Hotel - Mercure Istanbul Altunizade
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Mercure Hotel

Mercure Istanbul Altunizade

Altunizade Mah. Kisikli Cad  Oymaci Sok No 9 Altunizade  Uskudar 
34662  ISTANBUL
TURKEY

182 reviews
TripAdvisor Rating Based on 182 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 13 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

Mercure Istanbul Altunizade Hotel, with its elegantly designed guest rooms, is truly distinct and presents guests with a unique experience

  • 140 rooms
  • 30 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,282 reviews

Our guest reviews for Mercure Istanbul Altunizade

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 182 reviews
AccorHotels certified review
Jacques V. D. S. Business - 14/07/2017
« Business stay in strategic accessible location whilst arriving / departing from Sabiha Gokcen airport »

Satisfactory in respect of service by personnel ,but disappointing to find the restaurant service at night restricted to the bar area only.

AccorHotels certified review
Arif P. Business - 01/07/2017
« WONDERFUL »

GREAT EXPERIENCE

AccorHotels certified review
Anonymous Business - 16/06/2017

My special thanks to Yunus Bey during breakfast.(I took breakfast as Ramadan Sahur late in the night) I'm very satisfied his kindness to the guests and trying to help everyone.

AccorHotels certified review
Daniel F. Solo - 02/06/2017
« Lovely hotel and an excellent room. Great service from staff »

Though only a short stay at the hotel I felt very welcome, loved the hotel room. Clean and tidy and would defiantly consider staying again if I were to return to Istanbul at a later date

AccorHotels certified review
Syed A. Business - 25/05/2017
« Very poor housekeeping services »

I am frequent business travel to Turkey and I stay in Holiday Inn. However in my last visit, i wanted to check how Mercure is and opted to stay there. But it was my mistake. I was surprised that a hotel like Mercure would have such insensitive staff. When checked in , i was led by one staff to my room. The 'DO NOT DISTURB' tag was lying on the floor on the door which he did not care to pick up and place it on the door knob. This was lying on the floor even the next day. House keeping came in the next day, cleaned my room but did not bother to pick that up. This is a small thing but it shows how much unqualified these people are when it comes to customer service. On day 2, i put the DO NOT DISTURB tag on the knob of the door- outwards. I put this because I had a conference call and I did not want to be disturbed by housekeeping. But to my utter amazement, house keeping kept on ringing the bell and knocking the door and forced me to open the door. Is this what Mercure teaches its house keeping staff? I wonder if Mercure understands what is customer service. Nevertheless, I do not intend to stay in this hotel again.

AccorHotels certified review
Anonymous Business - 09/05/2017

It was a brief stay for 2 days and the overall experience has been good. However I would like to know whether you are using any Firewall for the Wifi connection that you provide to the guest. This time my official email account got corrupted on 5th May,2017 morning and I could rectify it with the help of our IT Department after coming back to office in India on Monday i.e. 8th May,2017. Please ensure that the compliementary Wifi system provided in the hotel has got Firewall installed to protect from computer virus attack or any kind of external attack or hacking in guest computer system. Last time I got a decent working table with a table lamp. This time there were no such arrangement. Also the room size was smaller compared to my stay 16-19th Apr, 2017 although the rent was same.

AccorHotels certified review
Anonymous Business - 30/04/2017

Our group arrive late at night, and we would like someone to show us the way to our rooms. My own room was fuggy, I would like a non-smoking room.

AccorHotels certified review
Anonymous Business - 23/04/2017

It was good enough

AccorHotels certified review
Anonymous Business - 22/04/2017

I love this hotel.

AccorHotels certified review
Anonymous Business - 20/04/2017

It was satisfying

AccorHotels certified review
Anonymous Business - 19/04/2017

Great

AccorHotels certified review
Anonymous Friends - 16/04/2017

Nice calm and quiet hotel. Clean. Good morning buffet. Good wifi connection. Nice menu in the restaurant. Good price. Not all staff good at English. Some noice in the room from what could be the drains when shower is used in other rooms.

AccorHotels certified review
Anonymous Families - 14/04/2017

Excelent

AccorHotels certified review
Anonymous Business - 09/04/2017

it was good really good

AccorHotels certified review
Anonymous Business - 09/04/2017

I mostly disagree with housekepping that worse than 3 star hotels.The room was not cleaned enough well as it requested in 4 star hotels.Due to my job I stay a lot in Istanbul hotels,but Mercuri was worst one.Even tea and coffee bags were not refilled, in the bathroom hair always remain on the floor.I stayed 5 night but even one time the room was not vacuumed. Plus bed was nit cleaned either just covered thats all.I am leaving this hotell dissatisfied and sure will not come back.

AccorHotels certified review
Anonymous Business - 31/03/2017

I was there only for 1 night but it was a pleasant experience

AccorHotels certified review
Anonymous Business - 22/03/2017

I spent in your hotel during last 4 years more than 200 nights, but quality is going down. After arrival in my room was really very cold, heating was after 30 minutes out of order, swimming pool under construction. And still the same problem with taxi called by your reception. Finally I prefer to find taxi myself, usually I'm waiting very long time and sometimes no taxi will come. And finally last day after my way to Ataturk Airport taxi driver, called by hotel, asked me 190 TRY instead of usual 70-100 TRY. On the other hand, room was every day clean, staff friendly and breakfast really great. See you maybe on April, I'm thinking about different hotel.

AccorHotels certified review
Anonymous Business - 18/03/2017

I am satisfied with your service. If you can improve your front desk service, I believe you will gain much more high praise.

TripAdvisor certified review
Business - 08/03/2017
« Business trip »

If you need to be located iN Asian side, perfect to stay here. Very near from metro-bus station in Altunizade (easy 10´walk to the hotel´-15´with baggage). 1 hour distance to airport with metro + metro bus connection

Our hotel has responded to the review
Our hotel has responded to the review

Dear our guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak Night Manager

AccorHotels certified review
Anonymous Business - 06/03/2017

The overall experience was pretty good, however the only thing that I would like to notice is that the room had an unpleasant smell when I arrived. I made a very late check in (around 00:30 in the night) and the only thing I wanted was to have some sleep because I had to wake up at 06:00. I opened the window for some minutes and the smell was not that bad, and the next day returning back the room was not smelling as well. However it is the second time that the room smells and this is why I am reporting it at this survey.

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