Hotel - Mercure Charlestown
Mercure Hotel Mercure Hotel

Mercure Charlestown

4.0/5 457 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-09:30
    • Opening hours : Week-end 07:30-10:00

Business services

  • 1 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

  • 53 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,041 reviews

Our guest reviews for Mercure Charlestown

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 457 reviews
Judith Families - 10/10/2018 AccorHotels certified review
« Mrs J G. »

Pleased with accommodation. We did have problems with bi fold door into bathroom - scraping on bathroom floor and sticking. Also shower head kept falling down. Beds really comfortable. TV good. overall quite pleased.

Robbie Business - 09/10/2018 AccorHotels certified review
« Comfortable »


Anonymous Couples - 09/10/2018 AccorHotels certified review

We found the staff great and the restaurant was excellent would stay again when in Newcastle

Jodie Families - 08/10/2018 AccorHotels certified review
« Thoroughly enjoyed our stay, very welcoming & comfortable. »

My daughter and I shared a king room with a balcony. We had a great view from our room, which was a treat as we rarely stay in motels. The room was clean and comfortable with plenty of space and we enjoyed the variety of food at the buffet breakfast. We would definitely stay again.

Ian Business - 08/10/2018 AccorHotels certified review
« Unhappy »

Haven't got time right now. Call me.

Anonymous Couples - 08/10/2018 AccorHotels certified review
« Good but had to carry baga up steps. »

Good overall but had ro xarry bags up steps.

Neil A. Couples - 08/10/2018 AccorHotels certified review
« 3 days in Canberra »

We arrived and were greeted by a friendly staff member. The room was well presented and very quiet. There were facilities such as the Gym and Spa but we didn't get around to using them. The only problem we encountered was getting the gates, to access and depart the parking area, to work. It took several attempts to get the "key" to work. We held up other guests both ways most times. We had filled in the room questionnaire and handed it into the desk before we left. Otherwise, it was a great place to stay.

Ankur S. Families - 07/10/2018 AccorHotels certified review
« short and pleasent »

rooms were clean and tidy .location is good.

Kristie Couples - 07/10/2018 AccorHotels certified review
« Not as pictured, outdated and a waste of money »

After a late check in we decided to book our room for a second night before actually seeing the room- once going upstairs through a door that was not locked and could be accessed by anyone at anytime we opened the door to a room unlike the advertised pictures that was extremely outdated and not well cleaned. There was mould in the corners of the bathroom (which days after when management got back to me About my complaints was told it was “just the silicone needing to be replaced”.. yes, which usually happens when it’s mouldy!!), a hole in the carpet, stains on the sheets (which could not be seen by management when brought to their attention because they only looked at the room days after), holes and grubbiness on the curtains (according to management this is counted as “general wear and tear”) a very noisy and very smelly aircon unit, the power points behind the besides couldn’t be used as they were coming off the walls and very dusty! I rung reception straight away to get a refund for the next day but couldn’t ge a refund for the current day as everywhere else was booked out and it was quite late.. the receptionist reluctantly gave me a refund and I told him how disappointed I was with the room and he simply replied “that’s not good” and left it at that! Save yourself the disappointment and book down the road at the Apollo!

Lachlan M. Business - 07/10/2018 AccorHotels certified review
« Overall stay was good. »

Staff were helpful and great to deal with and restaurant food was good and enjoyable. Room was showing its age, bathroom door fell off its hinge. pool not wasn't open due to refurbishment. Would be happy to stay here again.

Ray G. Couples - 05/10/2018 AccorHotels certified review
« Very happy with stay »

We enjoy staying at your hotel - find it relaxing

Nicole Families - 05/10/2018 AccorHotels certified review
« Very satisfied with Mecure Charlestown :) »

We stayed at Mecure Charlestown between 2/10 - 4/10 as my daughter was competing in a dance competition nearby. I requested that staff leave a good luck note for her in the room. Upon checking in, the guy on reception greeted my daughter by name and wished her good luck at her competition - this made her day! She couldn't believe that he knew why she was there and that he knew her name :) As requested, a beautiful note was left for her wishing her luck in our room. The rooms were very clean. Service was amazing. Could not be happier with our stay - will definitely return to the hotel next year when we attend the competition. Thankyou Mecure for a wonderful experience.

Myra &. E. Families - 04/10/2018 AccorHotels certified review
« Mercure Kooindah waters »

Emma and Daniel at the reception very friendly and all the housekeeping staff are happy and welcome my family that was very nice :)

Deb K. Families - 04/10/2018 AccorHotels certified review
« Great place to break up a long journey »

Helpful and friendly staff made this an enjoyable stay - will be even better once the pool is finished

Luca Couples - 04/10/2018 AccorHotels certified review
« just a stay »

one night outside Newcastle

Bo W. Couples - 03/10/2018 AccorHotels certified review
« Met my needs for ahort stay »

The desk is always run by accomodating people. Breakfast is always delicious. Having trashy Channel 7 on the dining TV is off-putting. The room we stayed in needs wider curtains, as they let too much light in, and the fire door needs a weatherseal on the bottom.

Anonymous Families - 03/10/2018 AccorHotels certified review
« Average, restaurant staff great when open ! »

Having stayed on numerous occasions I have found the motel to be good value and staff exceptionsl particularly in the trdtaraunt, however my daughter and I stayed again recently and booked via the Accor app as we are members no 10 per cent discount as promoted on check out and paid a premium as it was a long weekend. Upon arrival I note there is a laminated sign on front desk informing guests that the pool is under refurbishment ( this should be on website not advertised at front desk) ! On our second stay on the same weekend we arrived late and were told only room service was available as it was Sunday and restarting was not open ( in website it states open 7 days ) Happy to take the time to supply this feedback and would appreciate your thoughts on the above comments. Regards John M..

Lesley K. Couples - 03/10/2018 AccorHotels certified review
« Average »

I was locked out of my room 3 times and only stayed 2 nights.

Anthony Families - 03/10/2018 AccorHotels certified review
« Good »

Pool not working. Bed not comfortable

Lynne R. Families - 02/10/2018 AccorHotels certified review
« A great short stay »

Stayed the night for a concert

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