Hotel - Mercure Istanbul Altunizade
Mercure Hotel Mercure Hotel

Mercure Istanbul Altunizade

4.0/5 245 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 13 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Mercure Istanbul Altunizade Hotel, with its elegantly designed guest rooms, is truly distinct and presents guests with a unique experience

  • 140 rooms
  • 30 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,583 reviews

Our guest reviews for Mercure Istanbul Altunizade

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 245 reviews
A. A. Business - 11/11/2018 AccorHotels certified review
« A Nice hôtel with A rude not smiling Team. »

A very nice hotel. Pity the team at the reception doesn’t deserve to work in the Accor Group. At the restaurant it’s even worst. And the cleaning lady did our room 1 day on 4 ! Don’t ask me why !

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. A., We would like to take this opportunity to thank you for choosing the Mercure Istanbul Altunizade Hotel in Istanbul. Thank you for contacting us. I am pleased that you have taken the time to alert me your feedback. I apologize for the inconvenience. I would like to kindly inform you that, your Do Not Disturb Light was open during your stay. In this case our housekeeping department did not make up your room. Our goal is to provide consistent first-class service and accommodation, so your comment is very important to us. The feedback we receive from our valued guests enables us to address the issues and take the necessary action to ensure that similar situations are avoided in the future. We believe that you will give us another chance through this email. For your next booking, please contact me prior to your arrival for any kind of requests via h8… or dial +90… 00 00 ext. no: 703 anytime, every day. We will be very happy to get your requests ready before you arrive and check your room yourself as the Front Office Department. We thank you again for taking the time to tell us your comment. We know that you have a great choice when it comes to accommodation and we hope that you will continue to choose the Mercure Istanbul Altunizade Hotel for your future travel needs. We hope that the above statement is to your satisfaction and if you need further assistance, do not hesitate to contact me personally. Regards Can GULAL Front Office Manager

Departure668777 Family - 09/10/2018 TripAdvisor review
« breakfast »

Hotel room is not soundproof and i can't sleep well due to 3 boys noising until 11:30 nigth for 3 nights.I can't get much help from front desk because they don't know much about public transportation.Hotel breakfast is not good at all and coffee taste is terrible and not enoug hot foods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Departure668777, Thank you for taking the time to express your concerns about your stay at our hotel on Tripadvisor. We are very sorry to hear of the disappointing experience you had during your stay. We also would like to apologize for the inconvenience regarding breakfast services and appreciate for informing us. It has been shared with related department head and the raised issues are to be addressed accordingly. We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around . Regards Can GULAL Front Office Manager

Ergun Couples - 03/10/2018 AccorHotels certified review
« Pleasant experience »

We liked the architecture and layout of the room and the balcony with views. Fast wifi, high water pressure, clean room made us extremely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Ergun, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Borna J. Friends - 13/09/2018 AccorHotels certified review
« Mr. »

Unfortunately it was worst AccorHotel ever I’ve stayed in. I am a gold member since 2006 and indeed I am very disappointed with this hotel overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. j., We would like to take this opportunity to thank you for choosing the Mercure Istanbul Altunizade Hotel in Istanbul. Thank you for contacting us. I am pleased that you have taken the time to alert me your feedback. Our commitment is to provide each and every guest with a memorable stay and always ready to go extra mile for our guests, so I was very disappointed to learn that despite our efforts we failed and still allowed you to depart less than satisfied. Rest assured that we have informed our department and the management for quality and control goals go ahead. Our goal is to provide consistent first-class service and accommodation, so your comment is very important to us. The feedback we receive from our valued guests enables us to address the issues and take the necessary action to ensure that similar situations are avoided in the future. We believe that you will give us another chance through this email. For your next booking, please contact me prior to your arrival for any kind of requests via h8… or dial +90… 00 00 ext. no: 703 anytime, every day. We will be very happy to get your requests ready before you arrive and check your room yourself as the Front Office Department. We thank you again for taking the time to tell us your comment. We know that you have a great choice when it comes to accommodation and we hope that you will continue to choose the Mercure Istanbul Altunizade Hotel for your future travel needs. We hope that the above statement is to your satisfaction and if you need further assistance, do not hesitate to contact me personally. Regards Can GULAL Front Office Manager

Ramez Business - 13/09/2018 AccorHotels certified review
« Very good corner room and good overall experience. »

Hotel is calm and relaxed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramez K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Emrah A. Business - 21/07/2018 AccorHotels certified review
« Good welcome and smily reception. »

People are very nice and welcoming well. Breakfast is good enough. Rooms are nice to have a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emrah A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Family - 19/07/2018 TripAdvisor review
« I love it »

Good location, nice receptionists . good cooperative staff, acceptale larg rooms , quiterooms ,good parking. room service is 51% (acceptable)but not so good. with respect to all the staff.thanks for mercure staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samer, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gordon C. Solo - 13/07/2018 AccorHotels certified review
« Mr. GW. C. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Matt Solo - 29/06/2018 AccorHotels certified review

I had a perfect stay. The staff were all extremely kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew Lee C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Loyal G. Couples - 28/06/2018 AccorHotels certified review
« Hotel staff are not helpfull! »

The air-conditioning was not working well and the room was smelling bad. The floor usually was wet and I could not understand the reason. The breakfast was ok while the staff are continuously following our steps - which is really annoying. I requested the invoice to my email address. Still waiting for the invoice and I still do not know when I will receive it! It should not be so difficult to print out 2 pages of invoice. I reminded the reception several times about it. The answer was that it will be sent to your email. Beside all, I am a PLATINIUM member of Accor hotels - I am not welcomed as platinum member in your hotel. My points are not registered after my stay in your hotel. I reminded the reception about it several times as well. Seem like they pretend that they will take action but actually they do nothing! Finally, I will try not to choose to stay in your hotel next time and I will not recommend your hotel to any of my colleagues who will come Istanbul for business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamil A., We would like to take this opportunity to thank you for choosing Mercure Istanbul Altunizade Hotel for your accommodation needs here in Istanbul. Thank you for contacting with us, I greatly appreciate you taking time to bring this matter to my attention on the satisfaction survey and apologize for the invoice issue, after our conversation from yesterday, we sent your invoices via email. Also we have registered your loyalty card to your system before your checked out. Please be assured that we reported to our related department and the management for quality and control purposes going forward. It is our goal to provide a consistent superior service and accommodation, thus your comment is very important to us. The feedbacks we receive from our valued guests, like yourselves, enable us to target the problem areas and take the necessary actions to ensure similar situations will be avoided in the future. We believe that you will give us another chance through this e-mail. For your next booking, please contact with me before your arrival for all kind of requests via h8… or by dialing +90… 00 00 ext. no: 703 any time, any day. We are going to be very happy to make your requests ready before you arrive and check your room out by ourselves as Front Office Department. Once again, we appreciate you taking time to share your comment with us. We know you have many choices when it comes to lodging and we hope you would continue to choose Mercure Istanbul Altunizade Hotel for your future travel needs. We do hope that the above explanation is up to your satisfactory and in case you need any further assistance please do not hesitate to contact me personally. Best Regards, Can GULAL Front Office Manager

Daniel Friends - 19/06/2018 AccorHotels certified review

Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Lindita T. Solo - 06/06/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindita T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Anonymous Families - 30/05/2018 AccorHotels certified review
« good »

this is my fourth stay since february 2018. Some rooms ( x3x rooms ) have a noise, whose cause cannot be detected. We recognised this, confirmed by maintenance and moved to another room in our 2nd stay. Knowing this in advance, in our last stay we checked the noise first, and asked for another room. There is a problem with room door openers, and you have to go to reception again and again to get it working which is so annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Firat S., We would like to take this opportunity to thank you for choosing Mercure Istanbul Altunizade Hotel for your accommodation needs here in Istanbul. Thank you for contacting with us, I greatly appreciate you taking time to bring this matter to my attention on the satisfaction survey and apologize for your room experience, please be assured that we reported to our related department and the management for quality and control purposes going forward. It is our goal to provide a consistent superior service and accommodation, thus your comment is very important to us. The feedbacks we receive from our valued guests, like yourselves, enable us to target the problem areas and take the necessary actions to ensure similar situations will be avoided in the future. Once again, we appreciate you taking time to share your comment with us. We know you have many choices when it comes to lodging and we hope you would continue to choose Mercure Istanbul Altunizade Hotel for your future travel needs. We do hope that the above explanation is up to your satisfactory and in case you need any further assistance please do not hesitate to contact me personally. Best Regards, Can GULAL Front Office Manager

Lilia D. Families - 23/05/2018 AccorHotels certified review
« Great experience »

Large rooms, nice breakfast, very helpful reception staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lilia D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Michael M. Couples - 14/05/2018 AccorHotels certified review
« Service and hotel amenities were outstanding. »

From the initial checkin unto we left, could not fault the hotel. Room was fabulous and spacious. As an Accor club member the staff went above expectations to welcome us. Our only regret is not staying a few more days. Great location for restaurants and the Capital Shopping centre was only 10 minuets walk and was a deliyto shop in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

David O. C. Business - 02/05/2018 AccorHotels certified review
« David O C. »

Excellent Reception Staff. Good Location. Spacious Rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David O C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Can GULAL Front Office Manager

Christos K. Solo - 30/03/2018 AccorHotels certified review
« It was great »

Excellent rooms very kind staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christos k., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alessandro Business - 25/03/2018 AccorHotels certified review
« Very good »

Good room, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandro P., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M. Business - 24/03/2018 AccorHotels certified review
« Lovely breakfast but surprising shortage of plugs »

Staff and breakfast was lovely. Not enough plugs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary M. , First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Mercure Altunizade. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We will share your power outlet comment with our engineering team. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards

Not W. T. D. Families - 24/03/2018 AccorHotels certified review
« Not happy at all.. »

Our room and bathroom was quite dirty, table in the room was so dusty, our beds was not even changed once during our stay from 16th -22nd March!! We had used room service receipts were only provided upon request ! Money change was only given back to us upon request! Staff not friendly at all! Hygiene products in the bathroom had a rather strange odour! Not happy at all and will not recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gulsum C.,, Thank you very much for your detailed feedback, which is critically important to us in our ambition to become better, each single day. It was concerning to read to learn that you did not feel as comfortable in our hotel as we aim to make our Guests feel by creating a relaxed, home-away-from-home atmosphere. Consistently great service is our priority and we strive to achieve it through close Guest satisfaction monitoring and intensive Team Member training. Together with the General Manager we reviewed and improved procedures to avoid this from happening in future. We hope to have a chance to welcome you back to the Mercure Altunizade in the future. With best regards,

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