Mercure Karawang 4 stars

TripAdvisor rating 4.5/5 202 reviews
Mercure Karawang
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Karawang

Jl Galuh Mas Raya
Teluk Jambe
West Karawang Indonesia
41361
karawang
indonesia

Tel: +622678638888

Fax: (+62)267/8638000

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI , AGRA MAS, WARGA BARU :   Galuh Mas

  • KARAWANG BARAT :   Galuh Mas Area

  • By plane

    SOEKARNO HATTA At 99km / 61 miles - Shuttle paying

  • By car

    KARAWANG BARAT At 2km / 1 miles

  • By train

    KARAWANG At 10km / 6 miles

GPS :-6.328304, 107.290948

Our accommodations

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe City View with 1 king size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Business Suite with 1 kingsize bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 48

Suite Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KUNOICHI JAPANESE RESTAURANT

Type of cuisine: Japanese

Our Japanese restaurant serves sushi, sashimi, teppanyaki, udon and bento with cold beer or sake for a memorable dining experience.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEMUNING RESTAURANT

Type of cuisine: International

Kemuning Café, our 24hour All Day Dining restaurant, serves authentic Indonesian delicacies and international cuisine including Western, Chinese and Japanese dishes.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M LOUNGE & POOLBAR

Photo non contractuelle / Strictly non binding

The al fresco pool bar serves light snacks and beverages.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 750

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Mercure Karawang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,361 reviews

tripadvisor

TripAdvisor Rating 4.5/5

202 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Awesome

Customer review rating 4.3/5

Sy… Couples - 11/10/2019 AccorHotels review

Great hotel, with satisfying services and luxury think in the room

Dear SYAHLAN S., Thank you for your good comments regarding your stay at the Mercure Karawang. We really appreciate it. I will share your comments with our team and your feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Convenient

Customer review rating 4.3/5

Andy Business - 24/09/2019 AccorHotels review

I was a quite frequent stay at mercure. So I got used to.

Dear ANDY C., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Great Hotel and good service

Customer review rating 4.3/5

Boon L. C. Business - 10/09/2019 AccorHotels review

The room is big and clean. Daily buffet breakfast is great opportunity to try local foods and delicacies. The staff is attentive and the daily shutter to my factory is great. The only complaint is the driver who transfer me to Ibis Bandung on 6th Sept morning is not good at all as he falls a sleep during driving and have to keep taking sweets to wake him up. Pls can you train all drivers to ensure they have sufficient sleep before taking any duty the next day.

Dear BOON LEE C., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am truly sorry that your experience did not meet your expectations regarding your transportation to Bandung. Please allow me to express my sincerest apologies, regarding this matter. We already remind to Our Golden Bird as a third party to take this as an Improvement in term of services, and we will do some action to ensuring all drivers well manage their times to well performance during their working. We appreciate your sharing is our concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

Good

Customer review rating 4.3/5

Robert Business - 06/09/2019 AccorHotels review

Not received rewards points from previous stay.

Dear ROBERT L., We very much appreciate your comments regarding your stay at the Mercure Karawang. We do apologize and We will check regarding your information and ensure to earn your point to your account . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro Genaral Manager

As I expected, it was very good experiences

Customer review rating 4.3/5

I. Families - 27/08/2019 AccorHotels review

as I expected, we always satisfied with the all matters at Mercure Hotel Karawang. please always keep it!!

Dear I. INTAN, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Everything is just perfect as I want it to be

Customer review rating 4.3/5

Naerna Business - 22/08/2019 AccorHotels review

It is with great pleasure that I can stay at Mercure Karawang Hotel. The reception team was courteous and informative. My room was clean, comfortable, and furnished appropriately except garbage bin in the bathroom which is no sanitary bag. The Hotel team was prompt, reliable and friendly. Management was available to solve problems. The food quality was good, but sometimes have to wait if ordering at Kunoichi Restaurant for dinner. Hotel amenities (pool and playground) were clean, attractive and properly equipped. My daughter was happy enough with the little playground. I think she enjoyed living in this attractive hotel for several months.

Dear ERNA Y., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro Genaral Manager

+ staff, room, food

Customer review rating 4.3/5

Anne Families - 16/08/2019 AccorHotels review

This is the 2nd time we're staying, overall everything was very satisfied....keep on the good work

Dear ANNE A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Satisfied

Customer review rating 4.3/5

Fikuri Couples - 12/08/2019 AccorHotels review

The room is very clean. I would to stay at mercure hotel again next time.

Dear M. FIKRI F., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Nyaman buat beristirahat....

Customer review rating 4.3/5

Anonymous Solo - 12/08/2019 AccorHotels review

Comfort, clean and complete hotel facilities...

Dear MUHAMMAD K., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Overall not bad

Customer review rating 4.3/5

Sudhira W. Families - 07/08/2019 AccorHotels review

The hotel located strategically near KCP mall and other two malls that connected. You can easily find food around the area from traditional one to the famous brand fast food. The room was quite nice, spacious n clean.

Dear Mr. Sudhira W., Warm Greeting from Mercure Hotel Karawang. We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager
Customer review rating 4.3/5

Parmjit Business - 26/07/2019 AccorHotels review

good thanks

Dear mmr. PARMJIT J., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro Genaral Manager

Nice hotel with nice reception

Customer review rating 4.3/5

A. K. Business - 23/07/2019 AccorHotels review

nice hotel with nice reception ms.titin & ms Fitri very friendly and helpful for fast check in and check out overall oke. Thks mercure for good service

Dear k. A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The best hotel at karawang

Customer review rating 4.3/5

Oscar B. Families - 21/07/2019 AccorHotels review

Very nice ambience, nice staff and very strategic place near mall.

Dear OSCAR B., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

NICE HOTEL

Customer review rating 4.3/5

Nafrizal M. Business - 20/07/2019 AccorHotels review

Beautiful room, excellent location. Staff were exceptionally friendly and helpful. fulfilled my expectations as a four star class hotel, one of the prestigious and most strategic hotels in Karawang. I stay 2 weeks at 1st until 12 july and always found same breakfast menu, but fortunately many kind of menu make you not bored also additional restaurant make you have alternative menu to try in order to breakfast or dinner.

Dear NAFRIZAL M., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Nice greeting by Hotel's employee & great taste of food, please keep the good performance

Customer review rating 4.3/5

Zufry H. Families - 12/07/2019 AccorHotels review

Nice greeting by Hotel's employee & great taste of food, please keep the good performance. Speed up swimming pool maintenance.

Dear Mr. ZUFRY H., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Awesome

Customer review rating 4.3/5

Dadon Business - 12/07/2019 AccorHotels review

strategic location, complete facilities, well services,

Dear DONNY KURNIAWAN // A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Room facilities and Breakfast menu are complete and adequate

Customer review rating 4.3/5

S. Business - 08/07/2019 AccorHotels review

I recommend to stay at Mercure if visit to Karawang again both for personal and business matters

Dear S. SARIDA, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Family Holiday

Customer review rating 4.3/5

Rahman A. Families - 08/07/2019 AccorHotels review

Very good experience, very fell welcome starting from check in until c out, the staff very nice, im very happy stay in this Hotel, i stay at 15 floor corridoor very clean, room very nice complette with the Traditional welcome tea, my kids very happy play at the kids corner, especialy playstation with big screen. my breakfast is the best because the item menu very complette and variative, i try start from japanice until western menu you can choice.

Dear mr Y. YANGKI, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Clean & quiet envirolment

Customer review rating 4.3/5

Chong Business - 28/06/2019 AccorHotels review

Wonderful . Enjoyed the room ambience. The atmosphere was great . Good sleep

Dear CHONG KOK C., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Overall experience is Good

Customer review rating 4.3/5

Oktafia Business - 26/06/2019 AccorHotels review

overall is good, need to improve on the odor water, sometimes the water (shower) smell not so good and also the lighting was poor, additional lighting in the room as optional would be good, pls consider to add

Dear OKTAFIA HARISBIAN S., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in karawang