Hotel - Mercure Santiago Centro
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Mercure Hotel

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632  Santiago Centro 
8330066  SANTIAGO
CHILE

1,040 reviews
TripAdvisor Rating Based on 1,040 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • AEROPUERTO ARTURO MERINO BENITEZ
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

  • 142 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Suite Box
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,181 reviews

Our guest reviews for Mercure Santiago Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,040 reviews
AccorHotels certified review
Claudia Business - 13/08/2017

100% ok

AccorHotels certified review
Miguel Solo - 12/08/2017
« Excellent cost-benefit ratio »

This property is located on a very busy street in downtown Santiago. It is difficult to get in and out of taxis in front of the hotel. However, it is very conveniently located by a metro station and the overall experience is quite acceptable.

AccorHotels certified review
Doris C. Solo - 11/08/2017
« Need to improve customer service »

Your staff is very cold (not friendly), the carpets in my room were very dirty (old, either need to change or they need a good wash), the breakfast was ok, but they don't give you the option of egg white, because I ask for, the same thing one day I asked for a tray to bring the breakfast to my room, the answer was sorry but I have to bring just in my hand, and they have tray availables, I order dinner one day I wasn't able to eat the soup, was terrible and I send back my grilled chicken because was raw inside, only once of the 7 days I was greedy for the doorman, the most helpful and friendly people were the housekeeping, for those reason I won't recommend the hotel

AccorHotels certified review
Cristián Business - 10/08/2017
« Satisfecho »

Agradable

AccorHotels certified review
Mike D. Friends - 08/08/2017
« Happy customer »

I had a pleasant stay and the location was amazing

AccorHotels certified review
Robert Families - 07/08/2017
« Fabrastic, Great staff, room and location! »

I an a Hyatt global traveller - lifetime. Decided Hyatt was too far out, so opted for the Mercure. Was a very pleasant surprise. niceroom, great location but best of all, your very professional and friendly staff, receptionistes went out of their wat to help us with Everything. same Goes for cleaning ladies and staff at breakfast. Just do'nt recommend the restaurant Patagonië anymore. A Classic tourist trap Meals were Absolutely awfull My stake contained ofmore then 50% fat and Grease material, my daughter ravioli came cold and with the wrong Sauce, replaced with the Same ravioli that the must have washed in the sink as party of the old sauce Still there. Waiter Just smiled when we told HIM and presented the bill Excellent food and Great service at thenearby Peruvian restaurant Where we ate twice!

AccorHotels certified review
Sam G. Couples - 31/07/2017
« pleasant, comfortable, the lady at the reception wasn't particularly switched on though. »

For a well renowned brand, mercure didn't quite meet my expectations

AccorHotels certified review
Margaret L. Solo - 28/07/2017
« It was very satisfying  »

The staff was excellent very courteous and very proffecional ,accomodation was excellent , i culd have any negative thoughts

AccorHotels certified review
Glen Families - 28/07/2017
« Nice decor, but lacking in substance »

Well first off they could not find our reservation with the number we were given by booking agency, later we discovered that that spelled our last name wrong. Perhaps that's why. We arrived at 12 midnight, and one of the four pillow cases was dirty. I called the lobby, and said we had a dirty pillow, could someone replace it. Shortly there after, a man came with 2 pillows in plastic, the only problem was that there were no pillowcases. The following morning I discovered that the water for the shower was cold, we discovered that it was always cold. That was not acceptable for the price we were paying. We also stayed at Hotel San Francisco. Far better, beds and pillows were comfortable, breakfast had more variety, fresh salmon, capers, many many options, and the daily rate was $30 less. The water to the shower was hot at Hotel San Francisco. Murcure did not have very good selection of channels, only 1 in English, and not as good a selection as other cheaper hotels. The location and view from the hotel was great, but if I come again I doubt very much that I would stay at Murcure. No hot water was a big disappointment. No massage offered, no sauna, no hot tub. I had really hoped for more.

AccorHotels certified review
Lorraine P. Couples - 26/07/2017
« Location was great »

All staff were helpful, the room was clean and tidy, maybe a kettle and coffee in the room would be nice, and more variety at the buffet breakfast

AccorHotels certified review
Toynbee Business - 26/07/2017
« A few problems despite some good features  »

The hotel is well situated, and the rooms are fine. Taxis struggle to drop off and collect at the entrance (located on a bus-only lane). Service is not great, at least it was not in my case: the room was not cleaned at all one day, items in the room were moved around, bathrobes were taken away on the second night, as was - mysteriously - one of the rubbish bins. Toiletries were not adequate and they, like the minibar, were not replenished. Less than wonderful, too, was the breakfast: the bread seemed sad and old, and hot items were either over- or undercooked. The lobby bar appears to be only rarely open.

AccorHotels certified review
Deborah R. Friends - 24/07/2017
« Deborah  »

Our stay was excellent! The hotel location, services, and staff exceeded my expectations.

AccorHotels certified review
Romi Families - 24/07/2017
« Excellent hotel in Santiago  »

One of the best hotels in Santiago, close to most of the attractive places in town. My family enjoyed the time and the yummmy breakfast in the hotel. We stay 2 nights there, and we use the shampoo and things in the bathroom one morning but for the following morning they did not replaced the towels or the things like shampoo, etc... they just did a quick clean Thanks

AccorHotels certified review
Richard U. Couples - 23/07/2017
« Wonderful hotel and location »

Our stay the Mercury was very enjoyable. We had a great room and had been upgraded. The staff were friendly and helpful and breakfast was nice and varied

AccorHotels certified review
Possidonio Couples - 21/07/2017
« Good experience »

Very good hotel.. Good breakfast. Comfortable room. Only there is no easy access with Taxi due to exist bus point in front of hotel entrance.

AccorHotels certified review
Anne Families - 20/07/2017
« We loved our stay at the Mercure Santiago Centro »

The Mercure Santiago Centro is in a great location for anything you want to do in Santiago. The staff are friendly and helpful and the property is very nice. Breakfast was delicious.

AccorHotels certified review
Helen J. Families - 16/07/2017
« Great stay at Mercure Santiago Centro »

Great room in fabulous location, delicious breakfasts and helpful staff

AccorHotels certified review
Bob Business - 16/07/2017
« Bob »

after 3 attempts to open door staff came up to have the same problem so had to reprogram the door. Lack of light into bathroom,the door to bathroom would not open until I fixed it .If not Iwould of been there until staff came. No phone to call out if stuck

AccorHotels certified review
Hai Z. Business - 14/07/2017

Too noisy in the night. The window can not close fully.

AccorHotels certified review
Christakis P. Solo - 14/07/2017
« Very good hotel at excellent location. »

Very enjoyable. Helpful and efficient reception staff. Good firm bed. Excellent shower. I suggest a complimentary small bottle of water and one more lamp in the room will make the whole experience that much better. Also please cut the tomato slices a little thicker.

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