Hotel - Mercure Paris Velizy Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Velizy Hotel

4.0/5 617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Solarium
  • Babysitting on request
  • Boat excursions
  • Skating rink  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H
    • Opening hours : Week-end 24H/24H

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious and contemporary rooms (312 sq. ft. [29 m²]), all equipped with one or two large beds. Safe, minibar, tea and coffee making facilities, flat-screen TV, optional Internet connection in the room. Bathroom with bathtub and complimentary items.

  • 182 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 46 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,276 reviews

Our guest reviews for Mercure Paris Velizy Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 617 reviews
Mick Business - 13/03/2019 AccorHotels certified review

Dreadful. No sleep due to a party in the room next door that went on all night. Called front-desk at 3:00am and staff did nothing to stop it. The next morning they said at the front desk - as I was checking out - that would look into giving me a free drink at the bar. A pointless and deeply insulting gesture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister P., Thank you for taking the time to tell us about your experience at the Mercure Paris Velizy. I am sorry about the noise from the room next to you, please allow me to express my sincerest apologies. In an effort to retain your patronage, we have credit your Le Club AccorHotels Card with 2 500 Points. Your willingness to share your experience is genuinely appreciated. I trust the action taken on your behalf will bring a sense of resolution and satisfaction concerning this matter. Again, please accept our sincere apologies. We hope you will continue to use Mercure Paris Vélizy as your lodging of choice. Sincerely, Cédric ISNARD General Manager

Antonia O. O. Families - 11/03/2019 AccorHotels certified review
« Spectacular »

Amazing experience. Polite staff, great customer service and we were well looked after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Velizy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric ISNARD General Manager

Mw Business - 08/03/2019 AccorHotels certified review
« Good breakfast but bedrooms are now looking very tired »

Okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister W., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cédric ISNARD Directeur

Robert Business - 06/03/2019 AccorHotels certified review
« A stranger in a cold and unwelcoming place »

I stay here all the time. They have the best breakfast in the area. But despite staying in this hotel over 100 times in the past decade and on average once every 6 weeks, I always feel like an unwelcome stranger. The room was adequate but the window didn't seal so it was loud. Very loud. During a windstorm it felt like I was in a schooner rounding the Horn in a gale. Every day one has to wait at reception to get a ticket to leave the parking. It is not rare for people to have cars at this hotel- there is a large car park. Despite that the routine is always the same. Wait for everyone else who is checking out, ask for a ticket to leave, be admonished that the parking isn't free, accept the ticket which is contemptuously offered, then leave. How about a check in you ask if I have a car? Tell me there is a few. I accept, you give me a ticket that I can use to leave every day during my stay. Much more efficient and it wouldn't make me hate you so. The wifi seems to stop working every day at 3pm. Perhaps it will start again at 6pm. Perhaps not. When asking about it I was confronted with the sort of response that suggested I was out of my mind, or that I wouldn't know whether the wifi was working or not. I suppose this is a step up from the typical shrug that one might receive. Notably this was from a staff member that I have seen many many times. I recognize her but every day is a new interaction with me! Stay here for the breakfast and a clean room. Lots of parking spaces and good location. But don't expect customer service. That seems to be asking far too much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Concerning the reception attitude and the park i've forward your comment to our Front office Manager. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cédric ISNARD General Manager

Fourrier Business - 06/03/2019 AccorHotels certified review

restaurant pitoyable

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur FOURRIER, Merci pour votre retour d’expérience sur notre Mercure Paris Vélizy. Je suis extrêmement navré d'apprendre que votre dernier passage parmi nous n'a pas été à la hauteur de vos attentes. Ce que vous décrivez ne reflète pas la qualité de service que nous avons l'habitude de délivrer, et nous vous présentons nos sincères excuses. N'hésitez pas à revenir vous nous pour plus de détails concernant vos notes sur le restaurant, notamment la note de 2 sur le petit-déjeuner. En effet notre petit-déjeuner est considéré comme excellent par la majorité de nos clients, et nous sommes donc très surpris. Dans l'attente de vous lire et en espérant vous revoir dans l'un des hôtels du groupe AccorHotels. Cordialement, Cédric ISNARD Directeur

Christiane F. Business - 04/03/2019 AccorHotels certified review
« Hotel needs to be renovated »

The bed was very good, but in general it looks like the hotel will need a face-lift soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cédric ISNARD General Manager

Anonymous Business - 04/03/2019 AccorHotels certified review
« Excellent »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur B., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Cordialement, Cédric ISNARD Directeur

Steven V. Couples - 27/02/2019 AccorHotels certified review
« very clean room and friendly staff »

very clean room and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister V., We very much appreciate your comments regarding your stay at the Mercure Paris Velizy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric ISNARD General Manager

P. Business - 26/02/2019 AccorHotels certified review
« Comfortable, convenient and include all services »

Quick check-in, upgraded to better room, nice bar and dinner. What else?

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur P., Nous vous remercions d'avoir partagé votre expérience sur notre Mercure Paris Vélizy. Nous sommes ravis que vous ayez apprécié votre surclassement, le bar et le dîner dans notre restaurant. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cédric ISNARD Directeur

Shirlene G. Business - 25/02/2019 AccorHotels certified review
« Visit to Velizy »

Very comfortable, clean and quite!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cédric ISNARD General Manager

Pierrick B. Business - 25/02/2019 AccorHotels certified review
« Pleasant stay »

Great bed! Pleasant room, though bathroom a bit "tired" Great breakfast Reception staff very pleasant and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cédric ISNARD General Manager

Mr K. Business - 25/02/2019 AccorHotels certified review
« Slight problem with Check-In where the hotel had already allocated my room to another guest, but quickly rectified. »

Slight problem with Check-In where the hotel had already allocated my room to another guest, but quickly rectified, although as a consequence, it appeared that my loyalty points were subsequently not allocated to my account such that I had to apply for them separately!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for taking the time to share your experience. We are happy to read that you enjoyed your stay with us. Howerver, we would like to apologize concerning your check in experience. Our daily concern is definitely to make our guests feel at home and to assist them in any aspect of their stay. Therefore, be assured that your comments were transmitted to the departments concerned so as to take the necessary measures. We do hope that despite your comments, we will have the opportunity to welcome you back in our property so that your experience be fully satisfactory. Cédric ISNARD General Manager

Anonymous Business - 24/02/2019 AccorHotels certified review
« Satisfied as I felt at home »

The stafff was accommodating to our early check in request. They made me felt welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cédric ISNARD General Manager

Wilberth B. Business - 21/02/2019 AccorHotels certified review
« Great business location and nice restaurant but with some issues this time »

Best Velizy hotel for business purpose. Unfortunately run into some issues: - upgrade (free/paid) to premium was somehow not possible - no welcome gift - run out of toilet paper and after multiple room checks I got additional role

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister B. We thank you for taking the time to share your experience while staying with us and for giving us so many details. We appreciate it. We are happy to read that you enjoyed globally your stay and our restaurant. However, we carefully read your more mixed feelings especially on the service of our teams and would like to apologize if our team do not provide all your Le Club Accorhotels benefits. Our daily concern is definitely to make our guests feel at home and to assist them in any aspect of their stay. Therefore, be assured that your comments were transmitted to the departments concerned so as to take the necessary measures. We do hope that despite your comments, we will have the opportunity to welcome you back in our property so that your experience be fully satisfactory. Cédric ISNARD General Manager

Jim P. Business - 19/02/2019 AccorHotels certified review
« Great stay! »

Very nice hotel, clean bathrooms, nice bed, everything was well organized and practical, staff was very helpful to American businessman

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Vélizy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric ISNARD General Manager

Anonymous Business - 19/02/2019 AccorHotels certified review
« Very nice hotel but the bathroom needed modernising »

Every thing was satisfactory and clean but I thought the bathroom needed modernising and also had a funny smell

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cédric ISNARD General Manager

Tony P. Business - 19/02/2019 AccorHotels certified review
« Consistent »

Room was very nice. Bar was very busy but the barman was very efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister P., We thank you for taking the time to share your experience while staying with us and for giving us so many details. We appreciate it. We are happy to read that you enjoyed your room. However, we carefully read your more mixed feelings especially on the service of our reception team and would like to apologize Our daily concern is definitely to make our guests feel at home and to assist them in any aspect of their stay. Therefore, be assured that your comments were transmitted to the departments concerned so as to take the necessary measures. We do hope that despite your comments, we will have the opportunity to welcome you back in our property so that your experience be fully satisfactory. Cédric ISNARD General Manager

Anonymous Business - 06/02/2019 AccorHotels certified review
« Good stay »

Room was comfortable for a business trip, as the desk was big enough for me to work. Got a little bit confused with room service, though, as couldn't find a paper menu and was later told that the menu was on the TV. Maybe something to be clearer about for other guests?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cédric ISNARD Deputy Manager

Anonymous Business - 03/02/2019 AccorHotels certified review
« coldness »

It was extremely cold in my room. Even though air conditioning was on and maximum level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Z., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Vélizy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the heating in your room, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cédric ISNARD Deputy Manager

John Business - 03/02/2019 AccorHotels certified review
« acceptable but needs refurbishement »

positioned opposite to the big Mall Velizy 2, however complicated to get to due to massive constructions works around The Hotel left behind its best years, now looking worn-out inside and outside. The heating system (AC device based) is obsolete too, it didn't manage to output a comfortable temperature along 2 entire days However, room was very spacious, breakfast diverse and fitness area varied fitted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister LOAN, We thank you for taking the time to share your experience while staying with us and for giving us so many details. We appreciate it. We are happy to read that you enjoyed your room, the fitness and our large buffet breakfast. However, we carefully read your more mixed feelings especially on the heating system and would like to apologize if the temperature in your room was not good. Our daily concern is definitely to make our guests feel at home and to assist them in any aspect of their stay. Therefore, be assured that your comments were transmitted to the technical service so as to take the necessary measures. We do hope that despite your comments, we will have the opportunity to welcome you back in our property so that your experience be fully satisfactory. Cédric ISNARD Deputy Manager

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