Mercure Charlestown 4 stars

TripAdvisor rating 4.0/5 479 reviews
Mercure Charlestown
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Room 1

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Hotel extras

Experience a warm, friendly home away from home at Mercure Charlestown. We offer 53 comfortable, clean, non-smoking rooms nestled among the quiet, tree-lined surrounds of Madison Drive, our boutique hotel offers an escape from downtown CBD hustle.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Charlestown

109 Madison Drive
2290
charlestown
australia

Tel: +61249438899

Fax: (+61)249421463

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEW CASTLE AIRPORT At 32km / 19.89 miles

  • By train

    NEWCASTLE At 8km / 4.97 miles

GPS :-32.955011, 151.704792

Our accommodations

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Deluxe Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 24
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: x3
  • Area: From 24
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Executive Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 24
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Iron(...)

Privilege Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 30
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room 1 Queen and 2 Single Beds

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Our restaurants and bars

MADISON KITCHEN + BAR

Type of cuisine: Bistro

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MADISON KITCHEN + BAR

Photo non contractuelle / Strictly non binding

Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 45 m²

  • Maximum capacity: 50 people

Find out more
Mercure Charlestown Meeting Room

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,535 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

479 reviews

A relaxing few days in a lovely friendly atmospher

Customer review rating 4.2/5

Anonymous Couples - 15/05/2019 AccorHotels certified review

Have stayed here three times before each time for four days. We meet family and friends and they come for breakfast and dinner in the lovely dining room. The food is great and the staff are very friendly. The accommodation is very clean and comfortable.

Fantastic

Customer review rating 4.2/5

Justin C. Business - 15/05/2019 AccorHotels certified review

Simple / Clean / Great Food / polite.

Pretty good

Customer review rating 4.2/5

Mary Families - 15/05/2019 AccorHotels certified review

Two faults, One there is no lift (was hard on my sister doing the stairs. Two lighting in room bad & outside in main entrance. Hotel sign needs to be light up. Staff were marvellous & could not fault them in any way.

Comfortable and pleasant.

Customer review rating 4.2/5

Leah. Business - 15/05/2019 AccorHotels certified review

The staff were all friendly and helpful, the room was clean and the bed very comfy.

comfortable, easy access, good service and excellent food at restaurant

Customer review rating 4.2/5

Robin T. Families - 14/05/2019 AccorHotels certified review

The receptionists were friendly and very efficient, the room was comfortable and well looked after by staff, the breakfasts were very adequate and the dining room great, and the parking was ample. Although I would have preferred a list rather than walking up the stairs, nevertheless they were do-able and plenty of handrails for assistance. The location is excellent for us with family at Adamstown and close to Kotara shopping area. Altogether we are very happy staying at the Mercure

Pretty Good

Customer review rating 4.2/5

Kerry P. Business - 13/05/2019 AccorHotels certified review

The staf were brilliant and very friendly.. I had a bit of trouble a few times getting into my room and had to get my key card re set.. the ironing board was covered in a coffee stain so I could not use it.. other than that it was very quiet and peaceful.. a big thanks to the staff who were all lovely

Will be back for sure

Customer review rating 4.2/5

Nicole Families - 13/05/2019 AccorHotels certified review

Friendly staff, comforatble spacious rooms, great location, best buffet beakfast and wonderful room service menu. Will be back again for sure. Kenny at the front desk on Saturday was so friendly and made sure our stay was nothing but wonderful.

it was great

Customer review rating 4.2/5

Jeff B. Business - 13/05/2019 AccorHotels certified review

great view and facilities

Not very impressed, unfortunately.

Customer review rating 4.2/5

Tayla Business - 12/05/2019 AccorHotels certified review

Cons: -Kettle couldn't fit under the sink so the only way to have tea/coffee in the morning was to fill cups of water and one by one fill the kettle up to boil. -No wifi!! There was horrible service in our room to the point i had to keep visiting the local shopping centres just to get free wifi. -Horrible smell!! The drain in our bathroom honestly smelt like a sewerage pipe and was worse every afternoon when we came back to our room. -There was no lock or safety chain on the back of our door and the key-entry was quite damaged, which was alarming being on ground floor, street access. -No room service breakfast options. Pros: -Cleaning staff were lovely and very respectful of belongings -Reception staff also lovely. -Room was clean on arrival and the premise was clean. Overall: Honestly quite disappointed. We are Accorhotel members and were recommended this hotel by family friends. Not what we were expecting and definitely different to the 'mercure hotel' that is portrayed online when booking. We come to Newcastle every 5 weeks, so we are quite frequent visitors and would have loved to find a good hotel that we would want to stay in again. Unfortunately we will not be paying to stay at this hotel again. On a positive note, your staff are extremely loving and cannot be faulted. Everyone was professional, clean in appearance and very polite. Thank you for allowing me the opportunity to provide honest feedback. Hopefully this helps to address problems to improve others stays. Thank you.

Good

Customer review rating 4.2/5

Anonymous Business - 12/05/2019 AccorHotels certified review

Have stayed here before - check in/out is easy, staff are friendly and helpful.

Over night stay

Customer review rating 4.2/5

Anonymous Couples - 12/05/2019 AccorHotels certified review

The air conditioner in the room did not work. Had to go to reception for batteries for the air conditioner remote control (air con still would not turn on). Ordered room service and had to advise staff that we ordered 2 meals not 1. Overall it was not a good experience

I was satisfied with the staff and public areas of the hotel but the rooms still need an upgrade

Customer review rating 4.2/5

Nicole O. Business - 10/05/2019 AccorHotels certified review

Lovely staff and great food but the rooms need an upgrade.

Happy Enough

Customer review rating 4.2/5

Lynette H. Business - 10/05/2019 AccorHotels certified review

happy with room and bed ,view and most of all in room dinning and breakfast. Not a 5 star hotel but certainly a most comfortable stay, would definitely stay again.

Mecure Charlestown

Customer review rating 4.2/5

Karen Couples - 10/05/2019 AccorHotels certified review

Staff were very pleasant and helpful. Rooms were clean and bed was comfy. The furnishings were a bit dated and tired looking and could do with a refurbishment. Overall good experience.

Great staff, Average room quality.

Customer review rating 4.2/5

Stuart Solo - 09/05/2019 AccorHotels certified review

The staff were lovely and really made the experience great. Very impressed with reception and restaurant team. My meal was great too!

Comfortable but needs some updating

Customer review rating 4.2/5

Marni Solo - 08/05/2019 AccorHotels certified review

I had booked a room which was described as being on lower floor so I didn't have too many stairs. I was given a room on the 2nd floor (maybe this was an upgrade) but room only had lightweight curtains and not blockout as described. I rang reception and was moved to another room. My luggage was taken to my room while I had dinner. The rooms looked a bit tired.

Customer review rating 4.2/5

Anonymous Business - 07/05/2019 AccorHotels certified review

Very nice. Easily accessible. Lovely outlook.

Rooms and service and food always perfect

Customer review rating 4.2/5

Anonymous Solo - 06/05/2019 AccorHotels certified review

Loved it

A comfortable stay in a convenient location

Customer review rating 4.2/5

Mark B. Business - 06/05/2019 AccorHotels certified review

I was happy with the room - it was comfortable with everything working and well laid out. There was a well-stocked mini-bar (which I didn't need but good to have the option!). I had a very busy weekend with a number of engagements in that local area so the location was good. It was nice to have a comfortable bed and good working desk available for the relatively brief times that I got to be in the room. Check-in and check-out for no-fuss and easy. I had a full breakfast on my second morning which was excellent although it appeared that my AccorPlus card didn't apply for discounts at that meal. Overall very happy and I would stay there again

Recent Weekend Visit

Customer review rating 4.2/5

B &. S. D. Couples - 06/05/2019 AccorHotels certified review

Both my husband and I found all staff that we dealt with to be extremely pleasant,courteous and attentive . We found the room to be clean and suitable for our needs. The only 'negative' that we could think of is that the bathroom was somewhat dated but regardless of this, it still met our needs. We would have no hesitation in placing a future booking.

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