Hotel - Mercure Istanbul Altunizade
Mercure Hotel Mercure Hotel

Mercure Istanbul Altunizade

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4.0/5 212 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 13 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Mercure Istanbul Altunizade Hotel, with its elegantly designed guest rooms, is truly distinct and presents guests with a unique experience

  • 140 rooms
  • 30 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,416 reviews

Our guest reviews for Mercure Istanbul Altunizade

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 212 reviews
AccorHotels certified review
Christos K. Solo - 30/03/2018
« It was great »

Excellent rooms very kind staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christos k., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Alessandro Business - 25/03/2018
« Very good »

Good room, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandro P., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
M. Business - 24/03/2018
« Lovely breakfast but surprising shortage of plugs »

Staff and breakfast was lovely. Not enough plugs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary M. , First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Mercure Altunizade. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We will share your power outlet comment with our engineering team. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards

AccorHotels certified review
Not W. T. D. Families - 24/03/2018
« Not happy at all.. »

Our room and bathroom was quite dirty, table in the room was so dusty, our beds was not even changed once during our stay from 16th -22nd March!! We had used room service receipts were only provided upon request ! Money change was only given back to us upon request! Staff not friendly at all! Hygiene products in the bathroom had a rather strange odour! Not happy at all and will not recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gulsum C.,, Thank you very much for your detailed feedback, which is critically important to us in our ambition to become better, each single day. It was concerning to read to learn that you did not feel as comfortable in our hotel as we aim to make our Guests feel by creating a relaxed, home-away-from-home atmosphere. Consistently great service is our priority and we strive to achieve it through close Guest satisfaction monitoring and intensive Team Member training. Together with the General Manager we reviewed and improved procedures to avoid this from happening in future. We hope to have a chance to welcome you back to the Mercure Altunizade in the future. With best regards,

AccorHotels certified review
Mohamed Business - 23/03/2018
« Extremely rude reception staff!!! »

The hotel was nice, clean, comfortable bed and the breakfast was good with a wide choice of food. However, the staff at reception, particularly Emzhe and Samet (I think these were the names) were shockingly rude and disrespectful. We are genuinely shocked at the levels of guest relations these people have, no social skills and just very rude with hand and face gestures as if the guests are a hindrance. I will never be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zakir Ismail, Thank you very much for your detailed feedback, which is critically important to us in our ambition to become better, each single day. It was concerning to read to learn that you did not feel as comfortable in our hotel as we aim to make our Guests feel by creating a relaxed, home-away-from-home atmosphere. Consistently great service is our priority and we strive to achieve it through close Guest satisfaction monitoring and intensive Team Member training. Together with the General Manager we reviewed and improved procedures to avoid this from happening in future. We hope to have a chance to welcome you back to the Mercure Altunizade in the future. With best regards,

AccorHotels certified review
Anonymous Friends - 17/03/2018
« good »

Good. I was färst gıven a smoking room, but that was changed immediately upon my request. Pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mikko Tiira, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Kevin K. Business - 11/03/2018
« Everything met or exceeded my expectations. »

I was very pleased to stay at your hotel. The staff were very friendly and helpful, the room was comfortable, and the choices of food were beyond what I could have expected. Thank you for a lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin Perry K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 09/03/2018

The facilities are adequate for comfort. I found many parts of the hotel dark and uninviting, even depressing. The food was good and so was the service. When I had a problem with the wifi someone came and sorted it out for me very quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary C., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Hilmi T. D. Friends - 08/03/2018
« reasonably good »

satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Turhan D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Business - 09/02/2018
« Expecting different from Mercure hotels »

it's not a standard of Mercure service I usually expect worldwide. Front desk personnel in different shifts was not following the promises to feedback on car arrangements with credit card termianl and breakfast. Needed to solve issues myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor; Thank you very much for your time to evaluate your recent stay and share your comments with other travellers. We will certainly consider your feedback. We wish you have shared your concerns while you were here, as we would have done everything to please you. Should you give us another chance, I’m certain you’ll be fully satisfied. Looking forward to seeing you with us again in the future Regards Can GULAL Front Office Manager

AccorHotels certified review
Aa Business - 26/01/2018
« Not very satisfied »

Front desk speaks very little English. Usually greeting is not very friendly. I have a gold card membership but none of the benefits are extended to me. I was provided a very small room without even a balcony. I was only given another room with balcony upon my insistence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

AccorHotels certified review
Hugo F. Business - 21/01/2018
« Very good »

Nice room. Hood location. Good food. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh Denis f., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Bezen H. Couples - 10/01/2018
« Satisfactory but I have some remarks »

This is my 3rd or 4th time at Mercure Hotel. I appreciate the hotel's simple comfort and cleanliness. However the rooms need to be checked better. This time in room 213 the shower head was tilted, the shower drain was left open and bathroom telephone wasn't staying fixed to its place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bezen H., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much pleasant from the previous one. Sincerely Selçuk Saatci Duty Manager

AccorHotels certified review
Anonymous Friends - 09/10/2017
« great customer service experience »

We had a brief stay at your Istanbul hotel. The hotel was well maintained and our room was great. When we had checked out, my fiancee left a blouse hanging in the closet. We did not realize this until later that day. We e-mailed the hotel and the responded stating they had located the blouse and were holding it for us. We were very pleased with our stay and the customer service went above and beyond. Thank you and we will plan to stay again when our travels bring us to Istanbul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Todd M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. As you said we are keeping your stuff for you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak FOM

AccorHotels certified review
Mark Business - 25/09/2017
« Stay good - bad food »

Accommodation was good, clean and comfortable. Room service gave me food poisoning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., After receiving your message, we truly felt sorry about your situation. We would like to inform you that, all of our food production, is under the control of Ministery of Health and inspected on regular basis. We did not have any unfavorable record so far. We hope you will get better soon. Best Regards, Ali Çıtlak FOM

AccorHotels certified review
A N. S. G. -. N. A. Business - 23/08/2017
« Urgent needs were ignored »

Nice Hotel, breakfast so so. I got an invoice with a wrong company name and asked two times per mail for a corrected one - both times my mail was not answered. Colleague with same experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas W., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Dear our guest, when the c-out time your colleague gave us a business card and asked the reception clerk to make her invoice under the company name which on the business card. The invoice was made and one of a copy was represented to your colleague to confirm. After her confirmation the invoice was sent. At your c-out time your colleague asked make your invoice the same address. Therefore your invoice sent like that. All this process was done because it is not possible to make any amendments on the invoice. But in your situation ı will consult to my accounting manager to find out what can we do for you. And ı will let you know. Sincerely, Ali Çıtlak FOM

AccorHotels certified review
Paul Business - 23/08/2017
« Peaceful »

Organised, quiet and responsive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul G., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Ali Çıtlak FOM

AccorHotels certified review
Paul B. Business - 28/07/2017
« Evrything ran smoothly from check in to check out. Staff extremely helpful. »

Hassle free. Staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak FOM

AccorHotels certified review
Emma P. C. Business - 24/07/2017
« Amazing experience! »

We've stayed at Mercure Hotel from 10th to 16th ok July and everything was spotless. Prior to my arrival I wrote a note in my reservation requesting a nice, spacious and light room and when I arrived I found an amazing king size room , very clean and cosy. The staff was really lovely as well, always helpful and ready for any request. I would definitely recommend this hotel to other people, is convenient and nicely designed. I fall in love with Istanbul and had a marvellous time there! Well done! -Emma Parascovia C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Parascovia C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak FOM

AccorHotels certified review
Jacques V. D. S. Business - 14/07/2017
« Business stay in strategic accessible location whilst arriving / departing from Sabiha Gokcen airport »

Satisfactory in respect of service by personnel ,but disappointing to find the restaurant service at night restricted to the bar area only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques Van Der S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive feedback.I will share your comments (especially for the restaurant) with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak

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