Hotel - Novotel Phuket Karon Beach Resort & Spa
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Novotel Phuket Karon Beach Resort & Spa Hotel

4.5/5 1,438 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • PHUKET AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing
    • Pedal boat
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental
    • Archery
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Copy/print service available
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Hotel location

Our rooms

The resort features 7 accommodation options. Chill on the balcony of your standard room, take a dip in the private pool of your plunge pool suite, or enjoy time with your kids in a family room. There's an option for everyone at Novotel Phuket Karon.

  • 224 rooms
  • 224 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 34 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 5,164 reviews

Our guest reviews for Novotel Phuket Karon Beach Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,438 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Shairah S. Couples - 13/08/2018 AccorHotels certified review
« Great Experience »

We were surprisingly upgraded to a larger room with a pool and are very grateful for that. Hotel services and amenities were in good order. Service staff were very kind and friendly.

Mr T. D. B. Couples - 13/08/2018 AccorHotels certified review
« Service...... Staff were fantastic »

Iike I stated ur service and staff in particular with extremely good . Have recommend ur resort to all my friends and business associates Only one thing ur pools were a bit sad , could do with a freshen up , tiles not even , grout missing , gaps between waterline tiles and coping material, spa not working , filter and pumps not working Sorry to be so blunt , but I own a pool company ,Oceanic Pools and Constructions in Australia And specialise in building and renovating commercial and domestic pools I was wondering if at all possible to quote or tender on fixing or replacing the filtration system and bring the pools up to the standard of what the Novotel is known for. Also the maintainance and up keep,and training and using local staff to carry it out Tommy De B. Oceanic Pools and Constructions Oc… Even if we don't do business I will be back

Nicolas Families - 13/08/2018 AccorHotels certified review
« Great for families - but room for improvement »

We thoroughly enjoyed our stay at the Novotel karon Beach, but there are few things which need to be addressed purely on safety. The pool tiles are missing their grout and this dangerous...I was injured in one of the pools which required the attention of first aid. I could imagine this would be a big job for the hotel, but I cant see it improving. Second point the road crossing and the bridge water canal to main beach- this needs to be addressed this a family hotel and the access is terrible - the hotel management should work with local authorities to improve that horrible bridge and pathway, which with a pram is challenging to navigate - this would be a big improvement. On a positive though staff = amazing, rooms = brilliant, aqua aerobics = loved it, kids club - great. The Horizon Café for breakfast is hot, very busy and maybe the hotel should could consider using another area for just continental/cold breakfast to avoid the rush and hw busy the café can get.

Claire Families - 12/08/2018 AccorHotels certified review
« Amazing! »

We loved every minute. The staff were fantastic! Kids had a fabulous time at kids club and with the team at the pool. We’ll definitely be back. Thank you

Yy Families - 11/08/2018 AccorHotels certified review
« Room condition and service problem »

The air conditioner is so wet and make the room humidity is too wet. The bed is wet when sleep. The doll in room is dirty to play. And better no carpet inside.

Garrett Couples - 09/08/2018 AccorHotels certified review
« Great Experience with Culture in New Country »

It was pleasant overall! The staff was helpful in making sure that we had everything that we needed during our time there. The massages we received at the hotel were absolutely amazing! It was a good experience, but not without a couple flaws. 2 Things to Point Out: I would point out though is that our drains in the shower got clogged during the trip, and the staff was a little slow in responding to it. August 1st (Wednesday), my wife got sick from the surf and turf food that was served that night. We did not discover this until Thursday when she threw up and told me that the food thrown up looked like the surf and turf dinner.

Roger Families - 09/08/2018 AccorHotels certified review
« relax and happy stay »

Our family has a great vacation at the hotel. Thanks for every help, kindness and every smile during our stay. Will surely come back, as requested by my kids!

Navneet S. Families - 08/08/2018 AccorHotels certified review
« Front desk staff was extremely incompetent »

It was a bad choice. They had an issue charging my credit card and wanted a wire transfer, which was done promptly by us. I had requested repeatedly for an early check in as we had a 4-year-old with us. I was made to wait in the lobby for 4 hours and my little one was sleeping on the lobby sofa after all the jet lag. The duty manager Fa just didn't want to help, all she was interested in was to offer us a room charging us a half day rate. So much for a relaxed and happy holiday. The least that the front desk staff should be trained for is to have a little empathy. The only sunshine was the pleasant housekeeping and restaurant staff. Also the cockroach infestation in the hotel is bad.

Jayden Families - 08/08/2018 AccorHotels certified review
« fine experience of our stay »

there are three swimming pools in the hotel,one is big and deep,the others are suitable for children. I saw some staffs cleaned the pools in early morning everyday.the meals in every restaurant are also awesome,especially thai flavor buffet.one day my husband was hurt by accident,the staff named AREE helped us at first time,they were prepared first-aid kit,and solved the injury immediately.from that day,he AREE came to our room everyday for changing the bandage of my husband,we really appreciate it! thanks for everything they did for us. we are expect the next time we meet.

Paul Families - 07/08/2018 AccorHotels certified review
« Fantastic »

Couldn’t have wanted more with my 14 year old girl on my own

Raymond Families - 07/08/2018 AccorHotels certified review
« Relaxed family holiday. »

Enjoyed staying at the novetel. All employees were friendly and extremely helpful with anything that was asked of them. Great to see the hotel could accommodate for Gluten Free requirements however think that the restaurants menus were limited for choice. Breakfast was great however never looked forward to going due to the lack of airflow in the dining area and cool places to sit. Housekeeping was a bit hit and miss never knowing at what point of the day they would arrive. Seemed to be no system in place. Also one day would receive face washers and hand towels other days they would take dirty ones and not replace them. Pools seemed quite dangerous. One wrong step and you could slice a toe open. The grouting between the tiles was very poor making for sharp edges. Great service from the food and beverage team.

Angelo Families - 06/08/2018 AccorHotels certified review
« Perfect »

We Stayed 9 days , very Nice , we loved The staff, they Are very friendly, helpfull 24 hours! They Are always there when you need Them , they made our stay very Nice , fun. Great heated pool! Gym was Nice .... clean Room , breakfast Great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelo, We love reading how much you have enjoyed your stay with us, and the dedicated attention from our Heartists! We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Beth C. Couples - 06/08/2018 AccorHotels certified review

Our plan was to relax and have massages we managed both of those

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beth C., Check-in, Chill-out, that sounds like a perfect holidays! We love reading that you have enjoyed a relaxing time in our beautiful environment. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Kate Families - 06/08/2018 AccorHotels certified review
« Ms »

Great hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, it was a pleasure welcoming you at the Resort and love reading that you had such a great stay with us. We will look forward to your next stay, Warm regards, Jean Philippe Lovotti General Manager

Jiraphan N. Friends - 06/08/2018 AccorHotels certified review
« Overall excellent service! »

Thank you Khun Cherrie for making my stay memorable since pre-arrival process. Five-star to the housekeeping team for checking if everything is okay entire of my stay. and as well and surprise dessert platter on last night! Much appreciated. The room functions well with great soundproof in the room but would have been better if a hair dryer is provided. A small comment on the breakfast chef in egg section, he was pretty straightforward, and a bit harsh to a guest, the way he talk and his action seemed like he is very upset of something, i thought he had a bad day but i noticed that on both morning... I am okay with that but with other guests, that might not be good. Overall great though!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiraphan, We are glad that you had such a great stay with us, and also thankful for your recommendations that we will take up to improve further. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Owen Families - 05/08/2018 AccorHotels certified review
« I enjoy stay in your hotel. »

The staff are kind and helpful. Me and my family also like the hotel facilities and good food. we will come again. The location are good too nice and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Owen, We are glad that you have enjoyed your stay as well as the dedicated attention from our Heartists. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Rohana Friends - 05/08/2018 AccorHotels certified review

I'm writing this here because there's no other place to write it - I'm very pleased with the traffic Marshall (do you call him that?) I found his service in controlling traffic very, very helpful, both when we were trying to cross the road to the beach (in the evening) and when we were trying to turn in to the hotel on the bike. I didn't manage to catch his name, but I know he can speak Malay :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rohana, It was a pleasure meeting you during your stay, and delighted that you had such a time at the Resort. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Alia Couples - 05/08/2018 AccorHotels certified review
« Fantastic Hotel »

Friendly Staff Great facilities and great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alia, Sounds like perfect holidays! Our Heartists and I will look forward to your next stay. Warm regards, Jean Philippe Lovotti General Manager

Connor Families - 03/08/2018 AccorHotels certified review
« Wonderful family vacation »

An great experience all around. Staff was extremely friendly and helpful. Room was large and clean. Breakfast was excellent. Most of all the kid friendly atmosphere and activities were beyond our expectations. We hope to return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Connor, Our Heartists are dedicated to the well being our guests and it is our pleasure that you could have experienced their genuine sense of hospitality. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Jen Friends - 03/08/2018 AccorHotels certified review
« Average »

Average staff, check in took forever. Rooms cleaned very late and often not restocked properly. Had to ask for our bottled water. Transport from hotel very expensive.

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