Hotel - Mercure Pattaya Ocean Resort
Mercure Hotel Mercure Hotel

Mercure Pattaya Ocean Resort

4.0/5 692 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,951 reviews

Our guest reviews for Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 692 reviews
Z Families - 09/08/2018 AccorHotels certified review
« Good stays in Pattaya »

Overall experience is good. One bad thing: Hotel is not big but tall. Sometimes, you need to wait long for the lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you so much for taking the time to share your nice feedback and for staying with us on your recent visit to Pattaya. It is a true pleasure to receive such a positive feedback from you and feels greatly motivated to learn that we were able to live up to your expectation. Further to add I am sorry for the inconvenience about the lift service during rush hours. The hotel is designed accordance to the internal brand standards. Thank you once again and I will look forward to welcome you in near future. Sincerely, Vikrant Chauhan Operations Manager

Samuel L. Families - 06/08/2018 AccorHotels certified review
« Nice and Cozy Hotel »

This hotel is perfect when you stay in Pattaya, especially when you come with children. They have awesome swimming pool and kids club. I got room upgrade as a Platinum Accor Member (but they don't have Premier Lounge) ... but the welcome drink was good and many choice of mocktail. The location of this hotel is perfect, my place for food, shopping, hang out ... al within walking distance. Also a big mall (Terminal 21) will opening soon. I recommend this hotel and absolutely will stay again when in Pattaya

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your compliments on the quality of our facilities and location with our team. Thank you again for sharing your experience, and we are looking forward to welcoming you back in the near futurte. Sincerely, Nikolay Stoyanov Area General Manager

Dr. S. T. Families - 06/08/2018 AccorHotels certified review
« Fun swimming pool »

Overcrowded with Chinese tourists

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Sutthikorn , Thank you for taking the time to tell us about your experience at Mercure Pattaya Ocean Resort. It was with pleasure to read that most aspects of your stay were according to your expectations. Thank you again for sharing your experience, and we hope that we c an welcome you back in the near future. Sincerely, Nikolay Stoyanov General Manager

Nuan Families - 03/08/2018 AccorHotels certified review
« Great service Friendly staff »

Thank you for upgradding the room for me and the family. My kid love the ambient room so much so he didn’t want to go out and prefer staying at the room in stead :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for giving your feedback about recent stay and I am pleased to know that you were satisfied in all aspects of your stay and loved the room upgrade. It is great feeling to read that you and your kids enjoyed the room facility and we will be pleased to delight you again with same experience in future. Sincerely Vikrant Chauhan Operations Manager

Mr.albalushi H. S. Families - 03/08/2018 AccorHotels certified review

I felt like at home ; warm welcome and very helpful ... nothing to critisize at all .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your wonderful review regarding recent stay at Mercure Pattaya Ocean Resort I am pleased to learn that you had a fantastic experience throughout the time and loved our warm hospitality. This is the biggest compliment that we were succeeded to offer you homely atmosphere. Your kind words really made our day and I will share it with the team Thank you again and I am sure you will plan your next holiday with us. Sincerely, Vikrant Chauhan Operations Manager

Fong Friends - 02/08/2018 AccorHotels certified review
« Almost perfect »

front desk service was excellent, 10 minute check in and 10 minute check out, room was clean and comfortable, near to shopping mall and hawker food stall. im staying for 2 night, unfortunately last night when I come back to my room, there is a leaking from ceiling, I requested engineering to come over, they only took about 5 minute arrive to my room, after investigation, too bad I have to change my room cause cannot repair, aster then I have upgrade to deluxe room I guess, the room is super, far away better, in future my next visit, definitely I will book for this room again, overall im happy and enjoyed to stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest It is absolute pleasure to receive suburb feedback about your experience at Mercure Pattaya Ocean Resort. I am sorry for the inconvenience that you faced due to water leakage from ceiling; however I am happy to know that you liked our service recovery as upgrade of the room to next category. Thank you for the great endorsement of the property and showing your kind interest to visit us again. I am sure your next visit will be more pleasant one and we will look forward to welcome you again. Sincerely, Vikrant Chauhan

Mr.therdtham P. Couples - 02/08/2018 AccorHotels certified review
« Beyond Expectation !! »

Thank a concierge (K.Pie) who upgraded our room. The room is very nice with stunning view of Pattaya beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Candy Y. Friends - 31/07/2018 AccorHotels certified review
« very disappointed ! »

the room is so small with construction site view, very bad. Then room cleanliness is bad and the group floor pool is small when compared to the website pictures. Food for breakfast is also so so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Candy Y., Thank you for taking the time to tell us about your experience at the Mercure Pattaya Ocean Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will investigate your comments on our cleanliness and will address with our team. I am also sorry for your confusion with the online images of the hotel. I am assuring you that all pictures posted on our and our partners web sites are exactly from our hotel. Sincerely, Nikolay Stoyanov General Manager

Porntip Families - 31/07/2018 AccorHotels certified review
« Excellence service mind as usual and improvement for check-in »

Still impressed for service mind of your staff at restaurant and thank you for complimentary birthday cake for my son and improvement for check-in service. Our room is ready for check-in and auto-upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Porntip , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Suppalerk A. Families - 30/07/2018 AccorHotels certified review
« Great water park »

Small room with limited ocean view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Suppalerk , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was with pleasure to learn that in overall you enjoyed your stay with us. Your comments on our attentiveness are duly noted and will be addressed to our reception team for improvements. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Nikolay Stoyanov General Manager

Friends getaway - 30/07/2018 TripAdvisor review
« perfect location in Pattaya close to beach and shopping with wonderfl waterpark for children »

nice and friendly Family hotel in the heart of Pattaya, friendly staff and best customer services, very busy over the weekends and thai Buddhist Holidays, short walks to beachroad and busy shopping areas like Ocen Marina Central BigC

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you so much for lovely endorsement of the property for your recent stay experience. We are appreciate all our guest reviews, regardless positive or negative, but when receive a glowing review such as yours, it makes our day and motivates all of us to serve all guests even better with each passing day. It is our pleasure to know that you and your family really had a good time and enjoyed overall facilities as well as staff were superb friendly to make you feel at home. I will share your feedback with team and I am sure this will be a great encouragement for them. Thank you once again and we will look forward to welcome you soon in nearest future. Sincerely Vikrant Chauhan Operations Manager

Family - 28/07/2018 TripAdvisor review
« Nice family hotel »

The hotel is nicely located north of Pattaya between Beach and 2nd Road just a walk away from the beach, resto, shopping and much more. It offers 2 pools including one that is partially aimed at younger... Rooms are perfect and service is kind & really effective.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you so much for taking the time to share your feedback on TripAdvisor review and for having allowed us to be at your service during recent visit to Mercure Pattaya Ocean Resort. We are glad and absolutely cheerful to learn that we were able to satisfy your needs as expected and you liked cozy and relaxing atmospheres throughout your stay. We were able to offer you nice accommodation and hotel location well suited to your expectations.. Your kind words deeply encourages all of us and please be assured that all of us will be happy to go out of the way to ensure that our guest stay will be most impressive and enjoyable one. Thank you and look forward to the pleasure of serving you again. Sincerely Vikrant Chauhan Operations Manager

Eileen C. S. M. Business - 27/07/2018 AccorHotels certified review
« For the price that I have paid, the overall experience is not up to expectations. »

Room not fully carpeted, toilet run down and limited range of toiletries, no slipper, wet floor at the lobby (lift area), breakfast not much varieties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Pattaya Ocean Resort. I am sorry that your experience did not meet your expectations; please allow me to explain you that room offers the standard set up as per the international brand standards including the amenities and utilities also slippers are available upon guest request. Furthermore we always allocate cleaning attendant at the lobby area as guests from water park walk through regularly therefore we also have dry off signage at both swimming pools for guests. The breakfast variety is extensive and pretty much appreciated by the majority of our guests, however we respect your personal opinion perhaps you could ask for some specific food item so we could try to prepare it for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager

Wattanee P. Families - 25/07/2018 AccorHotels certified review
« Nice place for family holiday :) »

Nice and clean room, good environment, convenient location, fun water park for kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for staying with us and appreciating our hotel facilities including nice and clean accomodation, perfect ambience, convenient location and fun loving water park feature for kids , It is pleasant to read that you had enjoyed a great time with us and we wish to see you again in nearest future. Sincerely Vikrant Chauhan Operations Manager

Phijit Business - 25/07/2018 AccorHotels certified review
« ‘Good locations. »

Breakfast has a lot of choices,toiletries are limited,no slipper for standard room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your kind words regarding recent stay at Mercure Pattaya Ocean Resort. It is great to know that your stay was enjoyable one and you have liked our facilities and services including extensive variety of breakfast . On another side kindly note room amenities and utilities are set as per the brand standards and we do provide slippers in the standards room upon guest's request so please ask our service associates to set up for you on next stay at the property. I hope you will plan your next visit in nearest future. Sincerely, Vikrant Chauhan Operations Manager

Business - 16/07/2018 TripAdvisor review
« The hotel that good for either family and business trip. »

Very good hotel in the very good location that very close to department store, foods and night life. Also nice staffs and room always comfortable. I always stayed in this hotel whenever I have to go to Pattaya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest This is great feeling read such a nice feedback on Tripadvisor about your recent experience at Mercure Pattaya Ocean Resort. I am glad to know that you have been choosing our hotel on every visit and we delighted to learn that you found hotel facilities and services up to your expectations. Indeed our staffs always keen to exceed the guest service experience, as well as room and bedding is very much comfortable to spent a quality time. Thank you for great endorsement of the property and I will look forward to welcome you again in future. Sincerely Vikrant Chauhan Operations Manager

Friends getaway - 22/06/2018 TripAdvisor review
« NICE CHOICE »

Always nice choice for Pattaya city. Great facilities, services and accommodation especially pools. Excellent location too. I loved the breakfast both quality of foods and vibe. Absolutely recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your wonderful experience on Tripadvisor regarding recent visit at Mercure Pattaya Ocean resort. I am pleased to learn that you were completely satisfied with overall hotel facilities and enjoyed the every moment throughout the period. I am glad to know that you were mesmerised with our extensive variety of tasty breakfast food and our swimming pools facility was main attraction of your visit. I will share your feedback with team and I am sure this will be a huge appreciation for them. Thank you for great endorsement of the property and we shall look forward to delight you again with same experience on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Gladgame Family - 17/06/2018 TripAdvisor review
« Homely-family »

We feel like we are at home as the room is very comfortable.The sea view from the almost full window is fantastic! The water play is great for our young children at 7 and below! Love that we are near Centralmarina too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time to share your valuable comments and lovely endorsement on TripAdvisor review, I really appreciate your kind words on our hospitality and service including comfortable room with beautiful ocean view and wonderful water park facility which your child liked the most, I am happy to learn that you had a memorable stay with your family and you felt it like at home. I hope to welcome you back and enjoy your holidays in Pattaya again in the nearest future. Sincerely Vikrant Chauhan Operations Manager

Anonymous Couples - 04/06/2018 AccorHotels certified review
« Great location, small room, excellent reception service but poor F&B experience at pool »

Good welcome greeting and check-in experience was efficient and friendly. Room & bathroom were smaller than expected but bed was comfortable. Attractive food and drinks promotions on offer at the Pool Bar but the service ruined the experience. I’m not sure whether both Assistant Manager (male) and Bar lady received any salary recently because they looked very unhappy hence clearly not enjoying their job at all! Moreover, I found its odd to receive 2 glasses of drinks TOGETHER when ordering Buy One Get One Free promotion. In any establishment, the second drink/glass would only come when the first glass is finished. On a side note, everyone on my table ordered a drink hence, the second glass would be extra. I questioned the Assistant Manager about this and his reply was, this is a standard here! I was shocked and ask him to return and bring it back later because the ice is malting. He said he will keep my cocktail in the fridge and bring it out again later - same glass! We were on holiday and determined not to allow attitude like this spoiling our holiday.

Jurn C. Friends - 04/06/2018 AccorHotels certified review
« The stay was nice, the rooms were clean and comfortable, the pool on the 5th level was relaxing and the location of the hotel was good. »

The stay was nice, the rooms were clean and comfortable, the pool on the 5th level was relaxing and the location of the hotel was good.

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