Novotel Muenchen City Arnulfpark Hotel 4 stars

TripAdvisor rating 4.5/5 1,333 reviews
Novotel Muenchen City Arnulfpark
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Hotel extras

  • Just 1.1 miles (1.8 km) from the main train station and 219 yds (200 m) to the tram

  • 185 comfortable, air-conditioned rooms

  • The FLAVE restaurant and bar with "100% homemade" bread

  • Sauna and fitness area with natural light

  • 7 meeting rooms with natural light and the Novotel Premium Meeting concept

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Muenchen City Arnulfpark

Arnulfstrasse 57
80636
munich
germany

Tel: +49892420780

Fax: (+49)89/242078150

Contact email

Check-in from 15h00

Check out up to 12h00

  • 16, 17 :   16, 17 MARSSTRASSE

  • By plane

    MUNICH FJS AIRPORT At 35km / 21 miles

  • By train

    HAUPTBAHNHOF At 2km / 1 miles

GPS :48.145601, 11.539065

Our accommodations

Ideal for business trips or family stays: 2 children up to 16 years stay free of charge in their parents' or grandparents' room, including free breakfast. Our hotel has 185 air-conditioned rooms with all the modern comforts and free WIFI.

Standard room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Standard Room with 1 double bed/Business Room Standard

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

Superior room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

Superior Suite with 1 double bed and a sofa

  • Max. number of persons: 4
  • Area: From 37
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

In our GourmetBar everything revolves around bread! It is freshly prepared by our master baker in our own bakery - 100% homemade! Whether you fancy a snack or something heartier, bread rolls are a satisfying treat at any time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Photo non contractuelle / Strictly non binding

Take a break at The FLAVE restaurant, open until 1am, or while away the evening with a drink. Don't forget to try our delicious varieties of bread to keep hunger at bay.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 120

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Muenchen City Arnulfpark

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

8,666 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,333 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was great!

Customer review rating 4.7/5

Gaby Friends - 08/10/2019 AccorHotels review

We had a great experience at your hotel. This was not our first time staying with you and it wont be the last....very clean, very good location and the staff is very friendly.

Dear Ms. T., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us again and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs General Manager

Ok

Customer review rating 4.7/5

Anonymous Families - 08/10/2019 AccorHotels review

Just ok. Very expensive to book. Beds were not made and no available sheets or bedding for second child. Parking was tight but ended up working out. The food at restaruant was the worse food I have eaten in Europe living here for 4 years. The couches were stained and dirty at the restaurant area. The front desk staff did comp us the mini bar for not having bedding ready. That was very thoughtful. however, I would not stay here again. I have traveled to many locations in Europe and I have never felt the need to right a subpar review.

Dear Mr. C., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City Arnulfpark. We regret that your experience with the restaurant did not meet your expectations; please allow us to express our sincerest apologies. I would like to offer my sincere apologies also for the problems regarding the house-keeping. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Oktoberfest Stay

TripAdvisor rating 4.5/5

spoonman73 Family - 08/10/2019 TripAdvisor review

Great location, funky lobby/ bar area, small and stuffy rooms though. Reception staff excellent, restaurant/ bar staff terrible. Room had zero ventilation- window cracked, but not enough, AC was not working. Breakfast staff awesome. Very hard to rate this hotel as all over the place. Service is the make/ brake of a hotel stay, unfortunately with this great location and funky interior, the service was not good, aka, attitude.

Thank you for your great remarks on the reception and breakfast staff, and also for your critique regarding the air condition and the bar service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. Please rest assured that within my team I will make sure that negative experiences are a rare exception in the future. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs General Manager

Dissatisfaction

Customer review rating 4.7/5

Xx Business - 04/10/2019 AccorHotels review

A simple taxi reservation could not be handled for two days. Receptionists are amateurs.

Dear Mr. A., I would like to offer my sincere apologies for the problems regarding the taxi reservation and and human errors at reception. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Good

Customer review rating 4.7/5

Guest Business - 04/10/2019 AccorHotels review

Good Only issue is that I was in the room 510 and the air extractor, in the bathroom was really to loud. I didn't sleep well because of it.

Dear Mr. Z., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. We sincerely regret the problems regarding the air extractor in the bathroom. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City Arnulfpark. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Comfortable stay

Customer review rating 4.7/5

Anonymous Business - 03/10/2019 AccorHotels review

Friendly staff, good Location, nice atmosphere

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Aircon definitely doesn't work

Customer review rating 4.7/5

Anton C. Couples - 03/10/2019 AccorHotels review

The room was great, the staff were helpful but the aircon definitely doesn't work. We had multiple people tell us how to use the aircon and also that it was working even though you can't hear it, or feel it. At 18 degrees we know it would at least put out some cold air. It didn't! It doesn't take a rocket scientist to work it out. We were given a fan and free minibar. Thanks you for that but it really didn't resolve the issue. Our second room had the same issue and had to open the window. That wasn't bad enough they were over the loading dock so it was very noisy.

Dear Mr. C., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Novotel München City Arnulfpark. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Nice hotel, overpriced due to the Oktoberfest event

Customer review rating 4.7/5

Anonymous Couples - 03/10/2019 AccorHotels review

I liked to hotel room, and the location was good for us to go to Oktoberfest. I, however, was disappointed with the service aspect, overall - in the restaurant, at the bar, and with the front desk. No one at the hotel is was very friendly or at all eager to assist.

Dear Ms. K., I am very pleased that you took the time to review your visit with us at Novotel München City Arnulfpark. Thank you for your positive review, the nice feedback on the room, and also for your critique regarding our service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs General Manager

Great hotel, location and best food

Customer review rating 4.7/5

Chen Families - 03/10/2019 AccorHotels review

Great hotel, excellent breakfast. very close to tram and train. The kids loved the play area. the rooms are a bit small but overall great experience.

Dear Ms. G., Thank you for staying with us at Novotel München City Arnulfpark and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager

Reservation was lost due to system failure. Paid deposit and did not get money back

Customer review rating 4.7/5

Anonymous Couples - 02/10/2019 AccorHotels review

Reservation was lost that I made on the hotel website. I paid one night for a deposit and they didn’t honor it because the computer was down when I checked in

Dear Ms. R., Thank you for taking the time to review your visit at Novotel München City Arnulfpark. . I am sorry about the problems regarding the reservation. I sincerely apologize for our deficiencies and inconveniences caused. Becouse we didn´t find the informations in our system, I would like to ask you to send us the confirmation of reservation and payment. This would give us a chance to take the necessary steps. Thank you in advance for your efforts - our team has high hopes to get another opportunity to welcome you as our guest. Best regards, Jochen Fuchs General Manager

Smooth, reliable, friendly

Customer review rating 4.7/5

Paul C. Business - 30/09/2019 AccorHotels review

The hotel has a relaxed yet attentive feel to it; staff are polite, punctual and helpful; the décor and ambiance is very pleasant

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

All good

Customer review rating 4.7/5

Anonymous Business - 27/09/2019 AccorHotels review

All good, though when leaving I should be asked whether or not a require and envelope for my invoice and secondly more visiblity should be given to the snack desk(coffee/food) as I stood there twice with no progress.

Dear Mr O., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings. I do acknowledge, however, that there is still “room for improvement” in the front desk and bar service categories. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Jochen Fuchs General Manager

Great location, spacious toom and good food - plastic sheets were unpleasant to sleep on though

Customer review rating 4.7/5

Jonathan C. Business - 27/09/2019 AccorHotels review

In all respects except one excellent - however I struggled to sleep on the plastic sheets ..

Dear Mr C., we very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. We are much obliged to you for the positive assessment, the good marks and the praise for the rooms, the food and the location of our house. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. But we regret, that our beds did not meet your expectations; please allow us to express our sincerest apologies. Thank you again for sharing your experience - we hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Solid basic hotel

Customer review rating 4.7/5

Martin K. Business - 27/09/2019 AccorHotels review

Room is very comfortable and practical; probably above the overall standard and brand image. Breakfast fine, but variation is limited (especially an issue when staying long / often). Reception was effective. Initially inflexible when I wanted to arrange an express checkout at check-in, but when I insisted with some determination the staff made it happen smoothly (i.e. they placed the bill in my room the day before checkout). So, unnecessarily inflexible procedure, but great handling by the staff.

Dear Mr K., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings. I do acknowledge, however, that there is still “room for improvement” in the breakfast and front desk categories. Please be assured that this particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

great stay and would definitely stay again

Customer review rating 4.7/5

Bvb Business - 27/09/2019 AccorHotels review

quick check in - nice room / clean + great location for me

Dear Ms v., We very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on our check in and the room. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager

Good stay

Customer review rating 4.7/5

Ida L. Families - 26/09/2019 AccorHotels review

Close to train station, supermarket and Oktoberfest. Hotel is modem, neat and clean. Room is decent and clean. Breakfast buffet is very good with lots of choices.

Dear Ms L., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and our rooms and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Good quality hotel with good public transport connections

Customer review rating 4.7/5

Aaron M. Couples - 25/09/2019 AccorHotels review

We stayed at the hotel for Octoberfest. The hotel was close enough for us to walk to the event. The room was well appointed, with the only criticism being that we couldn’t get the air conditioning to work.

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Jochen Fuchs General Manager

A good choice

Customer review rating 4.7/5

Rashid Couples - 24/09/2019 AccorHotels review

Everything was fine except the noise from the school next door, especially if you want to sleep late.

Dear Mr. T., I am very pleased that you took the time to review your visit with us at Novotel München City Arnulfpark. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs General Manager

Value for Money

TripAdvisor rating 4.5/5

manedipti Family - 24/09/2019 TripAdvisor review

Amazing location. Good ambience. Very helpful staff at the reception.Clean and tidy room. Variety of options with breakfast.I enjoyed my stay with Novotel. Worth spending money and to have such a hospitality.

On behalf of my team, I would like to thank you so much for the stellar review, the nice feedback and the great remarks especially on the staff. We are very pleased that you enjoyed our services and your overall stay with us. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager

Clean and well presented rooms

Customer review rating 4.7/5

Andrew Couples - 22/09/2019 AccorHotels review

Check in was easy and the hotel has plenty of amenities.

Dear Mr T., we very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the top marks and the great remark on our rooms and the check in. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager
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