Grand Mercure Maha Cipta Medan Angkasa 5 stars

TripAdvisor rating 3.5/5 420 reviews
Grand Mercure Maha Cipta Medan Angkasa
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Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235
medan
indonesia

Tel: +62614555888

Fax: (+62)614550555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    POLONIA At 6km / 3.73 miles

  • By train

    MEDAN TRAIN STATION At 1km / 0.62 miles

  • By train

    STASIUN MEDAN At 2km / 1.24 miles

GPS :3.59802, 98.68201

Our accommodations

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Deluxe Room with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 2 Bed Rooms

  • Max. number of persons: x4
  • Area: From 117
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Suite with 1 King Size bed

  • Max. number of persons: x3
  • Area: From 76
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CRYSTAL JADE

Type of cuisine: Other cooking style

A franchised restaurant from Singapore serving dim sum, barbeque and ala carte chinese food with 6 VIP rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID RESTAURANT

Type of cuisine: International

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIOLET BAR

Photo non contractuelle / Strictly non binding

Located on lobby level, Violet Bar offer an ideal sanctuary for those who wish wo indulge in a moment of tranquility, retreat from the hustle and bustle of city life

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 680 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 800 people

Find out more
Grand Mercure Maha Cipta Medan Angkasa Meeting Room

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,423 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

420 reviews

Average

Customer review rating 4.1/5

Ang K. S. Business - 13/04/2019 AccorHotels certified review

Generally, the hotel is ok. Exterior looks great, however, interior is low standard. Except for the reception floor, the rest is very old. This especially to the fitness area including the swimming pool. The gym equipment is very old.

Dear Mr. ANG KOON S., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Stay 4days n 3 night

Customer review rating 4.1/5

Chan S. L. Families - 11/04/2019 AccorHotels certified review

Every day for 3 days no towel in the bathroom must ask room service.frist day we went out come back 4pm room still not clean.Aircon leaking ask for repairs take 2hrs. Then come but still leaking for two days Room no 826. From 26march to 29

Dear Mr. SENG L. CHAN, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Hotel

Customer review rating 4.1/5

Suwandi I. Friends - 07/04/2019 AccorHotels certified review

Since your hotel has joined to Accor, every time i went to Medan, i always stay at your hotel. It is great after the renovation, i love the lobby and rooms. I am wondering why my reward points/status points/eligible nights for this stay (from 29/3 to 2/4/19) has not recorded to my account, it has been 5 days from the date of my check out. From my experience, all Accor's hotels that i have stayed, the reward points never more than 3 days to key in to my account. I hope you are not forget and ask your staff to do it now. Thanks

Dear SUWANDI INDRIANI {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quite good

Customer review rating 4.1/5

Vonny Families - 06/04/2019 AccorHotels certified review

I usually stay in here when visiting Medan. But last visit is a little but unsatisfied due to some matters. At first when i checked in. I was ordering King size bedroom in no smoking floor, but due to no availability of the room, i was given choices between King size bedroom in smoking floor or twin size bedroom in no smoking floor. Then, in 2 days in a row i'm going out early in the morning and have already put the "make-up room" sign, but my room still messy when i back in the afternoon. And i had to call repeatedly to tell them to do so & i had to wait again before i can take rest. I had to ask new towel everytime after they make-up the room. Coz they didnt put it there automatically. But thats a minor complaint. Overall i like the hotel ambience & the staff quite friendly. The location is great also.

Dear Mrs.VONNY, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Strategic location, huge room but lack of service

Customer review rating 4.1/5

Makmur Business - 05/04/2019 AccorHotels certified review

Negative point : - I book non smoking room but i get smoking floor... not only smoking room. When the lift open you will find very bad smell. At the beginning the reception lady told me that your booking is smoking room then we have one room left for your. When I saw her Agoda voucher that clear stated I book for non smoking room. Then she answer no more room again. - Very surprise that only 1 very small towel/almost same size with floor towell. Is that floor towel, hang on bathtowel position. Upon I call to reception then they give me big towel but blue colour towell/seems swimming pool towel. - These are the 3rd time I stay there, I expect much better than previous because the brand of GRAND MERCURE. But I was surprised of the lack service/ammenities. Hopefully in the next future Grand mercure can improve

Dear Mr. MAKMUR, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great bedroom with a good choice of breakfast. However the Camomile Meeting room is rather smelly.

Customer review rating 4.1/5

Aswin A. Business - 02/04/2019 AccorHotels certified review

The bedroom is spacey and very comfortable. Although the TV Channels are limited and it was rather a bit blurry (I was staying in room 816 for a whole week). The breakfast is okay somehow. The point that I would say rather disappointing was the Camomile Meeting Room. We were having a 3 days meeting in the same room yet the room itself is: 1. Smelly (smells like a wet and soggy carpet) and 2. Lack of lighting. Funny side of the story as well, it was Earth Hour on March 30. The banner was there to save the power of the electricity while at the same time the hotel management decided to put a- at least 2000 watt sound system speaker and lights. I'm not sure whether the hotel is actually support Earth Hour in a right way or consistently doing the sustainable development principle at this point.

Dear Mr. ASWIN A., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Hotel to Stay

Customer review rating 4.1/5

Suyantoh Business - 01/04/2019 AccorHotels certified review

I booked for 4 night and all meet my expectation. My room was upgraded to premier room since I'm Le Club Accor Hotels Gold Member. Check-in and check-out was quick and easy.

Dear Mr. SUYANTOH, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Syafrina Families - 01/04/2019 AccorHotels certified review

very good and the staff very friendly

Dear Mrs. SYAFRINA, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The bad experience from Grand Mercure Medan After Many times Stay There

Customer review rating 4.1/5

Hans A. S. Business - 01/04/2019 AccorHotels certified review

My last stay from march 25th-29th was the bad experience after many times i was stay there. My le club point didn't credited directly , and the another more problem.

Dear Mr. S. HANS AFRIANDY/ P., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Okay

Customer review rating 4.1/5

Daniel W. S. K. Friends - 27/03/2019 AccorHotels certified review

We requested for a non smoking room but have to put up 2 nights in room on smoking floor(room 904 on 9th floor). Bathroom was bit old & hot water never felt hot at all. Some what dissapointed.

Dear Mr. DANIEL WONG SENG k., Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Extremely satisfied

Customer review rating 4.1/5

Lissa N. Business - 27/03/2019 AccorHotels certified review

Very comfortable

Dear Mr. SYED / DR. LISSA P., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No shower spray in the ensuite bathroom

Customer review rating 4.1/5

Ditha Business - 25/03/2019 AccorHotels certified review

Despite the room was dimly lit and has no toilet spray/bidet in the ensuite, the room was spacious and clean. The breakfast was great too. The staffs were friendly and accomodating.

Dear Mrs. ANINDITA PURWANDARI, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice staff, nice Hotel

Customer review rating 4.1/5

Mada T. Business - 19/03/2019 AccorHotels certified review

I love your hotel, and will back again soon.

Dear Mr. DERON TAN, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice

Customer review rating 4.1/5

Chatrine Business - 19/03/2019 AccorHotels certified review

So pleased whit overall room condition and the breakfast varied menu also

Dear Ms. CHATRINE , We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Service exellent to guest, to my room very nice.

Customer review rating 4.1/5

Putri Business - 16/03/2019 AccorHotels certified review

Take a bath very comfortable to service and my room over there.

Dear Ms. FATMA, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Short but nice experience

Customer review rating 4.1/5

Hendra S. Families - 13/03/2019 AccorHotels certified review

Responsive, accommodating, 5 star reputation preceded and satisfying experience.

Dear Mr. HENDRA HERMAWAN S, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A pleasant stay in your hotel (again).

Customer review rating 4.1/5

Bo N. Solo - 11/03/2019 AccorHotels certified review

It was a Nice experience staying in your hotel. First of all because of your smiling and entuasiastic staff, 2nd because of the deliscious variated breakfast buffet and the good atmosfere in the restaurant, 3rd because of the big room, nice bathroom and the super comfy bed. Some extra plusses are the fitness-room, the swimmingpool and spa. It was not my first stay in Grand Mercure and I will stay again next time I’m in Medan, probably december...

Dear Mrs. BO N., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Uncomfortable

Customer review rating 4.1/5

Malikoes A. I. Business - 11/03/2019 AccorHotels certified review

The experience at check-in was normal, but I was confused, said receptionis, my credit card was open, but it turned out that when I checkout early, the credit card has been settled. So I have to wait 14 working days to get credit back to my credit card. My advice, don't settle first, it's better to open it. The atmosphere of the room is good, it's just that the equipment in the bathroom has a lot of damage and there is no jetwasher in the toilet. The rest of the breakfast is super, the variety of food is sufficient and it tastes very good.

Dear Mr. MALIKOES, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A satisfying and relaxing stay

Customer review rating 4.1/5

Deron T. Couples - 06/03/2019 AccorHotels certified review

The suite is spacious, bed is comfortable and services are great. Staffs are polite and requests are assisted very quickly. However, there are 2 things I would like to highlight that would really make a perfect stay; the minibar and the aircon. Minibar should be unlocked before guest check in, saving the trouble of dialing to room svc to help open the minibar. Air-con isn’t cold at all even when turning on to Fan 3 and adjusted to 15 degrees. But room is still stuffy and hot. Tried to on it through the day for the night but, it doesn’t help...

Dear Mr. DERON T., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 4.1/5

Shi Business - 05/03/2019 AccorHotels certified review

Not easy to reach house keeping line too busy

Dear Mr. ANTHONY TJIOE, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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