Hotel - Sofitel Wellington (Opening October 2017)
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Sofitel Hotel

Sofitel Wellington (Opening October 2017) Hotel

11 Bolton Street 
6011  WELLINGTON
NEW ZEALAND

162 reviews
TripAdvisor Rating Based on 162 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms at the newest boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 680 reviews

Our guest reviews for Sofitel Wellington (Opening October 2017)

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 162 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 12/12/2016

It started off so well but unfortunately our experience was cut short due to the fire. This was all handled very well and communicated to us in a timely manner but we ended up staying at the Ibis - all though it was satisfactory - we really wanted to stay in a beautiful hotel.

AccorHotels certified review
Anonymous Friends - 11/12/2016

Very disappointed with yet again huge disruption to our stay with Sofitel. We checked in and the hotel was amazing, very excited about the weekend. Unfortunately come 9pm we were evacuated due to the fire in the restaurant. The whole situation was dealt with very well and I know it was out of your control - however last time we stared at Sofitel was during the cyclone in Fiji in April. I am an Accor member and am just about ready to cancel the membership, both situations were dealt with the best they could be, in Fiji all services were put on hold, and in Wellington it was a huge disruption to our weekend. All our clothes stunk of smoke and some have had to be sent to our dry cleaner to clean properly. We are self employed with a young family, we had been looking forward to our weekend in Wellington to meet up with my brother and sister who flew in from Melbourne - we booked Sofitel for the reason as we wanted to feel spoilt and have a luxurious weekend - however we were shunted around and ended up at the Rydges which is a very average property.

AccorHotels certified review
Anonymous Couples - 11/12/2016

We never had the chance to stay. Checked in. got changed and left 45min later never to return. Still haven't been refunded the $200 deposit for the room which we were advised would be done straight away. Had to chase for updates on multiple occasions on room status. Ended up at inferior hotel and didn't get another option to move to a comparable hotel. Got charged for staying at a hotel we didn't want to stay at. First weekend away for wife an I which was basically ruined. We accept that it was an exceptional circumstance with a fire but that's why you have Health and Safety procedures in place including evacuation processes. You also have insurance for these incidents so why are we footing the bill for loss of enjoyment. Why did no one contact us to let us know the incident occurred rather than arriving back at 01:00 to then be moved to another hotel with none of our possessions when we could have gone straight to the Novatel. Mixed and poor communication was terrible. Really really poor experience and we have major concerns around the procedures surrounding emergencies especially when they should be very robust given the earthquake only being a week earlier. You have lost our confidence and don't feel safe in your hotels.

AccorHotels certified review
Anonymous Couples - 09/12/2016

All was perfect till the fire alarm went off and we had to evacuate the building., due to a fire in the kitchen. Staff were great.

AccorHotels certified review
Anonymous Families - 07/12/2016

Only positive comments to make. The staff were very professional and friendly. Beautifully appointed hotel, well designed with a warmth.

AccorHotels certified review
Anonymous Business - 07/12/2016

Nice - staff are excellent Small request - gym would benefit from a selection of heavier kettle bells - 16, 20 and 24kg would be much appreciated additions to the current set that maxes out at 12kg In addition, access to a local swimming pool would also be much appreciated - even if it were just the same one up The Terrace that the Novotel provides guest access to

AccorHotels certified review
Anonymous Couples - 06/12/2016

Unfortunately we were unable to stay at the Sofitel as the fire in the kitchen prevented us doing so.

AccorHotels certified review
Anonymous Business - 06/12/2016

The few short hours I was there was wonderful but then sadly interrupted by the fire. I thought the way the staff dealt with it all was exemplary and I was disappointed not to be able to enjoy the Sofitel experience as I have before in Budapest ! I would love to come back and visit soon. many thanks

AccorHotels certified review
Anonymous Couples - 06/12/2016

Lovely service, beautiful room, very comfortable bed!

AccorHotels certified review
Anonymous Couples - 05/12/2016

Evacuated after a fire in the kitchen, eventually being shunted down the road to the Novotel. Had prepaid for accommodation and was told someone from reservations would contact us but never happened. Stay at Novotel was very uninspiring and basically completely ruined what was supposed to be a bit of a treat weekend away for my wife and I.

AccorHotels certified review
Anonymous Couples - 05/12/2016

really looking forward to staying at the hotel, particularly as it is fairly new. Gabriela checked us in and was absolutely fantastic when I asked for a larger room. We went down to dinner and we're just about to leave after enjoying a delicious dinner when the fire alarm went off. Cut a long story short, all guests were evacuated and relocated to alternative hotels. We were accommodated across the road at the Bolton Hotel and stayed for the two nights originally booked at the Sofitel. The Sofitel GM was EXCEPTIONAL and managed the disaster professionally and succinctly.

AccorHotels certified review
Anonymous Couples - 05/12/2016

Great stay, pleasant staff, excellent breakfast and dinner , recommend Only negative was no lighting over mini bar / coffee making area

AccorHotels certified review
Anonymous Couples - 05/12/2016

Unfortunately we had just eaten and showered when Fire broke out at the jardin restaurant. We were looking forward to staying at the Sofitel but was not to ne

AccorHotels certified review
Anonymous Families - 05/12/2016

We were booked in for friday and Saturday just gone (2/3 Dec). unfortunately a fire broke out next door. it was such a shame that we did not get to stay for the two nights, however, the staff were fantastic and supportive. We did stay in 3 Hotels in a 24 hour period and treated with 5 star service all the way, a little hectic for my 80 year old mother, but a weekend she won't forget.

AccorHotels certified review
Anonymous Couples - 05/12/2016

we had checked in and everything was absolutely superb , later that night the kitchen had a fire but everything was handled very professionally and all staff showed caring

AccorHotels certified review
Anonymous Couples - 04/12/2016

It would have been a 10 if we had been able to sleep in our bed but due to a very unfortunate fire we couldn't get into the hotel so had only the clothes we were wearing. Staff were great though and we are due to stay again in a couple of weeks.

AccorHotels certified review
Anonymous Couples - 04/12/2016

A total pleasure to be guest at Sofitel Wellington from the moment you walk through the doors, "service" is exemplary! Amazing presentation of the hotel with the beautiful waterfall artwork as you enter the forecourt by transport. Restful ambience with staff who unobtrusively offer assistance in a courteous and very caring manner. Our initial welcome from the Reception Staff and the Guest Service Manager was the beginning of an outstanding stay in the hotel. High standard set on arrival was highly consistent throughout our stay. The housekeeping staff are to be highly commended on their high standard and the pleasant way they help and assist guests. Loved the chocolates at night. Absolutely fantastic bed, so comfortable! The floral display in the reception area was amazing.....keep using the florist as the artistic display was so impressive! Breakfast in the restaurant was delicious...best omelette ever and great service with superb coffee. This was our first visit to Wellington Sofitel and we are very impressed. Congratulations to all staff on their exceptional high standard. Would we return...DEFINITELY!

AccorHotels certified review
Anonymous Families - 04/12/2016

We were well looked after by all the staff and we will come back.

AccorHotels certified review
Anonymous Couples - 04/12/2016

Due to the fire, we didn't spend the night but were reassigned to alternate hotels. However our room was lovely and the staff could not have been more helpful given the unusual circumstances

AccorHotels certified review
Anonymous Business - 04/12/2016

Relocated in middle of night Chaotic and difficult process Novotel staff unhelpful

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