Hotel - Mercure Strasbourg Palais des Congres Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Palais des Congres Hotel

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4.0/5 886 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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The fitness center and our sauna are currently undergoing renovation. You will be able to visit these facilities again in early April 2018. The covered swimming pool will be closed for annual maintenance from May 6 to 16, 2018 inclusive

Hotel location

Our rooms

Our rooms are equipped with individual air conditioning, minibar, satellite TV, pay-per-view movies, direct-line phone and voicemail, high-speed Internet and WIFI at an additional fee, trouser press, hairdryer, and tea and coffee making facilities.Our Privilege Room is designed for optimal comfort, including safe, iron and ironing board, bathrobe, espresso machine, and exclusive complimentary items

  • 174 rooms
  • 174 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,966 reviews

Our guest reviews for Mercure Strasbourg Palais des Congres Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 886 reviews
AccorHotels certified review
Peter B. Families - 11/04/2018
« Enjoyable experience in a hotel within 15 min walking distatnce to the centre of Strasbourg »

We extremely enjoyed our stay at the hotel, as it was in an ideal location to walk in and out to the centre of Strasbourg and to enjoy the extremely interesting and relaxing town. We would use the hotel and visit Strasbourg again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your visit at Mercure Strasbourg Palais des Congrès and your positive review. We appreciate reading your thought about the location. We will not miss to share your opinion about our staff. This kind of review makes us proud, and give us the wish to do more for our guests. We would like to thank you for your sharing. Best regards. Céline H. / Front Office Manager

AccorHotels certified review
Henry B. Families - 04/04/2018
« Good as always »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry B, Thank you for your lovely feedback! We have relayed your compliments to our team and we are all glad to know that you had a good expérience. We hope to see you again next time. Kind regards, Céline H. Front Office Manager

AccorHotels certified review
Kevin Couples - 03/04/2018
« Yes, a great experience, again »

Like every time, exactly how you want it. The staff are all friendly and kind, the rooms are comfortable. It’s a happy place to be

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs and M. M. Thank you for taking the time to write us this very nice review of your experience with us. We are happy to read you enjoyed your stay. I will of course share your comment with the team. It is always a pleasure to welcome such happy and smiley customers like you. We give you also 5/5 for your sympathy. :) Thank you very much for your loyalty and we look forward to welcoming you back! Best regards, Julien T Assistant Front Office Manager

AccorHotels certified review
Ramiz M. Families - 02/04/2018
« Mr »

Great place for a family stay, free parking, big variety on the breakfast, close proximity to the center of the city and very friendly and helpful staff. Ten out of ten!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. M, I am pleased to hear you had a good stay with us. Thank you for taking the time to share your feedback, I sincerely appreciate it. I have relayed your compliments to our team and we are all glad to know that you had a lovely experience. I look forward to welcoming you back in the very near future. Best regards. Céline H. Front Office Manager

TripAdvisor review
Family - 30/03/2018
« Ideal for families »

I can only recommend this place. Room size. Price. Cleanliness. Breakfast. Free Parking. Reception service. Not a single black spot. Unfortunately, stayed only for one night on our road to Germany, but will definitely consider for the next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRZ130, Thank you for your lovely feedback! We have relayed your compliments to our team and we are all glad to know that you had a lovely experience. We hope to see you again next time. Best regards,

AccorHotels certified review
Rebecca Business - 26/03/2018
« Met my needs »

My room was cold when I arrived, but I mentioned it when someone knocked on my door. At least 3 people came to fix the problem. I was well taken care of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you so much for your review of our hotel. I am pleased to hear that the hotel met your epectations. It's something our staff takes great pride in, so we value your feedback. We hope to see you back soon in Mercure Strasbourg Palais des Congres ! best regards, Céline H Front Desk Manager

AccorHotels certified review
Anonymous Business - 17/03/2018
« Business hotel »

This is a large business hotel with an indoor pool and the remnants of a Spa. It is in dire need of maintenance and substantial renovation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you to have shared with us your impression about your stay. I am really sorry that the Spa did not meet your expectations. Please accept all my apologies for the inconvenience. The renovation of the sauna is planned and we hope it will start in a near future. However I hope that you enjoyed your stay in Strasbourg and I look forward to welcoming you again. Kind regards Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Kostas Business - 13/03/2018
« Fine »

Reception staff and facilities were great. Room was big and bed mattress very comfortable. Problem was with window that was not transparent because of dirt and humidity between the double glass. Breakfast was also great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for the time you spend to share your feelings about your stay with us. I ‘m happy to read that you appreciate our location in Strasbourg, the accommodation and our staff. I noticed that the window of your room was not transparent and I apologize for this. I will share it with the Housekeeper and we shall do our best to arrange that. We hope to see you soon. Best regards, Céline Harlepp Front Desk Manager

AccorHotels certified review
Cynthia Families - 21/02/2018
« Nice hotel and location but the food leaves me wanting »

Nice room, great housekeeping and front desk staff, the location was great for our purposes as well. I am disappointed that we booked the half-board option because we were quite disappointed with the quality of food at dinner and breakfast was also just okay. Great juice, not so great eggs but my 2 year old loved them, very busy room with pretty good staff at breakfast but dinner was not nearly as good, mostly because of the quality of the food, not because of the chef.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We thank you for the time you spend to share your feelings about your stay with us. I ‘m happy to read that you appreciate our staff. I will share your comments with our team. I noticed that you were unhappy about the quality of the food. I apologize for this. I will tell it to the F&B Manager. We hope to see you soon in order to show you a better image of our services. Best regards, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Andy Business - 20/01/2018
« nice place »

Nice place, the superior room is homely. Good pool, sauna, unfortunately showers are hopeless and archaic...

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREJS V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. Concerning the shower of the pool, I will inform the Technical service Manager to see if he can do something. I really apologize for the inconvenience. Thank you again for sharing your experience, and we hope to see you back for a next visit. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Anonymous Business - 20/01/2018
« Appropriate for usiness trips to the EU institutions »

The staff was helpful, the room comfortble, the bathroom offers everythingyou need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Magyar, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

TripAdvisor review
Couples - 05/01/2018
« Great stay »

It's my second time in this hotel. The reason I chose it is it's close to the center (2 tram stops away / 5 minutes ride) and it has a car park which is free. During Christmas, with the center closed, finding a parking place would have been a nightmare. I got upgraded to a Privilege room so I can only comment about that. The room is spacious with a huge bed that's really comfortable. You have a coffee machine there, a teapot and complimentary refreshments. The bathroom is also very big. The breakfast was also good. You have a wide variety of cheese and meats, tons of different pastries, juices and hot beverages. What I'd like to highlight is the staff. They were very helpful and always with a smile on their face, especially the kitchen staff who remembered we asked for slices of lemon in the first morning and in the next days they brought it without asking. This level of attention is rarely seen in Accor hotels. There are also not so good things with the hotel. The rooms are in need of an upgrade, because they look dated. The wifi is working very very bad. Most of the times it didn't connect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan S, Thank you for your review regarding your most recent stay with us here at the Mercure Strasbourg Palais des Congres! We appreciate your time and feedback. We are pleased that the hotel met globally your expectations. We thank you also for the compliments especially concerning the staff and be sure that we will share your comments with the restaurant and kitchen staff. Be assured that we will also check if the wireless internet is working correctly now. We hope to see you again for your next visit in Strasbourg. Kind regards.

AccorHotels certified review
Agnieszka J. Families - 01/01/2018
« Mrs Agnieszka J. »

Everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnieszka J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Dan S. Couples - 29/12/2017
« Excellent stay »

It's my second time in this hotel. The reason I chose it is it's close to the center (2 tram stops away / 5 minutes ride) and it has a car park which is free. During Christmas, with the center closed, finding a parking place would have been a nightmare. I got upgraded to a Privilege room so I can only comment about that. The room is spacious with a huge bed that's really comfortable. You have a coffee machine there, a teapot and complimentary refreshments. The bathroom is also very big. The breakfast was also good. You have a wide variety of cheese and meats, tons of different pastries, juices and hot beverages. What I'd like to highlight is the staff. They were very helpful and always with a smile on their face, especially the kitchen staff who remembered we asked for slices of lemon in the first morning and in the next days they brought it without asking. This level of attention is rarely seen in Accor hotels. There are also not so good things with the hotel. The rooms are in need of an upgrade, because they look dated. The wifi is working very very bad. Most of the times it didn't connect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. S., All the staff thank you for your excellent appreciation. We are pleased that the hotel met your expectations. We hope to see you again. Kind regards. Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Arie Couples - 23/12/2017
« arie »

friendly reception. fine christmas decorations. clean rooms. window sound isolation in room could be better. good breakfast. free parking spots available direct around hotel building. big TV in room. could not connect to the internet in the lobby. good internet connection in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. C., We are happy to see that you enjoyed your stay in the hotel Mercure Strasbourg Congres Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry Christmas. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Kevin Couples - 20/12/2017
« Our favorite hotel »

It’s always great. The staff is excellent. Everyone is friendly, welcoming, and professional. The rooms are comfortable ( great beds and especially pillows-my wife looked at the tags and ordered the same ones for home) and clean with plenty of space. Chocolates were waiting for us, very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. M., We are really pleased that you enjoyed your stay in our hotel. We also thank you for your loyalty. We hope to see you for your next visit in Strasbourg and I wish you a merry Christmas. Kind regards, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Emmanuel Friends - 17/12/2017

The check-in was done efficiently. The lady at reception was very nice and gave us some information about the town. Room was spacious, clean and comfortable. The shower in particular was great. The hotel is conveniently located

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards. Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
D. G. Families - 13/12/2017
« Nice and efficient working people but always same problems as in other hotels : clients who have no respect for other clients »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline HARLEPP Chef de Réception / Front Office Manager

AccorHotels certified review
Anonymous Business - 03/11/2017
« US Physicist »

I found the whole operation to be very professional. Breakfast was excellent, evening meal options were limited and occasionally missing items but adequate to need. Rooms were clean, spacious and comfortable. Hotel staff were courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also ask the technicians to check our wireless internet as I see that you encountered problems with that. Thank you again for sharing your experience, and we hope to see you back in the hotel if you come back in Strasbourg. Sincerely, Julien TRULLARD Front Office Assistant Manager

AccorHotels certified review
Andrew S. Couples - 02/11/2017
« 3day stay potentially great but lacking certain standards »

A potentially excellent hotel - super staff at reception but poor service in restaurant for breakfast and rooms very over-heated (corrected and well dealt with by reception staff to the best of their ability. For the 1st time ever in a Mercure, I was deprived of a welcome drink for my guest , a serious error on the part of this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW STEPHENS, Thank you for your review. We are happy you enjoyed the hospitality of the staff. We apologize for what happened during breakfast time and for the over-heated room. Concerning the free drink: Accor asks us to give only a free drink for one person (the owner of the loyalty card). I am sorry about that. I will share your comments with the breakfast staff and housekeeping. I am sure that this feedback will serve us to improve the quality of our services. We wish to have you to visit us again! Thank you again for sharing your experience. best regards Céline HARLEPP Chef de Réception / Front Office Manager

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