Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

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3.5/5 366 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,273 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 366 reviews
TripAdvisor review
Business - 29/05/2018
« Great service, good executive lounge, room could be cleaner »

The staff at Mercure Grand Angkasa were helpful and prompt. The staff-on-duty at the Executive Lounger (Mr. M. Yusuf?) was professional and delivered excellent service, on top of being well prepared for the F&B in the lounge. The shower in the Premier Room was not cleaned properly. The curtain especially was dirty, yellow and moldy (berjamur). A simple cleaning with bathroom cleaner and bleach could have cleaned that curtain properly. The handheld shower holes were black. I did not use it at all. They could have been cleaned with vinegar. When I arrived at the Premier Room, the bedsheet had a big dirty mark. The Housekeeping staff did an excellent job replacing all the bedsheet, blanket and pillow cases. The carpet had some crumbs in the corners of the room, so they could have been vacuumed better especially for the top level room such as the Premier Room. Food at Crystal Jade restaurant was excellent. The lifts were being renovated, the cracked panel in one of the lifts was a bit worrying but all worked fine. Overall, improvements are noticed, but there is still some way to go before this hotel lives up to Mercure international standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear yunie2018, First of all, I would like to personally thank you to stay with us. Thank you for recognizing our staff M. Yusuf, and Mention his name on your review. and your comments will be shared Thank you for your valuable feedback which will help us to identify our shortfalls and areas which needs improvement. Really appreciate your feedback, we knew that some parts of the hotel need to be refurbished and I'm glad to share that we are currently in the process of investing back to the hotel. Please accept my sincere apologies for falling short of your expectation. As we speak, leaders from the concerned departments are already working on filling those gaps to make sure such shortfalls never happen again. We truly appreciate you taking the time to write us a review and feedback about your experience staying at Grand Mercure Medan. Upholding our commitment to provide a memorable experience with exceptional service. Sincerely Yoesi Bagus Taruna General Manager

AccorHotels certified review
Susetia S. Business - 25/05/2018
« The room was clean. »

Although I booked a smoking room but did not smell cigarettes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Susetia Sirait Thanked you for great comments regarding your stay with us recently at Grand Mercure Medan Angkasa Hotel I hope that your travel will bring you back again to Medan and we will look forward to another great experience with you for sure. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoesi Bagus Taruna General Manager

AccorHotels certified review
Muhammad I. M. Couples - 25/05/2018
« Satisfied »

Pretty fun. Clean hotel and good breakfast. Only shaving is not available, but can request to room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ILHAM M. With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at Grand Mercure Medan Angkasa Hotel! Great that you experienced the service level we aspire to deliver. Thank you for the rating on TripAdvisor! I hope that your travel will bring you back again to Medan and we will look forward to another great experience with you for sure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Yoesi Bagus Taruna General Manager

AccorHotels certified review
Puthut Business - 24/05/2018
« good »

nice place to stay

AccorHotels certified review
Santi T. Business - 19/05/2018
« Nice enough »

Generally it was nice to stay here with good staff. Good taste food but I can’t find Japanese menu except hard rice sushi. Little bit disapointed for me as a sushi mania and Japanese food. Not much menu changing for my 3 nights stay. May be you have start to change / give menu variation in shorter period

AccorHotels certified review
Ayu Families - 18/05/2018
« Satisfied overall except the cleanliness and toilet »

It was satisfied but the bed sheets and pillow case were not clean. A little bit hard to use toilet without toilet shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ayunila Chandra, Warmest greeting from Grand Mercure Maha Cipta Medan. First of all, thank you for sharing your experience with our Hotel. Your compliment of the hotel is truly appreciated. We look forward to welcoming you back in the future. Sincerely Yoesi Bagus Taruna General Manager

AccorHotels certified review
Desrina Couples - 18/05/2018
« The room and the breakfast is really satisfied »

The kind of menu for breakfast is very variatief And the breakfast voucher I've got from accorhotels member can also be used here,so I can also reserved my family from Binjai here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. DESRINA JAYA O., Warmest greeting from Grand Mercure Maha Cipta Medan. First of all, thank you for sharing your experience with our Hotel. Your compliment of the hotel is truly appreciated. We look forward to welcoming you back in the future. Sincerely Yoesi Bagus Taruna General Manager

TripAdvisor review
Solo travel - 14/05/2018
« Excellent service and rooms. »

My special thanks the Front Desk agent and room attendant for the excellent service whom demonstrated honesty, care and integrity when I left my mobile phone in the room after check out on 11 May 2018. A happy customer

TripAdvisor review
Solo travel - 05/04/2018
« Need a lot of Improvement »

Its a lot of room and space to be renovate due to the ages of the hotel for guest comfortable and the Staff need a proper train and serving better, as like towel are not present since the guest check in inside room till taking shower in 10.00 PM at night and make a call only the towel is coming and so many thing need to train how to handle customer carely and profesionally

AccorHotels certified review
Paulus T. H. Business - 02/04/2018
« Good hotel with poor management »

Check in process was taking a long time, I paid my room one day before and they can not find the data, so I had to wait for them to check. Approximately 2 hours after I checked out, the hotel management called me and asked me whether I would like to extend my stay be cause I'm not checking out yet. I do not know how you manage the hotel but I think this is not good, I never have this kind of experience even with smaller hotel. And one more, I suggest you to replace the elevator and card system, last time I also faced a difficulty to register my destination floor. Thank you

AccorHotels certified review
Anonymous Families - 27/03/2018

helpful staff , old lift, beautifull breakfast venue

Our hotel has responded to the review
Our hotel has responded to the review

Dear ,Mr. Falarry Deyaza Yahya, Warmest greeting from Grand Mercure Maha Cipta Medan. First of all, thank you for sharing your experience with our Hotel. Your compliment of the hotel is truly appreciated. We look forward to welcoming you back in the future. Sincerely Yoesi Bagus Taruna General Manager

AccorHotels certified review
Min L. Business - 25/03/2018
« Disappointing »

I had to call for more than 30 mins to make reservation because nobody picked up the phone. Where were all the staff??? When I was arrived, I was given a deluxe room as I requested, but the old room, not the one that I saw from the ads (not the typical grand mercure hotel rooms as usual). I did complain, but the duty manager just kept saying sorry without giving solution. I insist to give me solution as I didnt want to stay in the old room (humid, dim n a bit scary). I asked to refund if they couldnt provide me the room like I saw in Ads like Agoda or Traveloka. The duty manager said there was no refund. I insisted for solution, finally the duty manager agreed to give me the room (typical mercure room) but I had to pay more again. What I regret here is why did mercure sell the room that was not same with what i saw in Ads (same room type/ deluxe but different room) and why the staff didnt tell me about this when I did the check in. Feel like I was being deceived. And then the internet was sucked (slow and unstable).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Min L., Warmest greetings from Grand Mercure Medan Angkasa. First and foremost I would like to thank you very much for your patronage at Grand Mercure Medan Angkasa. and for taking your precious time to share your feedback with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. I do regret that our service did not meet your expectations during your recent stay. I have addressed the matter of your concern with our respective division manager and corrective actions have been taken to avoid the reoccurrence in the future. It is through valuable feedback such as yours that we are able to continuously improve our standards. Please do let me know in case I can be of any assistance to you and I do hope that we will be able to welcome you back at Grand Mercure Medan Angkasa. Sincerely, Yoesi Bagus Taruna General Manager

AccorHotels certified review
Mrs D. P. N. Families - 23/03/2018
« Satisfied »

4 nights in this hotel, realy make me n my family comfort in medan. Alhamdulillah. Thank you Grand Mercure Maha Cipta Medan Angkasa..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Dewi Putrilin N., Warmest greeting from Grand Mercure Maha Cipta Medan. First of all, thank you for sharing your experience with our Hotel. Your compliment of the hotel is truly appreciated. We look forward to welcoming you back in the future. Sincerely Yoesi Bagus Taruna General Manager

AccorHotels certified review
Cahya Families - 20/03/2018
« statisfied »

statisfied,

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAHYA ADI CANDRA Warmest greeting from Grand Mercure Maha Cipta Medan. First of all, thank you for sharing your experience with our Hotel. Your compliment of the hotel is truly appreciated. We look forward to welcoming you back in the future. Sincerely Yoesi Bagus Taruna General Manager

AccorHotels certified review
Eddy Solo - 10/03/2018
« Service is good »

This time i try a new room and condition is very good even i mustvupgrade and pay more. My sugestion is better change a new lift

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eddy, Warmest greetings from Grand Mercure Medan Angkasa. Thank you for choosing our hotel as your place to stay during your visit to the city. I am glad our service have met your expectations. We’re especially thankful for your compliment for our new room. Your feedback is valuable for us. I hope we will have a chance to welcome you back in the near future. Sincerely, Yoesi Bagus Taruna General Manager

AccorHotels certified review
Setiyo Business - 05/03/2018
« moderate class for 5 star »

Good hotel.. moderate services.. need rooms improvement..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Setiyo Adi, Warmest greeting from Grand Mercure Maha Cipta Medan. First of all, thank you for sharing your experience with our Hotel. Your compliment of the hotel is truly appreciated. We look forward to welcoming you back in the future. Sincerely Yoesi Bagus Taruna General Manager

AccorHotels certified review
Irene F. Couples - 05/03/2018
« So-so »

Everything was perfect until i called housekeeping 3 times & reception one time to send me a razor (it’s not provided in the room), after 3 hours they finally sent it to my room as i keep calling to follow up on my request. What disappoint me most was when i asked for extra bottle of mineral water, one of the staff (night shift staff) said the quota for mineral water is 2 bottles per room, and they need me to pay for another bottle. I pay IDR 900K / night with NO Breakfast, yet they just can’t provide me a bottle of IDR 3K mineral water. Wonderful. And fyi, when i was on my way down to c/o, the staffs leave 2 Rooms unlocked, the doors of both rooms were wide open and nobody is inside the room. I was staying in room 313 on Saturday. So the management might want to check which staff leaves both of the rooms wide open. This is my second time staying in this hotel, the first one was perfect, second time - not that great, I might be checking in again in the future as i favor the interior of the hotel room (premiere room) the most in comparison to other 5 stars hotel in Medan, but until then, i really wish Grand Mercure would improve their management and facility provided. You have a great room, don’t let it go to waste by not being able to provide a simple service like extra bottle of mineral water, and irresponsible housekeeping staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Irene Fransisca, Warmest greetings from Grand Mercure Medan Angkasa. First and foremost I would like to thank you very much for your patronage at Grand Mercure Medan Angkasa. and for taking your precious time to share your feedback with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. I do regret that our service did not meet your expectations during your recent stay. I have addressed the matter of your concern with our respective division manager and corrective actions have been taken to avoid the reoccurrence in the future. It is through valuable feedback such as yours that we are able to continuously improve our standards. Please do let me know in case I can be of any assistance to you and I do hope that we will be able to welcome you back at Grand Mercure Medan Angkasa. Sincerely, Yoesi Bagus Taruna General Manager

AccorHotels certified review
Indira M. Families - 27/01/2018
« Very long Check-in & Check-out! »

We know that was a new year eve moment, so the room will be full! But it was not acceptable while you let your guest whom check in from 2pm(check-in time) but allowed to enter the room at almost 5pm! A lot of guest also complaining too.. I don't know what happens, maybe lacking of coordination or less staff to clean up the room..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Indira Melissa, First of all, I would like to thank you for sharing your experience. I also would like to offer you our sincerest apology for your poor experience at our hotel. Please be assured that we do not take this matter lightly and we have taken necessary actions I will personally ensure that necessary improvement will be made I sincerely hope that we will have the opportunity to welcoming you back in the future. Sincerely, Yoesi Bagus Taruna General Manager

AccorHotels certified review
Johannes Business - 23/01/2018
« About the front office staff (Mrs. Windi) »

why the bill or receipt hotel i cant get by email, the staff tell some reason and i think its'n reasonable why they give me the hard copy receipt when i ask to send by email sorry to say, i think your staff not proffesional at all thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Johannes, Warmest greeting from Grand Mercure Maha Cipta Medan. We appreciate your compliment for our hotel. Thank you for your recommendation and we look forward to welcoming you back in the future. Sincerely, Yoesi Bagus Taruna General Manager

TripAdvisor review
Solo travel - 11/01/2018
« Disappointed »

Front desk never check system and told me that my booking is not include breakfast, no welcome drinks for silver member, room looks old and run down. Many things need to improve. Breakfast ok but not great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B7904OB_ Warmest greetings from Grand Mercure Medan Angkasa. First of all, thank you for sharing your experience. I apologized for the miscommunications that have made your staying experience less than perfect. I have shared the matters of your concern to our division heads to avoid the recurrence in the future. Please contact me at gm@grandmercure-medan-angkasa.com should you wish to discuss these issues further. I sincerely hope that we will have the opportunity to make up for the disappointment. Sincerely, Yoesi Bagus Taruna General Manager

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