Mercure Newcastle Airport 4 stars

TripAdvisor rating 4.5/5 309 reviews
Mercure Newcastle Airport
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Complimentary shuttle bus transfers to the airport

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Boat excursions
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318
williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Contact email

Check-in from 14h00

Check out up to 11h00

  • HAMILTON STATION NEWCASTLE :  

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Our accommodations

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: Airport view, Forest view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: Airport view, Forest view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MACH ONE BAR

Photo non contractuelle / Strictly non binding

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,418 reviews

tripadvisor

TripAdvisor Rating 4.5/5

309 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Inviting and friendly

Customer review rating 4.5/5

Anonymous Solo - 08/11/2019 Confirmed reviews AccorHotels

Prompt check in and staff assisted with every request. Staff have gone out of their way to help me and make me as comfortable as possible especially with my medical condition - I always feel welcome. Would like to see a few more options on the midday room service menu.

Dear Monique L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

It was very pleasant.

Customer review rating 4.5/5

Hugg Business - 06/11/2019 Confirmed reviews AccorHotels

It was convenient and staff were very helpful.

Dear Hugh C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Excellent service

Customer review rating 4.5/5

Anonymous Couples - 06/11/2019 Confirmed reviews AccorHotels

Very helpful and pleasant staff in all areas . Very clean well appointed and quiet room with first class bed . Evening meal excellent , breakfast satisfactory. The only ‘downer’ was being asked to pay for parking which I thought was a bit tough given the tariff

Dear Brian M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very clean and comfy

Customer review rating 4.5/5

Kathryn L. Friends - 05/11/2019 Confirmed reviews AccorHotels

Welcomed on arrival.. straight up to room. Down got dinner food great.

Dear Kathryn L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great hotel.

Customer review rating 4.5/5

Kim Q. Couples - 05/11/2019 Confirmed reviews AccorHotels

Clean tidy well presented exceptional staff, comparable to any hotel we’ve stayed in all over the world.

Dear Kim Q., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Fine a

Customer review rating 4.5/5

Christine Families - 04/11/2019 Confirmed reviews AccorHotels

As expected

Dear Christine O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Mrs Vera K.

Customer review rating 4.5/5

Vera K. Couples - 03/11/2019 Confirmed reviews AccorHotels

Hotel staff very friendly and welcoming. Clean and comfortable place to stay.

Dear Vera K., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very comfortable and great rooms

Customer review rating 4.5/5

Doc M. Business - 03/11/2019 Confirmed reviews AccorHotels

Friendly staff and easing check in and out

Dear Dorian M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Overnight stay to fly out next day

Customer review rating 4.5/5

Kevin S. Business - 03/11/2019 Confirmed reviews AccorHotels

My stay was unexpected as I was unable to get a flight home on the evening I arrived. I had not been able to plan my flight time previously. So I booked a flight the next morning and chose to stay at this hotel as it allowed me to return my rental car, saving me overnight costs, and take a shuttle to the airport in the morning. The savings in the car rental helped justify the high cost of the room for the night. I enjoyed the restaurant and there is a bar as well.

Dear Kevin S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

What? No food available?

Customer review rating 4.5/5

Jo M. Couples - 02/11/2019 Confirmed reviews AccorHotels

No coffee room service No in room dining Restaurant closed - on a Saturday!! We arrived late, all the local restaurants were shut so we went to bed hungry. Plus the TV kept turning itself off. I have stayed in Mercure hotels all over the world and this one was absolutely appalling. I could have got same service in a roadside motel for half the price.

Dear Morris R., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do have overnight Room Service available from 10.00pm until 5.00am so I'm unsure why you thought there was no food available. There is also someone available at Reception to assist with any issues 24 hours a day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

A mix of very good and average.

Customer review rating 4.5/5

Sharon Business - 01/11/2019 Confirmed reviews AccorHotels

The room and front of house staff were fantastic. Unfortunately the waitress who served me a glass of wine during dinner spilt the glass over my table, book and myself. Her clean up was average and so was her apology, I had to ask for extra cloths and she poured the remainder of the glass into another glass and charged me for the full glass. However the manager at the front desk sorted it out and helped me clean my white pants. The Room was good except for the GPO would not allow my MacBook Pro charger to fit as it was placed too low on the wall and the desk. AND I hate that your breakfast does not include a Barrister Coffee.

Dear Sharon D., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 4.5/5

Anonymous Business - 31/10/2019 Confirmed reviews AccorHotels

This is a great motel with excellent staff, the only concern I have is during my stay they run out of Tooheys Extra Dry in the Bar fridge and as they did not have any more stock they never replenished the Bar fridge unfortunatley this is not the first time this has happened, a simple fix would of been to replace with another brand of beer. Over several visit's they seem to have a problem with keeping the Bar stocked something that may need to be addressed.

Dear Dean H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 4.5/5

John S. Families - 30/10/2019 Confirmed reviews AccorHotels

very good, good staff and service

Dear John s., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Modern and Clean

Customer review rating 4.5/5

Rhonnie Couples - 30/10/2019 Confirmed reviews AccorHotels

The staff were friendly and helpful, the room was comfortable and the meal was enjoyable.

Dear Rhonda S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

comfortable bed, clean environment

Customer review rating 4.5/5

Claire P. Business - 29/10/2019 Confirmed reviews AccorHotels

Service in the restaurant let the experience down. Very slow to take order and knowledge of wine very poor. I ordered the lamb which was tough, it needed a steak knife. Wine selection was good, only the Tyrells Semillon was not available. The waitress did not know anything about whether it was available or not, or was she familiar with the term 'Semillon'. I opted for another wine, when it wasn't available, but it took two staff to work this out. I was not offered water until well into the meal.

Dear Claire p., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

A good place to stay for a night

Customer review rating 4.5/5

Guest Couples - 29/10/2019 Confirmed reviews AccorHotels

Perfectly located and a great comfortable option for a 1 night stay before heading to the Hunter. Comfy beds and nice bathrooms with good water pressure. The large wall print above the bed was a nice touch too

Dear Renee T., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very good

Customer review rating 4.5/5

Leo Families - 29/10/2019 Confirmed reviews AccorHotels

Very good. The gentleman I dealt with on at reception was Marcus and I can only hope you keep him on your staff. I would like to pass on my gratitude as many of my family were there for my brothers funeral & he was more than helpful.

Dear Leo O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 4.5/5

Wendy G. Families - 29/10/2019 Confirmed reviews AccorHotels

Our room was large which was good, but the airconditioning would not cool down, it was so hot. We went to your restaurant and the service there was terrible. We only at 2 drinks, as the staff would not come near us. Had to actually flag them down and eventually came. The food was good. But it took for ages to get served, considering we were practically the only ones in there.

Dear Wendy G., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Friendly Staff

TripAdvisor rating 4.5/5

Mark P Couples - 29/10/2019 TripAdvisor review

Good location at Newcastle airport. Nice clean rooms and friendly staff. The rooms are modern and if you like a view of the airport, it's available. triple glazed windows meant no noise. Happy hour everyday in the bar/restaurant.

Dear Mark P Thank you for your review. We're glad you enjoyed your stay and you found it quiet and modern. We look forward to accommodating you again in the future. Kind regards General Manager

lived up to expectations

Customer review rating 4.5/5

Leticia W. Business - 28/10/2019 Confirmed reviews AccorHotels

Very pleasing and enjoyable

Dear Leticia W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in williamtown