Hotel - Novotel Phuket Karon Beach Resort And Spa
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Novotel Phuket Karon Beach Resort And Spa Hotel

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4.5/5 1,176 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Buffet Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • PHUKET AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Archery (Paying, Nearby)
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Buffet Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

The resort features 7 accommodation options. Chill on the balcony of your standard room, take a dip in the private pool of your plunge pool suite, or enjoy time with your kids in a family room. There's an option for everyone at Novotel Phuket Karon.

  • 224 rooms
  • 224 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 34 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 3,846 reviews

Our guest reviews for Novotel Phuket Karon Beach Resort And Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,176 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Susan S. Couples - 15/10/2017
« Loved the hotel, it was so easy to stay at the Novotel. »

We loved the breakfast except the juices, they tasted like cordial. Room service was excellent and the pool area was well maintained and very clean.

AccorHotels certified review
Maria Families - 15/10/2017
« Maria »

My family had a good stay, staff were very friendly. Bed was comfortable, rooms clean, however we were missing a kettle and balcony chairs.

TripAdvisor review
Family - 15/10/2017
« Great Family Resort, 5 Star Service »

The Novotel Beach resort was fantastic and is highly recommended, 5 Star Staff and hospitality. Stayed for 6 nights in a plunge pool room. The room was great, spacious and clean. Hugh bathroom. The outside area of the room was great, especially early morning drinking coffee, very relaxing ! All staff including ground staff greeted us every morning with a smile. The 3 swimming pools one of which has a water slide were great. Kids had a great time and couldn't get them out of the pools. Horizon cafe buffet breakfast had enough variety each day with the standard stuff but also some different things that we saw daily to keep the kids and us interested. A special mention to a trainee staff called "saw" she was very pleasant and also treated us with a friendly smile, my kids made friends with her and she always found time to accommodate us. She is a star and should go far !! Cleanliness, facilities, food and drinks (multiple outlets) all great. Staff greeted with a smile and were more than happy to help in any way We had one issue where we were struck down with some bug that had us not well from about 24hrs (a bug ?) The staff were over and above willing to help, even providing a taxi, which the hotel paid for, to take my wife to a chemist to get some medicine, this type of service you don't see anymore and the staff and hotel management went above and beyond to ensure we were looked after. Extra bottles of water, Chamomile tea and even breakfast in the afternoon (since we couldn’t make it during the morning) Hats off to the crew, you guys made our stay pleasurable !! Thank you all very much for your awesome service, it really made our stay exceptional - the entire staff were fantastic and accommodating. Jean Philippe Lovotti should be proud of the staff he has. Well done! 5 star service well done!! Jim

AccorHotels certified review
Geoffrey M. Couples - 14/10/2017
« The hotel staff was fantastic very enjoyable »

Very relaxing and a very enjoyable time

TripAdvisor review
Couples - 14/10/2017
« My stay »

This motel is well located at Karon only a few minutes walk in to town the over all stay was very good . Pools are great with plenty of seating. Food from the restaurant was fantastic and at a good price. Staff went out of their way to help.

AccorHotels certified review
Anonymous Families - 13/10/2017
« Good stay »

Lovely place to stay. We were upgraded from a family room to a suite, but there were only 2 towels and 4 of us in a king bed (the sofa bed wasnt make up and we only stYed for 1 night). The pools and kids club were excellent

AccorHotels certified review
Zaman Y. Couples - 13/10/2017

Fantastic, Would deffo book again. Only issue Wifi, which wasn't really good and effected me doing business in London.

AccorHotels certified review
Mj Families - 12/10/2017
« Ok stay but def not 4* »

The breakfast was ok, the cold items were not cold. The pools, kids club, massage ladies and the team at the bars/restaurants were great! The main spa reception lady had the worst customer service. She was extremely rude. Our room had a sewerage smell, we advised the manager and front desk several times however only to be handed a room spray and oil burner. We finally managed to change room with 2 nights left. The internet did not work properly at all throughout the stay and was noted by the front desk. Only time it managed to work was at 9:30 at night! The massage ladies were the best in town, we had hourly massages every day and had different ladies who we could not fault at all - the best!

AccorHotels certified review
Jeff Families - 12/10/2017
« Had an amazing time and the kids loved it. »

The staff were excellent and went out of their way to make sure we had everything we needed. The room was comfortable and located right next to the kids pool, which was great for us. The boys loved the kids club and wanted to go every day. The breakfast was excellent and had something for everyone. Located a 5 minute walk from the shops in Karon. Would definitely recommend this hotel.

AccorHotels certified review
Jess H. Families - 12/10/2017
« Nice resort and friendly staff »

Staff were lovely, kids club is great, food is good. Pool needs to be re grouted as tiles are sharp in some spots, need to have more stock of Gluten Free items as almost nothing was available over my weeks stay.

AccorHotels certified review
Hans Couples - 12/10/2017

bad services for checked-in, waiting too long and forget to bring luggage into the room.

AccorHotels certified review
Gaye P. Families - 12/10/2017
« Absolutely loved it »

Was a fabulous place to stay with family. Catered for every need.

AccorHotels certified review
Bao Y. Families - 12/10/2017
« excellent »

Everything is good

AccorHotels certified review
K Families - 11/10/2017
« Great staff! »

Unable to get adjoining rooms with kids for half of visit- able to be changed half way through visit but then settled into rooms so didn't change- only reason I booked hotel was because was told could have adjoining rooms- would have gone elsewhere had I know this wasn't possible.

AccorHotels certified review
Luiz S. Families - 11/10/2017
« Satisfactory, but the hotel can improve »

Overall satisfactory, with some items to be improved.

AccorHotels certified review
Shane Families - 11/10/2017
« Enjoyable and friendly, 7 night stay! »

Me and my family enjoy our stay and the food served at the hotel. But I just thought I would leave some feedback, coming from the construction industry in Australia and talking to a lot of guess there! There were a lot of poor finishers around the resort that need attention with staff standing around that could be doing something and the worst problem I Incounted was the main pool needs regrouting, because there are a lot of sharp tile edges around and under the water, so pool needs some attention and Also the plastic decking around pool needs attention all as a safety measure! No umbrellas in rooms for rainy days, get wet just going to breakfast! Thanks for your time and I hope this helps in making your resort a better one.

AccorHotels certified review
이. Families - 11/10/2017
« 최악이네요 »

This hotel is not the one of the worst hotel, but Novotel is the worst hotel in my life. This hotel ruined my trip and waste my vacation. Service was bad, room service was late and there are no room I booked. I got downgraded room but they said i got upgraded room even though window was broken and noisy.

AccorHotels certified review
James M. Couples - 10/10/2017
« Great honeymoon »

Arrived at the hotel late checked into a beautiful plunge pull suite. Got a beautiful fruit platter on arrival. The food was great and the service was outstanding

AccorHotels certified review
Ref Families - 10/10/2017
« Randall F. »

We really enjoyed our stay at the hotel. Our room (plunge pool suite) looked brand new and was much bigger than expected. The beach is breathtaking and just across the street. The breakfast was very good and worth the price. The hotel is ideally located for families who want to be close to the beach and a short taxi ride from Patong. A taxi ride using the Grab app was only 310 Baht to bangla road. The only reasons we are not giving the hotel a ten is because we have two complaints. The pools are all very nice, however, something needs to be done about the tiles inside the pool. Because the pools are not properly grouted the sharp edges of the tiles are exposed and they can hurt. This problem is especially bad in the kids pool (the one with the slide). Secondly, our room had a bit of an ant problem. We had to buy bug spray in order to deal with it. Overall, we are very happy that we stayed here and would likely stay here again if we ever visit Phuket again.

AccorHotels certified review
Anonymous Friends - 10/10/2017
« Disappointing »

When walking to and from our room, there was a foul smell of sewerage which we had to walk thru. Our room wasn't made up and when we asked about it we were told they were too busy and never got to it (we didnt ask for it to be made up every day) plus we had to ask for fresh towels as none were supplied and the ones we used dried due to the humidity, we had to ask for more water tea and coffee and fresh milk (when it actually came we waited over an hr for it because they were busy) bar service by the pool was terrible we used their device to call for service 6x in about an hr and still nobody came. The 3x 200 baht vouchers (which shouldve been 4) we received for not having our room made up were unclear on how/where to use them and never got to use ours. The most positive things about it was the amazing service from Gift (lady at the reception I think its her name) when i lost my phone and she offered me her phone to use and was nothing but helpful and compassionate with me and also on our last day after we had checked out and I was waiting for our transfer I was feeling very ill and the staff came and asked if i was ok and offered me cold towels and water which i am so grateful for. Overal,l my mum and I will not stay there again. For how beautiful the resort is, it leaves a lot to be desired.

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