Hotel - Mercure Gold Coast Resort
Mercure Hotel Mercure Hotel

Mercure Gold Coast Resort

4.0/5 1,388 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 101.00 AUD Non member rate
From 101.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Recently renovated, Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests looking for Gold Coast hotels can find a wide range of accommodation options at this superb resort, with Privilege Rooms, Superior Spa Roomsavailable. Beautifully appointed and spacious, each guest room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels, and a balcony, patio or courtyard with views over the gardens, golf course or pool.

  • 292 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Pay per view channel(s)
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 9,919 reviews

Our guest reviews for Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,388 reviews
Chris Business - 21/09/2018 AccorHotels certified review

Pleasant

Andrew Business - 21/09/2018 AccorHotels certified review
« Easy to get in and get out..... everythign required »

wasn't there for long but had everything required ,clean , pleasant

Candy N. Couples - 21/09/2018 AccorHotels certified review
« a very good place to stay »

The reception staff is nice and eager to help and the housekeeping - Cindy is hardworking and helpful. She is nice and make us warm - very happy when meeting her. The facilities in the resort is good as well- especially the swimming pool and the room is quite ideal. Overall of the resort is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Candy, Thank you for your great review! We appreciate you taking the time to leave us some great feedback from your recent experience with us. I will pass on your feedback to Cindy! She is one of our star house keepers so i will ensure our team are aware of your kind words. We hope to welcome you back for a return stay! Warm regards, Ben Carroll Assistant Manager

Stephen R. Business - 20/09/2018 AccorHotels certified review
« Pleasant »

Pro's Room well priced Nice friendly staff Room nice size Room very clean Room nice and quiet Cons Shower over a bath tub Restaurant food a bit over priced for serving size.

Anonymous Families - 19/09/2018 AccorHotels certified review
« Very happy this time »

We have stayed a couple of times with you. We were invited to a timeshare presentation a year or so ago and it was dreadful, the room we stayed in was appalling but we were looking for a hotel close to Robina and thought we would try you again. This time the hotel was fabulous, the staff amazing, the front desk were so wonderful, the housekeeping made our kiddies smile so much with their fabulous towel creations and personal welcome note to us. We only have one piece of feedback for improvement and that is our room was on top of a maintenance area, it smelt heavily of fuel on our patio which concerned us from a sleeping point of view, if a fire were to break out it would be heavily ignited. Everything apart from this aspect was absolutely fabulous and you have regained a customer :)

John F. Couples - 19/09/2018 AccorHotels certified review
« mr »

was excellent service thoroughly enjoyed iur sta looking rwRD TO STAYING THERE AGAIN

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for your great review! We appreciate you taking the time to leave us some feedback. We look forward to your next stay with us. Warm regards, Ben Carroll Assistant Manager

Tony J. Business - 19/09/2018 AccorHotels certified review
« Comfortable, clean great staff. »

As a returning guest we had some idea of our expectations and we were not let down. Comfortable and clean room, Exceptional service form the hotel staff and great food form both the restaurant and room service. Our only compliant relates to the amount of noise made by other guests ( international tourists) at the most inconsiderate times ( middle of the night)

Lavona C. Friends - 19/09/2018 AccorHotels certified review

We love staying at this hotel. Staff is always friendly and so very helpful. Special mention to the young men at concierge who went out of their way to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lavona, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Lauren T. Couples - 19/09/2018 AccorHotels certified review
« Very comfortable, accommodating and small unpleasant experience »

The piping to the toilet in our room was leaking, so there was was on the bathroom floor from the toilet

Mollymooksarge Couples - 19/09/2018 AccorHotels certified review
« A pleasant first stay »

Stayed 3 nights to watch Wallabies at C bus Stadium , which was a lot further away than expected ( $25 cab fare home ). Room overlooking golf course & lagoon was very clean & well equipped ( thanks Cindy ).Top floor rooms up 3 sets of stairs (suggest check on booking if a problem ) & long walk from Reception etc. Ate several times at Restaurant & food very enjoyable ( except Pizza ). Bar service on Thu. & Fri. was first class. Reception on arrival was really welcoming & this continued for our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have placed notes in your profile to ensure next time you stay with us that your accommodation room is closer to reception and on a lower floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Louise Couples - 19/09/2018 AccorHotels certified review
« Relaxing and refreshing »

Front desk service professional and polite. Concierge desk fantastically helpful. Bar staff pleasant and discreet. Restaurant dinner and breakfast service on point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Anonymous Solo - 19/09/2018 AccorHotels certified review
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

John F. Couples - 19/09/2018 AccorHotels certified review
« Mr John f. »

We had a nice stay at the Mercure Gold Coast nice big room over looking the golf course and the river. The breakfast was good too over all we enjoyed our two night stay and good location for the Gold Coast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Dennis D. Solo - 19/09/2018 AccorHotels certified review
« Comfortable and the one dinner meal I had was sublime! »

Very comfortable; only there one night and the belly pork double baked or whatever, was great for dinner that evening. Would have been useful for me to have had a sign at the junction of the mainroad from the coast, and your road. I bused there and had no signage that I knew of, at or near the bus stop. I asked and followed a school student; with my suitcase, until at the entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Aaron T. Couples - 18/09/2018 AccorHotels certified review
« The stay was enjoyable »

Check in and check out were easy. Only downside was housekeeping didnt do the room until well past 1pm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have placed notes in your profile to ensure that the cleaning of the room next time you stay is done earlier in the day, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Barry V. W. Families - 18/09/2018 AccorHotels certified review
« Great Resort and Service ~ checkout process requires a review »

The resort is excellent. Great, clean facilities, excellent service, great location and an outstanding setting. Free parking and very easy vantage point to get anywhere on the Gold Coast. Wasn't able to charge a coffee to the room without having 'room credit', needed to pay $150 security deposit on check in and to my horror needed to wait 15 minutes on checkout so someone could check the room before the $150 was repaid!! Left feeling very undervalued as a customer. Never in my extensive traveling life have I ever experienced such a policy. Without these unfortunate experiences with our stay I would rate the Gold Coast Resort 10/10, however won't return unless this policy is reviewed and changed.

Tracey B. Friends - 18/09/2018 AccorHotels certified review
« Awesome!!! »

Very comfortable and homely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Rose Couples - 18/09/2018 AccorHotels certified review
« A very comfortable and enjoyable stay »

Friendly helpful staff, clean room, very spacious room, great food and good value for money. Super comfy bed, just amazing, we slept brilliantly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rose, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Kyra P. Couples - 18/09/2018 AccorHotels certified review
« Amazing »

We had such an amazing/relaxing weekend with all the facilities available, the staff were super friendly and inviting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyra, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Anonymous Families - 18/09/2018 AccorHotels certified review
« Fantastic »

Was a lovely stay. Special mention must be made of Cindy the housekeeper. It made my daughter's day when we returned to our room to find a dog made out of a towel sitting beside her stuffed toy. Thankyou Cindy for going above and beyond!

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 101.00 AUD Non member rate
From 101.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates