Hotel - Mercure Gold Coast Resort
Mercure Hotel Mercure Hotel

Mercure Gold Coast Resort

4.0/5 1,412 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and teamaking facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

  • 292 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Pay per view channel(s)
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 10,353 reviews

Our guest reviews for Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,412 reviews
Lyn Solo - 09/11/2018 AccorHotels certified review
« Good friendly atmosphere »

Check in excellent, room & beds very good, would recommend. I forgot my phone charging lead, is it possible to have sent back? happy to pay costs. Peaceful surroundings were a delight to relax. Late check out excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynnelle, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. One of our Duty Managers will be in touch with you today. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Lucille S. Couples - 08/11/2018 AccorHotels certified review
« Very comfortable. »

would like a microwave in the room. Overall it was a very peasant and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucille, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Corinne Farrington Operations Manager

Barry N. Solo - 08/11/2018 AccorHotels certified review
« Mr Barry N. »

Great resort friendly staff good food will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Toula P. Families - 08/11/2018 AccorHotels certified review
« comfortable and easy stay »

location was convenient ,the restaurant was lovely,staff were nice had a pleasant stay,Wish I had time to golf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Tim Business - 08/11/2018 AccorHotels certified review

Platinum member. no welcome pack

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. I am truly sorry that you did not feel that you received your Platinum Welcome Pack. I have looked back on our cameras and see that our staff member provided you with your loyalty drink voucher, and our records show that a welcome amenity went into your room as well. May I ask, so we can ensure that we get it right for your next visit, what was missing from your experience, As we would like to get to the bottom of where we may have missed a step. We value our Accor loyalty members, especially our platinum members. Please respond directly to this response if you would like to provide some details. Once again, Tim. Thank you again for sharing your experience, and we hope to see you again in the not to distant future. Sincerely, Corinne Farrington Operations Manager

Megs L. Families - 08/11/2018 AccorHotels certified review
« Fantastic! »

The stay was great, great facilities, priced well and a great atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megs, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Rachel D. Couples - 08/11/2018 AccorHotels certified review
« Very underwhelming »

Room did not feel like a superior spa room. Spa was covered in blue cleaning liquid, hairs still in spa jet area, No bathrobes or slippers in the room, room had new furniture but fixing like cupboards and walls were old scratched up unable to be closed. Our garden view was a tiny little area which had cigarette butts on the ground with plants around it that everybody that walked past would look into, you could hear every person who walked past as it was a main walking and driving cart area. The staff at the front desk were nice but the rest of the trip was not what I had thought would be a superior room at a Mercure resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of $50.00 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinne Farrington Operations Manager

Sarah Business - 07/11/2018 AccorHotels certified review
« Amazing restaurant, great pool area, awesome gym »

The pool area was a lovely place to relax, when I wasn't using the well equipped gym! Wait staff in the restaurant were lovely and remembered me when I returned each night of my stay. The restaurant food was amazing - five star quality and great selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Clive B. Couples - 07/11/2018 AccorHotels certified review
« Good location, price and freindly »

Away from the middle of Surfers but close enough if you are interested in going to the beach. Nice and quite and if you want to play golf you can.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Joanne B. Business - 07/11/2018 AccorHotels certified review
« Enjoyable stay »

The room was spacious and comfortable. Breakfast and dinner enjoyable. Coffee machine handy, however not as good as Darwin Airport who also have barista made coffee. Car park very full most of the time so you have to search for a spot. Difficult to get on the hotel wi-fi and mobile coverage for my telco not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne B., Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas that you highlighted in need of improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinne Farrington Operations Manager

Y. Families - 07/11/2018 AccorHotels certified review
« Great value & kind staffs »

front dest lady was so helpful. Kind staffs , good service Definitely we go back. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seok, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

Anonymous Friends - 07/11/2018 AccorHotels certified review
« Great location »

Fantastic service in a great setting, overlooking the golf course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Janette G. Families - 07/11/2018 AccorHotels certified review
« Our one night holiday »

We have stayed here a number of times now. We take our 2 grandsons for a 1 night holiday every now and then. They love it and so do we. The rooms are always clean and comfortable. The pool area is just perfect. Although we don't normally eat in the restaurant, the grandkids are now getting to the age where they are wanting to eat there so next visit, we will be staying in totally!! We love it here and will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janette, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

J J. Couples - 07/11/2018 AccorHotels certified review

After a long drive we were met with smiling faces, enthusiastic assistance, and amazing facilities. It was Paradise!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

R.m Couples - 07/11/2018 AccorHotels certified review
« Convenient & well appointed for a wedding stay »

Every thing was fine, staff obliging, breakfast great

Our hotel has responded to the review
Our hotel has responded to the review

Dear John and Ros, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Emmab Couples - 07/11/2018 AccorHotels certified review
« A relaxing break away from our everyday lives »

Check in was easy and Jacob made me feel welcome and valued. Al the staff were friendly and helpful, there when needed but not intrusive. It was a lovely getaway

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Jacob. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinne Farrington Operations Manager

R A. Families - 06/11/2018 AccorHotels certified review
« Relaxing resort, good for families »

It was nice. I didn't realise it was so far away from things (not walking distance). The staff were lovely and the experience was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renee, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrew Cabel Assistant Manager

Ken Friends - 06/11/2018 AccorHotels certified review
« Our overnight stay was satisfactory »

Staff were very accommodating and helpful. Room was comfortable except the air conditioning was not overly effective.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, Thank you for the great review of our hotel! We will have our maintenance team look at the air conditioning unit, thanks for letting us know. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinne Farrington Operations Manager

Ann Solo - 06/11/2018 AccorHotels certified review
« Good value with generous room and beautiful setting »

Very quiet accommodation and staff were all very helpful. Room was large and well furnished and pool and setting were very attractive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Cabel Assistant Manager

Peter B. Families - 06/11/2018 AccorHotels certified review
« Room was good - but needs some upkeep. »

Good - excellent location. Disappointed to be looking at another building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to review our hotel I will pass your feedback in regards to the room upkeep to our Housekeeping team. We hope to see you again very soon. Sincerely, Andrew Cabel Assistant Manager

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