleasant surprise with the variety and quality of snacks served usually found in 5 star hotels. Most of the staff are attentive. Extended my stay and am back for another stay before leaving Medan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Margaretha, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Hendra J. Ngantung General Manager Grand Mercure Medan Angkasa

Ricardo B. P. Solo - 05/02/2019 AccorHotels certified review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak P., Warmest greetings from Grand Mercure Medan Angkasa.. We very much appreciate to receive positive feedback regarding your stay at the Grand Mercure Medan Angkasa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Devina Business - 03/02/2019 AccorHotels certified review
« Comfortable stay @Grand Mercure »

It was a great experience as the room is spacious and tidy. The housekeeping clean it everyday. But I would appreciate more if the laundry delivered earlier at the same day. And there is only one thing that I hate, there is so much mosquito at the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. DEVINA, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Hendra J. Ngantung General Manager Grand Mercure Medan Angkasa

Business - 27/01/2019 TripAdvisor review
« Last week in Medan »

Hotel nice, room is very good. But need improvement on breakfast variety and quality of food.Also in serving on dinner, I waited so long to get my guess food when having dinner in restaurant on Thursday, January 24, 2019.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Escape62741738843, We are very grateful to have your review, following your recent stay at our hotel. What a joy to read that you love our hotel and room. On the other note, we regret to understand that we need the improvement on our breakfast and service by our talent was not totally up to your expectations. Please rest assured as we have shared your constructive feedback to our Food and Beverage Manager and Executive Chef for their review and immediate actions. Otherwise, I thank you once again for the positive feedback and for staying at Grand Mercure Medan Angkasa and we hope to see you again, whenever your travel brings you back to Medan. Sincerely yours, Hendra J. Ngantung General Manager Grand Mercure Medan Angkasa

Hidayat T. Families - 24/01/2019 AccorHotels certified review
« Key card policy »

For hotel 5 star, should prepare double key to customers instead of only single key card. Loss key card should not required to pay 50.000 IDR, it should free of charge. Production cost this card less than 10.000 IDR. I think for 5 star hotel even in accor group have to review this policy. It will make easy and enjoy the value guests..... Best Regards Hidayat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hidayat T., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Hendry Y. Solo - 17/01/2019 AccorHotels certified review
« Recommended »

The service is great, the staffs also very friendly and helpful. When we asked something, the Operator will call us back to check if our request has been done or no. Overall I really enjoy staying here. Will stay here again definitely. Keep up the good work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hendry Y., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Hans A. S. Business - 13/01/2019 AccorHotels certified review
« Warm greeting at Medan »

Fast check in service, cozy & comfort room with complimentary fruit basket at the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Hans Afriandi S., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Anonymous Couples - 12/01/2019 AccorHotels certified review
« Firs time ever in Medan. »

Overall, the stay was great can’t really fault anything. However, the reception team has to be more attentive of the customers that are standing in front of then. When I say attentive, when me and my sisterr got to the lobby to check in, there were two gals in front desk talking to a male staff. I was not standing so far that they couldn’t see me. Until like 2-3 mins passed the my sister approached them only then the looked up to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mary Poh, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Niko L. S. Friends - 30/12/2018 AccorHotels certified review
« Satisfied »

I am very satisfied stay at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Niko, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Yandry Couples - 29/12/2018 AccorHotels certified review
« Good »

Service at front office so slow response. The room need maintenance at six floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Yandry, Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Tan C. S. Business - 23/12/2018 AccorHotels certified review
« Normal »

Comfortable & simple

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Tan Chiat S., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

L. G. Business - 17/12/2018 AccorHotels certified review
« Exellent service »

Superb room and service.. and yet please improve the breakfast menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Family - 13/12/2018 TripAdvisor review
« Needs Refurbishment »

Having staying in several Mercure hotels in Japan and Singapore, this has to be the worse I have been. The property is very dated, rooms are old and carpets has really bad stains. ItIis quite noisy as well. The bathroom was also not up to standard. An urgent refurbishment is definitely needed on this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Freedom Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Business - 02/12/2018 TripAdvisor review
« Good value with a 5 star experience »

A stay that is well-deserving of the 5 star rating. Service was also fast and responsive. The room was newly renovated and I was provided an upgrade, as my room was initially not ready. Subsequent enquiries were also taken speedily and responds was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R0gerte0, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Couples - 28/11/2018 TripAdvisor review
« Wouldn't Recommend This Hotel and Lack of Training »

This hotel was littered with flaws. The couple positives that we have to say are the restaurant (Orchid) was good, the staff around the hotel was friendly, the executive lounge had a decent spread of food, but the alcoholic beverages on offer were poor.Let's get into the problems. We'll start with pre-checkin. Before we arrived, my wife and I were coming from Parapat, Lake Toba, which is about 4 hours to the south. We asked the hotel about taxi options. While I respect that they don't arrange cars. The email we received was vague, with merely the names of taxi companies. They should have certainly provided contact numbers and possibly email address. That's the service you expect from a 4 or 5 star hotel. Next as an Accor (Plus) Gold member, there are certain benefits that exist. For one, they weren't prepared for our arrival. Gold and Platinum get early check in and check out if available and it didn't seem like this was available but check in was at 2 and we arrived at 1. We weren't offered wifi or given our drink vouchers for being Gold members and having to sit in the lobby and wait for our room. We were really cool about all this, but just took note of it mentally in terms of what we're used to with our status.Once we did the proper check in and got our keys, we weren't informed at all about the hotel's amenities, this included the executive lounge. We had book the highest level room in the hotel for a couple, which is the Deluxe Suite. The was nice by the way and well appointed. The bathroom was huge and clean. There was a mistake with our keys and we didn't have access to the 11th floor where the executive lounge is. We tried multiple times to get it fixed and the receptionist couldn't resolve the problem in a timely manner. We decided to leave and check out the city when we got back the key situation had been resolved so awesome job there. That was a 5 star moment.Spa was easy to book and the front desk people were really nice. The masseurs were unprofessional. The tables didn't have any flowers or anything where the head rest was. Mine went to the bathroom 10 minutes into the treatment. My wife's didn't dim the lights or turn on music. She was supposed to get a 90 minute massage and it ended up 60 minutes. When my wife noticed & said something to the front desk, they told her that they couldn't fix the bill but would bring the masseur back in to give her another 30 minutes. Back on the table, the masseur was annoyed & got rude. I could go on

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