Mercure Strasbourg Palais des Congres Hotel 4 stars

TripAdvisor rating 4.0/5 1,088 reviews
Mercure Strasbourg Palais des Congres Hotel
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Hotel extras

  • Very spacious rooms (323 sq. ft./30 m²)

  • Hotel close to the city center, European institutions and opposite the conference center

  • Spacious free parking

  • Indoor swimming pool

  • Easy access to tram and highways

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Dear Guests: our fitness and wellness center is free during your stay from 6:30 a.m. to 10:30 p.m.

Hotel location

Mercure Strasbourg Palais des Congres Hotel

20 Place de Bordeaux
67000
strasbourg
france

Tel: +33388378000

Fax: (+33)3/88370704

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS CTS :   2 LYCEE KLEBER

  • TRAM CTS :   E/B LYCEE KLEBER

  • By plane

    STRASBOURG-ENTZHEIM At 15km / 9.32 miles

  • By train

    GARE TGV At 3km / 1.86 miles

GPS :48.595111, 7.758031

Our accommodations

Our rooms are equipped with individual air conditioning, minibar, satellite TV, pay-per-view movies, direct-line phone and voicemail, high-speed Internet and WIFI at an additional fee, trouser press, hairdryer, and tea and coffee making facilities. Our Privilege Room is designed for optimal comfort, including safe, iron and ironing board, bathrobe, espresso machine, and exclusive complimentary items

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products

Superior Room with 2 double beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Our restaurants and bars

LE RESTAURANT

Type of cuisine: French

Discover our restaurant which offers a unique experience for a delicious and convivial moment. Staged in an original and creative decor, enjoy our gourmet and exclusive cuisine served in a live music dimension.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Rock, pop, jazz and soul inspire the decor. Take a musical journey from express breakfast to lunch and on to evening drinks, enjoying our trendy cocktails and Pica-Pica late into the night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 600

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Mercure Strasbourg Palais des Congres Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,879 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,088 reviews

Enjoyable stay

TripAdvisor rating 4.0/5

derekd118 Couples - 08/10/2019 TripAdvisor review

The hotel met our expectations in most respects. However, the restaurant menu for dinner was limited and the prices seemed expensive for what was offered. The hotel was well positioned just outside the centre of town but with good tram access.

Dear derekd118, Thank you for your feedback after your stay in Mercure Strasbourg Palais des Congres. I am glad you appreciate our hotel location but I apologize that the restaurant menu is not up to your expectations. Be assured that we shared your remark with the food and beverage manager. Despite of this disappointment, I hope you had the chance to explore the local area. We look forward to welcoming you back in the very near future. Best regards.

Very nice staff but extremely dissatisfied

Customer review rating 4.2/5

Thibault G. Business - 06/10/2019 AccorHotels review

I came to Strasbourg for professional reason and decided to opt to for the most expensive room (Privilege) as I had a very important meeting the next day. I wanted to have the best rest possible. Upon arrival, the staff was very professional and welcomed me warmly. Room was quite nice, even if a bit dated. However, the temperature was 26.5°C! I changed the temperature on the AC control unit, to no avail. Went to the reception where I was told that the control unit was "fake" and it was not possible to change the temperature. Only option proposed was to open the window to a noisy street. No commercial gesture was proposed, regardless of the fact that the room costed well over 200€. I barely slept 2 hours due to noise and extremely warm temperature in the room. I will have to come frequently to Strasbourg and this experience is unlikely to make me choose for this hotel again. Only up-mark was the staff who was very nice and polite.

Dear M. G., Thank you to have shared with us your impression about your stay. I am really sorry that the stay did not meet your expectations because of our air conditioning system. Please accept all my apologies for the inconvenience. It is true that at this period we have sometimes that kind of problem. Some rooms can need heater and others, like the one you occupied need AC, and unfortunately our centralized system cannot provide both at the same time. Despite of that I want to thank you to underline the quality of our staff and hope to welcome you again to show you we can do better. Kind regards. Céline H. / Front Office Manager

ok

Customer review rating 4.2/5

Andrew Business - 21/09/2019 AccorHotels review

Ok hotel, bit old fashioned (70ies) and slightly run-down. Nice pool, terrible showers.

Dear M. V., Thank you very much for your staying in Mercure Strasbourg Palais des Congres and for your feedback I am delighted to see that despite the "old fashioned" aspect of the hotel you have overall had a good stay with us. I look forward to welcoming you again. Warm Regards, Céline H - Front Desk Manager

Too short a stay

Customer review rating 4.2/5

Alexander B. Business - 15/09/2019 AccorHotels review

Great location for walking into the old town and then getting out of the city quickly onto the highways in the morning

Dear M. B, Thank you for your comment. We are glad you appreciated our location. We are looking forward to welcoming you again for another stay. Best Regards, Céline H. / Front Office Manager

Was great, room is a bit on the dark side

Customer review rating 4.2/5

Dror A. Business - 15/09/2019 AccorHotels review

The bed is really nice, rooms are nice and big. The rooms is a bit dark. Thanks for a nice stay.

Dear M. A., All the staff thank you for your appreciation. We are pleased that our hotel met your expectations. We hope to see you again. Kind regards. Céline H. / Front Office Manager

Conveniently Located

TripAdvisor rating 4.0/5

PigletSLittle Couples - 31/08/2019 TripAdvisor review

Hotel is in a good location. Rooms are large and clean. Breakfast is passable, but sausages and eggs can be improved. Catering also for tour groups can bring inconvenience, having had to wait ten minutes for a lift when a coach load of people with cases were all going up to their rooms. The Accor "Special Summer" offer turned out not so special as internet price after I had booked was less!

Dear PigletSLittle, Thank you for taking the time to leave a review after your stay at the Mercure Strasbourg Palais des Congrès. I am pleased to know that the location was very convenient for you and that you appreciated our rooms (size and cleanliness). I have also noted your observations about the breakfast. Whilst I am disappointed that these issues have dampened your impression of the hotel, I would like to assure you that we are consistently working on improving all aspects of the Hotel, therefore your feedback will be taken into account. Concerning offers, do not hesitate to contact the hotel directly, ACCOR hotels guarantee the best price. I thank you again for staying with us and hope that we will have the opportunity to see you again soon. Regards,

Very good - except for the swimming pool.

Customer review rating 4.2/5

Anne-elise Business - 29/08/2019 AccorHotels review

The room was spacious, comfortable and quiet but felt in need of redecoration. We enjoyed our meal in the restaurant, quality ingredients well cooked. The big disappointment was the pool. I would describe it as a health hazard. The water is not at all clean and the tiles surrounding the pool are covered in black mould. It is in dire need of a deep clean. Breakfast was very good with plenty of choice.

Dear Ms H., Thank you for taking the time to leave a review after your stay at the Mercure Strasbourg Palais des Congrès. I'm glad you enjoyed our rooms and our restaurant. I am really sorry that the pool did not meet your satisfaction and I apologize. We do indeed place a lot of importance on the cleaning of the common areas and the bad remarks concerning this are quite unusual. We have welcomed many people at the pool during these times, but I can assure you that the water is checked daily by our technical department and regularly by an approved laboratory. A reminder was also made to the housekeeper to increase the number of quality checks. In spite of this, I hope that we will nevertheless have the opportunity to welcome you once again. Best regards. Céline H. / Reception Manager

Instant Vacation

Customer review rating 4.2/5

V. Families - 25/08/2019 AccorHotels review

It was booked as last minute vacation plan. - Perfect location. - Bus/tram stop at 5mins walking distance. - Always smiling and supportive staff. - Rooms were big and clean, although bathroom was bit old fashioned and floors not completely clean. - Breakfast was with limited option for vegetarians, serving counters were conjusted and not properly arranged. - It would be good to have full spa facility. Overall it is good place to stay with family but not comparable to other Novotel/Mercure hotels we have stayed.

Dear M. V., Thank you for staying with us in Mercure Strasbourg Palais des Congres. I am glad you appreciated our location, our rooms and the staff. I'm sorry to hear that our breakfast did not meet your expectations and I apologize. However I hope we will have the opportunity to welcome you again and to do better next time. Best regards. Céline H. / Front Office Manager

Nice hotel in a convenient location

Customer review rating 4.2/5

David Families - 23/08/2019 AccorHotels review

Nice comfortable stay

Dear M. D., It was with pleasure with received you in our Hotel Mercure Strasbourg Palais des Congrès. Thank you very much for taking the time to share with us your experience and impressions. I hope to see you soon. Best regards, Céline H. / Front Office Manager

Could have been better

Customer review rating 4.2/5

Guy Families - 21/08/2019 AccorHotels review

Dear sir/madam I booked Mercure as I thought it will be the best for my family for what I need. 1)good star rating 4* 2)good room rating 3)good facilities (restaurant at the hotel,pool,bar and free parking. I received room 407: room was clean and very nice extras (free drinks,good coffee machine etc). The bad part, the smallest bed I ever slept in and luckily it was only for one night. Aircon is making allot of noice (I have a video) The reason I didnt complain at the moment was that I found out at 12 midnight and my kids of 4and6 where sleeping already after a drive from gardalake of 8 hours . I did say it in the morning to the receptionist about the noise and I explained him the reason I didn't complain or asked to move a room at12 at night but he didn't really (want) understand. When I saw that the receptionist wasn't really understanding I waited to receive this email to answer on and give my complain about this hotel. It's actually my first complain about an accor hotel as you can see in all my other reviews I am always very positive...hope to receive an answer on this mail. To finish in a positive way: great breakfast and the staf of the breakfast is AMAZING! Kind regards, Guy G.

Dear M. G., Thank you for choosing Mercure Strasbourg Palais des Congres and for your detailed review. I am very sorry that we were not able to provide you a good night sleep because of the Air Conditioning noise. I also want to apologize for the receptionist lack of understanding. Be assured that I have discussed with him about your comment and that I totally understand your issue. Nevertheless, we hope welcoming you again in our hotel and show you that kind of problem and service is quite unusual. Yours sincerely, Céline H. / Front Office Manager

A short but pleasant stay

Customer review rating 4.2/5

Ciro Families - 21/08/2019 AccorHotels review

The hotel is located just 1.6 km from the city centrum, reachable by 5 min tram (the stop is 100mt from the hotel) or 20 minutes walk. The hotel is very well maintained; the room was very clean and well equipped (huge flat tv, nice towel and bathrobes, coffee and espresso machine, outstanding wi-fi connection). The personnel at the reception desk was particularly helpful, professional and kind, ready to give advices and assistance. Check in and check out process was done at lightning speed even though the hotel was quite busy. A special thanks goes to Massimo for his kindness and professionalism.

Dear M. B., My whole team joins me in thanking you for choosing to stay at the Mercure Strasbourg Palais des Congrès. It is with great pleasure that we receive your compliments. In addition, I will not fail to share your appreciations with Massimo and with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. I hope to welcome you soon in our hotel. Best regards, Céline H. / Front Office Manager

Room confortable

Customer review rating 4.2/5

Emmanuel Families - 19/08/2019 AccorHotels review

Room is very confortable Swimming pool is quite old Globally satisfied or our stay Appreciated the tram very close also

Dear M. G., Thank you for taking the time to review your recent stay at Mercure Strasbourg Palais des Congres. It is great to read your feedback and I am happy to know that you enjoyed your stay. I am looking forward to welcoming you back in Strasbourg ! Best regards, Céline H. / Front Office Manager

Hotel stay fine but bikes stolen from car roof

Customer review rating 4.2/5

Anonymous Families - 12/08/2019 AccorHotels review

Overall our hotel stay was good. However it was spoilt by our friend’s locked bikes being stolen from their car roof whilst parked in the car park overnight. We also had bikes locked on our car roof which thankfully were not taken. This then necessitated a trip to the police station. A disastrous start to our 2 week holiday. We understand from the hotel receptionists that this happens all the time, which was also confirmed by the police. Why then are there no warning signs up in the car park or in the hotel information to warn guests of this risk? The hotel could have multiple signs up in the car park and offer a secure room to store bikes in overnight. Unfortunately this event will mean that we will not be able to risk staying at this hotel for holidays in the future.

Dear Mrs T., Thank you for taking the time to tell us about your experience at the Mercure Strasbourg Palais des Congres. I am so sorry that this experience was spoiled by this bikes theft and for what it involves (time lost, police, no bikes for vacation…) Unfortunately, as the police told your friend, Strasbourg is famous for its bike network but also for the number of bicycles stolen every year. The hotel is quite preserved usually but I am sorry not this time. I take note of your remark concerning signs up, be aware that there is one big sign at the entry telling : “the hotel is not responsible for valuable items…” but we will think about adding other signs and we already made an information paper for people that can be seen by the guests at the check in. Again I apologize for the inconvenience and wish you good vacations despite of that. Regards, Céline H. - Front Office Manager

Hotel ok, car park not secure

Customer review rating 4.2/5

Matt Families - 12/08/2019 AccorHotels review

We had bikes chained to the roof of our car. They were stolen overnight. The man behind reception said that was a regular problem as did the police officer when we reported it. There is CCTV but it only points at the door of the hotel. If this is a regular problem, there should be some warning. I would have chosen a hotel with more security or an enclosed car park.

Dear M. O., Thank you for taking the time to tell us about your experience at the Mercure Strasbourg Palais des Congres. I am so sorry that this experience was spoiled by this bikes theft and for what it involves (time lost, police, no bikes for vacation…) Unfortunately, as the police told you, Strasbourg is famous for its bike network but also for the number of bicycles stolen every year. The hotel is quite preserved usually but I am sorry not this time. I take note of your remark concerning signs up, be aware that there is one big sign at the entry telling : “the hotel is not responsible for valuable items…” but we will think about adding other signs and we already made an information paper for people that can be seen by the guests at the check in. Again I apologize for the inconvenience and wish you good vacations despite of that. Regards, Céline H. - Front Office Manager
Customer review rating 4.2/5

Anonymous Business - 07/08/2019 AccorHotels review

Always nice and treated as a frequent client

Dear M. B., Thank you very much for your good review about our hotel Mercure Strasbourg Palais des Congrès!! I am glad to hear you appreciated staying with us. Thank you for loyalty. It's always a pleasure to welcome you. Sincerely, Céline H. / Chef de Réception / Front Office Manager

Excellent

Customer review rating 4.2/5

Anatol Solo - 02/08/2019 AccorHotels review

The staff, the premises, the location. Please keep going.

Dear A. T., Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I will pass your comment to the team. I look forward to welcoming you back again soon. Kind regards, Céline H. / Chef de Réception

Perfectly acceptable

Customer review rating 4.2/5

George Families - 31/07/2019 AccorHotels review

there were no problems and staff were helpful

Dear M. K., Thank you to have shared with us your impression about your stay in Mercure Strasbourg Palais des Congrès. I am glad that you enjoyed our staff. I look forward to welcoming you again. Best regards. Céline H. / Front Office Manager

Very friendly staff, great room, hotel needs a bit of an update

Customer review rating 4.2/5

B. K. Couples - 29/07/2019 AccorHotels review

Great check in with friendly staff. Breakfast had everything. The pool smelled of mould, unfortunately. The Fitness room is a joke ;-)

Dear Mrs K. Thank you to have shared with us your impression about your stay. I would like to thank you for your congratulations about our staff; I will share your comments with our team. However I am really sorry that the pool area did not meet your expectations. Therefore I hope that you enjoyed your stay in Strasbourg and I look forward to welcoming you again. Kind regards Céline H. / Front Office Manager

Well positioned hotel with free parking suited our requirements.

Customer review rating 4.2/5

Anonymous Couples - 25/07/2019 AccorHotels review

Ample parking. Good public transport links nearby. Room size good. Bed good. Air conditioning average. Helpful reception staff. Very expensive beverages spoilt our overall good experience.

Dear M. W., Thank you to have shared with us your impression about your stay in Mercure Strasbourg Palais des Congrès. I am glad that you enjoyed our location and our room. I look forward to welcoming you again. Best regards. Céline H. / Front Office Manager

All satisfactory, as usual.

Customer review rating 4.2/5

Anonymous Business - 20/07/2019 AccorHotels review

The only (very small) remark. The water in swimming pool is too warm and refreshing, especially in summer months.

Dear M. H., Thank you for your lovely feedback! We have relayed your compliments to our team and we are all glad to know that you had a lovely experience. We hope to see you again next time. Best regards, Céline H. / Front Office Manager
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