Hotel - Mercure Karawang
Mercure Hotel Mercure Hotel

Mercure Karawang

4.5/5 131 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

  • 242 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 962 reviews

Our guest reviews for Mercure Karawang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 131 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Erwin Business - 09/07/2018 AccorHotels certified review
« Great location »

It was nice hotel, can’t temember if I was upgraded but overall was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERWIN K., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Candra K. Business - 08/07/2018 AccorHotels certified review
« Nice hotel on the strategic place »

Basically overall services from hotel are good and satisfied. Near to malls and toll road are important to me. Because last time i lived for long period (10 days) so sometimes i feel bored with breakfast menu, Only a little bit advise from me is varians of breakfast foods should be added especially need to be add indonesian traditional foods, like sundanese food or javanese food. But overall are satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHANDRA .., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Hoa J. W. Business - 08/07/2018 AccorHotels certified review
« Excellent »

Simply Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HOA JING W., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Raimi Couples - 28/06/2018 AccorHotels certified review
« Charming & Elegance.. »

Beautiful lay out. Friendly staff with confidence in every aspects.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUMI A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Sudhira W. Friends - 25/06/2018 AccorHotels certified review
« Nice hotel »

It was a nice experience staying at mercure karawang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUDHIRA W., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

S. Friends - 25/06/2018 AccorHotels certified review
« Nice stay »

Room is nice, great facilities, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Amar Families - 21/06/2018 AccorHotels certified review
« Cozy, and good experience, worth it for money »

i like coziness and cleanness from the Hotel. the staff hotel also friendly and always giving a smile. I also surprised with facilities in the swimming pool, with they provide games for childrens. so there feel more comfort, enjoy and happy in swimming pool Area. But, i suggest the cafe (room) between swimming pool area and children playground should be no smoking area. Because there a lot of people and childrens gather in that area. I saw some people free to smoking and drinking alcohol in that area. if the top of swimming pool area cover with some glasses or others, to make more cozy and not to direct feel to sunlight it will be more to cozy for children's and others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMAR N., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Inayah F. Families - 21/06/2018 AccorHotels certified review

I really love mercure karawang because they have a friendly staff, a great location, a full facility , and really good taste for breakfast . thank

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr f. , We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Engelbert P. Business - 21/06/2018 AccorHotels certified review
« Wifi »

Wifi signal very very poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ENGELBERT p., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

Mala Business - 11/06/2018 AccorHotels certified review
« Good but less than perfect »

It all perfect until I asked for a plastic bag/anything to put my wet laundy in. The receptionist said they didnt have that. I think it would be nice if you guys prepare for that kind of request. Also I couldn't borrow the towel from swimming pool area....which is a bit weird because I was all drenched. Haha. But overall experience, it was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NURMALASARI .., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

Eki I. N. Families - 05/06/2018 AccorHotels certified review
« Grear experience »

Excellent view in lobby, great reastaurant & comfort room

Our hotel has responded to the review
Our hotel has responded to the review

Dear EKI IKHBAL N., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Isven D. Families - 04/06/2018 AccorHotels certified review
« saya terkejut dengan security guards yang sangat sopan »

This Guy ( security guards) mr Muhammad , i like him, he talked to me very politely, educated , and nice. eventhough i think he was graduated from high school but from his behave and the way he talked and comunicate with me , it seems that he has manners. his attitude if compare to another security guard in common, i give him 8 from 10 .

Our hotel has responded to the review
Our hotel has responded to the review

Dear ISVEN D., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Alif Z. Business - 26/05/2018 AccorHotels certified review
« Magnificent »

The food is nice even recently at Ramadhan, Mercure serve us the meal prior starting our fasting

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALIF Z., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Gustavo C. Families - 21/05/2018 AccorHotels certified review
« Warm and pleasant »

Very good to stay in Mercure again. Your care since the check in to ensure the guests are welcome and comfortable is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUSTAVO TEIXEIRA A C., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Dovan Business - 20/05/2018 AccorHotels certified review
« Good »

Food can be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear PANGUBONA D., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Morris S. Families - 14/05/2018 AccorHotels certified review
« Unmemorable Experience »

Great service staff ....and definitely perfect.check in process is very fast with welcome drink.Rooms are well maintained and cleaned.excellent bed comfort,good amenities,many variants of breakfast choices as well.there is kids activities on Sunday morning next to pool side ,very recommended for family stay.location was nice near to the best to do shopping mall. Thank you Mercure Karawang for hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MORRIS S., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Sh Families - 07/05/2018 AccorHotels certified review
« A Bit Of A Setback From Previous Accor Stay »

I have been an accor le club member for a few years and this experience was a setback from previous stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SRI H., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

Calvin Business - 04/05/2018 AccorHotels certified review
« Value for money »

Friendly and good helping staff..

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHUNG S., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Wanling Business - 03/05/2018 AccorHotels certified review
« Helpful staff and confortable room »

comfortable room. Thanks to Mr Deden for arrange driver to send us to Alphamart, we truly appreciate it! definitely will visit Mercure again in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HEAH W., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Rio K. Business - 30/04/2018 AccorHotels certified review
« Good place to recover energy »

Nice room, good welcome greeting as well as snack amenities. However, lack of shower curtain made floor all wet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RIO WICAKSONO K., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

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