Hotel - Novotel Samator Surabaya Timur
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Novotel Samator Surabaya Timur Hotel

4.0/5 20 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Golf lessons  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-0:00

Business services

  • 9 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 65 reviews

Our guest reviews for Novotel Samator Surabaya Timur

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 20 reviews
Samuel S. Couples - 14/07/2018 AccorHotels certified review
« Need Improvement »

Clean room, comfortable but NO HOT WATER even I complained twice to reception. And no WorldCup 2017 channel in the room and hotel guest must pay drink to watching in big screen no benefit for guest.

Alan L. Business - 13/07/2018 AccorHotels certified review
« Awesome experience »

It is never a disappointment to stay with Accor Novotel as they are serious in making you feel welcome and happy.

Sutanto A. S. Couples - 13/07/2018 AccorHotels certified review
« New Hotel »

New hotel, good interior!

Y. C. I. Families - 12/07/2018 AccorHotels certified review
« Excellenr »

Its all good

Zefania Families - 12/07/2018 AccorHotels certified review
« Super comfort room »

The room is clean & comfort, but the elevator was the problem if the hotel is having event or full house.

Sam Families - 11/07/2018 AccorHotels certified review
« Really satisfied »

First i really satisfied with the shower, it's really makes me comfort there. But i still need a lift go down direct to basement from hotel, cause it's separate and we need to walk into car parking.

Rustam E. Business - 10/07/2018 AccorHotels certified review
« Nice room and good breakfast. »

I had not good experience when I stayed. I ordered Fetucine for my dinner, it came to my room more than an hour. And nobody told me what was going on. I called room service 2 times, the operator did not know either what’s going on. I thing more an hour to prepare Fetucine is too long.

Vivi Business - 09/07/2018 AccorHotels certified review

Warm ambience, a bit not ready for operational

Y. E. Business - 09/07/2018 AccorHotels certified review
« great »


Ce Y. Friends - 08/07/2018 AccorHotels certified review
« Very good hotel! »

Good ambience, clean rooms, good location and staff very friendly.

Anonymous Solo - 08/07/2018 AccorHotels certified review

Your hotel very new.. but the aircon control in the room. It work and your staff can't fix it...

Anonymous Couples - 08/07/2018 AccorHotels certified review
« Cozy, friendly and good place to stay »

The room was beautiful and cozy, the staff were helpful, professional both friendly in the same time. More diversified menus on breakfast would be better.

Yulianto A. Families - 08/07/2018 AccorHotels certified review
« Great stay »

Pleasant staff, great building, good facilities..

Ridwan Couples - 07/07/2018 AccorHotels certified review
« It was a good stay »

Check-in staff was very accommodating. Made a mistake of booking twin bed, but the staff was able to merge the two bed into one giant comfy bed. The room wasn't as chill as I would like but that's a minor qualm. Turns out I need to call the receptionist to further cool my room, wish I had known that earlier. Good breakfast, as expected from Novotel. I love the use of bigger glass for our drinks, hotels using small glasses are so 1990s.

Enw Families - 04/07/2018 AccorHotels certified review
« Great Hotel except for the location. 9 out of 10 »

I booked this hotel after my friend, who is also a loyal Accor member, told me about this hotel and his previous stay. And indeed the hotel lived up to the expectations. Easy check-in and check-out. Luxurious and minimalist design. Clean room. Great view and great amenities. Great staff. Breakfast had many variations and tasted good. The only downside is the location. It is far from many points of interests and famous restaurants in Surabaya. Traffic on the street could be pretty bad too.

Rinawati Families - 29/06/2018 AccorHotels certified review
« Satisfactory »

Upon check-in, we were served nicely by the receptionist & the check-in process was fast enough. We loved our room as it was spacious and clean (clealiness has always been our priority when staying at a hotel).The room facilities were complete & everything in our room worked properly, so we were all happy with it. Anyways, the breakfast was another positive point. Greeted with a smile by a staff member at the restaurant on the first floor, we were convinced that Accor hotels consider hospitality & good services crucial, and the food was as delicious as expected. In fact, I think it was more delicious than the food at another Novotel in Surabaya. My husband & I loved the croissant particularly, for it was freshly baked, moist, and soft. As for the hotel's facilities, our kids loved the pool and had fun swimming. If there was anything to complain about, it was probably the lift from & to the basement parking lot. It wasn't available for use during our stay. Also, when I ordered some bread & a cake before checking out, there wasn't any staff to serve me, so I had to ask at the reception and wait long for the receipt & spoon. However, overall I was satisfied. Thanks Novotel Samator and we will definitely come again for more stays in the future.

Vita N. Families - 28/06/2018 AccorHotels certified review
« Super comfy »

The hotel is so bright and brand new.. the pool and the pool bar was so excellent...we spent all nites hang out there... breakfast was good enough.. the room was very clean... and the staffs were so helpfull and friendly... I stayed with family and kids.. they all were so happy... we are glad finding this hotel in our town.. an alternative escape during weekend.. keep up the good work..

Augustinus S. Families - 27/06/2018 AccorHotels certified review
« We stayed on 21-23 jun »

The food is really good and variatif. The staff are helpfull.

Martina Friends - 26/06/2018 AccorHotels certified review
« Good »

welcome fruit is not fresh (some of them), overall the room is nice, the room facilities is surprising me in a good side. I already recommended this place to my friends.

Erly Solo - 26/06/2018 AccorHotels certified review
« good »

next time.. i will back

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