Hotel - ibis budget Surabaya Airport
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Surabaya Airport

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3.5/5 267 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Breakfast
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day

Catering

  • Breakfast
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Hotel location

Our rooms

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 144 rooms
  • 93 non-smoking rooms
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Manual temperature control
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings
4.0/5 AccorHotels Rating Based on 1,256 reviews

Our guest reviews for ibis budget Surabaya Airport

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 267 reviews
AccorHotels certified review
Harish A. Couples - 09/12/2017
« Room was good, food was bad and the eating area was unclean »

We really loved the room a lot. Only downside was the food. The food did not taste good for travellers, it should be more continental to fit everyone who come in. Regarding the cleanliness at the eating area, the plates were being removed very late and hence we have to literally find for a place to sit and sit between other families to eat our breakfast which lost our privacy.

AccorHotels certified review
Bonny G. Business - 09/12/2017
« Integrated with airport »

Location inside airport..what you pay is what you get..rooms quite small but clean and good in decoration..

AccorHotels certified review
Jeffri Families - 09/12/2017
« Great experience! »

Smooth overall process, albeit with some small non-important issue.

AccorHotels certified review
Anonymous Friends - 08/12/2017
« Clean well kept rooms »

easy and trouble free

TripAdvisor review
tcy686 Family - 04/12/2017
« Poor check-in service »

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/madam, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, we appreciate your sharing, your concerns, and your feedback. It is our hope that you will give us the opportunity to better serve you in the near future Best Regards, Rachmad Suwardi General Manager

TripAdvisor review
Business - 23/10/2017
« Customer Service could be inproved »

Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none

AccorHotels certified review
Mohamad A. Solo - 02/10/2017
« Good and simple »

Everything it's ok..Room good,, location good.. but toilet small banget..

AccorHotels certified review
Irene S. Business - 02/10/2017
« Spend great night with airport field view in the Ibis hotel »

The room is so clean, comfortable, free from noisy

AccorHotels certified review
Trevor S. Couples - 02/10/2017

Good, excellent breakfast

AccorHotels certified review
Lee Solo - 27/09/2017
« Satisfactory stay. »

Generally satisfactory. Had an arrival at SUB on 9:30 PM, connected by an early flight of 6:40 AM the other morning, so I chose the hotel. Rooms were clean, soundproof of the room is OK, had a good sleep. Also quick check-in and check-out performed.

AccorHotels certified review
Muhammad H. Solo - 27/09/2017
« Small is beautifull »

Overall is OK, but your size of chamber so small.

AccorHotels certified review
Danypkartikasari Families - 26/09/2017
« Good place for transit »

The room was clean and tidy, all equpments were work properly. Eventhough the size was small, we were comfortible to stay for transit.

AccorHotels certified review
Lanny U. Families - 15/09/2017
« Wonderful »

The fact that the hotel is right next door to the airport terminal surprised us! It is quite convenient!

AccorHotels certified review
Josje Friends - 14/09/2017
« Comfortable bed, great location, but room smelled very bad. »

The hotel was easy to find, the room had English tv channels and good beds, but it smelled aweful. Also the showed head was mounted at chest height, which is very unpractical.

AccorHotels certified review
Muh F. Solo - 04/09/2017

not exited

AccorHotels certified review
Soegeng A. S. Couples - 23/08/2017
« Comfort and satisfy »

Like previous experience staying in ibis hotel, I was comfort and feel satisfy. The service, the place or location which is near to the airport.

AccorHotels certified review
Jenawi Solo - 21/08/2017
« Sufficient and Comfortable »

This Property is what you would expect of any Ibis Establishment. Standards have been maintained while providing sufficient square footage while giving guests ample expected comforts. The only downfall was the lack on information on the website on any complementary shuttles from the International to Domestic Terminal. Notwithstanding this, the Reception offered a complementary shuttle upon check-in and the usual wakeup call. Highly recommended if you require a short stay for transit purposes or otherwise.

AccorHotels certified review
Tri R. Solo - 29/07/2017
« Very short stay »

It was short stay before my next flight. I was too tired to wait for the flight in the airport, needed some sleep and clean up. Overall, it was okay. I got what I need. Clean bathroom. Clean bed. Convenient and quiet room as I needed. My suggestion is that it would be better to adjust the rate to accomodate a guest like me who needs to stay not more than 6 hours. So guest doesn't need to pay the whole day - 24 hours - for very short stay. It might be useful to make a range rate for guest who will stay not more than 6 hours or 12 hours, and a day or more.

AccorHotels certified review
Eric Z. Couples - 25/07/2017
« Good hotel for one day stopover »

The quality of food for breakfast needs to be improved. The soup served was not heated. The tea pot was left empty without refill.

AccorHotels certified review
Wndw S. I. Families - 25/07/2017
« Nice hotel!!!!! »

It was a good Hotel for just 1 night sleep. Also, my Flight to Jakarta is a morning flight so my family decided to stay there. Btw, the room not good not bad but the Wi-Fi was good!!!!

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