Hotel - Grand Mercure Maha Cipta Medan Angkasa
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Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1 
20235  MEDAN
INDONESIA

290 reviews
TripAdvisor Rating Based on 290 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 957 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 290 reviews
AccorHotels certified review
Joelle L. L. F. Business - 14/08/2017
« it was nothing impressive but was just alright »

breakfast selection MUST IMPROVE bathroom amenities PLEASE ENSURE ITS WITH THE NEW HOTEL NAME AND LOGO AND NOT SOMETHING RECYCLE

AccorHotels certified review
Faried S. Business - 14/08/2017
« old room with broken tv »

i choose smoking room, room 1010 if i not wrong the room is old room, the tv is broken ( picture is blurred) bath tub have a dent lift also old, have many dent at panel the good point, the food at breakfast is good

AccorHotels certified review
Anonymous Business - 14/08/2017
« The water is dirty »

The water is dirty

AccorHotels certified review
Yenny Business - 14/08/2017

Very good

AccorHotels certified review
Canda Couples - 05/08/2017
« Good hotel »

We verry happy staying at this hotel, grand mercure is thebest hotel with low budget, but we verry ejoying and verry happy with architecture and service staf this hotel, verry Nice, i love it

AccorHotels certified review
Wan Couples - 31/07/2017
« wonderful service »

INhouse service was excellent. Duty Manager, Ms Aisha attended to request at lightning speed. She resolved problem that was highlighted expeditiously. Bravo to excellent service and staff.

AccorHotels certified review
Bob S. Business - 30/07/2017
« Very good experience »

Bed and bathroom are clean and well managed. Checking in and out are easy. Breakfast is delicious. Not so far but not so close to mall and station.

AccorHotels certified review
Andrew U. Business - 29/07/2017
« Not an Accor standard yet »

Check in was slow and long Room was not as good as before Towels given were thin n dull. Second day was only given one towel, next day didn't replace towel I put in bathtub. Housekeeping just hung it back. Bathroom looked tired

AccorHotels certified review
Kenneth A. Couples - 29/07/2017
« This is not a five star hotel »

We requested a non smoking room and were given a room that smelled like a wet ash tray. The bath water was lukewarm and had to be topped up with the kettle. The room was in need of renovation, shoddy. Every morning we had to show our receipt to prove that we had paid for breakfast. When we were trying to relax by the pool my wife was being watched by a group of local men who were sitting smoking in a non smoking area. They were not there to swim. On a previous stay we saw cockroaches on the breakfast buffet. The western food on the restaurant menu was not cooked properly. We had fish and chips. We had to send it back because the fish was raw in the middle. When we checked out the staff were rude. Our receipt said that we had nothing to pay at the hotel because we had paid online, but they insisted on taking the payment again. This was in fact an error in the online booking process, but they didn't handle it appropriately. It took more than one hour to check out. We just walked out in the end because they left us waiting for more than half an hour in the reception while they tried to decide what to do with us. Language was not the problem as my wife and I are both fluent in Indonesian. We could see that others were not happy too. One man walked out of the restaurant saying that he had been sitting for more than ten minutes and no-one had come to take his order even though the restaurant was very quiet. We have stayed in many hotels all over the world and have rarely seen one as bad as this. Very disappointed. There is no excuse. This is not a five star hotel!

AccorHotels certified review
Victor S. Couples - 27/07/2017
« Excellent service »

The room is clean and comfortable. The front desk staff were friendly and answered the questions clearly.

AccorHotels certified review
A. H. Families - 24/07/2017

We checked into the hotel quite late, the floor we were given was top floor but the condition was run down. Peeking into other floor, it seems that it was the only floor not renovated yet. The room was spacious which was nice, but 1 out of 3 smelled like cigarette. Luckily, when we went downstairs for food - that room was accidentally locked and we couldn't open. We got a replacement room which smelled fresher. For the dinner we had to wait about 1-1.5 hours for the food to come. Had to blame it on holiday eve. But the selection of the breakfast table was excellent. The experience with Crystal Jade was also nice (best restaurant in town!!). The location was also good - close to central station (airport express into the city) and malls. I tried the spa, it was decent although not exciting. Few things that can make the experience better: - Better room condition (renovation required) - No smoking on dining restaurant (not good for children) - Better spa experience

AccorHotels certified review
Yulia S. Business - 24/07/2017
« extremely satisfied »

what a great satisfaction. easy check in and check out. impressive service. i think i have to stay here when i visited Medan.

AccorHotels certified review
Za*** Solo - 24/07/2017

-Bathroom Without Bidet -Bath Tub Filled Rusty Water takes long period toi clear the rusty water.

AccorHotels certified review
Linda Business - 10/07/2017
« Comfortable »

I enjoyed during my stay. Service was good.

AccorHotels certified review
Daniel Z. Couples - 07/07/2017
« experience engineer »

Cleaning service ok Restorant staff ok

AccorHotels certified review
Jess Families - 07/07/2017
« the service »

The customer service had knew that I take a baby but can not find me a no smoking room

AccorHotels certified review
Astri S. Business - 07/07/2017
« a nice and comfortable hotel »

the hotel overall good and fast service respons

AccorHotels certified review
Santo Solo - 05/07/2017
« Nice and good service. »

Happy with the room. Clean and nice. Keep the good job. Thanks..

AccorHotels certified review
Angelo C. Couples - 02/07/2017
« Good for the price »

The room was not ready when we arrive at 4 pm, We had to wait almost 45 min to get the room. The cleaning ppl were in a hurry they left food I'm a plastic bag. I had to call them to pick it up.i requested assistance on transport services all I got was the hotel private services at very high price compared to local services. There was a foul odor next to our room entrance like rotten food - Bed was good - breakfast was good

AccorHotels certified review
Amie Families - 02/07/2017
« Improper management »

Refurbished hotel with un function management

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