Hotel - Mercure Karawang
Mercure Hotel Mercure Hotel

Mercure Karawang

4.5/5 134 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

  • 242 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 15 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,003 reviews

Our guest reviews for Mercure Karawang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 134 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Tetty Business - 08/09/2018 AccorHotels certified review
« Excellent »

Excellent services, food, room lay out. Will be better if carpet can be clean by vacuum cleaner, thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TETTY A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Eko Business - 08/09/2018 AccorHotels certified review
« Mr »

Room clean , food delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear EKO H., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Anonymous Friends - 06/09/2018 AccorHotels certified review
« Stay was good but food & spa experiences were poor. »

Stay - room was clean and good. Location - convenient. Food - service can be improved. Spa - poor service, felt shortchanged, constantly wasting time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KIAM HAM Y., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

Farchan B. Families - 05/09/2018 AccorHotels certified review
« satisfied »

Easy to reach this hotel and so many culinary arround

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. FARCHAN b., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Andry P. Business - 03/09/2018 AccorHotels certified review
« Enjoyed for stay at Mercure Karawang »

Very nice location at central of Karawang, very nice clean room, hospital crew, good food and beverage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDRY P., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Charles Business - 28/08/2018 AccorHotels certified review
« Great Hotel »

Clean rooms, great customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Charles., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Afriyanto Families - 06/08/2018 AccorHotels certified review
« friendly staff »

Need to improve children's play facilities and infrastructure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VENNES We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Michael Business - 30/07/2018 AccorHotels certified review
« Sales Representative very helpfull »

Sales very responsive and helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL T., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Amir B. Business - 30/07/2018 AccorHotels certified review
« keep it up!!! »

Do check with the internet speed. Inconsistent at a time and very slow. Credits to your Sales Exec, Tiara Viska Amanda for the transportation assist :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMIR B., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

W. Families - 19/07/2018 AccorHotels certified review
« Consistently Perfect »

I stayed twice in the last two months at Karawang Mercure. The hardware and service are perfect, I found no flaw at this hotel. The attention given to details by the hotel crew is extraordinary, for example my order of unusually early morning transportation was taken and executed perfectly. As an Accor Plus member I feel personally recognized and highly accommodated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ANDOJO W., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Family - 19/07/2018 TripAdvisor review
« Consistently perfect »

This is my second visit to this hotel. I found that the physical facilities and services are consistently perfect. Special amenities for Accor Plus members are provided exactly according to the book. This is worth noting because at some other Accor hotels member amenities are furnished only intermittently.

Neneng R. Families - 18/07/2018 AccorHotels certified review
« Great hospitality »

It was great every staff that met me always greet with a smile. Good food, enjoy the moment.

Rika Business - 13/07/2018 AccorHotels certified review
« Good location, great food »

Located near to mall and family activity. Also, great food especially the Japanese restaurant and tasty cookies. Simply the best chocolate cookies I've ever taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RIKA NOVITA R., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Erwin Business - 09/07/2018 AccorHotels certified review
« Great location »

It was nice hotel, can’t temember if I was upgraded but overall was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERWIN K., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Candra K. Business - 08/07/2018 AccorHotels certified review
« Nice hotel on the strategic place »

Basically overall services from hotel are good and satisfied. Near to malls and toll road are important to me. Because last time i lived for long period (10 days) so sometimes i feel bored with breakfast menu, Only a little bit advise from me is varians of breakfast foods should be added especially need to be add indonesian traditional foods, like sundanese food or javanese food. But overall are satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHANDRA .., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Hoa J. W. Business - 08/07/2018 AccorHotels certified review
« Excellent »

Simply Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HOA JING W., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Raimi Couples - 28/06/2018 AccorHotels certified review
« Charming & Elegance.. »

Beautiful lay out. Friendly staff with confidence in every aspects.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUMI A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Sudhira W. Friends - 25/06/2018 AccorHotels certified review
« Nice hotel »

It was a nice experience staying at mercure karawang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUDHIRA W., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

S. Friends - 25/06/2018 AccorHotels certified review
« Nice stay »

Room is nice, great facilities, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Amar Families - 21/06/2018 AccorHotels certified review
« Cozy, and good experience, worth it for money »

i like coziness and cleanness from the Hotel. the staff hotel also friendly and always giving a smile. I also surprised with facilities in the swimming pool, with they provide games for childrens. so there feel more comfort, enjoy and happy in swimming pool Area. But, i suggest the cafe (room) between swimming pool area and children playground should be no smoking area. Because there a lot of people and childrens gather in that area. I saw some people free to smoking and drinking alcohol in that area. if the top of swimming pool area cover with some glasses or others, to make more cozy and not to direct feel to sunlight it will be more to cozy for children's and others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMAR N., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

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