Hotel - Grand Mercure Beijing Dongcheng
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Beijing Dongcheng

Our hotels AccorHotels
4.0/5 159 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • BEJING CAPITAL
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24Hours
    • Opening hours : Week-end 24Hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Grand Mercure Beijing Dongcheng has 200 guest rooms and suites. Whether you choose a Deluxe room, an Executive suite or Grand Mercure suite, you could expect the perfect combination of contemporary design and traditional elegance.

  • 184 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Suite Box
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,154 reviews

Our guest reviews for Grand Mercure Beijing Dongcheng

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 159 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
msyananliu Family - 19/01/2018
« I will not consider Grand Mercure hotel anymore. »

The longer I stayed at the hotel, the worse I felt. For example, the house keeper left the toilet floor drain open after cleaning. And when I reminder her, she said she could "help to close it". Another example, the reception lady rejected to call me back when she had the new room ready for transfer when I asked to have a more silent room. An hour later when I came to the reception I was asked to wait while the lady who was handling my case was away for lunch and the gentleman who was on duty was busy with other business. I have to say they might not be wrong but I did not feel good and was not satisfied with the service because I felt I was not treated as a guest.

AccorHotels certified review
Jane Couples - 02/01/2018
« Excellent stay, wonderful staff, great location »

My husband and I stayed here for 8 nights leading up to Christmas. It was my first time holidaying in Beijing, and I picked this hotel because it was part of the Accor group. We were very pleased with the hotel, the service and the location. The staff were very polite and always ready to assist. The location was fantastic, with convenience stores and restaurants nearby, as well as the subway. Hotel has a well equipped fitness centre. Housekeeping was good. Will go back again.

AccorHotels certified review
Yanan L. Families - 26/12/2017
« A good hotel »

We had a really good price for the hotel that makes the stay better. The hotel is not new but in an okay condition. It would be even better if the room-keeper could wash her hands after cleaning the bathroom and before making up the bed.

AccorHotels certified review
Alex L. Business - 15/12/2017
« nice business hotel in convenient location »

Good breakfast, nice executive lounge , walking distance to nice restaurant

AccorHotels certified review
Lin Business - 11/12/2017
« Good facilities with nice service »

Facilities are very good. All staff are kind and helpful. It is a pity that A-plus can't get a discount at the Japanese restaurant, but food quality is quite good.

AccorHotels certified review
Anonymous Business - 09/12/2017
« Disappointed Breakfast »

Unable to have a comfortable and relax breakfast in the new floor.

AccorHotels certified review
Nicolas T. Business - 20/11/2017
« Not up to the usual standard »

First of all, I arrived late at night around midnight. I wasn't offered the usual complementary drinks as a member. Second, Beijing's weather was cold and so was the lobby too. I guess they shut down the heater at night??? Third, I put my breakfast card on the doorknob and I was surprised to find it still there in the morning and no breakfast. Otherwise, this is a nice hotel with nice room, good location. Check out was nice and very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. For the problems that made you feel uncomfortable, we already send this comment to each department. And we already mentioned our F&B service attendants to check the breakfast card after 3am every day to ensure we will not lose any guest’s breakfast. Once again, we appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

AccorHotels certified review
Anonymous Business - 16/11/2017
« Great location »

We stayed for 6 nights at your hotel. In general the stay was positive.

AccorHotels certified review
Amy F. Business - 26/10/2017
« Clean and comfortable »

Overall very good. Staff is helpful and the room is very comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy Tin Yan Fung, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

AccorHotels certified review
S. M. F. Business - 25/10/2017
« Good hotel for business trip in Beijing, overall. »

Located in the not too busy area of Beijing. So can get to business appointments in fairly good time. Only watch out for taxi drivers who will get excuse to get on the ring roads, and thereby prolonging the fare. Room conditions are excellent. Staff also are well trained and courteous. Breakfast is good, except English tea is served Chinese way, and not milk-able because it is too dilute.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min Fook Seow, Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Linda Purwanti Director of Quality Sofitel Bali Nusa Dua Beach Resort h9…

AccorHotels certified review
Maggie Business - 11/10/2017

very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xiao Wen Gao, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

AccorHotels certified review
Bob Couples - 10/10/2017
« Pleasant stay »

Convenient location, comfortable room, helpful staff. Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Philip M. Business - 03/10/2017
« Good but improvements are needed »

Front desk check-in fine, upgraded to suite. Room was fine. Issues included: air-conditioning went off multiple times. After calling for assistance, it came back on - odd. On the last day, when I needed internet to send a report, it was not working for most of the day - time frame given was "in a little while". Also, as I as quite sick, visiting the hospital 2 times, I asked for an additional bed which was provided; but emphasis on the cost - I wonder why a Platinum members need to pay. Finally, on the last day, I was working in the lounge and staff came in for a party: the reaction of some seeing me in the lounge was odd, I was not really welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Dongcheng. Please allow us to express ours sincerest apologies for all inconvenience caused. And thank you for the feedback, they are very important to us. For the air-conditioning and wifi problems, we already send this information to our engineering department. They will check and fix them. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.

AccorHotels certified review
Douglas W. Couples - 26/09/2017
« Excellent »

I had a wonderful time without incident.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas W., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Business - 26/09/2017
« A good hotel »

The hotel service is very good. The customer feels really welcome. When something is missing they fix the issue within a few minutes. When ordering a taxi at the reception, make sure that they have really understood the direction you gave them.

AccorHotels certified review
Nico T. Business - 17/09/2017
« Great stay »

Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas T., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Rony R. Business - 30/08/2017
« declining service »

Maybe the hotel changed tactics but it is loosing its momentum in terms of quality of service. Used to be much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rony R., Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Dongcheng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Fred Business - 06/08/2017
« Comfort environment, places r clean, good experiences »

Thats good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Song Business - 31/07/2017
« Great experience as always »

I use this hotel as my second home when I travel to Beijing each time. The hotel has been constantly improving itself - I visit every 3- 4 months or so, and the food, service are always good. Like the gentlemen working at concierge - they are like family. Always taking good care of me.

AccorHotels certified review
Roel Business - 12/07/2017
« Good balance price/quality !!! »

Good experience! I was here for 7 nights again, I spent another 7 nights here 3 months ago. The major assets of this hotel are (1) location (conveniently located close to Nanluoguxiang, and in between Chaoyang and Haidian districts), (2) very helpful staff (some don't speak English that well, but they all do their very best to help you out - one time one of the staff was unable to get me a taxi within 5 minutes, and so he offered me a ride with the hotel transportation for free!), and (3) pleasant shared spaces (chique lobby, high-quality restaurant). This hotel is good quality for money!

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