Grand Mercure Maha Cipta Medan Angkasa 5 stars

TripAdvisor rating 3.5/5 425 reviews
Grand Mercure Maha Cipta Medan Angkasa
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Room 1

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Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235
medan
indonesia

Tel: +62614555888

Fax: (+62)614550555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    POLONIA At 6km / 3 miles

  • By train

    MEDAN TRAIN STATION At 1km / 0 miles

  • By train

    STASIUN MEDAN At 2km / 1 miles

GPS :3.59802, 98.68201

Our accommodations

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Deluxe Room with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 2 Bed Rooms

  • Max. number of persons: x4
  • Area: From 117
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Suite with 1 King Size bed

  • Max. number of persons: x3
  • Area: From 76
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CRYSTAL JADE

Type of cuisine: Other cooking style

A franchised restaurant from Singapore serving dim sum, barbeque and ala carte chinese food with 6 VIP rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID RESTAURANT

Type of cuisine: International

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIOLET BAR

Photo non contractuelle / Strictly non binding

Located on lobby level, Violet Bar offer an ideal sanctuary for those who wish wo indulge in a moment of tranquility, retreat from the hustle and bustle of city life

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 680 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 800 people

Find out more
Grand Mercure Maha Cipta Medan Angkasa Meeting Room

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,452 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

425 reviews

Big room, well-prepared welcome fruits and sting-ray (by towels), clean, comfy bed

Customer review rating 4.1/5

Tik C. Solo - 15/05/2019 AccorHotels certified review

Big room, well-prepared welcome fruits and sting-ray (by towels), clean, comfy bed, reasonable price, delicious food provided by the Chinese restaurant, polite and helpful staff, good location

Dear Mr. KAN TIK C., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Recommended

Customer review rating 4.1/5

Harris F. N. Business - 13/05/2019 AccorHotels certified review

Very friendly staff, room is very clean, bed is very comfy and spacacious. It feels just like home.

Dear Mr. HARRIS FIRMANSYAH N., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great experience

Customer review rating 4.1/5

Trisno Couples - 12/05/2019 AccorHotels certified review

Some services can be improved. But overall experience is great. The staffs are friendly. The room especially the older one need to be given extra attention to be checked their function.

Dear Mr. TRISNO SANGGRAMA PUTRA We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Free early checkin

Customer review rating 4.1/5

Anonymous Couples - 11/05/2019 AccorHotels certified review

We thank you for your free early checkin. Staff were very helpful. Your diverse choice of food at the buffet breakfast simply amazed us. However, allow me to make some suggestions. The serving temperature of the hot dishes varied. Some hot dishes were served at [air-conditioned] room temperature, aka *cold*. Some dishes were piping hot that nearly burnt my fingers when I opened the lid.

Dear SHUN YIM THOMAS CHAN Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent service from the Security, Reception to Housekeeping, they were all great, very professional and friendly too.

Customer review rating 4.1/5

Royen S. Families - 09/05/2019 AccorHotels certified review

My Check in/out were smooth, even the security during that time impressed me about their hospitality, the bell boy were friendly too, Housekeeping staff were helpful. All in all were excellent experience. Just about the room, the wallpaper really bad, the water when i took shower it was rusty color, I waited sometime to get clear, seems like the room never use before. Thanks Grand Mercure Medan!

Dear Mr. ROYEN S., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr jusuf s.

Customer review rating 4.1/5

Jusuf S. Business - 08/05/2019 AccorHotels certified review

Toilet shower tap broken. For closet water run to slow.notsatifacion

Dear Mr. JUSUF s.,, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

satisfy

Customer review rating 4.1/5

Suhardi S. Business - 07/05/2019 AccorHotels certified review

The first experience of staying at the Grand Mercure in Medan was quite satisfying. The hotel is quite spacious so that each hall is rather open and the facilities in the room are relatively good. This hotel service better than Mercure Hotel at Surabaya

Dear SUHARDI {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not pleasant

Customer review rating 4.1/5

Bimo V. Business - 06/05/2019 AccorHotels certified review

i stayed for 2 nights during my stay at the grand mercure grand angkasa medan. the first night, i was given a room on the 7th floor that is not up to the accor hotel standards. the room is old and smell. poor lighting with white light bulb not the regular yellow bulb. the air condition is not cold and noisy. and there are no towels at all in the bathroom. i requested for towels for 3x by phone and waited for more than 1 hour but to no avail. finally i had to go to the service room on the floor to get the towels. i was moved to a better room on the 8th floor on the second night. the room was recently renovated. the bathroom features a bath tub that is old and need to be replace. in conclusion, it was not a pleasant stay experience at grand mercure grand angkasa. and i definitely would not be coming back to stay at that hotel.

Dear ANTON BHAKTI {guest_last_name}, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Superb room.

Customer review rating 4.1/5

Nathaniel D. Business - 03/05/2019 AccorHotels certified review

I had the chance to stay in Grand Mercure Angkasa for 5 days and I’ve been constantly staying for the last 2 years (Airline company provided). The room is excellent and all the housekeeping personnel are very kind and helpful. They ensure to meet the guests request at all given times. Only one thing that needs improvement is the breakfast. I hope that they serve more dishes aside than the usual everyday preset menu. As a non-muslim like me, I prefer to have an american breakfast that consists of eggs, croissants and pork bacon. Sadly, bacon was not available for my 5 days layover. Nonetheless, everything is superb. From Reception, to Housekeeping, to Room service, etc.

Dear Mr. D. NATHANIEL C., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Quite pleasant but could be improved to live up the accor hotels standard

Customer review rating 4.1/5

Anonymous Business - 02/05/2019 AccorHotels certified review

Im staying at 920 for 4 nights, the design & equipment were quite ages, some like the closet flush didnt really work (need to keep it down manualy for flush). The wierdest thing is the clean service will took your dirty towel yet not replace it. And on 3rd night i already run out of towel, yet it took them 73minutes to bring the towel to my room. I even personally come down to the reception desk for my towel

Dear WIBAWA AJI (., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ms

Customer review rating 4.1/5

Kamar B. N. D. B. S. P. B. P. D. E. S. H. S. R. D. V. H. L. K. S. C. D. F. R. F. S. S. G. A. D. K. R. S. B. D. M. Families - 30/04/2019 AccorHotels certified review

The room is good and comfy. stylish and modern.

Dear Mr. ANDRE SETIAWAN, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Big rooms but need maintenance

Customer review rating 4.1/5

Willy Business - 29/04/2019 AccorHotels certified review

Big rooms is a big plus for this hotel. But furnitures are dusty and cups are dirty. Bathtub drain was blocked

Dear HALLEY WILLIM {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

comfortable

Customer review rating 4.1/5

Erwynson S. Families - 29/04/2019 AccorHotels certified review

this is my experience vacation with my family

Dear ERWINSON S. {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mrs

Customer review rating 4.1/5

Na Families - 26/04/2019 AccorHotels certified review

The hotel room n the staff’s service are very good.

Dear Mrs. YULIA SUSANTI, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.1/5

Gesron P. Couples - 23/04/2019 AccorHotels certified review

Clean linen, hospitality staff and great ambience

Dear Mr. GESRON P., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel but not friendly

Customer review rating 4.1/5

Sonny Business - 19/04/2019 AccorHotels certified review

All things is good, until I got warning call through phone that wake me up, and told me to immediately checking out the hotel and I only have 5 minutes to leave the room. Also another officer had entered our room and tell the same thing about leaving the room without any permission. It still 12:00 past 15 minutes. Anyway I stay from April 10 - April 14 2019, with the booking name Sonny. And You can do cross check to the officer who in charge on April 14. And that experience destroyed all the good things I have from your hotel. One thing, the swimming pool also look dirty and not well maintained.

Dear Mr. SONNY PERMANA, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good

Customer review rating 4.1/5

Nash Business - 19/04/2019 AccorHotels certified review

Nice place to stay for your trip during business activity

Dear Mr. NASRULLAH, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 4.1/5

Ang K. S. Business - 13/04/2019 AccorHotels certified review

Generally, the hotel is ok. Exterior looks great, however, interior is low standard. Except for the reception floor, the rest is very old. This especially to the fitness area including the swimming pool. The gym equipment is very old.

Dear Mr. ANG KOON S., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Stay 4days n 3 night

Customer review rating 4.1/5

Chan S. L. Families - 11/04/2019 AccorHotels certified review

Every day for 3 days no towel in the bathroom must ask room service.frist day we went out come back 4pm room still not clean.Aircon leaking ask for repairs take 2hrs. Then come but still leaking for two days Room no 826. From 26march to 29

Dear Mr. SENG L. CHAN, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Hotel

Customer review rating 4.1/5

Suwandi I. Friends - 07/04/2019 AccorHotels certified review

Since your hotel has joined to Accor, every time i went to Medan, i always stay at your hotel. It is great after the renovation, i love the lobby and rooms. I am wondering why my reward points/status points/eligible nights for this stay (from 29/3 to 2/4/19) has not recorded to my account, it has been 5 days from the date of my check out. From my experience, all Accor's hotels that i have stayed, the reward points never more than 3 days to key in to my account. I hope you are not forget and ask your staff to do it now. Thanks

Dear SUWANDI INDRIANI {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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