Hotel - Novotel Phuket Karon Beach Resort & Spa
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Novotel Phuket Karon Beach Resort & Spa Hotel

4.0/5 1,547 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • PHUKET AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing
    • Pedal boat
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental
    • Archery
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Copy/print service available
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Hotel location

Our rooms

The resort features 7 accommodation options. Chill on the balcony of your standard room, take a dip in the private pool of your plunge pool suite, or enjoy time with your kids in a family room. There's an option for everyone at Novotel Phuket Karon.

  • 224 rooms
  • 224 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 34 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 5,717 reviews

Our guest reviews for Novotel Phuket Karon Beach Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,547 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mr &. M. S. Families - 18/01/2019 AccorHotels certified review
« Average... expected more! »

Room was noisy... place was overall run down. Pool requires intense repairs on tiling as all the concrete and grout has come away. My daughter slightly cut her foot on the edge of the tiling in the pool. Service in champion bar was a bit poor as staff could not understand English and our food order.

Fred Families - 15/01/2019 AccorHotels certified review
« Great for kids »

Friendly staff, good pools and activities for kids. A bit expensive. Family room overrated and expensive.

Khazamula M. Families - 14/01/2019 AccorHotels certified review
« My expectations were not fully met therefore not completely satisfied with our experience »

My expectations of the hotel/service weren't fully met, first the 'Family room' 4215 that we were allocated with didn't meet the standard of a family room:- 1. The bathroom has a glass screen which is a see through from the bedroom, how can you have such a feature in a family room? we had to ask for a shower curtain to be placed in the screen just to block the view into the bathroom, practically one can be seen when in the bathroom 2. The bathroom itself is under equipped, for a family room one would expect the bathroom to have both a Bath tub and a shower, 2 basins should also be provided in order for it to be called a full bathroom but this isn't the case especially that the room has a lot of space which to me is not necessary if you consider how the bathroom is so small and under equipped, generally the room has a lot of wasted space e.g the space between the cupboard and the bathroom, this space could have been incorporated into a bigger bathroom In terms of breakfast the provision of food is sub standard, there was only few options of food provided, considering that Phuket is an international tourist attraction you should take it into considerations that you host different guests coming from all corners of the world with different backgrounds which affects their food preferences because of religious background etc. we realised that Pork is almost a number one dish in Phuket because on the 9th of January 2019 in particular which happened to be our departing day. all 6 different types of meat provided had Pork in it? For instance different types of cereals was provided but only cold milk and one type of yogurt which was low fat/slim was provided, we had to ask for alternative yogurt to be provided for our table because we always have cereals with Yogurt not milk and if we had to have milk it would be hot milk not cold. We didn't have dinner at the hotel because every time I went to check what was provided for Buffet it didn't meet our dietary requirements due to various reasons, it was mostly Pork and red meet with only one type of Chicken which would be a waste for one to pay so much money for a buffet treat and only to have one type of dish? Generally our stay was a disappointment although the kids enjoyed swimming and meeting friends from all over the world

Simphiwe S. Couples - 13/01/2019 AccorHotels certified review
« Great experience »

It was truly amazing and I loved the fact that the facilities are maintained 24/7 and the hospitality from staff was always professional and treated guests with respect.

Couples - 13/01/2019 TripAdvisor review
« Disappointed End To Our Holiday »

We stayed at the resort for 6 nights and I must admit we were very underwhelmed with this place. Our first night we complained that the sink in our room was not draining and the Plunge pool of our room one of the jets were broken and was causing a bubbling noise outside our bedroom. After 6 nights these had still not been fixed. We had a very hard uncomfortable bed to sleep on, something I don't often come across with the Accor group. The room was clean and tidy and was very spacious, pleased with this. The first morning we attended the breakfast and waited inline for around 30 minutes to get a table. Once inside and seated we found that the food had basically run out and with only one person cooking in the kitchen egg station nothing was getting out to the other areas.We managed to get a small amount of fruit, a cold tea and a piece of toast. Next morning we were asked to go downstairs to eat breakfast. Fruit plate was served for us both to share, no side plates for us to use, then a toast and pastry share plate was bought to us, again no plate to spread the butter on the bread with, yes bread because it was not cooked like toast should be. I then ordered the omelette which was delivered partially cooked. We decided to leave the breakfast and venture out to another restaurant to have breakfast and pay again. We did this for the next 3 mornings before deciding to eat breakfast again on our last morning due to time restraints. Once again, the food was terrible and we had a piece of toast and cold tea and left. We also tried to eat lunch one day, I choose a burger which was delved half an hour later and was cold in the middle and my wife chips were cold as well. Having a 50% discount card we normally dine in the hotel but on this occasion we decided it best to find other venues to din at a higher price to just eat some quality food. I also need to say that the pool on day 3 of our visit was cloudy and smelt a horrible smell. We did get straight out and did not venture in for the rest of our visit. I also want to raise the unsafe drains on the side of the plunge pool, while standing on the rocks to turn of the spa my leg went trough the last grid down to my knee depth and I tried and fell back hitting my head. I am very lucky to not sustain too much damage of than some bruising and a couple of cuts to my legs.As a positive we did visit the spa in the hotel on 3 occasions and we were wowed with this. Nat and her time were simply awesome, highly recommended.

Pp Families - 10/01/2019 AccorHotels certified review
« Beautiful Stay »

Good Location and nice property. Room is clean with excellent breakfast and super friendly staff. Kudos to the team !

Sean M. C. Families - 10/01/2019 AccorHotels certified review
« Excellent location, good service. »

Booked this hotel via Qatar Airways holidays. From the initial booking i contacted the hotel guest team and they were excellent with their correspondence and follow up. Check in experience was smooth, check out experience was chaotic - too many people coming and going at once and a very hot and stuffy lobby - please get coolers. Also some of the receipts and bills were wrongly allocated which took some time to sort out. Adjoining rooms booked in advance and provided - rooms were reasonable size and great location to the pool. Valued the vouchers given if no room clean is required - this is a great initiative. Breakfast service was very busy, staff doing their very best under extreme pressure with so many diners all at once. Criticism 4* hotel should be providing fresh coffee - machine coffee was very poor, please note Western travelers place a lot of value in a good cup of coffee. Food on display was delicious- impressed with the chefs handling of the food orders at the egg counter - really quick. Christmas Dinner was very good though real pork cocktail sausages rather than tinned rubber ones would have been better. Limited Christmas Music at the Christmas Dinner was disappointing to be honest though the opportunities for photos with Santa was a nice touch and one that people enjoyed. The compere at the dinner was very enthusiastic and motivated people to participate. Staff are excellent workers with characteristic Thai smile - very impressed with their work ethic. I would stay here again with my family and would recommend this hotel to others.

Jen Families - 10/01/2019 AccorHotels certified review
« Fantastic room and pools »

Really enjoyed our stay. We had mostly no issues. One thing you may need to work on is service in the Champions Bar. Our first night in the resort was a disappointment. It took a long time to get a drink. And when they did manage to get a bottle of beer out of a fridge, they found they had none of the wine ordered. It took 20 minutes to work this out. It also took a long time to order and a long time to get food. The kids were exhausted and falling asleep on the table. When the food did arrive, all the adult food came first and the kids food last. It really should be the other way around. The service at the pool and in the room however was fantastic. Another thing would be the kids club. The staff were fabulous and my kids absolutely loved it. But when we heard that we couldn't leave the resort while our kids were there, it took away the whole point of it. The way I see it, is if I am in the resort, I would want to be spending time with my kids. The time when we wanted to utilise the kids club is when we wanted to do something that the kids would not want to do. For example, shopping. I wanted to go to Phi Phi island without them but wasn't able to go. We wanted to go out for a nice dinner outside of the resort without kids as they would not like the food, but wasn't able to do that. I was very disappointed in this and if I had known, would have looked for another resort that did offer this.

Anonymous Families - 09/01/2019 AccorHotels certified review
« Excellent service but the pools still need some renovation »

Easy to get responses via mail with the hotel. We got a family room at first floor that really didn't smell healthy, more like mold. We could change the room to a more noisy one close to the road but still it was better than the mold. The service during the week was good. The cleaning was done too late though, around 6 pm when we already had returned from the beach. The pool still need some renovation, still the joints between the tiles are missing so you easliy hurt your feet. Good support when arranging travels. Nice breakfast. Good service with guard supporting when we needed to cross the road to the beach.

Anonymous Families - 08/01/2019 AccorHotels certified review
« Great resort, great staff, room had maintenance issues. »

Enjoyed it all, except 1) the key mechanism to my room was broken for 3 days, 2) the telephone wouldn't ring to the desk, and 3) the toilet never flushed properly.

Mike Couples - 07/01/2019 AccorHotels certified review
« Pleasant stay. Good location. »

The location is great, a short walk from Karon Beach shops & restaurants. Staff were friendly and helpful. Looked to be very well set up to young children (though we do not have them). Buffets were enjoyable and great value (tried the Thai & Italian buffets). Rooms are nice, but require a bit of maintenance (our lighting was dodgy, with bedside light switches not working, but would randomly come on (sometimes in the middle of the night). Some attention needed to hot items at breakfast buffet as it was consistantly cold. Overall a good experience and we had an enjoyable holiday.

Mark L. Families - 07/01/2019 AccorHotels certified review
« A very good family resort, but too aimed at westerners »

We really enjoyed our stay at this hotel, but compared to the hotels we stayed at in Bangkok (Chatrium) and Chiang Mai (Makkachiva) it was too aimed at westerners, with higher prices, and lost the feeling of being in Thailand.

David S. Families - 04/01/2019 AccorHotels certified review
« Lovely resort »

We had a great time while staying at the resort. Food was excellent although at times the service was poor. Especially at the Champions restaurant.

Pruksachart Families - 04/01/2019 AccorHotels certified review

Nice place good service mind great attitude for all staffs, I will come back and stay Novotel Karon again

Robert Families - 04/01/2019 AccorHotels certified review
« 8 out of 10 »

We had a de luxe room on floor with a little private pool. The room was big which was needed since we were 2 adults and 2 kids in the room. Beds were nice, big size bathroom with both a tub and a shower. We never felt crowded even with 4 big suitcases. Pool area was good, sometimes there was no sunbeds but since our room was close by we could still swim in the pool. The prices on food and beverages was a little bit high in my opinion. The price for a pizza was the same as in Europe. Same with cocktails and the happy hour was limited to only frozen drinks. Our private little pool was actually a bit cold. So it was good to cool down, but not to have a beer and late night bath. Overall a very nice hotel. It had everything we could of needed. It was good that it was the outskirts of Karon and not in the center. I would recommend the hotel but not Karon beach to friends and relatives.

Sophie Families - 03/01/2019 AccorHotels certified review
« Ok, but way too expensive. »

When we arrived we asked if we could upgrade our room, and they said no, everything was occupied. That was a lie, because on every booking site I could find empty rooms. The prices in the restaurants and the little shop was EXTREMELY high and the food did not live up to the expectations. The cleaning staff was super friendly and helpful when our kids got sick, that was nice.

Eran G. Couples - 02/01/2019 AccorHotels certified review
« Pleasant stay, there are some areas for improvement »

We enjoyed the atmosphere around the pool and the garden. Staff is overall friendly but not proactive or advising. Rooms are specious but basic and a bit dated. Nothing exciting. Liked the location being outside the Karon noisy central but close enough.

Amarjit Families - 02/01/2019 AccorHotels certified review
« Had good stay and enjoy our holiday and good service from the hotel »

Good environment, food and room and friendly staff

Anonymous Families - 31/12/2018 AccorHotels certified review
« Satisfactory Stay »

It was a good and pleasant stay. My famiy had a good time at the hotel, enjoying the hotel daily activities.

Anindya C. Families - 31/12/2018 AccorHotels certified review
« Nice hospitable staff with good breakfast and a spacious room »

Nice hospitable staff with good breakfast and a spacious room . My room was upgraded to a child with bed on request by Abby . Thanks to her and let me have a extended check out .Multiple swimming pools . Nice beach across the road . Feedback which the hotel needs to address : - affordable food so that people will not eat at the beach sacks - More frequent shuttles to patong beach - complimentary city tours arranged by hotel - Complimentary Airport pickups Regards Anindya C.

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