Mercure Paris Velizy Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,439 reviews

Mercure Paris Velizy Hotel - Image 1
Mercure Paris Velizy Hotel - Image 2
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Mercure Paris Velizy Hotel - Image 4

Description

Hotel extras

  • Certified ALLSAFE

  • Just outside Paris and Versailles

  • Heated indoor pool and sunny terrace

  • Opposite Westfield Vélizy 2 shopping centre - 180 shops open 7 days a week

  • 875 yards from the T6 tram for Paris and direct bus to the Palace of Versailles by the hotel.

Our accommodation(s)

Hotel location

Mercure Paris Velizy Hotel

22 Avenue de l Europe
78140 VELIZY VILLACOUBLAY
France

GPS:48.778812, 2.21573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT M22

Our restaurant, M22, offers simple, tasty cuisine with cosmopolitan influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,439 reviews

TripAdvisor Rating  4.0/5  845 reviews

located within a building site

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

A few unfortunate experiences in this hotel. The first being the fact that it is currently in a big, messy building site. Secondly, many rooms still remain unrenovated, such as the one I stayed in. Thirdly, breakfast with a limited selection, and not replenished regularly enough. Forthly, sometimes it is complex to find a place to park, and in the lower level, the roof is leaking and the spaces are small, even for a small european-size car!

Dear Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience did not match your expectations and we apologize for any inconvenience you encountered during your stay. Currently, we are amidst renovations striving to improve our services and facilities. This is, unfortunately, causing some disruptions. For this, we are genuinely sorry. We assure you that the completion of the renovation works are aimed at providing better comfort for our valued guests like yourself. Regarding your point about breakfast and the parking issues, your comments have been noted and shared with the appropriate team for necessary improvements. We do aim to provide a variety of food options and a comfortable stay, and clearly, we missed meeting those expectations in your case. If your travels bring you back to our area, we would be honored to have you stay with us again so we may better deliver on the guest experience you deserve. Sincerely,

Bad experience

Customer review rating 0.5/5

Rene Business - Confirmed reviews ALL

Freezing restaurant. Steak was tough and not edible Duck was cold, not cooked, reheated in microwave and tough afterward White wine was late and had to ask 3 times Bottle of red wine was spilled on colleague, nothing was done and had to ask for manager One plate was badly chipped Meal was offered free of charge and 3 glasses of wine Presented with a bill of 181€ Was extremely surprised as meal was offered, then told it was only the main course we had to pay for the rest of the food and drink! We discussed with the manager but no satisfactory agreement was reached!!! One phrase by the manager “What do you want me to do, I haven’t good all night” Was shocking and rude! The room 614 had hairs on the pillow cases and the wallpaper was peeling. The exterior was in bad repair and dirty, the parking was disrupted by road works So in general extremely dissatisfied!!

Subject: Our Sincere Apologies for Your Recent Experience Dear Customer, I am deeply sorry to hear about the negative experiences you had with us. It is our aim to provide the highest quality service and I am truly regretful that we failed to meet these expectations. Your feedback regarding the quality of food and the poor service you encountered is highly alarming and this is not the standard we set for our establishment. I assure you we take your concerns seriously and this is currently being investigated. We will be taking strict measures against any faults in our service. Moreover, I want to apologize for the unacceptable state of room 614 and the surrounding areas. It's clear that we overlooked several important aspects and I promise that immediate action will be taken to rectify the issues you have pointed out. The behavior of our manager does not in any way reflect our values and the level of respect that we believe every customer deserves. I am sincerely sorry for the rudeness displayed to you and guarantee that this matter will be addressed appropriately. Please accept our deepest apologies and reach out to me directly at ja… so we can further discuss the ways we can rectify your experience. This is not indicative of our usually high standard of operations and I would like to extend the invitation for you to return, so that we can provide the kind of service that you expect. Thank you for bringing this to our attention. Your feedback helps us improve and we are thankful for this opportunity. Best regards, Jayce Dumont Front Desk Manager

old dirty feeling

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

price range does not match offer. should be 3 star. old room full of stains. whole hotel feels dirty and old. weird that deposit is actually withdrrawn and not just prre-authorized

Dear Guest, Thank you for taking the time to share your valuable feedback. I am very sorry to hear that your stay at our hotel did not meet your expectations. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of our goals. Please accept our sincere apologies for the inconveniences you experienced. The cleanliness and maintenance of our rooms has always been a priority, and it is unacceptable that you were given a room that did not meet our usual high standards. Immediate actions will be taken to address this issue. Furthermore, regarding the deposit, it is a standard hotel procedure to secure any potential incidental charges. However, we understand your dissatisfaction and will definitely review our procedures to avoid such confusion in the future. Again, we deeply apologize for the issues you faced. We hope to have another opportunity to serve you better in the future. Best Regards,

Excellent

TripAdvisor rating 5.0/5

Nafisa Y Families - TripAdvisor review

Excellent experience we were greeted by a lovely man Owais Goub. Who greeted us with great customer service. He made us feel very welcomed and relaxed. Will definitely visit again.It was very nice to be next to a big shopping mall with lots of nice places to eat. It was a big bonus knowing we also had a lovely heated pool in the pool. The kids loved it.

Needs a refresh.

Customer review rating 3.0/5

Clive Business - Confirmed reviews ALL

It was very cold days and the room was cold. Many of the lights didn't work and the room is generally worn out. However the bar staff and the bar food remains very good this is the best place to be in the hotel especially when travelling alone and wa why I chose to stay her compared to other near by options.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We highly value the feedback from our customers and your comments are crucial for us to continue improving our service and accommodations. We regret to learn that your stay with us did not meet your expectations due to the temperature and lighting conditions in the room. Please accept our sincerest apologies for any discomfort you experienced during your stay. We are committed to providing a comfortable and enjoyable stay for all our guests, and clearly we fell short of this goal on this occasion. We appreciate your kind remarks on the quality of our food and the performance of our bar staff. We strive to provide the best service to each guest and it's wonderful to learn that the efforts of our food & beverage team met your approval. While we understand that your experience this time didn't score up to your past encounters with us, we assure you every effort will be made to improve the areas you highlighted. Please know that your comments regarding the room's condition and lighting have been communicated to the appropriate departments. We are indeed considering renovations and your comments lend weight to that direction. Once again, we are sorry that your experience was not up to par. We hope you will choose us again in the future, where we guarantee that you will see improvements made. Best Regards,

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Other web-users rate our hotel

  • 452 reviews 7.7/10 Location
  • 1,401 reviews 5.2/10 Room
  • 1,072 reviews 6.4/10 Service
  • 31 reviews 5.1/10 WiFi
  • 571 reviews 8.1/10 Breakfast
  • 516 reviews 3.1/10 Cleanliness
  • 413 reviews 3.8/10 Vibe
  • 395 reviews 4.1/10 Food

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