Hotel - Mercure Jakarta Pantai Indah Kapuk
Mercure Hotel Mercure Hotel

Mercure Jakarta Pantai Indah Kapuk

4.5/5 203 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 908000.00 IDR Non member rate
From 908000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

  • 240 rooms
  • 220 non-smoking rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 864 reviews

Our guest reviews for Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 203 reviews
Business - 13/11/2018 TripAdvisor review
« First time in Jakarta »

Very convenience with big shopping mall next to Hotel. However, take some time to figure out how to access the street level. Lot of restaurants near the hotel. Reception is efficient. Very nice and may visit again

Anonymous Business - 12/11/2018 AccorHotels certified review

Ok ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andreas R., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience. We are delighted to learn that your stay with us was positive and pleasant. Your kind feedback is sincerely appreciated and will be shared with the rest of the team. It was certainly a great pleasure for us to be at your service and we all look forward to welcome you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Regina M. Couples - 12/11/2018 AccorHotels certified review
« comfortable, amazing, the staff is very nice and helpfull. »

comfortable, amazing, the staff is very nice and helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Regina m., Thank you for your recent stay and thank you for sharing your experience. We are excited to learn that you had an amazing stay with us. Great to know that you felt comfortable and appreciated the friendliness and helpfulness of our associates. Your kind words are sincerely appreciated and will be shared with the rest of the team. It was certainly a great pleasure for us to be at your service and we all look forward to welcome you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Eva Couples - 11/11/2018 AccorHotels certified review
« The worst Accor Hotel »

On the first look the hotel looks really nice. The design and furniture are modern and trendy. However on the closer look you can see how dirty and badly finished the hotel is. The bathroom was not cleaned when we arrived, stains on the tiles in the shower and hair on the floor. There was other dirt on the floor and ants in the room on the 25th floor. I’ve been to Novotel in Bangkok and never seen a single insect in there. All the stuff in the hotel was nice and the check in was very quick. In overal I was shocked by the finish and cleanliness of the room and I would not recommend that hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ewa T., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Pantai Indah Kapuk. We regret that your experience did not meet your expectations; please accept our sincerest apologies. Your comments have certainly raised many areas of concern and It was unfortunate that such an incident occur during your stay with us. Please rest assured that your experience does not in any way represent the quality of standards we strive for. Subsequently we have taken more efforts to avoid the same occurrence in the future. We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times. Sincerely, Dosen SINAGA Executive Assistant Manager

Elly Families - 11/11/2018 AccorHotels certified review
« Satisfied »

Kids are happy with the pool and other facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elly T., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience. Great to know that you felt welcome, privileged, and satisfied during your stay. I will be pleased to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope we will have the pleasure of welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Wittawat W. Business - 10/11/2018 AccorHotels certified review
« Feel like home »

All staffs are friendly and try to support your request

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Wittawat w., Thank you for your recent stay and thank you for sharing your experience. We are excited to learn that you felt welcome, home away from home, and privileged during your stay. Your comments on the service provided by our associates are most gratifying and will be shared with the whole team. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Roland Friends - 10/11/2018 AccorHotels certified review

Clean, friendly, strategic location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roland S., Thank you for your loyalty as our Le Club Accohotels member and thank you for sharing your experience. We are excited to learn that you felt welcome and privileged during your stay. Your kind words are sincerely appreciated and will be shared with the rest of the team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure for us to be at your service, we all look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Paulus H. Families - 08/11/2018 AccorHotels certified review
« Great hotel »

Great location, above mall PIK Avenue

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paulus H., Thank you for your loyalty as our Le Club Accohotels member and thank you for sharing your experience. We are excited to learn that you felt welcome and privileged during your stay. Your kind words are sincerely appreciated and will be shared with the rest of the team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure for us to be at your service, we all look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

vinsnich Couples - 08/11/2018 TripAdvisor review
« Good Hotel near airport »

I like staying in Mercure Hotel. There are some reasons such as good location, near Jakarta airport, near restaurant. The hotel is new with good and complete facilities. Also the hotel is located in the same building with the shopping mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vinsnich, Thank you very much for rating us with five bubbles. Glad to know that you enjoyed staying wish us. Your comments on the hotel's strategic location and good facilities are much appreciated. The team looks forward to welcoming you again soon. Best regards, Alexander Poindl General Manager

N. S. Y. Business - 07/11/2018 AccorHotels certified review
« Like this hotel since open year 2018 »

Hotel is clean, breakfast good, staff friendly, location at Pik Mall and close to my office

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for your loyalty as our Le Club Accohotels Platinum member and thank you for sharing your experience. We are excited to learn that you felt welcome and privileged during your stay. Your kind words are sincerely appreciated and will be shared with the rest of the team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure for us to be at your service, we all look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Gundeep S. Business - 07/11/2018 AccorHotels certified review
« Mr. »

Had a pleasant and homely stay for 19 days. Service execellent. Some staff people needs to be trained for english language and would prefer if there would be some indian options in breakfast spread.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gundeep S., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience. We are very pleased to read that you had a pleasant and homely stay and appreciated the friendliness of our associates. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your feedback on the English proficiency is duly noted and appreciated. In regards to your feedback on the Indian food has been shared with our Executive Chef to be considered. Your kind words have been passed on to our teams as this will certainly motivate them to keep up the good work. Thank you again for your feedback, we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Amazing Business - 07/11/2018 AccorHotels certified review
« Wonderful night »

Kmr dgn view sgt bagus

Our hotel has responded to the review
Our hotel has responded to the review

Bapak Anthony T. yang terhormat, Terima kasih untuk kesetiaan Anda sebagai anggota Le Club Accorhotels Platinum dan terima kasih untuk komentar Anda mengenai kunjungan Anda di Mercure Jakarta Pantai Indah Kapuk. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Dosen SINAGA Executive Assistant Manager

Steven H. Business - 07/11/2018 AccorHotels certified review

Comfortable room though small. Good eateries around. A reasonable shopping mall with cinema but there would not be much time to explore on business trip. Close to airport. Must improve 1. Please implement a staircase outside of lobby to reach below level. Currently it is very inconvenient. 2. toilet sliding door lock is hard to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yien H., Thank you for your recent stay and thank you for sharing your experience. We are delighted to learn that you had a comfortable stay with us and particularly value our hotel's location and what the surrounding has to offer. Your feedback on the staircase and sliding door is duly noted and appreciated. We are currently working with our team to improve. It was certainly a great pleasure for us to be at your service and we all look forward to welcome you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

David G. Couples - 07/11/2018 AccorHotels certified review
« Friendly Staff, Comfy Rooms and nice breakfast »

Friendly Staff, Comfy Rooms and nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David G., Thank you for your recent stay and thank you for sharing your experience. It is a great pleasure to learn that you felt welcome and privileged during your stay at Mercure Pantai Indah kapuk. I will be pleased to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure for us to be at your service, we all look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

D. E. Business - 06/11/2018 AccorHotels certified review
« Loved it! »

Great room, great food, great service. Very friendly staff.. Ninik the Customer Service was especially good, pleasant and very helpful! Very professional individual...

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. Darren, Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience. It is a great excitement to receive and read a very positive feedback from you. Great to know that you felt welcome and privileged during your stay. Your kind words are sincerely appreciated and will be shared with the rest of the team, specially Ms. Ninik our Guest Relations Officer. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure for us to be at your service. We all look forward to welcome you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

T. Business - 06/11/2018 AccorHotels certified review
« Best »

Good crew

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mansjur T., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience. It is a great excitement to receive and read a very positive feedback from you. Your kind words on our associates are sincerely appreciated and will be shared with the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure for us to be at your service. We all look forward to welcome you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Yande Business - 05/11/2018 AccorHotels certified review
« Excellent »

Thank you for the excellent service has given to me. Warm welcome by Mr. Ramos, fast & efficient check in by Ms. Gabriele as well the Housekeeping lady (sorry forgot the name) who assist me by borrowing tools for ironing to make my outfits look good. Breakfast was excellent, lot of choices as well the lunch. Coffee break was mind blowing with very nice creativity. Thanks for the Chef & the FB team. Look forward to stay again ...Terima kasih.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wayan S., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience. It is a great excitement to receive and read a very positive feedback from you. Great to know that you felt welcome and privileged during your stay. Your kind words are sincerely appreciated and will be shared with the rest of the team, specially Ramos, Gabriel, Housekeeping team, Chef and the FB team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure for us to be at your service. We all look forward to welcome you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

J O. Business - 05/11/2018 AccorHotels certified review
« Great location and lovely people »

The location is great as coming from the airport is great. Just located beside a shopping mall which is just right to do shopping or meeting friends up. Staff are very friendly and also very helpful. Internet speed and connection is far above my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jos O., Thank you for taking the time and effort to fill up the online survey on your recent stay. Your feedback will certainly be shared with the rest of the team. We invite you to share your experience on trip advisor by clicking the following link https://bit.ly/2PLp64J :) Thank you again for your feedback, hope to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Stephanie G. Solo - 05/11/2018 AccorHotels certified review
« Great experience in a nice hotel »

It was a short trip and I was really satisfied I spent it in Mercure PIK. That was my second time staying at Mercure PIK. The room was nice, the staffs was helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Stephanie G., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience. We are very pleased to learn that you felt welcome and privileged during your stay. Your kind words are sincerely appreciated and will be shared with the rest of the team. It was certainly a great pleasure for us to be at your service, and we all look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Teguh I. Couples - 05/11/2018 AccorHotels certified review
« It is not worthed »

Iam stay from 2 nov to 3 nov 2018 at room no. 1830. The room is not spacious and the bathroom too small..i pay 1.…idr for one night, the price is not worthed for that room 4th star hotel..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teguh i. S., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Pantai Indah Kapuk. I am sorry that your experience did not meet your expectations. We regret that the room size did not meet your expectation. However, please be advised that we do offer different types of room categories which are different in sizes for you to choose from. Thank you again for your feedback, we do hope we will have the pleasure of welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 908000.00 IDR Non member rate
From 908000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates