Mercure Jakarta Pantai Indah Kapuk 4 stars

TripAdvisor rating 4.5/5 343 reviews
Mercure Jakarta Pantai Indah Kapuk
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Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Services for children
  • Air conditioned
  • SOEKARNO HATTA AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :   SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Our accommodations

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 24
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 50
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Photo non contractuelle / Strictly non binding

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,697 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

343 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was good, the staff was really friendly and everything was super clean.

Customer review rating 4.4/5

Johanes Couples - 14/08/2019 AccorHotels review

Breakfast also really good

Dear Mr. Johanes C., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that you had a pleasant stay and appreciated the services extended by our associates and valued our breakfast offers. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Quality hotel but can improve

Customer review rating 4.4/5

Hemant K. R. R. Families - 14/08/2019 AccorHotels review

It was very good . Only setback was, the bad smell every time we use the shower. Plumbing need improvement .

Dear Mr. Hemant K., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. Your feedback regarding the plumbing is sincerely regretted and has been shared and rectified by our engineering department. We regret that your experience was less pleasant however please be assured that we value your feedback for our improvement. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Good location, close to pik avenurpe

Customer review rating 4.4/5

Flora Families - 13/08/2019 AccorHotels review

Hotel persis di lokasi pik aceh ke, dekat dengan fresh market

Dear Ms. Fama W., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Efficient check in and check out

Customer review rating 4.4/5

Ryke G. Business - 12/08/2019 AccorHotels review

My stay was pleasant amid the chaos from the electricity blackout in Jakarta. The location was very convenient, next to shopping mall and many eateries. However, taxi services like Silverbird is not easily available as compared to Pullman Hotel CBD.

Dear Mr. Ryke G., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that you had a pleasant stay and appreciated the efficiency of our services at front desk and valued the location and what the surrounding has to offer. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

good, could be better

Customer review rating 4.4/5

Elizabeth Families - 12/08/2019 AccorHotels review

when we first came, the reception who looked available to check us in was apparently not available, and he refused us in a confusing way (no words said), he just gave us to the next reception available. from there it was all good. the greetings and service were great, with us given the privilege room and complimentary mini bar. one thing that annoyed us was the shower door that leaked resulting in wet floors in the bathroom which we dont like at all :( this is a very tiny thing but it’s pretty impactful. so again it was a good stay but could be better

It satisfied

Customer review rating 4.4/5

Holger B. Business - 11/08/2019 AccorHotels review

One night stay for business reasons

Dear Mr. Holger B., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that you had a pleasant stay. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Pleasant stay

Customer review rating 4.4/5

Anonymous Families - 11/08/2019 AccorHotels review

Fast efficient check in with great service

Dear Mr. Joe T., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that you had a pleasant stay with us and particularly value our fast and efficient check-in and services. Your feedback on the service provided by our associates are most gratifying and will be shared with the whole team. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

My stay at Mercure Jakarta

Customer review rating 4.4/5

E. B. Business - 09/08/2019 AccorHotels review

I could not have asked for a better hotel stay at Mercure Jakarta. The staff and management team were exceptional! What a lovely group of people. I wouldn't consider staying anywhere else on my next trip to Jakarta!

Dear Mr. Eddie B., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn that you had an amazing stay with us and particularly value our hotel. Your comments on the service provided by our associates are most gratifying and will be shared with the whole team. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Great Weekend @ Mercure Pantai Indah Kapuk

Customer review rating 4.4/5

Stephen S. Couples - 09/08/2019 AccorHotels review

Comfortable nights at Mercure Pantai Indah Kapuk. Mall located directly below the Hotel

Dear Mr. Stephen S., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk.. We are very pleased to learn that you had a comfortable stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Great hospitality by the hotel team

Customer review rating 4.4/5

Rene T. Families - 06/08/2019 AccorHotels review

PIK Mercure team were super friendly, honestly friendly I would say.

Dear Mr. Rene T., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that you had a pleasant stay with us and particularly appreciated the friendly services extended by our associates. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

mr

Customer review rating 4.4/5

Michael A. Solo - 06/08/2019 AccorHotels review

Am pleased with service. the night room operator during my stay, forgot her name is the most friendliest and cheerful. Plus checkout counter lady ms chen went over her call to update me on my lost parcel, very impressive follow ups.

Dear Mr. Kie a., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn at you were very pleased with the services extended by our associates and valued their friendliness and assistance to follow up on your lost parcel. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Interesting Experience

Customer review rating 4.4/5

Lie H. K. Couples - 06/08/2019 AccorHotels review

Overall Mercure PIK Hotel services is very good, but there is something that is less pleasing to our hearts, when going out of the mall parking lot, we didn't got information that the free parking facility is only until 12 o'clock, because we did late check out because our flight schedule.

Dear Mr. Lie Hartono K., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. Your feedback regarding the parking experience is duly noted. Regrettably, the parking area is owned and managed by third party, therefore every ticket registered to the hotel is also payable by the hotel which unfortunately forced the hotel to tolerate only during your normal occupation. Nevertheless, we are happy to learn that late check out was given during your stay. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Disappointed

Customer review rating 4.4/5

V. Business - 05/08/2019 AccorHotels review

there was no notification from the customer service to extend the room or not, after we told, they said the room was full, then a few minutes later, another customer service call to my roomto ask whether my room would be extend or not in English language, then I answered with Indonesian language. They immediately said that the room was full. this is very embarrassing and discriminatory in the selection of guests. even though im the silver member of accor hotel, im very disappointed.

Dear Mr. V., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take your feedback regarding discriminatory treatment very seriously and it is against our policy as a hotel in particular and as a group in general. Following your feedback, we have run investigation and concluded that regrettably hotel was fully booked on your departure day and courtesy call was made to inform you that unfortunately room was not available for extension. We are known for courteous and friendly services to all of our guests regardless of their origin or race and we sincerely regret that you felt had been treated otherwise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager

Good place to stay

Customer review rating 4.4/5

Amy Business - 05/08/2019 AccorHotels review

The location was good - close to the airport, connected with shopping mall. Facility was good. Has gym, swimming pool. Also the hotel staffs were very kind. Especially Ms.Chen, the manager gave me a great help in hotel.

Dear Ms. Min C., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that you had a pleasant stay with us and particularly appreciated the kind and helpful services extended by our associates, especially Ms. Chen. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Good

Customer review rating 4.4/5

F. Solo - 05/08/2019 AccorHotels review

I hv arrived like 11 pm in the evening and next day by 10 am i already left. So very short period of time but i did enjoyed my stay. Thank you.

Dear Ms. F., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn that you enjoyed a short good with us. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Impressed stay

Customer review rating 4.4/5

Gary Z. Business - 05/08/2019 AccorHotels review

Very impressed, the room was upgraded and the service from the front desk is really impressed. Breakfase is the best compare with other accor hotel I stayed with.

Dear Mr. Yu Z., Thank you for your loyalty as our Le Club Accorhotels Gold member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn that you were impressed with your stay and valued our breakfast offers. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Adequate for brief stay

Customer review rating 4.4/5

Anonymous Business - 05/08/2019 AccorHotels review

Bathroom shower stall was not properly configured to keep water splashing inside the stall and as result, floor of bathroom, mat was "flooded" after use. Bathroom stall had not so pleasant smells. Bed and room was adequate in terms of comfort for the price point but could do with better lighting.

Dear Mr. Jeffrey C., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We regret that your experience did not meet your expectation, specially regarding the bathroom. Please be rest assured that your feedback have been shared with our engineering department and have been rectified accordingly. Thank you again for your feedback, we hope to have the pleasure of serving you better in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager

Overall is look good accept accessaries in toilet

Customer review rating 4.4/5

Anonymous Business - 04/08/2019 AccorHotels review

Conditioner is necessary for woman after shampoo. It would be better to have conditioner in every room. I stayed 3 nights but no conditioner at all

Dear Ms. Sunisa B., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk.. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Your feedback regarding the conditioner is duly noted and appreciated, however please be advised that our shampoo in the room are actually 2 in 1 shampoo + conditioner. We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times. Thank you again for your feedback, we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Friendly family feel stay

Customer review rating 4.4/5

Michelle V. Families - 03/08/2019 AccorHotels review

Loved staying here during my trip to Jakarta. Staff was very helpful and made me welcome on a daily basis. Couldn’t ask for a better place to stay. The only thing that was disappointing is that this place isn’t designed for a long stay as it doesn’t have draws to place clothing in so you need to live out of your luggage. Otherwise, no complaints everything was perfect.

Dear Ms. Michelle W., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn that you had a pleasant stay and appreciated the helpful and warm services extended by our associates. We share your concern regarding absence of drawer for long stay. Your feedback is of great value and will be used as reference for our improvement. Thank you again for your feedback, we hope you and little one had a safe and comfortable trip back home in Australia. We do look forward to welcoming you again in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager

Delightful stays, Friendly staffs!

Customer review rating 4.4/5

R. Families - 31/07/2019 AccorHotels review

The stay was very enjoyable and nice. We love how the hotel staffs were very friendly to our daughter. She will remember this very well :) Hotel Facility was very complete, breakfast was nice and delicious. Will come back for sure.

Dear Ms. R., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that you had a delightful stay and appreciated the helpful and friendly services extended by our associates. It is always encouraging for us to learn that our guests and their little ones are happy as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager
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