Mercure Gold Coast Resort 4 stars

TripAdvisor rating 4.0/5 1,485 reviews
Mercure Gold Coast Resort
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Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211
carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodations

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden view room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Garden view room with 2 queen beds

  • Max. number of persons: x4
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Pool view room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Pool view room with 2 queen beds

  • Max. number of persons: x4
  • Area: From 36
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Golf view room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: Golf view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Golf view room with 2 queen beds

  • Max. number of persons: x4
  • Area: From 36
  • Views: Golf view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Spa Room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: Patio, Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Spa Room with 2 queen bed

  • Max. number of persons: x4
  • Area: From 36
  • Views: Garden side, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: Golf view, Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room 2 Queen Beds

  • Max. number of persons: x4
  • Area: From 36
  • Views: Golf view, Garden side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE RESTAURANT

Type of cuisine: International

Open every day from 6:30am until late, The Restaurant serves an extensive a la carte menu highlighting the freshest local produce available.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more
Mercure Gold Coast Resort Meeting Room

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

11,872 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,485 reviews

A lovely retreat

Customer review rating 4.4/5

Rhiannon Couples - 16/05/2019 AccorHotels certified review

A relaxed and low key retreat. Beautiful gardens, friendly staff and a comfy bed. The room decor and bathroom are a bit dated but clean and neat.

It was nice and quiet

Customer review rating 4.4/5

Mr R. P. J. Business - 16/05/2019 AccorHotels certified review

Very short stay for work travel and i checked-in late so cannot comment much. It is a nice and quiet place with spacious room i was in.

Great Stay at Mercure Gold Coast Resort

TripAdvisor rating 4.0/5

accomodationreview Family - 16/05/2019 TripAdvisor review

Our favourite place to stay on Goldcoast for a quiet, peaceful stay, away from the traffic and bustle of main Goldcoast. Staying at Mercure overlooks the golf course, staff are welcoming, friendly and food is great and reasonably priced. Being an Accor member is an advantage too. While being an 'older' type Mercure, the rooms are roomy, have a balcony and clean. Be aware no lift to higher floors

Relaxing place

Customer review rating 4.4/5

Richard H. Solo - 15/05/2019 AccorHotels certified review

It was a good stay. Parking & access was easy. WiFi worked o.k.

Dear Richard, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ben Carroll Assistant Manager
Customer review rating 4.4/5

Jo Families - 15/05/2019 AccorHotels certified review

our stay was very pleasant, all staff friendly, helpful rooms clean, tho staff still came and changed towels [even tho we followed the procedure on pamphlet] great to have parking available, we missed the sign, thinking it would've been in the corner of the street, but finally found it after ringing thru and a very helpful staff member redirected us the right way,

Ok

Customer review rating 4.4/5

James Families - 15/05/2019 AccorHotels certified review

Pleasant

Welcoming

Customer review rating 4.4/5

Lauren Couples - 14/05/2019 AccorHotels certified review

The hotel staff were overly helpful and friendly. The hotel facilities are great and I would definitely stay again. However, the breakfast wasn't worth paying for in my opinion. Not a alot of variety and food didn't seem very fresh. Housekeeping staff were lovely as well.

Relaxing short stay.

Customer review rating 4.4/5

Kylie Families - 14/05/2019 AccorHotels certified review

Peaceful overnight stay. Close to Metricon Stadium. Rooms and facilities were in great condition and we had a lovely outlook to the river and golf course.

Dear Kylie, Thank you for your review. We very much appreciate you taking the time to leave us some feedback from your recent stay with us at Mercure Gold Coast Resort. I am certainly pleased that you had a positive experience with us during your stay. However, I do note your comments in regards to the directions you received on arrival from one of our staff members. This staff member is fairly new to our team, So this feedback is great in terms of their development on where they need improvement. However, I do apologize that it affected your overall positive experience. Once again, Thank you for your review. We hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

Excellent customer with easy check in and check out.

Customer review rating 4.4/5

Munna L. Families - 14/05/2019 AccorHotels certified review

We had a relaxing and comfortable stay. My husband and my young son enjoyed the pool and the space in our room. I had a cuppuccino from the bar and it milky and not up to cafe standard.

Dear Mun Na, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon! Sincerely, Ben Carroll Assistant Manager

The kids loved the bath and pool spa's

Customer review rating 4.4/5

R R. Families - 14/05/2019 AccorHotels certified review

Simple check in and out. The young girl (Tiaan?) during checking out even pronounced my name correctly, which is a very rare thing and very refreshing. Very friendly and welcoming front desk staff. The kids loved the heated pool spa and the spa bath in the room. They asked to stay at the hotel next time I visit. The only complaint I have is about the breakfast. The eggs and bacon were cold and to make matters worse the wait staff opened up every door to the outside area. I'm guessing it was around 10C which made the already cold food on my plate even colder and hard to enjoy. My second complaint about the breakfast is that my grandson spilled some of his scrambled eggs onto the floor as he was trying to put bread into the toaster. When I asked one of the wait staff, I didn't catch her name, for some napkins so I could clean it up, she took the napkins and started cleaning it up herself but was mumbling noticeably under her breath about it which upset my grandson. She was about 3 words away from getting a free ride in an ambulance. I'm quite confident that this is not the first or will it be the last time that you will get bad reviews about her. I just wish I could remember her name.

Great

Customer review rating 4.4/5

Anonymous Families - 14/05/2019 AccorHotels certified review

Easy from the start to the finish

Dear Gae, Thank you for your review. Great to see you had such an enjoyable experience with us at Mercure Gold Coast Resort. We hope to welcome you back soon. Warm regards, Ben Carroll Assistant Manager

Relaxing

Customer review rating 4.4/5

Mark M. Couples - 14/05/2019 AccorHotels certified review

From the moment we arrived everything worked. From check in to check out. Will definitely consider returning for a longer stay.

Dear Mark, Thank you for your great review. We very much appreciate the time you have taken to leave us such exceptional feedback. We look forward to welcoming you back for that longer stay! Warm regards, Ben Carroll Assistant Manager

Marvellous Mercure

Customer review rating 4.4/5

S. F. Families - 14/05/2019 AccorHotels certified review

I couldn’t recommend the Mercure more highly. Friendly staff and lovely surrounds. Fantastic breakfast.

Dear Janya, Thank you for your fantastic review. We very much appreciate you taking the time to leave us such fantastic feedback. Our team will find great encouragement from your meaningful feedback. Lets hope its not to long until we can welcome you back soon. Warm regards, Ben Carroll Assistant Manager

A very warm welcome right from the initial booking enquiry at reception to checking out...

Customer review rating 4.4/5

Mario J. B. (. Business - 14/05/2019 AccorHotels certified review

As always Mercure Gold Coast Resort Carrara delivered in all aspects.... Warm reception at check in right up to the check out... The rooms were very clean with gifts & hand written welcoming notes... The rooms were cleaned spotless everyday with fresh towels... The Restaurant dining at The Mercure from breakfast/lunch & dinner was always superb... The Bar at The Mercure was very welcoming.... The pool area was spotless with crystal clear waters & very welcoming... All the management & staff were all very professional & welcoming...

Dear Mario, Thank you for your outstanding feedback. Our team & I always enjoy welcoming you back. Lets hope its not to long until we welcome you back again. Warm regards, Ben Carroll Assistant Manager

Everything is good and satisfaction.

Customer review rating 4.4/5

C. Couples - 14/05/2019 AccorHotels certified review

All the services and facilities are good and as expected, the wash room just look a little bit aged.

Dear Kwong, Thank you for your great review. We hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

High standard Mercure

Customer review rating 4.4/5

David Families - 14/05/2019 AccorHotels certified review

Really lovely. Staff were attentive and helpful, golf course room was very nice and the common areas were furnished and styled in a way that gives the hotel a luxury feel. This is one of the best Mercures I have stayed at.

Dear David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ben Carroll Assistant Manager

Fantastic

Customer review rating 4.4/5

Allison A. Families - 14/05/2019 AccorHotels certified review

We enjoyed our stay at very short notice . Staff were fabulous hotel fabulous

Dear Allison, Thank you for your great review. Our team & i appreciate the kind words. We hope to welcome you back again soon. Regards, Ben Carroll Assistant Manager

Comfortable and courteous

Customer review rating 4.4/5

Sue Business - 14/05/2019 AccorHotels certified review

Stayed for a conference. Accommodation was pleasant and comfortable, as was the function room. Staff were helpful and friendly. Breakfast was great. Lunch options were a little lacklustre. For a work day, I'd like to eat cleanly and healthily. The only option that ticked those boxes was a chicken salad, which was certainly delicious, but tiny for my $18.50. I ordered a second one and was still a bit hungry after my $37 lunch. It would have been great to have had the option even of a side salad or a plate of vegetables. It was an unexpected bonus to have a hotel room with bathroom lights bright enough for makeup or shaving. Thank you! It seems obvious that this would be necessary in hotels where people gather for work functions or dress for dinner, but I've found it to be dismayingly rare. Mirror lights were great, and there was the option to have only dim downlights for those that like to lounge moodily in the bathtub.

clean room and warm water pool

Customer review rating 4.4/5

Unkown Families - 13/05/2019 AccorHotels certified review

Efficient and good service, we liked the warm water pool

Dear Shiva, Thank you for your review. We very much appreciate you taking the time to leave us such a positive review. We are incredibly pleased about the high lights of your stay that you have elaborated on from your experience. We hope to welcome you back soon! Kind regards, Ben Carroll Assistant Manager

I enjoyed every minute at Mercure and hated to leave.

Customer review rating 4.4/5

Summer Friends - 13/05/2019 AccorHotels certified review

I thoroughly enjoyed my stay. The staff was lovely; the pool/hot tub was beautiful; the scenery all around was breathtaking. I would highly recommend Mercure Gold Coast Resort to anyone looking for a peaceful place to temporarily escape from the stress of daily life.

Dear Summer, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon! Sincerely, Ben Carroll Assistant Manager
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