Hotel - Mercure Gold Coast Resort
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Mercure Hotel

Mercure Gold Coast Resort

Palm Meadows Drive 
4211  CARRARA
AUSTRALIA

1,169 reviews
TripAdvisor Rating Based on 1,169 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Recently renovated, Mercure Gold Coast Resort's 280 guest rooms are fresh, contemporary and stylish. Guests looking for Gold Coast hotels can find a wide range of accommodation options at this superb hotel, with Privilege Rooms, Superior Spa Rooms and Suites available. Beautifully appointed and spacious, each guest room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels, and a balcony, patio or courtyard with views over the gardens, golf course or pool.

  • 292 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,793 reviews

Our guest reviews for Mercure Gold Coast Resort

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,169 reviews
Certificate of excellence 2016
AccorHotels certified review
Lloyd Business - 14/07/2017
« Warm friendly experience  »

Nice new room. Great view over the gold course. Awesome food.

AccorHotels certified review
Anonymous Couples - 14/07/2017
« Great  »

Relaxing and refreshing

AccorHotels certified review
Carolyn K. Couples - 14/07/2017
« What a great stay »

It was terrific: very convenient and comfortable. We stay here when we come to the Gold Coast to visit family and we have probably stayed there about 4x before and it was lovely to be remembered by a couple of staff members.

AccorHotels certified review
Anonymous Couples - 14/07/2017

Staff are lovely, but I thought our room was very tired and well over due for a renovation, carpet had a large wet patch on it, probably from cleaner cleaning adjacent floor, handtowel rail falling off wall, bathroom not the cleanest I've ever seen. The remote for the telly didn't function well, I was a little disappointed as this is supposed to be a five star hotel. The staff were extremely helpful and friendly.

AccorHotels certified review
Anonymous Families - 14/07/2017

Excellent 4 night stay in single room with two young children. Facilities modern , room clean and well furnished. No complaints whatsoever.

AccorHotels certified review
James H. Families - 13/07/2017
« Very pleasant stay in relaxing environment with great breakfasts »

We had a very nice time and the location was great for us. The breakfast was really good (apart from the coffee) and the staff were helpful.

AccorHotels certified review
Bob C. Couples - 13/07/2017
« great place to stay »

good room good bed good food

AccorHotels certified review
Anonymous Families - 13/07/2017

It was very nice. yummy breakfast.

AccorHotels certified review
Jenna D. Couples - 13/07/2017
« Our stay at Mercure was one of the best we've ever had! »

The staff at Mercure went above and beyond to make our stay the best it possibly could be. My partner and i didn't have to worry about a thing. And our housekeeper Lea was nothing short of amazing! Going the extra mile to make sure our stay was more than comfortable. Thank you so much Mercure Gold Coast

AccorHotels certified review
Jo Families - 13/07/2017
« Modern and clean room together with exceptional service from friendly staff. »

The room was great. Breakfast was amazing. Staff very friendly and helpful. Will definitely be back.

AccorHotels certified review
Amanda Friends - 13/07/2017
« It was perfect »

Great hotel. Quiet location, friendly staff. Perfect.

AccorHotels certified review
Albertha S. Families - 13/07/2017
«  Good customer service  »

We enjoyed our little stay at your place,very peaceful place and beautiful with palm trees all around it

AccorHotels certified review
Anonymous Friends - 12/07/2017
« Fantastic service, friendly staff.  »

Room were great. Room service added special touches like personlised messages and towels in shapes of animals. Toilet needed fixing. Constantly ran if you didnt jiggle with flushing buttons ( room 9311) . Birds in car park also a problem. Our car was covered in Poo.

AccorHotels certified review
Bruce P. Families - 12/07/2017
« Friendly and Clean »

Very enjoyable, great food and service. We have been there a few times now and it's a great place to stay.

AccorHotels certified review
Kate A. T. Couples - 12/07/2017
« A great short break »

From the moment we checked in, hotel staff could not have done enough for us. They were absolutely wonderful and made this a most memorable stay. We will certainly be returning as soon as we can.

AccorHotels certified review
Dorothy L. Solo - 12/07/2017
« Lovely surrounds  »

Class resort, car park bit of walk to wing but room well presented. Quality presentation and staff.

AccorHotels certified review
Bob Business - 12/07/2017
« not bad »

All good except the internet. The security is so tight it was impossible to get on. When you travel for business this is very frustrating, will never use the facility again and the staff were hopeless at explaining how to get around the concern so I gave up.

AccorHotels certified review
Anonymous Business - 12/07/2017
« Excellent service »

I thoroughly enjoyed my stay and the service I experienced. I would consider staying at this venue in the future.

AccorHotels certified review
Carol Families - 12/07/2017
« It's a lovely , relaxed place. »

We booked one night at Mercure Gold Coast Resort. Our kids liked the warm swimming pool and spa. We were impressed by the quality services and yummy food. However, we had a bad experience when we stay at the resort. Around 5.45am when we all slept, someone knocked the door, before I responded he used the key open the door and got in the room. I was shocked and asked:" who is there?" He did not say anything and walked away. I opened the door and found him at the stairs, I asked him :" who are you? what are you doing ?" He told me that he was the staff of the resort, he was checking whether the room is occupied so he can clean it." When I back to the room, I could not go back to sleep. I do not know whether this man is a real staff of the resort. If he is, I doubt the management of the resort. If he is not, I really concern about the security of the resort. I have already told the reception what was happened and I still feel scared.

AccorHotels certified review
Eddy B. Families - 11/07/2017
« A regular at this golf resort. »

Our family feels at home in this resort and at peace among the well maintained gardens away from the noise and traffic at surfers yet still handy to all facilities. The free complimentary welcome drink upon arrival is a pleasant after the long drive from Sydney.

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