Hotel - Sofitel Wellington
Sofitel Hotel Sofitel Hotel

Sofitel Wellington Hotel

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4.5/5 264 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms at the newest boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,947 reviews

Our guest reviews for Sofitel Wellington

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 264 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Michele Couples - 20/04/2018
« A Truly Delightful Experience »

We had a wonderful experience at the Sofitel Wellington. Our room and bathroom were beautiful. The restaurant was superb, and the service your staff provided was excellent. The perfection of the breakfasts and dinner that your chefs prepared was a pleasure to experience. My husband said that he had never seen a chef prepare breakfast with such care and pride. Your concierge was incredibly helpful when we had a driver who did not show up, and the clerks at reception had great restaurant suggestions.

AccorHotels certified review
Anne R. Business - 19/04/2018
« Very helpful for guest on crutches »

I had recently broken my leg, and was non-weight bearing on crutches. I requested an accessible room, which was very well appointed, with wet area shower, fixed seat and sturdy rails. I did have some practical difficulties, eg couldn't fill the kettle for a cup of tea, couldn't use the night-time tray which had been placed on the bed, with chamomile tea, no water in kettle, room service tray placed on bed- I had to ask staff member to place on the table. People who are using 2 crutches cannot use their hands to carry anything, and struggle with making cups of tea etc. I have used a small trolley at home- it would be very useful to have one of those in your accessible room.

AccorHotels certified review
Joey Business - 19/04/2018
« Outstanding hotel in great location »

Effortless check in and checkout. The hotel has great interiors and the service was as expected f I’m the Sofitel brand.

AccorHotels certified review
Van S. Couples - 19/04/2018
« jusr great »

everything was very good but when we wanted to pay with accor points the lichts went out and it was not possible although we ask at arrival, so that needs to be sorted

AccorHotels certified review
M. Couples - 18/04/2018
« Good stay, a bit of a dark room »

The experience was good and overall service was good as well. There were a few points that could be improved, e.g. calling the reception to ask that our car is brought out from the parking lot only to come downstairs and realize they hadn't passed it on at all and we should have addressed the concierge directly. The room itself was also great, however we were given a room on one of the lower floors and I didn't really expect that 'city view' would mean view through the windows of the building opposite us, which was a bit disappointing for the standard of this hotel chain.

AccorHotels certified review
Cb Solo - 18/04/2018
« Very pleasant a gem in Wellington I look forward to returning »

Nice setting, lovely rooms and views from the higher floor. Very quiet and the bed was lovely. I had room service risotto which was lovely. Breakfast on both days relaxing and enjoyable. I normally stay down near the waterfront but after finding the Sofitel I know where I will be staying next visit

AccorHotels certified review
Rebecca M. Couples - 18/04/2018

From the moment we arrived we could not fault the wonderful staff, both helpful and gracious. The room was beautiful.

AccorHotels certified review
Jacek Couples - 18/04/2018
« Front desk staff disappointing. Restaurant amazing. »

It was a stay arranged at the last moment. I messaged a hotel after making the booking, providing some specification. It looks that someone looked at it partially, as my dinner booking was processed, but nothing else. When I arrived to the hotel around 90 minutes after making the reservation, I was very disappointed with the lack of professionalism of the check-in agent. She was confused, slow, not particularly friendly, however she wasn't rude. She said that she could upgrade me from the superior queen bed room to superior king room. Meanwhile, I saw dozens of each category rooms available. I said, that it was hardly an upgrade and in general all of the rooms are more less the same anyway. I said that I usually stay at luxury room. She asked me whether I prefer low or high floor. I said high floor. In general I wasn't impressed by her following learned by heart script, as there is no need to mention that I was upgraded to the luxury room, after confirming that 15 seconds earlier. She said that there is no breakfast included in my room. I mentioned to her that Platinum members have now breakfast complimentary - she got very confused. I left my bags in the room and I went to the restaurant. In restaurant, as always, I felt expected, respected and appreciated. The top-notch service and food selection. I wish people from the restaurant have replaced front office staff. The highest Sofitel standard in the restaurant and it is delivered by EVERY member of the staff. When I got back to the room, a welcome gift was waiting, however without a note. One piece of chocolate and one camomile tea bag was on the bed. The room was ok. Check-out was good. No problems there.

AccorHotels certified review
Anonymous Friends - 18/04/2018
« Relaxing »

The cocktails and food were delicious. The room was comfortable

AccorHotels certified review
David Couples - 17/04/2018
« Amazing Staff »

The staff at the Wellington Sofitel went out of their way to make sure that my wife and I enjoyed every moment of our stay. Thank you very much!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr M., Thank you very much for taking the time to complete our Survey, it is always a pleasure to host our Accor Plus Members! We highly appreciate your lovely comments and I am delighted to hear that our staff did everything possible to ensure a memorable stay for you and your wife. I remain at your complete disposal should your future travel plans brings you back to Wellington. Wishing you a Magnifique Wednesday! Kind Regards, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Gary A. Couples - 17/04/2018
« very friendly staff and well presented rooms »

olivia in reservations was awesome to deal with, reception staff were fantastic, room was nice and welcome gift a nice surprise, bed turn down whilst at dinner was a nice touch too

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr A., Thank you very much for taking the time to complete our Survey in regards to your recent stay with us at Sofitel Wellington. It is always a pleasure for us to host our valued Accor Plus members! We highly appreciate your positive comments and please rest assured they will be shared with our whole team, specially with Olivia whom you have kindly mentioned. We hope to have the chance to welcome you again soon and for that, I remain at your complete disposal. Wishing you a Magnifique Wednesday! Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Silong L. Families - 17/04/2018
« Bad experience, bad service »

My name is Silong (Le Club Classic 30…7071). I stayed at Sofitel Wellington from date 13/04/2018 to 15/04/2018. While the plus points for us were clean rooms & location of the hotel, some negative points to note which made our experience an unfortunate one: the receptionist was not very friendly during check in, and staffs in the lobby didn't take initiative to help us at all and ignore your appearance (which is no attention of our arrival), primarily due to the absolute incompetency of the hotel staff and management. Would I stay here again? Probably not. And ultimately, I was very disappointed. I expect more from one of Accor’s top brands!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr L., Thank you very much for taking the time to complete our Survey and I am really sorry that your experience did not meet your expectations. I would be delighted to have the opportunity to talk to you over the phone to get more details in regards to your stay and to implement the correspondent measures immediately. Kindly advise what would be the best time and number to contact you directly. Mr L., I remain at your complete disposal and wish you a pleasant afternoon. Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Gordon G. Business - 17/04/2018
« very comfortable with good service »

Staff customer service was excellent from arrival to restaurant/bar. Facilities of high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr G., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Anonymous Couples - 16/04/2018
« Excellent service and room »

Very good, enjoyed it all. Excellent staff and the little touches were appreciated. One small suggestion is to improve the coffee served in the bar.

AccorHotels certified review
Anonymous Business - 16/04/2018
« True Sofitel quality and style »

The hotel ambience, bed comfort and linen was 5 star.

AccorHotels certified review
Rachael Solo - 16/04/2018
« Great break »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs D., Thank you very much for taking the time to complete our Survey and for choosing Sofitel Wellington for a weekend break. We are delighted to hear that you had a great experience with us. In regards to your comments about our bathroom amenities, we highly appreciate your feedback and I would like to take the opportunity to share with you that all shampoos, conditioners and shower gels that are removed from guestrooms are donated to charity institutions after a hygiene inspection to assure they are still in good conditions. Mrs D., I would be delighted to have the opportunity to host you again in the future and for that, I remain at your complete disposal. Wishing you a Magnifique Wednesday! Sincerely, Camilla Tomazini Guest Experience Manager Sofitel Wellington

AccorHotels certified review
Perry Business - 16/04/2018
« Trip to Wellington »

Great, like the Sofitel, my only criticism is attention to detail during Breakfast with requested instructions from my wife to staff, otherwise great stay great staff

AccorHotels certified review
Sharon Couples - 16/04/2018
« Lovely weekend away »

Another lovely long weekend at the Sofitel, only spoilt by the fact that the bar staff failed to control rowdy guests in the bar. These guest had obvious had a few to drink and were swearing and singing with no regards to in house guest, the bar staff and reception failed to aske them to lower their voices or leave the premises. This spoilt the relaxing end to our lovely evening.

AccorHotels certified review
Mark Couples - 15/04/2018
« Outstanding service »

I didn't want to leave. Ever. The attention to detail was outstanding along with the service. Between getting out of my car to getting back in my car I felt like I was A VIP (I'm not). Standards across the board are just excellent. Well appointed room with unexpected turn down service.

AccorHotels certified review
David H. Business - 15/04/2018
« Nice hotel »

Nice modern hotel with friendly staff and good location. Nice views from garden rooms of suburban Wellington.

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