ibis Styles Brussels Louise Hotel

Very happy

Since I am a loyal guest and enjoy staying at accor hotels I would like to give some feedback on my stay at Ibis Brussels Louise. I travel a lot for work reasons and never experienced such bad service at a hotel. When I reached the lady at the reception wasn't welcoming at all. She just gave me my room key and didn't speak a single word. First of all let me remind you that I am a gold member of Accor, she was supposed to give a voucher for a drink. I even showed her my member card but she didn't bother to offer that voucher. Apart from that she didn't bother to tell me what time the breakfast was or where the breakfast will be. And also how to get to my room as it was the first time I was staying at the hotel. When I was in my room I called the receptionist and asked for an iron to iron my clothes. Again I was shocked the way she spoke. She said "we don't have" and I should go out to some nearby places for ironing. It's really my worst stay at a hotel and a reason never to come back to this hotel. Apart from the negative points, I still must say the hotel is very clean. The room was big and clean.

Had to call 3 times, everything's to be told to call back later. Staff couldn't care less.

Helpful staff Clean rooms Awesone breakfast

Nice setting. Room was clean. Acces to a balcony.

I have used IBIS Styles Hotel in Brussels quite a lot over the past 3 years and has lately experiences a decrease in quality that makes me consider to shift to another hotel

Excellent not over grand exactly what was needed on a short business trip

I had to book a last minute room at the hotel and the reception staff was very helpful and friendly. Checkin and checkout experiences were simply easy. Room has a big window, clean facilities and good breakfast.

Just stayed overnight, room was ok, breakfast was ok too.

Don't expect welcoming customer service

Hotel room was large. Decor a bit too bland. No aircon in one of the warmest days in Brussels.

A gentleman at reception very politely explored why I have not stayed with you for a while, despite working regularly in Brussels. I confessed it was because I could not make a cup of tea in my room. He promptly went away and got a kettle and tea/cups etc so I could take this to my room. I was impressed and enjoyed my morning cup of tea in bed before starting my day. Many thanks for this customer service

We very much enjoyed our visit to your wonderful city Brussels and hope to return. The breakfast was excellent and the location of the hotel most agreeable. Our room space was very good, although the bathroom extractor did not work, the toilet was not very clean and a bad smell came from the hand basin. We would not have mentioned these things had you not asked for our feed-back, and believe that you would want an honest response from us. Although we were two people, only one bottle of water was provided. Overall, then, a very good experience except for these deficiences.

Quiet room, very helpful staff,

I like the hotel because it is situated near the centre, available by public transport. Nice designed, good rooms, good breakfast. Some rooms are somewhat smaller and have no wardrobe (no space where to store luggage). As well the bottom rooms situated to Louisa Avenue are little too noisy.