Hotel - Mercure Istanbul Altunizade
Mercure Hotel Mercure Hotel

Mercure Istanbul Altunizade

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4.0/5 202 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 13 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Mercure Istanbul Altunizade Hotel, with its elegantly designed guest rooms, is truly distinct and presents guests with a unique experience

  • 140 rooms
  • 30 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,348 reviews

Our guest reviews for Mercure Istanbul Altunizade

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 202 reviews
TripAdvisor review
Business - 09/02/2018
« Expecting different from Mercure hotels »

it's not a standard of Mercure service I usually expect worldwide. Front desk personnel in different shifts was not following the promises to feedback on car arrangements with credit card termianl and breakfast. Needed to solve issues myself.

AccorHotels certified review
Aa Business - 26/01/2018
« Not very satisfied »

Front desk speaks very little English. Usually greeting is not very friendly. I have a gold card membership but none of the benefits are extended to me. I was provided a very small room without even a balcony. I was only given another room with balcony upon my insistence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

AccorHotels certified review
Hugo F. Business - 21/01/2018
« Very good »

Nice room. Hood location. Good food. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh Denis f., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Bezen H. Couples - 10/01/2018
« Satisfactory but I have some remarks »

This is my 3rd or 4th time at Mercure Hotel. I appreciate the hotel's simple comfort and cleanliness. However the rooms need to be checked better. This time in room 213 the shower head was tilted, the shower drain was left open and bathroom telephone wasn't staying fixed to its place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bezen H., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much pleasant from the previous one. Sincerely Selçuk Saatci Duty Manager

AccorHotels certified review
Anonymous Friends - 09/10/2017
« great customer service experience »

We had a brief stay at your Istanbul hotel. The hotel was well maintained and our room was great. When we had checked out, my fiancee left a blouse hanging in the closet. We did not realize this until later that day. We e-mailed the hotel and the responded stating they had located the blouse and were holding it for us. We were very pleased with our stay and the customer service went above and beyond. Thank you and we will plan to stay again when our travels bring us to Istanbul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Todd M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. As you said we are keeping your stuff for you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak FOM

AccorHotels certified review
Mark Business - 25/09/2017
« Stay good - bad food »

Accommodation was good, clean and comfortable. Room service gave me food poisoning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., After receiving your message, we truly felt sorry about your situation. We would like to inform you that, all of our food production, is under the control of Ministery of Health and inspected on regular basis. We did not have any unfavorable record so far. We hope you will get better soon. Best Regards, Ali Çıtlak FOM

AccorHotels certified review
A N. S. G. -. N. A. Business - 23/08/2017
« Urgent needs were ignored »

Nice Hotel, breakfast so so. I got an invoice with a wrong company name and asked two times per mail for a corrected one - both times my mail was not answered. Colleague with same experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas W., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Dear our guest, when the c-out time your colleague gave us a business card and asked the reception clerk to make her invoice under the company name which on the business card. The invoice was made and one of a copy was represented to your colleague to confirm. After her confirmation the invoice was sent. At your c-out time your colleague asked make your invoice the same address. Therefore your invoice sent like that. All this process was done because it is not possible to make any amendments on the invoice. But in your situation ı will consult to my accounting manager to find out what can we do for you. And ı will let you know. Sincerely, Ali Çıtlak FOM

AccorHotels certified review
Paul Business - 23/08/2017
« Peaceful »

Organised, quiet and responsive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul G., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Ali Çıtlak FOM

AccorHotels certified review
Paul B. Business - 28/07/2017
« Evrything ran smoothly from check in to check out. Staff extremely helpful. »

Hassle free. Staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak FOM

AccorHotels certified review
Emma P. C. Business - 24/07/2017
« Amazing experience! »

We've stayed at Mercure Hotel from 10th to 16th ok July and everything was spotless. Prior to my arrival I wrote a note in my reservation requesting a nice, spacious and light room and when I arrived I found an amazing king size room , very clean and cosy. The staff was really lovely as well, always helpful and ready for any request. I would definitely recommend this hotel to other people, is convenient and nicely designed. I fall in love with Istanbul and had a marvellous time there! Well done! -Emma Parascovia C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Parascovia C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak FOM

AccorHotels certified review
Jacques V. D. S. Business - 14/07/2017
« Business stay in strategic accessible location whilst arriving / departing from Sabiha Gokcen airport »

Satisfactory in respect of service by personnel ,but disappointing to find the restaurant service at night restricted to the bar area only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques Van Der S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive feedback.I will share your comments (especially for the restaurant) with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak

AccorHotels certified review
Arif P. Business - 01/07/2017
« WONDERFUL »

GREAT EXPERIENCE

AccorHotels certified review
Anonymous Business - 16/06/2017

My special thanks to Yunus Bey during breakfast.(I took breakfast as Ramadan Sahur late in the night) I'm very satisfied his kindness to the guests and trying to help everyone.

AccorHotels certified review
Daniel F. Solo - 02/06/2017
« Lovely hotel and an excellent room. Great service from staff »

Though only a short stay at the hotel I felt very welcome, loved the hotel room. Clean and tidy and would defiantly consider staying again if I were to return to Istanbul at a later date

AccorHotels certified review
Syed A. Business - 25/05/2017
« Very poor housekeeping services »

I am frequent business travel to Turkey and I stay in Holiday Inn. However in my last visit, i wanted to check how Mercure is and opted to stay there. But it was my mistake. I was surprised that a hotel like Mercure would have such insensitive staff. When checked in , i was led by one staff to my room. The 'DO NOT DISTURB' tag was lying on the floor on the door which he did not care to pick up and place it on the door knob. This was lying on the floor even the next day. House keeping came in the next day, cleaned my room but did not bother to pick that up. This is a small thing but it shows how much unqualified these people are when it comes to customer service. On day 2, i put the DO NOT DISTURB tag on the knob of the door- outwards. I put this because I had a conference call and I did not want to be disturbed by housekeeping. But to my utter amazement, house keeping kept on ringing the bell and knocking the door and forced me to open the door. Is this what Mercure teaches its house keeping staff? I wonder if Mercure understands what is customer service. Nevertheless, I do not intend to stay in this hotel again.

AccorHotels certified review
Anonymous Business - 09/05/2017

It was a brief stay for 2 days and the overall experience has been good. However I would like to know whether you are using any Firewall for the Wifi connection that you provide to the guest. This time my official email account got corrupted on 5th May,2017 morning and I could rectify it with the help of our IT Department after coming back to office in India on Monday i.e. 8th May,2017. Please ensure that the compliementary Wifi system provided in the hotel has got Firewall installed to protect from computer virus attack or any kind of external attack or hacking in guest computer system. Last time I got a decent working table with a table lamp. This time there were no such arrangement. Also the room size was smaller compared to my stay 16-19th Apr, 2017 although the rent was same.

AccorHotels certified review
Anonymous Business - 30/04/2017

Our group arrive late at night, and we would like someone to show us the way to our rooms. My own room was fuggy, I would like a non-smoking room.

AccorHotels certified review
Anonymous Business - 23/04/2017

It was good enough

AccorHotels certified review
Anonymous Business - 22/04/2017

I love this hotel.

AccorHotels certified review
Anonymous Business - 20/04/2017

It was satisfying

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