Grand Mercure Sao Paulo Vila Olímpia 4 stars

TripAdvisor rating 4.0/5 1,014 reviews
Grand Mercure Sao Paulo Vila Olímpia
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Free WIFI - events and apartments

  • Meeting rooms for social and corporate events, both large and small.

  • CipóRestô restaurant specializing in dishes inspired by Brazilian cuisine.

  • Easy access to the Expo Center Norte and São Paulo Expo. convention centers.

  • Privileged location at the heart of the Vila Olímpia district.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000
são paulo
brazil

Tel: +551121614900

Fax: (+55)11/21614949

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    GUARULHOS At 36.5km / 22.68 miles

GPS :-23.595655, -46.684575

Currently, close to our hotel

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 4.3 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 5.4 km

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 7.2 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 7.3 km

The Banespa Building, visit

From 01/01/2013 to 31/12/2019

At 7.6 km

Tour of the Estação da Luz

From 01/01/2017 to 31/12/2019

At 8.4 km

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 8.5 km

Pinacoteca, São Paulo State Art Gallery, visit

From 01/01/2011 to 31/12/2019

At 8.7 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 13 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 15 km

Our accommodations

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

STUDIO ROOM with twin beds

  • Max. number of persons: ‌2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

SUPERIOR ROOM with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

SUPERIOR ROOM with twin beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

DELUXE ROOM with 1 queen-size bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

DELUXE ROOM with twin beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

EXECUTIVE ROOM with 1 queen-size bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

CIPÓRESTÔ

Type of cuisine: Regional

Offering a casual environment, perfect for business or social events. Serving a buffet service from Monday to Friday, and an à la carte service at the weekend. Open from 6am to midnight.

Lunch

15:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Orfeu

Type of cuisine: Cafe

LOBBY BAR

Photo non contractuelle / Strictly non binding

A cozy environment, perfect for business meetings, happy hour and entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 639 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,251 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,014 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

comfort

Customer review rating 4.3/5

Ronaldo H. Business - 09/07/2019 AccorHotels certified review

Excellent staff and awesome neighborhood. The gym of Pullman Hotel is very good.

Dear Ronaldo, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Unavailability of single-bed rooms

Customer review rating 4.3/5

Pablo Business - 08/07/2019 AccorHotels certified review

Apparently most of the rooms have two beds, I requested a single-bed room, but none was available until the end of my stay. One day my room was not tidy up at all when I get back at night, and my dirty clothes were not picked up. Fortunately they tidy it up immediately and my clothes were cleaned up fast. The bidet shower is not properly implemented, then it wets all the floor when used. Window locks were broken in my room, so my window could not be locked. On the other hand, people is really helpful and kind, and hotel kitchen is very good.

Dear Pablo, Thank you for taking the time to evaluate your experience. We are happy that you had a good stay at our hotel. We look forward to welcoming you again, so we can provide you with an even better experience! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Not very comfortable

Customer review rating 4.3/5

M Business - 05/07/2019 AccorHotels certified review

For work purposes it's ok.

Dear Milena, Thank you for taking the time to evaluate your experience. We are happy that you had a good stay at our hotel. We look forward to welcoming you again, so we can provide you with an even better experience! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Fantastic and Noisy

Customer review rating 4.3/5

Diogo B. O. Business - 05/07/2019 AccorHotels certified review

The room and services were great. But in the morning, i think its because the hotel is mainly for business, everybody leaves at 8 am and the maids starts to make noises at the hall in front of the the rooms. They woke me up 1h earlier for my appointments. They should be more quiet on their routines.

Olá Diogo, Gostaríamos de agradecer sua gentileza pelo preenchimento da nossa avaliação de qualidade. Que bom que tenha tido uma boa estada conosco. Quanto ao barulho mencionado, conversamos com a responsável do setor de governança que está orientando toda a equipe para ter maior cuidado. Esperamos receber você novamente, para que possamos proporcionar uma experiência melhor! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Very good hotel

Customer review rating 4.3/5

Marcelo R. Business - 03/07/2019 AccorHotels certified review

You may have iced beers in the bar, I can´t understand how you give us warm beer in a Brazil Hotel. Other then this, everything OK. Very good breakfast

Olá Marcelo, Gostaríamos de agradecer sua gentileza pelo preenchimento da nossa avaliação de qualidade. Que bom que tenha tido uma boa estada conosco. Relatamos suas observações em relação a temperatura da cerveja aos responsáveis para imediata correção. Esperamos receber você novamente, para que possamos proporcionar uma experiência ainda melhor! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Pleasant experience, room was OK. Price a bit high

Customer review rating 4.3/5

Mark Business - 24/06/2019 AccorHotels certified review

Really enjoyed the breakfast, a lunch buffet and a dinner. The hotel was looking nice and conveniently located near a shopping mall and in close proximity of restaurants. The room door was not closing easily and no iron available in the room. The price for the hotel was a bit high.

Dear Mark D., Thank you for your time taken in completing our quality assessment. We are happy that you had a good stay at our hotel. We look forward to welcoming you again, so we can provide you with an even better experience! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Average, treated politely but cold.

Customer review rating 4.3/5

Paulo Business - 24/06/2019 AccorHotels certified review

I've arrived early in the morning from an red eye flight, with no early check-in. Hotel was full, I understand no rooms were available, even for a paid up early check in. I sat from 8am to 9am at a guests area in front of the reception desk. I saw dozens of guests checking out. I even bothered to ask if some room would be available soon, negative response... I left to the office around 9am, and a colleague, who arrived in Brazil in a different flight, reached the hotel and checked 20-30 minutes later... (no early check in arrangements either). not a positive experience.

Dear Paulo Roberto, Thank you for your time taken in completing our quality assessment. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Too expensive and not to good

Customer review rating 4.3/5

Fabio L. Couples - 12/06/2019 AccorHotels certified review

Overpriced for a room not really clean and old. Breakfast not included and few amenities in the room. For the price I have paid, for sure there is plenty of better options. You should improve quality and cleanness.

Caro Sr. Fabio, Gostaríamos de agradecer sua gentileza em compartilhar suas percepções sobre a hospedagem conosco. Ficamos honrados por ter nos escolhido como seu hotel em São Paulo. Ao mesmo tempo, Lamentamos por não atender todas as suas expectativas. Tenha certeza de que os responsáveis pelas áreas envolvidas já estão verificando as melhorias, para garantir uma excelente experiência de hospitalidade. No Grand Mercure, nós nos esforçamos para fornecer uma experiência de serviço superior para cada cliente, portanto, seu feedback é muito importante para nós. Esperamos recebê-lo novamente, para que possamos reverter algumas das suas impressões! Juliana Constantino Customer Experience

wrong charge process

Customer review rating 4.3/5

Fabio C. Business - 05/06/2019 AccorHotels certified review

The concierge charged me in double, and I just realize when I was doing the expense accountability process, then I had to ask for cancellation. First time that it happened, but frustrated that even on my checkout nobody was able to see this mistake and I found it only days after.

Caro Sr. Fabio, Gostaríamos de agradecer sua gentileza em compartilhar suas percepções sobre a hospedagem conosco. Ficamos honrados por ter nos escolhido como seu hotel em São Paulo. Ao mesmo tempo, lamentamos por não atender todas as suas expectativas e pelos contratempos enfrentados. Tenha certeza de que os responsáveis pelas áreas envolvidas já estão intensificando orientações e treinamentos com a equipe para que falhas como esta não mais se repitam. No Grand Mercure, nós nos esforçamos para fornecer uma experiência de serviço superior para cada cliente, portanto, seu feedback é muito importante para nós. Esperamos recebê-lo novamente, para que possamos reverter algumas das suas impressões! Juliana Constantino Customer Experience

Football match

Customer review rating 4.3/5

Cristian A. Business - 05/06/2019 AccorHotels certified review

it was imposible to wath River Plate vs Atletico Paranaense in the lobby or room, it is sad that a hotel of this quality does not have available sports channels in their facilities.

Dear Cristian, Thank you for your time taken in completing our quality assessment. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations regarding the TV service. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

No receipts????

Customer review rating 4.3/5

Mable W. Business - 02/06/2019 AccorHotels certified review

after checking out, the hotel refuses to give me any receipt, saying it is booked through hotelsone, one website. Like booking.com and other booking website, after staying at the hotel, it won't affect the hotel to issue receipts!!!! So how can I reimburse my stay here from my company. it causes inconvenience for me.

Dear Mengyu W., Thank you for your time taken in completing our quality assessment. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Regarding your receipt, allow us to inform that it was already sent to the agency that has booked and payd for the stay. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Work

Customer review rating 4.3/5

Flavio B. Business - 01/06/2019 AccorHotels certified review

Very well located within walking distances from many venues.

Dear Flavio, Thank you for taking the time to evaluate your experience. Our team is happy to hear, that you had a pleasant stay with us! We are looking forward to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Great

Customer review rating 4.3/5

Altair Business - 31/05/2019 AccorHotels certified review

Everything worked fine and as expected

Dear Altair, We very much appreciate your comments regarding your stay at the Grand Mercure SP Vila Olimpia. Our team is happy to hear, that you had a pleasant stay with us! We are looking forward to welcome you back soon! Juliana Constantino Customer Experience

First time In Sao Paulo

Customer review rating 4.3/5

Michael L. Business - 27/05/2019 AccorHotels certified review

Very pleasant. I *especially* appreciate how many of the staff spoke English!

Dear Michael, We very much appreciate your comments regarding your stay at the Grand Mercure SP Vila Olimpia. Our team is happy to hear, that you had a pleasant stay with us! We are looking forward to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Good, clean accommodations in a convenient location.

Customer review rating 4.3/5

Mr. T. Business - 27/05/2019 AccorHotels certified review

Good overall with friendly and helpful staff.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Grand Mercure SP Vila Olimpia. Our team is happy to hear, that you had a pleasant stay with us! We are looking forward to welcome you back soon! Juliana Constantino Customer Experience

Staf was great. Room had a leak and wifi was bad in the rooms.

Customer review rating 4.3/5

Sebastian Business - 27/05/2019 AccorHotels certified review

it was good. Staff was fantastic. However, the bathroom in my room had a leak in the ceiling, which I assume was from the air conditioner. Wi-fi in the rooms was bad, which for working purposes is far from ideal.

Dear Sebastian, Thank you for your time taken in completing our quality assessment. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us and we feel sorry for not completely fulfilling your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Comfortable and utilitarian

Customer review rating 4.3/5

Roberto Business - 25/05/2019 AccorHotels certified review

The Grand Mercure Vila Olimpia offered me the same reliable services that I enjoyed with the Caesar Business. However, I feel that some of the floors of the hotel (4th and 5th) and the furniture of the rooms could be upgraded...new carpets, new chairs, etc. Overall, my stay was comfortable and utilitarian.

Dear Roberto, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Vila Olímpia. It is always a pleasure to receive positive feedback. At the same time, allow me to inform that our Maintenance Manager is gradually working on conservation services and your observations are very important for future developments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Great experience!

Customer review rating 4.3/5

Sd Business - 24/05/2019 AccorHotels certified review

All of the staff was friendly and accommodating. It was my first international trip and I don't speak Portuguese, so I was a little nervous. Lucky for me, most of the staff speaks English, and they made me feel right at home. Facilities were clean, rooms were comfortable. Will absolutely stay here again on my next visit.

Dear Sarah, We very much appreciate your comments regarding your stay at the Grand Mercure SP Vila Olimpia. Our team is happy to hear, that you had a pleasant stay with us! We are looking forward to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
Customer review rating 4.3/5

Anonymous Business - 24/05/2019 AccorHotels certified review

It was ok. Breakfast was good, service was good, but I was unable to access WiFi and you did not have wash clothes.

Dear Daniel M., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Vila Olímpia. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Closer to my office!!!!

Customer review rating 4.3/5

Always A. G. E. Business - 24/05/2019 AccorHotels certified review

First of all it is fantastic to have the hotel only to meters of my job!!! The hotel is a beautiful place not only for the place itself their people is very warm and friendly and this is important for me when I am far away my home!!!

Dear Hugo, We very much appreciate your comments regarding your stay at the Grand Mercure SP Vila Olimpia. Our team is happy to hear, that you had a pleasant stay with us! We are looking forward to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in são paulo