Hotel - Sofitel Wellington
Sofitel Hotel Sofitel Hotel

Sofitel Wellington Hotel

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4.5/5 287 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms at the newest boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,302 reviews

Our guest reviews for Sofitel Wellington

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 287 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Business - 17/06/2018
« Great thankyou »

As a frequent user of Sofitel in Australia, the hotel met a lot of my expectations perhaps with the omission of a club lounge. Thank you for the upgrade, it would have improved the experience to have been told I’d got a room upgrade on check in. It just adds to the privileged experience. You do wonder as you head to your room in the lift if you’ve got the upgrade or not. All staff were wonderful and very welcoming. It’s lovely to head to breakfast on day 3 and have your room number remembered by those greeting you.

AccorHotels certified review
Rose Business - 17/06/2018
« Wonderful. »

High standard.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs S., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Nicola O. Families - 17/06/2018

Anazing service lovely clean rioms

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs O., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Michelle Business - 17/06/2018
« It was divine from day one. »

I was in another world as soon as I entered my room and also the restaurant. Exactly what I needed whilst I was on a work trip working 7am-7pm. I was disappointed that housekeeping was different on a daily basis. The first day I came back and all my cosmetics and toothbrush was cleared away from the basin, my bed sheets weren't changed even though I didn't leave the card on the bed. Everything was perfect for housekeeping on my second night, third night they didn't leave me any bathroom essentials such as soap, shampoo etc....

AccorHotels certified review
Dave Business - 16/06/2018

Always a pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr G., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Anonymous Business - 16/06/2018
« Great service comfortable room »

Staff are friendlyhelpful and very efficient The information about the room was very accurate Food and beverage delicious

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr K., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a Magnifique Wednesday! Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Anonymous Business - 16/06/2018
« Great experience »

This was my first time staying at Sofitel Wellington. The staff were very friendly and helpful. I was given an upgrade and my room was lovely, with a view over the Bolton cemetery - serene. The bed was very comfortable; I didn't want to get up! Will stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs B., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a Magnifique Wednesday! Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Kelly Business - 16/06/2018
« Absolutely fantastic stay. Will never stay elsewhere in Wellington »

A wonderful stay. I was upgraded at arrival which was a wonderful surprise and from there the rest of the service only got better. Beautiful room, lovely amenities, great room service food, over and above service, etc. Highly recommend

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs A., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
N. S. Business - 15/06/2018
« Modern hotel with elegant design and outstanding service »

I travel often and have stayed in Sofitel properties from time to time, though never quite warmed up to them--that is, until my stay at your property. Even though I didn't get the automatic upgrade as I do at the properties I usually frequent, I loved your room and especially appreciated your courteous and helpful hotel staff. Room service meal options weren't plentiful, but what I ordered didn't disappoint. Thank you for the lovely stay. I will be sure to return on my future visits to Wellington.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr S., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Anonymous Couples - 15/06/2018
« Great »

Very impressed, the staff were very accommodating and curtious. The rooms were very clean and would not hesitate to recommend to all my family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr C., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a Magnifique Wednesday! Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Amber Business - 14/06/2018
« Nice rooms but not very helpful when Sofitel makes a mistake with the booking and the whole situation turns messy »

The rooms and the hotel was lovely. Drinks and restaurant great. We had an issue because we had booked 6 rooms but cancelled one room the day before. Three people checked in in the morning under the booking name and there was no issue. For some reason the name on the booking got changed so that when the last two arrived the reception staff couldn't find the booking. They managed to find one booking but the other one was named on the cancelled booking which was incorrect. This became quite messy and we stood around for half an hour while they tried to sort it out. They ended up suggesting just booking a room under a new booking but wanted us to pay more - the fault was not ours so we refused this. In the end the room was found but under the name of the person who was meant to have been cancelled. It took a long time and was just quite a messy and complicated process. We had places to go and felt that it all took too long and at the end of the day the fault was not from our end.

AccorHotels certified review
Jason G. Families - 14/06/2018
« Nice but your porter rode my rental car into the concrete wall at your entrence »

Enjoyable but disappointing.

AccorHotels certified review
Clyde A. P. Business - 14/06/2018
« Lovely, intimate hotel but understaffed. »

Front desk, bar and restaurant understaffed so long wait times for service, particularly when checking in and out. More soap in the bathroom please.

AccorHotels certified review
Jm Couples - 14/06/2018
« nice touches »

luxurious touches - especially complimentary desserts for wedding anniversary, very much appreciated. turndown service was nice. friendly service sorted out unfortunate misunderstanding with restaurant booking. Not as exquisite as Sofitel Auckland which is stunning right from the lobby. Advantage Plus card gives great value for money.

AccorHotels certified review
Anonymous Business - 14/06/2018
« Another Amazing Stay »

Excellent service, the best staff in the world, extremelly comfortable as usual! Always feels like home!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Luiz Otavio, Foi um prazer ter finalmente te conhecido pessoalmente! Muito obrigada por responder nosso questionario. Voce ja tem planos de voltar para Wellington? Me avise se precisar de qualquer ajuda, estou a disposicao. Mil desculpas pelo meu portugues, faz muito tempo que nao pratico! Desejando uma excelente tarde, Um abraco, Camilla Tomazini Guest Experience Manager Sofitel Wellington

TripAdvisor review
Couples - 14/06/2018
« Very comfortable stay »

A very comfortable stay! The staff was very professional, friendly and attentive throughout. Excellent food in the restaurant! The rooms are the quietest in NZ, one hears absolutely nothing, which guarantees a good nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'alex135792468' Thank you for taking the time to share your comments on TripAdvisor and your kind words. I am very proud of my professional, friendly and attentive team and am pleased they made your stay enjoyable. Our rooms are very quiet and do deliver a perfect atmosphere for a good sleep which is valued greatly by many of our guests. We do hope you visit us again in the near future. Kind regards Melissa Shaw General Manager Sofitel Wellington

AccorHotels certified review
C T. Couples - 13/06/2018
« Most enjoyable, friendly and comfortable stay we have had anywhere for a long time in all Hotels. »

We enjoyed all at the Sofitel Wellington. The staff were all so friendly and inviting and nothing was too much trouble. The food was fantastic , we ate there at Lunch, Dinner and Breakfast,which we do not do at all the Hotels we stay in. The Room was very comfortable and lovely. The Hotel is situated in a great area for walking to the shops, Govt. Buildings etc. Will definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Timmers, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a Magnifique Wednesday! Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Ruth Business - 13/06/2018
« Lovely stay in beautiful hotel. »

Staff were very helpful. Rooms were lovely. Jacinta was great with organisation and assisting with a problem with my room. The food from the restaurant was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs Lewis, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Shawn D. Solo - 13/06/2018
« Far exceed expectations .. »

Far exceed expectations .. being a staff member on a staff rate I don't expect much but I actually was treated and felt like a platinum guest ... The welcome was warm and friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Dear Shawn, It was a pleasure to meet you during your check in and thank you very much for taking the time to complete our survey. For us it is always a pleasure to host our dear colleagues from AccorHotels and I am delighted that you had a great experience with us. Please let me know in case there is anything I may assist you with. Wishing you a Magnifique afternoon! Kind Regards, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Debra Business - 13/06/2018
« I cancelled my booking 2 weeks ago and I think you think that I stayed. I did not. »

When I rang to cancel my booking i was very well looked after by someone named Marie. She rebooked my daughter as my booking was not refundable. Unfortunately my daughter could not stay either. Everyone was so kind. I know that my booking was cancelled a second time because I received confirmation of the cancellation. It is dissappointing to see this survey when you think I stayed. You may have to review your booking systems.

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