Hotel - Mercure Karawang
Mercure Hotel Mercure Hotel

Mercure Karawang

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4.5/5 118 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

  • 242 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 864 reviews

Our guest reviews for Mercure Karawang

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 118 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Phang W. L. Business - 15/04/2018
« On average experiences. »

I stayed under the Nestle account. Is the personnel credit card still necessary? I don’t like loud signing from the opposite side of street. Neither room that is facing the roads, it is noisy. Wednesday late pick up from factory for me was the worst experience during stay. I have gastric and not feeling well. Driver sometime use tol road and sometime is not, resulting late for work some day. I don’t like it and communication is not possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHANG WEE L., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Martina I. S. Couples - 15/04/2018

1 day

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTINA INDAH s., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Kyn Business - 09/04/2018
« My staying of staying at this hotel has been great! »

Hotel and restaurant were providing good services. Nearby to nearest shopping mall and convenient transportation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KYN M., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Candra Business - 29/03/2018
« Almost all facilities in hotel was make us satisfied. »

Almost all hotels facilities are nice and satisfied. But just some advise are hotels restaurant should held also buffet package for lunch and dinner also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. CANDRA KURNIAWAN, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Reza T. H. Families - 26/03/2018
« Almost Great Weekend Vacation, But Poor Breakfast Service!!! »

Room and Overall Environment are great. City View from inside room is Great. Poor Breakfast Service: The Breakfast Staff Refuse my permission to re-visiting breakfast area, It Was at 7am, I just want to have a coffee at 9am. Such a bad performance from a little ask. But this little thing will make me think twice before re-coming at Mercure Karawang

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. REZA TAUFIK HIDAYAT, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Anonymous Business - 25/03/2018
« Satisfied »

As always, i enjoyed my stay on this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HARIO ARIEF WICAKSONO, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Yuswa Families - 20/03/2018
« Strategis »

Many entertainment area around hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear YUSWA S., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Anonymous Families - 07/03/2018
« stayvacation in Karawang »

We went to Gym area around 9.30 pm and the area closed. We saw one staff in that area, and he open the area and ask us to come in. The staff is very kind. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Mrs JULITA C., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Surya I. Business - 01/03/2018
« Nice hotel, well managed and best hotel staffs »

Staying this hotel for business trip, about every month i always choosed this hotel, hotel was nice, room was clean, hotel staff from all level always so polite and very good attitude

Our hotel has responded to the review
Our hotel has responded to the review

Dear SURYA ISKANDAR, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Sigit P. Business - 28/02/2018
« I love very much Mercure »

The good hotel in Karawang city, with complete facility. Good staff with hospitality attention. Express c/i and cleanliness room. with a full breakfast menu. And one more Thank you for Mr Budi Duty Manager, he give good service. ( Information and gracious ) .

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIGITPRINGADI S., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Ahmad Families - 26/02/2018
« Nyaman sangat berkesan »

with a sense of gratitude to the omnipresent God, given the health of happiness and success that is very meaningful to know the identity, to the two I say many terimaksih to the whole crew of the hotel mercure karawang enthusiastic suport prayer and souvenirs, I mendo'akan hopefully hotel mercure karawang success always Dan sedikit pemasukan sewaktu mau masak air pas buka termosnya kebetulan kotor bekas masak sebelumnya saya

Our hotel has responded to the review
Our hotel has responded to the review

Dear AHMAD M., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Rajeev K. Business - 24/02/2018
« Good »

Over All is good Except Indian food , Try to arrange Indian dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit hapsoro

AccorHotels certified review
Helsa Families - 19/02/2018
« Awesome and Fun-Tastic »

Excellent service, complete range facilities, very friendly staff and unforgetable birthday surprise from hotel staff. The room and the ambience so comfortable. Thank you so much for the hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELSA .., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
R. O. E. W. Families - 19/02/2018
« All is satisfied and makes all of My kids Happy diring long weekend At mercure karawang »

Food and all of your hospitallity makes comfort. Room small But clean and fresh, swimming pool to small But xoxo for kids hehehe. The most important thing is all of You is kindly and Friendly also helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. , We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Tom131313 Business - 17/02/2018
« Comfortable stay »

I am almost all comfortable at this staying, but I didn't find the hand towel at the washroom. And the water in the shower doesn't drain well. As for breakfast, I was satisfied all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KIMURA T., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Bon Business - 11/02/2018
« good customer service and ammenities »

good food and rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear BON C., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Toivo L. Business - 02/02/2018
« All is working well. »

I didn't like glass wall in shower room. I ordered just a massage but I got erotic one. Is that usual or a habit for foreigners?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Toivo L., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and we already doing consolidation with all SPA therapy to ensure this problem will not reoccur in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Setyobudi Business - 26/01/2018
« Food »

all food in Mercure is delicious and suitable with all of guest

Our hotel has responded to the review
Our hotel has responded to the review

Dear SETYO B., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro general Manager

AccorHotels certified review
Anonymous Business - 26/01/2018
« Below my expectations. »

I had terrible experience with cleanliness and speed of the internet. Cleanliness. There were so many ants and insects crawling on the bathroom floor. Leak under the sink. Foul water smell from the shower head. Some caught long hairs on the unused bath towel. Internet. Since I was away from my family, internet speed is a priority to connect as much as we can. Unfortunately, wi-fi connection is terribly slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NORMANDALEGARCIA A., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Rizal P. Business - 26/01/2018
« Warm hearted staff with Big Smile »

A good stay at the hotel. All staff was very friendly and helpful with a big smile on thier face made us feels welcome. Thank you Mercureian.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROSRIZAL B., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

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