Mercure Jakarta Pantai Indah Kapuk 4 stars

TripAdvisor rating 4.5/5 357 reviews
Mercure Jakarta Pantai Indah Kapuk
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Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Services for children
  • Air conditioned
  • SOEKARNO HATTA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :   SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Our accommodations

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 24
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 50
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Bathroom products

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Photo non contractuelle / Strictly non binding

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,749 reviews

tripadvisor

TripAdvisor Rating 4.5/5

357 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Clean and comfy. A little hickup on the water pressure

Customer review rating 4.4/5

Fendy Business - 08/09/2019 AccorHotels review

Clean and comfy as usual. Staffs are very friendly and helpful. Maybe there was some issue with the water pump, water pressure was very low.

good hotel

Customer review rating 4.4/5

Raymond C. Business - 06/09/2019 AccorHotels review

room is smaller than expectation. Hot water was not hot enough for me to shower

Dear Mr. Wai c., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Your feedback regarding the hot water in the room is sincerely appreciated and has been rectified accordingly. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager
Customer review rating 4.4/5

Adinda Business - 06/09/2019 AccorHotels review

Good services

Dear Ms. Adinda S., Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had a pleasant stay and very pleased with the helpful and warm services extended by our associates. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Outstanding

Customer review rating 4.4/5

Edward Couples - 05/09/2019 AccorHotels review

I have no compliant, everything was outstanding. The airline changed my flight buy a day, despite having a non refundable booking the management made a exception and refunded me as it was out of my control. The level of service was outstanding

Dear Mr. Edward S., Thank you for your loyalty as our Le Club Accorhotels Gold member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk.. We sincerely appreciate your feedback and kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. We are super thrilled to learn about your experience and would love to invite you to share your experience on our trip advisor page by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback and loyalty, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Great!

Customer review rating 4.4/5

Indah Business - 04/09/2019 AccorHotels review

Love the warm welcome from all the staffs

Dear Ms. Indah M., Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had a great stay and very pleased with the warm welcome and services extended by our associates. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Additionally, we invite you to share your experience on our trip advisor page by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Business trip

Customer review rating 4.4/5

Anonymous Business - 04/09/2019 AccorHotels review

The room was clean and spaceous. A good table for working and comfortable bed. The personel was very service minded and I would like to give a special thanks to Ninik that prepared a wedang uwuh (herbal drink) when she heard that I liked this.

Dear Mr/Ms. Jamilla N., Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had an amazing stay and were very pleased with the helpful and warm services extended by our associates, especially Ms. Ninik of the front desk. We appreciate your feedback regarding the european breakfast, and pleased to inform you that we do serve cereals and yogurts with various flavors at our breakfast. We are super excited to read about your feedback and would love to invite you to share them on our trip advisor page by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Good location and friendly staffs

Customer review rating 4.4/5

Pj L. Business - 03/09/2019 AccorHotels review

Good location and attached to the mall. Gaby and Sanora are super nice and friendly

Dear Mr. Pei Je L., Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had an pleasant stay and very pleased with the helpful and warm services extended by our associates, especially Gabby and Sandra. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. To share your experience with other guests, we invite you to share them on trip advisor by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manage

Great!

Customer review rating 4.4/5

Taofik Business - 02/09/2019 AccorHotels review

Mr.Fajar as manager on duty is kind and helpful, couple days before my stays, Mr.Fajar already text me and asked me if there anything that i need for my upcoming stay, and on the day on my arrival he text me that my room already been prepared, the security and the receptionist were all kind, i just want to say thank you and keep up the good work!

Dear Mr. Taofik S., Thank you for your loyalty as our Le Club Accorhotels Gold member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk.. We are very thrilled to learn that you had a great stay and very pleased with the warm welcome and services extended by all of our associates, especially our Duty Manager Mr, Fajar. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Additionally, we invite you to share your experience on our trip advisor page by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback and loyalty, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

friendly staffs

Customer review rating 4.4/5

Lilyana S. Families - 02/09/2019 AccorHotels review

everything on this hotel is good except we only get 2 welcome drinks for 2 rooms (4 pax) small thing maybe but disappointed me

Dear Ms. Lilyana s., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that you had a pleasant stay and appreciated the friendly service encounter with our associates. We sincerely appreciate your feedback regarding the welcome drinks as part of the member's benefit, however please be advised that this was done so in line with the Le Club Accorhotels guide line. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

New decent convenient hotel but small and a bit pricey

Customer review rating 4.4/5

By P. Business - 31/08/2019 AccorHotels review

The PIK mall is nearby and the general facility, breakfast, service was good. However the room was a bit small compared to other similarly priced hotels.

Dear Mr. Byungyoun P., Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had an pleasant stay and pleased with the location, general facility, breakfast, and services extended by our associates. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we do look forward to welcoming you back real soon! Sincerely, Dosen SINAGA Executive Assistant Manager

Short stay nearby Jakarta Airport

Customer review rating 4.4/5

Hector P. Business - 31/08/2019 AccorHotels review

Excellent service level, quite new hotel with facilities in perfect condition.

Dear Mr. Hector P., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very thrilled to learn that you had an amazing stay and very pleased with the helpful and warm services extended by our associates. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. To share your experience with other guests, we invite you to share them on trip advisor by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Shower in the room need to be improved

Customer review rating 4.4/5

V. Business - 30/08/2019 AccorHotels review

There is a gap between the shower glass door and the floor which makes the water flow through the entire bathroom and make it wet. Need to be improved

Dear Mr. V., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. We sincerely appreciate your feedback regarding the need for improvement on the water flow from the shower glass door which has been rectified accordingly. It was certainly a great pleasure for us to be at your service and we hope we will have the pleasure to better serving you in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager

Great hotel for a great value!

Customer review rating 4.4/5

H.joe Business - 27/08/2019 AccorHotels review

Great hotel, good location although a little far from the city. Good spread for breakfast, friendly receptionists! New hotel with a fresh and stylish interior. Loved my stay although it was for business!

Dear Ms. Humairah J., Thank you for your lovely feedback regarding your recent stay with us. It is always a pleasure to receive excellent feedback and knowing that you had a fantastic experience with us. To share your experience with other guests, we invite you to share them on trip advisor by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, we do look forward to welcoming you back real soon! Sincerely, Dosen SINAGA Executive Assistant Manager

A comfortable stay and a welcoming staff

Customer review rating 4.4/5

Dhani Couples - 26/08/2019 AccorHotels review

The interaction with staff is more than top notch. Made the whole stay feels good.

Dear Mr. Sukamdhani K., Thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn you had a comfortable stay and felt welcome during your stay. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

I was satisfied with the stay and staff.

Customer review rating 4.4/5

Nirmit Business - 26/08/2019 AccorHotels review

Location good. Food decent (i am not so used to asian food hence else it was ok) Staff - extremely helpful.

Dear Mr. Nirmit K., Thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk.. We are very excited to learn that you had a pleasant stay and appreciated the helpful and warm services extended by our associates. We sincerely appreciate your kind words and gladly to share them with the rest of the team as a great to motivation to keep up the good works. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

nice hotel

Customer review rating 4.4/5

Ivy Business - 26/08/2019 AccorHotels review

It’s a nice hotel with clean rooms and warm service in a convenient location. I’m willing to choose the hotel again in the future.

Dear Ms. Yu C., Thank you for your lovely feedback regarding your recent stay with us. It is always a pleasure to receive excellent feedback and knowing that you had a fantastic experience with us. To share your experience with other guests, we invite you to share them on trip advisor by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, we do look forward to welcoming you back real soon! Sincerely, Dosen SINAGA Executive Assistant Manager

Very responsive

Customer review rating 4.4/5

Lionel Business - 25/08/2019 AccorHotels review

Enjoyed the stay as felt at home

Dear Mr. Tian S., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn that you had pleasant stay with us and felt like at home. It is very encouraging for us to learn about your feedback as it is what we strive for everyday. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Friendly staff, nice ambient, close to mall

Customer review rating 4.4/5

Erica L. Business - 22/08/2019 AccorHotels review

Friendly staff, nice ambient, close to mall

Dear Ms. Erica L., We thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn that you had a pleasant stay and appreciated our friendly associates, the ambiance, and the location of our hotel. We sincerely appreciate your kind words and are glad to share them with the rest of the team. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

A Perfect Staycation

Customer review rating 4.4/5

Susan H. Families - 21/08/2019 AccorHotels review

We love the room (suite), so comfy yet spacey, for us who brought 2 children. We appreciate the compliment mini bar, perhaps it was our first time enjoying free mini bar. The pool was nice too. Our suggestion is not much, perhaps you can add some more toys in kids room, or create some kids activities on weekend.

Dear Ms. Susan H., We thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn that you had a perfect staycation and enjoyed the suite room and the free minibar. We sincerely appreciate your kind words and are glad to share them with the rest of the team. Your suggestion regarding the kid's toys and activities is sincerely appreciated and will be taken as consideration for our improvement. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

satisfied

Customer review rating 4.4/5

C. Families - 21/08/2019 AccorHotels review

The officers at front desk were very helpfull. And we were satisfied with the service at Nusantara restaurant (especially Mr. Ega) since we held a birthday party there.

Dear Ms. C., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that you had a pleasant stay and appreciated the helpful and warm services extended by our associates at the front desks and especially Mr. Ega of Nusantara restaurant. We sincerely appreciate your kind words and gladly pass them on to the rest of our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager
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