Hotel - ibis Santos Valongo
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santos Valongo Hotel

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4.0/5 191 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in from 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 240 rooms
  • 100% non-smoking hotel
  • 16 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 3,244 reviews

Our guest reviews for ibis Santos Valongo

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 191 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 15/05/2018
« TRANQUILA »

AGRADAVEL

AccorHotels certified review
Gbey Solo - 10/04/2018
« Good location and amenities for the price, but became to keep valuable in the safe »

Most staff were very friendly and helpful, although there were only a few they spoke English. They tried to be as helpful as possible and were patient with my little knowledge of Portuguese. However, the safe in my room was not working on the first night and when I accidentally left my wallet in the room a significant amount of money was taken from it by who I am presuming was the person who cleaned my room. I was not compensated in any way and the managers seemed not to believe me.

AccorHotels certified review
Carlos Business - 30/03/2018
« Excelente »

Legal

AccorHotels certified review
Rogerio &. C. Couples - 20/03/2018
« a good deal that can be improved »

good wi fi and shower. Comfy bed but the tv location was way too low considering the bed height. parking for guests should be free or breakfast complimentary. The a/c in room 1910 didn't seem to work properly.

AccorHotels certified review
Anders Solo - 16/03/2018
« Catching a cruise from Santos »

The hotel has a very good location if you arrive by bus and then later has to catch a cruise also close to the historic part of the city The rooms are as always on IBIS very practial and functional and the price is right

AccorHotels certified review
Samara G. Business - 09/03/2018
« It´s need a little bit more of empathy. »

I stayed at the hotel in the rain epoch and in one of the days (Wednesday) I did 3 hours to make 3 kms with my car because the city was indeed submerged.....I thought that the hotel can put some water or something like that as a reward to reach the place.... but no. The buffet at the night and the breakfast are poor in comparative of the price.

TripAdvisor review
Business - 21/02/2018
« Very good »

Good room. Good building. Good services. Good breakfast. Fast check-in. Fast check-out. Good bar. Good restaurant. The area is not very safe, but the staff are very helpful. Beauftiful view of the Port of Santos.

TripAdvisor review
Business - 13/02/2018
« Good location »

Very nice place and new . Near from Santos Seaport . The location is very strategic and easy to have a good acces to downtown. Room and staff support was good . I recommend this place . Best regards ! !

TripAdvisor review
Business - 03/02/2018
« Improvements »

It needs to improve itens, for exemple: a) payment only at checkout; b) more varied menu (lunch and dinner) c) quality of TV signal; d) better prepared attendants. e) include itens in the minibar and at the room

AccorHotels certified review
Anonymous Couples - 15/01/2018

Check out totalmente desorganizado

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sra. Denise, Agradecemos ter-nos dedicado o seu tempo para nos escrever sobre sua estada no ibis Santos Valongo. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, queira aceitar as nossas sinceras desculpas. Desejamos sempre prestar a melhor qualidade de serviço em suas estadas , consequentemente , a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade do check out. Realmente, em alguns momentos temos um fluxo muito alto de hóspedes. Estamos analisando uma maneira de organiza-lo melhor, para que possamos melhor atende-la. Caso tenha mais alguma observação que queira nos comunicar, não hesite em nos contatar. Sua opinião é muito importante para nós. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Atenciosamente EQUIPE IBIS SANTOS VALONGO Email: h9… Fone: (1…

AccorHotels certified review
Leo C. Couples - 09/01/2018
« Shame on you »

Simply the hotel reception gave me a key of a occupied room, and I´ve just opened the door to meet an estrange couple in their intimacy.

AccorHotels certified review
Anonymous Couples - 24/12/2017
« Good »

Was a good experience.

TripAdvisor review
Family - 20/12/2017
« Will never come back »

I am a regular IBIS user however this time I had a really terrible experience. I reserved 3 rooms. All rooms had dirty carpets when I arrived. I asked to change and later we realized that our new rooms were given to other guests. People already came in late during our stay. I m sorry to say that, but this IBIS VALONGO is just a nightmare.

TripAdvisor review
RAPissarra Solo travel - 29/11/2017
« Maintenance issues but still very reliable! »

Shower either got too hot or too cold, so that I had to turn on and off the tap along the bathroom but despite this everything else was quite nice. Ibis Santos Valongo is still a good option to Santos, and nearest cities, since it is near the historical district and museums of Santos (It neighbours the Museum of Sacred Art), and it is quite near the exit road in case you want to visit the cities around!

AccorHotels certified review
Karin M. Couples - 06/11/2017
« very good »

It was good, clean and quiet bedroom, nice employees, fast internet connection... this unit unfortunately is a bit far from the beaches (Valongo/santos) and the breakfast price is a bit expensive as well.

AccorHotels certified review
Debora Business - 03/11/2017
« Great place to stay! »

I would definitely come back! Fair price, great location and delicious breakfast! Keep up the good work!

AccorHotels certified review
Luiz P. Business - 02/11/2017
« Satisfied »

Nice stay

AccorHotels certified review
Anonymous Couples - 31/10/2017
« Fair and Okay »

It was a nice stay. Fair price, nice place, great view. Really good people treatment. The blackout contains are not blackout because it does not close properly and its annoying. Cleaning is not the best, but okay. I misses face and hand towel - at least one.

AccorHotels certified review
Edson R. Business - 21/10/2017
« ESTADIA COM QUALIDADE »

Hospedo-me no Ibis Valongo regularmente.

AccorHotels certified review
Ana Couples - 16/10/2017
« great hotel, but we felt uncomfortable due to front desk behaviour »

The room and breakfast were great, no trouble with that. But I went to the hotel with my girlfriend and the front desk guy was just shocked that we were a gay couple. We are in 2017 and still have to explain that, yes, it's two girls and one double bed while facing a shocked face. This on the least really really uncomfortable,

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