Hotel - Mercure Charlestown
Mercure Hotel Mercure Hotel

Mercure Charlestown

4.0/5 472 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-09:30
    • Opening hours : Week-end 07:30-10:00

Business services

  • 1 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

  • 53 rooms
  • 100% non-smoking hotel
  • 5 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,380 reviews

Our guest reviews for Mercure Charlestown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 472 reviews
Kevin R. Solo - 13/03/2019 AccorHotels certified review
« Comfortable and relaxing stay »

I was very satisfied with the friendly service that I received from the staff. My room was comfortable.

Anonymous Business - 13/03/2019 AccorHotels certified review

Fantastic staff were great

Tanya C. Families - 12/03/2019 AccorHotels certified review
« Nice quiet street and views »

The location is on a quiet street. The views were good and it wasn't too far from the beaches and restaurants.

Malcolm M. Couples - 12/03/2019 AccorHotels certified review

Again we were warmly welcomed and throughout our short stay we were promptly attended to by an efficient and friendly staff. The "new look" was very pleasing.

Mr H. Couples - 11/03/2019 AccorHotels certified review
« Sewerage smell in room »

The room we stayed in had a strong sewerage smell. Disgusting.

Julie L. Friends - 11/03/2019 AccorHotels certified review
« Some improvements required »

Restaurant service on Friday night was extremely disappointing as it was so slow. Access for elderly to restaurant requires attention. Handrail obstacles include mat and chairs.

I. P. &. J. Couples - 11/03/2019 AccorHotels certified review
« Well catered for »

You satisfied all our needs with a friendly demeanour. Thank you

Christine J. Couples - 10/03/2019 AccorHotels certified review
« Very relaxing »

It was very relaxing and welcoming

Craig Couples - 10/03/2019 AccorHotels certified review
« A room and a bed »

The stay was as good as you need - a room with amenities for you and your stuff, and a bed to sleep on.

Anonymous Couples - 10/03/2019 AccorHotels certified review
« Saturday night was not a good experience, Sunday night was a good experience »

Noisy guests in the next room who went downstairs for cigarettes, chatted in the hallways and slammed doors from 1 am when they returned to their room until about 4:30 am without thought for other guests was a bit disappointing.

Anonymous Couples - 10/03/2019 AccorHotels certified review
« Happy »

Great

Brad Business - 10/03/2019 AccorHotels certified review
« Great »

Great

Business - 10/03/2019 TripAdvisor review
« very ordinary »

This hotel was less than expected. I was travelling for business and the wifi had little to no connection, which meant I could not get urgent tasks done after my drive down from Sydney. When I approached the desk there was little to no care factor. I then asked the staff in the bar and they advised that this is a regular issue but the reception should have offered to re boot the wifi. Rooms were more in line with a 3 stare property. For an overnight stay it was ok but I would not book this again. Thanks Jacqui

Jason P. Couples - 09/03/2019 AccorHotels certified review
« So relaxing and comfortable »

The room and bed were great, so comfortable. The pool area was relaxing and quiet. We dinned in our room out on the balcony over the city lights the view is beautiful and the meal simple and so tasty.

Jennifer T. Friends - 06/03/2019 AccorHotels certified review
« Pleasant, however a little run down and aged.The outside presentation has depreciated with weeds and neglect »

pleasant

John N. T. Couples - 06/03/2019 AccorHotels certified review
« OK »

Good room and good bathroom. Quilt hot and heavy. Air conditioner air flow blocked by curtains. One wardrobe locked and unusable. Path lighting not working and branches obstructing pathway. Reception (Simone) efficient and friendly.

Ryan T. Business - 04/03/2019 AccorHotels certified review
« the stay was ok, it was comfortable. »

generally most things were ok. The food in the restaurant along with the service was fantastic. Things to consider in the room is that shower needs an update, it has been a very long time since I stayed anywhere where the shower was below my head. There were noticable dints and holes in the wall, the quilt (or doona) had noticable stains on it. The one thing I really didn't like is that house kkeping kept changing my towels - even though i left them on the hanger and not on the floor as instructed. All the staff are very nice and helpful

Accor M. Couples - 04/03/2019 AccorHotels certified review
« Fine for what we needed »

Comfortable and spacious accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Anonymous Solo - 04/03/2019 AccorHotels certified review
« I expected a more up market experience »

Overall I was just satisfied. I expected the room to be more up market. The in-room breakfast was ordinary & the carpark out the back could do with some repairs. I would still stay there again as it was quiet & comfortable.

Jpr Business - 02/03/2019 AccorHotels certified review
« Acceptable »

It was pleasant, bed was comfortable, lighting in room 217 was poor... breakfast was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John R., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. We regularly update our beds and it is always nice to receive positive feedback regarding there comfort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

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