Grand Mercure Maha Cipta Medan Angkasa 5 stars

TripAdvisor rating 3.5/5 436 reviews
Grand Mercure Maha Cipta Medan Angkasa
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235
medan
indonesia

Tel: +62614555888

Fax: (+62)614550555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    POLONIA At 6km / 3 miles

  • By train

    MEDAN TRAIN STATION At 1km / 0 miles

  • By train

    STASIUN MEDAN At 2km / 1 miles

GPS :3.59802, 98.68201

Our accommodations

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Deluxe Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premiere Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premiere Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Family Suite with 2 Bed Rooms

  • Max. number of persons: 4
  • Area: From 117
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Suite with 1 King Size bed

  • Max. number of persons: 3
  • Area: From 76
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

CRYSTAL JADE

Type of cuisine: Other cooking style

A franchised restaurant from Singapore serving dim sum, barbeque and ala carte chinese food with 6 VIP rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID RESTAURANT

Type of cuisine: International

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIOLET BAR

Photo non contractuelle / Strictly non binding

Located on lobby level, Violet Bar offer an ideal sanctuary for those who wish wo indulge in a moment of tranquility, retreat from the hustle and bustle of city life

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 680

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,564 reviews

tripadvisor

TripAdvisor Rating 3.5/5

436 reviews

Satisfied

Customer review rating 4.1/5

Marganti S. Business - 06/09/2019 AccorHotels review

The front desk staff need to be equipped more and fast to serve the guest

Dear Mr.Marganti S. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Okay

Customer review rating 4.1/5

Athirah Families - 05/09/2019 AccorHotels review

I came at 4pm but still cannot check in. We wait more than half an hour to get our room. My friends booking for non smoking room but end up in smoking room.

Dear Mr. Nur Aina Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

SUPERB!!!

Customer review rating 4.1/5

Harris F. Business - 31/08/2019 AccorHotels review

Friendly staff, Good Service. Recommended

Dear Mr. Harris F. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good place

Customer review rating 4.1/5

At Business - 21/08/2019 AccorHotels review

Will be back

Dear Mr. Anthony Tjioe We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Experience

Customer review rating 4.1/5

Irvan E. Families - 21/08/2019 AccorHotels review

Great experience that I stay in here, best hospitality and the best service team.

Dear Mr. Irvan E. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hands down my favorite hotel in Medan!

TripAdvisor rating 3.5/5

Sunardi L Family - 18/08/2019 TripAdvisor review

Returned to this property again and the hotel always exceeded my expectations! Under the helm of Pak Hendra this hotel will continue to be my home away from home. From delicious breakfast to attentive housekeeping/maint. staff, friendly and helpful front desk staff, security, bell staff. Thank you for Pak Hendra and your amazing hardworking team for a job well done! Undeniably this is the best hotel in Medan !

BROKEN BED, STUFFY NIGHTS AND DIRTY BTHROOM (ROOM NO 0827)

Customer review rating 4.1/5

Aru S. Business - 16/08/2019 AccorHotels review

BED WAS BROKEN MANAGE TO GET THE HOUSE KEEPING TO SORT IT OUT, YOUR AIR CON IN THE LOBBY AND ROOM NEED TO BE FIXED. THE BATHROOM WALLS ARE DIRTY NEED A GOOD SCRUB. OVERALL BAD EXPERIENCE

Dear Mr. Aru S. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not very good

Customer review rating 4.1/5

Asep S. A. Families - 12/08/2019 AccorHotels review

Unfortunatelly i’ve got the old room with the old bathtub that i think need to be replaced. Water from the tap so dirty also the exhaust doesnt working at all. Pse pay attention to detail.

Dear Mr. Asep Syaefudin a. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointed

Customer review rating 4.1/5

Romy G. Business - 23/07/2019 AccorHotels review

I was very disappointed with the service in Grand Mercure Medan, because when my wife and i rested in room 303 suddenly there were other guests who entered the room with the same room key, But before a cleaning service was also served to be cleaned. Please keep the privacy. Thanks

Dear Mr. Romy G. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel perfect location

Customer review rating 4.1/5

Abdul R. B. Y. Solo - 21/07/2019 AccorHotels review

The overall service was excellent. The room was nicely decorated. Next to the mosque. The breakfast was perfect with so many selections in a very good environment. Not to forget, the WiFi was fantastic too.

Dear Mr. Abdul Rahman We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Still my fav hotel to stay when visit Medan

Customer review rating 4.1/5

Leonora F. Business - 15/07/2019 AccorHotels review

1. fast check in/out. 2. I got quite big room for my executive room. 3. noisy - seem the room near main road/street 4.

Dear Mrs.Leonara We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

the staff are so friendly and spacious room

Customer review rating 4.1/5

Willis Families - 13/07/2019 AccorHotels review

almost perfect room that i had ever stayed. the staff are so friendly. but i found "biji salak" under the bed, and the bathtub a bit dirty. i highlight this to hope that accor hotels can be more perfect to stay. overall, i feel comfortable to stay at this hotel.

Dear Mr. Willis Huang We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I and the team apologize because there are still shortcomings when you visit, for the future we will do better Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Decent stay in a classic decorated hotel with bathtub

Customer review rating 4.1/5

Deni Solo - 11/07/2019 AccorHotels review

Room spacious, old but well kept. Bed comfortable and aircon nicely functional. However outside noice very audible up to loud footsteps.

Dear Mr. Tri Insan Utomo We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.1/5

Andre H. Business - 04/07/2019 AccorHotels review

Overall experience is good. But there is a little problem when we want to check in. We have to wait about 15 minutes before we can get into the room.

Dear Mr.Andre Tampu Bolon We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Customer Experience

Customer review rating 4.1/5

Andre T. Couples - 03/07/2019 AccorHotels review

I was having a staycation for my annuiversay at Grand Mecure Medan, where I was delighted by the team of staff who made my whole experience a WOW! Yosephin and her team did a fantastic job and gave my partner and I a pleasant surprise - room was beautifully set up with welcome banner, balloons, towel swan and the most impressive was the personal touch, where Yosephin extracted our couple photo from my WhatsApp and placed it on the bed. It was something very emotional and truly touching. A dinner was also put together at level 11, executive lounge, where my partner and I enjoyed great delicacy of food and a nice quiet ambience. I’m very thankful for Yosephin and her team’s dedicated service which left me a deep and memorable experience that I will never forget.

Dear Mr.Andre We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

So many inconvenient

Customer review rating 4.1/5

Adeline P. Business - 01/07/2019 AccorHotels review

The front officer made me confused about the deposit payment at my check in, because he asked about my deposit payment. In my experience, the front officer directly explained about the deposit payment and how much it is. At my stay, I asked to borrow some scissors and I don't understand, why the bell boy had to wait for it. It's like they made me in hurry. The bell boy told me that the hotel fridge couldn't be used to keep my food, but later the engineering personnel ensured me and even called the pantry to keep my food and so, the same bell boy took my food to keep it in the hotel fridge. Different people, different information. Medan is so famous for its durian and why your hotel didn't support your customer to keep the durian in the freezer? If you afraid about the smell, you can spare different freezer right? And I feel so disappointed about the breakfast payment. I already paid in the restaurant because the waitress told me to fulfil the payment at once and I couldn't paid it in my check out. At my check out, the front officer asked me again about the breakfast payment, even though the waitress told me that my bill would be brought to the front office, and so, I didn't get my bill paper. Overall, your hotel is lack of communication of its personnel and so slow.

Dear Mrs.Adelina P. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Medan Angkasa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.1/5

Dedi H. Business - 29/06/2019 AccorHotels review

Clean, good official support since arrival to departure, nice room and food

Dear Mr. Dedi Hendra Mustoffa We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Agustina V. Families - 28/06/2019 AccorHotels review

Great breakfast, hospitality and clean

Dear Agustina Veronika We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was pleasant even though it was a night stay,

Customer review rating 4.1/5

Samsiah B. M. A. Couples - 27/06/2019 AccorHotels review

We enjoyed the dinner served by warm welcome of the waitress, especially the gado-gado. Breakfast the next morning was superb with the wide spread of variety of food. In fact, my hubby wanted to cancel his booking at Marriot when we come back from Lake Toba but then I also wanted to experience the service at Marriot to compare.

Dear Mrs Samsiah We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ms.

Customer review rating 4.1/5

Jw Business - 27/06/2019 AccorHotels review

Good service

Dear Mrs. Jessica We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in medan