Mercure Santiago Centro 4 stars

TripAdvisor rating 4.0/5 1,308 reviews
Mercure Santiago Centro
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Terrace with bar and panoramic view of the city.

  • In the center of Santiago. Close to Santa Lucia Hill, the metro and public transport.

  • Convention center for social and corporate events of up to 300 people

  • Complimentary breakfast from 6:30am to 10am.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 30000.00 CLP
  • 100% non-smoking hotel
  • Air conditioned
  • ARTURO-MERINO-BENÍTEZ AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Snow Skiing (Nearby)
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632
Santiago Centro
8330066
santiago
chile

Tel: +56225956622

Fax: (+56)2/25956600

Contact email

Check-in from 14h00

Check out up to 12h00

  • Estación Central :   O'higgins 3170 Estación Central

  • METRO SANTIAGO :   Linea 1 Santa Lucia

  • By plane

    ARTURO-MERINO-BENÍTEZ AIRPORT At 18km / 11.18 miles - Shuttle paying

  • By train

    ESTACION CENTRAL At 4.91km / 3.05 miles

GPS :-33.442807, -70.645634

Our accommodations

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Standard Room - 2 double beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk(...)

Standard Room - King-size bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Business Desk(...)

Superior Room - 2 double beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk(...)

Superior Room-King-size bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk(...)

Executive room-King-size bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Executive room - 2 double beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite-King-size bed and Sofa bed

  • Max. number of persons: ‌4
  • Area: From 54
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk(...)

Our restaurants and bars

AMARANTO

Type of cuisine: International

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COBRE

Photo non contractuelle / Strictly non binding

An ideal environment for business meetings, enjoying happy hours and other entertainment. The bar offers live or background music for the best way to relax.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NIMBUS

Photo non contractuelle / Strictly non binding

Located on the terrace, with pleasant background music, panoramic views of the city center and a special menu of drinks and finger food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 255 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Santiago Centro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,733 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,308 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent perosnable service (they sang me happy birthday!) as well as clean, tidy & efficient service & room.

Customer review rating 4.2/5

Julie R. Couples - 09/06/2019 AccorHotels certified review

A relaxing wonderful experience. The rooms were clean, tidy & large. Great central location. Tourist service to book winery tour made everything very easy (even though we did not speak Spanish) - Barbara, the tour guide was a fabulous, warm and knowledgeable person. Check-out was efficient and easy. I love the lollies at the front desk!

Dear Julie R., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback and we were also very happy to hear that you enjoyed our anniversary surprise. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Great breakfast in a quality hotel.

Customer review rating 4.2/5

Rodney J. Couples - 05/06/2019 AccorHotels certified review

My wife and I appreciated the way that we were looked after at Mecure Santiago. We had a problem with the safe in our room which was attended to quickly. The room was serviced by house keeping very well and all staff were a pleasure to talk to. My only concern was no wifi working in our room until the manager gave me a new login.

Dear Rodney J., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Ap pleasant and convenient place to stay

Customer review rating 4.2/5

Anonymous Business - 01/06/2019 AccorHotels certified review

Please see my Google Maps review: https://goo.gl/maps/2rJwmvFMwKsjvYGW8

Dear Peter D., Greetings from Santiago! Thank you for taking the time to share your feedback. We are having problem to access Google this moment. As soon as we have this matter, we will review it. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Very good

Customer review rating 4.2/5

Anonymous Friends - 27/05/2019 AccorHotels certified review

Breakfast was amazing; the restaurant was good. There was some construction noise that went pretty late one night, which was disappointing. The bar wasn't always staffed.

Dear Mary M., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I would like to clarify that the construction noise comes from the neighboring building and unfortunately is damaging the experience of our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Well stay

Customer review rating 4.2/5

Red Families - 20/05/2019 AccorHotels certified review

Good location, but it’s a little old ...

Dear Mr. H., Greetings from Santiago! Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Cozy, comfortable and warm stay

Customer review rating 4.2/5

Eugenio M. Business - 19/05/2019 AccorHotels certified review

Other than waiting for a couple of minutes for my shower to warm up early in the morning, my stay was all I needed to be. I had a nice bed, large and really comfortable, a good quality internet connection, TV if I had some free time, good space for me to walk through the room comfortably, and a nice bathroom, with a finally hot shower to start a good relaxing work day. Looking forward to come back

Dear Eugenio, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Leiva Enc. Procesos de Calidad

Satisfecho

Customer review rating 4.2/5

Gonzalo Business - 19/05/2019 AccorHotels certified review

Agradable

Estimado Sr. Gonzalo, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Very good service from the reception, hotel features as described.

TripAdvisor rating 4.0/5

Seaside10144113631 Business - 19/05/2019 TripAdvisor review

Despite the traffic noise from the mainstreet at night we had a very comfortable stay. Especially the staff at the reception was very friendly and helpful. The hotel offered a good breakfast and all common features that are needed to feel comfortable for a trip to Santiago. It is located in the center with many hotspots nearby.

Dear Seaside10144113631, We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Have an excellent week! Sincerely, Carla.

Fantastic - a lovely hotel

Customer review rating 4.2/5

Dr S. P. Families - 18/05/2019 AccorHotels certified review

Excellent- staff attentive and professional and room lovely and clean. Only one member of staff not as friendly and helpful - when we arrived at early - aside from that all fantastic - nothing too much trouble - restaurant lovely venue and reasonable - price - food good. Would have been wi derful to have heated pool - bar upstairs and downstairs lively and we had fun wine tasting experience. Beds so comfy.

Dear Susan P., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome to MERCURE! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Disappointed

Customer review rating 4.2/5

Rodrigo S. Business - 17/05/2019 AccorHotels certified review

I am very disappointed with the changes in Le Club accors points. When my company reserves my stay, I do not earn any more points. I will not be staying at Mercure again for this reason.

Olá Sr. Rodrigo, Boa tarde! Muito obrigada por ter participado da nossa pesquisa de satisfação e enviado seus comentários. Também sou brasileira, por isso peco licenca para responder sua pesquisa em portugues. Gostaria de esclarecer que de acordo aos Termos & Condições do Programa Le|Club, um dos itens que determina que uma reserva seja elegível a pontuação, é que a mesma seja realizada através dos canais diretos (Call Center Accor Hotels, direto nos hotéis ou através dos nossos sites). Dessa forma, nossos hospedes membros Le|Club terão acesso a tarifas promocionais além de aproveitar outras vantagens que o programa oferece. Uma vez que a reserva seja feita através de outros canais, o cliente perde os benefícios do programa. Espero que tenha aproveitado bastante sua viagem por Santiago e que possamos recebe-lo novamente. Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

My preferred stay in Santiago

Customer review rating 4.2/5

Carlos Business - 07/05/2019 AccorHotels certified review

I always stay at Mercure Santiago Centro when I have to go to meetings in the city: the location is ideal and we can easily get transportation for neighbors that are not close to downtown.

Dear Carlos P., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Good place to visit Santiago

Customer review rating 4.2/5

Rioleblon Families - 07/05/2019 AccorHotels certified review

This hôtel us well placed to visit Santiago by foot The comfort level is as expected for a mercure Good variety for the breakfast. Some points to perform : question by email without answer Lack of taxi, they just work with one company

Dear Christophe, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team, we are going to work better for make your next stay perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Leiva Enc. Procesos de Calidad

Good location, comfortable bed.

Customer review rating 4.2/5

Anonymous Couples - 05/05/2019 AccorHotels certified review

We liked the location of the hotel and the room was comfortable. Unfortunately we had some bad experience with the service, including waiting over half an hour for hot water to make tea and being woken up by room service at 8am after a long flight.

Dear Laura, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Leiva Enc. Procesos de Calidad

Clean rooms, dated and worn appearance, terrible breakfast

Customer review rating 4.2/5

Anonymous Couples - 05/05/2019 AccorHotels certified review

Hotel location not very clean, but rooms were clean. Staff were very helpful and polite. Furniture in rooms was worn and dated. Breakfast was terrible as chef was unable to properly cook eggs, no toaster oven, selection was repeated everyday and coffee pot in lobby had dirty water with unidentifiable residue.

Dear Guest, Thank you for taking the time to share your feedback, we are going to work better for make your next stay perfect. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Leiva. Enc. Procesos de Calidad

Satisfied

Customer review rating 4.2/5

Paul Solo - 04/05/2019 AccorHotels certified review

Staff very helpful. Had one of the best meals on my South America journey in the restaurant (yellow curry chicken). Room was comfortable and had all facilities I required. The only negative aspect was the appearance of the carpet in room, it was in die need of replacement and was badly stained.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Leiva Enc. Procesos de Calidad

Stayed twice - twice too much.

Customer review rating 4.2/5

Chris Couples - 04/05/2019 AccorHotels certified review

Terrible. Facilities tired. Location central but dodgy. Really poor customer service. Breakfast - inedible. Failure to proactively manage room maintenance issues, which was ver poor. We stayed at a hotel 3 blocks up after our stay - it was perfect compared to the Mercure. For us a poor stay - would recommend a complete management overhaul and revisit of of infrastructure, service, and internal processes. As a frequent traveller, this is one of the worst hotels I have stayed in.

Dear Christopher C., Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Leiva Enc. Procesos de Calidad

Good location

Customer review rating 4.2/5

Malcolm J. Families - 02/05/2019 AccorHotels certified review

The first room on floor 8 was below standard. The carpets were stained and dirty, the lamp fitting by the bed was damaged, the headboard was scratched and damaged and the window was cracked . The second room on floor 9 was much better but we were disturbed by building noise from an adjoining building over 2 days one tine being 12.20 AM ! ....these points have been raised in a complaint to the group.

Dear Malcolm J., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that our hotel has most of the renovated apartments. Only three floors (6, 7, 8) are pending renovation, however we are working preventively in these apartments as long as these floors do not enter the program. Also comment that the construction noise comes from the neighboring building and unfortunately is damaging the experience of our guests. Please rest assured that we took the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

My preferred stay in Santiago

TripAdvisor rating 4.0/5

passarellicarlos Business - 30/04/2019 TripAdvisor review

Every time I travel to Santiago, I stay at Mercure. Staff are always ready to assist you, warmly: the people at the reception desk, the room keeper (great Aurora) and the servants at the breakfast, everybody greets you with a big :-) on their faces. The restaurant is also nice and the hotel offers cab services at fair prices.

Dear passarellicarlos, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla.
Customer review rating 4.2/5

Anonymous Couples - 29/04/2019 AccorHotels certified review

Staff were very helpful and friendly. Room was clean and spacious. Good food and location.

Dear Rosalie S., Greetings from Santiago! Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.2/5

Maritza R. Business - 27/04/2019 AccorHotels certified review

Inolvidable

Estimada Sra. Maritza Cecilia, Un gusto saludarla! Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta. Que tenga una linda semana! Atentamente, Carla Bortoletto Enc. Procesos de Calidad
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in santiago