Hotel - Mercure Santiago Centro
Mercure Hotel Mercure Hotel

Mercure Santiago Centro

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4.0/5 1,116 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ARTURO-MERINO-BENÍTEZ AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Snow Skiing  (Nearby)

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

  • 142 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Suite Box
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,973 reviews

Our guest reviews for Mercure Santiago Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,116 reviews
AccorHotels certified review
Russell S. Couples - 10/02/2018
« Lovely hotel, good location »

Enjoyed our stay immensely. The room was as expected with comfortable bed and pillows and the staff were always friendly and professional. Pool area is lovely, but only had time to use it once. Food and drink service at pool was good. Breakfast, whilst not being extravagant was satisfactory with something for everyone. The staff at breakfast were always most obliging, pleasant and helpful. Wished we had known about the hotel taxi service before arriving. The only thing that we felt needed attention was the air conditioning - very noisy, even on low setting. Overall a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell John S., We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Hernán C. Families - 09/02/2018
« Relaxing and resting done right. »

Food was great. Comfortable beds, the staff was kind and helpful, overall a great experience, I would gladly return on my next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I would like to invite you to share your opinion also through the TripAdvisor and thus be able to help other travelers who are searching for a hotel in the central region of Santiago. Visit: www.tripadvisor.cl/userreview and search: Mercure Santiago Centro in Santiago. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Debbikite Couples - 08/02/2018
« Great place to stay in Santiago »

Front desk was helpful telling us how to get where we wanted to go and getting a taxi for the airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Frances Couples - 04/02/2018
« The hotel is centrally located and the staff are helpful and accommodating. »

The hotel is clean and centrally located. The staff were kind and assisted us in our transportation needs. The room was spacious enough for the two of us. The staff was able to assist us in English due to our limited Spanish. The central location made it very easy to walk to historical sites, monuments, museums, local parks as well as the up and coming neighborhoods of Belle Vista and Las Tresaces (spelling) for arts & crafts, meals and night life. The metro and buses are just around the corner from the hotel. From this location we were able to visit some of the surrounding area such as Valipariso, Vina del Mar, two wineries and Cajon de Maipo. My husband and I chose to include breakfast with our stay. The continental breakfast was good, needed just a bit more variety in the hot breakfast options which need to be hot not luke warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
A N. Families - 02/02/2018
« Very good »

The pool not suitable for children

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Andre F. Friends - 31/01/2018
« Clean and great reception staff »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I would like to invite you to share your opinion also through the TripAdvisor and thus be able to help other travelers who are searching for a hotel in the central region of Santiago. Visit: www.tripadvisor.cl/userreview and search: Mercure Santiago Centro in Santiago. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Nathan D. Families - 28/01/2018

The people at the front desk were very helpful and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Shona M. Couples - 27/01/2018
« Hotel could use a make over, old bathrooms. »

Staff in reception very helpful. Breakfast nothing special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shona Mc Callun, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Alejandro B. Business - 25/01/2018
« Noisy air condition. Just one elevetor working. Bad!! »

Need to improve!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro Taedo Briceno, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies about the inconvenience with elevator and air conditioning. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Glorivee G. Friends - 25/01/2018
« Great Location and service »

I was very pleasant .Front desk staff very nice and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gonzales, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Evelyn Couples - 24/01/2018
« Great »

Hotell is in a great location. Breakfast area was very nice and the choices were delicious. Room was very comfortable my only complaint is the hair dryer is not up to par with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tavarez, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Henrique Business - 23/01/2018
« Good structure »

The facilities are wonderful, attendance is very good. I'd like to point out only one small annoyance. In the dinner, I ordered a Champignon Lasagna, the only Lasagna in the menu. I received a meat lasagna. I'm vegetarian and decided to eat it anyway, without bothering the personnel, because I don't like to see food being discarded or the waitress to be scolded for such a small thing :) I'd also love seeing soy milk among the options in the breakfast. Your selection for the breakfast is so good and broad, vegans definitely would appreciate it and spread about it. We always talk about this to one another.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrique, Let me introduce myself, my name is Carla and I am Quality Manager of Mercure Santiago Centro. I would like to thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a service and service with the quality of the Mercure brand. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Laura Business - 23/01/2018
« Lovely hotel convenient to the universities »

I was very impressed with the quality of the hotel. My room was beautifully appointed and had an amazing view over the National Library and Castillo Hildago. I believe it was an upgrade from the normal Superior room due to my status. I always purr when I find a Nespresso machine in my room. I loved the patio bar. The gym is small but it was perfectly adequate for my Freeletics workouts, and as a bonus nobody else was there early in the morning. The breakfast was not spectacular but good enough. I will stay here again next year when I visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Meriluoto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I would like to invite you to share your opinion also through the TripAdvisor and thus be able to help other travelers who are searching for a hotel in the central region of Santiago. Visit: www.tripadvisor.cl/userreview and search: Mercure Santiago Centro in Santiago. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Hs Couples - 22/01/2018
« Partially refurbished hotel »

We arrived pretty late to the hotel ~11-12pm. The process of checking in was straight-forward. The lobby looks beautiful and new. We were given a room on 7th floor. Our room is quite worn out and needs to be refurbished. The carpet looks pretty old. The bathroom has still a shampoo left by the previous guest. THe AC leaked water. For a price we paid, we were really disappointed. Interestingly, the hotel looks pretty new on different floor levels (I think we mistakenly ended in 12? 15? floor). The lobby and the 1st floor (breakfast area) also look have been fully refurbished. It's just unfortunate for us to get the room on 7th floor that has not been refurbished. The breakfast was good. We had a very good waiter. He was very attentive even with his limited English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hadiyanto Sugianto, Let me introduce myself, my name is Carla and I am Quality Manager of Mercure Santiago Centro. I would like to thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a service and service with the quality of the Mercure brand. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Involved G. Couples - 19/01/2018
« Modern, clean facilities »

Facilities are clean and up to date. Breakfast variety was pleasantly abundant. Front desk personnel displayed no welcoming warmth. We dealt with two different crews (5 individuals) and all showed no attentiveness at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. Please allow me to express my sincerest apologies about the welcome service for our front desk team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Anonymous Solo - 19/01/2018
« Centrally Located Hotel »

I was extremely satisfied staying at the Mercure Santiago Cento. The staff were excellent. My room was large with all modern cons. Breakfast was satisfactory and the hotel restaurant was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Arnold, Buenos días! Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra mucho que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Aprovecho la oportunidad para invitarle a compartir su opinión también a través de la página TripAdvisor y así poder ayudar a otros viajeros que estén en búsqueda de un hotel en la región central de Santiago. Visita: www.tripadvisor.cl/userreview y busca: Mercure Santiago Centro en Santiago. Que tenga un excelente fin de semana! Saludos, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Darko M. Couples - 18/01/2018
« Central location »

Walking distance to Plaza de Armas and St Lucia hill. Great as starting pint for Ssntiago exploration. Pool bar a great location to relax after a day out with good food provided by the restaurant. Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
John S. W. Couples - 16/01/2018
« Good hotel good location nice stay »

Good hotel with friendly helpful staff excellent location in Santiago. Quiet room which we requested altogether a very pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice weekend! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Michael L. Couples - 16/01/2018
« Get away from winter »

We made the last minute decision to get away from winter in Colorado and go south. The location of the hotel was perfect, allowing us easy access to the sights in Santiago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Have a nice weekend! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Sergio Solo - 15/01/2018
« A pleasant stay »

Nice stay with friendly staff. Room and bed were comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sergio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

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