Mercure Pattaya Ocean Resort 4 stars

TripAdvisor rating 4.0/5 753 reviews
Mercure Pattaya Ocean Resort
See on a map
+ 24 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Ocean resort with mini water park themed, mini rock climbing wall and caves.

  • 200 metres away from Pattaya beach

  • Walking distance to beach,Terminal 21 Pattaya, Art in Paradise, bargain market & entertainment

  • Pamper your kids everyday with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI INTL
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
  • Boat excursions
  • Bicycles rental Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9
Pattaya Second Road
Nhongprue Banglamung
20150
pattaya
thailand

Tel: +6626592888

Fax: (+66)2/6592889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUVARNABHUMI At 125km / 77.67 miles

  • By plane

    SUVARNABHUMI INTL At 120km / 74.56 miles - Shuttle paying

GPS :12.94721, 100.887436

Our accommodations

Superior King

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Twin

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Ocean View King

  • Max. number of persons: x3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Superior Ocean View Twin

  • Max. number of persons: x3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Deluxe Ocean View King

  • Max. number of persons: x3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Deluxe Ocean View Twin

  • Max. number of persons: x3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Executive Family Suite

  • Max. number of persons: x6
  • Area: From 66
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Ocean View Suite

  • Max. number of persons: x3
  • Area: From 40
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe(...)

Our restaurants and bars

MOLTEN

Type of cuisine: International

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with friends and family or meet up with business colleagues at the hotel bar, which has a wide selection of delectable drinks and tasty light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 300 m²

  • Maximum capacity: 282 people

  • Maximum banquet capacity: 160 people

Find out more
Mercure Pattaya Ocean Resort Meeting Room

Our guest reviews for
Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,611 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

753 reviews

First time I turned disappointed from my vacations.

Customer review rating 4.2/5

Abhinav K. Friends - 19/04/2019 AccorHotels certified review

I have been member with Accor for quite long, but always enjoyed my stay. This turned out to be my worst experience and would not recommend anyone travelling to Pattaya. I was getting Hilton for almost same range but I regret opting Mercure. Poor infrastructure and services was the reason.

Dear Valued Guest Thank you for taking the time to tell us about your experience at the Mercure Pattaya Ocean Resort. I sincerely apologize that your experience did not meet your expectations. At Mercure, we strive to provide a great service experience for every customer and majority of our guest have very well perceived the facilities. Your review is very important for us and we will continue to improve guest service experience. Thank you once again and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager

Brilliant hotel, everything you could wish for!

Customer review rating 4.2/5

Susistocky Solo - 19/04/2019 AccorHotels certified review

Loved this hotel, from the friendly door staff through to the reception staff. The room is spotlessly clean with free drinks, which is a great bonus. The pool area is a delight. Thank you to all the staff and look forward to seeing you again.

Dear Valued Guest Thank you for sharing such a motivational review about your recent stay at Mercure Pattaya Ocean Resort. I'm delighted to learn that you have had an enjoyable time whilst visited Pattaya and enjoyed with our warm hospitality as well as facilities, also happy to know that our staff service made your stay even more comfortable. Thank you for the great recommendation and I am looking forward to welcome you again on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager

Great reception staff

Customer review rating 4.2/5

Stephen T. Business - 19/04/2019 AccorHotels certified review

Rooms cleaned very thorough Staff knowledgeable Great food choice

Dear Valued Member Thank you for staying and sharing your valuable feedback with us. It is pleasure to read that your overall stay was satisfactory one and hotel staff provided you details information. It is pleasure to receive such a nice compliments and I will share it with team. Thank you again for sharing your experience, and I am sure your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Best check-in experience and we enjoyed our stay

Customer review rating 4.2/5

Anang Families - 19/04/2019 AccorHotels certified review

We were allowed to do an early check-in at 10 am and in my surprise, they also upgraded my room from superior to deluxe! Additional to that, it has a superb location, close to the beach and shopping mall. My family loved the waterpark. I wish we could stay longer there :) Feedback: Maybe providing some a shuttle to some location like a bus terminal or shopping mall will add more value to customers

Dear Valued Guest I can’t thank you enough for writing such a wonderful feedback and reviewing Mercure Pattaya Ocean resort about your recent stay with us. It was pleasure to learn that we were able to provide you early check-in and an upgrade to deluxe room with comfortable bedding and unforgettable view. This is the great feeling to read that you and your family were satisfied in all aspects of hotel facilities and services including memorable experience at water park. Thank you for the suggestion and I believe your next experience will be as pleasant as previous one. Sincerely Vikrant Chauhan Operations Manager

My daughter's necklace is missing.

Customer review rating 4.2/5

Kwannapa Families - 18/04/2019 AccorHotels certified review

I think we forget the necklace in the room. and call to reception after 2 day check-out but they don't find it.

Dear Khun Kwannapa , Thank you for your recent stay with us. After checking with our front office manager I was notified that later today our team already advised you that a necklace was found on the 5th floor slimming pool deck. If not so, please get back to us for further proceeding. Thank you again and we are looking forward to welcoming you back on another occasion. Sincerely, Nikolay Stoyanov General Manager

Happy

Customer review rating 4.2/5

Nunadear Families - 18/04/2019 AccorHotels certified review

Comfortable. The room is clean and very good view. All staff are always smile. Security guard (in thai is รปภ) are take care very good.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. I am happy to hear that you enjoyed a comfortable stay in a nice and clean accomodation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Mercure price for Ibis service

Customer review rating 4.2/5

Contrarios Friends - 17/04/2019 AccorHotels certified review

This hotel is severely lacking. The hotel is understaffed and the staff is undertrained. This is the only hotel I have been in Thailand where staff looks down at their computers or the floor when they see you. There isn't that friendly thai welcome that you experience at other hotels.

Dear valued guest, Thank you for your loyalty and for taking the time to tell us about your stay at the Mercure Pattaya Ocean Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am assuring you that your comments on our staff level and unfriendly service will be considered for improvements. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikolay Stoyanov Area General Manager

average

Customer review rating 4.2/5

Philip Solo - 17/04/2019 AccorHotels certified review

it was ok but many things not good. Queue for lifts, broken safe, just average really. Breakfast really poor for westerners

Dear Philip, Thank you for your recent stay at Mercure Pattaya Ocean Resort and for taking the time to tell us about your experience. I am glad that in overall you had a pleasant stay. On the contrary, I am sorry that some aspects of your experience were below your expectations. Would you please elaborate on food options that would have made your breakfast experience better. I will share them with our Chef for consideration on improvements. Thank you again for sharing your experience, and we hope that we can welcome you back in the near future. Sincerely, Nikolay Stoyanov General Manager

Good facility and Best service.

Customer review rating 4.2/5

Krisada R. Families - 17/04/2019 AccorHotels certified review

Good facility and Best service.

Dear Khun Krisada , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Hotel room is foo small

Customer review rating 4.2/5

Kenny K. Families - 16/04/2019 AccorHotels certified review

I really disappointed with room hotel, it's very small, look like budget hotel moreover ocean park pools is suitable for children that it's not same in website.

Dear Kenny k. , Thank you for taking the time to tell us about your experience at the Mercure Pattaya Ocean Resort. I am sorry that we could not live up to your expectations. I can assure you that the room size and the facilities of the hotel are in accordance to the brand standards. It was also with regret to read for the way you felt in regards to our water park. I confirm that all pictures posted by the hotel are authentic. Once again we appreciate you shared your concerns. Sincerely, Nikolay Stoyanov General Manager

Mr

Customer review rating 4.2/5

Jason Solo - 13/04/2019 AccorHotels certified review

Nice room and comfortable.

Great Hotel for Family with Kids

Customer review rating 4.2/5

May Families - 13/04/2019 AccorHotels certified review

Hotel is on a great location that allows you to have peaceful rest but at a walking distance to the beach and shopping mall. Accommodation is nice and fully furnished but no bathtub for all type of room. Water park is always a place where the kids would spend the time there at all time.

Dear Valued Guest Thank you for sharing your candid review regarding recent stay at Mercure Pattaya Ocean Resort. I am pleased to learn that your experience was satisfactory one in all aspects including comfortable accommodation and location. I am glad that you liked the waterpark facility as kids can enjoy all day long there. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Nice stay

Customer review rating 4.2/5

Maurizio Solo - 12/04/2019 AccorHotels certified review

As usual good, however, if I have to mention any negativity, I asked for a quiet room during my reservation and I receive one with construction in front of my balcony and with a very noisy neighbourhood! (Indian and Chinese)

Dear Maurizio , Thank you for your loyalty and for your high score on our service and facilities. On the other hand I am sorry that our receptionists failed to follow on your special requests when assigning your room. The issue has been addressed with the team for future improvements. We are looking forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov General Manager
Customer review rating 4.2/5

Parichat Families - 12/04/2019 AccorHotels certified review

check in was took much time around 30mins.should be improved the process. room is not clean i found many hairs on the floor that was shocked.

Dear Khun Parichat , Thank you for taking the time to tell us about your stay at the Mercure Pattaya Ocean Resort. I am sorry that your experience did not meet your expectations; Please note that the issues you experience with the check in and cleanliness are addressed with our team for appropriate measures and improvements. On the other hand I am glad that you and your family enjoyed our swimming pool. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikolay Stoyanov General Manager

Good for Family who has a small kids

Customer review rating 4.2/5

Yuttasak Families - 12/04/2019 AccorHotels certified review

The kids love the swimming that is one of the highlight for our stay

Dear Valued Guest Thank you for taking out time for sharing your feedback regarding recent stay and allow us to serve you during this trip in Pattaya. I am glad to see your hotel recommendation for family with kids. Indeed our waterpark is the main attraction for the kids and this facility offers lots of entertainment to enjoy all day long. Thank you once again for such a positive review and I am sure, we will have another chance to welcome you in near future. Sincerely Vikrant Chauhan Operations Manager

Average

Customer review rating 4.2/5

Mayvis T. Business - 11/04/2019 AccorHotels certified review

Breakfast selection needs to be improved

Dear Mayvis T., Thank you for taking the time to tell us about your experience at Mercure Pattaya Ocean Resort. I am sorry that we could not live up to your expectations. We do appreciate your comments and I am assuring you that we are working on the improvements of our standards. Thank you again for your feedback and we hope that we c an welcome you back in the future. Sincerely, Nikolay Stoyanov General Manager

The receptionist was very enthusiastic

Customer review rating 4.2/5

Win A. Families - 10/04/2019 AccorHotels certified review

Breakfast is very well and the pool is really fun. We enjoy our stay very much.

Dear Win A., We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. I will share your compliments on our service at reception, breakfast and swimming pool with our team and we are looking forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov General Manager

Good facility and great water park

Customer review rating 4.2/5

Poomreudee Families - 09/04/2019 AccorHotels certified review

It was nice, our son love the water park. Location of the hotel is great. The staffs were very nice and helpful.

Dear Khun Poomreudee , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. I am glad that you and your family enjoyed our facilities and appreciated our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Good but not what we expect as Accor Standard

Customer review rating 4.2/5

Chatchavee S. Couples - 08/04/2019 AccorHotels certified review

Welcome Reception/ pre-registration / pre-check-in are very good. Room is good, but expect more per Accor Standard. Breakfast - variety, but material are consider as Fair. But service to re-fill the food was not quick enough. You can forecast the traffic for weekend breakfast, but seem your FB manager failed on this one.

Dear Khun Chatchavee , Thank you for your recent stay and for taking the time to tell us about your experience. I appreciate you recognized the efforts and the warm welcome of our receptionists as well as our facilities. On the other hand, your comments on the refill of the breakfast items will be addressed with the team for improvements. Thank you again for sharing your experience, and we lookin forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov General Manager

Something right , something wrong

Customer review rating 4.2/5

Ekachai T. Families - 08/04/2019 AccorHotels certified review

Room and bed condition were acceptable , TV was in analog age and should be urgently modernized. Breakfast was generally OK but not enough for something , the dinning room was clowdy and disordered. Lacking of food service and long waiting queue but the food taste was not bad. The pool was already over capacity with strong chlorine smell which may not good for health. Good taste of welcome drinks especially for the smoothy. Good car park building but the space was too narrow. I parked may car on the top floor without the lighting at night.

Dear Khun Ekachai , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. I am glad that in overall you enjoyed your stay and at the same time I appreciate your suggestions for improvements. Indeed the restaurant is a challenge at busy times for breakfast that we are working on. The last floor of the parking lot are equipped with motion detectors. I am sorry for the inconvenience, I will have them checked. I am also sorry for the crowd at the water park. Please note that the chlorine and PH levers are checked twice daily per standard to ensure the hygiene of the pool. On the other hand, thank you for your compliments for the taste of the breakfast dishes and welcome drink. Once again, I appreciate you shared your experience, and we look forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in pattaya