ibis Styles Brussels Louise Hotel

The staff at the front desk is not very friendly. Hotel room should have wardrobe or locker. The hotel should at least have some basic medicine in case there is no mean to go to the pharmacy. The bed is very fluffy and comfy. Good location.

Nice room at great location. Modest but delicious breakfast. Biggest issue was cleanness, especially in the bathroom. Shower cabin needs thoroughly cleaning and lime scrubbing. Bath sink doesn't drain. I have no idea how I managed to wash hair and not to flood the bathroom. Everything else was nice. We had a pleasent stay at the hotel.

RAS

Service was OK, but breakfast can be better in term of quality.

Very nice and friendly staff, clean rooms. Shower needs to be improved for less water spilling around. Breakfast is good, however one of the mornings, they ran out of fruits, asking for replacement was negative (it was only 9 AM)...

Excellent great location

I paid cash at the reception on arrival but money is still blocked in my credit card.

The service was very good and we like the location very much. We will be back!!!

Arrived at hotel c.21:30. Friendly reception staff but advised no food was available. Room was all white, but not in a stylish way, with what appeared like old IKEA lighting / tables, no wardrobe but a rack containing a few hangers. Carpet had stains in various places. Don't know if this was a 'one-off' or if all rooms were to this standard. Buffet breakfast was good. Location was good for my purposes but wouldn't want to stay here again unless rooms were refreshed. Not expecting luxury, but this standard was not good.

Very easy to check in and out. Clean rooms and perfect temperature. Great hot water and super comfortable sheets and pillow and mattress. Coffee was terrible. Great baguettes.

Good hosting in general but room so need some refreshing I find

Helpful staff. Clean room and comfortable bed, if a little basic. Lifts very slow at busy times!

This is one of the worst hotels I have stayed at in Europe. The staff was very nice (helpful, multilingual, friendly), so I do not include them in this very critical review. But the condition of the hotel was just terrible and the entire hotel needs to be renovated. The hotel is basically an Ikea advertisement from the 1990s that has had many, many visitors and no renovation. The disappointment begins before a guest has reached his/her hotel room as the handles on the elevator doors were so worn that the paint covering them had been worn clear off by thousands of other visitors' hands. That's a bit gross. The room itself, while spacious, had the feel of an old office building whose tenants had all moved on and whose owners had decided to turn the tired spaces into a hotel to collect a few more Euros while they waited for new tenants. Without cleaning or painting the place, of course. Slumlord. The actual room was full-on disgusting. The toilet had an unmissable dark brown streak in the toilet bowl, presumably due to rust or bacteria. Much, MUCH worse, one of the chairs in the room had considerable, unmissable "gunk" on the *fabric* seat in the crotch area, where hundreds of previous visitors had presumably sat down naked after showers (or worse, before showers). Seriously, the seat was basically a pair of soiled underwear on four legs. DISGUSTING. The only thing to do was cover the seat with a towel and try not to look. The other chair in the room lacked the gross fabric seat of its neighbor, but was nevertheless frustrating as it was a rocking chair. Normally, I like rocking chairs, but when my only choice is "rocking chair vs. soiled underwear chair", the romance is lost and the rocking chair just begins to feel like something I can't get comfortable in as I attempt to sit at the table in the hotel room. The room also featured a square ottoman, which was tired, threadbare, sagging, and dilapidated. And the phone in the room did not work. I discovered this after my second night in the hotel. I had asked for a wake up call after my first night and was mildly annoyed when that call never came, which led me (presumably incorrectly) to think that the front desk staff had forgotten to make the call. On the morning after my second night, I attempted to call the front desk and only then discovered that the phone did not work at all. I was not expecting luxury, but it is difficult to explain how disappointed I was by this hotel. Seriously, the hotel room had the feel of being surrounded by piles of soiled underwear. I would never stay there again.

Front desk staff was welcoming and competent. Good points: Room was clean and quiet. Bed quality correct. Bad points: A very sad atmosphere overall and in the room (all white and no decoration). The real disappointment was before arriving to the hotel. I had made a reservation and received a confirmation. then I receive another E-mail asking me to check in otherwise the availability of the room couldn't be guaranteed after 14;00. So I was forced to pay the room in advance. I found this pushing to get early payment very annoying and impolite especially for a loyal customer with an accor card.

The hotel is in an excellent area with god transport links. It has good facilities but needs to upgrade the bar. The breakfast is excellent value.