Hotel - Novotel Samator Surabaya Timur
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Novotel Samator Surabaya Timur Hotel

4.0/5 63 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Golf lessons  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-0:00

Business services

  • 9 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 481 reviews

Our guest reviews for Novotel Samator Surabaya Timur

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 63 reviews
Alfian W. Families - 14/01/2019 AccorHotels certified review
« Awesome »

Free Upgrade to suite with accor voucher. Great new build hotel. Good customer service (very helpful receptionist). Clean, great view and not too far from the city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALFIAN W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Joshua P. Solo - 12/01/2019 AccorHotels certified review
« Pleasant experience at this hotel »

First time booking a hotel in a different country, staff were eager to help and make this stay an overall good experience. The room was very comfortable with a nice view as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSHUA P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rina K. W. Families - 09/01/2019 AccorHotels certified review

Good enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear HIN L., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Rubianto H. Families - 08/01/2019 AccorHotels certified review
« Homey and comfort place to stay »

Nice newest place support by accor management, different view from another novotel on surabaya, which is surround by high level tower buildings. Even tough so windy on poolside at 5th floor, but it’s nice side to hangout with family and friends.. So humble and warm services too there by all Novotel’s staffs. Good job

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUBIANTO H., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

C. Couples - 08/01/2019 AccorHotels certified review
« Satisfied »

Room was nice, bed is also comfortable... Many variants menu of breakfast with great taste... But no lotion in room...when I checked to room service, it’s only provided for suites room type..

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. CAROLINE, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Mrs R. Couples - 07/01/2019 AccorHotels certified review
« Room stay was amazing but not the spread and hygiene of the buffet at hotel restaurant »

My husband and I truly enjoyed the ambience of the room. However after the third day we were extremely disappointed with the buffet spread (quite pathetic for a 4 star hotel) and food hygiene due to presence of flies around food area. We also felt that the availability of more elevators would cater to better needs of guests especially when one can be extremely exhausted from travelling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAYEDAH B., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Stanley E. Friends - 05/01/2019 AccorHotels certified review
« Slow check in »

Th check in process very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STANLEY e., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

Dewa D. A. Business - 04/01/2019 AccorHotels certified review
« T'was good »

I liked it, the room was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIMMAS P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Agus T. Families - 04/01/2019 AccorHotels certified review
« Good and Clean »

Room was good and clean, food was good , swimming pool was excellence , we have enjoyed the stay at Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear AGUS T. SOEPANGAT, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Ysa Families - 04/01/2019 AccorHotels certified review
« Nice short getaway »

The room was spacious, comfortable bed. Clean. Breakfast delicious and lots variety of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YESHIKA A., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Jeanny Families - 03/01/2019 AccorHotels certified review
« Good enough »

the environment is the most amazing experience there. the problem is only from bathroom. in my bathroom (room : 916) the soil contour for shower area is not good so the water is spread out of the space and make all the space of bathroom (both dry and wet side) will wet. I love the swimming pool side both day and night. The gym is also good and have enough equipment to use but when i stay on the hotel, the sauna is not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PO T., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Ditto Families - 03/01/2019 AccorHotels certified review
« Good Price, Good Service, Well Done »

Clean hotel, friendly staff... especially for the front office that offer us take away breakfast. Very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DITTO PRABOWO W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Fery K. Families - 03/01/2019 AccorHotels certified review
« nice place »

good place

Our hotel has responded to the review
Our hotel has responded to the review

Dear FERY K. TJAHYONO, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Roy K. Families - 03/01/2019 AccorHotels certified review
« NICE STAY AS BUSSINESS HOTEL »

GOOD FOOD, NICE BED ROOM, CLEAN

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROY K. BUDI N., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

R. Families - 02/01/2019 AccorHotels certified review

Very comfortable for brand new novotel hotel. The staff are friendly and very welcome. The enviroment modern and homy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mr. R., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Veronika Families - 02/01/2019 AccorHotels certified review
« Pleasant stay »

Stayed here for one night during peak season. So common problems occured, like the room was not ready when we wanted to check-in, long queue at the reservation desk without clear line. But thanks to Mr. Derry, those problems were solved smoothly and he managed to fulfill all of my requests. Thumbs up! The room is quite spacious and clean. There were some stains on the bedsheet and towels, too bad. The amenities were not complete so we had to ask the housekeeping and had to wait quite long (around 35 minutes) to get what we wanted. The pool was too windy due to the weather. The breakfast was not satisfying, some food were undercooked or too dry as the kitchen might need to refill fast. Well, it could be better 'though. But with those circumstances, it was still a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. VERONIKA W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. Even though we are delighted to read that you were amazed with the spacious and unique decoration in our room, however we regret to know that the cleanliness was not up to your expectation. i believe this is not how you should feel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Surely we will escalate this matter to relevant department and we will do appropriate measurement so that it won't be happened in the future. Thank you for your honest feedback and noticing one of our talented colleagues. We will pass this and he must be encouraged with your positive comment. We hope to see you again soon for another special journey with us. Sincerely, Chairuddin Langkat General manager

Edwin Families - 02/01/2019 AccorHotels certified review
« Brand New Novotel-standard Business Hotel »

It is always nice to stay in this brand-new smells-good Novotel. This would be my 6th stay since the hotel opening, hopefully would stay again in 2019 Positive points: a) Fresh carpet b) Fluffy Bed c) Nice room ambience d) Silence in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDWIN S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

William T. Families - 02/01/2019 AccorHotels certified review
« Great stay »

Clean room, fresh fruit as accors member complimentary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. William t., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Inkamazaya Families - 02/01/2019 AccorHotels certified review
« Wonderfull Staff! »

Upon arrival it was around 4pm. Actually that was a long queue at that time. But for myself thats fine. It'a a high season I did understand. Ci was handled by Mbak Thia welcomer. She's very helpful for provide my preferencess. The room is nice and clean. We ordered room service the food was delicious!! And its close to airport less than 30 minutes. Will be back for sure :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear INKA M., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Febrian Families - 01/01/2019 AccorHotels certified review
« Great experiences »

The room was great...our kids love it

Our hotel has responded to the review
Our hotel has responded to the review

Dear FEBRIAN I., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

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