ibis Gading Serpong Hotel 3 stars

TripAdvisor rating 4.0/5 429 reviews
ibis Gading Serpong
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+ 14 Services
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Room 1

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Hotel extras

  • Web corner and free WiFi throughout hotel area

  • 5 Meeting Rooms including a Ballroom with capacity up to 600 pax

  • Taste Restaurant and Lounge Bar offering international and local cuisines

  • Free shuttle bus to Summarecon Mall Serpong

  • Professional in-room spa and massage treatment by Alaya Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre

Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong
Blok M5 no. 19
Serpong
15810
tangerang
indonesia

Tel: +622122220116

Fax: (+62)21/22220117

Contact email
  • By plane

    SOEKARNO HATTA At 20km / 12 miles

  • By train

    Serpong Train Station At 12km / 7 miles

GPS :-6.245356, 106.627741

Our accommodations

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Standard 1 Double Bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)

Standard 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)

Our restaurants and bars

TASTE

Type of cuisine: Thematic cuisine

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 265

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
ibis Gading Serpong

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,755 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

429 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.2/5

Regia C. Business - 15/08/2019 AccorHotels review

1. When I arrived for check in the hotel are full house, may be it's because the group check in. The room are not ready and we have to wait for an hour to check in. The front desk did suggest to wait at the 2nd floor for the welcome drink. 2. When my company booked for my arrival, I have requested to have the nice city view since I'll be staying for 4 nights, but when check in the front desk gave us the wall view :( 3. Since my stayed are sharing with my colleague, the slipper were only 1 (one) pair in the room. 4. House Keeping/Laundry and Front Desk are lack of communication between the Reservation. The reservation booked by the company for Room + b'fast & Laundry charge to the company, but these 2 department ask us to pay the laundry at room and upon check out. I have tried to give the GL upon check in/out but the front desk keep refuse to take the GL. Please improve your communication among the Front Office (FO) and House Keeping (HK). 5. For reservation please give the note or information to FO and HK/Laundry to every reservation you've receive from your customer to avoid miss communication between the guest and your employee (FO & HK). 6. Breakfast are good so far. 7. Transport/driver from hotel-office-hotel are on time. The driver are well safety drive.

a hotel i would stay again

Customer review rating 4.2/5

Jasanah Solo - 15/08/2019 AccorHotels review

the staff was very helpful and on hand to give assistance when needed

Very nice room and staff

Customer review rating 4.2/5

Maurice K. Couples - 13/08/2019 AccorHotels review

Very good staff room clean good housekeeping no complane

Customer review rating 4.2/5

Berly Business - 12/08/2019 AccorHotels review

Nice and delicious breakfast

The Nice Rest at 1517

Customer review rating 4.2/5

Dino A. Families - 12/08/2019 AccorHotels review

Room 1517 is quite big for our family (3 of us). Good quality matras and pillow. Clean bathroom although a bit smelly). Window adjacent to next building - not much view to see

Mediocre facilities, the hotel workers tried their best

Customer review rating 4.2/5

-- Business - 12/08/2019 AccorHotels review

-Not all breakfast stations were ready (western station was only ready around 7am) -Egg station at breakfast wasn't attended -Breakfast area is tight and can get crowded very fast in the morning -Room size was good and clean, keep it up! -Bathroom design and construction was of a low-budget hotel. Flush button was broken and wasn't fixed/replaced (room 1102)

KARTHIKEYAN

Customer review rating 4.2/5

Karthikeyan Business - 12/08/2019 AccorHotels review

BAD SUPPORT OF YOUR STAFFS

Disappointed

Customer review rating 4.2/5

Dj Business - 12/08/2019 AccorHotels review

I used IBIS Hotel after a long time and honestly felt the quality of room and amenities have really downgrade.

Beyond my expectation

Customer review rating 4.2/5

Ria B. Families - 11/08/2019 AccorHotels review

Great hospitality

awesome

Customer review rating 4.2/5

Kenny S. Business - 11/08/2019 AccorHotels review

one of your GRO , Pamela shows works of high quality helpfull and responsive.

Amazing.

Customer review rating 4.2/5

Vania C. Families - 10/08/2019 AccorHotels review

I never imagined I would get good service. A very unique and comfortable room and very delicious food every day. But I have one complaint, when I ask for help give us more toothbrush, slippers, etc. the response given is very long. At 1 p.m. I called number 4 and there was no answer after that I called number 1 and they pick up the phone and said that it would be delivered immediately. we waited 1-1,5 hours and no one came to our room. Finally we took the initiative to call the housekeeper who was working in front of our room give us more slippers, toothbrush, etc.

Satistied location away from stressful traffic situation in Jakarta

Customer review rating 4.2/5

Jessie D. D. Business - 08/08/2019 AccorHotels review

Everything is alright as per value of money paid except the restaurant extremely too crowded. Have to take my breakfast on waiting lounge.

Good Restaurant Good Taste

Customer review rating 4.2/5

Vjay Business - 07/08/2019 AccorHotels review

The restaurant area become spacy, breakfast menu become more complete. Keep it up guys

No comment

Customer review rating 4.2/5

Munandar R. Friends - 07/08/2019 AccorHotels review

Pelayanan Ibis jempol

The bed smells and the towels are not clean.

Customer review rating 4.2/5

John K. Business - 06/08/2019 AccorHotels review

I stayed at room 1219 and I suspected that the bed may have been used by some unknown employees without the management's permission for sleeping. The bed smells and also the towels are not clean and with stains. Not a good experience for me and I will not recommend to friends to stay in Ibis Gading Hotel Serpong. This is my honest comment.

A budget hotel with a handy staff

Customer review rating 4.2/5

Sing S. R. Families - 05/08/2019 AccorHotels review

We stayed at this hotel because our son had to perform at Sumarecon Mall Serpong. Ibis is known as a budget hotel ... what amazed us is a very helpful staffs, A to Z. The security staffs helped us to get a parking place and allowed us to park temporaly in the best. The front desk did their job in a flash, then the staff allowed us to use a meeting room for having a breakfast (while the dining area were full). Last but not least, all the staff are try to serve their best in the limited situation. Thank you all!

Great price for great staycation

Customer review rating 4.2/5

Chyntia Solo - 05/08/2019 AccorHotels review

It was all good. Room nice and clean and cold enough. Everything was nice. Front liners offered us gym and pool facility at best fitness and the springs. All went well. But the parking lot is quite small. Overall it was all amazing, all of the staff was friendly and nice! Will be back for sure

Excellent rest

Customer review rating 4.2/5

Ng D. Friends - 04/08/2019 AccorHotels review

Comfort and comfy, feels like home, services are outstanding, thanks ibis

nice but need improvement

Customer review rating 4.2/5

R W. S. Solo - 04/08/2019 AccorHotels review

nice but have any case that need to be improve.. like housekeeper sometimes forget to put complimentary water and towel at room also forget to refill the shower kit also laundry bag the cover on the roof at top of the door almost fall down due to the screw is missing but the housekeeper never look on that and never repair during my stay around 1 month..it can be drop object and dangerous for guest especially guest with children.

Nice place

Customer review rating 4.2/5

Rahmad H. Business - 31/07/2019 AccorHotels review

Nice place and near to the mall

Dear Mr. RH H, It is wonderful feel to hear how you share the comfortness room we have with the locations you fit in. We really thanked for those recommendations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Keep staying with Accor hotels and gain more reward point by booked through Accor mobile Apps or Accor official website at www.accorhotels.com/8826. Thank you again for sharing your experience, looking forward welcoming you back to ibis Gading Serpong to sharing another wonderful stay with us. Sincerely. Jamal MUHAMAD - General Manager
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