Hotel - Hotel Mercure Paris 19 Philharmonie La Villette
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Mercure Hotel

Hotel Mercure Paris 19 Philharmonie La Villette

216 Avenue Jean Jaures 
75019  Paris
FRANCE

713 reviews
TripAdvisor Rating Based on 713 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

In the heart of the neighborhood dedicated to music and culture, let yourself relax in our spacious Standard Rooms or offer yourself one of our Privilege Rooms that combines enhanced comfort and elegance with upscale fittings!

  • 182 rooms
  • 135 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Hair dryer at reception
Our rooms fittings

Your meetings and events

Our guest reviews for Hotel Mercure Paris 19 Philharmonie La Villette

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 713 reviews
TripAdvisor certified review
Business - 26/03/2017
« Excellent. »

It was very nice and l really enjoyed my trip to Paris.In the room everything was top and l love to stay in this hotel because the services were excellent.Next time l will advice my friends to stay there.

TripAdvisor certified review
Couples - 11/02/2017
« Value for Money »

Easy to reach the city center through metro line 5 and rooms much more spacious compared to hotels in the city centre. Located at the Parc the La Vilette to ideal for conccerts in the area. Nice dining opportunities in the area close to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris 19 Philharmonie La Villette. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte FOSTER Front Office Manager

TripAdvisor certified review
Business - 24/11/2016
« really high standard hotel »

Having just come from another Mercure in the centre of Paris I was very pleasantly surprised when I opened the room door. Very big and comfortable room with big bed, armchair, dressing gown and slippers and great bathroom and facilities including an amazing view of the new Philharmonie Concert Hall. Friendly staff and no £50 deposit required on arrival. Completely the opposite to the other Mercure I'd left that morning! Only slight downside was there is no room service at this hotel. The bar and restaurant is downstairs and run separately to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte FOSTER Chef de Réception

TripAdvisor certified review
Friends getaway - 06/10/2016
« Super weak WiFi at this hotel, constantly kick you out from network »

The hotel is ok with no problem except WiFi is super weak and constantly kick you out of network, so I over used my data plan accidentally (wasn't aware of it until AT&T contacted me). This hotel doesn't offer WiFi for purchase so I am stuck with bad WiFi throughout my entire stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We apologize for the wifi connexion and we hope to welcome you back to our hotel very soon. Sincerely, Charlotte FOSTER Chef de Réception

TripAdvisor certified review
Family - 27/07/2016
« Horrible Hotel: Old and Dirty, Poor Experience »

Horrible Hotel: Very Dirty Room (No changes of linens during my 6 nights stay) (Very Smiley In-Room refrigerator) Facilities are old, very poor WIFI reception Staff of Reception with poor English standard (? pretended) (Remarks: I booked the room with breakfast through accor.com official homepage. However, during my check-in, I was told that breakfast was not included. I needed to waste ~ 15minutes to prove that breakfast was included in my package. However, at the time of check-out, I needed to waste another 15minutes to certify that I had already paid for the breakfast!!!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Villette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte FOSTER Chef de Réception

TripAdvisor certified review
Family - 26/05/2016
« Stay during 6 nights »

This hotel is very well spot, near many restaurants, shops, farmacies, metro and have a group of employes well prepareted to receive guests. The breakfast is so good, with many chooses. I would like to point outalification to The Manager Charllote. She had doing a special behavior for me and my wife.It was wonderful !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your comments regarding your stay at the Hôtel Mercure Paris La Villette. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Charlotte FOSTER Front Office Manager

TripAdvisor certified review
Couples - 08/04/2015
« Not worth the money »

At check-in, receptionist forgot to give us the "welcome gift" that was included in the package. At the room, floor (carpet and toilet) looked really dirty (maybe it was clean but with those long lasting spots). The weather was cold and A/C was not powerful enough to provide a comfortable temperature. Personnel (except 2 people) was not friendly at all and even aggressive ("breakfast buffet will be removed in 5 minutes!". Diner at the "Entrepot" restaurant was not good.

Our hotel has responded to the review
Our hotel has responded to the review

I am sorry to read your comment, it does not reflect the quality of service we deliver every day. Please accept my apologizes, be assured that corrective measures have been made and I really hope to get the opportunity to welcome you back in Mercure hotels.

TripAdvisor certified review
sslee2310 Family - 29/12/2014
« reasonable price »

a little apart from center of Paris. Good access from outside of Paris. It is difficult to recommand this hotel. cause of alittle cold, air vantilation system did not work well. good price to stay one night, just sleep. this hotel can be considered. a part from center of Paris but, I can be good access to go to West coast.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your opinion. We wish you a beautiful stay at Mercure

TripAdvisor certified review
Mark B Family - 01/09/2014
« Very unpleasnt experiance »

Booked a two night stay with my daughter. The hotel looks run down and in need of a major refit. Not what I was expecting from a 4 star rated hotel - would hardly rate it as 3 star. I thought we had booked with breakfast included so we gave our room number and was shown to a table. After getting a bowl of cerial and a glass of apple juice the waitress came back and said that we was not down as having breakfast and said that we would be charged 30 euros! We went to the recieption desk where we were told that my booking only included breakfast on the second night! I don't know how they worked that out? After much argument they reluctantly agreed drop the 30 euro charge as long as we didn't have breakfast the next morning. So the only food I had was a mouth full of cerial and half a glass of apple juice. The staff tried to make me feel that it was my fault and I should be paying them the extra 30 euros! This is not how I expect to be treated after the very high price I had paid for this room. We did not even get the Mercure City Pass that was promised with the booking - the staff claimed to know nothing about it. Very dissapointed and this incident spoiled our whole trip. I certainly will not chose to stay with Mercure again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Costumer, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Accor network. Yours sincerely, Katia BELMONTE - General Manager

TripAdvisor certified review
Family - 15/08/2014
« Good place to sleep »

The hotel it's ok but the neighbourhood is a bit scary. However is very close to a metro station and just in front of La Villete Park with a lot of cultural attractions. The room is very good and the staff very friendly. A bit pricy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for having taken the time to give us your views on your stay in our hotel. In fact, we are located just in the front of the "Zenith", "Cité de la Musique", and "Cité des Sciences". My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours Sincerely, Katia BELMONTE - General Manager

TripAdvisor certified review
Maciej F Family - 25/07/2014
« massacre »

Hotel advertising photographs 20 years ago. The walls in the rooms are dirty, the equipment is destroyed, the doors in cabinets falling off. The rooms need urgent renovation. The elevators broke down several times during my stay. About six in the morning woke us up alarm sirens roar because of defects in the alarm system. At breakfast constantly missing plates and spoons. This is the worst hotel I've been to Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to give your review and I am sorry that this incident does not reflect the quality of service we deliver every day. Please accept my apologize and I hope to have the possibility to show you in a future stay the exceptional nature of this situation. In fact, we renovate our rooms gradually to satisfy the greatest number of our customers. Hope to keep your confidence with Accor Hotels, Best regards, Katia BELMONTE - General Manager

TripAdvisor certified review
Benjamin R Business - 22/06/2014
« Pricey »

Very expensive given the location in Paris North, Breakfast is at 18 €, magnetic room keys do not work well. I was there for a conference and many attendees chose to spend the night at Timhotel Gare du Nord, for price reason and company's policy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, First of all, thank you for taking time to share your opinion following your stay at Mercure Paris La Villette. It is unfortunate that the price was not your expectation. The restaurant propose differents breakfasts formules from 8.50€ to 18.80€. Note that the Favorite Guest card can enjoy many advantages over Accor hotels (discount on your nights and so many other benefits). Do not hesitate to consult the Accor Favorite Guest page to discover the many benefits. http://businesstravel.accorhotels.com/hotel-cms/gb/offers/fiche-offer-410.shtml We thank you to have reported that your key doesn't work very well, please accept our apologize. The magnetic card could not work well if you leave it nearby a mobil phone (electromagnetic). However, we hope that you have spent a nice stay. We look forward to welcoming you soon in Mercure. Kindest Regards, Katia BELMONTE - Directeur Général

TripAdvisor certified review
Shree M Family - 24/05/2014
« Ordinary business like hotel »

Family of 4 (2 kids 10 and 6 years old). Room was big enough. Breakfast was OK. The only thing was that we had a 7:00 am train and needed breakfast at 5:30 am... even though we gave them 2 days notice, they could not arrange... in fact they did not even try to arrange breakfast. They asked us to go to the local store and get milk to store in our in-room refrigerator. So, we checked out that morning WITHOUT any breakfast. Not even a glass of warm milk for the kids. They forgot that they are in the SERVICE industry. How much would it have taken them to do a "brown paper bag per person" breakfast? A banana, 1 muffin, 1 croissant, and have microwave heated milk? They need to travel to other countries in Asia / India to understand what service means. Pathetic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to give me this review and I am sorry that this incident does not reflect the quality of service we deliver every day. Please accept my apologizes and be assured that corrective measures have been made and I hope to have the possibility to show you in a future stay the exceptional nature of this situation. Kindest Regards, Katia BELMONTE - General Manager

TripAdvisor certified review
Family - 09/05/2014
« May be a one off »

This may be a one off experience but during my stay the safety locker got locked out and their master key didn't work. Since it happened during the night we couldn't sleep since we were worried if our Passports were still safe. After a lot of escalation they finally got their technician to come back from his home and use some device to open. It ended well but we lost the whole night sleep and effectively ruined the next day. I don't remember them offering an apology since I still remembered my code and it was a Service issue with the safe that caused the issue. They most definitely didn't offer to compensate me for the suffering and ruining my next day due to lack of sleep. A defective shower almost got my children burnt due to sudden surge of hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We would like to thank you for your review regarding your last stay in our hotel. We regret that you have a bad night and to wait to get a techician to open your safe deposit box at the middle of the night. At 1am on your request, our front office manager contacted you and indeed the technician director intervened to resolve this inconvenient. We warned the service concerned about the temperature of hot water, we apologize for the inconvenience and hope that your children are well. I am sorry that on this occasion that we did not meet your expectations and I hope we do have the opportunity to welcome you back. With Best Regards, Katia BELMONTE - General Manager

TripAdvisor certified review
Dudo2013 Business - 21/10/2013
« Good location »

This Hotel is located between CDG Airport and City Center. Metro Station (Porte de Pantin) is not far from Hotel, which can be connected directly Gare du Nord and Gare de l'est. The room has a nice view but it was too cold at night.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. We hope to see you again soon.

TripAdvisor certified review
1ChunkyMonk Family - 25/07/2013
« 3 Hot days .... »

Having stayed at a number of Mercure's - I picked this hotel knowing they were generally a safe bet and decent quality - however this was one at the lower end of the Mercure scale. The room itself was small (but to be expected in Paris) however it was looking tired with paint chippings, windows not correctly closing and the air-con struggled against the summer heat. None of which were show-stoppers but I expect better from Mercure and for the price. There did seem to be some sort of upgrade / building work going whilst we were there and so it maybe getting better. Breakfast was OK - not great, not bad, just OK. Also be aware it's close to a hospital and so the sound of ambulances sirens on full tilt do interrupt through the night. It is very close to the metro though - and easy to get into town from there. Also ideal for any events at La Villette itself. Be aware parking is €25 per 24 hrs which very quickly adds up! Overall, I wouldn't really want to stay there again but it wasn't bad enough to make us pack and relocate.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your comment. We are sorry that the heat was painful and we acknowledge having suffered from this very hot. I really hope that you will want to come in Mercury and if we can do something for you do not hesitate to contact us Best regards

TripAdvisor certified review
Family - 15/05/2013
« Could do better »

The room was quite big and the beds were good and clean. The problem is that the bathroom although relatively clean was smelling and had signs of decay... Hotel breakfast was expensive (18Euros) even though kids were for free, but when we came the few personals could not cope with the amount of guests and there were severe shortage on the food (no juice, some pastry came later, problems with the fruits, etc.). When I told the manager, I got the parking for free but... FYI I paid 170 Euros for a deluxe double queen beds room. Not worth the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ian7373, Thank you for taking the time to tell us about your experience at the Mercure Paris la Villette. I am sorry that your experience did not meet your expectation; please allow me to express my sincerest apologies. At Mercure Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to me. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

TripAdvisor certified review
Business - 26/03/2013
« Pleasant stay in outskirts of Paris »

Recently stayed here for 3 nights on a business trip. The rooms are spacious, well equipped and comfortable. Downside is that there is no air conditonning so it gets very hot at night for sleeping. It is possible to open the windows for fresh air, although the noise from the nearby highway is quite disturbing. The hotel is well located next to a metro stop, so good access into central Paris. Tried the hotel restaurant one night and the food was good, although I didn't try the breakfast. Also plenty of fast food options nearby (McDs, Subway, etc). The mini-gym consists of 3 machines and weights, and there is also a sauna. Overall was happy with the service, although additional food and drinks had been added to my room bill at the end of the stay which did not belong to me. Always worth checking through all items on the bill!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Madame, Merci d'avoir pris le temps de laisser un commentaire sur notre établissement. Je prie d'accepter nos excuses si une erreur a été faites sur le posting du restaurant. Nous sommes toutefois ravie de lire que vous avez appréciez votre séjour. Nous vous souhaitons encore beaucoup de nuits chez Mercure

TripAdvisor certified review
Business - 18/03/2013
« Worth considering in La Villette »

There are more interesting places to stay in Paris, but if you have to be in La Villette - for me it was a business-dictated location - this isn't bad. The staff were friendly and efficient, and my bed was very comfortable. I'd have liked a better sited telephone and electric sockets and internet access was variable, so if these are important think twice. The location is good, with a nice selection of reasonable restaurants within a few minute's walk.

Our hotel has responded to the review
Our hotel has responded to the review

thank you for your comment. I hope nevertheless that you will renew your confidence in Mercury I wish you a beautiful stay at Mercure

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