Hotel - Mercure Santiago Centro
Mercure Hotel Mercure Hotel

Mercure Santiago Centro

4.0/5 1,210 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ARTURO-MERINO-BENÍTEZ AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Snow Skiing  (Nearby)

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

  • 142 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • Suite Box
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,903 reviews

Our guest reviews for Mercure Santiago Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,210 reviews
Simone Solo - 14/10/2018 AccorHotels certified review
« GReat hotel »

Hotel was great,. reception was friendly (Nine booked me in). I think the pool area is lovely. the bar cocktails are awful though!

Couples - 14/10/2018 TripAdvisor review
« Good place from which to explore Santiago »

There did not seem many options for big brand hotels, but if that is how you want to stay in a large City then this hotel does the job. The staff all seem very young but they are competent and each try to make their own individual contribution. The lobby is attractive but just has a reception counter and seats. The restaurant (and breakfast) location on the 2nd floor is attractive and welcoming. The breakfast was reasonable without being a wow. On the otherhand the dinner menu was really good quality and fairly priced. The outdoor pool area and bar are a nice feature. The surrounding buildings have the effect of amplifying the traffic noise so it never seems quiet on the road facing side. Still, Santiago is a busy city and for us that was not a problem. The hotel has taxi arrangements with a company that proved reliable.

Michael H. Solo - 12/10/2018 AccorHotels certified review
« very good »

very good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Colin C. Couples - 10/10/2018 AccorHotels certified review
« We were very happy with our stay »

From the moment we arrived the staff were courteous, friendly & attentive. The room on the 17th Floor was excellent. The hotel taxi was excellent after several bad experiences with commercial taxis.

Andrew Business - 08/10/2018 AccorHotels certified review
« Mr »

Nestor at the front desk was great. Your more elderly security door man is quite rude at times. The room was great 1702.

Marthoka Families - 05/10/2018 AccorHotels certified review
« great location, great service »

we just have a great time in Santiago while stazing at mercure. The hotel is just in the middle of the city, easy access, great room and the best, great service. All attends are vey good and sympatic.

Philip M. Couples - 05/10/2018 AccorHotels certified review
« Friendly competent staff; good facilities »

Friendly competent staff; good facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Lisa G. Families - 03/10/2018 AccorHotels certified review

The hotel staff was great! Very friendly, helpful and very sweet. We met some some great workers there Nene (front Desk), Genesis (waitress) and Valentine (Waitress). Great staff!

Louise Couples - 02/10/2018 AccorHotels certified review
« above average except for the shower »

everything good except for the low pressure in the shower

Nilson G. Families - 29/09/2018 AccorHotels certified review
« Amazing »

Everything was excellent from the desk to the room and the services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nilson G., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Andrew P. M. Solo - 27/09/2018 AccorHotels certified review
« See the real Santiago and enjoy it... »

Ideal location to get to places, very helpful staff, great facilities for the location and I love the buzz of downtown Santiago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Tim Solo - 19/09/2018 AccorHotels certified review
« just okay »

I found the fees very expensive, specifically to check in early. The breakfast was good, location goodz but overall I wouldn't stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy Z., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a service and service with the quality of the Mercure brand. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Jian K. Couples - 17/09/2018 AccorHotels certified review
« Rude & unfriendly check-in counter »

I made my reservation through Accorhotels website, and fully pre-paid then. But my credit card was charged the exact amount the day before arrival at the hotel. During check-in, I told what I had experienced to the lady at the counter. And she said because my reservation need to be pre-paid, so they charge me before hand. That was nonsense and completely humiliating! All good impression of Chile, GONE!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jianhua K., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a service and service with the quality of the Mercure brand. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Solo - 02/09/2018 AccorHotels certified review
« Excelente »

Acogedora en general

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Maria, Buenas tardes! Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta. Que tenga una linda semana! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Yina Couples - 02/09/2018 AccorHotels certified review

The hotel room was spacious and clean. Reception is very friendly and helpful. It was great that reception helped us to store our luggages after check out and call taxi for us. Location is very convenient. The only small concern we had was the AC was very loud which made us hard to sleep at night. After than that, everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yina X., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am glad that you enjoed your stay with us. Please allow me to express my sincerest apologies for the inconvenience with the air conditional noise. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Jose F. Couples - 26/08/2018 AccorHotels certified review
« We enjoyed a high quality service and food in a pleasant atmosphere. »

We stayed at Mercure Hotel for three nughts. The staff offered us a very professional and high quality service. The food in its 24-hour restaurant was delicious. Furthermore, it was a pleasant experience to see the restaurant's manager chatting with us and other hotel's guests about the service and food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose F. Castaneda, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Mr. Valderrama. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Business - 26/08/2018 TripAdvisor review
« Great Hotel »

It it a great Hotel in a great spot - right . The staff there are great and they also have an awesome rooftop bar and pool with a view of a very busy part of Santiago. An easy walk to a lot of cool things to see around the city also. Will be staying there again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jason Bardell, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla.

Wayne Business - 25/08/2018 AccorHotels certified review
« Some great staff »

I have stayed here several times now and each time has got better. The front desk staff and the evening bar man are great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne H., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anne Couples - 20/08/2018 AccorHotels certified review
« Santiago base for exploring Chile »

We stayed at the Santiago Mercure for several nights over five weeks while travelling to and from Santiago and various places around Chile and Ecuador. The hotel location was excellent for exploring the historic old town, and close to many good restaurants. The hotel reception staff were all very helpful in organising bookings, taxis etc and recognised us as we returned from each trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Greentings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Franco Business - 18/08/2018 AccorHotels certified review
« Impecable »

Excelente habitación

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Franco Un gusto saludarlo! Quisiera agradecerle por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Que tenga un excelente día! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

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