Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

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3.5/5 323 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,061 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 323 reviews
AccorHotels certified review
Ros Business - 18/11/2017
« Good stay »

A. grand hotel with some aging. A. friendly and helpful staff who took time to make sure we were happy.

AccorHotels certified review
Chris Families - 14/11/2017
« Need to improve front desk staff »

I booked through accor website promo bed and breakfast for 3 different bookings, where 3 different people live in. They informed me that the booking was not exist at the first place, and then after show them the email, they're able to check me through but said no breakfast. After once again check their monitor, they just said oh you book that promo. That's all and no confirmation even after I asked 2 times. It took me 30mins to just check in and it's really difficult to explain that i want to pay everything upfront. I do that all in perfect bahasa indonesia.

AccorHotels certified review
Anonymous Families - 09/11/2017
« satisfied »

nice

AccorHotels certified review
Mohd A. B. I. Families - 06/11/2017
« Satisfied with the hotel's services. »

Hotel personels very helpful. Wishing and greeting by the hotel personels.

AccorHotels certified review
Masino S. Business - 06/11/2017
« Satisfied but not too satisfied »

Mineral water should be provided in a big packaging.

AccorHotels certified review
Aquarious62 Friends - 06/11/2017
« Excellent »

Had a plesent stay at the hotel. The staff was friendly and helpful.

AccorHotels certified review
Heru Business - 06/11/2017

i need soo long time to call shuttle from airport to hotel

AccorHotels certified review
Roslan C. Solo - 06/11/2017
« A home beyond. »

Great stay with superb hospitality.

AccorHotels certified review
Haryadi W. Business - 05/11/2017
« Mr. w. »

I am very satisfied with your breakfast, because I am vegetarian. There were some many kind of selections of healthy foods in the morning. Your room also very nice and clean, but please don't forget prepare doormat at front of your shower room, because I like dry floor especially after taking bath. I like your don't smoking room very much. Thank you for your attention

AccorHotels certified review
Yose R. Business - 05/11/2017
« Enjoyful stay »

The room was nice, hot water is available nicely, and the room service was also quick and easy.

AccorHotels certified review
Paulus H. G. Business - 05/11/2017
« Nice hotel »

Friendly, clean and nice the staff of the hotel

AccorHotels certified review
Hasbullah Solo - 01/11/2017
« too hot for 5*lobby »

the people who welcoming me is very friendly and makes me feel home. but the lobby was too hot. however my room aircon was cool and i can sleep well.

AccorHotels certified review
Yadi Families - 31/10/2017
« yadi »

good

AccorHotels certified review
Rei Business - 31/10/2017
« Mr »

The room feels large with 1 bed enough for 2 people. The cleanliness of the first day is quite remarkable, but on the second day there are some notes due to the negligence of the housekeeping / hotel employees: 1. The bottom left side of the bed sheet, there are red spots 2. Towel, when cleaning at all lift, so I have to wait housekeeping items that also not too fast, need 25 'to wait

AccorHotels certified review
Eric K. Business - 31/10/2017
« Bad Gym and room was awful »

Is like trying too hard to be a 5 star but is barely even a good 3

AccorHotels certified review
Filbert Friends - 31/10/2017
« Good »

Good

AccorHotels certified review
Anonymous Business - 31/10/2017

As a platinum member of LeClub AccorHotels, I am indifferent to the services being given during my stay at the hotel. First, there was NO Business Lounge access, and I was not able to have my breakfast or evening cocktails at the hotel. Second, and until today, I HAVE NOT received the club points for my stay at the hotel. I would have expected that the services to be a LOT better than the one I have experienced

AccorHotels certified review
Chaled Business - 31/10/2017
« So so »

Not like our expectations.

AccorHotels certified review
Mohammad I. Families - 31/10/2017
« Nice Food »

1) Nice Food 2) Comfortable Bed 3) Warm & Welcoming

TripAdvisor review
Business - 20/10/2017
« Very Old Stinky Room - Poor Service »

I got here late, and they got me a non renovated room, which i have asked nicely if they got the renovated room. I was here for the third time, and might be the last time for me, really bad service. Not showing improvement, but even going down the hills. From the reception staff that looks so not smart,, seems that could not understand what i had requested, and everything makes me sick. Even they forgot to return my accor plus member card, which i had to call to remember them to return. Room was so terrible , so Old, like you are living in the 80s, the smell, oh you could only smell stinky old furniture and carpet smell. I had to open the coffee powder to help reduce the oddor. Lights in the entrance was also not working, which i had informed the receptionist while he returned my membercard. But it seem, so dumb that they didnt even follow this up to the engineering. Closet lamp, also on the second night, not working. Water Faucet, was a joke, its like about to fell out from the original place. Bathub was like in grey white pale color, which was far from clean impression. TV was out for several channel on my second night, and nothing they could do about that, and claimming that it was from the provider. Access card in the lift was just a dummy, for show only, so everybody could go up without key card access. This was the only stays of all my trip, that i felt i want to get out as quickly as possible. Up to now, near two weeks, they even didnt update my points in my membership status, i dont know whose fault is that, but i am sure, they all start from the hotel. My advice, you could easily stay in a three star hotel , and it feel much much more comfortable compare to this. Not to mention their security officer, on the gate, always implementing double standard on security procedure, which implicate so rude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear The J, Warmest greetings from Grand Mercure Medan Angkasa. I do regret that the quality of our service and products during your recent stay did not meet your expectation and made the experience disappointing. Please be assured that these issues have been brought to the attention of the respective division heads for review and improvement moving forward. Your feedback is valuable to us and I would like to address your concerns personally. I would highly appreciate if you could reach out to me at gm@grandmercure-medan-angkasa.com for further discussion, if this would be agreeable to you. I apologize for the inconvenience that you have experienced and I sincerely hope that we can restore your confidence with Grand Mercure Medan Angkasa. Sincerely, Yoesi Bagus Taruna General Manager

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