Hotel - Mercure Wagga Wagga
Mercure Hotel Mercure Hotel

Mercure Wagga Wagga

4.0/5 676 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WAGGA WAGGA
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30 / 09:30 & 18:00 / 21:30
    • Opening hours : Week-end 06:30 / 09:30

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 86 rooms
  • 86 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 3,000 reviews

Our guest reviews for Mercure Wagga Wagga

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 676 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lee Families - 09/07/2018 AccorHotels certified review
« Excellent accommodation and will definitely stay there again »

The motel room was set up the way we requested, it was clean, and the staff professional and helpful. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl-Lee C., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive positive feedback. It's great to hear that you enjoyed your stay with us and that you found our staff professional and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guest often tell us how helpful it is to read other guests reviews before booking, we would be grateful if you could take the time to review us on tripadvisor. www.tripadvisor.com.au Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Pekka Couples - 09/07/2018 AccorHotels certified review
« Weekend at Wagga Wagga »

I was expecting little more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pekka N., We very much appreciate your review regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Wagga Wagga. Sincerely, Gabby.

Ronald S. Solo - 09/07/2018 AccorHotels certified review
« Data theft merchants »

I am not Ronald William S. but you keep sending commmunication to my email . I have as explained I have not stayed in the Mecure Wagga since 2016. You have assured me by phone that my data has now been removed from your system including my email and personal data but I got this again. So much for your assurances.

Keith M. Families - 08/07/2018 AccorHotels certified review
« Although all the hotels we have stayed in have been lovely, The Accor group management is detering the average family from using their hotel chain. »

I am a member of Le Club Accor. I have been a member since 2012. We stayed loyal to Accor for ALL of our holidays from 2012 to 2016, both Nationally and Internationally, and reached Platinum status but because a normal Australian family only receives 4 weeks holiday per year, our membership has been reduced to Gold and will be reduced even further at the end of the year. We feel that our loyalty is not being rewarded and are EXTREMELY disappointed that an Australian family is being treated this way!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith M., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive feedback. I'm sorry to hear that you feel that way about the Accor membership. I suggest that you contact Accor's customer service line to voice your concerns as everyone's opinion is important. As we are a franchise property we have no say or power to change anything within the Accor membership. Accor's Le Club customer care line number is 02…. I hope that you enjoyed your stay with us at our property and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Shelley Families - 08/07/2018 AccorHotels certified review
« Fantastic »

We had a 3 bedroom apartment which was huge!!! Can not fault, big & spacious, big bathrooms, kitchen, super clean, great beds & pillows & extremely friendly, helpful staff who went out of their way to make our stay great. Would highly recommend & would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley T., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive positive feedback. It's great to hear that you enjoyed our three bedroom apartment. It is one of our most popular rooms at the property due to its huge size. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guest often tell us how helpful it is to read other guests reviews before booking, we would be grateful if you could take the time to review us on tripadvisor. www.tripadvisor.com.au Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Jenny H. Business - 05/07/2018 AccorHotels certified review
« Enjoyable & convienent »

Good friendly staff who go out of there way to assist. I prefer a spa room as I travel from Melb for work & find having a spa at end of day helps my asthma & back issues. Good beds are welcome to a good nights sleep. Dining room staff are lovely. *********Not is not correct section to write this below BUT no other comment sections avail********* Would it be possible to have a microwave in room - I usually book for three nights, prefer a spa room & if had a microwave could heat up my heat packs for my back. Otherwise have my preference for a spa room noted for future bookings. I eapect to be back for more visits in the next month - Then monthly to quartely visits thereafter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny H., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive positive feedback. It's great to hear that you find our staff friendly, I will share your comments with our team. It's also great to hear that you enjoy our deluxe spa rooms, soaking in a spa bath is just what the doctor ordered after a long day. Unfortunately none of our spa rooms are able to come with a microwave. The only rooms that have microwaves at our property are our family apartments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Kate Families - 04/07/2018 AccorHotels certified review
« Comfortable stay & great heating in this cold weather! »

Comfortable stay, Clean & tidy with daily room service. Great heating. Good location to town centre & all main shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate J., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive positive feedback. It's great to hear that you enjoyed your room as well as our close proximity to the city centre, it makes getting around so easy. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Kk Business - 03/07/2018 AccorHotels certified review
« reasonable excpet for the drunks outsidemy room on Sunday night »

It was fine. The bed was made well and room well cleaned. There were a number of drunks either side on Sunday night and I woke to throwing up on both sides of me Monday morning. The state of origin was likely to blame but it was abit ordinary none the less.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaara K., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive feedback. Our reception is open until 11pm and afterwards we have a night manager that lives on site that is on call for situations like this. I hope you called us so we were able to quiet them down for you. I'm sorry for the inconvenience caused. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Wagga Wagga. Sincerely, Gabby.

Jane C. Business - 03/07/2018 AccorHotels certified review
« Clean, quiet and great service. »

We stayed just for the one night for a conference being held in your hotel. The lady on duty at breakfast was lovely and couldn't do enough for us. The bed was just a bit soft for us but other than that it was a lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane C., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive positive feedback. It's great to hear that you enjoyed your stay with us as well as our lovely breakfast ladies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Rebecca D. Business - 01/07/2018 AccorHotels certified review
« Not a great experience as far as the room went. »

The room that l stayed in had a powerful smell- like a chemical smell in it. The window didn't open and the only way you could get some relief was to turn the heater on. When l returned to my room after being out all day the smell was much worse. I did notify the desk and ask them not to clean the room thinking that it was the cleaning agent but the smell did not go even then. Everything else about the hotel was great. In our group there were at least 3 asthmatics including myself and smells affect our breathing. One other colleague had to move from the same building because of the smell in her room even with the window open. Two other colleagues felt unwell but due to the hotel being full it would have been hard to change rooms. We stayed in the two storey building connected to the reception upstairs. I haven't experienced that smell before and we have stayed with you on a number of occasions in different rooms in different parts of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca D., Thank you for taking the time to tell us about your experience at the Mercure Wagga Wagga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm sorry to hear about the strong chemical smell in your room. I will follow your review up with our head housekeeper as well as our general manager. We appreciate the feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabby.

Sarah Solo - 01/07/2018 AccorHotels certified review
« Pleasant »

Good, was able to check in a little early and my bags were held for me after check out until I could travel to airport. It was nice and quiet. Phone in my room was not working is only thing that was wrong

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah J., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive feedback. Sometimes guests pull on the phones and it loosens the plug at the back, it is possible that the previous guest that stayed in your room may have done this. I hope you informed us so we were able to fix it right away for you. I'm sorry for the inconvenience caused. It's great to hear that you found your room nice and quiet, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Wagga Wagga. Sincerely, Gabby.

John Business - 01/07/2018 AccorHotels certified review
« As normal good »

Good as usual except for the Kimberly Clark toilet tissue Sure for the money we pay to stay there they could do a bit better

Our hotel has responded to the review
Our hotel has responded to the review

Dear John V., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive feedback. I will pass on your comments regarding the toilet paper on to the owners, we appreciate the feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Riana H. Families - 01/07/2018 AccorHotels certified review
« Clean room, but bathroom need to be cleaned and upgraded »

Spacious, clean room. Bathroom sink cracked. Toilet smelly. The bathroom needs an upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riana H., Thank you for taking the time to tell us about your experience at the Mercure Wagga Wagga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pass on your comments regarding the bathroom on to the owners, we appreciate your feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabby.

Angela Families - 28/06/2018 AccorHotels certified review

Bland. Very very bland. Service at front desk wonderful. The smell of the cleaners all having Durries wafting up the corridors yuk. Having been a member of Accor for many years previous to this stay I will hopefully never stay again in an Accor motel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela C., Thank you for taking the time to tell us about your experience at the Mercure Wagga Wagga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Since your stay with us we have reminded our staff where our designated smoking areas are. We have also put up no smoking signs in the area you are referring to. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabby.

Kathy Families - 27/06/2018 AccorHotels certified review
« Excellent as usual! »

Always a pleasure to stay at Mecure Wagga, clean, comfortable, welcoming & warm (it was a freezing weekend!).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn S., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive positive feedback. It's great to hear that you enjoy your stays with us and that you found our property welcoming and comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guest often tell us how helpful it is to read other guests reviews before booking, we would be grateful if you could take the time to review us on tripadvisor. www.tripadvisor.com.au Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Kenc Families - 26/06/2018 AccorHotels certified review
« a lovely saturday night for a weary traveller's family. »

All was good and great to see Accor benefits in Wagga. The room was warm and comfy. No noise issues. Staff were helpful and friendly, great ladies. thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken C., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive positive feedback. It's great to hear that you enjoyed your room as well as our friendly staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

A. B. Business - 26/06/2018 AccorHotels certified review
« Sales Manager »

Room good, bed not so good. I found it unusual that there wasn't soup on the dinner menu and it's winter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony B., Thank you for taking the time to tell us about your experience at the Mercure Wagga Wagga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pass on your comments regarding the soup on to the head chef, we appreciate your feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabby.

Thm Business - 26/06/2018 AccorHotels certified review
« Underwhelming. Does not deserve to use the brand Mercure. »

- The priority accor plus checkin counter means nothing... no priority given to members over genpop - The wifi was unreliable - had to call reception and ask for the router to be rebooted - The bed is not a mercure standard bed. Far to soft and spongy. - I wanted to book a function room in the evening 7pm while I was staying there (1 month in advance). Was told not possible as all rooms were booked out. Found that when I stayed there the rooms were not being used in the evening... - wanted food... but the kitchen is only open for a few hrs in the arvo...? - could not redeem my welcome drink as bar was not open... but needed to go to another function facility outside the hotel so didn't get a change to redeem.?? Just give me a bottle at checkin. - POO TICKETS?? Really?? use toilet paper please - will not stay again and will not recommend!! Contact me if you wish for further discussion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom M., Thank you for taking the time to tell us about your experience at the Mercure Wagga Wagga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that the Wi-Fi was not working as strong as it should have been during your stay with us. We have been having some problems with our Wi-Fi lately due to our property being in the process of changing over to the NBN. We should be fully changed over by the 10th of July and we expect to have much faster Wi-Fi by this date. All our beds feature a deep latex pillow top mattress which is a softer style. With so many different styles and types of mattresses available, we choose one that would appeal to the larger market. Our free drink vouchers are to be used in our on site bar that is open from 5:30pm- 10pm. Alcohol can only be sold in our bar area by a staff member who has their RSA. We cant just give out alcohol on reception. I would just like to clarify our restaurant opening hours as we do not just provide food for a couple hours in the arvo. Our food service is open 6 nights a week from 6pm-9:30pm for dinner and 6:30am-10am seven mornings a week for breakfast. I am sorry if you were away from our property during these times however these times seem to suit most of our guests. Our function manager is currently away so I am unable to confirm why you were not able to book the function room. She would not have turned you away if the room was vacant so I can only assume that we had a late cancellation. If you want any further clarification on the matter let me know and I can forward your email onto management. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabby.

Percivak M. K. Business - 26/06/2018 AccorHotels certified review
« Very Enjoyable »

Extremely pleased

Our hotel has responded to the review
Our hotel has responded to the review

Dear Percy K., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guest often tell us how helpful it is to read other guests reviews before booking, we would be grateful if you could take the time to review us on tripadvisor. www.tripadvisor.com.au Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabby.

Anonymous Business - 26/06/2018 AccorHotels certified review
« Rooms are clean and a good size »

The Mecure at Wagga is a nice place to stay. The rooms are a great size and always clean. My only issue is I stayed in Room 255 and as a non smoker and having the smoking seat and ash tray so close to the exit door was quite a put off, every time I entered and existed the door I had to hold my breath, it is way too close to the exit door. And I could also get smells coming through the door as I was that close. It really needs to be moved, perhaps to the umbrella's over in the small courtyard near reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabrielle P., We very much appreciate your comments regarding your stay at the Mercure Wagga Wagga. It is always a pleasure to receive feedback. I will pass on your comments regarding the seat near 255 to the general manager, we appreciate your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Wagga Wagga. Sincerely, Gabby.

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