Hotel - ibis Mexico Alameda
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mexico Alameda Hotel

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3.5/5 499 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 899.24 MXN Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.

  • 144 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • 110/120 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 4,349 reviews

Our guest reviews for ibis Mexico Alameda

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 499 reviews
AccorHotels certified review
Andrew C. Business - 11/04/2018
« Allergy galore »

Mr C. could not stay in the hotel as he started sneezing due to something in the room-. He complained about the damp/humidity/sewer or pipes smell (and so did several other guests who had stayed there for the same summit)- He had to check out and find somewhere else to stay and was re-assured by the hotel reception staff that they would only charge the first night. He has now received his bank statement and it is a total of MXN 7'436 that have charged to his card- Could you please explain this before I go ahead and share my feedback on booking platforms?

AccorHotels certified review
Jo… Couples - 09/04/2018
« Excellent Service »

The room was very clean, and the check in was very quick. The location of the hotel is excellent .

AccorHotels certified review
Jc R. Solo - 04/04/2018
« good....just about right »

good and clean hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Carlo Rivera, We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atte: Carlos Guzmán Asistente de Gerencia

TripAdvisor review
Friends getaway - 04/04/2018
« Sup-par compared to other Ibis hotels »

The bathroom was not clean. There were dirty hand marks on one of the walls. The other walls were haphazardly half painted, as if someone had started fixing up the wall and decided to leave the job in the middle.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comments, we are very sorry for what happened, rest assured that we will review the issue with the team of judges to avoid happening again, we hope you give us the opportunity to serve you better in the near future. regards

AccorHotels certified review
Alejandra P. Friends - 03/04/2018
« Disappointing - dirty and half painted bathroom »

I've stayed in other Ibis hotels in Europe. I was disappointed by the status of the room, particularly the bathroom. The wall was not only dirty (there was a dirty hand imprint on one of the corners of the bathroom), it had been fixed very haphazardly and half painted in certain sections. The shower is designed in a way that makes it impossible to shower without making the entire bathroom completely wet . I can submit pictures of the state of the bathroom if needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandra P., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. have the security that we are working to solve the issue of showers and we hope to finish in the near future Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Dustin Couples - 26/03/2018
« It's okey »

The hotel itself is okey and in a good location in the city center. The staff is okey but not overly friendly or helpful. One day we did not have water at all so we could not take a shower which for us is one of the two reasons to stay in a hotel: bed to sleep and water to clean yourself after and before a long day. The staff on the phone kept us on the line to wait but in the end didn't get back to us. The second one at the reception told us to come back later so we would receive a discount or free breakfast (we also had to leave the hotel because we already had a tour to get to). When we returned in the evening, we had to fight again for getting a discount because of course nobody wrote it down and because "now the water was working again" it was fine for the staff. In the end they offered breakfast or a discount again but they could only give it to us in the morning once we checked out. In the morning it was no problem and the lady was quite friendly and she saw in the system written already that we'd get money back. So in the end it worked out but was quite a long process. Also, it was very helpful to travel with a native speaker and Mexican who was actually able to "fight" in their native language.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dustin S., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We will work our attention to the guest with our reception partners and in the good monitoring of pending. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Pete S. Families - 26/03/2018
« Great location, spartan but nice hotel »

Got exactly what we expected for the price. Excellent location next door to the Metro station and 1 block from the pedestrian mall and all the downtown sites. Rooms are Spartan but were clean, and quite functional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Yesenia Couples - 25/03/2018
« Fantastic »

Great place to rest, silent and good cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yesenia Guadalupe Padilla Huerta, We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atte: Carlos Guzmán Asistente de Gerencia

AccorHotels certified review
A. G. Business - 25/03/2018
« Excellent »

Clean room, easy check in, good food, excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandra G. Ruiz, We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Rodrigo V. Business - 27/02/2018
« Great pillows, small rooms, noisy building. Good stay, everything could be improved. »

I staid on Ibis Alameda due to Accord promotions (no actual difference from booking directly...)and that the hotel was conveniently located. To my surprise I did not get the option to have a two bed room and nobody tried to explain or give me an alternative. The rooms are small, the bathrooms are nice, but the shower doors do not keep the water in, so you flood the bathroom everytime you shower (great work from Erika who tidied up the room wonderfully). The building has very noisy plumbing and overall I would expect a better service for the price I paid (once again, everything was good, but that´s just it. It was "good", not great). Will consider returning as the location is very convenient for my business plans.

AccorHotels certified review
Kata Solo - 21/02/2018
« Normal »

Tranquilo

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Catalina Arboleda, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Mexico Alameda. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros, permitame saber un poco mas de detalle sobre su estancia y tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

AccorHotels certified review
Rubén A. Business - 21/02/2018
« EXCELENTE »

ESTANCIA CÓMODA Y CONFORTABLE

AccorHotels certified review
Mr S. P. Couples - 21/02/2018
« Tiny and lacks accommodations »

Rooms are tiny and lack basic accommodations that are complimentary at most other hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio Padilla, Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Diego G. Solo - 20/02/2018
« Good location »

The hotel has a good location if the plan is to visit different places in CDMX, it is located downtown close to Palacio Nacional, Bellas Artes, subway line 4 & 1.

AccorHotels certified review
Humberto Business - 16/02/2018
« PLACENTERA »

COMODA

Our hotel has responded to the review
Our hotel has responded to the review

Dear Humberto W., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivonne

AccorHotels certified review
Marina Solo - 16/02/2018
« Short but sweet »

Very short stay, but the receptionist who did my check in and the server that helped me with dinner were both very nice. Great bed and good shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina B., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivonne

AccorHotels certified review
Javier Business - 15/02/2018
« Poor quality of facilities. »

1. Gray towels instead of white. 2.-The Sink needed plumbing service. 3. There wasn’t a mini shower towel. I have been to different Ibis hotels and this is not what I expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier Elizalde lopez, Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivonne

AccorHotels certified review
Indra A. H. Business - 15/02/2018
« excelente »

satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indra Alonzo, We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivonne

AccorHotels certified review
Yolanda Friends - 13/02/2018
« Terrible »

From the moment we arrived, we were greeted with nothing but negativity. They cancelled our reservation without us knowing. The front desk person was rude, and seemed as though she did not want to be there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sahbreena M., Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivonne

AccorHotels certified review
Anonymous Solo - 06/02/2018
« the worst hotel »

hotel staff were not helpful nor informative, just asked about local customary questions, they were not aware of, don't know english.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raja C., Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivonne

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