Hotel - Mercure Jakarta Pantai Indah Kapuk
Mercure Hotel Mercure Hotel

Mercure Jakarta Pantai Indah Kapuk

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4.5/5 81 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

  • 240 rooms
  • 220 non-smoking rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 364 reviews

Our guest reviews for Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 81 reviews
AccorHotels certified review
Gaby Families - 19/06/2018
« family enjoyed the staycation »

it was a nice staycation, we enjoyed it.. Rooms are clean, services are friendly.. however 1 room wasnt cool enough, was 14C but very hot (perhaps the aircon wasnt set to its best performance).

AccorHotels certified review
John Friends - 18/06/2018
« Great services and location »

Great professional services from staffs, great location and will come again for sure

AccorHotels certified review
Robert W. Business - 18/06/2018
« Mr Robert W. »

I was there for the 360 photo shoot, and I found the stay at the hotel very pleasant, the food was excellent and the services from the staff very helpful. Many thanks to Fandy, who assisted me with the whole time I was there.

AccorHotels certified review
Hianly M. Families - 18/06/2018
« Great location. »

The hotel is located next to PIK Avenue mall with direct access. Very convinience.

TripAdvisor review
Anonymous Family - 18/06/2018
« good experience and service »

easy access from/to airport. good assistance from front desk. breakfast ok but no fresh bread. new hotel so still clean. direct access to the PIK avenue mall with a lot of restaurant. hotel near to waterbom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review us on TripAdvisor. The hotel is indeed located 15 minutes away from the airport by car and directly connected to PIK Avenue Mall. Glad to know that you enjoyed the level of services offered by the team and the breakfast. For the benefit of other readers, the Chef and his team bake fresh breads everyday. We hope for an opportunity to be informed directly for this input so that we can identify the issue and serve our guests better. The team looks forward to welcoming you again soon. Best regards, Alexander Poindl General Manager

AccorHotels certified review
Andi C. Families - 17/06/2018
« Have Fun »

Always go to the PIK Avenue

AccorHotels certified review
Hanna K. Families - 17/06/2018
« Quite good »

It was good enough to escape from city centre. Very new, so clean. Well maintained. Overall satisfied.

AccorHotels certified review
Dheny Y. Families - 17/06/2018
« Awesome »

One stop accomodation dine in and leisure

AccorHotels certified review
Megawati S. Families - 17/06/2018
« excellent »

my schedule to go home not sure yet..but when the work already done..i must go home immidietly..so i choose mercure pik which is near to the airport..with 2 kids,it simple for me to make them exiting instead waiting in airport.. b'cause the hotel have access to the mall and just that...i love stay there..

AccorHotels certified review
Yosia Y. Families - 16/06/2018
« Amazing »

Wonderful experience. My wife love mercure pik

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yosia Yodan, Thank you for taking the time to review us with 100 score. It is always great to have you back and stay with us again and kindly send our appreciation to your beloved wife. It would be great if you could write this feedback on TripAdvisor and share your experience with the other readers. Hopes we always welcome and give you a wonderful stay. See you soon. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Peter R. Business - 15/06/2018
« A poor experience »

Breakfast was a non-event as was the dinner buffet. My stay was 6 Days. I advised on 3 occasions that, you never put what was crispy potatoes or hash browns with steaming vegetables in the same warmer. It didn’t change. Twice I asked for the staff to bring water for the coffe machine. And times I asked for bread to toast and once for more butter...why?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter John Rooney, Thank you for taking the time to review your last stay with us. We are truly sorry the inconvenience caused to you in this occasion and please accept our sincerest apology. We have reviewed and addressed this issue to related department head to assess and ensure serious action taken and implemented. Furthermore we always treat our customer feedback as one of a way to improve our service level. We wish to get the opportunity to welcome you back in our hotel in the near future. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
William L. Families - 14/06/2018
« amazing »

It was fun to stay in mercure hotel PIK but the service in this hotel really indeed to highly proceed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Twilliam Lius, Thank you for taking the time to review us with perfect score. It is encouraging to learn you had both fun and amazing stay with us. It would be great if you could write this feedback on TripAdvisor and share your experience with the other readers. Your next visit is truly awaited. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Anonymous Business - 13/06/2018
« Great location & nice hotel »

I knew this is new hotel but the lobby does not have nice aroma (bit smelly). The other misses: no porter, hard to find taxi, also extra attention to house keeping department when cleaning the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taufik Tenggara, Thank you for taking the time to give us such valuable feedback. First we are delighted to know that the hotel and its location suit you. Second we thank you for such a feedback related to the aroma in the lobby and some missing point. Please be informed that the hotel has installed some air freshener in lobby area which is enough to cover the area, we will double check the system to make sure all in order. The porter is not always stand by in the front for assisting some guests and checking lobby. If we may suggest you to inform our reception should you need taxy in certain time since the high demand of the taxi in our hotel. However all the feedback has been shared to related department for review and improvement. We look forward to welcoming you again in our hotel in the near future. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Yuhendi Families - 12/06/2018
« Amazing place »

Nice room and service. Delicious Breakfast. Amazing place. New facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuhendi Tjhin, Thank you for taking the time to review us with 90 score. It is very encouraging review to read and we are delighted to know that you love the hotel room, the breakfast and other hotel facilities. It would be great if you could write this feedback on TripAdvisor and share your experience with the other readers. Your next visit is truly awaited. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Vivi H. Families - 11/06/2018
« Excellent service at Accor PIK Avenue »

I had an excellence experience during my stay at Accor PIK Avenue. We stayed for couple of nights and made arrangement to celebrate a surprise party for my Dad's 70th. The entire planning process was a Breeze. Ms. Dini was very accommodating during the planning process. During the event, we were served by banquet staff who went the extra mile to deliver excellent service. He was very attentive, ensures tables are being cleaned swiftly and the buffet table are replenished. He raised the bar of service excellence to another level and deserved special recognition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivi Handaya, Thank you for taking the time to review us with almost perfect score. It is very encouraging review to read. Thank you for highlighting our staff attentiveness and their excellence service. All your positive feedback to the staff including Ms. Dini has been shared and they are really delighted to know that you had an excellence stay with us. It would be great if you could write this feedback on TripAdvisor and share your experience with the other readers and help us with 5 star rating. Your future visit is truly awaited. See you soon. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Pri Couples - 11/06/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prissila Chandra, Thank you for spending your time and write a review from your recent stay with us. We are happy to hear you have a good stay with us. However we would be very happier if you could give us further detail and explanation for our review and improvement. We look forward to welcoming you back, hopefully you will value us with 100 on your next visit. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Anonymous Families - 10/06/2018
« Ok but.. »

The location is superb.. However i didn't feel the special service for members like in other accor hotels. Also the hot water is on and off.. it's fine for an adult, however when my 9 y.o. son took a shower by himself, he kept on calling me to adjust.. because it's on and off.. i mentioned this during check out.. understandable as it is a new hotel. But maybe it is something that can be improved? Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dini Pudjiastuti, Thank you for sparing your time and give us your feedback during your stay in our hotel. We regret to know that you had an inconvenience experience during your last stay , indeed guest feedback is a trigger for us to improve and give better service to meet the guest expectation. We have address your feedback to department concern for immediate check and follow up. Hope we will get the opportunity to welcome you back in our hotel in the near future. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Pearlyn Business - 10/06/2018

i will definitely come back again. All the staff are friendly! Ecspecially mr. Ramos who did my check in process and ms. putri for the transportation arrangement. Thankyou for the great service!! I’m satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pearlyn Sim, Thank you for taking the time to review us with 100 score. It is very encouraging review to read . Your positive feedback will be conveyed to both Ramos and Putri, they both will be really delighted to know that you had an enjoyable stay. It would be great if you could write this feedback on TripAdvisor and share your experience with the other readers. Your next visit is truly awaited. Sincerely, Rama Pratama – Front Office Manager Mercure Jakarta Pantai Indah Kapuk

AccorHotels certified review
Lie T. L. Families - 09/06/2018
« Door key/card »

We booked 4 rooms and unfortunately couldn't be in the same floor. The lift is programmed to designated floor, where the room is. So, everytime we want to go to other room on different floor, we have to make appointment and meet in the lobby. This caused annoying invonvenience. Why such over-security?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lie Thwan Lok, Thank you for your recent stay and We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We regret that we could not accommodate you and your guests on the same floor and the difficulties to meet them due to floor key restriction. Your concern has been duly noted and I am pleased to inform you that we can now set up our room key to access to certain number of floors. It is through feedback such as yours that we are able to evolve and better to meet our guests satisfaction. Thank you again for sharing your experience, and we hope your next visits will be much more enjoyable. Sincerely, Dosen SINAGA Executive Assistant Manager

AccorHotels certified review
Anonymous Business - 09/06/2018
« Wonderful »

Great location and perfect for meeting point. Room is clean and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dian Trihardjo Goestiadji, Thank you for your recent stay and thank you for taking the time to fill up our online survey. We are glad to read your feedback and to learn that you had a wonderful stay, loved our location, and happy with the cleanliness of our room and staff friendliness. Thank you again for sharing your experience, and we hope to welcome you back again in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager

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