Grand Mercure Maha Cipta Medan Angkasa 5 stars

TripAdvisor rating 3.5/5 430 reviews
Grand Mercure Maha Cipta Medan Angkasa
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Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235
medan
indonesia

Tel: +62614555888

Fax: (+62)614550555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    POLONIA At 6km / 3 miles

  • By train

    MEDAN TRAIN STATION At 1km / 0 miles

  • By train

    STASIUN MEDAN At 2km / 1 miles

GPS :3.59802, 98.68201

Our accommodations

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Deluxe Room with 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room with 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 2 Bed Rooms

  • Max. number of persons: ‌4
  • Area: From 117
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Suite with 1 King Size bed

  • Max. number of persons: ‌3
  • Area: From 76
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

VIOLET BAR

Photo non contractuelle / Strictly non binding

Located on lobby level, Violet Bar offer an ideal sanctuary for those who wish wo indulge in a moment of tranquility, retreat from the hustle and bustle of city life

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 680 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,483 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

430 reviews

Old Hotel

Customer review rating 4.1/5

Chang Couples - 11/06/2019 AccorHotels certified review

I am 2nd time stay in the hotel, the Deluxe Room still give me appropriate satisfaction, however, the hotel seem old and do not proper maintained and the disappointing incident began. I experiencing dirty water from bathtub in the midnight even after reception send technician to inspect and react on the issue, thanks to helpful reception and manager on duty, I had been upgraded the room to next level at first. But, here is some disappointing part where the reception do not consider why I need to change room and request for upgrade. I complaint that dirty water come out from the bathtub and I had been transfer to a room without bathtub, is this meet guest expectation? After talk to the reception again, seem he have no idea what to do next, I, as a guest, need to tell him that there should be other room that have bathtub although that room might be higher tier room level and he mentioned that he required manager on duty permission... after a short while, I had been arranged to transfer to another room again, I been told that the room is the highest tier room available that come with bathtub(experience dirty water not only come out from bathtub but also in the hand wash, toilet bowl and living hall kitchen area everyday, I am sure other guest experiencing the same). Here is another nightmare for me. When I book my room, I choose non-smoking room, but, the room full of tobacco smell... even after guest friendly staff help to freshening the room and initiatively provide air treatment device in the bed room but the tobacco smell in the living hall is very strong and already inside the curtain and other furnitures. I am seldom go to living area for the rest of my 3 nights stay even on the 2nd day, I am in the bed room for the entire day without sitting in the living area. This is ridiculous, penalty impose to the customer if found tobacco smell in the non smoking room but the house keeping do not well clean all of tobacco smell in the living area and I am confident that no wash or change of the curtain for weeks even months... last but not least, the breakfast buffet are lack of variety, food are too salty, replenishment of food take very long, requested green tea took almost 10 minutes... I do tried having my dinner at Jade restaurant but I am doubtful of the freshness of the food served, the fried bean curd feel already deteriorated as not every piece of fried bean curd taste the same... In summary, this is not supposed a 5 star hotel standard, without improvement in hotel interior, including piping or water filtration, house keeping, food variety and taste, not to mention of different serving standard from the welcoming benefit and insufficient staff, the hotel need to re-evaluate is it suitable to claim as 5 star hotel.

Dear KEAN AUN CHANG {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.1/5

Zulkarnain Couples - 10/06/2019 AccorHotels certified review

Nice and comfy

Dear Mr. ZULKARNAIN We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Decent

Customer review rating 4.1/5

Nadine Couples - 10/06/2019 AccorHotels certified review

Service and room were pretty good

Dear LIM SHU YAN NADINE {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortble Staying

Customer review rating 4.1/5

Yudha F. Families - 09/06/2019 AccorHotels certified review

Some of nice and comfy for staying ... We will be staying hear for next trip but maybe the hotel must be renovate the changing room at swimming pool. It's to creepy in the night

Dear Mr. YUDHA F. We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Fardi Business - 05/06/2019 AccorHotels certified review

Very satisfied but they said .the point cant be submit on my accor miles bcs its corporate rate

Dear Mr. AHMAD FARDIANSYAH We really appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It's always fun to receive positive feedback. We have shared your comments with our team, and our team informed us that you cannot get points, because you booking via crew (no eligible), we can input your poin to your card member, if only your rate is eligible it means by personal payment direct to hotel or booking by our official web (accorhotel.com). I am sure that this feedback will serve as an encouragement to all our staff because we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as comfortable as before. Greetings,

the hospitality is very good.

Customer review rating 4.1/5

Anonymous Business - 04/06/2019 AccorHotels certified review

The hospitality for welcoming us is very good, and i notice one of the housekeeper in the 3rd floor is very humble. 3 times having 5 days in this hotel and with the same housekeeper with his great hospitality. once, the laundry make the list of my pajamas shrink but the next day they come to give me my pajamas in the good condition. and also the laundry help me to sew the button of my uniform. i am very satisfied about the service and hospitality. but my last experience, the toilet of the room number 312 is smelly since i came in the day one. overall the hospitality of this hotel is very great.

Dear PERMATASARI CINDY {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

satisfied

Customer review rating 4.1/5

Wahied Business - 01/06/2019 AccorHotels certified review

short stay but satisfying

Dear ABDURRAHMAN IBNU WAHIED {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Grand Mercure Was great enough

Customer review rating 4.1/5

Ismi I. Business - 29/05/2019 AccorHotels certified review

staying at this hotel is basically comfortable, good food, and has a strategic location. But, I got a room with bidet problem. If the room under maintenance, please dont give it to the guest. I appreciate and very grateful to the staff (mba Dina Oktari) for providing solutions.

Dear Mrs. ISMI I. We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied!

Customer review rating 4.1/5

Hanny Solo - 28/05/2019 AccorHotels certified review

The staff is really helpful, I enjoy my stay. The food is quite good too.

Dear HANNY ZULYANA {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice

Customer review rating 4.1/5

Rmh Families - 25/05/2019 AccorHotels certified review

Nice staff, nice room

Dear Mrs. rizky mustika We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome!

Customer review rating 4.1/5

Rizkita N. Couples - 25/05/2019 AccorHotels certified review

Very recommended hotel in medan, the staff is very helpful and friendly...

Dear Mrs. Rizkita We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel

Customer review rating 4.1/5

Mada T. Business - 25/05/2019 AccorHotels certified review

the best hotel i've been stay at medan !

Dear Mr. Mada We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service

Customer review rating 4.1/5

Baby H. Business - 25/05/2019 AccorHotels certified review

Thank you for giving me a chance to write my honest review about this hotel. Last year i had a training from my previous company in this hotel for almost two weeks. The hotell staff were very polite and friendly. The praying room was very comfort. The training room was very tidy. And the hotel has many kind of delicious food. Thank you.

Dear Mr. H. We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice

Customer review rating 4.1/5

Fifi Business - 24/05/2019 AccorHotels certified review

Staff is wonderful at this property. Very friendly, polite, professional. Thanks to the team and their excellent attitudes and hospitality,

Dear fifi {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 4.1/5

Lukman Couples - 20/05/2019 AccorHotels certified review

Great hospitality. Bvey recommended hotel

Dear Mr. Lukman We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good place to stay in.

Customer review rating 4.1/5

Anonymous Business - 20/05/2019 AccorHotels certified review

The location is good, easy to go around.

Dear Mr. Endang We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Stay

Customer review rating 4.1/5

Hendry Y. Solo - 18/05/2019 AccorHotels certified review

It was a pleasant stay during my stay in this hotel, the staffs are friendly and helpful. Overall I like to stay in this hotel. Keep up the good work.

Dear Mr. Yuandi We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Big room, well-prepared welcome fruits and sting-ray (by towels), clean, comfy bed

Customer review rating 4.1/5

Tik C. Solo - 15/05/2019 AccorHotels certified review

Big room, well-prepared welcome fruits and sting-ray (by towels), clean, comfy bed, reasonable price, delicious food provided by the Chinese restaurant, polite and helpful staff, good location

Dear Mr. KAN TIK C., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Recommended

Customer review rating 4.1/5

Harris F. N. Business - 13/05/2019 AccorHotels certified review

Very friendly staff, room is very clean, bed is very comfy and spacacious. It feels just like home.

Dear Mr. HARRIS FIRMANSYAH N., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great experience

Customer review rating 4.1/5

Trisno Couples - 12/05/2019 AccorHotels certified review

Some services can be improved. But overall experience is great. The staffs are friendly. The room especially the older one need to be given extra attention to be checked their function.

Dear Mr. TRISNO SANGGRAMA PUTRA We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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