Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

3.5/5 415 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,397 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 415 reviews
Hendra S. Families - 13/03/2019 AccorHotels certified review
« Short but nice experience »

Responsive, accommodating, 5 star reputation preceded and satisfying experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. HENDRA HERMAWAN S, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bo N. Solo - 11/03/2019 AccorHotels certified review
« A pleasant stay in your hotel (again). »

It was a Nice experience staying in your hotel. First of all because of your smiling and entuasiastic staff, 2nd because of the deliscious variated breakfast buffet and the good atmosfere in the restaurant, 3rd because of the big room, nice bathroom and the super comfy bed. Some extra plusses are the fitness-room, the swimmingpool and spa. It was not my first stay in Grand Mercure and I will stay again next time I’m in Medan, probably december...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. BO N., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Malikoes A. I. Business - 11/03/2019 AccorHotels certified review
« Uncomfortable »

The experience at check-in was normal, but I was confused, said receptionis, my credit card was open, but it turned out that when I checkout early, the credit card has been settled. So I have to wait 14 working days to get credit back to my credit card. My advice, don't settle first, it's better to open it. The atmosphere of the room is good, it's just that the equipment in the bathroom has a lot of damage and there is no jetwasher in the toilet. The rest of the breakfast is super, the variety of food is sufficient and it tastes very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. MALIKOES, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Deron T. Couples - 06/03/2019 AccorHotels certified review
« A satisfying and relaxing stay »

The suite is spacious, bed is comfortable and services are great. Staffs are polite and requests are assisted very quickly. However, there are 2 things I would like to highlight that would really make a perfect stay; the minibar and the aircon. Minibar should be unlocked before guest check in, saving the trouble of dialing to room svc to help open the minibar. Air-con isn’t cold at all even when turning on to Fan 3 and adjusted to 15 degrees. But room is still stuffy and hot. Tried to on it through the day for the night but, it doesn’t help...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DERON T., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Shi Business - 05/03/2019 AccorHotels certified review
« Average »

Not easy to reach house keeping line too busy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ANTHONY TJIOE, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Artika Business - 05/03/2019 AccorHotels certified review
« the check in process is horrible! »

actually, they have a good standard in hospitality, you can see from their breakfast, concierge service and the room is also good although its old furniture. but in case of check in process, it took sooooo looooong... i don't know what the front desk prepare or doing, but they don't have a brief queue system. so when it comes to a peak hour of people to check in, we have to wait so long just to check in, and they don't even tell us that we get into the smoking room even when we request the non-smoking room! I also think that they need to improve their manner in communicating with the customers coz at first they give us the i-am-not-so-in-the-mood-of-talking-to-you face :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. ARTIKAYARA YUNIDAR, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Citra K. W. Solo - 03/03/2019 AccorHotels certified review
« Somewhat satisfied »

Everything is great n confortable stay. Except for the aircorn is too warm (not cold)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. CITRA KUSUMA w., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hans A. S. Business - 02/03/2019 AccorHotels certified review
« Best places to stay at Medan »

Feel welcome and previlege also.Great service of front office team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. HANS AFRIANDY /., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 02/03/2019 AccorHotels certified review
« Mr »

Until now i am still waiting the refund for my deposit to booking my room. Others hotel they do not ask deposit for booking the room. It is strange even i sent my confirmed flight itinerary..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. EBEN SIREGAR, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ganes W. Business - 02/03/2019 AccorHotels certified review
« Great job »

Services, location, cleanest, wifi but lack taste of food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. GANES, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bravi Business - 28/02/2019 AccorHotels certified review
« Overall ok, but they need to take more attention to customer request »

Has a bit problem, since my personal request can not fullfill. But already take action profesional from the manager and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BRAVINATA HENDRA, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Gerhard-wilhelm W. Solo - 23/02/2019 AccorHotels certified review
« It was so beautiful - full of care and friendship! »

It was so beautiful - full of care and friendship! Excellent atmosphere! Excellent service and friends --- at the entrance and lifts, --- at the reception, --- at the extra table near the reception, --- in the restaurant at the ground floor, --- in the lobby, --- the housekeeping, e.g., at 8th floor, --- the laundry department, --- everywhere! Excellent friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PROF GERHARD W W., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J. Ngantung General Manager Grand Mercure Medan Angkasa

Family - 14/02/2019 TripAdvisor review
« Great Stay »

This is our second stay here, we've booked 2x rooms for us and my wife parents. Rooms was spacious and clean. Check in was smooth, we've given upgrade for both rooms (Accor Platinum), also informed that breakfast in lounge is complimentary for both rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear firsttime4me, It is our highest appreciation to receive your kind words for sharing your experience of this recent stay with us at Grand Mercure Medan Angkasa. We are deeply delighted to read and learn that your experience was up to meet your satisfaction. Moreover, nothing better more than knowing that you had a wonderful stay regarding to quality of breakfast and our staff service attentiveness. Please rest assured that I have shared your kind words to our team. In addition, your feedback will serve as an encouragement to all of our staff. Once again, Thank you very much for taking our valuable time to give us a wonderful feedback. We all hope to have another opportunity to serve you again at Grand Mercure Medan Angkasa. Sincerly, Hendra J. Ngantung General Manager Grand Mercure Medan Angkasa

Hardiansyah Business - 12/02/2019 AccorHotels certified review
« So so »

Ok. Please improve the pool and the gym please More decorations around the pool, so it looks nice from the room. One of my colleagues saw a mouse in the room which used for briefing that time. Please take care of it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. IMRAN TIO HARDIANSYAH, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Dodi A. Business - 12/02/2019 AccorHotels certified review
« Friendly staffs and good hospitality... »

It was a nice stay... The room is okay, facing the swimming pool Nice bed and comfy pillows. good amenities. Just the shower glass door can't close properly, so it cause small flood outside. The roomboy Mr Fadli is very helpfull and friendly. He greet me everyday. I am impressed by "the open bed style" did by other roomboy. The breakfast was good. The food has many option and very complete. I did try the jamu, it was nice. I feel like in the Java island I appreciate u also serve traditional food. The restaurant staff are working hard, they are helpfull with big smile. I'm impressed by the waitress for offering me tea or coffee when i arrive on my table. The GRO Ms Dila was so charming, she greet us during breakfast asking for our stay. The operator was polite and the reception friendly and helpful. Nice lobby ambiance. Nice swimming pool, good ambiance in the evening. Lovely lights. But the male changing room smell not good. Nice gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.. KARJAYA DODI A., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Rishy Business - 09/02/2019 AccorHotels certified review
« So far Iike it much »

I like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear HEDAR RISHYSHAH, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HENDRA J. NGANTUNG General Manager Grand Mercure Medan Angkasa

Andrew C. Business - 09/02/2019 AccorHotels certified review
« Relaxing »

It was welcoming and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. ANDREW JAMES, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HENDRA J. NGANTUNG General Manager Grand Mercure Medan Angkasa

Solo travel - 06/02/2019 TripAdvisor review
« Amazing improvement »

Staying at the hotel 3-4 times every year, this time round nicely surprised with much improvement in many aspects: night time check-in attendance by Mr. Teddy was a pleasant experience even after midnight, an excellent professional, very friendly, satisfying a regular client, upgrading as Accor Le Club Gold member. Breakfast has improved, tasty and varied, Mr. Agung very kindly attended me specially personally as I have difficulty in mobility, highly professional. Executive Lounge was another big pleasant surprise with the variety and quality of snacks served usually found in 5 star hotels. Most of the staff are attentive. Extended my stay and am back for another stay before leaving Medan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Margaretha, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Hendra J. Ngantung General Manager Grand Mercure Medan Angkasa

Ricardo B. P. Solo - 05/02/2019 AccorHotels certified review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak P., Warmest greetings from Grand Mercure Medan Angkasa.. We very much appreciate to receive positive feedback regarding your stay at the Grand Mercure Medan Angkasa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Devina Business - 03/02/2019 AccorHotels certified review
« Comfortable stay @Grand Mercure »

It was a great experience as the room is spacious and tidy. The housekeeping clean it everyday. But I would appreciate more if the laundry delivered earlier at the same day. And there is only one thing that I hate, there is so much mosquito at the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. DEVINA, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Hendra J. Ngantung General Manager Grand Mercure Medan Angkasa

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