Hotel - Mercure Hyderabad KCP
Mercure Hotel Mercure Hotel

Mercure Hyderabad KCP

4.5/5 461 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking (Nearby)
    • Private enclosed outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • RAJIV GANDHI INTL. AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:01-23:59
    • Opening hours : Week-end 00:01-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
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Hotel location

Our rooms

Enjoy a spacious and comfortable stay with modern business and leisure amenities alongside scenic views of the city or Hussain Sagar lake.

  • 128 rooms
  • 128 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Suite Box
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,621 reviews

Our guest reviews for Mercure Hyderabad KCP

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 461 reviews
Anonymous Business - 14/12/2018 AccorHotels certified review
« Check-In Issues »

We have a corporate account with you. Faced issues multiple times when we book more than one room and there is a confusion at the front desk that there is no booking details for the second room. This despite having confirmation at the time of blocking weeks earlier!! We had to wait for 40mins at the lobby to finally check-in!! Not good when you have packed meetings for the day. This has been escalated by my Organization to you. Hope this get sorted in future stays. On the same lines; do I require to give my ID proof each time I stay as you already have the details from my earlier visits??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajiv S., Thank you for taking my call and for sparing your valuable time in sharing your experiences during your recent stay at the hotel. This will certainly help us to enhance our processes. Our heartfelt regret for the unpleasant occurrences you’ve encountered. May I request you to treat this incident in isolation and not a reflection of our usual standards as it is rarest of the moments against our hard-earned recognition when our services do not meet the benchmark, we’ve set for ourselves. But at the same time we sincerely believe that mistakes are the best teachers we learn our lessons from; to look at our own limitations, overcome them and become more alert to rectify our faults without a delay. As informed to you, we have taken cognizance of your feedback with deep concern. I have personally addressed the issue and have taken appropriate measures to prevent such recurrences in future. Please me another chance to meet you in person and these type of issue will not be occurred in future. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Excellent S. F. C. I. T. C. O. Business - 14/12/2018 AccorHotels certified review

Very happy Nd satisfied with service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms I., It is so encouraging to get such appreciation for our services, we are extremely thankful to you for it. We, at Mercure Hyderabad KCP, are immensely glad to have hosted you. We are glad that everything during your stay went well and it makes us happy, when our guests have a comfortable stay. We will definitely keep up the good work. Do visit us again at Mercure Hyderabad KCP. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Satish K. Business - 13/12/2018 AccorHotels certified review

It was very nice. Every thing was good. Water temp in bath room was ok. But I like more hot. So if possible let there be a little more hot water option there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satish, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. IT is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address hot water suggestion to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Chandan M. Couples - 12/12/2018 AccorHotels certified review
« Comfortable rooms, great service and courteous staff »

Had a great stay , staff was more than willing to help , room service and housekeeping staff was particularly courteous abd helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chandan , Thank you for choosing Mercure Hyderabad KCP. We feel delighted and inspired by your candid review. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. Be it room service, housekeeping, food or amenities, we’re always on our toes to excel and to render the optimum all-round comfort without missing a single bit. We endeavor to provide the best to our esteemed guests and your heartfelt review of our services will help us evaluate our work better. Thank you for choosing us. We hope you will find us again. Yours sincerely, Sachin Gosain Assistant Front Desk Manager Mercure Hyderabad KCP

Rahul R. Business - 11/12/2018 AccorHotels certified review
« A pleasent comfortable stay »

It was a well taken care of comfortable stay at your premises. The only thing I would want to add is if you can open up the terrace garden as a viewing point it would be splendid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahul, Namaste from your very own Mercure Hyderabad KCP!!It was indeed a great “Honour” and pleasure meeting you and having you as our guest. Thank you for choosing our hotel for your stay here in Hyderabad. After receiving compliments from you this morning, I am also in receipt of your appreciation letter for our team. It is the appreciations and kind words like yours that motivate all our staff to strive for even greater levels of Guest Satisfaction. As per your suggestion for having a terrace garden will surely discuss our management. We hope to be able to match up to your expectations in the future and look forward to the pleasure of welcoming you back. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Prasad Business - 11/12/2018 AccorHotels certified review
« Nice »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prasada, On behalf of all of us here at Mercure Hyderabad KCP, I would like to thank you for your kind words of appreciation. I will convey your compliments to entire team. We have an uncompromising attitude when it comes to service, hospitality and food. We are glad to know that our passion and dedication is being recognized. Thank you and we look forward to having you with us again. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Ag Business - 10/12/2018 AccorHotels certified review
« Avearge »

it was an average stay as the response time from the team was high. Though Room was good but accessories were available only on demand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aarti, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for your review. It is wonderful to hear from our esteemed guests who choose us for the quality of service we offer. Your words constantly motivate us to work and improve upon our services. We apologize for the inconvenience that you have faced . I have personally addressed the issue to prevent such future occurrences and will make sure you will notice a perceptible difference on your next visit to the hotel. Look forward to welcome you again with bespoke attention & care. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Ravi K. Families - 10/12/2018 AccorHotels certified review
« Ravi K »

It was nice stay. The staff was very cooperative. The food was very nice. We enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi, We thank you for taking out your valuable time to review your stay and experience with us. Your comments are valuable to us in getting to know about our performance and making ourselves better. We extend our sincere gratitude for your gracious words. We are extremely glad that you enjoyed the rooms, food and experienced professional service. We ensure that the accommodation and dining experiences are well worth the money spent by our dear guests. Thank you again. We look forward to having you back with us at Mercure Hyderabad KCP. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Srikanth Friends - 09/12/2018 AccorHotels certified review
« Extremely satisfied »

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Srikanth, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are extremely glad that you enjoyed the rooms, amenities, service, and food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

S. Business - 09/12/2018 AccorHotels certified review
« Excellent »

It was wonderful experience with mercure hotel,am very happy with the service from mr.Vikram and miss.priya at dining area. I observed each and every employee of mercure,I felt very happy with mercure staff service.i like receiving of mr.Vikram(dining manager),and miss.priya too.i didn't like the facial expressions of Mr.mukesh who was served at 1st floor.please make him to change his facial expressions,this is good at customer service.over all experience was excellent at mercure hotel Thank you mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for taking out time for such an elaborate, yet honest review about Mercure Hyderabad KCP. We are glad to hear you enjoyed your time in Hyderabad. We at Mercure Hyderabad KCP pride ourselves for our hospitality and other top of the line amenities that we provide. All of our staff here are determined to put in their best and welcome the guest as one of their own. I have shared your special compliments with Mr Vikram, Priya and Mukesh and he is elated to hear the same. We are always looking to understand our guests better. Thank you for staying at Mercure Hyderabad KCP. We hope to see you again soon. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Aswin K. S. Families - 09/12/2018 AccorHotels certified review
« stay was pleasant. But food quality yet to improve. »

as mentioned above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aswin Kumar, I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found our front desk service quick and efficient, and that you enjoyed the room as well as our convenient location. I have taken note of your other point pertaining to the inconsistency of our food quality and assure you that I have shared this with the culinary team. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, I look forward to personally welcoming you back to our hotel. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Vamshi K. Families - 09/12/2018 AccorHotels certified review
« All Good- No complaints. »

It was a pleasant stay. The staff were very helpful and the room was comfortable and well equipped with every essential thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vamshi, We thank you for taking out your valuable time to review your stay and experience with us. Your comments are valuable to us in getting to know about our performance and making ourselves better. We extend our sincere gratitude for your gracious words. Our motivation and encouragement to give better services are found in feedback like yours. At Mercure Hyderabad KCP, we take all necessary steps to keep all our guests comfortable and it is great to hear that our efforts are worthwhile. We are extremely glad that you enjoyed the rooms, amenities, service, and food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to having you back with us at Mercure Hyderabad KCP. Yours sincerely, Dinesh Rai General Manager Mercure Hyderabad KCP

M. K. Business - 09/12/2018 AccorHotels certified review

I never forget this wonderful experience .. They treated me like my mother.. Iam very comfortable... Every thing is good..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., It is a great pleasure to know that it was a memorable experience. So delighting to know that you enjoyed every moment spent with us. We are grateful for your compliments regarding our Hotel, services and what makes us more contented is that our Staff made your stay more comfortable. I will extend your kind praise to every staff for their professional attitude and hospitality. Your comments are the best motivation for us to continue on extending a true Mercure Hospitality to our residents. Hoping you will let our hotel to be your gracious host during your future visits to Hyderabad. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Sushant Families - 08/12/2018 AccorHotels certified review
« Pleasant Stay! »

This was our 1st time with Mercure brand from the Accor group and we were pretty pleased with the overall hospitality and services provided. Since it was just an overnight stay for a transit that we had to do, so did not utilize most of the services but were happy with the room facilities and cleanliness maintained. Had utilized the bar service and the servers were very prompt in their service. The front desk were pretty quick in the check in and check out process and also helped in the local navigation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sushant, We thank you for taking out your valuable time to review your stay and experience with us. Your comments are valuable to us in getting to know about our performance and making ourselves better. We extend our sincere gratitude for your gracious words. Our motivation and encouragement to give better services are found in feedback like yours. At Mercure Hyderabad KCP, we take all necessary steps to keep all our guests comfortable and it is great to hear that our efforts are worthwhile. We are extremely glad that you enjoyed the rooms and promptness for our staff in IQ Bar and front desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to having you back with us at Mercure Hyderabad KCP. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

P. A. Business - 08/12/2018 AccorHotels certified review
« Comfortable stay and friendly staff »

The overall ambience of the hotel war good. The front office team was extremely friendly and food was also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. Your comments are valuable to us in getting to know about our performance and making ourselves better. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Khandaker R. Z. Business - 03/12/2018 AccorHotels certified review
« Most friendly team of staff at all levels »

Attitude of people I believe plays the most important part in a relationship. I was very satisfied to find that each and every staff of the property was ready to assist with a smile or friendly gesture. I must mention and thank the front desk staff and Ravi Shankar of Reservation as well as restaurant staff and particularly the restaurant manager.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khandaker, Namaste from your very own Mercure Hyderabad KCP!!It was indeed a great “Honour” having you as our guest. Thank you for choosing our hotel for your stay here in Hyderabad. After receiving compliments from you this morning, I am also in receipt of your appreciation letter for our team. After reading your feedback, I can’t express how proud I am for having team members like Ravi and Baikunth working with me. It is the appreciations and kind words like yours that motivate all our staff to strive for even greater levels of Guest Satisfaction. We are delighted to hear that you had an enjoyable visit and we look forward to the pleasure of having you with us again. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Varun Families - 03/12/2018 AccorHotels certified review
« Pleasant stay »

Hotel is located centrally in the prime locality of city, so we could easily go around. Food and facilities were good too and they match the standards of star hotel. Only flaw I noticed is quick service is lacking mqy be due to limitations in the staff. Over all was a pleasant and happy stay for a family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varun, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for your review. It is wonderful to hear from our esteemed guests who choose us for the location of our hotel. Your words constantly motivate us to work and improve upon our services. We apologize for the inconvenience that you have faced in terms of our inconsistent service. I have personally addressed the issue to prevent such future occurrences and will make sure you will notice a perceptible difference on your next visit to the hotel. Look forward to welcome you again with bespoke attention & care. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Bhavin S. Business - 01/12/2018 AccorHotels certified review
« Very Good Experience »

The Hotel is very centrally located with easy access to Metro Station as well as Banjara Hills Rooms are spacious and well maintained for the prices charging Special mention of Breakfast staff as they are always on the toes to serve you as quick and best they can Overall really recommend this property to stay, its a typical accor business hotel which you will enjoy KUDOS TO THE ENTIRE TEAM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bhavin, Namaste from your very own Mercure Hyderabad KCP!!It was indeed a great “Honour” and pleasure meeting you and having you as our guest. Thank you for choosing our hotel for your stay here in Hyderabad. After receiving compliments from you this morning, I am also in receipt of your appreciation letter for our team. After reading your feedback, I can’t express how proud I am for such team members working with me. It is the appreciations and kind words like yours that motivate all our staff to strive for even greater levels of Guest Satisfaction. We are delighted to hear that you had an enjoyable visit and we look forward to the pleasure of having you with us again. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

Escape08663065437 Business - 01/12/2018 TripAdvisor review
« Good hotel »

centrally located, within walking distance to metro station. Spacious and clean rooms with good food options and well laid out breakfast. Easy to cover all sides of the city from this central location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you so much for your wonderful review. Mercure Hyderabad KCP makes it a very important note to make sure that your experience is smooth and celebratory. Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable . As you rightly mentioned, the connectivity factor is one of the major reasons why people choose us. We deeply value your comment on our rooms, services, food, and facilities. It is valuable feedback like yours that gives us the encouragement to move forward with passion. Thank you for choosing us. We look forward to your visit. Yours sincerely, Soumitra Pahari Hotel Manager Mercure Hyderabad KCP

Satish K. E. Business - 28/11/2018 AccorHotels certified review
« Good »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satish Kumar, Thank you for visiting us again at Mercure Hyderabad KCP. The fact that you came back to stay with us proves that you greatly appreciate the hotel and the hospitality that we provide you. We are proud to have been of service to you. To know that you liked our service, amenities, food, Lounge bar, and rooms bring us immense joy. We try and provide the best of services and facilities to our guests and makes sure that they never feel inadequate about anything, for the money that they spend on accommodation with us. Thank you again, for being with us. Hope to see you soon. Yours sincerely, Sachin Gosain Assistant Front Office Manager Mercure Hyderabad KCP

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