Mercure Pattaya Ocean Resort 4 stars

TripAdvisor rating 4.0/5 774 reviews
Mercure Pattaya Ocean Resort
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Hotel extras

  • Ocean resort with mini water park themed, mini rock climbing wall and caves.

  • 200 metres away from Pattaya beach

  • Walking distance to beach,Terminal 21 Pattaya, Art in Paradise, bargain market & entertainment

  • Pamper your kids everyday with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI INTL
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9
Pattaya Second Road
Nhongprue Banglamung
20150
pattaya
thailand

Tel: +6626592888

Fax: (+66)2/6592889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUVARNABHUMI At 125km / 77.67 miles

  • By plane

    SUVARNABHUMI INTL At 120km / 74.56 miles - Shuttle paying

GPS :12.94721, 100.887436

Our accommodations

Superior King

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Twin

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Ocean View King

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Superior Ocean View Twin

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Deluxe Ocean View King

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Deluxe Ocean View Twin

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Executive Family Suite

  • Max. number of persons: ‌6
  • Area: From 66
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Ocean View Suite

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Our restaurants and bars

MOLTEN

Type of cuisine: International

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with friends and family or meet up with business colleagues at the hotel bar, which has a wide selection of delectable drinks and tasty light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 300 m²

  • Maximum capacity: 282 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,879 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

774 reviews

Average quality

Customer review rating 4.2/5

Vikas C. Families - 19/06/2019 AccorHotels certified review

The lifts seem to be inadequate for the facility , usually long waiting time.

Dear Valued Guest Thank you so much for taking out time and sharing your opinion about your recent stay experience. I have noted that you experience did not meet with your expectations and it was an average stay. Kindly accept my apologies for the inconvenience and I have addressed the issues with team to take appropriate measures for further improvements. I am sure; you will see the good chances on your next stay with us. I am sorry to read that you faced some inconvenience to use the elevator during the peak hours of the day. Indeed, if the majority of the guests are using the same facility at the same time, it is hard to cope with the traffic especially in morning and afternoon hours. I hope this small shortfall will not prevent you to consider another visit of the property. We always try our best to make sure that our guest get all attention and better service experience. Sincerely Vikrant Chauhan Operations Manager

Worth the money

Customer review rating 4.2/5

Anonymous Couples - 19/06/2019 AccorHotels certified review

good location with all facilities, pool and water park. Staffs are polite and helpful. One suggestion: bathroom floor is very slippery while taking bath which is risky. I just got my foot the bone fracture so this make me scared of slipping again. I hope you can improve this.

Dear Valued Guest Thank you for taking out time for writing your feedback regarding recent stay at Mercure Pattaya Ocean Resort. I am pleased to know that you liked the hotel facilities including swimming pool and location suited to your plans. I am glad that you found our staff very hospitable and overall stay was value for money. On second note, I have noted your concerns; therefore, I will advice my team to check your room since we did not hear such comments from other guests. We also provide bathmat in all rooms to keep on the floor for extra safety. Thank you once again and all of us will be happy to welcome you back in future. Sincerely, Vikrant Chauhan Operations Manager

Good experience

Customer review rating 4.2/5

Mahaling B. Business - 18/06/2019 AccorHotels certified review

Nice staff and overall environment

Dear Valued Guest Thank you for taking out time for sharing your comments for recent stay at Mercure Pattaya Ocean Resort. It was nice to read that you had a good experience and liked overall hotel services. I am glad that you appreciated the friendly staff. It is our goal to provide excellent service to all our guests and we will continue to improve more in future. Thank you for sharing your kind thoughts and we wish to welcome you again on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Amazing place

Customer review rating 4.2/5

Sachin N. J. Families - 18/06/2019 AccorHotels certified review

It was an amazing experience..it was my second time to stay here..and the stay was really wounderful...location ..ambiance. Staff ..breakfast excellent

Dear Valued Guest First of all I am really pleased to know that you planned another stay at Mercure Pattaya Ocean Resort and thank you for taking out time for writing such a wonderful review. It was real pleasure reading about your memorable experience and great to learn that you fully enjoyed our all facilities also the most importantly you were delighted by the service of our staff. I can assure you that at Mercure we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

Excellent reception , house keeping , restaurant staff

Customer review rating 4.2/5

Khetaram T. P. Business - 17/06/2019 AccorHotels certified review

Kindly add South Indian food ( idly - sambhar ) aur potato poha item in breakfast menu

Dear Valued Guest Thank you for choosing us as your holiday destination and reviewing Mercure Pattaya Ocean Resort. It is pleasure to know that you were satisfied with overall stay including excellent service from reception, housekeeping and restaurant staff. Your compliments are very nice and I will share with team. On another side, I welcome your suggestions, however our breakfast is set as per the midscale international standard, which has variety of international cuisine for all guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

best clean line & best location in pattaya city

TripAdvisor rating 4.0/5

Adventurer759906 Friends getaway - 17/06/2019 TripAdvisor review

- great location that central of pattaya, close to terminal 21 shopping center just a few minutes walk, there are have 24hrs 7-eleven front of hotel. - fast check-in, welcome drink is nice - best clean line for bed room, make us relax and sleep well. - variety of breakfast but needs to improve quality and taste in case of accor plus member, - needs to improve choice of welcome drink overall is very happy with this property, i will be back to stay with you again soon.

Dear Valued Guest Thank you for taking out time for writing your feedback regarding recent stay at Mercure Pattaya Ocean Resort. I am pleased to know that you liked the hotel facilities including clean and comfortable accommodation. It was nice that you were happy with our warm welcome and enjoyed the nice welcome drink upon arrival. Indeed hotel location is very much convenient and close to many attractions. I have noted your comment on the breakfast food quality and concerned manager will be advised to take measures accordingly. On another side, I appreciate your suggestion for the welcome drinks. Thank you once again for great recommendation and we will be pleased to offer you another wonderful stay experience in future. Sincerely, Vikrant Chauhan Operations Manager

Not as good as looked or expected

Customer review rating 4.2/5

John B. Families - 16/06/2019 AccorHotels certified review

Comfortable enough although nowhere near as high end or big as its made to look in the website pictures. Charged the wrong amount upon check in.

Dear Valued Guest Thank you for taking the time to tell us about your experience at the Mercure Pattaya Ocean Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Upon investigation, we found that our staff misunderstood the booking details therefore calculated wrong charge. However, as you rightly said that it was corrected right after you advised. I am sorry for this error and trust me; this is not a common practice at Mercure. I can assure you that we will take extra measures to prevent such occurrence in future. I have also noted your comments for food and beverage offer and concerned managers have been advised to improve the service. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager

My favourite hotel whenever visiting Pattaya & Rayong areas!

Customer review rating 4.2/5

Terence H. Business - 16/06/2019 AccorHotels certified review

Awesome, always smiling & welcoming front office staff makes check-in feels like "coming home", while makes it sad to say good-bye whenever time to leave...Always my BEST choice on the Beach Road strip, surrounded by amenities & convenience within a skip & a hop. Superb breakfast spread always makes a great start to any day, esp. if it's a hectic day ahead or a simple relaxing time off. Usually not around for any dinner - but I will give it a try next time around. Cheers!

Dear Valued Guest It is absolute pleasure to have you at Mercure Pattaya Ocean Resort and thank you for writing such a wonderful review regarding your recent experience. I am glad to learn that we able to exceed your expectations in terms of our friendly staff service, modern and clean facilities as well as location was perfectly suited to your plans. I am glad that you enjoyed our extensive breakfast food service. Your kind words made our day and I am happy to know that your overall experience was memorable one and we able to make you feel like at home. I will share your review with team and this will be very motivational compliment for them. Thank you once again for great endorsement of our hotel and we will be pleased to serve you again on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Good location, clean, value for money

Customer review rating 4.2/5

Seon G. L. Business - 15/06/2019 AccorHotels certified review

The location's good. The staffs at reception were so welcoming. The room was cozy and very clean.

Dear Valued Guest Thank you very much for choosing Mercure Pattaya Ocean Resort as your choice of hotel and giving an opportunity to serve you. I am pleased to read that you were welcomed with great smile by our reception team and room experience met with your expectations. It is our goal to offer excellent stay for all our guests and I am happy to learn that we able to delight you with same one. Thank you for writing such a nice feedback and I am sure you will plan another visit at the property on your next trip to the city. Sincerely, Vikrant Chauhan Operations Manager

N.

Customer review rating 4.2/5

N. Couples - 14/06/2019 AccorHotels certified review

Nice, clean, good service; however, next door little noisy

Dear Valued Member I really appreciate your valuable comments and kind endorsements of the property. It was great pleasure to welcome and delighted you with excellent hospitality experience and happy to receive your compliment for cleanliness and staff service. On another side I am sorry for the inconvenience and kindly call our receptionist to provide any assistance, our staff can talk to other guests for such concerns in future. Thank you once again for your recommendation and I will look forward to welcome you again in near future. Sincerely Vikrant Chauhan Operations Manager

Good

Customer review rating 4.2/5

L. H. C. Friends - 14/06/2019 AccorHotels certified review

all perfect

Dear Valued Guest Thank you so much for taking the time to share your valuable review about recent stay at Mercure Pattaya Ocean Resort. I am glad to learn that our hospitality has been admired and over hotel facilities met with your expectations. In overall, you had a perfect quality time at the property. Thank you for nice words and we will be delighted to welcome you back in future. Sincerely, Vikrant Chauhan Operations Manager

Great experience, great customer services

Customer review rating 4.2/5

Saowanit B. Families - 14/06/2019 AccorHotels certified review

Highly appreciate upgrade and connecting rooms, made family reunion convenient and comfortable. Breakfast buffet was great, lots of food and drink. Could be busy at sometimes but food always be refilled and tables are clean for new customers.

Dear Valued Guest I appreciate your feedback about recent stay at Mercure Pattaya Ocean Resort. It is indeed our pleasure to learn that we were able to meet your expectation in all aspects. You were satisfied with our facilities such as comfortable accommodation and breakfast service. It was nice to know that you and your family had a pleasant time at the property and our customer service made your stay even more memorable one. It is always delightful to receive positive feedback from our guest, which helps us to exceed to level of excellence. Thank you for the great recommendation and I will look forward to welcome you again on your next visit to the property. Sincerely, Vikrant Chauhan Operations Manager

Relaxing

Customer review rating 4.2/5

Anuj S. Families - 13/06/2019 AccorHotels certified review

The staff was courtwous and helpful. The food was great. The pool and room were excellent.

Dear Valued Guest Thank you for taking out time for sharing your splendid review with us and rewarding top scores for everything. It is pleasure to read that you liked our hospitable staff, dining experience, accommodation and swimming pool facility. In overall, you had enjoyed a quality time at the property. At Mercure, we always try our best to provide excellent stay experience and listen to guest's feedback to improve further. Thank you for nice recommendation and we will be pleased to serve you again in near future. Sincerely, Vikrant Chauhan Operations Manager

Happy to come back next year for sure

Customer review rating 4.2/5

Hasan S. Families - 12/06/2019 AccorHotels certified review

The best hotel ever, for my last 15 times visit to pattaya, enjoyed the stay. But the pool gard need traning how to deal with customer also need the pool bar lady to smile at leat to the customer

Dear Valued Guest Thank you for writing your comments regarding recent stay with us. It is pleasure to learn that you really enjoyed overall facilities and services of the hotel. I am glad read your wonderful compliments and I will share with my team. Furthermore, I have noted your other points and I will address it with concerned manage to ensure that every staff will be more professional and service friendly. Thank you once again for your endorsement of the property and I am sure your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

This hotel is cozy.

Customer review rating 4.2/5

Sasy Couples - 12/06/2019 AccorHotels certified review

I feel safe and easy to be exploring the world.

Dear Valued Guest Thank you so much for taking the time to share your feedback and for having allowed us to be at your service during recent visit to Pattaya. I am glad and absolutely cheerful to learn that we were able to satisfied your stay and pleased with a cozy and relaxing atmospheres throughout your stay. your kind words deeply encourages all of us and pleased be assured that all of us will be happy to go out of the way to ensure that our guest stay will be most impressive and enjoyable one. Thank you and I am looking forward to welcome you again in future. Sincerely, Vikrant Chauhan Operations Manager

Comfortable Stay in Pattaya

Customer review rating 4.2/5

Mark S. Families - 12/06/2019 AccorHotels certified review

Close to T21 shopping area & Tiffany Show, Central Marina by walk. Great W Pool at G Fl. & 5th Fl. Enough Breakfast. Can use driving Beach Rd. & 2nd Rd. Can see the Latkrabang Port. Bad No bathrobe.No teeth brushes.No hair comb. If you can prepare daily something’s , Your customers will be satisfied!

Dear Valued Guest Thank you for writing your valuable feedback about your recent stay at Mercure Pattaya Ocean Resort I am glad to learn that you were satisfied in all aspects of our hotel facilities including swimming pool, convenient location and breakfast service. As far as room amenities set up concerns, it is set up accordance to the midscale international brand standards. However, we can provide additional amenities upon guest request and full amenities set up is available in our premium room’s category. Thank you for your great comments and we will be happy to serve you again in near future. Sincerely Vikrant Chauhan Operations Manager

Family holiday

Customer review rating 4.2/5

Craig Families - 11/06/2019 AccorHotels certified review

Nice place to stay , clean with friendly staff , plenty of food close to the hotel . great pool

Dear Valued Guest Thank you for taking out your time and sharing feedback for Mercure Pattaya Ocean Resort. I am glad that you were impressed with overall stay experience including cleanliness, swimming pool and other facilities. It was nice to read that hotel location well suited to your travel plans with family and our staff provide you excellent service. Thank you once again for great recommendation and we will be pleased to delight you with same experience in future. Sincerely, Vikrant Chauhan Operations Manager
Customer review rating 4.2/5

Anonymous Families - 10/06/2019 AccorHotels certified review

Great together with the rest of the team mates staying in the same hotel.

Dear Valued Guest I appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. It was nice that you selected our hotel for your stay and had spent a quality time together. I am glad to learn that you were satisfied in all aspects of our hotel facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Awasome service

Customer review rating 4.2/5

Feny Families - 09/06/2019 AccorHotels certified review

Strategic place for tourist side and conviniance place for kids.

Dear Valued Guest Thank you for giving us chance to serve you during your recent visit in Thailand and appreciating our services. It is great feeling to know that you were satisfied in all aspects of your stay and enjoyed the facilities. Indeed we are perfect destination for all type of travellers and hotel has special advantages for the family with kids. Thank you for staying with us and we wish to welcome and serve you again in near future. Sincerely Vikrant Chauhan Operations Manager

Memorable & Wonderful specially your water park

Customer review rating 4.2/5

Sukhmeet Families - 06/06/2019 AccorHotels certified review

It was too good !!!

Dear Valued Guest Thank you for writing your wonderful comment about recent stay at Mercure Pattaya Ocean Resort. I am pleased to know that you enjoyed the overall hotel facilities and services. It is our pleasure that we lived up to your expectation and our entertaining water park feature was the main highlight of your stay. On another side, your comment on the staff helpfulness have been noted and I will address with concerned manager for further improvements. Thank you again for sharing your experience and I am sure your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager
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