Hotel - Mercure Gold Coast Resort
Mercure Hotel Mercure Hotel

Mercure Gold Coast Resort

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4.0/5 1,229 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Recently renovated, Mercure Gold Coast Resort's 280 guest rooms are fresh, contemporary and stylish. Guests looking for Gold Coast hotels can find a wide range of accommodation options at this superb hotel, with Privilege Rooms, Superior Spa Rooms and Suites available. Beautifully appointed and spacious, each guest room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels, and a balcony, patio or courtyard with views over the gardens, golf course or pool.

  • 292 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,765 reviews

Our guest reviews for Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,229 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Denis Business - 18/11/2017
« Superb resort »

Excellent stay

AccorHotels certified review
Jill J. Couples - 18/11/2017
« Could not fault our stay in any way »

We found everyone very pleasant and we werevwry happy with our room. Only complaint a little brighter lighting

AccorHotels certified review
Mikydaly Friends - 17/11/2017
« Great stay - however money "held" not returned without follow up »

The stay itself was very good. Clean and comfortable accommodation. Housekeeping staff were very helpful. Restaurant was good for breakfast. Not so good for dinner. The expensive steak needed to be returned for further cooking. The reception staff appeared to be efficient. However this opinion soon changed when I was not provided with an invoice by email on checkout as promised, and my "on hold" money was not returned to my bank account immediately also as promised.

AccorHotels certified review
E. H. Couples - 17/11/2017
« Relaxing »

Was very relaxing and staff were very efficient and friendly, nothing was too much trouble for them if you needed assistance. The birds on top of the cars in the car park were annoying and there were lots of them. We had to have our hire car washed before we left.

AccorHotels certified review
Al Business - 17/11/2017
« Pretty average »

big Opportunity for improvement in quality of food served / salt n pepper calamari was tasteless

AccorHotels certified review
Cr Business - 17/11/2017
« Good clean spacious room. »

Rooms were a little dated but good size shower, comfortable bed & clean facilities

AccorHotels certified review
Tracey C. Business - 17/11/2017
« Disappointed. Chair broken and not fixed, food was below standard »

Below expectations. Chair was broken, I reported it and it never got fixed and still remains an Oh&s issue. Food was well below standard, salt and pepper squid had literally no flavour, there was not one drop of salt. Room was very basic, replenishing water on a daily basis would have been nice given there is no mini bar. Overall this was a very disappointing stay and I would not recommend as I reported both the chair and food and nothing was done about either leaving me think they really don't care about guest feedback and experience.

AccorHotels certified review
User Business - 16/11/2017
« OK, but could be better »

The room was well presented and tidy, with a modern fitout. I would always prefer a dedicated shower to one over the bath and I would expect this at a resort of this standard. My major concern was the correct process with staff at check-in. When I attended breakfast in the morning, I was informed that I was not on the room list and my reservation had been completely wiped from the system. I checked out immediately after breakfast and all my credit card details had been lost and I had to re-pay for my room. My bank is still holding the freeze on the funds, however this is normal process. I was surprised that this could happen at such a hotel given the overall professional manner and training of the staff.

AccorHotels certified review
Bronno Couples - 16/11/2017
« Bronno »

Pleasant but hotel a little dated needs some re- furbishing, staff excellent, breakfast really nice but miss your seafood buffet that you provided some years ago. Would prefer to eat at Mercure for seafood rather than Novotel in Surfers Paradise. All up reasonable visit, still a little expensive for Accor Hotel members though.

AccorHotels certified review
Michelle C. Couples - 15/11/2017
« Great stay »

My man & i spent a wonderful night here & loved the King room with spa. The only thing missing was bathrobes.

AccorHotels certified review
Susie Families - 15/11/2017
« Great experience and helpful staff »

The rooms were brilliant, my boys first experience with room service. The staff were very helpful and pleasant

AccorHotels certified review
Brendan P. Couples - 15/11/2017
« Relaxing »

Friendly staff and a relaxing environment. The restaurant had great food too.

AccorHotels certified review
Sally Business - 15/11/2017
« Great stay. Generally staff were really accomodating. Loved the pool. »

We had a great time at the Mercure Gold Coast. We loved the use of the pool and one friendly staffer made me a coffee early on the morning I checked out, even though the restaurant hadn't opened yet which I thought was a very lovely and generous. One member of staff wasn't overly friendly when the group I was with and I were in the spa late at night. He approached us almost with the attitude that he knew we were going to do something wrong, yet we were respectful and exited at the closing time of 10pm as planned. I also wish there was a breakfast option for those leaving prior to 6.30am, but we were able to sneak in as soon as the restaurant opened at 6.25am to quickly eat before leaving.

AccorHotels certified review
Jenny Families - 15/11/2017
« Memorable »

Perfect. Have stayed a many motels and our recent stay with Mercure was one of our favourite stays. This was due to multiple reasons, Party venue, accommodation and friendly staff.

AccorHotels certified review
Robert D. Couples - 15/11/2017
« Very disappointing »

Paid extra for an upgraded room. Room was not clean. Ordered a bottle of champagne to the room which eventually arrived some time later. Bottle was warm no ice or ice bucket and handed to me unopened with two glasses. Had dinner in restaurant. One meal was wrong order and was 1/2 hour wait to be replaced while the second meal was left at the table. Floor in the restaurant was filthy. Overall a very disappointing experience for our first time user of our Accor membership.

AccorHotels certified review
Lm Families - 15/11/2017
« Good »

Nice experience. Professional staff. Would love to stay longer

TripAdvisor review
Family - 15/11/2017
« Great family hotel »

Great family hotel located in easy distance from all theme parks. Rooms well kept and spacious. Friendly staff with easy check in and out. Breakfast buffet was great with lots of options. Price is very reasonable considering location. Thanks

AccorHotels certified review
Tony Families - 14/11/2017
« Very friendly staff willing to help bar concierges who let us carry luggage »

Excellent especially Cindy from cleaning very efficient and friendly

AccorHotels certified review
Deb Friends - 14/11/2017
« Deb »

An enjoyable stay. Staff were friendly and courteous. We had a delicious dinner at the restaurant on our first night. I highly recommend dining here.

AccorHotels certified review
Carlie Couples - 14/11/2017

I found the hotel very out dated. Beds were comfortable but was expecting a much nicer room.

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