ibis Gading Serpong Hotel 3 stars

TripAdvisor rating 4.0/5 386 reviews
ibis Gading Serpong
See on a map
+ 14 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Web corner and free WiFi throughout hotel area

  • 5 Meeting Rooms including a Ballroom with capacity up to 600 pax

  • Taste Restaurant and Lounge Bar offering international and local cuisines

  • Free shuttle bus to Summarecon Mall Serpong

  • Professional in-room spa and massage treatment by Alaya Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre

Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong
Blok M5 no. 19
Serpong
15810
tangerang
indonesia

Tel: +622122220116

Fax: (+62)21/22220117

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 20km / 12 miles

  • By train

    Serpong Train Station At 12km / 7 miles

GPS :-6.245356, 106.627741

Our accommodations

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Standard 1 Double Bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

TASTE

Type of cuisine: Thematic cuisine

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 265 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
ibis Gading Serpong

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,562 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

386 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location and service

Customer review rating 4.2/5

Pascal G. Business - 08/06/2019 AccorHotels certified review

Stay here for one night on June 2019. The hotel is ok for Ibis standard. The service and staff are very good. We have a pleasant, fast, and helpful services from all of the staffs. Especially the house keeping and reception. Good location and easy to find. Breakfast is ok for Ibis standard. However, the building is getting old. Probably will need treatments - especially in the bathroom. Will be happy to stay here for business reason in Serpong and Tangerang.

Nice place to stay

Customer review rating 4.2/5

Sudhira W. Friends - 05/06/2019 AccorHotels certified review

It was such a nice place to stay located not too far from sumarecon mall serpong.

Very good

Customer review rating 4.2/5

Sopandi Solo - 05/06/2019 AccorHotels certified review

Busniss hotel with four star standard class. Thank you ibis for the service and all team, keep it up!!

Enjoyed the stay

Customer review rating 4.2/5

Ramkumar Families - 05/06/2019 AccorHotels certified review

Stayed for 10 days with my wife. Friendly and caring staff. Food was quite good. Above all their General Manager, Mr. Jamal personally ensured our stay was comfortable. Many thanks for making our stay a memorable one!

Pleasant time

Customer review rating 4.2/5

Angela Solo - 03/06/2019 AccorHotels certified review

The staffs were always helpful. And honest. I lost one of my gold earring and I didn’t even realised until the housekeeper found it and put it on table next to bed. The only confusion I had was that I was given a smoking room as I requested, but I couldn’t open the window.

Customer review rating 4.2/5

Amelia Business - 01/06/2019 AccorHotels certified review

Tried to order ice cream in the restaurant for my niece and nephew who came to visit but they had none. Disappointing.

Dear Mrs. AM M, Thank you We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. My sincerely apologies for failing in services deliver the joy moments of you with your beloved relatives. This issue will be in our team attention of how advance monitoring food inventory can impact in guest services. Thank you again for sharing your experience, feel free to share your upcoming reservations at gs… Our hope is to have an opportunity to serve you with the changes we made. Sincerely, Jamal MUHAMAD - General Manager
Customer review rating 4.2/5

Permana Business - 31/05/2019 AccorHotels certified review

AC in the lobby and elevator should be improved to the cold temperature for reaching a comfort degree inside and for body

Dear Mr. PR P P, We very much appreciate your positive feedback regarding your stay at the ibis Gading Serpong, in regards of adjusting AC temperature to creating a comfort atmosphere for the guest. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

The best view and location

Customer review rating 4.2/5

Iwan J. Friends - 30/05/2019 AccorHotels certified review

It was unpredictable, my room was reserved by our organizer, first time stay in Tangerang, can see Sumarecon mall, many apartment building, city lights and main road with traffic smooth in the evening. Very enjoyable stay after busy by meeting whole day.

Dear Mr. H IM S, Thank you for the excellent recommendation you shared how comfort was your stay at ibis Gading Serpong. We are glad that you enjoyed your stay with the accommodations and hotel ambiences with the best location supporting your business activities. Feel free to share your recommendations for our service improvements on your wishes on your upcoming reservation. Sincerely, Jamal MUHAMAD - General Manager

Over all everything was great

Customer review rating 4.2/5

Neneng Friends - 30/05/2019 AccorHotels certified review

Just small part, the corridor bit smelly, maybe need freshner

Dear Mrs. DS R, We do very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback's for our service improvement. Thank you again for sharing your comfort experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

An enjoyable short visit

Customer review rating 4.2/5

Nurdin S. Business - 29/05/2019 AccorHotels certified review

It's quite tiring after long meeting in fasting month that I need to take a rest, so I took a nap for awhile. I got what I requested, the highest room, big single bed. Sahur is also nice there. So far, I enjoyed staying here.

Dear Mr. NU ST, Thank you for your loyalty... We very much appreciate your recommendation of comfort stay and the services our hotel during your recent stay. It is always a pleasure to receive positive feedbacks from a valuable guest as you. Keep staying with Accor hotels and gain more reward point by booked through Accor mobile Apps or Accor official website at www.accorhotels.com/8826. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

easy check in and check out

Customer review rating 4.2/5

Pepi Couples - 27/05/2019 AccorHotels certified review

no need any deposit, easy to check in. it was like a minute to get room. and also for the check out.

Dear Mrs. NMN, Thank you for the great recommendation stars you shared in our guest review. We are glad that you enjoyed your comfort stay with the rooms and with team services. Feel free to share at gs… for our service improvements on your wishes. Sincerely, Jamal MUHAMAD - General Manager

Sangat selesa.

Customer review rating 4.2/5

Hafiz Business - 26/05/2019 AccorHotels certified review

Makanan enak. Dobi terbaik. Room service pantas. Friendly host from all staff.

Dear Mr. MD H B M, Thank you for your trust with excellent rating of our services , is a great pleasure to received positive comment from our loyal guest as you are. I am happy to share your feedback among the teams, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Feel free to share your concern at gs… to make your upcoming arrival will be more as pleasant as previous one. Sincerely, Jamal MUHAMAD - General Manager

Our stay were pleasant

Customer review rating 4.2/5

Ach S. I. I. Friends - 26/05/2019 AccorHotels certified review

The staff friendly, the room quiet spacy, nice towel setup, can be recomended lah

Dear Mr. IL T I, It's wonderful feel to hear how you shared the comfort of your stay with the friendliness of all the team and the animation that you love too. We really thanked for those recommendations. As part of Accor Hotels brand we are promised "Well being at the best price" will always welcome you with the best services. Feel free to share your concern for our services improvement on your upcoming arrivals. Sincerely, Jamal MUHAMAD - General Manager
Customer review rating 4.2/5

Sahri Business - 24/05/2019 AccorHotels certified review

Staf receptionnya ramah-ramah

Bapak SI W yang terhormat, Terima kasih telah berbagi rekomendasi terbaik yang disampaikan untuk keramahan dari team resepsionis kami dari kunjungan Anda saat ini. Dengan lokasi yang sangat strategis dekat dengan sentra bisnis dan belanja Kami menawarkan kenyamanan serta pelayanan terbaik dengan harga kompetitif sebagai hotel bintang 3. Kami nantikan masukan dari kunjungan nyaman Anda lainnnya di gs… Hormat saya, Jamal MUHAMAD - General Manager
Customer review rating 4.2/5

Riadi Business - 24/05/2019 AccorHotels certified review

Breakfast taste is delicious

Dear Mr. MD R, Thank you for your trust with the greatest stars rating in guest review, It is a great pleasure to received positive comments of the delicious breakfast you shared. I am happy to share your feedback among the teams, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Feel free to share your concern at gs… to make your upcoming arrival will be more as pleasant as previous one. Sincerely, Jamal MUHAMAD - General Manager

Enjoy

Customer review rating 4.2/5

Affandy R. Couples - 24/05/2019 AccorHotels certified review

Friendly guess staff... clean room..good bed good sleep..reasonable price. Limited parking space..Burger King just cross the street and malay food besides the hotel.. will stay again

Dear Mr. AF R, We very much appreciate your great comfort sleep and cleanliness recommendations regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback from a valuable guest as you. The limited parking area is one thing that we can't avoid, but we keep innovating by delivering the best service to answer the needs. One of it, is the free Valet service for all staying guest as we provide currently. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Poor in-room facilities

Customer review rating 4.2/5

Yose Families - 21/05/2019 AccorHotels certified review

We booked 4 rooms and 3 of it have faulty aircon which caused the room to be stale and stuffy. Furthermore, the water heater wasn't working as well. Showering was a nightmare as you have to endure the change of water temperature from cold to burning hot every 3 secs. Although the front office staff was really polite and nice, the in-room facilities don't do justice to the hotel brand name as a budget hotel. We don't need really fancy hotel experience for a budget hotel but basic needs is what we're looking for

Dear Ms MY Y & GG, Thank you for taking the time to share us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations with the unstable temperature of hot water and improvement in AC. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, by continuing the AC cleaning and inspection program in periodically. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal MUHAMAD - Genaral Manager

Nice

Customer review rating 4.2/5

Bernard Families - 21/05/2019 AccorHotels certified review

Nice and comfortable hotel

Dear Mr. BE A D, It's wonderful feel to hear how you share the comfortness of your stay and the cleanliness of the hotel. We really thanked for those recommendations. Spare your time to visit the latest facility we have, The "BEST" fitness center is one of the evolution we make to answer the guest needs to have an exercises. This free facility is less than 20 meters distance between the buildings. Looking forward welcoming you back to ibis Gading Serpong to hear how wonderful stay you will have. Sincerely. Jamal MUHAMAD - General Manager

Innerroom needs to be checked sometimes by manager

Customer review rating 4.2/5

Albert Business - 20/05/2019 AccorHotels certified review

I think for budget price hotel like Ibis in Serpong, I would categorize this hotel as a very good one. But manager should check cleanliness of rooms sometimes, because we found the toilet was little bit dirty. But beside this accident, everything was good.

Dear Mr. AL G WR, We do very much appreciate your positive feedback regarding your stay at the ibis Gading Serpong. Apologized for the inconvenience experiences might have during your stay. It is always a pleasure to receive positive feedback especially related to our products and services improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal MUHAMAD - General Manager

Nice to short stay

Customer review rating 4.2/5

Arief R. Business - 20/05/2019 AccorHotels certified review

NIce room, good food but Air Cond is noisy

Dear Mr. EK A R, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. My deep apology for the inconvenience situations during your stay regarding the noisy AC motor. The issue has been noticed and fixed, the preventive program is also been create to avoid repeating issue in the future. Feel free to share with us 24/7 during your stay, my and my team are at your service. Thank you again for sharing your experience, and we hope to welcome you back to share the changes with you. Sincerely, Jamal MUHAMAD - General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in tangerang