Hotel - Hotel Mercure Paris 19 Philharmonie La Villette
Mercure Hotel Mercure Hotel

Hotel Mercure Paris 19 Philharmonie La Villette

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3.5/5 753 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

In the heart of the neighborhood dedicated to music and culture, let yourself relax in our spacious Standard Rooms or offer yourself one of our Privilege Rooms that combines enhanced comfort and elegance with upscale fittings!

  • 182 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • WiFi in your room
    • Manual temperature control
    • High speed transmission line
    • Hair dryer at reception
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,034 reviews

Our guest reviews for Hotel Mercure Paris 19 Philharmonie La Villette

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 753 reviews
AccorHotels certified review
Tim S. Business - 27/11/2017
« No heat.... »

Upon arrival, my room was not ready as I was early. I waited two hours for my room. Once I was able to check in, I walked into my room and it was the same temperature as outside 10c /50F. I turned up the heat. An hour later, it dropped to 9c in the room. I notified the front desk and informed them of the issue. They stated maintenance would be right up to fix the issue. If it could not be resolved, they would switch my room. Maintenance never arrived. Three hours later I went back to the front desk and informed them again. They sent a maintenance technician with one small plug in heater to heat the room and the bathroom. They did not move me and the space heater did not make a dent in the cold during my three night stay. The heat did not work until the night prior to my departure.

AccorHotels certified review
Georges E. Business - 26/11/2017
« Normal »

No good experience at all. Service should be improved especially the room service.

AccorHotels certified review
Supersonicgirl Families - 19/11/2017
« Nice hotel »

Very nice hotel but our room was a little rough around the edges. Thanks to the receptionist who let us check in early

AccorHotels certified review
Concert A. Couples - 14/11/2017
« Concert a. »

Convenient location for Eurostar and Zenith concert arena. Hotel shower had irract water pressure so had to move around whilst waiting for thermostat to reset. Nice views from higher floors.

AccorHotels certified review
Ecru Solo - 10/11/2017
« Website needs updated »

Overall decent -- check-in people were pleasant, room was clean and nice. But the website says there is pay TV, and I was looking forward to watching movies...there is no pay TV. The site also says there are minibars in every room. There was a minifridge, which is nice, but there wasn't anything in it. (I would have happily brought stuff if I had known there was room for it!) I'd stay here again now that I know the details, but I was disappointed to find that the website was wrong.

TripAdvisor review
Business - 29/10/2017
« Weekly tay »

Friendly staff. Already mentioned but again, no sign of improvement. Very poor wifi. Completely useless. A shame because all other services are not bad. very long wait time at the restaurant. ok food but be ready for the wait.

AccorHotels certified review
C L. Families - 23/08/2017
« Hotel that is slightly dating »

The stay was pleasant as we used it as a base for sight seeing. The hotel is starting to look a bit dated

AccorHotels certified review
Frank V. Families - 24/07/2017
« It was pretty good. Beware of children using the shower as there are no curtains. My daughter completely flooded the bathroom. »

The experience was fine. We however mainly used the room to sleep. We never tried the restaurant or any of the other amenities. Just sleep and get out to visit Paris. Very nearby the Porte de Pantin metro station, so that was very convenient.

AccorHotels certified review
Anonymous Families - 12/07/2017
« Room a bit run down. Reception staff easily distracted from completing service for customer at hand but rather talk to others around them or on phone. »

Not very welcome

AccorHotels certified review
Edwin L. Business - 20/06/2017
« Nice location and hotel »

I was a bit upset to find out the prepaid booking with breakfast was not properly passed on. Therefore I was delayed starting my breakfast is this first need sorting.

AccorHotels certified review
Anonymous Business - 19/06/2017
« Disappointing »

Poor. The room was not ready - there was a technical issue, this was known to reception yet I was still allocated that room. Very poor service. The welcome drink voucher was not given to me upon check in. And the breakfast is simply not worth 20€, in my experience there is always a shortage of some items

AccorHotels certified review
Jatin S. Families - 14/06/2017
« Not great. »

The hotel is quoted on the website as being a five star property. But it was not good enough to be given a four star rating. It should be give a 3 star rating. Pros:- -The room size was satisfactory. -Check in done quickly. - The metro station was very close to the hotel Cons:- -The room did not even have a basic cupboard. No luggage rack. - Carpet dirty. - Mini fridge dirty with stains. - Washrooms were biggest disappointment. The WC was ancient looking with rusted edges! (Even 3 star hotels don't keep single ply toilet rolls! Extremely tacky). The bathroom walls were badly painted in some cheap paint. They looked sad and dingy! - The room key failed to activate the lift three times. Had to go to the reception again and again to get it changed. And we were not the only ones with key problems. There were other guests we saw facing same issue. - We stayed for 4 nights and were not asked even once whether our stay was comfortable, not even when checking out. The hotel employees seemed least bothered with concepts like "customer satisfaction ". "Exceeding Guest Satisfaction " must definitely be a completely unheard of concept in this hotel. On the whole we would prefer booking another hotel on our next visit to this beautiful city. Also we will not be recommending this hotel to anyone. The hotel will need to invest in proper renovation of the property and give proper training to its staff in guest handling practices.

AccorHotels certified review
Anonymous Business - 08/06/2017
« Very good »

I appreciated the checkin and the help of the team

AccorHotels certified review
P.r Couples - 01/06/2017
« Conform to expectation »

Registration at arrival was OK. During stay, staff was very diligent to find satisfaction to our needs. Staff always tries to solve difficulties if happens

AccorHotels certified review
A. Business - 31/05/2017
« Noisy »

Team was welcoming but room 722 for 2 nights was noisy with rolling carts or elevators (?) => awaken at 5:30 am the first day / 6:30 the second day. Breakfast management seemed quite amateur with manual (paper list) and erratic room number checking at the entrance.

AccorHotels certified review
Anonymous Families - 09/05/2017

Short stay at the hotel because lot of things to do in Paris

AccorHotels certified review
Anonymous Business - 04/05/2017

Generally very good. I liked the hotel and the environment. The room was excellent and the staff were always really good too. The only thing that was inconvenient was checking in, as we had to wait quite a long time before rooms became available at around 1.30. I realise that is before checking in time, but I'm sure the hotel was aware there was a conference taking place and that a lot of people would arrive around that time and want to get across the road to the conference. That is a relatively small point though, as the rest of the stay was excellent, breakfast was great and the room just as I would have wanted! One other thing - the wifi is very slow at peak hours, or it was on this visit.

AccorHotels certified review
Anonymous Couples - 03/05/2017

There were some lack of maintenance on the hotel. I had to make a small fix on the sink because we cannot open the plug.

AccorHotels certified review
Anonymous Families - 27/04/2017

Had a bad experience with the receptionist. I needed help with where to eat with my grandson and she was very dismissive and unhelpful. She also told me when we arrived that nearly €80 was owing on the room when in fact my daughter had already paid for it in full. When i questioned her she backed down.

AccorHotels certified review
Anonymous Couples - 25/04/2017

I am very satisfied; the staff was helpful and friendly, the hotel is pleasurable and the location of the hotel is good.

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