Hotel - Grand Mercure Beijing Dongcheng
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Beijing Dongcheng

4.0/5 207 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • BEJING CAPITAL
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24Hours
    • Opening hours : Week-end 24Hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Grand Mercure Beijing Dongcheng has 200 guest rooms and suites. Whether you choose a Deluxe room, an Executive suite or Grand Mercure suite, you could expect the perfect combination of contemporary design and traditional elegance.

  • 184 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Suite Box
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,416 reviews

Our guest reviews for Grand Mercure Beijing Dongcheng

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 207 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alex P. Families - 08/01/2019 AccorHotels certified review
« Great location, but hotel needs improvements with their room maintenance »

Overall it was very positive: location is great, staff is friendly and English Spoken, breakfast well served and tasty. However the rooms need to be cleaned a little better...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex P., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

R.s.l Solo - 18/12/2018 AccorHotels certified review
« prefect experience »

The room is pretty clean and big with comfortable king size bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruo Yu L., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wltam013 Couples - 18/12/2018 AccorHotels certified review
« A Nice Hotel »

The location of the hotel is good which is situated at the city centre. It takes about 10 minutes to the Metro Station on foot. A Chinese Food Street for about a kilometre long particularly famous of little lobster is around. The service of the Reception and the Executive Lounge was generally acceptable. Hotel room is spacious and clean, bed comfortable. The down side was the hotel facilities. The sauna bath inside the changing room was close and the Executive Lounge only operated for happy hours between 5 p.m. and 7 p.m. The reason was insufficient staff as told. Overall speaking, I was satisfied with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Lun T., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

L. S. H. Business - 10/12/2018 AccorHotels certified review
« Helpful and Cosy »

4 nites business trip met friendly hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siu Hong L., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Daniel M. Business - 10/12/2018 AccorHotels certified review
« Nice hotel in a good area »

Nice-looking hotel located in the Dongcheng district, which is a really good area for great food. Pretty easy to get to the #5 Subway to get to the other parts of the city. As for the hotel itself, I enjoyed my stay. To give some feedback on things that could be better, I would name: * Staff should learn better English. In the breakfast area (the restaurant), no one spoke English. * The hotel WIFI is atrociously bad. You can barely do anything. I was living on the 5th floor, not sure if it matters. * Although the hotel looks very nice, there's a lot of details where stuff is broken or falling apart. A bit more effort should be put into repairing things like shower handles, desk power outlets etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} {guest_last_name}, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Z. Business - 10/12/2018 AccorHotels certified review
« Location good, check-out receptionist unpolite »

Beijing is quite cold when my staying, however the air conditioner in my room was not warm encough, meanwhile the check-out receptionist was not paitient and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hongchen Z., Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Dongcheng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Victoria Couples - 18/11/2018 AccorHotels certified review
« Disappointed »

Room was dark and dingy. Our room was also dirty on arrival...obviously hadn’t been vacuumed and there was cigarette ash in bathroom sink. Food was terrible and always cold. Staff not particularly helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria W., Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

S. P. G. Business - 18/11/2018 AccorHotels certified review
« Ok Hotel Medium good staffing and COLD in room and in Restaurant. »

Do you have any control over sundry charges? I was charged 1.1 euros a page for one sided black and white printing of a contract, 53 Euros for 45 pages. I just refused to pay and waved my Platinum card. After a while I got a 25% reduction to about 80 cents a page ( one sided copy). If they want to save the planet by making us all freeze to death in the hotel, why do they wash all the towels every day even when you hang them up? I complained the restaurant was cold as I sat wearing my jersey and thermal waistcoat and a coat, they brought me a cup of very hot water. No apology or explanation. Overall the stay was more or less OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin Duncan S., Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the G. feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 13/11/2018 AccorHotels certified review
« Worst hotel experience »

I do not think it is qualified as a 5-star hotel. The overall condition of the room and hotel service are disappointing. Even worse, the lights can not be shut down, we called the service to fix the light problem, the staff arrived in more than an hour and asked if we would like to check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hattie C., Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jie H. Solo - 04/11/2018 AccorHotels certified review
« Very satisfied »

The hotel staffs are very patient, caring and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jie H., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gary Business - 30/10/2018 AccorHotels certified review
« Surprised... »

The english spoken by the front desk very poor.. after 2 attempts to book airport transfer from the concierge desk to beijing i had to revert to using the CTrip app... which worked perfectly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary P., Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Todd H. Couples - 25/10/2018 AccorHotels certified review
« Boring. »

Check in was a laborious process, check out was even worse. No smiles from staff. No acknowledgement that we were waiting in her queue. All we got was “我在开发票” or similar. We left the key and walked out. I’m a guy. My partner is a guy. It was awkward when at check in, the man said to us “you ordered a double bed. You don’t want two singles? (no). You’ll both stay in the room? (Yes). Then when we got to the room there was a child’s bed made up, and a child’s toothbrush stuck to the mirror. I just rolled my eyes and thought wow, Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Todd H., Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Shun Business - 25/10/2018 AccorHotels certified review
« excellent »

more than words

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shun Z., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Song H. Business - 25/10/2018 AccorHotels certified review
« Accor standard is no longer there. Disappointing stay. »

I always stay in this particular Accor hotel even though I would have chosen SOFITEL or Novotel. The only two reasons I stay at Grand Mercure is it is very close to my parents’ place in Beijing. The other is it has a few nice Beijing staff who always makes me feel at home. This time however, everything has changed. The staff I am familiar with have almost all left. (Red flag). The breakfast is really motel standard with staff member can’t understand English at all. My room was smelling like someone just chainsmoked there. Laundry was not done in time..... the best part of my stay there are the two gentlemen who work at the concierge. Excecutive Lounge only opened last night when I was there. Food is mediocre- didn’t try. I will switch to other Accor Hotels next time when I am in town. The hotel is running down to say the least.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Song H., Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills and the sign for the food we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

C. H. T. Couples - 15/09/2018 AccorHotels certified review
« Cleanliness and air conditioner to be improved »

The hotel doesn’t look old but the rooms are not well maintained as parts are pretty worn out. The bathroom seal, box for amenities and carpentry were dusty and peeling off badly. Bath area are heavily stained and not cleaned properly. Air conditioning was definitely not working and room was stuffy throughout the nights. Requested to change room but other rooms had the same issue. In the end, one portable cooler was placed for cooling but we had to bear with loud noise for nights. The only plus point would be it’s walking distance to the nearest train station which took about 10 minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hian T. C., Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills and the sign for the food we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Roland Business - 10/09/2018 AccorHotels certified review
« Comfortable Business Hotel in a good location »

Rooms and all environments are very clean and comfortable. For an international hotel I would have expected better language skills through all the staff. Extending the stay for 1 further night was rather a challenge. Fitness room should be improved (not connected devices). The location ist really good (close to restaurants).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roland W., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M. T. Business - 08/09/2018 AccorHotels certified review
« Needs to redecorate!!! »

Good location, warm attitude, terrible facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. M., Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Dongcheng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Malcolm Business - 07/09/2018 AccorHotels certified review
« Great stay »

Decided to stay at your hotel to get away from the normal business / tourists areas and glad I did. Special thanks to Eagle (front bar) and Grace Li (reception) for looking after me and making me feel welcome. Both went above and beyond what would normally be expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm V., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

stevenckyang Business - 03/09/2018 TripAdvisor review
« Complaint »

My recent stayed in Grand Mercure Beijing Dongcheng was absolutely disappointed for 3 reasons :1. Check in On Aug 18 at about 4 pm, took more than 30 minutes to secure my room . No upgrade no welcome fruits despite being Accor Gold member . 2. Booked and paid for Club Executive floor but there was no services, was told club floor was closed .3. Check out on Aug 23rd , took more than 30 minutes to check out, and worst scenario of which I was told my name was not in the system ? I had asked for a Printed copy of the invoice / or statement of account and that by surprised no name ( blank ) ? 4. 9 days agter returned to Malaysia I had checked my membership record again to my surprised no record shown my stayed from Aug 22 to 23rd ?

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tanya, M. Couples - 25/08/2018 AccorHotels certified review
« Great location for exploring Hutongs »

The hotel room was comfortable and quiet and had everything we needed. Anne was particularly helpful on our arrival when acting as duty manager. DJ on concierge was helpful, friendly and had good English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya lee F., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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