Hotel - Mercure Darlington Kings Hotel
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Mercure Hotel

Mercure Darlington Kings Hotel

9 - 12 Priestgate 
DL1 1NW  DARLINGTON
UNITED KINGDOM

712 reviews
TripAdvisor Rating Based on 712 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • DURHAM TEES VALLEY
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • DURHAM TEES VALLEY
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 83 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Safe deposit box in room
    • WIFI in your room
    • Telephone
    • Work desk in all rooms
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 712 reviews
TripAdvisor review
Family - 18/09/2017
« 2 nights in Darlington »

The hotel is in very good order and the staff are very friendly and helpful. We usually stay here once a year whilst visiting relatives. It is ideally located in the centre of the town, and about 30yards from Wetherspoons if you like to have a cheap meal and a few drinks. For such a smart hotel, the cost is very reasonable; great value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, Thanks for sharing your comments following your two night stay. I'm delighted you were well looked after. We have some good promotions in the Kings Grill and Bar so hopefully you will try out our menu here if visiting us again. Regards, Stuart

TripAdvisor review
Business - 15/06/2017
« Business stay »

I have stayed at the Kings Hotel Darlington over the last 5 years and never had anything to complain about the staff are always friendly the hotel and rooms are clean and the evening meals and breakfast is very enjoyable. Parking is limited at the hotel but there is parking very close

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willie P, Thank you for your great review and continued loyalty, I look forward to welcoming you on your next visit. Regards, Stuart

TripAdvisor review
Couples - 31/05/2017
« Leisure Trip »

After reading reviews of this hotel regarding noise I was a bit apprehensive but we did not have this problem. We were welcomed by very friendly staff. The room was very clean and larger than the average hotel room. The room service was prompt and excellent quality. The full English breakfast was one of the best that I have eaten. Definitely go back to the Kings Head hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, Thanks for your fantastic 5* review, it's great to hear you'll choose us for a leisure stay again in the future. Regards, Stuart

TripAdvisor review
Couples - 16/05/2017
« Quality stay »

We were made to feel most welcome from the moment we stepped through the door. Check in was quick and easy and the receptionist was most courteous and polite, and very knowledgable and helpful. Indeed, every single member of staff we encountered were a credit to the hotel. Our room was clean, comfortable and well appointed. Breakfast was good and served in a pleasant environment. We would not hesitate to stay here again, or recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit and I will pass your comments on to our Team. I look forward to seeing you again in the near future. Kind regards, S.Moss

TripAdvisor review
Solo travel - 02/04/2017
« Nice hotel in town centre but a bit of a warren »

A nice enough business hotel in the town centre although the pedestrian entrance on Priestgate is poorly signed and easily missed. I had to phone for help. The inside is also a bit of a warren and you need to pay careful attention to the signs to find your bedroom and the second floor breakfast room. But the only real complaint was the toilet in my bathroom which was so close to the wall that I couldn't sit straight. I'd stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, S.Moss

TripAdvisor review
Chris H Business - 05/02/2017
« Mercure Kings Head Darlington »

Lovely hotel right in the middle of Darlington. Comfy beds, good service and ideal location for Darlington & North East. Limited parking under the hotel, but usually enough. 2 mins walk to town centre, shopping centre across the road.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review, I am delighted that you enjoyed your visit to the Mercure Darlington. I look forward to welcoming you back again soon. Kind regards, S.Moss

TripAdvisor review
Couples - 26/01/2017
« One night stay »

Wanted something for a night and found this hotel at a very reasonable price not far from where we wanted. Room was adequate for our stay. Bed was comfy. Staff were very attentive and friendly. Would definitely stay agin.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, S.Moss

TripAdvisor review
Business - 25/01/2017
« Excellent service »

From reception staff to catering staff, professional and friendly. Efficient service and flexible to guest requests makes staying here a pleasure every time. I stay quite often for business and the relaxed friendly yet efficient atmosphere and culture is just what I need to help me focus.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, S.Moss

TripAdvisor review
Couples - 08/01/2017
« Break over New Years Eve and the following week »

a good welcome as we arrived in the early hours of the morning and the night duty manager helped with unloading the car and escorting us to the hotel reception area. Hotel hospitality staff were very pleasure and helpful with their knowledge of the area and people within it.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your kind review. I am glad my team made your stay enjoyable. S.Moss

TripAdvisor review
Couples - 05/01/2017
« Excellent centrally located hotel »

We have used this hotel on 2 occasions due to its central position . Staff are very friendly and hotel to a very good standard. The only minus point I would make on this occasion is that the background music in the reception bar was left playing when midnight struck and the New Year beginning. No one was aware the New Year had begun.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your kind review. I am glad my team made your stays so enjoyable. S.Moss

TripAdvisor review
Friends getaway - 04/01/2017
« VIVA LA DARLO »

Always a pleasure to stay at the Mercure Kings hotel. I always feel at home here, because rather like being at home I can do whatever I choose. From just staying in the room to hanging around at the bar, wherever its business or pleasure the staff are incredibly attentive. From Jessica at the bar to Chris in the restaurant. it's a joy to stay. I call it my second home and I always look forward to coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoy your time with us. I look forward to welcoming you back again very soon. Kind regards, S.Moss

TripAdvisor review
leonardb345 Couples - 19/12/2016
« Title »

Safe not working and no response after two requests, just told the maintainance person was busy withxmas parties (we were there for two days). Bathroom flooded with water from the shower iue to poorly designed shower. Poor breakfast on second day.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, S.Moss

TripAdvisor review
Friends getaway - 20/11/2016
« Food available at unusual hours »

After arriving in Darlington, I had difficulty finding the hotel, which is actually in a non-descript side street near the city centre. By the time I found the hotel and got checked in, all the nearby restaurants had closed, so it was a pleasant surprise to find that the bar served soup and sandwiches during the night. The only drawback I found to this hotel, is that because it seems to straddle more than 1 building, there is a very long walk between reception and some of the rooms, and some of the rooms require the use of 2 elevators for access. Neither elevator goes up to the 4th floor, so if you have a lot of luggage, or if stairs are a problem for you, then avoid rooms with numbers higher than 399. What problems exist, are caused by the architecture of the hotel. The staff are friendly and helpful. Note that I did not use the restaurant, so I cannot comment on this.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, S.Moss

TripAdvisor review
Business - 06/10/2016
« Great hotel, some staff problems »

This hotel is located right in the centre of Darlington and is very convenient. As far as facilities are concerned. the hotel is great. Howe4ver, if the place is busy, the management is not up to the task. Food in the dining room is superb, but service can be desperately slow (eg 45 mins to starter appearing; 40 nins to breakfast ditto0. Who was in charge in the room? Did the staff know who was in charge? Other than this, the place is great. We would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review, I am delighted that you enjoyed your visit to the Mercure Darlington Kings Hotel. I look forward to welcoming you back again soon. Kind regards, S.Moss

TripAdvisor review
Solo travel - 14/09/2016
« My 7th visit »

Well placed in the town centre and now has a grill restaurant. Very clean and staff are very friendly, helpful and welcoming. Only drawback is the car park has a limited number of spaces but there are lots of public car parks close by.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your kind review. I am glad my team made your stay enjoyable and we look forward to welcoming you back soon. S.Moss General Manager

TripAdvisor review
Couples - 06/09/2016
« Too Noisy, too small, too worn out and too Warm. Ear Plugs provided should be a warning! »

After walking to our room on squeaky floorboards and past a fair amount of torn wallpaper and worn out paint we discovered ear Plugs we found waiting for us at the bed of our room. Our alarm bells were already ringing at this point and though clean, the room was tiny and claustrophobic. Wondering at this stage whether to cut our losses and just go home we decided just to rest a while and go with it. The room didn't take long to really warm up and we decided to open the window (this was unrestricted, so watch out if you have children). The window overlooked a major through road into the town centre with plenty of traffic (and buses... lots of buses) but even worse is surrounded by local pubs. As the afternoon and evening progressed, the street got noisier and noisier with the locals, singing, dancing, shouting, screaming, vomiting until about 3am. Because of the heat of the room, we had no option but to keep the window open all night. The earplugs made little difference versus the jungle and traffic outside. We got very little sleep and this spoilt the following day touring the area as we were so weary. Service was adequate but was both disappointed and thankful we weren't asked about our stay when we checked out as I could have been quite grouchy with the woman on duty. The one good point was we got there early enough to get a space in the small, but well placed underground car park. Don't be fooled by the Mercure name or the star rating of this hotel. You aren't likely to get much sleep and much better value (and good sleep guarantees) can be probably be found elsewhere. Mercure... you really disappointed me!

Our hotel has responded to the review
Our hotel has responded to the review

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on H8911-GM@ACCOR.COM , Many thanks S.Moss

TripAdvisor review
merseyferry Couples - 02/06/2016
« Merseyferry »

A very pleasant and enjoyable stay, located in the heart of Darlington with free parking and very nice rooms and clean hotel. There are numerous bars and cafes etc; within a short distance from the hotel and is very close to the train station also. the staff are very helpful and have good local knowledge. Stayed in this hotel over 20 years ago so it was nice to go back and see the transformation it has recently had done. A credit to Mercure and it will not be 20 years before I go back again, I will be back more often.

Our hotel has responded to the review
Our hotel has responded to the review

Hello merseyferry, Thank you for such a positive review. We always aim to please and i am delighted we have managed on this occasion. One of the big bonuses for staying with us is our central city center location and i am delighted this met with approval. Hope to welcome you back soon. Kind regards, Johnathon Cairns Operations Manager

TripAdvisor review
Couples - 01/06/2016
« Good stay in central Darlington. »

The hotel is in an excellent location in the centre of Darlington with free car parking in the basement. Our room was modern and clean with good facilities and on a high floor (which we had requested). The staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Kathryn B, I’m so glad that you had an enjoyable time during your stay at Mercure Darlington Kings Hotel. I am delighted to see a guest returning after previous stays. I hope we can welcome you back to the property in the near future. Kind regards, Johnathon Cairns Operations Manager

TripAdvisor review
Couples - 05/05/2016
« An Unexpected Gem »

We really needed a last minute break, a couple of nights just to recharge our batteries. So we opted for this hotel because it is only half an hour away - just far enough to feel as though we weren't at home! Darlington is a small town and we really didn't expect great things but the hotel was beautifully decorated and, despite being in the centre of the town, it was very quiet. I don't think we heard an external sound the whole of the time we were there. The food in the downstairs bar was excellent and we would eat there again. All of the staff were very friendly and helpful and the only small criticism we have is that they seemed quite inexperienced. There were a few queries we had that sent them into a flurry, trying to find the answer. All in all, we had a great weekend and we will definitely return, next time we feel we need a quick getaway.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mackopolis, Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Mercure Darlington Kings Hotel. Kind regards, Johnathon Cairns Hotel Operations Manager

TripAdvisor review
christinerowlinson Couples - 27/04/2016
« Excellent Value »

Location was central to Darlington. Breakfast was fabulous and in a wonderful dining area with excellent service, room was lovely even though it was a twin when we wanted a double, would definitely recommend to friends

Our hotel has responded to the review
Our hotel has responded to the review

Hello christinerowlinson, My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. I am particularly pleased you enjoyed both your dining experiences and found the service excellent. We look forward to welcoming you back at the Mercure Darlington Kings Hotel. Kind regards, Johnathon Cairns Hotel Operations Manager

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