Hotel - Mercure Pattaya Ocean Resort
Mercure Hotel Mercure Hotel

Mercure Pattaya Ocean Resort

4.0/5 723 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,208 reviews

Our guest reviews for Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 723 reviews
Sawjanya K. Families - 11/12/2018 AccorHotels certified review
« My dissatisfaction with the Accor Hotel Pattaya Ocean Resort »

i have been a loyal member of Accor hotels , whether on business or on leisure trips. I also hold multiple memberships with Accor. I personally feel that guest reception and communication services were very poor at this particular mercure resort at Pattaya. I have been very happy with the guest handling , behaviour , reception and general attention given to members or non members in DES ART HOTELS brand , at NOVOTELS and also at other IBIS brands across the globe while travelling. During the last so many years of my travelling, i requested for a late check out for the first time, only to be declined VERY RUDELY by the reception counter lady citing my membership allowances... she was not willing to even consider or check any availability of rooms to accomodate my request. I am very disappointed to be meted out with such a reception after being a faithful ACCOR member for years.. I was happy to know that ACCOR as a brand has expanded their portfolio, but if the basic hospitality and guest interaction is such, a lot needs to be said and done to realize any success.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Member Thank you for taking out time and sharing your feedback about your recent stay at Mercure Pattaya Ocean Resort. It was with regret to learn about your dissatisfaction regarding late checkout request and I am sorry to know that your experience did not meet with your expectations. As for the late check out, it depends on the rooms availability at the time of the check-out. Your request was received in the night before departure. However, it was Sunday on 9th December, which was a long weekend and we had heavy rooms turndown service for check-out and arrivals on that day therefore staff were able to offer late check-out up to 1pm only. Please accept my sincerest apologies for the disappointment that you had and allow me to explain you that Le Club loyalty member are always in our utmost priority. I am assuring you that we value our loyal members and we do provide numerous of soft benefits such as special amenities set up in room upon arrival, drink voucher and late check-out subject to availability. Kindly check the Le club Accorhotels page for membership benefits as per the status for your reference. https://www.accorhotels.com/leclub/cards-status-benefits/index.en.shtml I hope that this shortfall of our services would not prevent you from visiting us again in the future. Thank you once again and we will do our best to provide you excellent service experience on your next visit at the property. Sincerely Vikrant Chauhan Operations Manager

Dinesh V. Business - 11/12/2018 AccorHotels certified review
« As usual Warm welcome by Accor Staff »

My Special Thanks to Reception Staff always helpful. and VERY SPECIAL Thanks to Ms Creme ( Not sure if correct Spelling ) - She checked me IN upon arrival . Also went EXTRA MILE to assist me with a courier delivery .... Absolutely thoughtful and kind Gesture... Many thanks Creme... Keep doing such good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Member It is delightful to receive such a positive feedback from our esteemed member regarding our staff service and I am moved with your kind words that you really felt heart warmed from excellent service provided by K. Cream. She will be recognized for this outstanding job. It is our purpose to exceed the guest expectations and make them feel like at home. I am sure your comments will help our team to drive the same experience for other guests. Thank you once again for the recommendation and all of us will look forward to welcome you on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Naiyanad O. Families - 11/12/2018 AccorHotels certified review

Fabulous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest It is pleasure to read such a positive feedback about your recent stay with us and thank you for rewarding top score. I am glad to know that you have enjoyed the overall hotel facilities and services. Indeed your feedback made our day and I will share it my team, positive reviews are huge encouragement for us and this will motivate team to exceed the level of guest expectations and perform out of the box to make every guest’s stay special and wonderful. Thank you and I will look forward to welcome you back in near future. Sincerely Vikrant Chauhan Operations Manager

Ashique A. Families - 09/12/2018 AccorHotels certified review
« Excellent Family stay at Mercure Pattaya »

We and both our kids 4 & 6 enjoyed our stay at your hotel especially the pool area with the kids water slides and everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I really appreciate your feedback about your recent stay experience at our hotel. It is pleasure to read that you are very much happy with our service and satisfied with overall facilities. Mercure Pattaya ocean Resort has many advantages for family with kids where you can involve in plenty of entertainment activities including most talked about feature like water park and games in kids room. Thank you for great recommendation and I will look forward to welcome you in near future. Sincerely Vikrant Chauhan Operations Manager

Leenclarke Families - 09/12/2018 AccorHotels certified review
« Very friendly and professional staff. »

The staff very friendly and services etc are prompt but with a smile. The cafe staff for breakfast are extremely polite and efficient, Nueng from the BF service especially, after the first morning, always greet us when we are in the cafe and comes and say Hi if she missed us when we enter the cafe. All the tables are cleared very promptly and the minute you finished with a plate, they take it away. That leaves the table uncluttered and customers happy because it showed care and cleanliness are priority. unlike other hotels where staff drag their feet or pretend to do other things. Great service Mercure!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Member Thank you for taking out time for reviewing Mercure Pattaya Ocean Resort. It is our great privilege to receive such a positive feedback about professional service provided by our staff especially by Khun Nueng therefore she will be recognized for this excellent work. Thank you for noticing the efforts and appreciating the hard work. Guest feedback gives us more encouragement to deliver the wonderful hospitality experience and I will share your comment with entire team. I am really moved with your you kind endorsement and all of us will look forward to welcome you again in nearest future. Sincerely, Vikrant Chauhan Operations Manager

Nara Families - 08/12/2018 AccorHotels certified review
« Small hotel with many attractions »

Comfortable & many activities to do. Breakfast is a little bit few choices. Water park & Water slider is great!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for writing your comments regarding recent stay with us and it is pleasure to learn that you liked the overall facilities and enjoyed in all aspects of your stay. Indeed hotel has many things from entertainment including most talked about feature such as Water park for kids with family. The breakfast variety is very much educate and service team can consider any specific request if it is made by the guests in advance. Thank you for highlighting main points of your experience and we will be pleased to invite you again in near future. Sincerely Vikrant Chauhan Operations Manager

Natthanicha L. Families - 06/12/2018 AccorHotels certified review
« good swimming pool for kids »

Overall, it was okay. It took a while for the room to be set up after three phone calls but the staff was nice. The mattress is good and firm. A few minus. We ordered seafood BBQ at the pool and the food was not fresh. The shrimp was not cooked properly. The food was only ten percent discount unlike any other hotels with Accor card, which I do not understand why.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for sharing your feedback about your stay at Mercure Pattaya Ocean Resort. It was delightful to know that you liked comfortable accommodation with nice mattress, swimming pool for kids and staff service. On other side Kindly accept my sincerest apologies for the barbeque food issue and I can assure that this was truly an exception therefore concerned manager is addressed to take measure to improve and prevent such occurrence in future. The Accor plus membership discount on food is available for A la carte food menu and its vary upon the number of people dining per table. Apart from that other food and beverage promotions has conditional discounts decided by the hotel managements. You may check the terms and conditions of membership benefits on Accorhotels website for your reference. Thank you once again and we wish to welcome and serve you even better hospitality experience in future. Sincerely, Vikrant Chauhan Operations Manager

Boontarika Families - 06/12/2018 AccorHotels certified review
« Super service »

Kids love the pool and the water park. The hotel is kids friendly. Staff is very service minded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for writing such a wonderful review and rewarding us high scores for most of the services. It is indeed my pleasure to learn that your stay experience was satisfactory one in all aspects of hotel facilities and services. You found hotel kids friendly and your kids mainly loved the water park facility. I am pleased to read your compliment about the warm hospitality experience that your received from our staff therefore I will share your comments with my team and I am sure this will be a huge encouragement for them. Thank you for your great endorsement and I will look forward to welcome you again on your next stay with us. Sincerely Vikrant Chauhan Operations Manager

Jonathan N. Business - 03/12/2018 AccorHotels certified review
« Overall a good experience - nothing to complain about. »

Good location, quiet, good food and all other facilities, very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was with pleasure to read that you enjoyed your stay with us , particularly our location, facilities and product. Thank you also for your compliments on our staff's service attitude. Your remarks will be shared with our team for their reward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Kerstin B. Families - 03/12/2018 AccorHotels certified review
« Great Hotel »

We loved our stay , the staff were amazing and the breakfast was wonderful . Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was with pleasure to learn that all aspects of your stay were according to your expectations. Your compliments on our services and product will be shared with our team for their encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Fadi C. Couples - 02/12/2018 AccorHotels certified review
« Good budget hotel »

Satisfying stay Great location Fantastic staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Member I very much appreciate your comments regarding your stay with us. I am glad to learn that you were satisfied in all aspects of our hotel facilities and services also it is really incredible feeling to read that your experience met with your expectations in terms of value for money and location. I am absolutely happy that you appreciated the staff service. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

Kevin Y. Families - 02/12/2018 AccorHotels certified review
« Satisfied stay »

Happy with room and pool options

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I am absolutely delighted to read your kind feedback and very happy to learn that your stay with us was a pleasant one. It is pleasure to read that you were satisfied in all aspects of hotel facilities including room and swimming pool. It's our motive to make every guest feel like at home therefore we continue to improve more and always try our best to provide excellent guest service experience to all our guests. Thank you for staying with us and I will look forward to welcome you back again in near future. Kind Regards Vikrant Chauhan Operations Manager

Khalil D. Friends - 29/11/2018 AccorHotels certified review
« Pattaya trip »

Good hotel and not a bad location. Would certainly work on better tv and tv channels, more pressure for shower. Towels were old and hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for writing your comments regarding recent stay experience at Mercure Pattaya Ocean Resort. It is nice to know that you were happy with hotel location. I noted your concerns and will address with team to check it. Thank you for the pointing out these issues and rest assured we will take measures to improve more in future. I hope you will plan another visit on your next trip to the city. Sincerely, Vikrant Chauhan Operations Manager

T. T. K. Families - 27/11/2018 AccorHotels certified review
« Mr »

Great service rendered from the staffs as always. Memorable trip for the family particularly my Son his first trip to Pattaya and staying at Mercure. Room was great too. However, I noticed that those three nights stay were not credited to my Accor silver status. Not sure if anyone could provide and insight on this. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time and writing your experience at Mercure Pattaya Ocean Resort. I am delighted to learn that you had a great time at the hotel in terms of staff service, hotel facilities and entertaining features like water park for kids made your visit more memorables one. Thank you for appreciating everything and kindly note that your Le Club points will be credited to your account within 7 days after departure, I have already conveyed your message to the concerned department. Thank you once again for the great compliments and please feel free to contact me for any further assistance in future. Sincerely, Vikrant Chauhan Operations Manager

Anonymous Families - 27/11/2018 AccorHotels certified review
« Quite impresive for front reception who reommended us for a proper room of our family »

The staff are very helpful starting from reception when we checked in. She recommended us for a proper room of our family. On the checked out date, my kid forgot the camera and we got a call from hotel to pick it within 15 minutes (we didn't reach the motor way yet - if we reach motor way, it's quite difficult to come back).

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was with pleasure to learnt ha you and your family enjoyed your stay with us. Thank you also for your compliments on our staff and services. I will share your praise with our team for their encouragement and I am looking forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov General Manager

Tony Couples - 27/11/2018 AccorHotels certified review
« Nice hotel location, walking distance to beaches and malls »

Went there as a couple over weekend holiday, the room was really nice with sea view and good facility. Staff were attentive, with fast check-in and welcome drink. The hotel location is close to beaches and shopping malls, with good car parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. Thank you for your comments on our good location and service. I am assuring you that your compliments on our services will be shared among our team. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely, Nikolay Stoyanov Area General Manager

Natcha Families - 27/11/2018 AccorHotels certified review
« Good location »

New hotel, good facilities i.e. gym, swimming pool, happy hour also good, variety of breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for your recent stay with us and for taking the time to tell us about your experience. It was with pleasure to learn that all aspects of your visit went according and beyond your expectations and we are looking forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov Area General Manager

Anonymous Families - 26/11/2018 AccorHotels certified review
« Enjoy »

I went with my nephew and he was really enjoy your mini water park. Your staffs were nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for staying with us and allowing to serve you during the visit at Mercure Pattaya Ocean Resort. I am pleased to know that you and your family enjoyed the overall stay and kind liked the water park feature very much. Thank you for complimenting our staff friendliness and helpful service. It would be our pleasure to welcome and serve you again. Sincerely, Vikrant Chauhan Operations Manager

Stu M. Solo - 24/11/2018 AccorHotels certified review
« Great location, Friendly service »

Very convenient location, staff were friendly on arrival and my room was very nice, and provided everything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I feel great pleasure to read your wonderful comments regarding recent stay experience at Mercure Pattaya Ocean Resort. Thank you for the compliments about staff service, nice and clean accommodation and perfect suited location. We hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Craigh Families - 23/11/2018 AccorHotels certified review
« Great value and service... »

Nice hotel in great location. Easy walk to beach and terminal 21. Friendly helpful staff make this place on par with any of the best 5 star hotels. Water park is great for kids and rooms comfy...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I cannot thank you enough for the great feedback and sharing your valuable experience with us. I am delighted to learn that you had a memorable time here and very glad that our pleasant hospitality, comfortable accommodation and other facilities made your stay joyful and comfortable one. I am pleased to know that your kids loved the water park facility which has many options for entertainment such as water slide. It’s great to read that you were happy with service provided by our team members and I will share it with team , I am sure this will motivate them to always perform up to the guest expectations. Thank you again and I will look forward to welcome you on your next trip to Pattaya city. Sincerely, Vikrant Chauhan Operations Manager

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