ibis budget Surabaya Airport 2 stars

TripAdvisor rating 4.0/5 396 reviews
ibis budget Surabaya Airport
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Room 1

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Children's age
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Hotel extras

ibis Budget Surabaya Airport invites you to enjoy our comfortable rooms, all of which come with a contemporary ambience.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast
Leisure and activities
  • Babysitting on request
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

ibis budget Surabaya Airport

Terminal Bandara International
Juanda Jl Ir Juanda No 1
Sedati Sidoarjo
61253
sidoarjo
indonesia

Tel: +62318688115

Fax: (+62)31/8688116

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTERNATIONAL AIRPORT At 0km / 0 miles

  • By train

    GUBENG RAILWAY STATION At 20km / 12 miles

GPS :-7.375076, 112.794022

Our accommodations

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Standard Room with 1 queensize bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Multimedia hub

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Multimedia hub

Standard Room with 1 queensize bed Runaway View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Multimedia hub

Standard Room with 2 single beds Runaway View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Multimedia hub

Standard Room with 1 queen-size bed and 1 bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Multimedia hub

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

Find out more

Our guest reviews for
ibis budget Surabaya Airport

100% genuine reviews from our guests

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AccorHotels Rating 4.1/5

1,778 reviews

tripadvisor

TripAdvisor Rating 4.0/5

396 reviews

Stress free transit.

Customer review rating 4.1/5

Anonymous Friends - 09/10/2019 AccorHotels review

I had not pre-booked but it couldn't haven't been simpler or easier to find and stay in the hotel. The rooms are simply and cleverly designed. Staff are friendly. And it's just next door to departures.

Dear KATHRYN ANNE , MRS. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Disappointing

Customer review rating 4.1/5

Franki Solo - 07/10/2019 AccorHotels review

Receptionists seemed burned out. No smiling faces and lack of communication skills even know how to speak English. Room service is inefficient and looked very disappointed when no tipps were given due to bad service. Good staff training is much needed.

Dear Mr Frankie, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

Too cramp

Customer review rating 4.1/5

Randy W. Business - 07/10/2019 AccorHotels review

The room was too small, very difficult for 2 person to stay. Barely able to fit inside the toilet. Not enough power outlets. Hard to do any work. Lastly, bathroom and sink were too small and difficult to maneuver around.

Dear Mr Randy W., Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus S Hotel Manager Khuswatus Solikhin Hotel Manager

Service could’ve been better

Customer review rating 4.1/5

Nurul Families - 04/10/2019 AccorHotels review

Our aircon wasn’t in good condition. We were told to wait while the technician check on it. After an hour, there was go progress and I wished they could’ve offered a room move instead of making us wait longer as we needed to sleep. Service could’ve been better

Dear NURUL AIN MOHAMED ALI , MR. Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

Worht it

Customer review rating 4.1/5

Muhammad F. A. Couples - 02/10/2019 AccorHotels review

Clean, enough space, worht for short stay

Dear M FAHMI A. , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

better than expected

Customer review rating 4.1/5

Rido Couples - 02/10/2019 AccorHotels review

your hotel called Ibis Budget so I'm assuming it's going to be like "budget" airline where everything are unpleasant experience. But I was wrong. The hotel was good for it's price. Quiet and peaceful. But the food need improvement.

Dear RIDO ADIMAS YOGATAMA , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Good value

Customer review rating 4.1/5

Jessica Families - 02/10/2019 AccorHotels review

Please improve your shower head, the water stream coming out wasn't comfortable. It feels like too sharp on our skin.

Dear JESSICA LEE FEI SZE , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Very clean

Customer review rating 4.1/5

I P. N. E. P. Couples - 20/09/2019 AccorHotels review

The bed was very comfort, the toilet is very clean, the room is cozy and comfortable to stay.

Dear Mr I Putu We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Simple Hotel

Customer review rating 4.1/5

Randy P. Business - 20/09/2019 AccorHotels review

The hotel has awesome location which is part of Airport building (Terminal 1 Surabaya). Easy check-in and check-out.

Dear Mr Randy, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Excellent

Customer review rating 4.1/5

Eddy Business - 20/09/2019 AccorHotels review

Good job

Dear Mr Eddy, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Good transit hotel

Customer review rating 4.1/5

Relca Business - 19/09/2019 AccorHotels review

This is my fourth arrival, i think this hotel can keep their style as a good transit hotel in Juanda airport. If you have any trip with a first flight schedule and you don't want lose your flight, this is the best option you can get.

Dear RELCA ADRIANSYAH , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Modern outlook

Customer review rating 4.1/5

Zaidah Couples - 15/09/2019 AccorHotels review

Comfortable stay and Allah the staff was really helpful

Dear Mrs Zaidah, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

So far so good to stay at ibis budget juanda. thumbs up so far. Thank you

Customer review rating 4.1/5

Mohamed K. B. M. A. Couples - 14/09/2019 AccorHotels review

I and my wife really happy and feel very pleasant staying at ibis budget juanda airport. I always book ibis juanda for my holiday stay. Cause the service at the hotel is very good; all the staff are very friendly and very helpful. The room are clean and the toilet too. My stay at the hotel so far so good but the only thing that my me shocked and get scared on my last night at the hotel late night around 11pm (Indonesia time) when about to lying down on the single bed I saw a big cockroach (Kecoa Gede) on the bed then running down under the bed :( its make me really scare and I really can't sleep well on my last night at the hotel. I try to search for that big cockroach but I don't know where the cockroach hiding at. Because of the big cockroach I really can't sleep well and I felt so sleepy the next day cause I need to fly back to Singapore. My wife told me to make a complain to the hotel manager but I forgot about the matter till I reached singapore. So far my stayed at ibis budget juanda airport is very pleasant and very nice stayed. But only on that Tuesday night really makes me shocked for the first time wondering how could there be a big cockroach (Kecoa Gede) in that room 230 :( please do something about the matter. Hopefully the room no more cockroach problem. I still supporting and will coming back to book my next stay in ibis budget juanda airport. I don't blame the hotel or the hotel staff or the management for the cockroach problem but please please please...do the regular check on the pest like cockroach or other pest in each of the room before given the room to the tourist or to the hotel guest. Thank you so much for the best service and great hotel staffs. I be coming back for my next booking and stay again at ibis budget juanda airport soon. Hope the room problem solve thru these text. Thank you.

Dear Mr Mohamed Kamal, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do apologize for the cockroach inside your room and we have inform to Housekeeping Team for treatment the room. Regarding of your next stay, (maybe) you can direct booked to us to get special price and room near lobby from us. You can reach me on Whatsapp number (0… or 08…). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Khuswatus Solikhin Hotel Manager

Clean, Efficient, but not Comfortable

TripAdvisor rating 4.0/5

Robert S Business - 30/08/2019 TripAdvisor review

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Dear Mr Robert, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

Best Transit location at surabaya

Customer review rating 4.1/5

Relca Couples - 26/08/2019 AccorHotels review

1. Fast check in and out 2. Fast internet connection 3. Clean and tidy accommodation room 4. 24 hours services 5. Easy transportation access wherever you go

Dear Mr/s Relca We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Comfortable stay

Customer review rating 4.1/5

Bchin Solo - 20/08/2019 AccorHotels review

very comfortable and convenient room. I like the contemporary design.

Dear Visitor, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Good short stay at Juanda Airport

Customer review rating 4.1/5

Busy078 Business - 02/08/2019 AccorHotels review

Ideal budget hotel for catching a very early flight the next morning. Linen was fresh, the room was tidy and quiet although small. Perfect experience for overnight stay. Location was right in the middle of terminal one with drinks vending at the front, and convenience stores and restaurants downstairs. Staff were helpful. Only slight difficulty was the distance from Terminal 1 where hotel is to Terminal 2 where I had to catch my flight - shuttle buses were not available at that time so I had to get a taxi.

Dear LOK HUEI YAP , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

acceptable

Customer review rating 4.1/5

Ooi P. Business - 31/07/2019 AccorHotels review

the room is fine but the hospitality services have more room for improvement

Dear Mr/Mrs. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Khuswatus Solikhin Hotel Manager

Good hotel for transit

Customer review rating 4.1/5

Harry Families - 29/07/2019 AccorHotels review

Good hotel for transit but the cost little higher

Dear Mr/Mrs. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Khuswatus Solikhin Hotel Manager

Comfy

Customer review rating 4.1/5

Yoda V. Business - 24/07/2019 AccorHotels review

The room was comfort and the team nice & professional, good place to stay when you need a place near the airport.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager
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