Hotel - Mercure Istanbul Altunizade
Mercure Hotel Mercure Hotel

Mercure Istanbul Altunizade

4.0/5 220 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 13 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Mercure Istanbul Altunizade Hotel, with its elegantly designed guest rooms, is truly distinct and presents guests with a unique experience

  • 140 rooms
  • 30 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 1,488 reviews

Our guest reviews for Mercure Istanbul Altunizade

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 220 reviews
Matt Solo - 29/06/2018 AccorHotels certified review

I had a perfect stay. The staff were all extremely kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew Lee C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Loyal G. Couples - 28/06/2018 AccorHotels certified review
« Hotel staff are not helpfull! »

The air-conditioning was not working well and the room was smelling bad. The floor usually was wet and I could not understand the reason. The breakfast was ok while the staff are continuously following our steps - which is really annoying. I requested the invoice to my email address. Still waiting for the invoice and I still do not know when I will receive it! It should not be so difficult to print out 2 pages of invoice. I reminded the reception several times about it. The answer was that it will be sent to your email. Beside all, I am a PLATINIUM member of Accor hotels - I am not welcomed as platinum member in your hotel. My points are not registered after my stay in your hotel. I reminded the reception about it several times as well. Seem like they pretend that they will take action but actually they do nothing! Finally, I will try not to choose to stay in your hotel next time and I will not recommend your hotel to any of my colleagues who will come Istanbul for business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamil A., We would like to take this opportunity to thank you for choosing Mercure Istanbul Altunizade Hotel for your accommodation needs here in Istanbul. Thank you for contacting with us, I greatly appreciate you taking time to bring this matter to my attention on the satisfaction survey and apologize for the invoice issue, after our conversation from yesterday, we sent your invoices via email. Also we have registered your loyalty card to your system before your checked out. Please be assured that we reported to our related department and the management for quality and control purposes going forward. It is our goal to provide a consistent superior service and accommodation, thus your comment is very important to us. The feedbacks we receive from our valued guests, like yourselves, enable us to target the problem areas and take the necessary actions to ensure similar situations will be avoided in the future. We believe that you will give us another chance through this e-mail. For your next booking, please contact with me before your arrival for all kind of requests via h8… or by dialing +90… 00 00 ext. no: 703 any time, any day. We are going to be very happy to make your requests ready before you arrive and check your room out by ourselves as Front Office Department. Once again, we appreciate you taking time to share your comment with us. We know you have many choices when it comes to lodging and we hope you would continue to choose Mercure Istanbul Altunizade Hotel for your future travel needs. We do hope that the above explanation is up to your satisfactory and in case you need any further assistance please do not hesitate to contact me personally. Best Regards, Can GULAL Front Office Manager

Daniel Friends - 19/06/2018 AccorHotels certified review

Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Lindita T. Solo - 06/06/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindita T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Anonymous Families - 30/05/2018 AccorHotels certified review
« good »

this is my fourth stay since february 2018. Some rooms ( x3x rooms ) have a noise, whose cause cannot be detected. We recognised this, confirmed by maintenance and moved to another room in our 2nd stay. Knowing this in advance, in our last stay we checked the noise first, and asked for another room. There is a problem with room door openers, and you have to go to reception again and again to get it working which is so annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Firat S., We would like to take this opportunity to thank you for choosing Mercure Istanbul Altunizade Hotel for your accommodation needs here in Istanbul. Thank you for contacting with us, I greatly appreciate you taking time to bring this matter to my attention on the satisfaction survey and apologize for your room experience, please be assured that we reported to our related department and the management for quality and control purposes going forward. It is our goal to provide a consistent superior service and accommodation, thus your comment is very important to us. The feedbacks we receive from our valued guests, like yourselves, enable us to target the problem areas and take the necessary actions to ensure similar situations will be avoided in the future. Once again, we appreciate you taking time to share your comment with us. We know you have many choices when it comes to lodging and we hope you would continue to choose Mercure Istanbul Altunizade Hotel for your future travel needs. We do hope that the above explanation is up to your satisfactory and in case you need any further assistance please do not hesitate to contact me personally. Best Regards, Can GULAL Front Office Manager

Lilia D. Families - 23/05/2018 AccorHotels certified review
« Great experience »

Large rooms, nice breakfast, very helpful reception staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lilia D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Michael M. Couples - 14/05/2018 AccorHotels certified review
« Service and hotel amenities were outstanding. »

From the initial checkin unto we left, could not fault the hotel. Room was fabulous and spacious. As an Accor club member the staff went above expectations to welcome us. Our only regret is not staying a few more days. Great location for restaurants and the Capital Shopping centre was only 10 minuets walk and was a deliyto shop in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

David O. C. Business - 02/05/2018 AccorHotels certified review
« David O C. »

Excellent Reception Staff. Good Location. Spacious Rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David O C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Christos K. Solo - 30/03/2018 AccorHotels certified review
« It was great »

Excellent rooms very kind staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christos k., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alessandro Business - 25/03/2018 AccorHotels certified review
« Very good »

Good room, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandro P., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M. Business - 24/03/2018 AccorHotels certified review
« Lovely breakfast but surprising shortage of plugs »

Staff and breakfast was lovely. Not enough plugs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary M. , First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Mercure Altunizade. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We will share your power outlet comment with our engineering team. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards

Not W. T. D. Families - 24/03/2018 AccorHotels certified review
« Not happy at all.. »

Our room and bathroom was quite dirty, table in the room was so dusty, our beds was not even changed once during our stay from 16th -22nd March!! We had used room service receipts were only provided upon request ! Money change was only given back to us upon request! Staff not friendly at all! Hygiene products in the bathroom had a rather strange odour! Not happy at all and will not recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gulsum C.,, Thank you very much for your detailed feedback, which is critically important to us in our ambition to become better, each single day. It was concerning to read to learn that you did not feel as comfortable in our hotel as we aim to make our Guests feel by creating a relaxed, home-away-from-home atmosphere. Consistently great service is our priority and we strive to achieve it through close Guest satisfaction monitoring and intensive Team Member training. Together with the General Manager we reviewed and improved procedures to avoid this from happening in future. We hope to have a chance to welcome you back to the Mercure Altunizade in the future. With best regards,

Mohamed Business - 23/03/2018 AccorHotels certified review
« Extremely rude reception staff!!! »

The hotel was nice, clean, comfortable bed and the breakfast was good with a wide choice of food. However, the staff at reception, particularly Emzhe and Samet (I think these were the names) were shockingly rude and disrespectful. We are genuinely shocked at the levels of guest relations these people have, no social skills and just very rude with hand and face gestures as if the guests are a hindrance. I will never be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zakir I., Thank you very much for your detailed feedback, which is critically important to us in our ambition to become better, each single day. It was concerning to read to learn that you did not feel as comfortable in our hotel as we aim to make our Guests feel by creating a relaxed, home-away-from-home atmosphere. Consistently great service is our priority and we strive to achieve it through close Guest satisfaction monitoring and intensive Team Member training. Together with the General Manager we reviewed and improved procedures to avoid this from happening in future. We hope to have a chance to welcome you back to the Mercure Altunizade in the future. With best regards,

Anonymous Friends - 17/03/2018 AccorHotels certified review
« good »

Good. I was färst gıven a smoking room, but that was changed immediately upon my request. Pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mikko T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kevin K. Business - 11/03/2018 AccorHotels certified review
« Everything met or exceeded my expectations. »

I was very pleased to stay at your hotel. The staff were very friendly and helpful, the room was comfortable, and the choices of food were beyond what I could have expected. Thank you for a lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin Perry K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 09/03/2018 AccorHotels certified review

The facilities are adequate for comfort. I found many parts of the hotel dark and uninviting, even depressing. The food was good and so was the service. When I had a problem with the wifi someone came and sorted it out for me very quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary C., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Hilmi T. D. Friends - 08/03/2018 AccorHotels certified review
« reasonably good »

satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Turhan D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 09/02/2018 TripAdvisor review
« Expecting different from Mercure hotels »

it's not a standard of Mercure service I usually expect worldwide. Front desk personnel in different shifts was not following the promises to feedback on car arrangements with credit card termianl and breakfast. Needed to solve issues myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor; Thank you very much for your time to evaluate your recent stay and share your comments with other travellers. We will certainly consider your feedback. We wish you have shared your concerns while you were here, as we would have done everything to please you. Should you give us another chance, I’m certain you’ll be fully satisfied. Looking forward to seeing you with us again in the future Regards Can GULAL Front Office Manager

Aa Business - 26/01/2018 AccorHotels certified review
« Not very satisfied »

Front desk speaks very little English. Usually greeting is not very friendly. I have a gold card membership but none of the benefits are extended to me. I was provided a very small room without even a balcony. I was only given another room with balcony upon my insistence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Hugo F. Business - 21/01/2018 AccorHotels certified review
« Very good »

Nice room. Hood location. Good food. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh Denis f., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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