Novotel Marseille Centre Prado Hotel 4 stars

TripAdvisor rating 4.0/5 713 reviews
Novotel Marseille Centre Prado
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Hotel extras

  • Located in the heart of the Prado business district, close to Parc Chanot

  • Friendly bar and restaurant with contemporary decor

  • Four modular meeting rooms that can accommodate 250 people

  • Spacious rooms for families, free WiFi

  • Direct metro to the St-Charles TGV train station or the Stade Vélodrome

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Hairdressing salon (Nearby)Paying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Bicycles rental (Nearby)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Marseille Centre Prado

103 Avenue du Prado
13008
marseille
france

Tel: +33491831010

Fax: (+33)4/91798412

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   19/21/21S/41S PRADO PERIER

  • SUBWAY :   2 (ROUGE) PERIER

  • By plane

    MARSEILLE PROVENCE At 17km / 10.56 miles

  • By train

    TGV ST CHARLES At 4.7km / 2.92 miles

GPS :43.280726, 5.387006

Our accommodations

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements. The Novotel Marseille Centre Prado offers the new generation of Novotel room. All our rooms span 269 sq. ft. (25 m²) and have individually-controlled air conditioning. Discover our Executive Rooms with terrace.

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 queen-size bed and 2 sofa beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with terrace and double bed

  • Max. number of persons: 2
  • Area: From 23
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Executive Room with double bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Suite with terrace, double bed and couch

  • Max. number of persons: 4
  • Area: From 40
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open space intended for relaxation. Whether it's for a professional meeting or a drink with friends, it has everything to enable you to spend pleasant moments together. Enjoy a glass of wine and our selection of salads, sandwiches, meals and desserts.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Marseille Centre Prado

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,795 reviews

tripadvisor

TripAdvisor Rating 4.0/5

713 reviews

Week-end

Customer review rating 4.3/5

Yves Couples - 04/10/2019 AccorHotels review

Prestation satisfaisante.

Not what I expected from a Novotel

Customer review rating 4.3/5

Breege Couples - 29/09/2019 AccorHotels review

The room was clean and to a good standard the major issue I had was the air conditioning did not work and room was uncomfortable and impossible to sleep I complained but issue was not rectified The staff were allways pleasant to deal with

Convenienet hotel at a nice neighborhoud

Customer review rating 4.3/5

Michael Families - 29/09/2019 AccorHotels review

nice neighbourhood, typical Novotel, spacious suite with nice balcony, very good breakfast, easy public parking just next door . The only problem was a very bad smell in the one room when we arrived late night. We reported it next day but they could not fix it and the next night they offered us a room change . We did not like to move for just one night so eventually they have us a discount, fair. So overall happy with the response of the hotel management

Functional hotel

Customer review rating 4.3/5

Stan C. Couples - 22/09/2019 AccorHotels review

The hotel is clean with exsreamly helpfull staff but certain aspects could be improved with more thought one very dangerous point relates to the in bath shower the side of the bath is very high for guests under 6 feet high my wife and I who are of average height found it difficult to step over edge to get into the slippery bath making a fall likely this danger could be prevented with a simple handle on wall to help. The bathroom mirror is positioned to high which when looking into it only the top half of face was visible which was difficult for my wife to apply make up. The rooms were clean and functional but did not have a cosy feel more I feel for a bus sines guest rather than a Holliday visiter.

Very good stay

Customer review rating 4.3/5

Mel Couples - 19/09/2019 AccorHotels review

We chose the hotel for a three night stay and it was a very good decision. The room was large, the balcony with views over the city was fine, the house was clean, the service very friendly and helpful.

Modern hotel in good location

Customer review rating 4.3/5

Anonymous Business - 05/09/2019 AccorHotels review

The room was very nice and modern. Overall, I highly recommend this hotel, although there was a major problem (that should be easy to fix): there was a horrible toilet smell coming from the AC. It was particularly bad in the room (such that I had to turn off the AC despite of the heat), but also noticeable in the lobby. The AC lacks maintenance.

Helpful staff breakfast good

Customer review rating 4.3/5

Paul M. Families - 14/08/2019 AccorHotels review

Enjoyed the breakfast. Staff were helpful. Room was a little bit on the small size compared to other Novotel hotels stayed in.

Clean, friendly staff and good breafast

TripAdvisor rating 4.0/5

Marcel B Family - 09/08/2019 TripAdvisor review

Stayed in a room with 4 people (2 kids) and a balcony. Only a couple of parking spaces. Two Tesla chargers (slow). Lot of choices at the breakfast even near closing of the buffet. Subway is a few meters away

Dear Marcel B thank you for sharing your experience at NOVOTEL MARSEILLE CENTRE PRADO VELODROME,. We're please to hear that you apreciated our Hôtel. We hope to see you again soon at NOVOTEL MARSEILLE CENTRE PRADO VELODROME. Best regards Jean-Luc SEMON
Customer review rating 4.3/5

B. Families - 04/08/2019 AccorHotels review

Super

Madame/Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marseille Centre Prado Vélodrome. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Jean-Luc SEMON h9…

suitable location

Customer review rating 4.3/5

Willem D. H. Business - 01/08/2019 AccorHotels review

unfortunately nothing special, due to the good location with regards to the area of my business we selected the hotel. having stayed in several NOVOTEL's we expected the 4-star treatment which unfortunately was not shown. for the same quality we could have gone to the IBIS hotel around the corner which would have been cheaper. the 4 star notation is to be earned because that it is written on the door does not mean anything so tell your staff to EARN IT. (and upgrade the hotel it self as it is clearly lacking maintenance)

Dear WILLEM DE H., Thank you for taking the time to tell us about your experience at the Novotel Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Luc SEMON h9…

Lovely hotel in Marseille

TripAdvisor rating 4.0/5

judyradley Couples - 26/07/2019 TripAdvisor review

Have stayed at this hotel for years. Lovely staff and clean bedrooms with fluffy towels. Always try their best with any personal requests. Breakfast excellent. Nice modern reception area with friendly staff. Good position for beach, port and football ground.

Upon check-in, the receptionist should warn hotel guests that their car may be towed away from the parking spaces adjacent to the hotel.

Customer review rating 4.3/5

Anonymous Friends - 16/07/2019 AccorHotels review

Very comfortable stay in a pleasant Novotel offering efficient services.

Dear THEODORE C., This is an update of the unanswered comments. Your opinion is important because it allows us to improve the quality of our services, which is why we want to take notice of all our guests' comments. We apologize for this late response. We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the impoundment, we ask our teams to warn our customers. In addition, several warnings are posted in the hotel (front door, front desk, elevators, bedroom doors) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Luc SEMON h9…

fresh and confortable

Customer review rating 4.3/5

Giulia Business - 12/07/2019 AccorHotels review

the room was silent and fresh, dinner was great!

Dear GIULIA M., This is an update of the unanswered comments. Your opinion is important because it allows us to improve the quality of our services, which is why we want to take notice of all our guests' comments. We apologize for this late response. We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Luc SEMON h9…

One night stay

Customer review rating 4.3/5

Jdm Couples - 20/06/2019 AccorHotels review

Room was good [as usual ] . Slightly disappointed with menu choice for dinner .

Dear JAMES M., Thank you for taking the time to tell us about your experience at the Novotel Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tiffany BERENGER h9…

Ok hotel.. odd breakfast, horrible beds, strange staff

Customer review rating 4.3/5

Glen Couples - 17/06/2019 AccorHotels review

I think the title may suggest I want happy with the hotel, but it's a bit harsh.. The location is a bit out of the way, although very handy for Perrier metro stop. The lobby had a strange smell, and the ceilng leaked a lot I've night (possibly explaining the smell). The room was lovely, great balcony and high view, although the view is of mostly buildings, there are some things in the distance which makes it pretty. The mini bar has random stock items in it, depending I believe on what they had on the trolley. The shower leaked all over the floor (room 714) but there were plenty of towels to no this up. Service the shower screen. The bed.. I suppose a significant reason for my lower than perfect score, is awful! A sponge pad with ill fitting sheets. Really poor week of sleep due to this. Great Room service though, and they always came in regardless of what time we left the building. Breakfast was odd. Some days the staff could be bothered to get plates out, others they just stood and glared at the customers I think this is a leadership issue, and you should consider training your manager to manager rather than watch. New pans needed at the egg station.. they all stick.

Dear GLEN F., Thank you for taking the time to tell us about your experience at the Novotel Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit of 2000 points = 40.00€ on your membership card classic accorhotels to use for your next stay. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Tiffany BERENGER h9…

Good but not grat

Customer review rating 4.3/5

Stephan D. Business - 17/06/2019 AccorHotels review

Good room, excellent welcome but compared to other Novotel I stayed at in the past, the overall experience was disappointing : - awful smell when you enter the lobby - awful smell when I entered my room. So much so I had to ask to change it - no gym, no pool, no entertainment.

Dear STEPHAN D., Thank you for taking the time to tell us about your experience at the Novotel Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; because of a smell, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tiffany BERENGER h9…

OKay

Customer review rating 4.3/5

Bryuce D. Couples - 09/06/2019 AccorHotels review

Staff was distant and not very helpful. We asked for a courtesy check out at 2:00 rather than 12:00 and they said no problem- I then asked if there was any additional charge and they said, of course - 50 euros. I understand the policy but not the fact that they did not tell us up front without me asking.

Dear BRUCE D., This is an update of the unanswered comments. Your opinion is important because it allows us to improve the quality of our services, which is why we want to take notice of all our guests' comments. We apologize for this late response. We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Luc SEMON h9…

deception

Customer review rating 4.3/5

Anonymous Families - 02/06/2019 AccorHotels review

deçu

Monsieur D., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Marseille Centre Prado Vélodrome. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Votre avis est important car il nous permet d'améliorer la qualité de nos services, surtout en votre qualité de Membre Platinium du club AccorHotels. Vous nous alertez sur la qualité de notre accueil, à votre arrivée, et sur le déroulement des formalités de départ. Notre équipe de réception a été complètement renouvelée. Nous insistons sur l'importance de la qualité de l'accueil dans un établissement de notre catégorie et nous constatons chaque jour des progrès. En ce qui concerne le surclassement, que nous proposons systématiquement (selon disponibilité) aux membres du club AccorHotels, Vous aviez réservé une chambre pour 2 adultes et 2 enfants. Le seul surclassement possible était la suite, nous n'en n'avons que 4 et elles étaient toutes occupées. Je crédite ce jour 1500 points sur votre carte Le Club AccorHotels, au titre de "problème dans la qualité de service". Nous espérons vous revoir très vite au NOVOTEL MARSEILLE CENTRE PRADO VELODROME,et conserver votre confiance. Cordialement Jean-Luc SEMON h9…

Correct

Customer review rating 4.3/5

Anonymous Couples - 15/05/2019 AccorHotels review

Correct.

Madame/Monsieur B., Ceci est une mise à jour des commentaires non répondus. Votre avis est important car il nous permet d'améliorer la qualité de nos services, c'est pourquoi nous tenons à prendre connaissance des avis de tous nos hôtes. Veuillez nous excuser pour cette réponse tardive. Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Marseille Centre Prado Vélodrome. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Jean-Luc SEMON h9…

not impressed , room not very clean .... bad smell in the room

Customer review rating 4.3/5

Matty Business - 02/05/2019 AccorHotels review

i found hair in the bed and shower on the day of my arrival .... when air condition was not on there was a bad smell in the room

Dear MATTHEW R., This is an update of the unanswered comments. Your opinion is important because it allows us to improve the quality of our services, which is why we want to take notice of all our guests' comments. We apologize for this late response. Thank you for taking the time to tell us about your experience at the Novotel Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Luc SEMON h9…
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