Hotel - Mercure Strasbourg Palais des Congres Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Palais des Congres Hotel

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4.0/5 869 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our rooms are equipped with individual air conditioning, minibar, satellite TV, pay-per-view movies, direct-line phone and voicemail, high-speed Internet and WIFI at an additional fee, trouser press, hairdryer, and tea and coffee making facilities.Our Privilege Room is designed for optimal comfort, including safe, iron and ironing board, bathrobe, espresso machine, and exclusive complimentary items

  • 174 rooms
  • 174 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,828 reviews

Our guest reviews for Mercure Strasbourg Palais des Congres Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 869 reviews
AccorHotels certified review
Andy Business - 20/01/2018
« nice place »

Nice place, the superior room is homely. Good pool, sauna, unfortunately showers are hopeless and archaic...

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREJS V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. Concerning the shower of the pool, I will inform the Technical service Manager to see if he can do something. I really apologize for the inconvenience. Thank you again for sharing your experience, and we hope to see you back for a next visit. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Anonymous Business - 20/01/2018
« Appropriate for usiness trips to the EU institutions »

The staff was helpful, the room comfortble, the bathroom offers everythingyou need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Magyar, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

TripAdvisor review
Couples - 05/01/2018
« Great stay »

It's my second time in this hotel. The reason I chose it is it's close to the center (2 tram stops away / 5 minutes ride) and it has a car park which is free. During Christmas, with the center closed, finding a parking place would have been a nightmare. I got upgraded to a Privilege room so I can only comment about that. The room is spacious with a huge bed that's really comfortable. You have a coffee machine there, a teapot and complimentary refreshments. The bathroom is also very big. The breakfast was also good. You have a wide variety of cheese and meats, tons of different pastries, juices and hot beverages. What I'd like to highlight is the staff. They were very helpful and always with a smile on their face, especially the kitchen staff who remembered we asked for slices of lemon in the first morning and in the next days they brought it without asking. This level of attention is rarely seen in Accor hotels. There are also not so good things with the hotel. The rooms are in need of an upgrade, because they look dated. The wifi is working very very bad. Most of the times it didn't connect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan S, Thank you for your review regarding your most recent stay with us here at the Mercure Strasbourg Palais des Congres! We appreciate your time and feedback. We are pleased that the hotel met globally your expectations. We thank you also for the compliments especially concerning the staff and be sure that we will share your comments with the restaurant and kitchen staff. Be assured that we will also check if the wireless internet is working correctly now. We hope to see you again for your next visit in Strasbourg. Kind regards.

AccorHotels certified review
Agnieszka J. Families - 01/01/2018
« Mrs Agnieszka J. »

Everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnieszka J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Dan S. Couples - 29/12/2017
« Excellent stay »

It's my second time in this hotel. The reason I chose it is it's close to the center (2 tram stops away / 5 minutes ride) and it has a car park which is free. During Christmas, with the center closed, finding a parking place would have been a nightmare. I got upgraded to a Privilege room so I can only comment about that. The room is spacious with a huge bed that's really comfortable. You have a coffee machine there, a teapot and complimentary refreshments. The bathroom is also very big. The breakfast was also good. You have a wide variety of cheese and meats, tons of different pastries, juices and hot beverages. What I'd like to highlight is the staff. They were very helpful and always with a smile on their face, especially the kitchen staff who remembered we asked for slices of lemon in the first morning and in the next days they brought it without asking. This level of attention is rarely seen in Accor hotels. There are also not so good things with the hotel. The rooms are in need of an upgrade, because they look dated. The wifi is working very very bad. Most of the times it didn't connect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. S., All the staff thank you for your excellent appreciation. We are pleased that the hotel met your expectations. We hope to see you again. Kind regards. Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Arie Couples - 23/12/2017
« arie »

friendly reception. fine christmas decorations. clean rooms. window sound isolation in room could be better. good breakfast. free parking spots available direct around hotel building. big TV in room. could not connect to the internet in the lobby. good internet connection in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. C., We are happy to see that you enjoyed your stay in the hotel Mercure Strasbourg Congres Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry Christmas. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Kevin Couples - 20/12/2017
« Our favorite hotel »

It’s always great. The staff is excellent. Everyone is friendly, welcoming, and professional. The rooms are comfortable ( great beds and especially pillows-my wife looked at the tags and ordered the same ones for home) and clean with plenty of space. Chocolates were waiting for us, very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. M., We are really pleased that you enjoyed your stay in our hotel. We also thank you for your loyalty. We hope to see you for your next visit in Strasbourg and I wish you a merry Christmas. Kind regards, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Emmanuel Friends - 17/12/2017

The check-in was done efficiently. The lady at reception was very nice and gave us some information about the town. Room was spacious, clean and comfortable. The shower in particular was great. The hotel is conveniently located

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards. Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
D. G. Families - 13/12/2017
« Nice and efficient working people but always same problems as in other hotels : clients who have no respect for other clients »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Anonymous Business - 03/11/2017
« US Physicist »

I found the whole operation to be very professional. Breakfast was excellent, evening meal options were limited and occasionally missing items but adequate to need. Rooms were clean, spacious and comfortable. Hotel staff were courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also ask the technicians to check our wireless internet as I see that you encountered problems with that. Thank you again for sharing your experience, and we hope to see you back in the hotel if you come back in Strasbourg. Sincerely, Julien TRULLARD Front Office Assistant Manager

AccorHotels certified review
Andrew S. Couples - 02/11/2017
« 3day stay potentially great but lacking certain standards »

A potentially excellent hotel - super staff at reception but poor service in restaurant for breakfast and rooms very over-heated (corrected and well dealt with by reception staff to the best of their ability. For the 1st time ever in a Mercure, I was deprived of a welcome drink for my guest , a serious error on the part of this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW STEPHENS, Thank you for your review. We are happy you enjoyed the hospitality of the staff. We apologize for what happened during breakfast time and for the over-heated room. Concerning the free drink: Accor asks us to give only a free drink for one person (the owner of the loyalty card). I am sorry about that. I will share your comments with the breakfast staff and housekeeping. I am sure that this feedback will serve us to improve the quality of our services. We wish to have you to visit us again! Thank you again for sharing your experience. best regards Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Jane S. Couples - 25/10/2017
« Great place to stay in Strasbourg »

We really enjoyed our stay, we had a privilege room and it was great, very large with comfortable furniture. The breakfast each day was very good and we enjoyed our meals in the restaurant. The staff were all efficient and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina FELIX Chef de Réception / Front Office Manager

AccorHotels certified review
L. Business - 23/10/2017
« L. »

Didn't get much sleep whatsoever due to extremely high temperature in the room. Upon checking out, the clerk at the reception notified us that climate control was now in heat mode and that we should have called reception so they could have unlocked the windows!!!! Very disappointing for a hotel of such class. None of our team of 6 (in 6 different rooms) has slept which resulted in a rough day at our business meeting the following day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you to have shared with us your impression about your stay. I am really sorry that the room did not meet your expectations. Please accept all my apologies for the inconvenience caused with the temperature in the room. We know that our heating/air conditioning system need to be improved because each guest cannot adjust himself the temperature. This is in project for the next renovations that we hope to start in a near future. For the moment the only solution we have is to unblock the windows. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Therefore I hope that you enjoyed your stay in Strasbourg and I look forward to welcoming you again. Kind regards Christina FELIX Chef de Réception / Front Office Manager

AccorHotels certified review
Anonymous Families - 23/10/2017

very nice staff and good overall service. very spacious and cormfortable room and good in room (welcome) service important for us is on site parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina FELIX Chef de Réception / Front Office Manager

AccorHotels certified review
C. E. Couples - 15/10/2017
« Excellent and politeness »

Absolutely correct

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina FELIX Chef de Réception / Front Office Manager

AccorHotels certified review
Anonymous Couples - 03/10/2017
« Always a great experience »

We were welcomed warmly, remembered by staff. Upgraded to a lovely room. So comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., As usual, it is a pleasure to welcome you. All the staff thank you for your nice comments. See you soon. Kind regards Christina FELIX Chef de Réception / Front Office Manager

TripAdvisor review
Couples - 21/09/2017
« Nice ! »

We came often in this hotel and it's always a pleasure . The staff is nice , the room is big , the room service super ! When we'll come back to Strasbourg , we'll come back in this hotel again ! The only bad thing I can say it's the oldness of the fitness room .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I want to thank you for your loyalty. I am pleased that our hotel always meets your expectations. Regarding the wellness area, it has been planned on the investment program to renovate it. I look forward to welcoming you again. Kind regards

AccorHotels certified review
Tim Couples - 11/09/2017
« Stop over stay »

Restaurant good , service great food good. Hotel in general very good. Rooms tired and smell of smoke, on 4th floor, best rooms yet the floor is infused with cigarette smoke. Sadly this means I will not use hotel again , shame

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Frost, Thank you for the time you have taken to share your experience of your stay with us. I am pleased that the hotel met your expectations. Therefore I would like you to accept all my apologies for the inconvenience caused with the smell of smoke. All the rooms is non smoking from January 1st 2017. Unfortunately, some guests do not respect the smoking ban. Despite of this, I hope that we will have the pleasure to welcome you again. Kind regards Christina FELIX Chef de Réception / Front Office Manager

AccorHotels certified review
Anonymous Families - 04/09/2017
« Pretty good »

With the exception of the cleaner consistently trying to enter my room, despite the Do Not Disturb sign on the door, my stay went smoothly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept all my apologies for the inconvenience caused by the chambermaid. I have already informed the general housekeeper about this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina FELIX Chef de Réception / Front Office Manager

AccorHotels certified review
Jen Families - 31/08/2017
« Good value, friendly, efficient service »

I stayed here with three children - not usually the most desired hotel guests - but we were made to feel very welcome. We were given a nice spacious room. The free wifi was good so the children cou,d all watch their own iPads in the evening. Breakfast was fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina FELIX Chef de Réception / Front Office Manager

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