Hotel - Mercure Strasbourg Palais des Congres Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Palais des Congres Hotel

4.0/5 927 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our rooms are equipped with individual air conditioning, minibar, satellite TV, pay-per-view movies, direct-line phone and voicemail, high-speed Internet and WIFI at an additional fee, trouser press, hairdryer, and tea and coffee making facilities.Our Privilege Room is designed for optimal comfort, including safe, iron and ironing board, bathrobe, espresso machine, and exclusive complimentary items

  • 174 rooms
  • 174 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 28 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,170 reviews

Our guest reviews for Mercure Strasbourg Palais des Congres Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 927 reviews
Mike F. Families - 11/08/2018 AccorHotels certified review
« Practical well positioned hotel »

Enjoyed the location, communal areas and pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael F., Thank you for your good comments about your stay in Mercure Strasbourg Palais des Congres. I am glad you appreciated our location and pool. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Céline H. Front Office Manager

Irene Families - 10/08/2018 AccorHotels certified review
« Overall satisfaction »

I changed the room becasue of no hot water, but the second room was better. The facility is a little old and it is located 10min by tram from city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene, Thank you for sharing with us your impression about your stay in Mercure Strasbourg Palais des Congrès. I am happy to hear you were overall satisfied with your stay in our hotel. I want to apologize for the plumbing problem (now fixed) that you had during your stay. I look forward to welcoming you again for your next trip in Strasbourg. Sincerely, Céline H- / Front Office Manager

Vipul A. Couples - 07/08/2018 AccorHotels certified review
« Awful »

We came in the hotel and the lobby area looks really good, we went to our room and it was really outdated. The pictures online are completely different and modern compared to the room (clever photography). We went to the pool area and it smelt, plenty of spider webs everywhere and the gym was smaller than the toilets in the rooms. If you look at the picture online and actually look at the gym area you will be surprised with the outcome. As we paid for the room in advance, we went to speak to the reservations manager who spoke to the GM (Patrick) and confirmed that we will be issued with a refund. I have never been so disappointed with my booking before, I wish I could have a better experience because we drove for 7 hours that day and wanted to chill out at the pool area and have dinner later but we had to go and look for another place to stay that night. Can you please make sure that the refund is processed because the reservations manager said we will be issued with a refund after 48 hours and its way over that now. Regards, Vipul

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. A., I am sorry that the hotel did not meet your expectations. As it was seen with the Reservation manager, we asked the refund of the payment done the 30th of June. This refund has been asked immediately after your departure. So it should be ok now. I apologize that the hotel could not satisfy you. Further the less I hope you had a good time in Strasbourg. Sincerely, Céline H. Front Office Manager

Anonymous Couples - 04/08/2018 AccorHotels certified review
« Good »

The hotel was good, but our room was a bit run down with wallpaper peeling off the wall. I also felt the swimming pool was a great facility, but could do with a renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M W., Thank you so much for staying with us and for your comment. I am glad you had a good stay. I apologize for the wallpaper, I shared your comment with our technical service department, it should be fixed very soon . I look forward to hosting you again soon. Sincerely, Céline H. Front Office Manager

K Couples - 30/07/2018 AccorHotels certified review
« Great location »

Great location - easy to get here from a motorway, enough parking spaces. Staff was very welcoming and helpful. Easy to get to the town centre; tram station just 2 minutes walk from the hotel; you can buy a ticket in the hotel. We stayed in the room on the 7th floor. Though it was extremely spacious, it was so dated; wallpapers were tired, stains on a carpet, ets. I presume bathroom was updated recently as it looked (apart from an old big radiator) and functioned well. But bed was huge with very comfy mattress and pillows. Breakfast was of a good quality but served in a huge area (like the one you would use for a wedding or a conference), which was also quite dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., First of all, we would like to thank you for having chosen to stay with us at the Mercure Strasbourg Palais des Congrès and for your precious time to share your experience with our future clients. Your review is very important to us and we are delighted to read that you had a wonderful stay and enjoyed the friendly and helpful staff. The good location is also very handy : right next to the tram station. I am sorry that the breakfast room did not meet all your expectations. We all hope to have the pleasure of welcoming you back soon! Yours sincerely, Céline H. / Front Office Manager

Klaus Friends - 20/07/2018 AccorHotels certified review
« Very comfortable. »

Good Location. Old Fashioned. Lovely staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline H. / Front Office Manager

Emma D. Families - 19/07/2018 AccorHotels certified review
« Mrs »

Convenien, comfortable and outstanding personal service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., I am delighted to read your amazing experience, and thank you so much for sharing it. At Mercure Palais des Congrès we are committed to look after all our guests, and it is normal to be there when our guests need us! We look forward to welcoming you back on your next visit to Strasbourg. Céline H. / Front Office Manager

Fbdl Families - 16/07/2018 AccorHotels certified review
« Good value for money »

Enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review the hotel. I was so pleased to read your positive feedback. We hope we have the pleasure of welcoming you again soon. Best regards. Céline H. / Front Office Manager

Maria Business - 12/07/2018 AccorHotels certified review
« High quality hotel - walking distance from theEP »

Overall very good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H. H., I want to thank you for your positive review about us. We were pleased to read that you appreciate staying with us. We are looking forward to welcoming you again for a next european session. Have a good summer. Best Regards. Céline H. / Front Office Manager

H. Couples - 11/07/2018 AccorHotels certified review

The room was very comfortable but the restaurant was very noisy with a large group booked in and the large TV screen was intrusive to our enjoyment of the meal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you for your review. I am glad you appreciated our rooms, but also sorry to hear your disappointment with the restaurant experience. I apologize for the inconvenience. Despite this I look forward to welcoming you back to the hotel soon. Warmest regards, Céline H / Front Office Manager

J M. H. Business - 05/07/2018 AccorHotels certified review
« Immediate and satisfactory response to my complaint »

I could not sleep during my first night as there was the very intrusive sound from something like the machine for the refrigeration system continuously in operation all night long. I was in room 716 and it seemed like this machine was directly above this room. Also the bed smelled musty, like the smell of spilt milk which has turned sour. The room was very well furnished but I could not enjoy the comfort as the noise was so intrusive. In the morning I complained about the noise and the female receptionist immediately understood and responded with the offer of a change of room which I accepted. This room, 510, was beautifully quiet and well maintained and was a pleasure to stay in. I slept very well for every one of my remaining 5 nights. I was attendiing a conference at the nearby location in the Palais des Congres. While not in the centre of Strasburg, the situation of the hotel is very close to the brilliant tram system that provides excellent acccess to the city centre and to the whole of the rest of Strasburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you very much for taking the time to give your opinion on your visit to Mercure Strasbourg Palais des Congrès. We are delighted that you appreciated our location and that you had a good stay with us (except the first night). I want to apologize for the noise of the first night and thank you for the remark concerning the efficiency of the receptionist that gave you another room. I will share your comment with her. We look forward to seeing you next time in Strasbourg! Céline H. Front Office Manager

Aristotle Business - 03/07/2018 AccorHotels certified review
« O.K. »

OK, acceptable. Could not adjust the temperature of the air-conditioner in the room, was set at 22C and could not be changed (only the power of the fan).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you to have shared with us your impression about your stay. I am really sorry that the room did not totally meet your expectations. Please accept all my apologies for the inconvenience. I have well noted your remark regarding the air-conditioner, and the technical service manager will check if the system works properly. However I hope that you enjoyed your stay in Strasbourg and I look forward to welcoming you again. Kind regards Céline H. Front Office Manager

Business - 01/07/2018 TripAdvisor review
« Good value »

Clean room, very comfortable bed and pillows and excellent service and friendly staff at the reception! Good value for money spent. Breakfast room was on the smaller side but with a very good selection of food. Located next to Exhibition center. Only a short walk to a tram stop and within walking distance to the airport bus to Frankurt Airport. Would absolutely stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MonaAndersson Thank you for your review and for staying with us recently. We are delighted that you found us well located in the city of Strasbourg and that you had a good stay in our rooms with comfortable beds. I also thank you very much for your good words regarding our staff. I will share your comment with all the team. We look forward to welcoming you back on your next visit to Strasbourg. Thanks again. Best regards

Dr S. M. Business - 22/06/2018 AccorHotels certified review
« Comfortable »

Comfortable room with good temperature control and ability to open the window (a short way!). Good shower. I would have given a higher score except for some annoying details such as no replacement of shampoo / shower gel / milk for coffee after the first day of my 2 day stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M.L., Thank you for your feedback and for choosing to stay at the Mercue Strasbourg Palais des Congres! Providing our guests with a comfortable and relaxed stay is of top priority to us, so we're pleased to learn of your experience. I want to apologize for the no replacement of the different things, I will see with the Housekeeper what happened. For the window, feel free to contact Front Desk to open it fully next time, it is possible to unlock the security with your agreement. We greatly appreciate your feedback, as we use it as a means to improve and we hope to have the opportunity to welcome you back soon! Best regards, Céline H. Front Office Manager

Anonymous Business - 21/06/2018 AccorHotels certified review
« Very kind staff. Good location with easy access »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. K., Thank you for your positive review about us. We were pleased to read that you had an excellent stay with us. The team and I are looking forward to welcoming you soon again to our hotel in the near future. Best Regards. Céline H. / Front Office Manager

Anonymous Family - 14/06/2018 TripAdvisor review
« Very old room uncomfortable bed and pillow »

The room is old, uncomfortable bed and pillow couldn't sleep all night. The breakfast was good though and the staff very friendly. The hotel is rather well situated not very far from the city center..

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you to have shared with us your impression about your stay. I am really sorry that the room and bed did not meet your expectations. Please accept all my apologies for the inconvenience. I am little bit surprised by your remarks, we usually have compliments for the quality of our bedding. However, I am glad that you took full advantage of our location and that you found the team were friendly to assist you during your stay. Once again thank you for taking the time to review us. Kind regards,

Vivian Business - 07/06/2018 AccorHotels certified review
« satisfactory »

The room was not fully ready for receiving guests. The TV and minibaar were switched off from the power circuit. The receptionist was very helpful, but had (a woman!) to move alone heavy furnitute in order to plug in the devices. The minibaar had apparently been off for a long time because it smelled badly. Otherwise, everything was Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you for the time you have taken to share your experience of your stay in our hotel. I really want to apologize for the electrical problem in your room. I thank you to be carefull of the receptionnist health, I told her to call for help next time if she has to move heavy things. Thank you again for sharing your experience and for your loyalty. I look forward to welcoming you again. Sincerely, Céline H. Front Office Manager

Anonymous Business - 03/06/2018 AccorHotels certified review
« Excellent position and facilities, dire need of renovation »

The hotel is very well placed indeed and its facilities including the pool are probably unique in Strasbourg but it has a dire need for renovation. Staff good and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.K., I really appreciate your very positive comments regarding your stay at Mercure Strasbourg Palais des Congres. I thank you for your remark concerning the staff that I will share with all the team. I also well noted your remark concerning the need for renovation of some parts of the hotel that I will share with our owner. We are looking forward to welcoming you again soon. Regards, Céline H. Front Office Manager

O. Families - 23/05/2018 AccorHotels certified review
« Good stay! »

Great location near the tram stop, only 5 stops to the center. Good size room and comfortable beds and pillows. We booked breakfast with our stay but unfortunately breakfast was not good, not a lot of options for bread, the pancakes were hard and the croissants were not fresh, we even skipped breakfast on our second day. One of the reasons I booked this hotel was because of the indoor heated pool, but unfortunately the pool was not heated, the water was extremely cold so we did not use it. Overall it was a okay stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O., Thank you to have shared with us your impression about your stay. I am really sorry that the breakfast did not meet your expectations. Please accept all my apologies for the inconvenience. I will share your remarks with the FnB manager. Concerning the temperature of the swimming pool, we were had a technicical problem that we fixed but it took time to find back the 28, 29 °c that we usually provide. I really apologosize for this. I hope that despite of that you enjoyed your stay in Strasbourg and I look forward to welcoming you again. Sincerely, Céline H. Front Office Manager

Yvie Couples - 23/05/2018 AccorHotels certified review
« Good example of the Accor Hotel standards »

Easy to find, and if driving plenty of car parking (once the conferences are finished). Very near the tram line for exploring the city. Great welcome from reception and keen to pass on any information which would help your visit. Lovely large room on 5th floor with view over to cathedral, very clean and comfortable. The dinner in the restaurant was very good and very pleasant staff. Good stay, and would recommend and stay there again if in the area. We moved on as the weather was not good the next morning, fog and heavy rain and we were going back to UK after being in south of France., nothing to do with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for the time you have taken to share your experience of your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline H. Front Office Manager

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