Hotel - Mercure Jakarta Pantai Indah Kapuk
Mercure Hotel Mercure Hotel

Mercure Jakarta Pantai Indah Kapuk

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4.5/5 46 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

  • 240 rooms
  • 220 non-smoking rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 193 reviews

Our guest reviews for Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 46 reviews
AccorHotels certified review
Anonymous Couples - 18/04/2018
« Not as expected »

Long waiting for check in. I was late check in around 8pm. The bellboy also a bit longer, around 10min after i was in the room for rest, that i almost pick up my luggage by my own. The breakfast was good, lots of food variety with very good view. The room itself however small and the design of bathroom is not ergonomics.

AccorHotels certified review
Kamaruddin D. Business - 18/04/2018
« good hospitality »

very friendly and welcome feeling

AccorHotels certified review
Shazeen Business - 17/04/2018
« convenient »

overall it was good but your in room massage was terrible service! always cut short and rude service.

AccorHotels certified review
A. R. Families - 17/04/2018
« A comfortable hotel with an impressive view »

The hotel is new and connected with mall, FO Officer is friendly enough, privillage room with nice view only unfortunately the room is not big enough, because the hotel is new so everything is ok: good for room and bathroom cleanliness, bathroom fixtures are complete enough , fitness equipment available, Especially for swimming pools should be expanded and added pool for children, kids playroom expanded and added the type of game. I tried 2 menus and 1 dessert at lunch hour, please show time is noticed faster and it feels more enhanced. For breakfast it is very good in terms of food and beverage choices and it tastes pretty good. hopefully can be maintained and improved again. Overall Mercure PIK hotel is nice and pleasant, All employees are friendly and helpful from beginning to end, one day will be back again to this Hotel.

AccorHotels certified review
Michelle Families - 17/04/2018
« Nice hotel with great staff »

I enjoyed my stay in the modern setting of the room with good quality furnishings Staff are helpful and friendly

AccorHotels certified review
Michael A. Friends - 17/04/2018
« Just Ok »

Its just ok, not bad and not great as well. For sure still, have a lot of room to be improve

AccorHotels certified review
M S. Business - 15/04/2018
« Amazing stay »

The staff are friendly and helpfull, the ambience is so nice and the location are great. The room is satisfied with view

Our hotel has responded to the review
Our hotel has responded to the review

Dear M Sie, Thank you for staying with us recently and spend some of your time to give us a perfect score. It is encouraging to read your highlight regarding our friendly talents, the hotel ambience, and the amazing view from your room. It would be such a wonderful thing if you could share this pleasant experience to TripAdvisor readers and help us with 5 star rating points. We look forward to welcoming you back in our hotel in the near future. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Vrd Families - 15/04/2018
« Weekend Pleasure »

Very pleasing hotel, located alongside with the shopping mall, view from the room amazing, all the staffs were doing great, facilities okay, food was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to review us and giving us almost perfect score. We are glad to know that our location, amazing view from your room and friendly team were meet to your expectation. It would be great if you could write this feedback on TripAdvisor and share your experience with the other readers. All of us will be very delighted to welcoming you back in our hotel. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
M. Business - 14/04/2018
« Good »

Near to shopping center and airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marsil, Thank you for taking the time to review us and giving us the wonderful score. We are glad to know that the hotel location is benefit for you. Should you have a spare time, it would be great if you could write this feedback on TripAdvisor and share your experience with the other readers. Should travel bring you back to Jakarta, we would be glad to welcome you back in our hotel. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
L. Business - 12/04/2018
« Very good service. »

Room is clean, wifi connection is excellent and with a very good services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, Thank you for taking the time to review us and giving us the wonderful score. We are glad to know that the room cleanliness, wifi connection and good service from our team were suits to your expectation. Should you have a spare time, it would be great if you could write this feedback on TripAdvisor and share your experience with the other readers. Should travel bring you back to Jakarta, we would be glad to welcome you back in our hotel. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Anonymous Business - 12/04/2018
« Very conviniencee »

Room is very clean, staff very helpful... No traffic from airport, very near actually....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene Toriri, Thank you for taking the time to review us and give the almost perfect score. I’m glad to know that you enjoy our hotel access from the airport, the cleanliness at the room and our team did well to assist you during your stay. Should you have a spare time, it would be great if you could write this feedback on TripAdvisor and share your experience with the other readers. All of us will be very delighted to welcoming you back in our hotel. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Sujeet P. Business - 12/04/2018
« Excellent »

Excellent, Cleanliness and hygiene maintained, Easy to commute Co-operative and Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sujeet Pathare, Thank you for giving us the wonderful score. We are glad to know that the cleanliness and friendly team were suits to your expectation. All of us will be very delighted to welcoming you back in our hotel in the near future. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
W. Friends - 11/04/2018
« Ms »

Breakfast is good, staf is good and room clean Location is good too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Warni, Thank you for giving us the rating at 80. It is so encouraging to read that you had a pleasant stay with us and highlighting our staff, clean room and breakfast meet to your expectation. We are glad to learn that the hotel location is an advantage point for you . Looking forward to see you again soon. Sincerely, Rama Pratama - Front Office Manager Mercure Jakarta Pantai Indah Kapuk.

AccorHotels certified review
Ronny O. Couples - 11/04/2018
« first stay »

thanks room already on upgrade, new accor hotel in PIK, highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ronny, Thank you for taking the time to review us and give the wonderful score. It’s glad for us to know that you having a pleasant stay at our Privilege room. All of us will be very delighted to welcoming you back in our hotel with more memorable experience. Sincerely, Rama Pratama - Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Tyagita Couples - 11/04/2018
« Unique and comfy experience »

The hotel decoration wqs unique yet give comfirtable feeling. The locatioan was very strategic and the food was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Tyagita, Thank you for staying with us and taking the time to review us. We are happy to know you enjoyed your stay and looking forward to welcoming you again. Sincerely, Rama Pratama - Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Kurnia P. S. T. Business - 10/04/2018
« Good, but i left my hard lens and the house keeping couldnt let me find it.. Disappointed. »

It was so far a good stay until i checked out and realised that i have left my hard contact lens box with the lens in the room. So i tried to contact the hotel but unfortunately, they told me that someone has stayed inside and is unable to check it. I have explained the full importance of the hard contact lens due to its complexity and importance for my eyesight. However, the house keepin is unable to check the room inside and also is unable to let me check the disposal items from the room. Overall, i am disappointed as the effort of the housekeeping supervisor or the manager is not up to standard to help the hotel guest as compared to the other Accor hotels that i have stayed in overseas so far.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kurnia Prasetya , Thank you for staying and taking the time to review us. We are concerned and apologetic for the inconvenience situation that occurs on your recent stay with us. We understand this irritating situation is created an uncomfortable moment for you, please kindly accept our deepest apology. We will take this feedback as our priority to improve our services. However just to clarify related to your hard lens, we already checked to Housekeeping team and unfortunately we couldn’t find your hard lens. Hence, thank you for alerting us and we do hope to welcoming you again in our hotel with more memorable stay. Sincerely, Rama Pratama - Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Gkusno Friends - 10/04/2018
« 5 star services »

Clean, fast check in, quick when I asked some favor, Last day of our stay, my husband was not well a bit of food poison, I asked an hour extend time, the reception gave us plenty times. Very appreciated. Will be recommending to our friends and foe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gkusno, Thank you for taking the time to review us and giving us the wonderful score. We are glad to know that you were having a pleasant stay with us and our hotel product and services were suits to your expectation. We will ensure your positive feedback shared to the Front Office team. All of us will be very delighted to welcoming you back in our hotel with definitely more memorable experience. Sincerely, Rama Pratama - Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Hendarmin A. P. Families - 10/04/2018

The room was quiet enough but the room and bathroom wasn't big enough. Breakfast was so good taste, so much variety of foods and fruits, but fried rice I smell of charred.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hendarmin, Thank you for staying with us and spending your time to review your stay. We will take your alerts as a positive feedback for us to keep improves. Kindly please accept our apology for the uncomfortable situation during your breakfast for the fried rice and we will ensure this will improve. Hence, we are looking forward to welcoming you again soon. Sincerely, Rama Pratama - Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Tjintarto Couples - 09/04/2018

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tjintarto, Thank you for taking the time to give us your feedback and highlighting your satisfaction. We wish you are able to give100/100 rate on your next visit. See you soon! Kind regards, Rama Pratama - Front Office Manager Mercure Jakarta Pantai Indah Kapuk.

AccorHotels certified review
E.… Business - 09/04/2018
« Price is not inline with services »

As the price is increasing, I thought that Mercure PIK is not reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erich , Thank you for giving us your feedback. We notice that the pricing is now becoming your concern towards our hotel for the service as not as expected. Your feedback is a trigger for us to give better service to our guest. We hope to get the opportunity to welcome you back in our hotel in the near future. Kind regards, Rama Pratama - Front Office Manager Mercure Jakarta Pantai Indah Kapuk

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