Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 2,187 reviews

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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,187 reviews

TripAdvisor Rating  4.0/5  1,339 reviews

Certificate of excellence 2024

Excellent service and great food at the restaurant

TripAdvisor rating 5.0/5

Benjamin P TripAdvisor review

Excellent service and great food at the restaurant. Second time I stay here. I come to Sao Paulo for business. The hotel is super clean, restaurant is nice with great food, and the service is excellent. I totally recommend tgis place if you need to stay in the area.

Hello, benjaminpH5024ZK! Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed our service and delicious food at the restaurant during your stay. It's fantastic to know that you chose to return for a second time and that we continue to meet your expectations! We look forward to welcoming you back the next time you're in São Paulo! It will always be a pleasure to welcome you! Erick Franco Customer Experience Manager

Great staff

Customer review rating 4.5/5

Mark Business - Confirmed reviews ALL

My stay in the Grand Mercure was a very pleasant one, the facilities were pleasant (although the addition of a pool would be awesome) the gym isn't the largest but the equipment is good quality and very clean and the bed in my room was simply enormous. However what stood out for me was the quality of the staff, from the cheerful Barbara greeting everyone at Breakfast, the amazing omelet artist in the kitchen who seemed so delighted whenever I asked for one, to the front desk staff who were fantastic any time I needed anything, and even the gentleman who came in each day to clean my room was always happy and seemed so positive whenever I saw him. The laundry service was quick, and the communication proactive. The only frustration I had with the hotel is that the door locks are still the old magnetic stripe readers and not the newer chip readers, which meant every couple of days I had to get my card reset, but every time I had to go to the front desk the team there was so quick to fix the issue. While the hotel is located in a great area, with shopping and nightlife nearby, the room was quiet and I never had disturbance from any noise, in addition the curtains were thick and kept out the light to ensure a great sleep. In summary, the facilities are nice, location great, and the staff amazing!

Hello, Mark! We truly appreciate you taking the time to share your experience with us! It brings us immense joy to hear that your stay at Grand Mercure was pleasant and memorable. Your kind words mean a lot to us. Moreover, we're thrilled to hear that our dedicated team members, from Barbara's cheerful greetings to our talented Neide (who made the omellete) and our diligent housekeeping staff, left such a positive impression on you. Providing exceptional service is at the heart of what we do, and it's wonderful to know that their efforts contributed to your enjoyable stay! We apologize for any inconvenience caused by the door locks using magnetic stripe readers. Your feedback is valuable to us, and we'll certainly look into ways to improve this aspect of our facilities for future guests! We hope to welcome you back for another wonderful stay in the future! It will be a pleasure to have you back! Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

good stay

Customer review rating 3.5/5

Ricardo A. Families - Confirmed reviews ALL

It was good overall, but needed some minor improvements: - only one of two people at reception, not enough to take care of all the people there - there was no buffet on Saturday May04, which was very dissapointing. The a la carte service was incredibly slow and limited

Dear Ricardo, Thank you for sharing your feedback with us. We're pleased to hear that your overall experience was good, but we regret to learn about the areas where we fell short of expectations. Regarding the reception, we apologize for any inconvenience caused by the staffing level. We strive to provide prompt and attentive service to all our guests, and we'll certainly review our staffing schedules to ensure adequate coverage during peak times. We're also sorry to hear about the disappointment with the lack of buffet service. We understand the importance of offering a variety of dining options to our guests, and we apologize for any inconvenience caused by the limited a la carte service and the slower pace. Rest assured, we'll address this issue with our food and beverage team to improve our offerings and service efficiency. Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Julia Lencina Customer Experience

Rooms need to be renewed, specially lights.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The service level and staff was very good. Rooms clearly need to be renewed, mainly in terms of lights, as there's only very few lights available...and none for reading in bed for example. Above all what is really annoying is that the only option to switch off the lights is to go to the main entrance, as this option is not available close to bed.

Dear Martinho, Thank you for taking the time to tell us about your experience. We're delighted to hear that you found our service level and staff to be very good. Your feedback regarding the room lighting is invaluable to us, and we apologize for any inconvenience this may have caused during your stay. We understand the importance of having adequate lighting, especially for reading in bed, and we will definitely take your comments into consideration as we assess areas for improvement in our room facilities. Our guests' comfort is our top priority, and we're committed to making necessary adjustments to enhance the overall experience. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for an improved stay. If there's anything else I can do to assist you with, please feel free to let me know. My e-mail is ju… Always at your disposal, Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

Standard Hotel. Nothing special.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is a standard hotel, with nothing really unique or special. So if you just need a bed and a place to sleep, it’s perfectly fine, the staff are friendly, and it has all the basic amenities.

Dear Mr. David, Thank you for taking the time to evaluate your experience. Please know that we strive for excellence in service, so I'm sorry to learn that your experience was not particularly special. If there's anything specific you feel we could do to elevate your experience in the future, please don't hesitate to let me know. My e-mail is ju… I would love to hear from you and I'm always at your disposal. I hope we have the honor of welcoming you back again so that we can provide a better experience! Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

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Other web-users rate our hotel

  • 339 reviews 9.8/10 Location
  • 747 reviews 7.1/10 Room
  • 897 reviews 8.6/10 Service
  • 20 reviews 7.1/10 WiFi
  • 403 reviews 9.2/10 Breakfast
  • 241 reviews 7.7/10 Cleanliness
  • 191 reviews 6.8/10 Vibe
  • 170 reviews 7.3/10 Amenities

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