Hotel - Mercure Gold Coast Resort
Mercure Hotel Mercure Hotel

Mercure Gold Coast Resort

4.0/5 1,450 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and teamaking facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

  • 292 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Pay per view channel(s)
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 11,117 reviews

Our guest reviews for Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,450 reviews
Family - 13/02/2019 TripAdvisor review
« Mercure Gold Coast Resort »

Overall very good accomodation friendly helpful staff , only constructive criticism bathrooms ned exhaust fans and better shower screens. Enjoyed our stay and would return in the future as the location is close to family.

James Business - 08/02/2019 AccorHotels certified review
« Business Stay »

I was in the Gold Coast for work and stayed at the hotel for one week. Good overall experience, with members of staff from reception to housekeeping to restaurant providing excellent customer service. Rooms were a bit dated but clean and pleasant. The hotel caters well to a mixture of clientele, including tour groups and families on holidays. There is a golf course and ample free parking. I do recommend that you have a car if staying here as it is about 20 minutes drive to Surfers.

Brett J. Business - 08/02/2019 AccorHotels certified review
« Pleasant »

Very good rooms. Too far out from other activities though. Breakfast seemed dull

Anonymous Business - 07/02/2019 AccorHotels certified review
« Very attentive staff »

Great stay although short Staff were all fantastic Nothing was too much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill, Thank you for your review. We very much appreciate you taking the time to leave us such great feedback. We look forward to welcoming you back soon. Warm regards, Ben Carroll Assistant Manager

Susan Business - 07/02/2019 AccorHotels certified review
« comfortable »

Should not have booked in advance. Overpriced. our family booked rooms that week and got them for a fraction of the cost.

Lisa Couples - 06/02/2019 AccorHotels certified review
« Friendly staff, comfortable room »

Room was great. The staff were very accommodating to our dietary requirements. Overall we had a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

`Dear Lisa, Thank you for your review. We appreciate you taking the time to leave us some feedback from your recent stay with us. Great to see our team were able to look after you whilst you are here. We recognize some of our guests require dietary needs whilst dining at the hotel, So we make sure our guests are well looked after to meet their needs. Once again, Thank you for your review. We hope to welcome you back soon. Regards, Ben Carroll Assistant Manager

Kim Families - 06/02/2019 AccorHotels certified review
« Excellent service, and beautiful resort. Thank you :-) »

Staff are excellent. Rooms are lovely and clean. The grounds are stunning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, Thank you for your fantastic review. We really appreciate your kind words and look forward to welcoming you back for another great stay. Warm regards, Ben Carroll Assistant Manager

Amy Couples - 06/02/2019 AccorHotels certified review
« Pleasant and professional »

Everything was to standard and expected of a hotel. Clean, professional staff, good facilities, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, Thank you for your great review. We are pleased to see you had such a positive experience with us. We look forward to welcoming you back on a return stay. Warm regards, Ben Carroll Assistant Manager

Josh Couples - 06/02/2019 AccorHotels certified review
« Pleasant can clean »

Nice quiet stay with good facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josh, Thank you for your review. We appreciate you taking the time to leave us such great feedback. We look forward to welcoming you back soon. Warm regards, Ben Carroll Assistant Manager

Couples - 06/02/2019 TripAdvisor review
« OVERNIGHT BREAK »

Reception helpful, well appointed rooms, adequate breakfast, and free parking. Two very nice pool areas and free ice.. Upper levels have stairs , no lifts, so if you have mobility issues request ground floor room close to reception as some units are a bit of a walk. The best outlook is from the golf course views. This is a very peaceful resort well away from the bustle of the Gold Coast yet a short drive to everything.

John R. Couples - 05/02/2019 AccorHotels certified review
« OK »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to share your feedback. While I am pleased to see there were some elements of your stay that were positive, i do apologize about some of the house keeping issues you have raised. Our number 1 priority is to ensure our rooms are kept to the highest of quality, and i do believe we let you down in this instance. However, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I hope you are able to give us the opportunity to welcome you back, As i know if we had the chance on a return trip, our team would ensure a better experience. Once again, John. Thank you for your review. Sincerely, Ben Carroll Assistant Manager

Ross Couples - 05/02/2019 AccorHotels certified review
« Professional and personalised service. »

Good value along with excellent professional personalised service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross, Thank you for your review. We appreciate your kind words about the professionalism of our team. We do our very best to ensure our guests enjoy their stay, And try to make it a personal experience. Once again, Ross. Thank you for your review. We look forward to welcoming you back soon. Warm regards, Ben Carroll Assistant Manager

David M. Families - 05/02/2019 AccorHotels certified review
« Very comfortable »

One night ,very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ben Carroll Assistant Manager

Brian Business - 05/02/2019 AccorHotels certified review
« Friendly Welcoming Team »

Very enjoyable stay with friendly staff, lovely outlook onto the golf course and well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for your review. We very much appreciate you taking the time to leave us such great feedback. I will ensure to pass it on to our team. Once again, Brian. Thank you for your review. We hope to welcome you back soon. Warm regards, Ben Carroll Assistant Manager

Heidi Friends - 05/02/2019 AccorHotels certified review
« Away mini break »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi, Thank you for your review. We appreciate you taking the time to leave us such great feedback. We hope to welcome you back soon. Warm regards, Ben Carroll Assistant Manager

Anonymous Business - 05/02/2019 AccorHotels certified review
« This property needs an update. »

This property does not meet the standards I expect from a Mercure Resort Hotel. The staff, level of service, and quality of food/drink was good.

Shaira Families - 05/02/2019 AccorHotels certified review
« Bliss »

Hotel staff was very friendly

David M. Couples - 05/02/2019 AccorHotels certified review
« Amazing Resort Weekend »

First class resort pool amazing staff very friendly and attentive just an all allround relaxing environment never disappoints

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for your review. We appreciate you taking the time to leave us such fantastic feedback. Our team & I are so pleased you enjoyed yourself. We look forward to welcoming you back for another great stay. Warm regards, Ben Carroll Assistant Manager

Fiona Solo - 05/02/2019 AccorHotels certified review
« Great »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, Thank you for your great review. We hope to welcome you back for another fantastic stay. Warm regards, Ben Carroll Assistant Manager

Mrs S. R. Couples - 04/02/2019 AccorHotels certified review
« Great »

Hi, gave you a 9 would have given you a ten if housekeeping had done their job properly. We were not given any soap or bottled water when we arrived. On our way out that night we asked reception if they could provide us with more milk as we had used most of it, some soap and bottled water. All had arrived by the time we arrived back to our room. I also have a question for you, I am an Accor club member and am supposed to receive a 10% discount on my booking. I checked with a number of other sites and they were charging the same price as what I paid. Why does your website say you receive a 10% discount for members when you don't?

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