Novotel Muenchen City Arnulfpark Hotel 4 stars

TripAdvisor rating 4.5/5 1,355 reviews
Novotel Muenchen City Arnulfpark
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Hotel extras

  • Just 1.1 miles (1.8 km) from the main train station and 219 yds (200 m) to the tram

  • 185 comfortable, air-conditioned rooms

  • The FLAVE restaurant and bar with "100% homemade" bread

  • Sauna and fitness area with natural light

  • 7 meeting rooms with natural light and the Novotel Premium Meeting concept

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Muenchen City Arnulfpark

Arnulfstrasse 57
80636
munich
germany

Tel: +49892420780

Fax: (+49)89/242078150

Contact email

Check-in from 15h00

Check out up to 12h00

  • 16, 17 :   16, 17 MARSSTRASSE

  • By plane

    MUNICH FJS AIRPORT At 35km / 21 miles

  • By train

    HAUPTBAHNHOF At 2km / 1 miles

GPS :48.145601, 11.539065

Our accommodations

Ideal for business trips or family stays: 2 children up to 16 years stay free of charge in their parents' or grandparents' room, including free breakfast. Our hotel has 185 air-conditioned rooms with all the modern comforts and free WIFI.

Standard room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 double bed/Business Room Standard

  • Max. number of persons: 2
  • Area: From 22
  • Views: Patio, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Views: Patio, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and a sofa

  • Max. number of persons: 4
  • Area: From 37
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Photo non contractuelle / Strictly non binding

In our GourmetBar everything revolves around bread! It is freshly prepared by our master baker in our own bakery - 100% homemade! Whether you fancy a snack or something heartier, bread rolls are a satisfying treat at any time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Photo non contractuelle / Strictly non binding

Take a break at The FLAVE restaurant, open until 1am, or while away the evening with a drink. Don't forget to try our delicious varieties of bread to keep hunger at bay.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 120

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Muenchen City Arnulfpark

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

8,882 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,355 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel, perfect service, fantastic lobby...

Customer review rating 4.7/5

Peter Business - 14/11/2019 Confirmed reviews AccorHotels

Please do not change your customer service and also do not change the design of lobby. My wife love that. Chees and other foods looks out so perceft and service was up the novotel niveau. Like as Nürnberg...

Dear Mr. C., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that your wife really enjoyed our lobby. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs General Manager

Perfekt

Customer review rating 4.7/5

Khaled Families - 13/11/2019 Confirmed reviews AccorHotels

Super klasse Hotel

Sehr geehrter Herr E., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die sehr positive Bewertung und das Fazit "Perfekt". Ein Feedback wie das Ihre zeigt uns, dass wir in unserem Anspruch, bestmögliche Gastgeber sein zu wollen, auf einem guten Weg sind. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt im Novotel München City Arnulfpark zu bewerten. Und es freut uns, dass Sie sich bei uns rundum wohl gefühlt haben. So soll es sein, das ist unser Anspruch! Selbstverständlich werde ich Ihre Bewertung gerne an mein Team weiterleiten. Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Jochen Fuchs General Manager

Perfect weekend with family in Munich

Customer review rating 4.7/5

Sergio B. Families - 12/11/2019 Confirmed reviews AccorHotels

Great breakfast, hotel is really nice for families. Family rooms might be bigger to be perfect.

Dear Mr. B., Thank you for staying with us at Novotel München City Arnulfpark and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you and your family enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager
Customer review rating 4.7/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

It's fine. The hotel is usually comfortable and convenient location without issues.

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. Thank you very much for your positive feedback. I do acknowledge, however, that there is still “room for improvement” in every category. Please be assured that the issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Jochen Fuchs General Manager

Good hotel with nice staff in a good location.

Customer review rating 4.7/5

John Z. Business - 10/11/2019 Confirmed reviews AccorHotels

I have stayed at the Novotel on Arnulfstrasse several times. No complaints at all. In fact, because of my frequent stays, they offer me the mini-bar as a complimentary service. Lots of healthy choices for breakfast, the bed is excellent and I appreciate the option to skip housecleaning in exchange for Novotel making a donation to an environmental cause.

Dear Mr. Z., Thank you for staying with us at Novotel München City Arnulfpark and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager

very good hotel .

TripAdvisor rating 4.5/5

104victor Business - 09/11/2019 TripAdvisor review

very good hotel modern and clean. excellent breakfast. the room and bathroom was very good. quite noisy in the lobby. they took a deposit of 100 euro for extras which is not customary. good recommendation

Thank you very much for your visit, the positive feedback and the recommendation. I am very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the breakfast in particular. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Amazing experience

Customer review rating 4.7/5

Paata G. Families - 05/11/2019 Confirmed reviews AccorHotels

Really amazing Hotel, clean, bright, comfortable, stuff very friendly, we loved the interior and had really good location.

Dear Ms. G., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs General Manager

Mr E. J.

Customer review rating 4.7/5

E. J. Couples - 04/11/2019 Confirmed reviews AccorHotels

Great hotel, good location, friendly helpful staff, very clean and well maintaoned

Dear Mr. E., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Super, simple and very pleasant.

Customer review rating 4.7/5

Anonymous Business - 03/11/2019 Confirmed reviews AccorHotels

Very nice, the lobby area is welcoming, the rooms are well designed, spacious and comfortable.

Dear Mr. P., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Good Facilities, Service questionable

TripAdvisor rating 4.5/5

328NKT Family - 03/11/2019 TripAdvisor review

Great rooms and food ,great bar .I have travelled to 25 countries, many destinations , but this is the first time in my life I had to pay a 150Euro security deposit for a room I pre-payed .I stayed in Ibis at least 30 times in the past, which is part of the chain and had not payed deposit.It upset me as it shows distrust . Also , in my 3 night stay, my room was cleaned once. So I spent 600 Euro, which is 3 weeks wage in my country and my room was only cleaned once. When I brought this to the attention of reception , there was a dry I am sorry , which sounded like a copy paste response , but there was no honest concern to address the matter. Even though the food and facilities are great , I will not stay again , as I do not like the attitude . Demand deposit for prepaid room and not clean the room. No thanks

First I would like to offer my sincere apologies for the problems regarding the house-keeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. Regarding the security deposit for a room I would like to explain that this is standard in all Novotel. I would like to ask you for understanding. Now I would like to ask you to give us another chance. I very much hope that on your next will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Extremely Satisfied

Customer review rating 4.7/5

Susu Couples - 01/11/2019 Confirmed reviews AccorHotels

It is a great experience for this stay in Novotel Muenchen City Arnulfpark, the lady in reception in the day I arrival (around 2pm Oct 9) is so nice and so helpful. She show her profession and kindness while I checked in and helped me a lot. I am saying that because in the night of Oct 11, another lady only tells nothing she can help, so it will be a strong contrast. And the breakfast is good, we feel comfortable when we stay here.

Dear Ms L., We very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the big praise for the staff at check in and the breakfast. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager

Clean comfortable hotel

Customer review rating 4.7/5

Jeff Couples - 01/11/2019 Confirmed reviews AccorHotels

Enjoyed our stay...very nice well equipped clean room. Pleasant reception staff.

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the big praise for our rooms and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager

Generally very good, except breakfast. Breakfast was ok.

Customer review rating 4.7/5

Anonymous Business - 30/10/2019 Confirmed reviews AccorHotels

Breakfast could be better. Improvements: - ripe fruits - less chewy, more tender salmon - some antipasti, or tomato & mozzarella - bigger glasses for juices (Seriously, why the small glasses? Wouldn't it be the cheapest for you if customers sated themselves by drinking more juice?)

Dear Mr. S., I am very pleased that you took the time to review your visit with us at Novotel München City Arnulfpark. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs General Manager

Nice but Stuffy

Customer review rating 4.7/5

Aziz S. Families - 29/10/2019 Confirmed reviews AccorHotels

Everything would have been perfect only if the air conditioning was not switched off. At night the room was too hot due to which we were unable to sleep. We were compensated with free minibar offer, but there is no compensation for a sound sleep.

Dear Mr. S., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Novotel München City Arnulfpark. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

We all enjoyed our stay, very clean, food excellent, staff helpfull

Customer review rating 4.7/5

Simon W. Families - 29/10/2019 Confirmed reviews AccorHotels

Made to feel welcome, staff helpfull with transport ideas

Dear Mr. W., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs General Manager

Good except few things

Customer review rating 4.7/5

Anup Families - 27/10/2019 Confirmed reviews AccorHotels

It was great. Few stuffs need improvement: while checking out there was only one staff at the lobby and I had to wait for 15 minutes for processing my check out formalities . Again at the restaurant we were given a table but later it was conveyed that Kittchen was closed. As it was late, we didn’t have the possibility to go out as well.

Dear Mr. B., I would like to offer my sincere apologies for the problems regarding the check-out and the restaurant. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Great stay as usual. Options to improve at the check in/out and more fresh fruit at the breakfast bar

Customer review rating 4.7/5

Thomas P. Business - 25/10/2019 Confirmed reviews AccorHotels

As a gold member I do stay on a weekly basis with you. I would would improve the above Check in/out desk as the IBIS obviouly is faster (benchmarking why?). For the breakfast buffet I would appreciate more fresh fruits (Eurostars being a benchmark here). On the positive side I must positively mention your mattresses in your rooms. The friendly service in all areas. Especially Ms Wilhelm in the breakfast area is a benchmark. Appreciating your efforts to become better.

Dear Mr. P., Thank you for staying with us at Novotel München City Arnulfpark and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. Thank you also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the colleagues. Please accept my apologies for the inconveniences you had to deal with. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jochen Fuchs General Manager

Okay

Customer review rating 4.7/5

Ibrahim B. Business - 25/10/2019 Confirmed reviews AccorHotels

Buffet was okay

Sehr geehrter Herr B., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die sehr positive Bewertung. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt im Novotel München City Arnulfpark zu bewerten. Und es freut uns, dass Sie sich bei uns rundum wohl gefühlt haben. So soll es sein, das ist unser Anspruch! Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Jochen Fuchs General Manager

Poor digital experience

Customer review rating 4.7/5

Emmanuel F. Business - 24/10/2019 Confirmed reviews AccorHotels

I booked the Novotel in Munich for a 2 nights stay. I did the check in on-line to save time upon arrival. I got a warning that the fast check out is not available which was the first surprize. When I arrived at the hotel, there was a queue at the check in, I went to the priority line for the persons who did the check in on-line or are part of the Accor hotel loyalty program. Nobody was available to serve me and I had to wait. This was the second surprize. Then during my last night I received the confirmation of my fast check out although it was supposed to be not available with wrong data (breakfast was billed although I did not take it). Third surprize. I had to go to do the check out the traditional way and waste another 15 minutes because of the queue. Again a bad surprise as the billing address was my personal address and not the address I gave during the online check-in process. Fourth surprize. That said the rooms are comfortable & clean and the breakfast is really good. But overall a poor experience with Novotel

Dear Mr. F., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in/check-out procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Novotel München City Arnulfpark. Best regards, Jochen Fuchs General Manager

Excelent stay

Customer review rating 4.7/5

Anonymous Families - 22/10/2019 Confirmed reviews AccorHotels

Very comfortable, child friendly, amazing breakfast, location is good, with good transportation nearby.

Dear Ms. M., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you and your family felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs General Manager
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