Hotel - Mercure Santiago Centro
Mercure Hotel Mercure Hotel

Mercure Santiago Centro

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4.0/5 1,087 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • AEROPUERTO ARTURO MERINO BENITEZ
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

  • 142 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Suite Box
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,709 reviews

Our guest reviews for Mercure Santiago Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,087 reviews
AccorHotels certified review
Anonymous Solo - 07/12/2017
« Normal »

Normal

AccorHotels certified review
Cedric Business - 03/12/2017
« pleasant with some usual inserts »

pleasant with some usual inserts. nice room good facilities. Gym needs some more weights and general attention. food was satisfactory. Front desk is best sell. Safety and security a bit lapse with single stairwell exit at night.

AccorHotels certified review
Babu Business - 03/12/2017
« Not suitable for Vegetarian. No good amenities or discounts. »

Not suitable for Vegetarian. Only option for vegetarian is to eat fruits. I stayed for 40 days and had to eat only fruits. I also don't saw more change in non-veg food. Menu was almost same everyday. No good amenities or discounts.

TripAdvisor review
Couples - 29/11/2017
« Really great! Thanks a lot »

We stayed 3 nights at this hotel. The situation of the hôtel is ideal. Close to everything. Rooms are large and confortable. Staff is super friendly. Breakfast is great. The hotel has a swimming pool and a nice bar at the fifth floor. Swimming pool is not that large but ideal for a refreshment. Thanks a lot

AccorHotels certified review
Mj Business - 28/11/2017
« Not bad; great location, decent food »

Hotel was fairly noisy when I wanted to sleep during the day (vacuuums, etc). Room service was pricey, but tasty. Hotel staff were not especially polite but not actively rude - fine for Chile.

AccorHotels certified review
Tanguy Couples - 26/11/2017
« Staff is very kind rooms are large and nicely decorated »

We had a great stay in this hotel. Breakfast bread could be a bit improve but for the rest everything was Perfect.

AccorHotels certified review
Christopher E. Couples - 23/11/2017
« Resonable Hotel »

Comfortable room but the Hotel is not well sound proofed. The people in the next room sounded as though they were coming through the wall for about half an hour 1.30 to 2am. No bell boy here so expect to move your own luggage.

AccorHotels certified review
Helen Couples - 22/11/2017
« Ok. But food a massive disappointment »

Room was old but comfortable enough. Air con extremely loud. Breakfast hot options of very very low quality which was extremelyndisappointing.

AccorHotels certified review
Wilf &. C. J. Couples - 21/11/2017

Angelica and Daniela at the front desk were very helpful, providing advice and assistance with big smiles. They were very impressive ambassadors for your business. We saw them juggle at least three tasks at one time and never lose their composure and competence....two jewels. We appreciated the ability to open the window on our 16th floor room, to breathe real air during the day, rather than being forced to rely on the air conditioning system until the evening. It was very loud, by the way. You could use a night light in the bathroom to save energy costs. A shower console of soap, shampoo and conditioner/lotion would save money from the cost of the individual packets which you presently provide.

AccorHotels certified review
Jonathan Families - 21/11/2017
« Ok »

Requested early check in partly materialized. Breakfast reasonable Room good. Location also good.

AccorHotels certified review
Ricardo C. S. Business - 19/11/2017

Breve pero placentera

AccorHotels certified review
D. R. Solo - 18/11/2017
« Quite good confortable »

Nothing relevant to say as I felt confortable.

AccorHotels certified review
Gustavo Business - 18/11/2017
« Excelente »

Todo impecable.

AccorHotels certified review
Cheryl Business - 17/11/2017
« nice stay in a centrally located hotel »

easy check in, a nice breakfast and they were helpful in arranging a taxi.

AccorHotels certified review
Anonymous Solo - 16/11/2017
« Good location Clean room and excellent reception staff »

The reception staff were excellent Not crazy about the service in the restaurant

AccorHotels certified review
Dean M. Families - 15/11/2017
« Clean, large room, quite, good location, good food, baby cot supplued »

As above, Negatives, on check in, we were placed in a room next to the lift, I had requested to have a room as far away from the lift as possible( request must have been translated wrongly. Again staff were not sure on la club benifits in the hotel, mainly on discounts for the restaurant. Service in the restaurant was slow, plates not cleared from tables and had to request staff attend the table to request further items. On checkout, staff confused on dirrernce between deposit held and deposit already taken and can be deducted if the remaining bill.

AccorHotels certified review
Daisy S. D. S. Families - 14/11/2017
« encantada »

very thing was perfect, the staff are so kind, the hotel is beautiful and clean, the breakfast was fine too.

AccorHotels certified review
Amaurilo S. Families - 14/11/2017
« Great »

Nihil

AccorHotels certified review
Anonymous Couples - 13/11/2017
« Decent but nothing special »

Check in was smooth, the room fairly small and mundane but comfortable. Forgot to give us towels one day. Breakfast was decent but staff unfriendly.

AccorHotels certified review
Rosa R. Couples - 07/11/2017
« Extremely noisy 2am Saturday hotel party! »

I was ok with my stay until saturday night, a party was booked at the pool area a few floors from us, At midnight I called the front desk because we couldn’t sleep due to the excessive loud music. We were told “the party is until 2am and they paid a lot of money”, So I said, do I just need to suffer until 2am and his answer was yes. A complete slap in the face since I AM a paying customer! This gentlemen wanted us to move to another room in the middle of night leaving our belongings behind and with us wearing pajamas...no way! Rooms are also very outdated and the carpeting needs to be changed on top of things. I will never book at this hotel again and I will make sure I let everyone know about this experience.

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