Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

3.5/5 380 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,327 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 380 reviews
Kum C. H. Couples - 08/09/2018 AccorHotels certified review
« Slightly More than what I expected »

I love your breakfast, just the seating is weird. I'm not a fan of the white light as well but overall i got used to it. Never really used the facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUM CHEE H. {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yohanes S. Business - 06/09/2018 AccorHotels certified review
« Nice and quite cozy »

Stay there just for 1 night but the experience was nice. Breakfast was good. Ambience was cozy and comfortable enough to sleep peacefully.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Yohanes, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sandra Couples - 05/09/2018 AccorHotels certified review
« excellent »

receptionist while check in was good enough, but check out take a little bit longer and slow, and also phone reservation was so difficult to contact

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Sandra We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Prof. S. Business - 01/09/2018 AccorHotels certified review
« nice »

clean anf nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prof DR. S., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Harum W. Business - 30/08/2018 AccorHotels certified review
« Nice and satisfying place to be »

Room is okay Breakfast menus is okay Staff hospitality is okay Evwrything ia just fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Harum Setiawan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fikar Business - 29/08/2018 AccorHotels certified review
« Good »

Ramah

Our hotel has responded to the review
Our hotel has responded to the review

Dear MUHAMMAD FIKAR We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M. Y. Business - 29/08/2018 AccorHotels certified review
« Comfortable hotel for business trips and family vacations »

Pleasant service with friendly staff and good hotel cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M Y. We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Meekey Business - 24/08/2018 AccorHotels certified review
« You need renovate the room. »

The light can’t turn off. The hotel seems pretty old. The elevator start the alarm with only 6 ppl in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TZUCHING LIN / C., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. We do appologise that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Johannes L. Families - 22/08/2018 AccorHotels certified review
« Good! »

Hotel is good, but dinner is worst

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Johannes We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Maman Families - 21/08/2018 AccorHotels certified review
« Satisfied, some improvenents needed »

Your check in staff needs improvement, others acceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAMAN D., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ds F. Y. Business - 20/08/2018 AccorHotels certified review
« Not that bad at all »

Power points and lightings required maintenance to work it properly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.F., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Harisma S. Families - 20/08/2018 AccorHotels certified review
« Not satisfied »

We requested 2 deluxe king sized bedrooms, but 1 of the bedrooms is twin size bedroom. Our bathtub and shower part in our room are pretty dirty. The good thing is the room was so big. As AccorPlus member, this is our first time not being welcomed as member. We didn’t get any compliments like if we stay in any other accor hotels. Window in our room was being splashed with paints. We stayed in room 818 and 810. The receptionist not quite polite when we checked in. She used slangs and “too” casual language. There’s no one in accorPlus desk all the time, so we need to wait for long time if we need something in reception desk. Breakfast was great. The lobby was so hot! The elevator always stops at 5th floor for no reason! Quite creepy and annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HARISMA L., Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I do appologise that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Teguh P. Business - 19/08/2018 AccorHotels certified review
« Comfort »

The room is nice but i don't like the carpet because not completly clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Teguh, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cynthia Friends - 12/08/2018 AccorHotels certified review
« Awesome »

Overall, we enjoyed and felt comfortable to stay at the hotel. Friendly staffs, affordable price, clean and fancy rooms are our happiness. At first, we got a room at 7th floor, the room was nice but the aircon did not work well, we gave lil complain to this issue at midnight. It was great that maintenance staffs came and checked it in the mid of the night. Unfortunately, we got a room with dirty aircon thats the reason why our room not cool enough. But, we were happy that the hotel managed to offer us a new room. So we moved to 8th floor room which looks new and has unique furniture. Thank you and see you again when we see you! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynthia We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Edmund T. Business - 08/08/2018 AccorHotels certified review
« Dirtiest Hotel I have ever stayed »

Check in was ok. Was offered welcome drink. The room was very dirty, I notice the carpets was not clean, and requested for cleaning and the housekeepers come right away to clean the carpet. However, upon checking the bathroom was also dirty with cracked basins and bath tubs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edmund T., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Christian Solo - 24/07/2018 AccorHotels certified review
« Very good »

No comment. But over roll is ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christian Thank you for wonderful comments you have shared about your stay at Grand Mercure Medan Angkasa Hotel! I am happy to hear all of the good experience through out your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! Happy to hear that you love it all as much as we do! Thank you very much for the perfect rating on Trust You. We are looking forward to welcome you back for another great stay with us. Best Regards, Usaha Pelawi Executive Assistant Manager

Family - 20/07/2018 TripAdvisor review
« Family vacation »

Great service, clean room and Breakfast was OK. The staffs were friendly. My check in and check out process were fast. You don't have to pay for breakfast if you are member of the according. They provide it in different place for accor member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Nadzwan Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Trip Advisor. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon! Mr. Usaha Pelawi Executive Assistant Manager

Anonymous Solo - 15/07/2018 AccorHotels certified review
« Good hotel which can be better »

It's quite annoying after having stayed for at least 3 to 4 times a year since the opening as Accor Hotel (once before when it was Angkasa hotel and returned when it became Grand Mercure, being a member of Accor fidelity programme), my credit card once again cannot be used and had to pay cash when as a foreign tourist we do not carry much cash in local money. It has been always refused by the credit card system during the payment process. Reception could be more friendly and should have recognized a guest who has stayed about 6-7 times, even sending friends to stay at Grande Mercure Maha Cipta Angkasa. Well, one receptionist did recognize. Different from other Accor hotels everywhere I have stayed, this hotel did not serve a welcome platter of fruits or cake. Not sure if by now I will return or book another hotel on my way back from Berastagi-Toba, even though I like the installation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. MARGARETHA NALIN, Thank you for your time to share your experience in order us to improve our service quality in the future post your stay recently. I do really apologize for the inconvenience matters caused during your stay. I am ensure you that it was not Grand Mercure Medan Angkasa Standard. I have taken some necessary actions to the Department Head concern to rectify the issue and solve same problem occurence in the future. If you give us another opportunities to improve our service upon your next arrival, we will very much grateful. You may contact me as well prior your arrival date and let me take care off the rest. Once again, thank you for your kind concern on this. We very look forward for your next stay with us and hopefully the next experience will be more pleasant than the previous one. Kind regards, Usaha Pelawi Executive Assistant Manager

Olivia R. Families - 12/07/2018 AccorHotels certified review
« Comfortable one night stay »

I enjoy staying at the hotel. The room space is big. It was comfortable one night stay. The breakfast are great. Many choices of food. The staffs are helpful. Keep up the good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Olivia Rombon We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa Hotel. I am happy to hear all of the good experience throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! Happy to hear that you love it all as much as we do! Great that you enjoyed your time throughout in the hotel and enjoyed the city view from your room where you can not find elsewhere. We are looking forward to welcome you back for another great stay with us. Best Regards, Usaha Pelawi Executive Assistant Manager

Yset@ Families - 10/07/2018 AccorHotels certified review
« Room Spacious and comfort bed »

Family happy to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Yunita Sari We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa Hotel I am happy to hear all of the good experience throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! Happy to hear that you love it all as much as we do! Great that you enjoyed your time throughout in the hotel and enjoyed the city view from your room where you can not find elsewhere. We are looking forward to welcome you back for another great stay with us. Sincerely, Usaha Pelawi Executive Assistant Manager

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