Hotel - Mercure Pattaya Ocean Resort
Mercure Hotel Mercure Hotel

Mercure Pattaya Ocean Resort

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4.0/5 624 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI INTL
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WiFi in your room
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 4,616 reviews

Our guest reviews for Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 624 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Yin L. Families - 09/02/2018
« Enjoy stay in »

This is my first time stay in mercure pattaya resort. My kid crazy about kid's water slide. So fast and exiteing. It's a bit noisy in midnight from group guests. Oh! My hubby was bitten by mosquito in hotel lobby. He reminds me have to write it. Anyway, we have had good time. will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I appreciate your valuable feedback about recent experience at our property. Thank you for choosing us as your holiday destination and I am glad to know that your kids liked water park and slider as well as you liked the overall facilities and ambience of the hotel. Thank you again for sharing your experience and concerns and we are continuously willing to improve more in future. It will be our pleasure to welcome you again on your next visit. Sincerely, Vikrant Chauhan Operations Manager

AccorHotels certified review
S. C. Business - 09/02/2018
« Mr. »

Good experience staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for writing your feedback about recent experience with us. I am glad to learn that you had quality time during your stay and liked overall facilities as well as services of the property. It will be great pleasure to serve you again on your next trip to the city. We are looking forward to welcome you in near future. Sincerely, Vikrant Chauhan Operations Manager

AccorHotels certified review
Rudy K. Couples - 08/02/2018
« Good location, good service, good room. »

It is better if you provide slipper in the rooms. Prices at your tour desk is very expensive , 300 to 400 Bhat more expensive compare with outside. For example half day nongnooh tour they charge me Bhat 1200 , when I ask another person from another hotel goes together with me and get the same service , they pay only Bhat 900 and 800. Thiffany ticket they sell for vip class Bhat 1100, but at travel company near the cabaret only 800. Taxi from Pataya to Bangkok Bhat 1800, I came from Bangkok city only Bhat 1500.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On a second note the tour counter is managed by third party and hotel is not controlling this facility. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

AccorHotels certified review
Michael R. Couples - 07/02/2018
« Very nice stay »

It was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

AccorHotels certified review
Non Couples - 06/02/2018
« Good stay »

Everything was very comfortable. Great facility, helpful staff. Nice location. The breakfast place could be a bit cleaner (I understand that there are many guests who eats messy, but those should be cleaned up after they left). Just minor issue. Other than thats, its a great hotel.

AccorHotels certified review
Patcharin C. Friends - 04/02/2018
« First impression »

When we show up in front of the hotel. Porter who's on duty too alert to welcome us and team always greeting when we walk pass. Housekeeper was kind and helpful.Even the room a bit small but we have been comfortable. Maybe we will return to visit again in the next future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

AccorHotels certified review
Kenneth Business - 01/02/2018
« Enjoyable »

Enjoyed the free mini-bar drinks and the ocean view room with balcony.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am glad to learn that you were satisfied in all aspects of our hotel facilities and services also it is really incredible feeling to read that your experience met with your expectations and you liked room with view. I am absolutely happy that you had memorable time with us and I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

AccorHotels certified review
Philip C. Business - 31/01/2018
« better then expected for a short business stay »

Like the room simple amenities, especially the balcony.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. I'm delighted to learn that you have had an enjoyable time whilst visited Pattaya and enjoyed with our hospitality as well as facilities. Thank you for recommendation and I am looking forward to welcome you again on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
Ricky W. Couples - 31/01/2018
« Mr W. »

Very nice & enjoyable stay, Cleanhotel & very friendly staff, Chime on lift is to load, Breakfast could have more western food Overall very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

TripAdvisor review
Solo travel - 31/01/2018
« Great place for a vacation »

The hotel has a multi-level swimming pool with a kids play area, water slide and other activities and is a great place to relax and has a very good poolside bar. Great for a relaxing vacation. Choose a sea-view room for the best views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest This is incredible feeling to receive top scores from you regarding your recent stay experience at Mercure Pattaya Ocean Resort. Thank you for taking out time for sharing your feedback with us. I am pleased to learn that you and your family have enjoyed the hotel facilities and services as well as you were provided comfortable accommodation with fantastic sea view. I am glad to read that you were satisfied with overall stay including swimming pool and Water park features. Thank you for nice endorsement and I am sure that your next stay will be as pleasant as the previous one. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
Kamolwan K. Couples - 30/01/2018
« Comfortable and good service »

I booked this hotel by the AccorHotels reservation center for Deluxe room type but when I checked in the staff said we upgraded the room to be Suite room....That’s what I’m so suprisingly because we came for honeymoon trip. That’s why we’re so happy for the room upgraded. Bellboy is very good for service-minded since I came and we met him again when we checked out, he ran to help us for carrying stuffs immidiately. Thank you so much for making a good stay on our vacation, the room so clean, comfortable and nice view. Thank you again to Le club AccorHotels for a nice experience to our honeymoon trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for writing such a detailed review. Indeed you room was upgraded to suite on this special occasion and I am happy to learn that it was memorable experience for you. I am pleased to learn that you have enjoyed all aspect of our facilities and service. It was pleasure to know that you have had a wonderful experience throughout your stay and glad to read that you appreciated bell desk staff help and friendly service as we are always dedicated to exceed the level of guest expectation. I will share your feedback with my team and I am sure this will be huge encouragement for them. Thank you once again and I believe your next experience will be as plant as previous one. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
F. Friends - 30/01/2018
« JAM wifi SPEED »

WIFI is TOOOOOOOOOOO SLOOOOOOOOW. EVERYTHING are perfect but wifi always stuck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for your candid feedback about recent stay with us and having chosen Mercure Pattaya Ocean Resort as your holiday destination. It was pleasure to serve you and I am happy to learn that you were satisfied in all aspects of hotel facilities and service. On second note I noticed your comment about WIFI connectivity; I am sorry for the inconvenience and please rest assured I will address the issue with IT manager to check and fix it immediately. Thank you once again for sharing your valuable comments and I will look forward to welcome on your next visit to the property. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
Mrudang P. Business - 29/01/2018
« Customer Service & short on resources »

1. few occasions at breakfast and especially at dinner....had to wait for someone to ask for water 2. lack of communication on laundry charges - still not clear why i was charged Overall, good & great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for writing your valuable feedback about your recent stay with us. Please accept my apologies for the inconvenience which you have faced due to lack of service and misunderstanding of laundry charge; the concerned managers have been addressed to investigate and take necessary measure to improve for further. I am moved with your kind words that you have still appreciated staff service. Thank you once again and I will look forward to welcome and serve you better hospitality on your next visit to the city. Kind Regards Vikrant Chauhan Operations Manager

AccorHotels certified review
Jürgen F. Business - 29/01/2018
« Very good hotel with very friendly staff »

It was a very good stay in this hotel very clean room, very good breakfast, very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Many thanks for taking your time to review Mercure Pattaya Ocean Resort and we are delighted to know that you enjoyed the stay at the hotel. We take great pride in our hotel and it’s always nice to hear that our guests have enjoyed the facilities and the product we offer and you were provided clean and comfortable accommodation and breakfast service was adequate. It’s great to know that we were able to live up to your expectations. I am happy to read that your liked our staff service and I will share this feedback with them. Once again thank you very much for great comments and I look forward to welcoming you back to the property soon. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
S. J. Families - 28/01/2018
« very good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am glad to learn that you were satisfied in all aspects of our hotel facilities and services also it is really incredible feeling to read that your experience met with your expectations. I am absolutely happy that you had memorable time with us and I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

TripAdvisor review
Family - 27/01/2018
« family hotel »

It's a cute family oriented hotel and yes I would stay again or any affiliated hotels they have. It would be nice if the pools are heated and with toothbrush and toothpaste in the room that's the only downside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I cannot thank you enough for the great feedback and sharing your valuable experience with us. I am delighted to learn that you and your family had a memorable time here and very glad that our pleasant hospitality, comfortable family accommodation and other facilities made your stay joyful and comfortable one. Kindly note that toothbrush and toothpaste is provided upon guest request. On second note the swimming pool has been well received by most of our guests and we do get a large number of positive comments daily. We respect you opinion on having temperature controlled pools but this has been an unusually cool winter in Pattaya. As we are in a tropical weather country it isn't viable to install a heating system for a month of the year and water will definitely get warmer after some time. Thank you for sharing your kind words and I will look forward to welcome you and better serve you again on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
Boonwadee M. Families - 24/01/2018
« Happy staying »

I was expecting a sea view room but my room was the furthest right which has only very narrow angle view. That's the only thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would recommend you to book our deluxe or suite room for better ocean view for your next visit. Thank you again for sharing your experience, and I hope your next visit will be more pleasant as than previous one. Sincerely, Vikrant Chauhan Operations Manager

AccorHotels certified review
Nitin A. Families - 24/01/2018
« Nice »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

AccorHotels certified review
Pisut R. Couples - 24/01/2018
« An Overexpected Experience »

My partner and I are very happy about our stay. The staffs were extremely friendly from the concierge guy who greeted us at the car until the receptionist who were very helpful. Overall I'm very impressed about Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Many thanks for taking your time to review Mercure Pattaya Ocean Resort and we are delighted to know that you enjoyed the stay at the hotel. We take great pride in our hotel and it’s always nice to hear that our guests have enjoyed the facilities and the product we offer. It’s great to know that you were offered a comfortable accommodation and we were able to live up to your expectations. I am pleased to learn that you were impressed with our staff service and he will be recognized for this great work. Once again thank you very much for great comments and I look forward to welcome you back to the property soon. Sincerely Vikrant Chauhan Operations Manager

AccorHotels certified review
Liam Solo - 23/01/2018
« Loved this hotel. »

Only stayed here for 1 night but it was an excellent stay. Staff couldn’t have helped anymore than they did & check in was quick and efficient. Room was spotless. Breakfast was fantastic, great selection of European & Thai cuisine. Would definitely recommend this hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

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