Hotel - Novotel Phuket Karon Beach Resort And Spa
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Novotel Phuket Karon Beach Resort And Spa Hotel

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4.5/5 1,295 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • PHUKET AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Archery (Paying, Nearby)
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Copy/print service available
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Hotel location

Our rooms

The resort features 7 accommodation options. Chill on the balcony of your standard room, take a dip in the private pool of your plunge pool suite, or enjoy time with your kids in a family room. There's an option for everyone at Novotel Phuket Karon.

  • 224 rooms
  • 224 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 34 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating Based on 4,404 reviews

Our guest reviews for Novotel Phuket Karon Beach Resort And Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,295 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Shori Families - 14/02/2018
« Wonderful Vacation »

The welcoming was perfect, the food was good, the staff was excelent, the small details.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shori, It was a pleasure welcoming you at the Resort and delighted that you had such a fantastic stay! The Team and I will look forward to your next visit, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Kay Couples - 13/02/2018
« Had some good points and some bad »

Great room, clean and well equipped Great gardens and surrounds Accounting issues and manager not getting back to us as promised were disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay, We had a great pleasure welcoming you at the Resort and glad that you had a relaxing holidays. We also believe that the Accounting matters were cleared upon your departure. The Team and I will look forward to your next visit, Warm regards Jean Philippe Lovotti General Manager

AccorHotels certified review
Dux Couples - 11/02/2018
« Over promised! »

What was advertised on the plunge pool room on the website did not line upto in reality. The plunge pool was not private, it was always cold and dirty. People were cleaning it throughout the day so we could not use it. The pool bar drinks were over priced and the margarita were 1/3 full on the glass. We were told that’s how much they fill a standard drink! Also the power went out for couple of hours one night and then when it came back on all the lights were on in the room at the middle of the night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dux, We are sincerely sorry that your stay did not meet your expectations. Our Plunge Pool Suites are designed with an open air patio so our Guests can relax & chill out in a relaxing environment. We are sorry that you did not feel a sense of privacy. We also value your recommendation regarding the Service of the Beverage, rest assured that the matter has been addressed. Could we also share that we propose happy hours so guests can enjoy more for less. During your last stay, it was also unfortunate that a power disruption in the Karon District would have affected the Hotel and your comfort. We do hope that we will have the chance to welcoming you back so we could serve you better, Warm regards, Jean Philippe Lovotti General Manager

TripAdvisor review
Family - 11/02/2018
« Great location, beuatifull resort, wonderfull staff »

We had a great hotel experience, thanks to a wonderfull accomodating staff. The special attention of the kitchenpersonal, and especialy mss Paula, was a most welcome treat, and I would like personally to thank all of them on behalf of me and my family.

AccorHotels certified review
Jiyoon K. Families - 09/02/2018
« Very disappointed! »

First time staying at Novotel and I must say that we were very disappointed. We were comparing near by resorts but liked the look of mini suit and decided to spend 10 days there with our 3 year olds. I have also purchased “My kids” package for the whole duration as it sounded like a good option. The good: 1. Kids club – the ladies at the kids club are welcoming and friendly. It was a good place to spend during the day when it gets too hot. My son definitely enjoyed this. 2. Location – Although there is a challenge (there could be better walk path to the beach), it is close to Karon town/beach. 3. Transportation – Never had to wait for more than 5 min for transportation. However, the price seems to change every time (it was quoted 500THB to Patong, then we got charged 400 THB on different days) 4. Security guard – he would always help you to cross the road safely. Very friendly and pleasant. Definitely the best staff you have at the resort. 5. Mini-suite – the room was spacious and very convenient. However, the sofa bed was covered with “pink” sheets which my son hated and he ended up sleeping with us. Surely, you have different kinds of bedsheets/giant teddy for boys? The bad: 1. the breakfast is below average. There is lack of variety and space is too small for the resort. (very common for people to line up and wait for the table for significant time) You can never get coffee and it’s definitely under stuffed. Not to mention, it’s noisy (the horizon is right next to the main road) and dusty. (and very hot) Not your ideal place for enjoyable breakfast. 2. My kids package – I can read the terms and condition but why exclude orange juice from the drink menu but have soft drinks instead? This does not make any sense. The worst thing we only found out that Orange juice was not part of the deal on our 4th day as some of restaurants/bars in the resort were happy to serve us juice as part of My Kids package. Also, when we order ice cream as part of My Kids package, we got scoops of ice cream but was also offered popsicle on few occasions. However, you actually have to pay for popsicle additionally if you wanted to get that instead of scoop. If I knew it was going to be this difficult, I would have never paid for My kids package. 3. Room service – the room got cleaned but the mini bar was never re-stocked. We had to call and ask for it. One day, they left the ceiling tile open in the bathroom as they were doing some maintenance. Untidy and bad housekeeping 4. Lack of pool chairs – people reserve their chairs from 7am, otherwise, you have to be sitting on the floor (and I have seen few doing this) 5. Pool bar – fresh fruits are so abundant in Phuket yet they don’t sell fresh fruit shake. They have “famous” smooth using syrups and artificial flavorings. Also, the stuff at Pool bar is always grumpy, never greets/ or says thanks and you almost have to apologize for ordering drink from him. 6. General standard of service – the service is generally slow. We had to complaint to the concierge, because we had to wait about 1 hours for kids pizza and it was because they left it on the bench, completely forgot about it. And yet the bar manager didn’t even apologize and dismissed me when I raised this. Absolutely poor service! I can see that the resort can be great and has potential but it definitely need great improvements. (For the record, we have always stayed at Centara Grand resort when we visit Phuket – also did a day trip there and it was absolutely perfect)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiyoon Kang, We were delighted to welcoming you at the Resort, and glad that you have enjoyed the comfort of your Suite, the dedicated attention at Kids Worlds, the ideal location of the Resort in the Karon district, or the service proposed by our Security Officer. On the other hand, we are sincerely sorry for the service shortfall you could have encountered. Could i share that we do open 2 restaurants for breakfast, and propose a choice of International Buffet or a la carte, we offer the same flexibility for the offers under MyKids, and will certainly address any service issue on the matter. We are also purchasing additional sun loungers so everyone can relax and chill out on the pool sides. We do hope that we will have the chance to welcoming you in the future, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Tom Families - 09/02/2018
« A perfect stay for our young family »

The perfect hotel for relaxing, whilst entertaining the little ones

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, We are so happy that you and Family had such a wonderful time at the Resort and will look forward to wecloming you back soon, Warm regards. Jean Philippe Lovotti General Manager

AccorHotels certified review
Morten Families - 09/02/2018
« Nice chield friendly resort »

Very kind staff and great service. Great for traveling with two children. Good value ofr money. Food an beverage was fine. In total definitely in the better end of the scale, although more luxury (e.g. private pools, more thai inspired surrounding, and surroundings of more luxuriuos style) could be made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morten, It is a pleasure that you and Family have enjoyed your stay and the Quality of the Cuisine proposed by our Chef. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Roslyn R. Couples - 08/02/2018
« Very good »

Very relaxing and all the staff were very nice and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roslyn, We love reading that you could have relaxed and chill-out around our Pool Sides and enjoyed the dedicated attention from our Team. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Lania D. Families - 08/02/2018
« Great »

Lovely hotel, just wish there were face cloths and an iron and ironing board in the room .. found the bed a little too hard but otherwise all other facilities I could not fault! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lania, It is a pleasure reading that you had such a pleasant stay. We are sorry that you would have found the bed too firm to your liking, could we share that we do install mattress toppers and upon a simple request so you can have a perfect and relaxing night. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Julie Couples - 08/02/2018
« Nice hotel the wifi lets it down »

We had a lovely stay. the room was clean and overall everywhere was clean. The hotel bar prices were expensive but expected for hotel. It was difficult to get a sunbed in the morning as although it says dont reserve, people did then went off until lunchtime. We just opted for the beach as couldnt be bothered at getting up at stupid o clock to reserve a bed. The wifi was almost impossible to connect unless you went to your room in middle of day when everyone out. I spent many hours trying to connect to check in my return flight online so could book seats etc. You would get so far then it would disconnect. Also I needed to facetime my elderly mother to check on her daily. This was not possible so had to use my mobile and got an £83.00 bill when it should have been free. We were quite away from reception so whether this made a difference .They advertise fast wifi. This is far from that. Overall had a lovely time but would need to improve wifi for me to return,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, We were delighted to welcoming you during your stay, and glad that you have enjoyed it. However, we are sorry that the Wi-Fi experience did not meet your expectations. Could i share that we are currently upgrading our entire network to improve on delivering seamless connections. We are also increasing the number of sun Loungers around the pool side so everyone can enjoy & relax. We do hope that we will have a chance to welcoming you back in the future, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Syd B. Friends - 07/02/2018

Staff were helpful It was clean and looked after

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syd, We are so happy that you had such a great stay, enjoyed the atmosphere & cleanliness or the Resort, but most importantly the friendliness & attentiveness of our Team. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Vadim Families - 07/02/2018
« Overall pleasant experience. »

Arrived late in the day (~23:00pm) and unfortunately, the first room was not up to the standard I was accustomed to while staying in Accor Group hotels. Upon request, our party was moved to a much better (cleaner) room. The hotel is starting to feel "tired" but overall, local staff are an absolute asset to this facility - friendly, courteous, attentive.

AccorHotels certified review
Kelly B. Families - 06/02/2018
« Very well set out for kids, needs updating on hotel »

My experience was overall very good, though this hotel is in much need of a fix up. We found mold on the ceiling of were our shower was which left a funny smell in our room, the bed to be honest was tourchours is was way to hard, although we enjoyed our stay myself and husband just couldn't sleep most nights and we woke up so sore which sadly did effect our stay, I'll be honest this hotel really needs to consider this as if people who stay at your resort can not sleep it greatly effects there stay. Food at breakfast was great, staff were great and friendly but the food in the resort was really over priced, and very miss leading the menu prices are fine but then you go to pay its nearly double... The kids club was a massive let down the staff in there were not friendly I did not leave my kids in there they were grumpy, and inside the kids club everything was broken and very run down my kids did not want to be there at all which was a bummer, the kids activities on the other side were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, We are really happy that you and Family and a good time with us. Our Chef enjoys delighting our Guests and it is our pleasure that you have enjoyed his Cuisine. Could we share that do propose happy hours for Food and for Beverages so you could enjoy more for less. Glad that the kids have enjoyed the activities. Nonetheless, I thank you for your recommendations that we do value and will review to improve on the Quality of our Products and Services. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Ron H. Families - 06/02/2018
« Great Family Holiday »

We had a pleasant stay at Novotel Karon Beach. It was our first time to Phuket and found the resort to be very appealing when we first arrived. The facilities were clean and all staff were very friendly and helpful. Only downside is that some of the facilities are getting a little tired and could do with some attention and For example cracked tiles in bathrooms, grouting in the pools needs to be repaired/replaced, the wifi connection was poor. Otherwise everything was clean, resort food was great, We had a medical problem where staff went above and beyond to help us thank you. I would definitely recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron, Many thanks for you note and so happy that you and Family had such a great stay. Our Team is dedicated to the comfort of our Guests and we love that you could have experienced their genuine sense of hospitality and genuine care. We also value your nice words toward the Quality of our Cuisine. On the other hand, could we share that we are currently upgrading our entire wi-fi network to improve on the quality and consistency of its connections, as well as addressing the grouting issues you were referring to. The Team and I will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Scott M. Families - 05/02/2018
« We had a wonderfully relaxing family vacation. »

We really needed the rest and Novotel Karon Beach provided just the place. We didn't need to run around and do tons of activities so your hotel was wonderful for just rest and relaxation all day - swims in the pool, a quick workout in the gym, a jet lag revival massage on arrival, a beer and pool game at Champions sports bar and of course the delicious daily breakfast buffet!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, This sounds like perfect holidays and we are so happy that you had such great time! The Team and I will look forward to your next stay, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Jens B. R. Families - 04/02/2018
« Very good »

Kindly staff. Good service. Egentlig cequrity staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens, We are glad that you have enjoyed the genuine sense of Hospitality of our team and will look forward to your next visit, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Mie Families - 04/02/2018
« Very pleasent stat »

Nice welcome at the hotel Opputunity to "green stay"/minimum of cleaning and Them save up baht;-) Good tastet food at restaurant Nice smiling personel Good playroom and pools Little reclaime is the "movie/Cinema" acitivity. Didn't work and no personel that day we went:-( All together a really Nice stay!;-) The

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mie, Our Team is dedicated to create experiences our Guests Love, and it is our pleasure that you could have experienced their genuine sense of hospitality. We are also committed to contribute to a better environment and glad that you have supported our Green initiative. Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Sue E. Friends - 04/02/2018
« Very helpful staff team »

Nice clean hotel. Relaxed atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, We are so happy that you have enjoyed relaxing holidays with us and will look forward to your next visit, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Samantha M. Families - 04/02/2018

We loved your resort. Great location, the pool his stunning and the staff are super.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, Our Team loves creating Great experiences for our Guests, we are delighted that you could have enjoyed such a fantastic time with us. We will look forward to your next visit, Warm regards, Jean Philippe Lovotti General Manager

AccorHotels certified review
Anonymous Couples - 02/02/2018

Nice and new hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We love reading that you have enjoyed the relaxing atmosphere of the Resort and will look forward to your next visit, Warm regards, Jean Philippe Lovotti General Manager

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