Mercure Darlington Kings Hotel 4 stars

TripAdvisor rating 4.0/5 899 reviews
Mercure Darlington Kings Hotel
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Hotel extras

  • Central location, nearby popular shopping destinations

  • Pet-friendly accomodation and facilities throughout

  • Complimentry onsite parking for guests

  • On-site restaurant, The Folly, serving international cuisine

  • Conference and meeting facilities located throughout

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • TEES VALLEY AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW
darlington
united kingdom

Tel: +00441325380222

Fax: (+0044)1325382006

Contact email

Check-in from 14h00

Check out up to 12h00

  • DARLINGTON BUS STATION :   DARLINGTON BUS STATION

  • By plane

    TEES VALLEY AIRPORT At 9.2km / 5.72 miles - Shuttle paying

  • By train

    DARLINGTON At 1.2km / 0.75 miles

  • By train

    DARLINGTON At 1.2km / 0.75 miles

GPS :54.5257, -1.55407

Our accommodations

Standard Double Room

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Twin Room

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior room with 1 double bed

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

THE KINGS GRILL

Type of cuisine: Regional

We invite you to join us at The King's Grill Restaurant where we are proud to offer the finest locally sourced ingredients. Choose from the best cuts of steak, the freshest seafood, and support the many great local food producers we work alongside.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE KINGS BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE KINGS GRILL COCKTAIL LOUNGE

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 310 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more
Mercure Darlington Kings Hotel Meeting Room

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

777 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

899 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Lovely 1 night say!!

Customer review rating 4.2/5

Bill H. Couples - 15/05/2019 AccorHotels certified review

Phoned hotel day before arrival to say we would be arriving early and asked about using car park before checkin which was ok, excellent! After a quick and easy checkin found our way to 4th floor which was a bit of a trek but fine! Got into room which was a little dark and could not believe the window started about 7ft high so you could not see out of it, luckily for us the housekeeper visited our room to change a light bulb and immediately got our room chnged to 424 along the corridor, excellent service only thing was this room did not have a fridge like the last one but o problem did not want to cause any more fuss!! Overall the room was excellent One niggle about the bathroom maybe a bath mat should be in the bath as my wife almost fell/slipped in the shower but managed to grab the rail, luckily as she's recovering from a broken hip and had a fright!! Hotel was very clean, staff very friendly breakfast excellent, location excellent, would prefer a lower floor room next time, definitely booking up again!! Brilliant hotel!!

Dear Billy H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Excellent hotel and location

Customer review rating 4.2/5

Marc T. Couples - 15/05/2019 AccorHotels certified review

An excellent stay comfortable and really nice breakfast, friendly staff too

Dear Marc t., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Satisfactory

Customer review rating 4.2/5

Anonymous Solo - 15/05/2019 AccorHotels certified review

The sash window in room wash held open with a cup, that’s member of staff did!

Dear Karen B., Thank you for choosing to stay with us and for letting us know about the window. I will investigate this further and get this resolved. If you are staying with us again in the near future, please let me know and I will get you an upgraded room to thank you for the feedback. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Mr

Customer review rating 4.2/5

Gerry D. Couples - 14/05/2019 AccorHotels certified review

Very pleasant weekend. Unfortunately sleep disturbed by street noise from 6am with street cleaning and market set up. Not sure there's much you can do about that except advise guests of the likelihood of noise..

Dear Mr d., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry to hear that it was noisy early in the morning. We have noted the comments and the room to ensure where possible we can avoid this happening again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Great place to stay

Customer review rating 4.2/5

Steamy R. Friends - 14/05/2019 AccorHotels certified review

An hotel hidden away in the centre of Darlington very convenient for buses to explore many of the beauties and heritage of County Durham and North Yorkshire. Comfortable, great breakfasts. Thoroughly recommended.

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Mr

Customer review rating 4.2/5

Paul H. Families - 14/05/2019 AccorHotels certified review

Afternoon tea party for forty guests for my mothers ninetieth birthday

Dear {guest_first_name} H. Afternoon Tea, We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Keen, clean, comfortable and convenient

Customer review rating 4.2/5

N P. Solo - 14/05/2019 AccorHotels certified review

Very enjoyable stay with staff working hard to accommodate my needs and provide outstanding service. Thank you.

Dear Noel P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Friendly Helpful Staff

Customer review rating 4.2/5

Anonymous Friends - 13/05/2019 AccorHotels certified review

I cocked up and booked the night before. Staff helped rearrange last minute with no fuss and minimal extra cost. Brilliant customer service. Nice hotel, good quality breakfast.

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Great

Customer review rating 4.2/5

Mitt Families - 13/05/2019 AccorHotels certified review

We stayed 1 night. All staff very friendly and helpful. Good value.

Dear Mellissa C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Great stay like normal

Customer review rating 4.2/5

Jennifer Solo - 11/05/2019 AccorHotels certified review

Lovely stay, service great like normal worth the money looking forward to staying again soon

Dear Jennifer T., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Great location, lovely staff

Customer review rating 4.2/5

Richard Friends - 11/05/2019 AccorHotels certified review

Trouble free

Dear Richard L., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

3 star at best

Customer review rating 4.2/5

D. H. Couples - 06/05/2019 AccorHotels certified review

Rooms clean but small. Some staff require training as some will ignore you unless you speak first. A 4 star hotel should have courteous and friendly staff but this seems not to be the case here. House keeping staff seem particularly miserable.

Dear Mr H., Thank you for choosing to stay with us and for providing some very valuable feedback. I am sorry to see that the team have not interacted with you during your stay. This is unacceptable and I will use your feedback to conduct some further training with the team. Thank you once again for providing some excellent feedback which will only make the hotel stronger. Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Poor Mercure

Customer review rating 4.2/5

Ph, P. Couples - 06/05/2019 AccorHotels certified review

Reception and room ok but restaurant poor. Waiter cleaning the tables dropped his cleaning cloth on the floor then carried on using it to clean the tables; 'triple cooked chips' are crap wherever they are sold, they are triple cooked as a convenience to the chef. Go back to single cooked chips. Bread roll was microwaved to warm it before being served, this resulted in a brick of bread on my plate after 10 mins. Very poor attention to detail for customer. Improve the restaurant and the hotel will step up a level.

Dear Mr H., Thank you for choosing to stay with us and for providing us with some valuable feedback. We are disappointed to see that we have not some basic hospitality service points correct on this occasion. We will use your feedback to conduct further training to eliminate this from happening to other guests using the hotel. Thank you once again for letting us know. Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Friendly and comfortable

Customer review rating 4.2/5

Mark B. Business - 03/05/2019 AccorHotels certified review

I stay fairly regularly at this hotel and the staff are always friendly and helpful. On the only occcasion I had an issue, the general manager met me personally and I was compensated during my next stay. I therefore will not hesitate in returning again.

Dear Mark B., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

OVERNIGHT STAY

Customer review rating 4.2/5

I. Couples - 29/04/2019 AccorHotels certified review

IT WAS PERFECTLY SITUATED FOR THE THEATRE AND LOCAL PUBS, SHOPS AND RESTAURANTS FOOD GOOD AND WELL PRICED

Dear Major I., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Excellent stay, good amenities very clean and very helpful staff

Customer review rating 4.2/5

S. M. Solo - 29/04/2019 AccorHotels certified review

Excellent as usual. Good rooms, clean and modern with everything you need within the room. Polite helpful staff and excellent location. Only negative this time was the room location. On the 3rd floor with extractor fans outside the window running 24/7 producing a continuous hum.

Dear M. S., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have logged the issue regarding the humming noise and will investigate further. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Nice staff, terrible hotel

Customer review rating 4.2/5

Molly Couples - 28/04/2019 AccorHotels certified review

We were given a room on the fourth floor which smelled so strongly of damp we couldn’t breathe. We were then moved to a hotel room which we discovered the next morning had a dirty hair filled bath tub and bugs on the towels.

Dear Molly, Thank you for the kind comments regarding the staff. Sorry to see that the bedroom experience is not as good as expected. Please be assured I will investigate the issues highlighted to ensure these are not repeated with other customers using the hotel. If you are in the area again at a later date please let me know and I will ensure you get a discounted room and well looked after to restore your faith in the hotel. Thank you for bringing this to my attention. Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Excellent Hotel

TripAdvisor rating 4.0/5

lindacP3261WR Couples - 24/04/2019 TripAdvisor review

Very clean, good location and excellent staff. Lovely lady on reception called Susan. Our room was quite noisy as there was some sort of air conditioner outside the window so I called down to reception to report it, straight away without question we were moved to another floor and given a much nicer room

Dear lindacP3261WR, Thank you for the lovely review. We do have some excellent staff here at the hotel, and Susan is one of our brightest shining stars. Look forward to welcoming you back in the near future. Best Wishes, John

Very goof

Customer review rating 4.2/5

Rebecca D. Families - 23/04/2019 AccorHotels certified review

Megan on reception was brilliant! She went over and above to ensure we enjoyed our stay. We have a 6 month daughter and she couldn’t of been more helpful. She is a credit to your team and your hotel.

Dear Chris W., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Average

Customer review rating 4.2/5

Jason Couples - 23/04/2019 AccorHotels certified review

Average.. No room in car park and your other one we could use was closed due to being bank holiday. Had to pay extra car park charge. Would of worked out better value for money if we booked another hotel with available car parking..

Dear Jason, Thank you for staying with us. Sorry you encountered some issues regarding car parking. We do have limited space on site but usually have access to the multi-storey across the road but they have just this year starting to close on a Bank Holiday. Sorry for the inconvenience this has caused. Hopefully if you stay with us again in the future this won't be the case. Best Regards, John Price General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW
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