Hotel - Mercure Pattaya Ocean Resort
Mercure Hotel Mercure Hotel

Mercure Pattaya Ocean Resort

4.0/5 719 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,187 reviews

Our guest reviews for Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 719 reviews
Jonathan N. Business - 03/12/2018 AccorHotels certified review
« Overall a good experience - nothing to complain about. »

Good location, quiet, good food and all other facilities, very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was with pleasure to read that you enjoyed your stay with us , particularly our location, facilities and product. Thank you also for your compliments on our staff's service attitude. Your remarks will be shared with our team for their reward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Kerstin B. Families - 03/12/2018 AccorHotels certified review
« Great Hotel »

We loved our stay , the staff were amazing and the breakfast was wonderful . Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was with pleasure to learn that all aspects of your stay were according to your expectations. Your compliments on our services and product will be shared with our team for their encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikolay Stoyanov General Manager

Fadi C. Couples - 02/12/2018 AccorHotels certified review
« Good budget hotel »

Satisfying stay Great location Fantastic staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Member I very much appreciate your comments regarding your stay with us. I am glad to learn that you were satisfied in all aspects of our hotel facilities and services also it is really incredible feeling to read that your experience met with your expectations in terms of value for money and location. I am absolutely happy that you appreciated the staff service. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

Kevin Y. Families - 02/12/2018 AccorHotels certified review
« Satisfied stay »

Happy with room and pool options

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I am absolutely delighted to read your kind feedback and very happy to learn that your stay with us was a pleasant one. It is pleasure to read that you were satisfied in all aspects of hotel facilities including room and swimming pool. It's our motive to make every guest feel like at home therefore we continue to improve more and always try our best to provide excellent guest service experience to all our guests. Thank you for staying with us and I will look forward to welcome you back again in near future. Kind Regards Vikrant Chauhan Operations Manager

Khalil D. Friends - 29/11/2018 AccorHotels certified review
« Pattaya trip »

Good hotel and not a bad location. Would certainly work on better tv and tv channels, more pressure for shower. Towels were old and hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time for writing your comments regarding recent stay experience at Mercure Pattaya Ocean Resort. It is nice to know that you were happy with hotel location. I noted your concerns and will address with team to check it. Thank you for the pointing out these issues and rest assured we will take measures to improve more in future. I hope you will plan another visit on your next trip to the city. Sincerely, Vikrant Chauhan Operations Manager

T. T. K. Families - 27/11/2018 AccorHotels certified review
« Mr »

Great service rendered from the staffs as always. Memorable trip for the family particularly my Son his first trip to Pattaya and staying at Mercure. Room was great too. However, I noticed that those three nights stay were not credited to my Accor silver status. Not sure if anyone could provide and insight on this. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for taking out time and writing your experience at Mercure Pattaya Ocean Resort. I am delighted to learn that you had a great time at the hotel in terms of staff service, hotel facilities and entertaining features like water park for kids made your visit more memorables one. Thank you for appreciating everything and kindly note that your Le Club points will be credited to your account within 7 days after departure, I have already conveyed your message to the concerned department. Thank you once again for the great compliments and please feel free to contact me for any further assistance in future. Sincerely, Vikrant Chauhan Operations Manager

Anonymous Families - 27/11/2018 AccorHotels certified review
« Quite impresive for front reception who reommended us for a proper room of our family »

The staff are very helpful starting from reception when we checked in. She recommended us for a proper room of our family. On the checked out date, my kid forgot the camera and we got a call from hotel to pick it within 15 minutes (we didn't reach the motor way yet - if we reach motor way, it's quite difficult to come back).

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It was with pleasure to learnt ha you and your family enjoyed your stay with us. Thank you also for your compliments on our staff and services. I will share your praise with our team for their encouragement and I am looking forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov General Manager

Tony Couples - 27/11/2018 AccorHotels certified review
« Nice hotel location, walking distance to beaches and malls »

Went there as a couple over weekend holiday, the room was really nice with sea view and good facility. Staff were attentive, with fast check-in and welcome drink. The hotel location is close to beaches and shopping malls, with good car parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. Thank you for your comments on our good location and service. I am assuring you that your compliments on our services will be shared among our team. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely, Nikolay Stoyanov Area General Manager

Natcha Families - 27/11/2018 AccorHotels certified review
« Good location »

New hotel, good facilities i.e. gym, swimming pool, happy hour also good, variety of breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for your recent stay with us and for taking the time to tell us about your experience. It was with pleasure to learn that all aspects of your visit went according and beyond your expectations and we are looking forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov Area General Manager

Anonymous Families - 26/11/2018 AccorHotels certified review
« Enjoy »

I went with my nephew and he was really enjoy your mini water park. Your staffs were nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for staying with us and allowing to serve you during the visit at Mercure Pattaya Ocean Resort. I am pleased to know that you and your family enjoyed the overall stay and kind liked the water park feature very much. Thank you for complimenting our staff friendliness and helpful service. It would be our pleasure to welcome and serve you again. Sincerely, Vikrant Chauhan Operations Manager

Stu M. Solo - 24/11/2018 AccorHotels certified review
« Great location, Friendly service »

Very convenient location, staff were friendly on arrival and my room was very nice, and provided everything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I feel great pleasure to read your wonderful comments regarding recent stay experience at Mercure Pattaya Ocean Resort. Thank you for the compliments about staff service, nice and clean accommodation and perfect suited location. We hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Craigh Families - 23/11/2018 AccorHotels certified review
« Great value and service... »

Nice hotel in great location. Easy walk to beach and terminal 21. Friendly helpful staff make this place on par with any of the best 5 star hotels. Water park is great for kids and rooms comfy...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest I cannot thank you enough for the great feedback and sharing your valuable experience with us. I am delighted to learn that you had a memorable time here and very glad that our pleasant hospitality, comfortable accommodation and other facilities made your stay joyful and comfortable one. I am pleased to know that your kids loved the water park facility which has many options for entertainment such as water slide. It’s great to read that you were happy with service provided by our team members and I will share it with team , I am sure this will motivate them to always perform up to the guest expectations. Thank you again and I will look forward to welcome you on your next trip to Pattaya city. Sincerely, Vikrant Chauhan Operations Manager

Tom Couples - 22/11/2018 AccorHotels certified review
« Relaxing stay »

From check in to check out and during my stay I experienced no issuesand a nice service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Member Thank you so much for taking the time to share your feedback and for having allowed us to be at your service during recent visit to Pattaya. We are glad and absolutely cheerful to learn that we were able to satisfied your stay and pleased with a cozy and relaxing atmospheres throughout your stay. Your kind words are very appreciative and big compliment for the team. Thank you for great endorsement and all of us will look forward to the pleasure of serving you again. Sincerely, Vikrant Chauhan Operations Manager

June R. F. C. Couples - 22/11/2018 AccorHotels certified review
« Exquisitely unforgettable experience »

All staffs are friendly, very helpful, and smiling all the time. Food are amazing and satisfactory. Cleanliness at its finest which I preferred my chosen hotel to be. Pool have the best view ever and is so relaxing to spend time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest I am very pleased to learn that we were able to live up to your expectations and you were overall satisfied with offered accommodation. I am glad to read that you have enjoyed your stay in all aspects of our services and facilities including swimming pool and cleanliness of the property. Thank you for great compliment about staffs services and friendliness. It is our pleasure to make your stay memorable one and we will look forward to welcome you again in nearest future. Sincerely, Vikrant Chauhan Operations Manager

Ms.nanchalika P. Families - 22/11/2018 AccorHotels certified review
« Nice Hotel and Good service »

- Nice hotel,good service and suitable for family - Air conditioner in a room had loudness - Overall good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest It is great to learn that you were overall satisfied with your stay and all the facilities were up to your expectations. Thank you for giving us chance to serve you and I have addressed the issue about air-conditioning with manager to check and fix it right away so other guest would not face any inconvenience. It is our continuous effort to work on the guest feedback to improve service experience. Thank you for staying with us and we will be glad to invite you again to enjoy another holiday in future. Sincerely, Vikrant Chauhan Operations Manager

Hari B. R. Business - 22/11/2018 AccorHotels certified review
« Nice hotel to stay with good breakfast... »

Hotel is nice and clean... Clean and well maintained swimming pools... Hotel slippers and toothbrush not provided in the room which we need to request... All this items supposed to be kept in the room regardless we using it or not...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for choosing Mercure Pattaya Ocean Resort as your choice of hotel and giving us chance to serve you during your holiday tour at the city. It is our pleasure to know that you found hotel accomodation clean and comfortable as well as breakfast service was up to your expectations. Indeed we do not set up the toothbrush and slipper in the base category of rooms including superior and superior ocean view as it is not the part of room amenities set, hence staff can only provide upon guest's requests. Thank you for your suggestion and we wish to welcome and serve you again on your next trip to the city. Sincerely, Vikrant Chauhan Operations Manager

Johannes Solo - 21/11/2018 AccorHotels certified review
« Generally good »

Room cleanliness good. Breakfast dissatisfied. Omlette chefs look tortured to be there and seemed to show up at their convenience. Whilst you waited for them to show face you had the delight of cold eggs from yesterday?! Most food didn't seem fresh! Staff practises questionable, why would you call a room in the middle of the night. 11pm approx if I remember correctly for something that had no urgency and could have easily waited until the following day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for sharing your valuable feedback about recent visit of the property. I am sad to learn that your stay wasn't so great as we fell short to offer you standards service on few occasions therefore I have addressed the issues to concerned managers to investigation further and take appropriate action to prevent such case in future. Your feedback is very important for us and I can ensure that this is not the common practice that we follow here so we will definitely work hard to improve more. The executive chef is briefed to take necessary measure to improve the overall breakfast food and train staff to be more attentive in future. Thank you and I hope you will come back to stay with us again. Sincerely Vikrant Chauhan Operations Manager

Aveck Business - 20/11/2018 AccorHotels certified review
« Spacious room »

Overall experience was great I was upgraded to a bigger room, thanks MERCURE management for that. The space in suite room was big, with comfortable bed and pillow. Beach view was really nice, unfortunately I don't have much time to visit the beach area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest Thank you for giving your feedback about recent stay and I am pleased to know that you were satisfied in all aspects of your stay except facing some inconvenience. I am sorry for that and I noted your low scores for some services and comment about insect in bathroom, I have addressed the concerns with manager to take appropriate action to prevent such occurrence in future. Indeed it would be our pleasure to welcome and showcase even better hospitality on your next visit at the hotel. Sincerely, Vikrant Chauhan Operations Manager

Ak Business - 20/11/2018 AccorHotels certified review
« Not satisfactory compared to other Accor hotels »

Relative to other Accor group, service was sub-standard on following aspects 1. No friendly staffs at reception. All remaining staffs was good. 2. No Welcome drink offered being a silver member 3. Water provided in room was not good and had to buy food from outside shop 4. Surprisingly take away coffee (instead of dine in) was not allowed from buffet breakfast. Usually this is provided at other Accor group On a positive note - Hotel location is good

Hussein F. Friends - 19/11/2018 AccorHotels certified review
« It s good »

Everything was ok but the breakfast was ver pure social I choose the hotel because is French name I surprised in breakfast maybe stay again but sure book without breakfast because is convenient to to chinese and local only

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest First of all thank you for selecting Mercure Pattaya Ocean Resort as your choice of hotel. I am pleased to know that you believed in the brand and allowed us to serve you. It was good to know that your overall stay was comfortable except your breakfast experience didn't meet with your expectations and I am sorry to learn about it. Our breakfast spread has mixed variety including international and Asian cuisine and majority of our guests have perceived it positively, hence your comments are very important for us so it would be more helpful if you could explain that what particular food you were expecting so we can consider as per the availability on your next stay. Thank you once again for recommendations and we will look forward to welcome you again in future. Sincerely, Vikrant Chauhan Operations Manager

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