Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

3.5/5 372 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

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4.1/5 AccorHotels Rating 1,284 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 372 reviews
Family - 20/07/2018 TripAdvisor review
« Family vacation »

Great service, clean room and Breakfast was OK. The staffs were friendly. My check in and check out process were fast. You don't have to pay for breakfast if you are member of the according. They provide it in different place for accor member.

Anonymous Solo - 15/07/2018 AccorHotels certified review
« Good hotel which can be better »

It's quite annoying after having stayed for at least 3 to 4 times a year since the opening as Accor Hotel (once before when it was Angkasa hotel and returned when it became Grand Mercure, being a member of Accor fidelity programme), my credit card once again cannot be used and had to pay cash when as a foreign tourist we do not carry much cash in local money. It has been always refused by the credit card system during the payment process. Reception could be more friendly and should have recognized a guest who has stayed about 6-7 times, even sending friends to stay at Grande Mercure Maha Cipta Angkasa. Well, one receptionist did recognize. Different from other Accor hotels everywhere I have stayed, this hotel did not serve a welcome platter of fruits or cake. Not sure if by now I will return or book another hotel on my way back from Berastagi-Toba, even though I like the installation.

Olivia R. Families - 12/07/2018 AccorHotels certified review
« Comfortable one night stay »

I enjoy staying at the hotel. The room space is big. It was comfortable one night stay. The breakfast are great. Many choices of food. The staffs are helpful. Keep up the good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Olivia Rombon We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa Hotel. I am happy to hear all of the good experience throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! Happy to hear that you love it all as much as we do! Great that you enjoyed your time throughout in the hotel and enjoyed the city view from your room where you can not find elsewhere. We are looking forward to welcome you back for another great stay with us. Best Regards, Usaha Pelawi Executive Assistant Manager

Yset@ Families - 10/07/2018 AccorHotels certified review
« Room Spacious and comfort bed »

Family happy to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Yunita Sari We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa Hotel I am happy to hear all of the good experience throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! Happy to hear that you love it all as much as we do! Great that you enjoyed your time throughout in the hotel and enjoyed the city view from your room where you can not find elsewhere. We are looking forward to welcome you back for another great stay with us. Sincerely, Usaha Pelawi Executive Assistant Manager

Adelina H. Families - 08/07/2018 AccorHotels certified review
« Far from expectation »

Bathroom is not clean, lots of yellow spot in toilets Bed is not comfortable anymore for sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Adelina H. First of all Thank you for taking the time to write your review in regards to your recent stay at the Grand Mercure Medan Angkasa Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the service during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. we hope to have an opportunity to better your experience with us whenever your travels bring you back to Medan. Sincerely Usaha Pelawi Executive Assistant Manager

Business - 06/07/2018 TripAdvisor review
« Pleasant »

I have stayed in two 5 star hotels in Medan before. In both the air-conditioning was not comfortable. That was why I avoided them for this trip. I picked Mercure because my stay in Novotel Pekanbaru was comfortable, too. During the night I didn't have the dry throat fthat I had in other hotels. I will be staying in Mercure Medan again in future trips. Just hope the air quality (like other aspects) stays clean and friendly.

Nancy O. Business - 30/06/2018 AccorHotels certified review
« Awesome »

I was feel welcome and valued as an Accor member. Friendly and attentive staff, quick and easy check in process, fresh welcome drink, very clean and cozy room, very delicious and a lot of food variant, reasonable price for a 5 stars hotel. I would be back here and make this hotel to be one of my best accommodation when I am in Medan. Thank you for the hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear NANCY O., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Yoesi Bagus Taruna General Manager

Business - 29/06/2018 TripAdvisor review
« Nice Hotel with strategic place »

This is my first experience staying at this hotel. Friendly staff. Room cleanliness is nice. The design of the room is also nice, or maybe I got a room that has just been renovated. The food is also tasty. It should be improved service room service for faster. Across from the hotel is KFC, a strategic location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gemasindo, First of all Thank you for taking the time to write your review in regards to your recent stay at the Grand Mercure Medan Angkasa Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the service during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. we hope to have an opportunity to better your experience with us whenever your travels bring you back to Medan. Sincerely Yoesi Bagus Taruna General Manager

Endang Business - 28/06/2018 AccorHotels certified review
« Wonderful stay »

I was feel very welcome by the Front Office staff who very friendly. Nice welcome drink. Quick and easy check in process. The room was quite comfort and suitable for business or family trip. The room was also clean and have beautiful view. For my next stay, I will definitely stay and come back again to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Endang How can we thank you for such a fabulous review. It's always been a pleasure to read your comment like yours in regards of recent stay with us. We are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. I will make sure to share this comment, Appreciate you for putting such a nice comment. Hope to see you around! Sincerely Mr. Yoesi Bagus Taruna General Manager

Family - 21/06/2018 TripAdvisor review
« Still need to be improved for 5 stars hotel »

I had to wait almost 1 hour for my room I didn't expect the staff reminded me about time limit, that was annoying The food taste is ok, but the restaurant space is a bit small Cleanliness is good and the staffs are very polite and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rikiaulia, First of all Thank you for taking the time to write your review in regards to your recent stay at the Grand Mercure Medan Angkasa Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the service during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. we hope to have an opportunity to better your experience with us whenever your travels bring you back to Medan. Sincerely Yoesi Bagus Taruna General Manager

Business - 29/05/2018 TripAdvisor review
« Great service, good executive lounge, room could be cleaner »

The staff at Mercure Grand Angkasa were helpful and prompt. The staff-on-duty at the Executive Lounger (Mr. M. Yusuf?) was professional and delivered excellent service, on top of being well prepared for the F&B in the lounge. The shower in the Premier Room was not cleaned properly. The curtain especially was dirty, yellow and moldy (berjamur). A simple cleaning with bathroom cleaner and bleach could have cleaned that curtain properly. The handheld shower holes were black. I did not use it at all. They could have been cleaned with vinegar. When I arrived at the Premier Room, the bedsheet had a big dirty mark. The Housekeeping staff did an excellent job replacing all the bedsheet, blanket and pillow cases. The carpet had some crumbs in the corners of the room, so they could have been vacuumed better especially for the top level room such as the Premier Room. Food at Crystal Jade restaurant was excellent. The lifts were being renovated, the cracked panel in one of the lifts was a bit worrying but all worked fine. Overall, improvements are noticed, but there is still some way to go before this hotel lives up to Mercure international standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear yunie2018, First of all, I would like to personally thank you to stay with us. Thank you for recognizing our staff M. Yusuf, and Mention his name on your review. and your comments will be shared Thank you for your valuable feedback which will help us to identify our shortfalls and areas which needs improvement. Really appreciate your feedback, we knew that some parts of the hotel need to be refurbished and I'm glad to share that we are currently in the process of investing back to the hotel. Please accept my sincere apologies for falling short of your expectation. As we speak, leaders from the concerned departments are already working on filling those gaps to make sure such shortfalls never happen again. We truly appreciate you taking the time to write us a review and feedback about your experience staying at Grand Mercure Medan. Upholding our commitment to provide a memorable experience with exceptional service. Sincerely Yoesi Bagus Taruna General Manager

Susetia S. Business - 25/05/2018 AccorHotels certified review
« The room was clean. »

Although I booked a smoking room but did not smell cigarettes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Susetia Sirait Thanked you for great comments regarding your stay with us recently at Grand Mercure Medan Angkasa Hotel I hope that your travel will bring you back again to Medan and we will look forward to another great experience with you for sure. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoesi Bagus Taruna General Manager

Muhammad I. M. Couples - 25/05/2018 AccorHotels certified review
« Satisfied »

Pretty fun. Clean hotel and good breakfast. Only shaving is not available, but can request to room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ILHAM M. With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at Grand Mercure Medan Angkasa Hotel! Great that you experienced the service level we aspire to deliver. Thank you for the rating on TripAdvisor! I hope that your travel will bring you back again to Medan and we will look forward to another great experience with you for sure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Yoesi Bagus Taruna General Manager

Puthut Business - 24/05/2018 AccorHotels certified review
« good »

nice place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. PP, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you dont mind, kindly put your best review as well by giving us a 5 stars on Tripadvisor through the link https://www.tripadvisor.co.id/UserReviewEdit-g297725-d583007-Grand_Mercure_Maha_Cipta_Medan_Angkasa-Medan_North_Sumatra_Sumatra.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoesi Bagus Taruna General Manager

Santi T. Business - 19/05/2018 AccorHotels certified review
« Nice enough »

Generally it was nice to stay here with good staff. Good taste food but I can’t find Japanese menu except hard rice sushi. Little bit disapointed for me as a sushi mania and Japanese food. Not much menu changing for my 3 nights stay. May be you have start to change / give menu variation in shorter period

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. DINIYANTI SANTITRI, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Especially for the japanese menu and the food variant in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoesi Bagus Taruna General Manager

Ayu Families - 18/05/2018 AccorHotels certified review
« Satisfied overall except the cleanliness and toilet »

It was satisfied but the bed sheets and pillow case were not clean. A little bit hard to use toilet without toilet shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ayunila Chandra, Warmest greeting from Grand Mercure Maha Cipta Medan. First of all, thank you for sharing your experience with our Hotel. Your compliment of the hotel is truly appreciated. We look forward to welcoming you back in the future. Sincerely Yoesi Bagus Taruna General Manager

Desrina Couples - 18/05/2018 AccorHotels certified review
« The room and the breakfast is really satisfied »

The kind of menu for breakfast is very variatief And the breakfast voucher I've got from accorhotels member can also be used here,so I can also reserved my family from Binjai here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. DESRINA JAYA O., Warmest greeting from Grand Mercure Maha Cipta Medan. First of all, thank you for sharing your experience with our Hotel. Your compliment of the hotel is truly appreciated. We look forward to welcoming you back in the future. Sincerely Yoesi Bagus Taruna General Manager

Solo travel - 14/05/2018 TripAdvisor review
« Excellent service and rooms. »

My special thanks the Front Desk agent and room attendant for the excellent service whom demonstrated honesty, care and integrity when I left my mobile phone in the room after check out on 11 May 2018. A happy customer

Solo travel - 05/04/2018 TripAdvisor review
« Need a lot of Improvement »

Its a lot of room and space to be renovate due to the ages of the hotel for guest comfortable and the Staff need a proper train and serving better, as like towel are not present since the guest check in inside room till taking shower in 10.00 PM at night and make a call only the towel is coming and so many thing need to train how to handle customer carely and profesionally

Paulus T. H. Business - 02/04/2018 AccorHotels certified review
« Good hotel with poor management »

Check in process was taking a long time, I paid my room one day before and they can not find the data, so I had to wait for them to check. Approximately 2 hours after I checked out, the hotel management called me and asked me whether I would like to extend my stay be cause I'm not checking out yet. I do not know how you manage the hotel but I think this is not good, I never have this kind of experience even with smaller hotel. And one more, I suggest you to replace the elevator and card system, last time I also faced a difficulty to register my destination floor. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak TH, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with Department Head concern. Because it was not our standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yoesi Bagus Taruna General Manager

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