Hotel - Grand Mercure Maha Cipta Medan Angkasa
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Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1 
20235  MEDAN
INDONESIA

284 reviews
TripAdvisor Rating Based on 284 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 926 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 284 reviews
AccorHotels certified review
Linda Business - 10/07/2017
« Comfortable »

I enjoyed during my stay. Service was good.

AccorHotels certified review
Daniel Z. Couples - 07/07/2017
« experience engineer »

Cleaning service ok Restorant staff ok

AccorHotels certified review
Jess Families - 07/07/2017
« the service »

The customer service had knew that I take a baby but can not find me a no smoking room

AccorHotels certified review
Astri S. Business - 07/07/2017
« a nice and comfortable hotel  »

the hotel overall good and fast service respons

AccorHotels certified review
Santo Solo - 05/07/2017
« Nice and good service.  »

Happy with the room. Clean and nice. Keep the good job. Thanks..

AccorHotels certified review
Angelo C. Couples - 02/07/2017
« Good for the price »

The room was not ready when we arrive at 4 pm, We had to wait almost 45 min to get the room. The cleaning ppl were in a hurry they left food I'm a plastic bag. I had to call them to pick it up.i requested assistance on transport services all I got was the hotel private services at very high price compared to local services. There was a foul odor next to our room entrance like rotten food - Bed was good - breakfast was good

AccorHotels certified review
Amie Families - 02/07/2017
« Improper management  »

Refurbished hotel with un function management

AccorHotels certified review
Erwin Families - 01/07/2017
« Comfortable »

Overall the room is nicely decored and the services are good

AccorHotels certified review
Ancon S. Families - 28/06/2017
« A good hotel, located in the city center. Customer service is friendly. »

I use my accor membership free stay one night, my room was upgraded to a suite room. Although the hotel is old but quite clean and tidy.

AccorHotels certified review
Frequent B. T. Business - 22/06/2017
« There are many room for improvements to be done »

We found that the staffs at the reception and front desk are attentive and helpful, especially we have reached the hotel quite late due to the trip from the airport. The next morning, I was quite disappointed with how dishes were being displayed, many tables were left out, dirty dishes, cups and silverwares were just stacked on the tables. Even we have had a hard time looking for table for our own (there were many empty tables, but not tidy). The staffs at the floor weren't focused in what they're doing, I had to repeat my request more than once and took them quite awhile to get milk for my coffee. At night, I ordered a cup of cafe latte and a cup of cappuccino for my father from the coffee stand at the lobby, I had to say it was the worst coffee made in my entire life, they didn't even look like coffee at the first place. When I wanted to tell her, the so-called barista wasn't even there, had to wait for a whole 10 minutes until she returned and told her that we can't drink this. She offered to make a new one, but we told her that we just cancel the order. Overall experience, excluding the room (although it needs a face uplift), I think the management needs to pay extra attention of how F&B services should be done. I don't know if this was because of Ramadan period where it was tolerable to do such below standard services. I've stayed at the other Accor Hotel and they meet my expectations. I hope that the management will take an extra steps to fix this problems.

AccorHotels certified review
Edwin Business - 18/06/2017
« Nice City Hotel with Modern Lobby but Old Room Furniture »

Lobby Hotel bagus & modern minimalis. Furnitur di kamar sudah tua, kuno, dan bantal bau. Beautiful modern minimalist hotel lobby. But the furniture INSIDE the room is OLD, and smelly pillow

AccorHotels certified review
Fei Business - 17/06/2017
« good but could be better »

The lobby is very nice and the whole decoration is the always Accor style,with artistic taste and luxury,for the room I could understand that maybe due to it is built in early year so its not so new,but the room doesn't equipped with the kettle which cause the uncomfortable,and the wifi is not stable and speed is a little slow.

AccorHotels certified review
Ekawaty A. Business - 17/06/2017

I loved the decoration, inside and outside the room. The room was spacious but cleanness needed to be improved, dust on the corner lamp. The staff were really nice and friendly, efficient check in and check out process. Breakfast was tasted ok, except most of the food was not served warm.

AccorHotels certified review
Yosua M. Business - 17/06/2017
« Great stay »

Warm welcome. Great service.

AccorHotels certified review
Pratiwi T. N. Friends - 14/06/2017
« Nice trip »

I enjoyed.. thank u

AccorHotels certified review
Elfanto Business - 09/06/2017
« Great »

Great hotel

AccorHotels certified review
Haryanto Business - 06/06/2017
« Comfortable bed, bright atmosphere »

Good quality of bed & bright atmosphere with good lighting layout made good sleep. And the location near highway makes the airport within a reach.

AccorHotels certified review
Dwi Friends - 29/05/2017
« mrs »

the room is quite big, clean and comfort

AccorHotels certified review
Laurentius H. Families - 25/05/2017
« 👍🏻👍👍🏿 »

I'm happy staying in this hotel and looking forward to visit again someday

AccorHotels certified review
Helmon G. Families - 24/05/2017
« Just. »

Check in ok, staff polite and helpful, though she did not book our room for breakfast eventhough expenses was included in the deposit. As i mentioned on agoda survey, some hair ( pubic hair) was not cleaned away from closet floor. Breakfast menu was a bit salty for us. Tq

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