Hotel - Mercure Charlestown
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Mercure Hotel

Mercure Charlestown

109 Madison Drive 
2290  CHARLESTOWN
AUSTRALIA

390 reviews
TripAdvisor Rating Based on 390 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-09:30
    • Opening hours : Week-end 07:30-10:00

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus 16 complimentary Foxtel channels

  • 53 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 1,189 reviews

Our guest reviews for Mercure Charlestown

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 390 reviews
AccorHotels certified review
Greg E. Business - 20/07/2017
« The room is comfortable »

Breakfast was average at best, the dinner was slightly better. Service was attentive. The office chair in the room is "tired" and uncomfortable, the main lighting is inadequate for working on a computer, the air conditioner was noisy.

AccorHotels certified review
Anonymous Couples - 20/07/2017

Good

AccorHotels certified review
Fareed Business - 20/07/2017
« Not satisfactory  »

Unfortunately not as expected from a hotel in Australia. Bathroom very old and tired. After dripping. Cooked breakfast although just different kind of eggs were appetite killer. Probably because the lady was checking people in and cooking at the same time. Looking at scrambled egg that came out of kitchen this morning I lost appetite till night. Maybe our standards are a bit low in Newcastle. I usually appreciate an honest feedback about my business.

AccorHotels certified review
Aaron Couples - 19/07/2017
« Won't be back. »

I knew that the place was under renovations and this wasn't a huge issue. Beds - Most uncomfortable I have experienced, perhaps ever. The beds have dips in them which can be clearly seen when the bed is made. Every spring can be felt which makes sleep near impossible. It was so bad, we almost drove home at 10 pm on our second night so we did not have to sleep in the bed. If not for my medications making night time driving near impossible, we would have. Pillows - atrocious. Room was clean, staff were friendly, but I will take my money and stay somewhere else.

AccorHotels certified review
Kylie Families - 18/07/2017
« Great value, staff and friendly service »

Our stay was lovely, rooms were clean and well maintained and staff were friendly and helpful. Buffet breakfast was delicious

AccorHotels certified review
Peter C. Couples - 18/07/2017
« Just an Overnight »

Dining/Bar staff were very helpful in ensuring we received an early meal (we had an early show to attend). Food wine and service were as usual of very high quality.

AccorHotels certified review
Anonymous Families - 17/07/2017

The room was very comfortable and convenient. The only issue we had is that our key did not work when we came back from watching the football as it was after 10pm we called the emergency phone and a young man came and let us in so it all turned out well in the end.

AccorHotels certified review
Jamie Solo - 16/07/2017
« No wifi »

The room was fine, wifi wasn't working and the modem didn't even appear when searching. Tried to call reception and the in-room phone didn't work. Rang reception from mobile and they said it would be fixed in 10 minutes, didn't fix. I had work to complete that night and was relying on the wifi to be working. When checking out I let reception know of the issues - her response "you're having a tough run"

AccorHotels certified review
Gulshan Families - 16/07/2017
« ms »

great service

AccorHotels certified review
Glen Families - 16/07/2017
« Very disappointed!!! »

Booked for 2 adults 1 child (12yrs). Was charged on checkout for a rollaway bed, website states 2 children can stay without extra charge. Hotel was very rundown. Bathroom dirty!

AccorHotels certified review
Anonymous Families - 16/07/2017
« Really good  »

Comfy beds friendly staff alround good experience

AccorHotels certified review
Nicole Families - 16/07/2017
« Overnight Stay »

Simple & clean rooms. Advertised ipod docking station missing from the room. I had my power point adaptor with me so didn't need to investigate this further. Staff were helpful & polite. Due to the nature of the rooms there was quite a lot of cigarette butts on the ground and in the carpark. Whilst I don't want to encourage smoking keeping the butts out of waterways is more important. Perhaps this can be addressed in a similar way to shopping centers? Smoke a certain distance away from the rooms and have an area aside for them?

AccorHotels certified review
Happy T. W. F. Families - 15/07/2017
« Lovely experience each time we stayed there »

Great restaurant, friendly and obligingly staff, almost like family, plus a spacious comfortable room with wonderful deals.

AccorHotels certified review
Vania R. Business - 14/07/2017
« I am done with Mercure Hotel Charlestown  »

This hotel really needs maintenance. Air-conditioning does not work, last month I stayed in the 2 level didn't work, this time stayed in first level didn't work either. Also the kettle was so dirty I took photos is unbelievable how dirty was hair inside so disgusting.

AccorHotels certified review
Dorota Friends - 13/07/2017
« Sporting event »

Comfortable stay supported by friendly staff.

AccorHotels certified review
Georgina Business - 12/07/2017
« Clean, comfortable and lovely staff. »

I had a brief one night stay. The room was clean and comfortable. Paige on reception was extremely kind, polite and professional. There was a little bit of construction noise, this was not bothersome. No hot water at breakfast to make tea however this was sorted quickly and efficiently. Many thanks for a lovely stay.

AccorHotels certified review
Maree Families - 11/07/2017
« Great location and great room »

Great location for visiting family in Newcastle and Sydney. One suggestion is to cut down the amount of mini bar items in the fridge to allow travellers to put their own items in.

AccorHotels certified review
Karin Couples - 10/07/2017

We enjoyed breakfast - the king bed was firm & comfortable & the position of the Hotel suited us. Dinner was nothing to write home about. An extra power point at the desk would be necessary to recharge the mobile phone. The most unpleasant thing were the stairs: the steps are not to real standard & the wall railing was removed. A Hotel should have a lift. How can an elderly person handle luggage from the car park to the rooms without any help. The booking over the phone was a bit of a hassle too: The receptionist did not know about your Winter Special - even though it is July........ You will loose guests if the prizes sound too high.

AccorHotels certified review
Jacqueline F. Families - 10/07/2017
« Room needed cleaning »

The staff are always friendly and very willing to help. However this time the room was not particularly clean. The bathroom basin was dirty and I cleaned it before we used it. There was a dirty mark on one side of the bed and the complementary bottle of water was not there only the tag that sits on the bottle. I spoke to the receptionist the next morning. We had made an urgent trip to Newcastle from Tamworth leaving Tamworth at 2 am on the Saturday and I was too tired to report it on the evening and just dealt with it myself and went to bed.

AccorHotels certified review
Karen Families - 10/07/2017
« Convenient location and clean »

Friendly staff, very clean rooms,great location

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