Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

3.5/5 390 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,345 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 390 reviews
Teuku I. J. Couples - 06/11/2018 AccorHotels certified review
« Okay »

A little bit disappointed about the room key card and the slow internet speed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teuku Irwan J. Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Julius Business - 29/10/2018 AccorHotels certified review
« Unpleasant Room Temperature - Sleep Disturbance »

The room temperature was extremely warm and thermostat in the room wasn't working. This situation caused sleep disturbance and restless sleep for me which made me extremely tired and irritable the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Julius Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Herman M. Business - 23/10/2018 AccorHotels certified review
« Excellent »

I love to stay there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prof Herman M., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Business - 21/10/2018 TripAdvisor review
« Need continues upgrade for the hotel »

Hotel refurbished room on 3rd floor was cosy and comfortable. Other level may be no so clean.Gym room is pretty run down. Stains from water leaking clearly seen on carpet, treadmills etc.Need international power socket at the lobby or at least provide an adaptor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Steven, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Aswan B. S. R. Families - 16/10/2018 AccorHotels certified review
« Good »

Good for staying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Aswan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Ahmed H. Business - 05/10/2018 AccorHotels certified review
« Mr. »

Lake of communication due lack of mastering English language

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed, Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Fenny Business - 04/10/2018 AccorHotels certified review
« Not so happy »

I book one room for one night but the next day before i check out , around 10.00 am i went back to room, there was a technician guy who do the renovation in room! Is there no privacy at all? I supposed that not even checkout time yet. Very dissapointed for this service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Fenny Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Irvan K. Friends - 01/10/2018 AccorHotels certified review
« GOOD »

That want something just like this

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Irvan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Couples - 27/09/2018 TripAdvisor review
« Happy & Pleased »

Dear Grand Mercure Medan Angkasa StaffWas Happy & Pleased stay even it for one night, staff is friendly and helpful.Will be back to stay again if I am back in Medan. Thanks Grand Mercure Medan Staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Eddy, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Frisnel D. Business - 21/09/2018 AccorHotels certified review

I got feee laundry for long stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Frisnel We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Aswan Families - 19/09/2018 AccorHotels certified review
« Good »

Good but looking old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aswan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Kum C. H. Couples - 08/09/2018 AccorHotels certified review
« Slightly More than what I expected »

I love your breakfast, just the seating is weird. I'm not a fan of the white light as well but overall i got used to it. Never really used the facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUM CHEE H. {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yohanes S. Business - 06/09/2018 AccorHotels certified review
« Nice and quite cozy »

Stay there just for 1 night but the experience was nice. Breakfast was good. Ambience was cozy and comfortable enough to sleep peacefully.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Yohanes, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sandra Couples - 05/09/2018 AccorHotels certified review
« excellent »

receptionist while check in was good enough, but check out take a little bit longer and slow, and also phone reservation was so difficult to contact

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Sandra We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Prof. S. Business - 01/09/2018 AccorHotels certified review
« nice »

clean anf nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prof DR. S., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Harum W. Business - 30/08/2018 AccorHotels certified review
« Nice and satisfying place to be »

Room is okay Breakfast menus is okay Staff hospitality is okay Evwrything ia just fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Harum Setiawan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fikar Business - 29/08/2018 AccorHotels certified review
« Good »

Ramah

Our hotel has responded to the review
Our hotel has responded to the review

Dear MUHAMMAD FIKAR We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M. Y. Business - 29/08/2018 AccorHotels certified review
« Comfortable hotel for business trips and family vacations »

Pleasant service with friendly staff and good hotel cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M Y. We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Meekey Business - 24/08/2018 AccorHotels certified review
« You need renovate the room. »

The light can’t turn off. The hotel seems pretty old. The elevator start the alarm with only 6 ppl in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TZUCHING LIN / C., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. We do appologise that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Johannes L. Families - 22/08/2018 AccorHotels certified review
« Good! »

Hotel is good, but dinner is worst

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Johannes We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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