Hotel - Mercure Pattaya Ocean Resort
Mercure Hotel Mercure Hotel

Mercure Pattaya Ocean Resort

4.0/5 708 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1995.00 THB Non member rate
From 1995.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,037 reviews

Our guest reviews for Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 708 reviews
Kelvin S. Business - 07/10/2018 AccorHotels certified review
« Great stay. Fantastic staff. But restaurant sorely lacking quality »

Stay was good. Room was amazing with a fantastic ocean view. Location is fine and staff are so helpful and courteous. However I was sorely disappointed of the Japanese “omakase” promotion that the hotel was having. I went to have that for lunch on the day I arrived. Firstly the order took nearly an hour to come. Secondly, if it’s quality or at least similar to a normal Japanese meal, i would be satisfied. However the pathetic sushi were so badly made. Fish were not fresh, poorly cut and the sushi rice looks like it’s pressed out of a roll machine. Im not comparing to an authentic Japanese restaurant sushi but the meal is really sad. However everything else is good. Including the room service I had 2 days later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Loyalty Member We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. I am happy to hear that you enjoyed a comfortable stay with us and liked the accommodation with nice view. It is pleasure to read that your wonderful compliments about staff service. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On a serious note I have acknowledged the issue regarding food and your comments are taken into the account for further improvements. Executive chef has been address to take appropriate measures with team to ensure that quality of food is meeting with standards and service is up to the mark. Your review is very important for us and I can assure you that you will experience better changes on your next visit at the property. Thank you for giving us an opportunity to serve you this time and we will be pleased to welcome you with more enthusiasm to showcase a delightful hospitality in future. Sincerely Vikrant Chauhan Operations Manager

Junthida P. Families - 03/10/2018 AccorHotels certified review
« admirable »

Good services and nice water pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback.I am delighted to receive your wonderful compliments about our services and glad to know that we made your stay pleasantful. Thank you and we wish to see you soon in near future. Sincerely, Vikrant Chauhan Operations Manager

Phonnacha C. Friends - 29/09/2018 AccorHotels certified review
« Check in and check out at the same time »

My boyfriend and I stay in this hotel for 2 times in this year but I got a problem the lady month that my boyfriend booked for me by his membership but didn’t use any special thing from the member and pay already. He booked under my names but when I arrive to the check-in they say can’t because the members have to come together without any offer or any idea how to stay without pay by my self. She just say I have to pay by cash and they’re look down on a Thai girl. "how I can give to you a vote if when I went there you created to me a lot of problem and I lose a lot of time.. And at the end I went to another hotel..." I’ll go again the next week but I’m sure will not stay there if I don’t have the news from this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your deep concerns regarding the booking at Mercure Pattaya Ocean Resort. I am sorry that we unable to meet your expectations. Please allow me to express my sincerest apologies for the inconvenience caused. Kindly allow me to explain the issue as you pointed it out. Indeed as our front office supervisor explained to you, the credit card used for booking the reservation has to be presented at the time of check in for security reasons and if not, alternative method of payment will be required. It is a policy that we follow as advised by our bank and it is for our guests’ and hotel safety. It is displayed on the sales conditions page of the Accorhotels. com. Further to add about the membership benefits I would advise you to check the general condition of the membership card use on accorhotels.com Le club legal terms and conditions as In order to enjoy the various benefits that come with being a cardholder, Members must provide their loyalty card number whenever they wish to take advantage of one of the services available and/or present their loyalty card (in either physical or digital format) when checking into a hotel. Members who do not meet the aforementioned requirements will not be authorized to take advantage of the Programme-related benefits. Only the cardholder Member is entitled to the benefits associated with the membership card and must be presented during the stay. Thank you for you kind understanding and we wish to welcome you in future. Sincerely, Vikrant Chauhan Operations Manager

Peerayuth S. Families - 10/09/2018 AccorHotels certified review
« Worth to stay. »

Family trip, kids was very fun with Water park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Peerayuth , We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. I was glad to read that you and your family had a pleasant time with us. Your compliments on our services will be shared with our team for their encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Lt Couples - 06/09/2018 AccorHotels certified review
« Value for money »

Good location, nice view but room is a bit tiny

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you sharing your valuable feedback regarding recent stay. I am glad to know that you liked the view from your room and location matched to your needs. On other side I am sorry to learn that room was very specious as you expected, kindly note our rooms are tastefully designed and furnished to maximize space; the utility and room amenities are set up as per international brand standards. Thank you once again and we will continue to improve our services for future developments. I hope you will give us another opportunity to better serve you in future. Sincerely, Vikrant Chauhan Operations Manager

Allen Y. Families - 06/09/2018 AccorHotels certified review

Enjoy with my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I am pleased to read that your overall stay was satisfactory one and you have enjoyed nice family time at the hotel. At Mercure we continue to develop our services to offer a excellent hospitality experience to all our guests. I am sure you will plan your next trip with us on your future visit to the city. Sincerely Vikrant Chauhan Operations Manager

Friends getaway - 06/09/2018 TripAdvisor review
« This is the best hotel »

I got very warm welcome from “Team” Khun Miew at reception desk very friendly. She do professional for service. This hotel give best experience for me. I can walk to the beach in few minutes and the shopping nearby this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for sharing your wonderful feedback regarding recent stay experience at Mercure Pattaya Ocean Resort. I am pleased to learn that you received a warm welcome upon arrival by Khun Miew and she looked after you very well to make your visit delightful one. Thank you for acknowledging staff professionalism and it is such a great compliment for her, she will be recognised accordingly. I am glad that you rewarded us top scores on Tripadvisor and I am sure your next stay will be as pleasant as previous one. All of us shall look forward to welcome you in near future. Sincerely Vikrant Chauhan Operations Manager

Fp, N. Business - 05/09/2018 AccorHotels certified review
« Comfortable, very good overall customer service »

The restaurant staff is very accommodating; prepared my fresh salad for lunch in a very short notice. Thank you again. All services (from front desk to house-keeping to restaurant) are all very good. Always giving service with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I am absolutely pleased to read you wonderful review about recent stay at Mercure Pattaya Ocean Resort. It is great feeling to learn that you were delighted with our services and our staff able to exceed the level of your expectations throughout the stay. Thank you appreciating staff services and It is proud moment for us that we made your stay memorable one. I will share your comments with team and I am sure this will be a huge compliment for them. All of us shall look forward to welcome and serve you again the same experience in future. Sincerely, Vikrant Chauhan Operations Manager

Gaston Business - 04/09/2018 AccorHotels certified review
« Great »

Staff very helpful, nice and tidy hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for writing your review and appreciating our service regarding your recent stay at Mercure Pattaya Ocean Resort. I am delighted to know that you were impressed with our staff friendliness and helpfulness also perceived the hotel cleanliness up to the mark. I will share your comments with team and I am sure you will plan another visit with us on your next trip to the city. Sincerely, Vikrant Chauhan Operations Manager

Adam Couples - 03/09/2018 AccorHotels certified review
« The Mercure is Not to the same standard of Holiday Inn's ive stayed at. »

The door to the room would not close properly. Go take a look yourself. The aircond was ok didnt get that cool but had a noise HUMmmm during the night making it difficult to have a peaceful sleep. The bathroom shampoo and body wash was not replaced on day 2 of my stay leaving me with nothing to wash my body with. At night i sleep on the left side of the bed and there was no power point and NO Table to even place my mobile phone on.. I never stayed in a hotel that didn't have a table either side of a bed. I would not stay at this hotel agian for those reasons i shall book at the Holiday In Pattaya where i do not have any of the above issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for sharing your valuable feedback with us and allowing us to serve you during your stay at Mercure Pattaya Ocean Resort. It is sad to learn that we fell short to provide you standards service and honestly this is not the common practice that we follow at Mercure. I have addressed the all issues with concerned managers to take prompt action and prevent such occurrences in future. Please accept my sincerest apologies for the inconvenience that you faced during your stay. Furthermore kindly allow me to explain you about the room layout, I can confirm that there are power switchboards located right above the headboard on both side of the bed and headboard has wide space to place mobile or other belongings also a small table is set on the left side of the bed. I can assure you this is the standards set up of deluxe room and all rooms has same layout, I am sorry if you couldn’t notice it. Nevertheless we are a midscale hotel under Accorhotels group therefore the concept and culture is entirely different than any other brand perhaps it is not the same as you compared us with upper category of hotel. Thank you once again for bringing up the points in our knowledge and showing your kind concern. If given chance we will make all efforts to provide you a wonderful stay experience on your next visit at the property. Sincerely, Vikrant Chauhan Operations Manager

Dilok Families - 03/09/2018 AccorHotels certified review
« Nice room and nice swimming pool »

Everything is okay except room cleaning. The trash in the bin is full, no change (may be forgot)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your feedback regarding recent stay with us. I am pleased to learn that you were happy with overall stay. Perhaps there was an issue about cleanliness and kindly accept my sincerest apologies for the inconvenience. I can assure you that this is truly an exception of our standards therefore concerned manager has been advised to take serious measure to prevent such occurrence in future. I am thankful that you brought up this matter into our knowledge so we can take immediate action. Thank you once again and I am sure you will have even better experience on your next stay with us. Sincerely, Vikrant Chauhan Operations Manager

L. S. H. Families - 01/09/2018 AccorHotels certified review
« It was a fantastic stay in Merure pattaya Ocean Resort. »

The room was clean and well-maintained. Breakfast was perfect for all my family. Especially the pool was really great and enjoyable. I hope to visit again in the near future and recommend to stay here to my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you so much for taking the time to share your feedback and having allowed us to be at your service during recent visit. We are glad and absolutely cheerful to learn that you and your family were satisfied with accommodation, breakfast service and swimming pool was the perfect place for the entertainment during your stay. Your kind words deeply encourages all of us and please be assured that all of us will be happy to go out of the way to ensure that our guest stay will be most impressive and enjoyable one. We will be pleased to welcome you again with smile and offer you a great stay in future. Sincerely Vikrant Chauhan Operations Manager

Karrie Families - 31/08/2018 AccorHotels certified review
« The room is not clean »

We stay in rm 806 n 807, both of them are not clean n so dusty . And the drainage of the shower room in Rm806 are blocking , after shower just like a small water pool !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking the time to tell us about your experience at the Mercure Pattaya Ocean Resort. It is sad to learn that your experience didn't meet with your expectations and we fell short to offer you standards service on few occasions especially cleanliness of the room was the main concern and honestly this is true exception of our standards that we follow at Mercure. Kindly accept my sincerest apologies and please rest assured we will take appropriate action to prevent such occurrence in future. Your feedback is very important for us and we are committed to continually improve our product and service to offer an excellent experience to our guests and I do hope that we will have the pleasure of welcoming you again in the future so that you may experience the improvement that we have made during this period. Sincerely Vikrant Chauhan Operations Manager

W. W. N. Families - 29/08/2018 AccorHotels certified review
« Good »

This is my second visit at Mercure Pattaya Ocean Resort, nice location, nice pool for my boy and nice staff of course, especially “Phot” from the Bell Desk, delightful service and smile from Phot and he even remember us although we stay at this hotel 2 years ago, thank you Phot and we will definitely come back again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest First of all I am really pleased to know that you planned another stay at Mercure Pattaya Ocean Resort and thank you for taking out time for writing such a wonderful review on Tripadvisor. It was real pleasure reading about your memorable experience and great to learn that you fully enjoyed our facilities also the most importantly you were delighted by the service of our staff. Please be assured khun Phot will be recognized accordingly for this excellent work. Thank you once again for great recommendation and we will look forward to welcome you back during your next visit to the city. Sincerely Vikrant Chauhan Operations Manage

Mrs C. Families - 22/08/2018 AccorHotels certified review
« Overall rate 4 star up »

Reception n overall service is up to standard, room cleaning good, staff are generally helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I am glad to read your positive review regarding recent stay at the hotel. It is delightful to know that you received our facilities up to your expectations and gave us good scores for overall stay. Guest feedback is the key of our motivation and success and we make sure that our guests experience great hospitality experience at the property. Thank you and I am sure you will choose us again on your next visit at the city. Sincerely, Vikrant Chauhan Operations Manager

Stevenc Families - 21/08/2018 AccorHotels certified review

Not really clean enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for sharing your valuable feedback. I am sad to learn that your hotel experience wasn't match up to your expectations in many aspects. I have noted the issue about cleanliness and please rest assured that concerned manager has been addressed to act upon it and prevent for future. Your feedback is very important for us and I can ensure you that you will see better changes on your next visit at the property. Sincerely Vikrant Chauhan Operations Manager

M.d Business - 20/08/2018 AccorHotels certified review
« all ok, except the coffee machine. »

Coffee machine was too dirty. when I firstly used it, the output water was almost dark ( no, I did not put Capsule coffee in) . except above, all other are ok.

Meriana Families - 17/08/2018 AccorHotels certified review
« mrs »

check is was not pleasant , staff was speaking about us in Thai language. we are japanese but we used to live in bangkok and we understand what she said. she was surprised when we suddenly speak thai to her. we ordered room service ( in the afternoon, as soon as we checked in) put the dirty platea etc in front of our room but nobody clean it up till next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your valuable comments about recent stay with us and I am sorry to learn that your didn't find check-in experience smooth. Staff was surprised in positive way to hear that you could also communicate in local language, please accept my sincerest apologies if you felt that it were not professional approach therefore concerned manager will be addressed to take necessary measures to improve in future. I have addressed the clearance issue with team and this should not be repeated again. I can ensure you that this is not a common practice here and we do take care of our guests and all feedbacks are taken seriously to develop our services. I am sure you will experience better changes on your next visit. I hope we will have opportunity to serve you again. Sincerely, Vikrant Chauhan Operations Manager

Benjamas Families - 17/08/2018 AccorHotels certified review
« Fun with water park »

My kids were very funny with water park. However, it will be better to provide the bigger swimming pool on the 5th floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest I appreciate your feedback about recent stay at Mercure Pattaya Ocean Resort. It is indeed our pleasure to learn that we were able to meet your expectation in all aspects, you and your family were satisfied with our facilities and had wonderful experience at the hotel. It is nice to read that your kids loved the Water Park. I welcome you suggestion however the facilities are set and well perceived by the majority of guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Jolly W. Families - 16/08/2018 AccorHotels certified review
« We're happy to stay in Mercure Pattaya Ocean Resort »

We're happy to stay in Mercure Pattaya Ocean Resort, our boys love the small Water Park very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir / Ma'am Thank you sharing your valuable comments about your recent stay with us and I am glad to read that you enjoyed your overall facilities especially Water Park was the main attraction for your kids. It is indeed pleasure to know that you were delighted with our warm hospitality. Thank you once again and I will have pleasure to welcome you again in future on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1995.00 THB Non member rate
From 1995.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates