Hotel - ibis Gading Serpong
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Gading Serpong Hotel

4.0/5 283 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 208 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 20 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,976 reviews

Our guest reviews for ibis Gading Serpong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 283 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Peter T. Business - 13/10/2018 AccorHotels certified review
« Clean , comfortable and welcoming. »

I was warmly welcomed right from the bell boy to the front office. The staff of Ibis really made me feel I'm not a stranger but as an honoured guest. I'm so appreciative and glad that I've chosen this affordable yet awesome hotel to stay whilst I was in Jakarta.

Dini Couples - 09/10/2018 AccorHotels certified review
« very good »

i love the room, it is clean and the bed so comfortable. what i'm think you need to fix lift is kinda scary and wobble. but overall, everyhing's great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DINI ARYANI RIDWAN, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. We are so happy to get feedback from youk. I will share your comments with our team. I am sure that this positive feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda Togatorop General Manager

Kuntuadi W. Business - 07/10/2018 AccorHotels certified review
« stunned »

extra ordinary staff hospitability, from Reception to Restaurant staff. There is a waitress in restaurant, who did an extraordinary service. Wishing her a successfull carrerr ahead.

Business - 04/10/2018 TripAdvisor review
« Good Hotel »

For basic amenities, this hotel offer good enough. Room small but okay. Breakfast so - so, location not bad. For short time visit, it's a good value. And for short business trip for Serpong area, it's also ok.

Business - 03/10/2018 TripAdvisor review
« Very dissapointed experience »

Tap water was brownish. Bed sheet was dirty. Got mosquito. Fruits served at breakfast were not fresh. Very limited parking space. Service was okay. When we asked for bed sheet changing they did it right away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear areta500, We thank you very much for your patronage to our hotel. We thank you as well for your feedback during your stay and for this mishap, please accept our sincere apology. Refer to your feedback, please be so kind to drop me an email to : gm@ibis-gading-serpong.com for further communication to solve this situation. Thank you for your help to inform me personaaly your room number and check in and check out for our internal follow up to avoid reocurrence. Your sincerely, Riganda Togatorop

Hans Solo - 02/10/2018 AccorHotels certified review
« Please for confirmation »

I never check in or check out on this hotel on 21 September 2018. Please confirm to me, who is check in on this hotel on 21 September 2018 use my id card or like what? Because this is really breaking the law. Please confirm to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HANS HENDY, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that our system invitation email was miss - match the period date of stay; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop General Manager

Yon Business - 01/10/2018 AccorHotels certified review
« stay at ibis serpong »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear YONATHAN DEANTONO, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. We will share your comments with our team. We believe that this feedback will be a motivation for all our staff because we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda Togatorop General Manager

Lidiah Families - 01/10/2018 AccorHotels certified review
« satisfied »

Satisfied but a little bit dissapointed with the air conditioning, not cool enough, room number 1207

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINA LIAO, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. We do apologize for the inconvenience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda Togatorop General Manager

Syamsuar Families - 30/09/2018 AccorHotels certified review

Good service for customer, keep this thing stay Not for a while

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S, Thank you for your loyalty... It is always a great trust to welcome you and the family back to the ibis Gading Serpong. By your trust we strive to continuously improve the quality of our services. Feel free to share your concern at gs… to make your upcoming arrival will be as pleasant as previous one. Sincerely, Riganda TOGATOROP - General Manager

Eri S. Business - 29/09/2018 AccorHotels certified review
« Clean and tidy »

I stay at Ibis for the whole week for business trip and it was worth the money. The room was clean and tidy; and the room service was fast.

Ahmad Families - 28/09/2018 AccorHotels certified review
« Good »

Good

Michael Solo - 28/09/2018 AccorHotels certified review
« It is a pleasurable stay »

The hotel is very nice, very friendly front-liner and also price-friendly. Great breakfast, could be better if there is an 'omelette' section, where hotel guests can request omelette. All in all, it is good!

Brigitta Families - 28/09/2018 AccorHotels certified review
« Need to improve service »

Good service, polite reception but the bed, pillow and bolster sheet are not clean There's a lot of black dark spots

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B M I, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. It is always a pleasure to receive positive feedback for our service improvements, we do agree with your concerns. It is why we always keep rejuvenate the hotel linens in sustainable and periodically. Our wish is to welcome you back and share this improvement on your upcoming reservation. Sincerely, Riganda TOGATOROP - General Manager

Wee Business - 27/09/2018 AccorHotels certified review

Room was comfortable. The toilet is quite small and the towels, although washed, seemed old, worn and dirty. Burger King, Dominos and a Chinese restaurant across the road but difficult to cross the road with incessant traffic. Doorman helped to block traffic to cross the road and luckily he guided another guest to the other side of the road to guide me back to hotel. Overall, a fuss-free cosy stay. Good for business.

Dima Families - 24/09/2018 AccorHotels certified review
« Look for better options. Stay was below average. Needs more attention from management. »

I paid for breakfast to be included but it wasn't. Seems there was a misunderstanding with booking.com offer vs hotel offer. I paid the extra money because I saw a green highlighted "breakfast available" so it seems I assumed it would be included hence Te higher price. Otherwise I wouldn't have paid more for the room. Room was a bit dirty. Weird stains on bed sheet. Bed was not comfortable to sleep on as the pillows were too hard. Need medium and soft pillows in the room. WiFi was OK. Bathroom was western style which is good. Shower worked but was a bit dirty. Door handles on shower was missing. Seems there was a device on top of the bed in the room that had a blinking light. Not sure if this is a camera or a smoke detector. Front car entrance staff were very helpful. Nothing much around the property and it is almost impossible to cross the road to get to the other shops. Would be great if there was a reliable train system or bus system without the pickpocketers. City seems to rely heavily on bikes and cars that get into traffic jams alot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D R, We appreciate your sharing concerns from the beginning you made the reservation through booking.com website to the moment you stayed. Please allow me to express my sincerest apologies for the inconvenience you may have. As an economic hotel portfolio in Accor Hotels group, ibis concept is "Well being at the best price" when you can find the comfort stay with your the best offer all the time. Misunderstanding marketing sentences in booking.com website is being process to be re-form. Feel free to visit our official website at www.accorhotels.com/8826 for best offer. We are taking serious measurement and action in cleanliness issues you shared, the linens rejuvenate are continuously progress. Thank you for sharing your concerns, we look forward sharing the changes with you in the near future. Sincerely, Riganda TOGATOROP - General Manager

Michelle Friends - 24/09/2018 AccorHotels certified review
« good service and value for money. »

OK. everything went well with the booking. Employee was very helpful and i'm able to get late check out without additional fee.

Gray Business - 23/09/2018 AccorHotels certified review
« Clean and Comfortable »

The room was quiet in spite of the busy road outside. The window coverings were very effective at blocking the light. The bed was comfortable, although I would have preferred a lower pillow. The washroom module was well-designed and clean, although I would have appreciated a hand towel and face cloth. The shower head in Room 1807 was partly clogged and stuck on an ineffective setting. I liked the bare floor, which were clean and more sanitary than carpet.

Kristo Couples - 23/09/2018 AccorHotels certified review
« Short Wonderful Trip »

Good

Charles D. Business - 23/09/2018 AccorHotels certified review
« Very good »

Good service. Room service food prices are little high.

Peter S. Business - 22/09/2018 AccorHotels certified review
« Adequate »

3 days - front office staff excellent. Response when calling from room mostly non existent - phones not picked up laundry not returned to room

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