Hotel - Mercure Pattaya Ocean Resort
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Mercure Hotel

Mercure Pattaya Ocean Resort

463/100, Moo 9  Pattaya Second Road  Nhongprue Banglamung 
20260  PATTAYA
THAILAND

556 reviews
TripAdvisor Rating Based on 556 reviews
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From 1969.00 THB Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • SUVARNABHUMI INTL
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 4,171 reviews

Our guest reviews for Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 556 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 17/09/2017
« Stay @ Mercure Resort Pattaya »

Hotel location is easy to find. Has nice ambiance and as name suggest don't think its full resort...you can find 3 small rides and has one swimming pool on 5th flr. But I think they are enough for your kids to spend time when morning Pattaya outside is too hot to travel... You have option to pay premium to get Sea facing room which is not that great as you can see Sea between two big hotel building in-front of you... Hotel offer online check-in but you hardly save time with this ... so doesn't matter if you do checkin or don't... Please enquire about what facility you will get once you checked in as on last day I found 2 number cloth free in Laundry... Ground staff is quick to respond while desk staff is not that quick...till date I haven't recd. my hotel bill resulting in I am not able to claim back amount from Company... B'fast has wide range of food items and you have option to have it @ pool side... Overall it was good experience could have easily given 4 rating but not as the desk staff on line query or email response is not quick infact I don't think they check email as well...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rane Thank you for taking out time for writing your valuable comments about your recent stay with us. I am sad to learn that you were not satisfied with check-in process, kindly allow me to explain you that after you complete the online check-in, we still have to ask for passport and authorized credit card to verify the booking and this is the standards procedure for check-in. Also I have investigated that the payment invoice was sent to the Mr. Ashish Trivedi email on 13th September at 9:44am before your check-out since the total billing was made in his room. However today we received another email from guest relation Asia so we already sent you the payment invoice on your email as well. I apologies for the inconvenience you faced during this period. I am glad to read that you have appreciated the hotel facilities and services, comprehensive breakfast layout and both swimming pool. It is pleasure to know that you were happy with our staff service. At Mercure we always strive to give best service and hospitality experience to our guests therefore your comments are very important to us and we will continue to improve more in future. Thank you once again for sharing your concern and writing this detailed review. I hope you will give us another opportunity to better serve you on your next visit. Sincerely Vikrant Chauhan Operations Manager

TripAdvisor review
Friends getaway - 17/09/2017
« GREAT 😉😉 »

I book 4 rooms for 7 person. We stayed 1 night only. Ms.Big - receptionist is very nice and helped us a lot. It is near beach, nice view, elegant decoration, friendly and enthusiasm service... We had a great time in there

Our hotel has responded to the review
Our hotel has responded to the review

Dear It is pleasure to read such a positive feedback about your recent stay with us and thank you for rewarding top score; I am glad to know that you have enjoyed the overall hotel facilities and services. Indeed your kind words made our day, your special mention about K. Big service is taken to notice and she will be recognized for her excellent work. your comments are huge encouragement for us and I will share it with my team, I am sure that this will motivate team to exceed the level of guest expectations and perform out of the box to make every guest’s stay memorable one. Thank you for you great recommendations and I will look forward to welcome you back in near future. Sincerely Vikrant Chauhan Operations Manager

TripAdvisor review
Friends getaway - 17/09/2017
« so far so good »

The hotel location was nice, service was so far so good, they didn't follow my request to set the room. Ask for more bottle water, they said everyday only can provide 2 bottle, extra was charge. In room amenity fresh bottle juice was put in room temperature, it was crazy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HLivanc Thank you for taking out time to share your feedback about recent stay at Mercure Pattaya Ocean Resort. Kindly allow me to apologies for the inconvenience you faced during stay and this is a true exception of our service standards. I will address the issue with concerned managers to investigate and prevent for future concerns. Please allow me to explain you that only 2 bottles of water included with the amenities in each room per day. I am happy to learn that hotel location matched up to your expectations and you have appreciated staff services. We take guests feedback very positively as we have made countless improvements therefore your comments are very important for us. Thank you again for sharing your experience and I hope you will give us another opportunity to better serve you on your next visit. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
A. Friends - 16/09/2017
« A. »

Conditions is very bad , not cold

AccorHotels certified review
L. C. M. Business - 16/09/2017
« Room is very comfort! »

It was very nice hotel & very nice ocean view room, just dissapointed that even suite room also don't have bathtub.

TripAdvisor review
Business - 16/09/2017
« The awesome hotel for family in Pattaya »

I always been to here when I have to go to Pattaya. This hotel is located in very good area that close to convenient stores and local foods and just only around 100m you can walk to the beach as well. This hotel also very suitable for anyone who are looking for family hotel as they have a water park and slider for kids as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear chaiwats It is pleasure to read such a positive feedback about your recent stay with us and thank you for rewarding top score; I am glad to know that you have enjoyed the overall hotel facilities and services. Indeed your kind words made our day and I will share it my team, your comments are huge encouragement for us and this will motivate team to exceed the level of guest expectations and perform out of the box to make every guest’s stay special and wonderful. Thank you for you great recommendations and I will look forward to welcome you back in near future. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
Sadanand V. R. Business - 15/09/2017

Stay was comfortable but I have not found difference between online check in and check in in hotel. It take same time...

AccorHotels certified review
Sanad Friends - 13/09/2017
« The best hotel I have stayed in Pattaya »

The hotel staff and services are all wonderful and clean and I lost my mobile phone in the taxi and the hotel staff helped me get it back. Thank you, a wonderful experience and I will live there again

AccorHotels certified review
Fai R. Families - 13/09/2017
« Great water parks,but small room and breakfast isn't variety »

All is ok, will come back again if there's promotion or special room rate arise

AccorHotels certified review
Ryan Couples - 13/09/2017
« Great service »

We lost my girlfriends ring off the balcony and the staff looked for it even after we checked out and found it in a tree. They've contacted us and keeping it safe till pick up :) Amazing, we are over the moon with this assistance!! Thank you!!!

AccorHotels certified review
Burin H. Friends - 12/09/2017
« Managing Director »

Nothing much interesting for the hotel benefits, comparing to the rate price

AccorHotels certified review
Anonymous Friends - 11/09/2017
« uncomfortable »

unfriednly staff, bad condition room, expression not exactly (for example, sea view is not exact. first room barely see sea.when i asked staffs to change, they changed room for me)

AccorHotels certified review
Fahim S. Families - 11/09/2017
« Mr »

I was extremely pleased with the service and the front desk staff. I had a letter with my name in the room which was quite good to see, i got a complimentary upgrade which was fantastic and overall the staff and front desk was very accomodating to my requests. Front desk / reception was excellent.

TripAdvisor review
Family - 11/09/2017
« Nice Hotel »

Nice Hotel, Good for children and family. I went there with small kid. The facility for kid is great and you can stay in the hotel for your whole family and all day. The water park is really fun. You can have a happy time and play with your kid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pppingp0ng, Thank you for taking the time to tell us about your experience at Mercure Pattaya Ocean Resort. I was delighted to read that you and your family spent quality time together while staying with us. Indeed, we have great facilities for children and therefore very popular particularly among that market particularly on weekends. Thank you again for your feedback and I am looking forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov Area General Manager

AccorHotels certified review
Anonymous Families - 10/09/2017
« Flexible to accommodate guest's needs »

In fact I need to go to this hotel a month ago but my daughter needs to be admitted to the hospital. The hotel is kind enough to offer me the possibility to change to my desired date.as the new date rate is cheaper the hotel even offers me the credit to use at the hotel. One but of disappointment comes later from the hotel manager that they cannot give the credit. Otherwise overall very good. My kid loves the pool and the breakfast is also very good.

AccorHotels certified review
Jose C. Business - 10/09/2017
« It is pleasant but not as good as before. »

The reception was good but in the room the slippers were not available and I had to request for it. There were no disposable tooth brush and no bath robes. The food is very good during breakfast. The check out was done very quickly.

AccorHotels certified review
Thongkong T. Business - 10/09/2017
« The reception find solution for some missing document very fast »

We came here for corporate meeting and there's some missing information between the sales and the reception team. The reception and the sales find solution for the guests first, that's the great spirit.

AccorHotels certified review
Tiffany Couples - 07/09/2017
« Great stay »

Staff were extremely friendly. It was a nice gesture getting a knock on the door within half an hour of checking in, to be greeted by hotel staff with a birthday cake and candle!

AccorHotels certified review
Sharon Families - 07/09/2017
« great »

Your establishment is great. Also, great location and service, from the concierge desk to the doormen, all were excellent on providing service. Your breakfast an all meals at the hotel was also very good. WE enjoyed staying at the hotel and would definitely recommend it to friends and family.

AccorHotels certified review
W. C. K. Families - 06/09/2017
« Small Room »

Although the mini water park is great for the kids but the room was small with high value. Near the beach but beach side under construction. Need to walk far away to let my kids play no the beach. The hotel guest mostly is PRC or Hong Kong people.

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