Hotel - Mercure Charlestown
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Mercure Hotel

Mercure Charlestown

109 Madison Drive 
2290  CHARLESTOWN
AUSTRALIA

399 reviews
TripAdvisor Rating Based on 399 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-09:30
    • Opening hours : Week-end 07:30-10:00

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus 16 complimentary Foxtel channels

  • 53 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 1,299 reviews

Our guest reviews for Mercure Charlestown

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 399 reviews
TripAdvisor review
Patricia B Couples - 20/09/2017
« Great spot »

Really enjoyed our stay. Spacious room. Current renovation work didn't bother us and the end result will be great. Loved the restaurant. The food, atmosphere and layout were all fabulous! All staff members that we met were polite, helpful and very friendly. Absolutely nothing but praise for the whole deal.

Our hotel has responded to the review
Our hotel has responded to the review

Thankyou for staying with us and for your wonderful review. We are so pleased to hear your stay was enjoyable and pleased you like our refurbishments, We too are excited as some of the major parts are coming together and we are able to share these with our guests. We look forward to welcoming you back again soon. Kind regards, Grant

AccorHotels certified review
Rob Business - 18/09/2017

What we needed after a long day

AccorHotels certified review
Helen Couples - 18/09/2017
« A very satisfactory, good value stay! »

This motel is still undergoing improvements....what has been done is good. Our room was comfortable and clean and quite spacious. The dining room was well serviced...staff very competent, food excellent and breakfast very good. Our only concerns( because my husband has mobility issues) are that the bathrooms are a not well appointed...no handrails, open shower...no wheelchair access to the dining room and quite rough access to our room despite a ground floor unit. However we managed and will use this motel again. Very bright, helpful and cheerful staff.

AccorHotels certified review
Raymond W. Couples - 17/09/2017
« very satisfied »

this was my wife and I fourth visit to Charlestown mercure and every time we are not disappointed the nice quite location and friendly staff is always appreciated simone was a big help upon checking in also brit and ethan who served us in the restraurant were first class ethan was very good at his job

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Mr »

The stay was pleasant both of us had to work so would could not use the free breakfast. As we both leave for work early before your breakfast starts. We did enjoy the meals in the dining room. Love to come back when all the renovation are done.

AccorHotels certified review
Chris Business - 17/09/2017
« Poorly organsied »

I arrived. Key was left out as arranged. key didn't work. There was someone already in the room. Late at night. Disaster. Was fixed up, but no one really seemed to apologise or care.

AccorHotels certified review
Carmel Couples - 16/09/2017
« Wonderful food for both dinner & breakfast, close to places we wanted to go, clean comfortable room at a reasonable price. »

Really enjoyed our mini break

AccorHotels certified review
Mr A. Business - 15/09/2017
« Mr A. »

Very satisfying. Vanessa very professional and helpful.

AccorHotels certified review
Anonymous Couples - 14/09/2017
« Happy as always »

We stay nowhere else in Newcastle and always appreciate the happy welcome when we arrive.

AccorHotels certified review
Bill W. Business - 14/09/2017
« Better than average »

Better than average

AccorHotels certified review
Colin H. Business - 13/09/2017
« Up to expectations »

Quick booking and check, quiet room.Good food service

AccorHotels certified review
Anonymous Couples - 13/09/2017
« Clean and inviting »

Approachable staff. Great customer service. Dinner and breakfast meals were both quite enjoyable. The room was tidy, spacious and comfortable.

AccorHotels certified review
Anonymous Couples - 12/09/2017
« Beautiful »

It was great, friendly staff

AccorHotels certified review
Shelley Families - 09/09/2017
« Average »

We stayed in room 118. Room had mould in the curtains. Toilet was constantly running. Shower hot water not consistent, kept getting spurts of extremely hot water. When having breakfast, the table we sat at as well as several other tables had not been wiped down. The carpet in the breakfast area had not been vacuumed. Very disappointing!

TripAdvisor review
Business - 09/09/2017
« Comfortable stay »

Comfortable Bed, convenient location & great value. Service by the staff at the front desk & restaurant male you feel like a valued customer. Will be my go to accommodation for Newcastle. Thank you for a great stay.

AccorHotels certified review
Les Solo - 08/09/2017
« Out of date »

The bath size would be for a child under 12, impossible for an adult to use as a bath spoilt the whole stay for me along with repairs being done in the hall way for the length of my stay, way to expensive for the room quality. Nothing 'Supierier' about that room at all, I would hate to see a lower level. it was clean so well done to house keeping.

AccorHotels certified review
Alan Families - 07/09/2017
« Alan »

just though the room was over priced

TripAdvisor review
Couples - 07/09/2017
« Frequent travelers »

Excellent place to stay. Friendly, competent staff ensure a wonderful experience. Delicious buffet breakfast on weekends and made to order week days. City views from restaurant are impressive. Dinner menu in restaurant and in room dining is varied, catering to all needs and of good quality. Rooms are well appointed, spotless and lounge chairs as well as a desk provide adequate seating. Bathrooms provide all necessities. Have stayed here many times and have always been thoroughly Impressed

AccorHotels certified review
Neryl Couples - 05/09/2017
« Wonderful Father's Day stay »

Competent well trained staff ensured efficient check in and check out. Rooms are spotless, comfortable with good beds, arm chairs, desk and well appointed bathroom. Free wifi is a bonus . Buffet breakfast on Sunday with cook to order week days was of an extremely high quality with a great variety. Dinner was also excellent both in the dining room and in room dining. Once again we did not have to wait long for our meals and drinks to be served. All round value for money. We have stayed many times and always find our experience to be pleasurable. We look forward to returning.

AccorHotels certified review
Robyn Families - 05/09/2017
« Clean comfortable friendly staff »

I have stayed here on previous occasions and am always happy to do so. The rooms are a good size, comfortable and clean plus very nice staff

Our most recent 20 reviews
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