Hotel - Mercure Pattaya Ocean Resort
Mercure Hotel Mercure Hotel

Mercure Pattaya Ocean Resort

4.0/5 745 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,505 reviews

Our guest reviews for Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 745 reviews
Hanh P. Business - 19/03/2019 AccorHotels certified review
« Nice place, near the beach »

The hotel is located in nice place, near the beach. Good breakfast and staffs. But they don’t have the flip-flops in the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your comments about recent stay with us. It was pleasure to serve you during your visit at the property and happy to learn that you liked the hotel location and cozy environment of the hotel. I am glad that our service staff able to offer you a pleasant service and breakfast matched to your taste. Kindly note that slippers are set up only in deluxe and suite rooms, however we also provide it upon guest requests for lower category of rooms so please contact our reception staff on you next stay. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

Don W. Friends - 19/03/2019 AccorHotels certified review
« Comfortable »

Overall comfortable. Clean and service quite good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for giving us opportunity to serve you during your stay at Mercure Pattaya Ocean Resort. It was pleasure to learn that you liked the comfortable accommodation and cleanliness of the property. I am glad that service met with your expectations. Nevertheless I'm sad to learn that we still could not exceed your expectations in some area therefore you scored us low in overall. It is our aim to make our guest happy and provide excellent service. We will continue to develop more and I am sure your next visit will be even better than the previous one. Sincerely, Vikrant Chauhan Operations Manager

Lek Families - 19/03/2019 AccorHotels certified review
« fair »

bed sheet smell is really bad. glass is dirty. Water from shower is too slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Lek, Thank you for taking the time to tell us about your experience at the Mercure Pattaya Ocean Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you experienced and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikolay Stoyanov General Manager

Eddie C. Business - 18/03/2019 AccorHotels certified review
« Good & Satisfied »

overall are good but room house keeping the floor are not clean and seems like not mopped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for sharing your feedback regarding recent stay. It was pleasure to receive such a nice comments and scores for overall stay as you liked most of our facilities and services. I have noted your comment regarding room cleanliness and addressed with concerned manager to consider the necessary measures for further improvements. Thank you for your kind review and we will be pleased to welcome you again. Sincerely, Vikrant Chauhan Operations Manager

Terrence B. Friends - 18/03/2019 AccorHotels certified review
« Awesome »

Beautiful place,Beautiful people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for writing such a wonderful review about your recent stay with us and rewarding us top scores. It is indeed my pleasure to learn that your stay experience was satisfactory one in all aspects of hotel facilities and services. You had a great time with us and enjoyed our facilities. I am delighted to receive such a nice compliment for our staff members. I will share your comments with my team and I am sure this will be a huge encouragement for them. Thank you for your great comments and I will look forward to welcome you again on your next stay with us. Sincerely Vikrant Chauhan Operations Manager

Anonymous Couples - 16/03/2019 AccorHotels certified review
« Very confortable »

Nice place located in a relaxing area of Pattaya , the Hotel gives a very nice time to Customers , with many facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I appreciate your feedback about recent stay at Mercure Pattaya Ocean Resort. It is indeed our pleasure to learn that we were able to meet your expectation in all aspects; you were satisfied with our facilities and had wonderful experience at the hotel. It is always delightful to receive positive feedback from our guest which helps us to exceed to level of excellence and continue providing the same service in future. Thank you for the great recommendation and I will look forward to welcome you again on your next visit to the property. Sincerely Vikrant Chauhan Operations Manager

Soravej K. Couples - 16/03/2019 AccorHotels certified review
« Very clean room »

It’s clean room, very comfortable but less toiletry such as shampoo conditioner, cotton bud, glove, toothbrush which is always provided in most hotel. I cannot manaul adjust the temperature of air conditioner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was pleasure to read that you really liked our clean and comfortable accommodation and most of the facilities were up to your expectations. I can assure that the room amenities are set accordance to the international brand standards as per the room type and additional amenities are available upon guest requests so please ask our reception team on your next visit. Thank you once again and we will look forward to see you soon in future. Sincerely, Vikrant Chauhan Operations Manager

Tham P. Business - 16/03/2019 AccorHotels certified review
« Nice property »

Warm and nice hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I am glad to read your positive review regarding recent stay at Mercure Pattaya Ocean Resort. It is delightful to know that you were impressed with our warm hospitality and loved the property. Guest feedback is the key of our motivation and success therefore we will continue to improve more for future. Thank you and I am sure you will choose us again on your next visit at the city. Sincerely, Vikrant Chauhan Operations Manager

Mincheng L. Couples - 15/03/2019 AccorHotels certified review
« Great Experience, except the TOUR DESK »

We had great experience staying at Mercure Pattaya Ocean Resort. Room was nice and clean. Breakfast was also great with good selections and Thai tastes. Front Office & Concierge staffs were friendly and helpful. I am not too sure if the staff at Tour Desk, next to the elevator, was hired by Accor. The staff had terrible attitute by replying "I don't know. Ask Front Desk yoursef", when we inquired the direction to Pattaya 2nd Road and the breakfast hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for your candid feedback about recent stay with us and having chosen Mercure Pattaya Ocean Resort as your holiday destination. It was pleasure to serve you and I am happy to learn that you were satisfied in all aspects of hotel facilities and service. On second note I noticed your comment regarding tour desk staff and I am sorry for the inconvenience. The tour counter is managed by third party and there is no relation between the company, however I will address the issue with their manager to take appropriate measure to improve the customer service in future. Thank you once again for sharing your valuable comments and I will look forward to welcome on your next visit to the property. Sincerely Vikrant Chauhan Operations Manager

Khem R. B. Couples - 15/03/2019 AccorHotels certified review
« Everything nice room & hotel ambience with swimming pool and other fitness activities wonderful. »

All things wonderful personally my advice to make more option on food for pure vegetarian people. Hotel staff very helpful for everything thing from check-in to check-out. Only vegetarian food is problem that I didn’t get option in breakfast for pure vegetarian stuff. Price for food is awesome. Value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your candid review regarding recent stay at Mercure Pattaya Ocean Resort. I am pleased to learn that your experience was statiscetory one in all aspects including comfortable accommodation, swimming pool and fitness room facilities. I am glad that you liked the clean and cozy environment and your stay was value for money. Nevertheless, I noted your kind suggestion regarding breakfast variety therefore concerned person is advised to see the area of improvements and our team is flexible to consider guest’s requests so please feel free to contact our services team for any assistance on your next stay. I really appreciate your kind words and we will be happy to serve you again in near future. Sincerely, Vikrant Chauhan Operations Manager

Somkiat K. Families - 14/03/2019 AccorHotels certified review
« Good experience with kid's pool »

Great room, clean, Nice view of beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for sharing your valuable feedback regarding recent stay at Mercure Pattaya Ocean Resort. I am pleased to know that you and your family had a pleasant time with us. It was really amazing that you enjoyed our waterpark facility and cleanliness of the property. Indeed you stayed in our deluxe room and it offers front facing sea view. I am delighted that your overall stay was satisfactory one. Thank you once again and we will be pleased to welcome you again. Sincerely, Vikrant Chauhan Operations Manager

Pongsiri E. Families - 13/03/2019 AccorHotels certified review
« Good hotels for kids »

Good hotels for kids. Everything is great especially pool park. It suitable for kid. For the price is reasonable and services are quite good. 2 things can improve 1) room number 1110 the toilet’s door can not lock. 2) buffet breakfast have a little food for ki Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Pongsiri , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bathroom door of your room will be certainly checked and fixed . As for kids choices at breakfast, would you please share with us any particular options that you and your children wanted to see and I will discuss with the Chef the options of implementation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Matthias Solo - 12/03/2019 AccorHotels certified review
« Unbelievable service and awesome management »

After changing awful other hotels twice, I finally came back to the hotel I stayed in last year. The first room had issues but just 30 minutes later I had a perfect room. I requested all housekeeping on request only and that worked really well. Housekeeping did a great job. Complimentary minibar is fantastic. TV had great quality and the bed was very comfortable. Front desk staff is highly capable and very beautiful. The swimming pools are great. Platinum members should be entitled to free drinking water bottles at the pool. The pool bar was overwhelmed during the weekend. I ordered a pizza but after one hour it was still not delivered to my sunbed. When I went to check it was already waiting there, and already cold. They forgot to bring it. I felt disappointed but I understood that it was a busy day for the staff. I ate it anyway. I will always return to this hotel when I stay in Pattaya.

Egno F. Couples - 12/03/2019 AccorHotels certified review
« Pleasant and comfortable stay »

Extremely pleasant and comfortable as the hotel amenities are well maintained; all staff was well prepared to assist the guests only internet around 5th floor pool was not so good but overall experience was satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Egno , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was great to learn that you found our facilities well maintained and our staff professional and friendly. I will share your compliments with the team. I am assuring you that the signal of the WiFi at the 5th floor will be checked and measures considered for improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Torsten G. Business - 12/03/2019 AccorHotels certified review
« nice new hotel »

perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Torsten , Thank you for your loyalty and for taking the time to tell us about your experience. It is great to know that you enjoyed your stay entirely and we are looking forward to welcoming you back on another occasion. Sincerely, Nikolay Stoyanov General Manager

Anna Families - 12/03/2019 AccorHotels certified review
« The service is good and also the atmosphere are great. »

The queueing at the front counter while clients were waiting for checking is not good. There should be a hotel staff to taking care of that area. However, the staff who taking care of me on that day, she was great! The lift is too few and sometime it taking too long to waiting for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was with pleasure to read that in overall you enjoyed your stay with us. Thank you for your compliments on the staff taking care of you. In addition, please note that your recommendations on check in handling will be considered for future improvements. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Nikolay Stoyanov General Manager

Anonymous Families - 11/03/2019 AccorHotels certified review
« Suited for family:) »

everything is great. Just one comment about our requirement for non smoking room but my room smell smoking that make me breath uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. I am glad to read that your stay was comfortable one and hotel facilities well suited for your family visit. Furthermore I am sorry to learn about the smell in the room therefore the matter is addressed with concerned manager to take prompt action to prevent such occurrence in future. I can assure you that we take guest feedback very seriously and this is an exception to our standards. I am sure, you will have even better experience on your next visit in the hotel Sincerely, Vikrant Chauhan Operations Manager

Thanapong S. Families - 11/03/2019 AccorHotels certified review
« Extreamely Satisfied »

Everything is ok but so unlucky to me that got injured at the swinging poor. Kid pool are rough and scratch blister my leg. Hopefully nobody experienced like me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for giving us opportunity to serve you and sharing your experience. I am glad that you enjoyed the quality time at the hotel and we able to live up to your expectations. Furthermore I am sorry to learn about the unfortunate incident. Majority of our guests with kids visit the water park so they have perceived the facility very safe and entertaining. We have also appointed the life guards to ensure the guest safety and provide necessary assistance whenever require. Thank you once again for your kind words and I am sure, your next stay will be more satisfactory one. All of us will look forward to welcome you in future. Sincerely, Vikrant Chauhan Operations Manager

Anonymous Friends - 10/03/2019 AccorHotels certified review
« Ok »

Would not stay again unless moved as room had balcony but unable to use as near hotel aircon units Very noisy. Staff were friendly but inexperienced not there fault not trained properly Breakfast lovely staff lovely Dinner by pool terrible tasteless dry curry not cooked that day and bitten by mosquitoes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for choosing Mercure Pattaya Ocean Resort for your holiday destination and allowing us to serve you. I am pleased to learn that you found our service staff hospitable and friendly. It was great that you enjoyed the breakfast meal. I also noticed few comments regarding dinner meal and staff training therefore I will address the concerns with managers to take appropriate action for future improvements. Further to add, I am sorry for the inconvenience from noise, this can only occur if the balcony door is open otherwise our rooms are very much noise insulted. Nevertheless, our reception team is flexible to move the room as per the availability if guest does not feel comfortable. Thank you for sharing your kind review and hopefully, we will get another opportunity to better serve you in future. Sincerely, Vikrant Chauhan Operations Manager

S. K. W. Business - 08/03/2019 AccorHotels certified review
« Business trip »

Overall satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for choosing Mercure Pattaya Ocean Resort for your business trip. I am glad that in overall we met your expectations and we are looking forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov General Manager

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