Hotel - Mercure Pattaya Ocean Resort
Mercure Hotel Mercure Hotel

Mercure Pattaya Ocean Resort

4.0/5 680 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 4,924 reviews

Our guest reviews for Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 680 reviews
Friends getaway - 22/06/2018 TripAdvisor review
« NICE CHOICE »

Always nice choice for Pattaya city. Great facilities, services and accommodation especially pools. Excellent location too. I loved the breakfast both quality of foods and vibe. Absolutely recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your wonderful experience on Tripadvisor regarding recent visit at Mercure Pattaya Ocean resort. I am pleased to learn that you were completely satisfied with overall hotel facilities and enjoyed the every moment throughout the period. I am glad to know that you were mesmerised with our extensive variety of tasty breakfast food and our swimming pools facility was main attraction of your visit. I will share your feedback with team and I am sure this will be a huge appreciation for them. Thank you for great endorsement of the property and we shall look forward to delight you again with same experience on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Gladgame Family - 17/06/2018 TripAdvisor review
« Homely-family »

We feel like we are at home as the room is very comfortable.The sea view from the almost full window is fantastic! The water play is great for our young children at 7 and below! Love that we are near Centralmarina too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time to share your valuable comments and lovely endorsement on TripAdvisor review, I really appreciate your kind words on our hospitality and service including comfortable room with beautiful ocean view and wonderful water park facility which your child liked the most, I am happy to learn that you had a memorable stay with your family and you felt it like at home. I hope to welcome you back and enjoy your holidays in Pattaya again in the nearest future. Sincerely Vikrant Chauhan Operations Manager

Anonymous Couples - 04/06/2018 AccorHotels certified review
« Great location, small room, excellent reception service but poor F&B experience at pool »

Good welcome greeting and check-in experience was efficient and friendly. Room & bathroom were smaller than expected but bed was comfortable. Attractive food and drinks promotions on offer at the Pool Bar but the service ruined the experience. I’m not sure whether both Assistant Manager (male) and Bar lady received any salary recently because they looked very unhappy hence clearly not enjoying their job at all! Moreover, I found its odd to receive 2 glasses of drinks TOGETHER when ordering Buy One Get One Free promotion. In any establishment, the second drink/glass would only come when the first glass is finished. On a side note, everyone on my table ordered a drink hence, the second glass would be extra. I questioned the Assistant Manager about this and his reply was, this is a standard here! I was shocked and ask him to return and bring it back later because the ice is malting. He said he will keep my cocktail in the fridge and bring it out again later - same glass! We were on holiday and determined not to allow attitude like this spoiling our holiday.

Jurn C. Friends - 04/06/2018 AccorHotels certified review
« The stay was nice, the rooms were clean and comfortable, the pool on the 5th level was relaxing and the location of the hotel was good. »

The stay was nice, the rooms were clean and comfortable, the pool on the 5th level was relaxing and the location of the hotel was good.

Kamal N. S. Families - 30/05/2018 AccorHotels certified review
« Excellent »

Very good experience. Food was very good. Location also near to beach and tourist attractions. Swimming pool also excellent. But need more English spoken people in front desk and tour desk

Sunisa Business - 30/05/2018 AccorHotels certified review

It was good as usual but for this time we had to request for drinks, towel, pillows and etc. They did not privide it for us.

Family - 30/05/2018 TripAdvisor review
« not so good »

The waitress at the at the M Lounge (at the water park) has no service mind. She's always looked so upset.The eye contact is like looking down on us. We felt so terrible and could not believe that this is the service of one of the Accor hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your kind concern on Tripadvisor about your recent experience. I am sad to learn that we felt short to provide you pleasant service and staff were not so friendly which is truly an exception and kindly accept my sincerest apologies. I have addressed the issue with concerned manager to investigate and take appropriate action in order to improve staff service etiquette as I can assure you that we are fully committed to offer excellent hospitality experience to all our guests. Your feedback is very important for us and I wish that we will get another opportunity to delight you on your next visit at our property. Sincerely Vikrant Chauhan Operations Manager

Courtney J. Families - 29/05/2018 AccorHotels certified review
« Pleasant hotel near the beach »

We really enjoyed our stay as a family.

Chaidarun T. Business - 25/05/2018 AccorHotels certified review
« Good location, great hospitality in North Pattaya »

In general, everything was good. Staff hospitality was excellent. The air-conditioning system was a bit weird as it was loud (though at lowest fan level) and the temperature kept changing by itself making it pretty cold at night. One small complaint though, my mother forgot her walking stick in the room so I called the hotel immediately. I sent an email giving all contact detail for delivery including payment option for the delivery fee. However, I have not heard back from the hotel since Tuesday (it's already Friday). I would expect better acknowledgement from the responsible staff.

Karuna T. Families - 25/05/2018 AccorHotels certified review
« We will not come back again! »

We were staying for two nights. The room was looks clean but I don't think it was. The second day we asked to make up room. After we came back, we have found the coffee cups with stain and still dirty but the housekeeper put them back like they were ready to use. Second, we have found the COCKROACH in the bathroom. What a bad experience we have ever had!!

Supakorn Business - 24/05/2018 AccorHotels certified review
« Good service »

I had stay here for 2-3 times with obtaining good services. Recervation desk always upgrade my room all the time for me, I really appreciate that.

L. H. M. Families - 24/05/2018 AccorHotels certified review
« Nice Hotel Room & Swimming Pool with the welcome drink, all my family and friends were enjoyed a lot the stay. »

Same as above

Lance Solo - 24/05/2018 AccorHotels certified review
« Always a great stay »

Friendly staff help to make this hotel a great place to stay in Pattaya. The location is convenient and the facilities are excellent. I would recommend this hotel.

Piyachat D. Families - 21/05/2018 AccorHotels certified review
« impress »

all staffs are kind ka

Wanida S. Families - 21/05/2018 AccorHotels certified review
« Water Park is very impressive for our kids »

Eventhough the room is a littke bit small for family, but we spent most of the time at amazing water park.

Paul C. Solo - 20/05/2018 AccorHotels certified review
« Comfortable beds, great location »

The highlight any trip is the way you are received and how someone says goodbye. What a wonderful reception team, the rooms are comfortable, but to behest I have those expectations from Accor group hotels. Twice yearly I used to book the Holiday Inn, my loyalty will change to the Mercure well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Member I appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to know that we able to offer you fantastic hospitality experience and you were satisfied with overall stay. Your positive comments are great motivation for me and I will share it my team. Thank you for great recommendation and we will be pleased to welcome you again in future. Sincerely, Vikrant Chauhan Operations Manager

O. Business - 17/05/2018 AccorHotels certified review
« Great! »

As enjoyable as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for being patron to the Mercure Pattaya Ocean Resort. It is pleasure to hear positive comments from our guests and I am glad to know that you were satisfied with our services. Your kind recommendation is great motivation for us and we look forward to welcome you again in near future. Sincerely, Vikrant Chauhan Operations Manager

.. Families - 17/05/2018 AccorHotels certified review
« Family Trip »

Good accommodation for family trip. Fun pool and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I am pleased to read your fantastic feedback about recent visit of the hotel. Thank you for appreciating our facilities and services like such as comfortable accommodation, nice swimming pool and extensive breakfast service. I am glad to find that you liked everything during your stay. I am sure your next stay will be even more wonderful one. Sincerely Vikrant Chauhan Operations Manager

Family - 17/05/2018 TripAdvisor review
« I think its one of the best hotel for adults and kids. The play area is very good and kids enjoy it and so do adults. »

Nice kids area which kids enjoy. Water slides and pools. In center of city all places are nearby. Safe and secured facilty. Rooms were nice and cozy. Service was good for buffet and lot of options with live cointer for omlets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you so much for taking out and writing such a wonderful review on Tripadvisor about your recent visit at Mercure Pattaya Ocean resort. I am pleased to learn that you and your family had great time and kids loved the water park. Indeed our hotel is perfectly suits for all type of travelers. It is nice to read that you liked the cozy accommodation, felt safe and secured and enjoyed the breakfast food variety. Thank you for your kind endorsement of the property and we would love to welcome you again in future on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager

Piyawadee Families - 16/05/2018 AccorHotels certified review
« Great kids experiences »

The swimming pool is extremely fantastic with the best security guards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I am pleased to read your fantastic feedback about recent visit of the hotel. Thank you for rewarding us high scores in most of the services and I am glad to find that you liked everything during your stay. It is good to know that you really liked our security staff service and swimming pool facility was main attraction of your stay. Thank you and I am sure your next stay will be even more wonderful one. Sincerely Vikrant Chauhan Operations Manager

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