Hotel - Mercure Paris Velizy Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Velizy Hotel

4.0/5 602 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H
    • Opening hours : Week-end 24H/24H

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious and contemporary rooms (312 sq. ft. [29 m²]), all equipped with one or two large beds. Safe, minibar, tea and coffee making facilities, flat-screen TV, optional Internet connection in the room. Bathroom with bathtub and complimentary items.

  • 182 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,909 reviews

Our guest reviews for Mercure Paris Velizy Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 602 reviews
Katsuhiko I. Business - 10/12/2018 AccorHotels certified review
« Good room size, good breakfast »

I always enjoy my stay here. The roomsize is good and quiet. The bathroom experience can be better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister I., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Concerning your remark for bathroom, we hope to have some investment on this way. We hope to see you again very soon. Sincerely, Cédric ISNARD Deputy Manager

Anonymous Business - 10/12/2018 AccorHotels certified review
« Overall was good. »

Overall was great hotel for staying especially for business trip. Room was clean, modern and comfortable. Just feel like one of the reception not friendly enough. Housekeeping - they did not refill the toiletries like shampoo, shower gel, etc .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Z., Thank you for the great review of our hotel. We are glad that you enjoyed your stay. Concerning your remark for the toiletries, we will forward your comment to our housekeeping manager. Thanks again for your comment and we hope to see you again very soon. Sincerely, Cédric ISNARD Deputy Manager

Huzefa Business - 09/12/2018 AccorHotels certified review
« The stay was comfortable and without any isues »

The stay was largely good and satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cédric ISNARD Deputy Manager

Loreen Friends - 09/12/2018 AccorHotels certified review
« Very good »

Hotel was clean, staff were courteous and helpful. Nothing too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrsHUSTON, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Vélizy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric ISNARD Deputy Manager

Anonymous Business - 08/12/2018 AccorHotels certified review
« Average in service and in room amenties »

I had requested for an early checkin but room was not ready though available. The tea bags in room were not replenished daily. The service at bar/coffee was extremely laid back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MisterKOHLI, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Vélizy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cédric ISNARD Deputy Manager

Gerardo Business - 07/12/2018 AccorHotels certified review

Better services at arrival and information on services offered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister J., Thank you for taking the time to share your feedback. Your comment regarding your check experience, has been forward to our Front Office Manager, in order to improve the quality. We hope to welcome you back to our hotel very soon! Sincerely, Cédric ISNARD Deputy Manager

Anonymous Business - 04/12/2018 AccorHotels certified review
« Rude and poor service »

I waited for 15 minutes for someone to appear at the desk to check me in. Particularly disconcerting that no one was manning the desk, since when he did appear, he continually pointed out what a bad neighborhood it was. Attempting to have dinner in the restaurant with 2 business companions was an experience. They at first refused to seat us because "all members of the party" have to be guests of the hotel. The following service was very rude and rushed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. So regarding your experience we will check with our F&B manager to check what happened on your evening. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cédric ISNARD Deputy Manager

C. Families - 02/12/2018 AccorHotels certified review
« Top »

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame C., Nous vous remercions pour vos commentaires suite à votre séjour sur notre Mercure Paris Vélizy. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe Au plaisir de vous accueillir de nouveau. Cordialement, Cédric ISNARD Directeur Adjoint

Anonymous Solo - 26/11/2018 AccorHotels certified review
« enjoyable »

room service was quick, would like gym and restaurant open later

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Vélizy. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric ISNARD Deputy Manager

Anonymous Business - 23/11/2018 AccorHotels certified review
« Relaxed and comfortable, with excellent breakfast. »

Mostly very good, but checkout slow and mix-up with taxi booking time caused our party to miss the train.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Vélizy. It is always a pleasure to receive positive feedback especially concerning the beakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning your comment about your check out experience, our hotel will offer next year the check in and check out online in order to improve the quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric ISNARD Deputy Manager

Anthony P. Business - 22/11/2018 AccorHotels certified review

Good standard. I have not been upgraded to Privelage for a very long time though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Vélizy. It is always a pleasure to receive positive feedback. I will share your comments with our team. . Concerning your comment regarding upgrade, as hotel is very busy, it's quite hard for us to provide any upgrade, however we will do our best for next reservations Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric ISNARD Directeur Adjoint - Deputy Manager

G. C. Business - 22/11/2018 AccorHotels certified review
« really great service »

Great welcome Really nice room Good room service Food and swimming pool really great Bar is perfect with this services

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame G., Nous vous remercions d'avoir partagé votre expérience sur notre Mercure Paris Vélizy. Nous sommes ravis que vous ayez apprécié le confort de votre chambre, la nourriture au room-service et la piscine de l'hôtel. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cédric ISNARD Directeur Adjoint - Deputy Manager

S. Business - 19/11/2018 AccorHotels certified review
« Shocked with the service »

First night I was shocked that the lights weren't working in my room... I had to call reception to help me to figure it out what I was doing wrong... By the time reception came upstairs, I wasn't doing anything wrong, since the bulb is missing at one of my lights closest to the entrance and then the next one closest wasn't plugged on the outlet - you can't see it at dark at all! Regardless, I stayed at the same room for couple of days and they haven't fixed the missing bulb?!?!?!?!? I satyed for another night next week - 14th Nov. and there were no complimentary water in my room - I called reception and they told me they cannot do anything for it... I aslo asked to change my room since it was noisy because of being next the the lift... they said they can't help me... I went down next morning down the reception asking for a bottle of water still didn't get anything- no service !!!! I had to change my clothes and get asomething comfartable fro my travel - I asked for locker room (Gym) key to change it - They said NO!!! Change in the toilet! I did try but it wass toooo small and not hygenic! I am dissapointed in many cases during my stay .... Terrible and terrible!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister S., Thank you for taking the time to tell us about your experience at our Mercure Paris Vélizy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In an effort to retain your patronage, we have credit your Le Club Accorhotels Card with 2 000 Points. Your willingness to share your experience is genuinely appreciated. I trust the action taken on your behalf will bring a sense of resolution and satisfaction concerning this matter. Again, please accept our sincere apologies. We hope you will continue to use Mercure hotels as your lodging of choice, and look forward to welcoming you back in an effort to provide you the level of service you expect from Accorhotels. Sincerely, Cédric ISNARD Deputy Manager

Anonymous Business - 15/11/2018 AccorHotels certified review
« Should have been 8 but single event droped rate to 6. »

Very pleasant stay but I forgot presents in the frigde. I stayed one more day in Vélizy (with my car in the parking of the hotel) and so I would at least expect a call to tell me that I forgot something in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur V., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Vélizy. Merci pour votre commentaire qui est globalement positif sur notre hôtel. Toutefois nous sommes désolés concernant l'oubli de certains produits dans le mini-bar, et je transmet votre commentaire à notre gouvernante générale (sur les produits périssables il n'est toutefois pas possible pour nous de les stockés après le départ du client). Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cédric ISNARD Directeur Adjoint - Deputy Manager

Vincent Business - 15/11/2018 AccorHotels certified review
« Good experience, bad dinner »

Everything was ok, nice welcome, support and service except the quality of the dinner. Too long to get served a main plate with too much salt and an awful dessert. thanks for people who served for their understanding and support along this dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur F., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Vélizy. Nous sommes désolés pour votre expèrience au restaurant. En effet lors de votre soirée, le restaurant était chargé, et l'attente a pu être longue. Concernant la qualité des plats, j'ai fait remonté l'information au Chef de cuisine De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cédric ISNARD Directeur Adjoint - Deputy Manager

Mustafa S. Families - 14/11/2018 AccorHotels certified review
« Mustafa S. »

I had the best stay. My kids loved it. The breakfast was amazing. All the staff at reception was amazing. I am very very satisfied. Thanks staff at Paris mercure for making our holiday great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MisterSUBHANI, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Vélizy. It is always a pleasure to receive positive feedback especially concerning the staff attitude. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric ISNARD Directeur Adjoint - Deputy Manager

Mahfoud P. H. Business - 12/11/2018 AccorHotels certified review
« Not very happy »

As I was leaving very early the next morning (5.30 am) and that my breakfast was included in the price of my room, so at my arrival to the hotel on the 30th October, I requested if possible to receive my breakfast in box to take with me on my way to the airport, Unfortunately your recepetionist informed me that this is not possible, I explained that my breakfast is already paid, I stayed at other hotels such as Forest Hill and they have provided me with a box early in the morning, your receptionist said that we do not this in this hotel, Your receptionist was very unhelpfull to answer any question, even on what time your restaurant closes.

Winnie Y. Business - 11/11/2018 AccorHotels certified review
« Facilities satisfactory; front desk staff unfriendly and disappointing »

Pleasant stay overall that's slightly marred by unfriendly front desk staff. Check-in experience was poor - hotel was obviously understaffed. Service staff at the restaurant, however, was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Y., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Vélizy. I am sorry that your experience did not meet your expectations, specially with the staff attitude at the front desk. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I've forward your comment to our Front Office Manager, and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cédric ISNARD Directeur Adjoint - Deputy Manager

A S. G. Business - 10/11/2018 AccorHotels certified review
« The best hotel in Velizy area »

I wish I could have stayed in this hotel earlier, Mercure hotel Velizy has very nice and comfortable room, good environment, professional and friendly staffs, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame G., Nous vous remercions pour vos commentaires suite à votre séjour sur notrel Mercure Paris Vélizy. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. N'hésitez pas à faire part de votre expérience sur notre hôtel sur le site www.tripadvisor.com Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame G. en l’expression de nos sentiments les meilleurs Cédric ISNARD Directeur Adjoint - Deputy Manager

Joseph Business - 10/11/2018 AccorHotels certified review
« Good bussiness hotel »

Good hotel with great hospitalety, located near big shopping center and close to highway. Perfect location for travel and business

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