Mercure Gold Coast Resort

Great stay the rooms were clean and looked great. The only downside was 3 flights of stairs with heavy luggage.

as you had a few functions on we were not allowed access to our block from reception via the pool which meant we had to walk all around the hotel up through the loading area past the smelly garbage bins and back to get back to the restaurant for dinner, I was not told there was no lift access to my third floor room so I had to carry my heavy bag up flights of stairs , yes I could have walk all the way back to reception to ask for a porter,

Room was clean. No ventilation in bathroom and a small step from bathroom to main room was a danger as I nearly tripped a few times

excellent - in all respects but need vehicle

On arrival male receptionist was great. (he too unfortunately disappoints later on)., from there on in very disappointing. At night the two rooms beside us had bridesmaids for a wedding and they were up till 2am laughing, banging doors and running between rooms. Then we had x2 free drinks and woman on bar ignored us and spoke gruffly to young male staff member then she finally served us with attitude. On looking at my bank account instead of $100 security being held Mercure has debited me over $220 which apparently on calling is an accommodation charge! We had paid before arriving at hotel!!

Really too short for a reliable survey. It is a pity guests have so little room to roam with so much space around the hotel Staff friendly and helpful Room nice and big and enjoyed the outlook

Our stay was very pleasant and the staff were very friendly and helpful and ready to assist if needed.

Stayed for a wedding staff were great ,

Pleasant place to be..

See my ensil

Really enjoyed the experience

The stay was so easy. The resort is easy to get to and from. plenty of parking. The room was great and very comfortable. Room service was excellent

Quite nice. Lift to 3rd floor would be nice with luggage.

Overall, extremely satisfied. The room that we stayed in had water views. The room was spacious and clean although the bathroom area was slightly run down but was overall clean. Lighting in the room was a slight issue as the room was largely illuminated through the bedside lights, which causes the room to be quite dim and dark at times. There didn't appear to be any main lighting in the room.

Very good, pleasant and helpful staff, clean and comfortable. The only down side was the shower/bathroom. The switching from the bath tap to shower tap system was temperamental and annoying, even the bloke who come to help us with it had a few goes at it before it worked! No hot water the 3 times someone tried to shower, and no fan in the bathroom. Not deal breakers by any means, but it did make the bathroom feel very old, and was a little annoying.