Mercure Jakarta Pantai Indah Kapuk 4 stars

TripAdvisor rating 4.5/5 288 reviews
Mercure Jakarta Pantai Indah Kapuk
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Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Services for children
  • Air conditioned
  • SOEKARNO HATTA AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :   SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Our accommodations

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 22
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 22
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 24
  • Views: City side, Ocean/Sea view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 24
  • Views: Ocean/Sea view, City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 50
  • Views: Ocean/Sea view, City side, Golf view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Photo non contractuelle / Strictly non binding

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more
Mercure Jakarta Pantai Indah Kapuk Meeting Room

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,437 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

288 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

New, comfortable and friendly hotel

Customer review rating 4.3/5

Kenny G. Business - 16/05/2019 AccorHotels certified review

Stayed for a night for short business trip. Nice hotel and very welcoming staffs. Very near to airport and next to a big shopping mall. Breakfast was great with variety. The room was clean and very comfortable bed and pillow. Will treat this a regular hotel for my future visit to Jakarta.

Good but need improvement

Customer review rating 4.3/5

Tao Business - 15/05/2019 AccorHotels certified review

Once again some issues, it’s been quite long time since I experience great stay without any issues when i’m stay on one of Accorhotels, this time with mercure pantai indah kapuk, everything good except 2 things, first they didn’t put my car plate to the system, so when I checked out my car, i need to pay full, so i pay first and i come back again to the hotel lobby, and got my stamp for my parking ticket (that on my arrival they said they didn’t need to stamp my parking ticket, because they just put my car plate on the system), the lady who work on mall car park payment told me that this is not the first time, so many times happened, the second things (and not the first time I experienced this) is the security ( I don’t know if this is mercure security or mall security, if i’m not mistaken, it’s same management right?) when i park my car at the basement at mercure parking area, the security at the door only see me, didn’t say any greetings, the other one look at me with “i didn’t like you look” , oh yeah what’s the point having a desk for leclub accor hotel, but didn’t used it? The first time i ever go to that desk, only at novotel makassar Grand Shayla, that’s my experience, Cheers!

Excellent

Customer review rating 4.3/5

Josh Families - 14/05/2019 AccorHotels certified review

Great service from all of the staff especially the front desk staff who were helpful with storing our luggage for a few extra days and ordering taxi services for us. The only negative from our stay was it took more than 30 minutes for our bags to be delivered to our room during check in and we had to call up the front desk to follow up.

Dear Mr. Joshua N., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to read that you had a comfortable stay and appreciated the helpful and warm services extended by our associates. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. We take note on your feedback regarding the luggage delivery. Please rest assured that we are taking efforts to improve the speed of our services including through re-training. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Great last stay

Customer review rating 4.3/5

R. G. Business - 14/05/2019 AccorHotels certified review

It has been more than a year that I am staying regularly in Mercure PIK hotel. This was unfortunately my last time in Jakarta. I would like to thanks Mr Poindl for his kind written welcome letters at every stay. I wish as well to express my deepest thanks to all the staff who was very helpful and made my stays more enjoyable. I keep a special thought to Gabriele who brighten the place with her kindness and professionalism, to Sandra for bringing more joy, and to Widi for his great attention to details and his company every morning during breakfast. Farewell and all the best to all of you. G. R.

Dear Mr. G. R., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to read that you had a comfortable stay and appreciated the helpful and warm services extended by our associates at the front desk. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been shared with the rest of the team, specially Gabrielle, Sandra, and Widi, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Very modern, well run hotel

Customer review rating 4.3/5

Sandra Business - 13/05/2019 AccorHotels certified review

Excellent hotel, amenities wonderful, food of a very high standard and the rooms are excellent

Dear Ms. Sandra R., Thank you for your loyalty as our Le Club Accorhotels Platinum member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that your recent stay was a pleasant and value our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Weekend

Customer review rating 4.3/5

Stefanni M. I. Families - 13/05/2019 AccorHotels certified review

Location conveniently located surrounded by eateries and connected to the mall. Short distance from airport. Friendly and very helpful staff. However,cleanliness is the downside. Carpets have stained marks in both privileged rooms and the toilets has pee stained on the wc. That’s very disgusting.

Dear Ms. Stefanni I., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are very pleased to read that you had a comfortable stay and appreciated the helpful and warm services extended by our associates. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your feedback regarding the cleanliness is deeply regretted. We take your feedback very seriously and we are normally known for good cleanliness by our guests.Therefore, we are taking necessary efforts to rectify and avoid occurrence in the future Thank you again for your feedback and we look forward to better serve you in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager
Customer review rating 4.3/5

David I. S. Friends - 12/05/2019 AccorHotels certified review

Good experience to stay.

Dear Mr. David Israel s., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that you had a great stay experience, felt welcome and privileged during your stay. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

great location, staff friendly

Customer review rating 4.3/5

Y. Business - 12/05/2019 AccorHotels certified review

Everything was good. It was a pleasant stay. Started from checking in to checking out was good. One thing to take to consideration was many mosquitoes in premises including in room.

Dear Mr. Loly Y., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are very pleased to read that you had a comfortable stay and appreciated the helpful and warm services extended by our associates. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

great facilities hotel and tastiest breakfast

Customer review rating 4.3/5

Liehua Families - 12/05/2019 AccorHotels certified review

the room is smaller than i expected but the facilites & location is great didn't expect the breakfast is very tasty.

Dear Ms. Ledia N., We very much appreciate your comments and thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. Your kind words regarding the breakfast are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we hope we will have the pleasure to better serving you in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager

Always a Great Place to Stay when you visit jakarta

Customer review rating 4.3/5

Rudiyanto Business - 11/05/2019 AccorHotels certified review

Everything is good.

Dear Mr. Rudiyanto T., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to read that you had a comfortable stay. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Delightful

Customer review rating 4.3/5

Victor P. Business - 11/05/2019 AccorHotels certified review

Front desk staff Sandra, Ninik and Gabriel were very warm, friendly and helpful. The room (1126) was very well lit and clean. The ambience was perfect.

Dear Mr. Vasuki P., Thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are pleased to learn that you had a delightful stay with us and particularly value the services by our associates at the front desk. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Overworked staff

Customer review rating 4.3/5

Anonymous Business - 10/05/2019 AccorHotels certified review

Although the staff were amazing people, several seemed constantly busy and not enjoying what they do. Breakfast is simple, a small upgrade or a change in variety would be nice!

Dear Mr. Keven L., Thank you for your loyalty as our Le Club Accorhotels Platinum member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. Your feedback regarding our associates who seemed to be overworked is sincerely appreciated. Please rest assured, we are taking this matter seriously and making necessary efforts for our improvement. We have also shared your feedback regarding breakfast with our executive chef for necessary course of actions. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Every thing was ok

Customer review rating 4.3/5

Jeff S. Business - 09/05/2019 AccorHotels certified review

bed was good room was clean and modern , Breakfast was ok

Dear Mr. Jeffries s., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to read that you had a pleasant stay. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, it was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Mr Anthony P.

Customer review rating 4.3/5

Anthony P. Solo - 09/05/2019 AccorHotels certified review

Tastefully done.. Well done!

Dear Mr. Peck P., Thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that you had a very pleasant stay and valued our dedicated associates who made your stay feel home away from home. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Room carpet dirty

Customer review rating 4.3/5

Eddy S. Business - 09/05/2019 AccorHotels certified review

Overall is good, huge variety for breakfast selection

Dear Mr. Eddy S., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that your stay has been positive and valued our food variety at breakfast. Your feedback regarding the carpet in the room is duly noted and appreciated. Unfortunately, despite the hotel is merely one year operational, carpet in the room is in need reinvesting due to coffee and other irremovable stains. Therefore, we are hoping to replace those carpets gradually. Thank you again for your feedback, it was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Fabulous stay

Customer review rating 4.3/5

Adiguna W. Solo - 08/05/2019 AccorHotels certified review

I had a very pleasant experience and felt welcome during my stay at Mercure PIK. The room was clean and cozy. The restaurant had a various selection of dishes. The sports facilities (The gym and swimming pool) are good. The ambiance and atmosphere of the hotel are very nice. All of the hotel staff were friendly and provided a good services.

Dear Mr. Adiguna W., Thank you for your loyalty as our Le Club Accorhotels Platinum member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that your recent stay was fabulous and value our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

have always had good experiences

Customer review rating 4.3/5

W. Families - 08/05/2019 AccorHotels certified review

always have a clean and quiet room with pleasant welcome by hotel members. Front desk always have a warm welcome, in our experiences some of them remember repeating guest, in our case is Gabrielle after hour services has always been good , especially around pool area.

Dear Mr. Jusuf W., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that your recent stay was a pleasant and value our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

wonderful stay

Customer review rating 4.3/5

Ignatius H. Families - 07/05/2019 AccorHotels certified review

it is very great to stay at the hotel, all of the staff is very friendly. the interior also good, food very great with so many variant on it. surely will back to stay

Dear Mr. Natius H., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to read that you had a wonderful stay. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, it was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Clean room with good location

Customer review rating 4.3/5

Edwin Couples - 07/05/2019 AccorHotels certified review

Able to hear the loud music / thumping in the middle of the night from the clubs opposite...otherwise everything is good

Dear Mr. Sheng G., Thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that you had a very pleasant stay and valued our location, and cleanliness of our room. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Your feedback regarding the thumping noise coming from the clubs opposite the hotel has been duly noted and shared with the estate management to be rectified. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

All good

Customer review rating 4.3/5

Ivon Business - 06/05/2019 AccorHotels certified review

PIK is the best mercure ever. Easy access to mall.

Dear Ms. Ivon L., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to read that you had a comfortable stay and appreciated the ease of access to the shopping mall. It is always encouraging for us to learn that our guests are satisfied with our hotel as it is what we strive for everyday. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager
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