Mercure Charlestown 4 stars

TripAdvisor rating 4.0/5 484 reviews
Mercure Charlestown
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Room 1

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Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Deluxe Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine

Standard Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Iron

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Photo non contractuelle / Strictly non binding

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,735 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

484 reviews

Pleasant stay.

Customer review rating 4.2/5

Paul K. Couples - 12/08/2019 AccorHotels review

Pleasant stay on a very cold weekend. Stayed, ate, slept and had breakfast without having to go anywhere, very handy!

A motel that has been worn down

Customer review rating 4.2/5

David Couples - 12/08/2019 AccorHotels review

24/7 access to place without swipe card; safety?? Leaking tap Shelving in shower broken A bathtub full of soap residue so not to take a bath Furniture is old and been worn down Fly screen on balcony floor This is a motel; not a hotel

mr graham w.

Customer review rating 4.2/5

Graham W. Couples - 12/08/2019 AccorHotels review

our stay was quiet ok

Customer review rating 4.2/5

Loretta G. Couples - 11/08/2019 AccorHotels review

Guy at front counter very helpful, nothing was a problem thanks

Customer review rating 4.2/5

Andrew Families - 11/08/2019 AccorHotels review

The staff were absolutely fantastic welcoming and helpful the young guy at the front desk was extremely well mannered and curtous, breakfast was good price wise probably could come down to $15 or have a better rate for pensioners. The room that was offered to us 201 was run down mouldy and noisey. I payed extra for another room ( NO WAY WE WERE SLEEPING IN THAT ROOM). The building itself looks ok from the outside but the inside needs a lot of attention immediately. Being in contraction for nearly 40yrs I noticed quite a few trip hazards and health hazards to name a few car park needs extra lighting trip hazard at the rear entrance pot holes in driveway and speed hump needs to be high lighted health issues mould in bathroom and wardrobe. To sum up the building needs to be upgraded at the same level as the staff.

Clean and tidy.

Customer review rating 4.2/5

Luke Business - 08/08/2019 AccorHotels review

The rooms are clean and tidy but well overdue for a refurb. Wifi signal was poor and unusable from the room. Breakfast was OK.

Room was Filthy

Customer review rating 4.2/5

Grant Business - 08/08/2019 AccorHotels review

Basic Hygiene standards are not maintained in your hotel.

Friendly helpful staff; clean and quiet rooms

Customer review rating 4.2/5

Rose Business - 07/08/2019 AccorHotels review

Only a brief stay but well looked after and ease of stay

Miss

Customer review rating 4.2/5

Vicki L. Business - 07/08/2019 AccorHotels review

For the first time in 10 yrs I was disappointed with the quality of my meal. I ordered the Prawn and crab cakes w/ cucumber and rocket salad @$19.00 and received 2 x 20 cent piece size fish cakes with a sprinkle of 4 tiny rocket leaves and no cucumber. For main I ordered the Tagine of vegetables and steamed Barramundi @ $36.00. The vegetables were diced and floating in a sauce which made everything and the Barramundi taste the same. Also, PLEASE replace the bed pillows with anything better than floppy old foam ones. Even the little Motel I stay in, in Queanbeyan has the best Hotel quality Pillows.

Not too bad, stayed few times before found beds comfy room good size.

Customer review rating 4.2/5

Jenny V. Business - 06/08/2019 AccorHotels review

Found on arriving with my elderly mum unpacked car put bags at door in light drizzle and door wouldn’t open, tried internally as well no luck. Reception reset key and we got in only to find in fridge bottles of wine half empty back to reception with bottles !( left from guests before) then unpack and relax only to find tv so badly pixilated couldn’t watch! Back to reception he had a look said he would find out problem and come back..... didn’t come back ! So after string around 4 no tv was long night. Not real impressed and I’m an Accor member.

Disappointing

Customer review rating 4.2/5

Donna Business - 05/08/2019 AccorHotels review

My husband and I had stayed here once before and were pleased with our previous stay. This time however, we were quite disappointed with our stay. The room was dated, a little musty and the bed was so hard. The traffic noise continued until well after midnight. We didn’t sleep very well at all. We went to the bar to relax after our long day to find that it was set up for a conference the next day, and there were no tables to set down our drinks on, so we had to put them on the floor. The staff were pleasant and helpful and the in room meal was very nice.

Short great stay...... and so reasonably priced!

Customer review rating 4.2/5

Marie C. Couples - 05/08/2019 AccorHotels review

Very comfortable nights stay even though the property is older than normal...

Mixed experience

Customer review rating 4.2/5

Tracy Families - 04/08/2019 AccorHotels review

Having stayed previously I had high expectations however I was somewhat disappointed. Initially, I was given a smaller room than I had booked. After querying this I was moved without problem. However when moved, the room had insufficient towels and the bathroom was very smelly. I put up with this and simply requested additional towels the next day. On check in I had booked breakfast for 2 of us for 2 days at the reduced rate of $20 pp. On attending breakfast the second day we were advised that breakfast was not included. I advised that we had ordered breakfast this day on check in and we were told that this was ok and had breakfast. When I returned home and checked the bill, I noticed that we had been charged the full rate of $27 pp for breakfast on the second day. This made me very angry as we had clearly stated that we wanted breakfast for 2 days on not 1 day on check in. I have stayed at Mercure hotels many times and a few times at this particular hotel but I will not stay again.

Dear Tracy V., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our apologies the room type was incorrect on check in, Im pleased to hear we were able to quickly fix the issue. Our housekeeping and team of staff usually do a fantastic job and i apologies we have fallen short on this occasion. Please always feel free to contact our friendly reception team should there ever be any issue during your stay and we will promptly assist to be sure you have a pleasant stay. I have located the $14 overcharge on your account and have refunded the additional charge. This may take up to 48 hours to reappear on your account, Our apologies for the mix up. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Good nights stay

Customer review rating 4.2/5

Anonymous Business - 04/08/2019 AccorHotels review

Easy check in and good location for our needs.

Dear Jonathan E N., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Fantastic overall from welcome to farewell . Cleaning staff was particularly friendly and helpful .

Customer review rating 4.2/5

Rebecca B. Families - 04/08/2019 AccorHotels review

Very comfortable , great position , staff were fantastic ,

Dear Rebecca b., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. We certainly have a fantastic team of staff and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Was fine. Only a very short trip so not much time to look at the facilities

Customer review rating 4.2/5

Justin M. Business - 03/08/2019 AccorHotels review

Great

Dear Justin M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Enjoyable

Customer review rating 4.2/5

Susan L. Couples - 03/08/2019 AccorHotels review

Nice room Good, reasonable food Pleasant staff

Dear Susan L., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

A pleasant stay

Customer review rating 4.2/5

Michael Z. Families - 02/08/2019 AccorHotels review

Plenty space to park the car, easy to find to hotel. Room is clean, and the breakfast is good, staff are very kind.

Staff were very helpful and friendly, rooms were lovely and clean with nice decor

Customer review rating 4.2/5

Denise E. Solo - 02/08/2019 AccorHotels review

Very satisfying

Comfortable Stay

Customer review rating 4.2/5

Antonella Business - 02/08/2019 AccorHotels review

What a great nights' sleep! Lovely bed and amenities. And thanks for supplying a Nespresso machine!

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