Hotel - Mercure Jakarta Pantai Indah Kapuk
Mercure Hotel Mercure Hotel

Mercure Jakarta Pantai Indah Kapuk

4.5/5 101 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

  • 240 rooms
  • 220 non-smoking rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 463 reviews

Our guest reviews for Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 101 reviews
Jan Families - 11/07/2018 AccorHotels certified review

stayed in mercure pik for the first time. the hotel is not so big but quite nice and clean. i guess it's because the hotel is still quite new. had no trouble with check in. got my keyroom right away. room is clean. quite hard to get a parking spot cause the parking area is a shared parking area with the pik avenue mall. breakfast is lack of variety and almost everything is empty. the staffs didn't refilling fast enough. no omelette stall. many tables were't cleaned after the guests left. i could see dirty plates and stuffs on tables around me but no staffs came to clean them.

Helen Solo - 11/07/2018 AccorHotels certified review
« Staff at this hotel extremely helpful »

The 2 people who helped me so much with my stay were Yosie on reception and Riza in concierge. A minor hic up at the start and these two employees went out of their way to make sure everything else about the stay was excellent

S. Couples - 11/07/2018 AccorHotels certified review
« Nice and good service »

Very helpfull staff during the stay from check in till check out. The room is clean and nice. The toilet is good. The AC is cold. Only the glass window quite dirty from the outside. So we can see clear view from inside. Thanks..

Marissa S. Couples - 10/07/2018 AccorHotels certified review
« Mrs »

Dissapointing. I booked for a suit. They put me in a smoking floor in a smoking room. They didn’t even ask me whether I want smoking room or not. I asked for a room change or a downgrade and they said they were fully booked. And the manager even suggested that I was the one that suppose to declare that I do not want a smoking room. Very unprofessional. Won’t suggest this hotel to anyone. Will never go back there.

Neny K. Business - 10/07/2018 AccorHotels certified review

convenient, strategic location and good service

Andrew Families - 10/07/2018 AccorHotels certified review
« Andrew »

Good

Edi S. Friends - 10/07/2018 AccorHotels certified review
« Good »

Excelent

Hans C. Families - 10/07/2018 AccorHotels certified review
« Great Services! »

Great vibes, great services!

Bernard L. Business - 10/07/2018 AccorHotels certified review
« Nice location »

Nice and comfortable hotel

Rendra Families - 10/07/2018 AccorHotels certified review
« Nice & Comfort Hotel »

Simple, modern, brand new, friendly staff, near cozy mall.

Ppratama Families - 09/07/2018 AccorHotels certified review
« BEST PLACE TO STAY IN JAKARTA »

Love this hotel, connected to the newest big mall to shop many brands and eat many japanese food. hundreds of local street food and cafe around hotel. the room is quite big enough. the breakfast buffet not so many choices but delicious. they have kids room to play, cozy gym room , but small size swimming pool. Best place with the best rate for jakarta short staycation

Fan Couples - 09/07/2018 AccorHotels certified review
« Very good hotel, very good location »

The location is inside the mall. this is very good point for us. we will stay in this hotel again next time. the staffs are also friendly. So many cafes and restaurants in this area. we like it so much.

Lida N. Families - 07/07/2018 AccorHotels certified review
« Improve the swimming pool »

Its good actually, but im not satisfied with the swimming pool since there's no slides .. but yes overall its good

Anonymous Business - 05/07/2018 AccorHotels certified review
« OK »

I have not received the promised electronic copy of my reciept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varot K., Thank you for giving us 70 score. We are sad to hear your stay was not meet to your expectation, we would like to apologize for the invoice issue which is not handling properly by our team. We have taken a prompt action by emailing your invoice by today. Kindly contact me of you need further assistance for this matter. We look forward to welcoming you back in our hotel and hopefully you will value us with 100 on your next visit. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

Family - 05/07/2018 TripAdvisor review
« Nice place to stay in here »

nice place for stay in here,this building verry recomended for stay and holiday. because there is mall in this building,and so many restorant in the mall. if u bring children,there is swimming poll at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ungkapan13, Thank you so much for taking the time to share this review. I'm delighted to read your kind recommendations, especially highlighting the hotel location. The pool is exclusive for hotel guest only with areas for children to play too. Hope to welcome you back again soon. Best regards, Alexander Poindl General Manager

Couples - 05/07/2018 TripAdvisor review
« Very Good Hotel »

The location is inside the mall. The service is good. The staffs are friendly. i will be back again next time. i like the location so much. You can find so many cafes and restaurants in Pantai Indah Kapuk area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fannyj81, Thank you so much for rating us with five bubbles. Glad to know that you enjoyed the services by the friendly staff and the location that suits your needs in Pantai Indah Kapuk. All of us look forward to welcoming you again soon. Best regards, Alexander Poindl General Manager

B766hi Families - 04/07/2018 AccorHotels certified review

We had a very pleasant stay, the room was comfortable and clean, the breakfast was nice, and my children love the swimming pool. But having difficulty to park the car as always full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bertua S., Thank you for taking your time and write a review with 80 score from your recent stay with us. We are happy to learn you had a pleasant experience with us. Thank you for highlighting our room cleanliness, breakfast offer and swimming pool as a positive point for you. Finding parking spare is quite challenging especially over the weekend, however you may contact hotel staff to get direction for parking space. Hopefully we will get the opportunity to welcome you back in our hotel in the near future with better experience. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

Sengus S. Families - 04/07/2018 AccorHotels certified review
« Nice place for stay and spend the time in this place... »

nice place to stay in this hotel, the breakfast verry recomended. nice swimmingpoll,the staff verry humble and verry helpfull. this hotel very recomended for spend time with family and others,because one building with the mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sengus s., Thank you for taking your time and write a review with perfect score from your recent stay with us. We are happy to learn you had a nice and amazing stay with us. It is very encouraging to read that you love the hotel and it’s facility as well as the breakfast selection. Thank you for highlighting our staff hospitality as your appreciation. It would be great if you could write this feedback with 5 stars rating on TripAdvisor and share your experience with the other readers. All of us will be very delighted to welcoming you back in our hotel. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

Couples - 04/07/2018 TripAdvisor review
« Great hotel »

This is the 3rd i stayed. Thanks for upgrade to suite room.. the room is very cozy. Want to stay again in this hotel. Reception is friendly. Mall is connected to hotel. Lot of food variety . Near a lot of cafe and bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ann42204, Thank you so much for this five bubble review and for returning to stay with us again. I'm delighted to know that you enjoyed the friendliness of the staff and the hotel location being connected to PIK Avenue Mall which offers plenty dining and entertainment options. All of us look forward to welcoming you again soon. Best regards, Alexander Poindl General Manager

A. Families - 03/07/2018 AccorHotels certified review
« Amazing! »

Brand new hotel around PIK Area, strategically located and connected to the shopping mall, walking distance to the famous culinary spot of PIK (only if you need to go out from hotel, since the food there is good as well). It is also really close to the airport, makes it good for the one having a quick transit at Jakarta. Attentive and friendly service from all the crew up to the manager. I feel like being spoiled by the service they provide to the guess. Everyone seems to know you by name and always greet you with a big smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for staying with us recently and sparing your time to write a review with almost perfect score. It is a pleasure to have you back to stay with us again. We are happy to read both hotel location and our staff hospitality were met your expectation. It will be wonderful if you could share this pleasant experience to tripadvisor reader. Your next visit is truly awaited. See you Soon! Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

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