ibis Styles Brussels Louise Hotel

Hotel room was large. Decor a bit too bland. No aircon in one of the warmest days in Brussels.

A gentleman at reception very politely explored why I have not stayed with you for a while, despite working regularly in Brussels. I confessed it was because I could not make a cup of tea in my room. He promptly went away and got a kettle and tea/cups etc so I could take this to my room. I was impressed and enjoyed my morning cup of tea in bed before starting my day. Many thanks for this customer service

We very much enjoyed our visit to your wonderful city Brussels and hope to return. The breakfast was excellent and the location of the hotel most agreeable. Our room space was very good, although the bathroom extractor did not work, the toilet was not very clean and a bad smell came from the hand basin. We would not have mentioned these things had you not asked for our feed-back, and believe that you would want an honest response from us. Although we were two people, only one bottle of water was provided. Overall, then, a very good experience except for these deficiences.

Quiet room, very helpful staff,

I like the hotel because it is situated near the centre, available by public transport. Nice designed, good rooms, good breakfast. Some rooms are somewhat smaller and have no wardrobe (no space where to store luggage). As well the bottom rooms situated to Louisa Avenue are little too noisy.

Good

great hospitality great people great service

This hotel is the worst ibis/ibis styles that we have ever stayed. Stayed only for 2 nights and had all the bad experiences that could happen. It is always understandable to face with some little problems or misfortunes in any hotel but it is not acceptable if you experienced all the small and big problems just in a 2 nights stay. I have Silver Le Club Accor Hotels card and always check my options with Accor Hotels first if I travel somewhere. I just wanted to use my reward points during my stay and unfortunately (which is also not nice) I was no able to use my points with the other Ibis Styles that I wanted to stay in Brussels. That is why I had to choose this hotel and I totally regretted. We arrived the hotel at 14 which is the standard c/in time for this hotel, and the lady in the reception told us that there is no room available! and requested us to wait for a while. Since we planned to go to Leuven just after c/in, that was really disappointing. I asked her how long should we wait and she said that she didn't know and maybe for half an hour!! I insisted that this is not acceptable but she couldn't do anything besides saying sorry. Meanwhile while waiting I wanted to go to washrooms around lobby and when I found them I also realized both of the washrooms are 'out of order' which was really 'great'. When I came back, I don't know how it happened but the lady told us she has a room (just after 10 mins instead of half an hour) for us and we checked in. Since we were in a hurry, we just left our stuff to the room, did not check around which was a mistake because apparently the room was not totally ready only when we realized in the evening that there was left over dirty cleansing water in the bath tub which was disgusting. I took the photos but it was already late at night and we did not want to waste our night with complaining and changing the room. Also the trash bin in the bathroom was totally broken and useless and you have to use your hands to open its lid everytime instead of just using your feet. Next morning we just wanted to have some fresh air in the room but windows/doors are locked and not possible to open. In our first breakfast we saw that there are no mugs/cups left for tea and we had to use just paper cups, it repeated the second day as well. Also i don't know who decided to put honey in the refrigerator or freezer but I really would like to congratulate him/her with the outcome of frozen honeys. In the second evening when we came to our room, our room card did not work at all, couldn't open the room door and had to go to reception to fix it. At 4 am in the morning, our lovely neighbors came to their room loudly and started to sing etc. The problem is walls are so thin and there is no isolation, it was like they were singing just next to us. Had to warn them after a few minutes, some silence for a while, again they started and when I decided to call the reception, they probably fell asleep and noise stopped. But the final 'show' was waiting for us in the last morning. When we took the lift to go to the breakfast, it stopped when it was near the base floor and stucked. We ringed the alarm a few times, no response then pushed the call button and then lady from the reception came and asked what happened. We said we are stucked and she checked and she said that she is calling master immediately and we can not get out since we are not on the level of the floor. I thought it was possible to open the lift door but since she said master is coming in a few minutes and we were not in the same level, we did not push much. after 15-20 mins the master was still coming 'in a few minutes' and then we decided to try to get out since it was too hot inside the lift. With the help of the lady from outside actually it was possible to open the door and just jumped from the lift. I am not sure but I think the master came maybe 20 mins after we got out the lift. The better part of the second morning was that honey was half liquid and half frozen :) Thanks to the lady in the reception, when we checked out we got 2 free bottles of water as compensation of our lift adventure.

Apart from the parking situation, which is difficult in all big cities, the stay in this Hotel was very pleasant. The rooms are in good condition, clean and functional. The location of the Hotel is perfect to go downtown by feet. Public transport is nearby. In the surrounding you can find bars and restaurants to spent the evening. Breakfast was quite good compared to other IBIS, I have stayed in. No complains from my site.

I thoroughly enjoyed staying at Ibis Styles Brussels. Nothing was too much trouble for the staff. Here, I would like to thank the kind Moroccan lady who helped out at breakfast time (sorry I don't remember her name) and Simon on reception. My room was spacious and the bed very comfortable. The breakfast was delicious. I particularly like the fact that tea and coffee are always available. This is a nice extra! Thank you for a lovely stay - I hope to return one day!

The reception took into account my wish for a room with a big bed - thanks!

functionnal , no more. but ..: personal in reception look like they are forced to be there. i do not expect mechanical smiles , but i was met with stone faces , (for the second time).... therefor I will NOT come back. I was in IBIS hotel in Lisbon a month ago , and met a very friendly reception personal ,just freindly, no more. that makes a huge difference. My room was situated on the back side , not charming at all ,and the TV had only a very few channals.

The rooms look tired, not very clean, bath tub showers that leave the whole bathroom floor wet,...

The room (superior room) was very clean, spacious and quiet. The bed was heavenly. Unfortunately it seemed impossible to manage the temperature in the room since the air-conditioning did not work properly. Bathroom was recently renovated but showering in a bath tub is not exactly convenient. After five minutes the entire bathroom floor flooded. Welcome gift consisting of two little chocolates and a bottle of water (1/2 liters). Two Nespresso cups (one regular, one decaffeinated) for two people. Seriously? Staff were ok, although I did find some were relatively more cheerful and friendly than others. The hotel provides a “complimentary” breakfast buffet. Not too many choices but more than enough. Overall it’s a good hotel if you’re looking for standard or are on a budget. No privileges even though Accor gold member.

Eveything was OK. Good bed, quiet room. A bit difficult to get in with luggage (room 49), but that was no problem for me.