Hotel - Grand Mercure Bandung Setiabudi
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Bandung Setiabudi

4.5/5 1,622 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 204 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,446 reviews

Our guest reviews for Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,622 reviews
Family - 10/08/2018 TripAdvisor review
« Excellent view and hotel, room is spacious and clean. View is excellent with warm water Swimming pool. »

Excellent view and hotel, room is spacious and clean. View is excellent overseeing Bandung city, warm water Swimming pool, be prepare to bring your swimming suit. Housekeeping service is quite fast. Parking available for free for guest

Barruno M. Families - 09/08/2018 AccorHotels certified review
« that was a satisfying stay at mercure setiabudi »

Got a premium superior room on the rooftop with a vast balcony, great city light view at night and a great buffet for breakfast. The staffs had prepared a sliced birthday cake for my wife. That was touching. Thank you..

Diandra P. Families - 07/08/2018 AccorHotels certified review
« One of the best hotels in Bandung for family trip »

Easy check in and check out. Great view and location. Warm swimming pool is just perfect. You can feel the chilly Bandung here in Grand Mercure. I ordered 2 queen bed rooms, but it turned out that I got 1 queen bed room and 1 twin bed room (although the beds were put together and felt like a queen bed). Breakfast was not special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D.K., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best Regards, Engkun Kurnia General Manager

Anonymous Families - 07/08/2018 AccorHotels certified review
« Great »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.S., Thank you so much for your great review about Grand Mercure Bandung Setiabudi. We are really pleased to read that you enjoy your stay with us. This is always a motivation for all team when our guests give a good feedback about the service. I will share your comments with all departments and we hope to welcome you again soon. Yours Sincerely, Engkun Kurnia General Manager

Herlina Families - 06/08/2018 AccorHotels certified review
« me and my family really satisfy with my stay »

I Stayed for 2 nights and it was perfect, especially the room is lagoon type, i can jump into the pool directly. kids were so happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., Thank you for your great review. It is always a pleasure to receive positive feedback. Our Lagoon room is often complimented and get much love from our guests. Happy that your kids love it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Dhany Business - 06/08/2018 AccorHotels certified review
« My second Experiences at this Hotel »

This was my second experiences at this hotel, i stayed with my wife and my kids. The breakfast was so good. The foods, the staff were great. At that time, my oldest kid was under the weather, the staff offered a cup of tea to calm her, and assited us to the clinic. Mr Engkun, the General Manager always greeted us every morning at the restaurant. The rooftop lounge, Keppler, has an overwhealming view, we enjoyed our evening tea here. Ms. Sheila suggested some good places in Bandung we can enjoy with family. The hotel has kids corner, my kids loved to enjoy their time there. The place was clean, bright, and has a lot of toys. My oldest join the cactus planting too, this part of their weekend activity for kids. overall, i always has a nice experiences stay at this hotel. Thank to the all staff who always helped us during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z.R., Thank you for taking the time to give the astonished feedback of our hotel. Delighted to read that we managed to exceed your expectation on every level while staying with us. Needless to add anything more. It is indeed our accomplishment to be able to make your stay most memorable. I will share your comments with all staffs and I definitely conveyed your kind compliment to Ms. Sheila . We hope your next visit to Grand Mercure Bandung Setiabudi is not too distant future. Yours Sincerely, Engkun Kurnia General Manager

Wati S. Families - 06/08/2018 AccorHotels certified review
« Satisfied »

Staying at grand mercure was really an exciting moment, everything was great. Only 1 thing, you should provide the access from the room floor to the parking area. That would be ten star for you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K.S., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best Regards, Engkun Kurnia General Manager

Truelly A. Families - 05/08/2018 AccorHotels certified review
« Handled with care »

The Lagoon room type always gave the nice experience. Access to pool directly from your door step. Friendly staff, complimentary minibar, including individual espresso machine. I would’ve rated 9 if the hotel did not leave the leaking shower outlet broken for us to find. Everything else was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We also truly appreciate your kind attention regarding the bathroom facilities. Please allow me to express my sincerest apologies. I will definitely do improvement on the areas you pointed. Your comment has been duly passed to the Department Heads concerned for their immediate attention and to avoid similar experience occurring again in the future. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best Regards, Engkun Kurnia General Manager

Martin Business - 05/08/2018 AccorHotels certified review
« Excellent »

Excellent hotel for vacation and for company workshop

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.R., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Arthur M. Families - 04/08/2018 AccorHotels certified review
« My family loved it »

Been staying this hotel several times and never dissappointed. As for my parents it’s their first time and the were loving it. In fact they want to apply for accor membership right away. We were given rooms near the lift which a special point so my parents don’t have to walk far away to the other side of the hotel. Room was great with balcony and well cleaned. The food during breakfast and dinner was great. And the warm swimming pool was a delight for my 3yo girl. The front office staff was very courteous (mr Agin?). Keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.I.M., Thank you for always coming back to our hotel and thank you very much for sharing your experience and trust in our genuine hospitality. Very happy to hear that our staff and service meet your needs and expectations. Please be assured that I will pass your so kind words about service to Mr. Agin. Once again, thank you and we look forward to welcoming you back on your next visit very soon. Your Sincerely, Engkun Kurnia General Manager.

Anonymous Families - 02/08/2018 AccorHotels certified review
« Pleasant stay »

Our family really enjoyed the stay. We loved the swimming pool, food, and very friendly staff. We will come back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J.B.P., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Dian M. Families - 02/08/2018 AccorHotels certified review
« my no.2 most fav hotel in Bandung »

i love staying at this hotel. been here couple times. sure will be back. but one thing you might be concerned of is, please renew the interior esp bathroom. the shower of most room i stayed in, was broken. i mean, it's hard for me to pull the button so i can get bath from head shower. and so does the tiles in shower room. that's bit outdated. and oh, please put sushi bar and waffles in everyday menu :) overall, i'm satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D.M., Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as the usual. We also truly appreciate your kind attention regarding the bathroom facilities. Please allow me to express my sincerest apologies for the inconvenience caused. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards our hotel. Thank you again for sharing your experience, and it will be our pleasure to welcoming you again in the future. Yours Sincerely, Engkun Kurnia General Manager

Muhammad A. Families - 31/07/2018 AccorHotels certified review
« Biasa »

With higest rate , i think this hotel just "normal"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.A., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best Regards, Engkun Kurnia General Manager

Junisa Families - 30/07/2018 AccorHotels certified review
« Pleasant stay and we will be back »

This was my second stay. Deluxe room with balcony. The room was nice overlooking the beautiful pool. We enjoyed the fish pond and nice breakfast outside in the morning. Had few meals in th restaurant. Was good. Staff was friendly and helpful. One of them is Airlangga who was helpful and checking around during our breakfast and lunch time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J.L., Thank you so much for your great review about Grand Mercure Bandung Setiabudi. We love hearing your feedback and pleased to know that our warm and welcoming hospitality still work second time around. I will definetely convey your kind compliment to Airlangga. Thank you again for sharing your experience and we look forward to welcoming you back on your 3rd visit very soon. Best Regards, Engkun Kurnia General Manager

Petrin R. L. Families - 29/07/2018 AccorHotels certified review
« Excellent »

Nice stay and comfortable atmosphere, beautiful view from the room, the food were good, the staffs were nice and helpful. We enjoyed our stay and want to stay again in this excellent hotel some other time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P.R.L., Thank you for taking the time to give the astonished feedback of our hotel. Delighted to read that we managed to exceed your expectation on every level while staying with us. Needless to add anything more. I will share your comments with all departments and we hope to welcome you again soon. Yours Sincerely, Engkun Kurnia General Manager

Riefianto Couples - 28/07/2018 AccorHotels certified review
« Nice services »

Nice place,good service and good everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for such a wonderful review on this site. Delighted to read that we managed to meet your expectation on every level. It is indeed our accomplishment to be able to make your stay most memorable. Thank you again for sharing your experience and we look forward to welcoming you back on your next visit very soon.

Afiza Friends - 27/07/2018 AccorHotels certified review
« Love it! »

I love the hotel very much. second time staying here. I like almost everything about it. I only have one complain, food quality. I hate simple dinner at Kepler and order penne cabonara. Its not really a good one. It taste like cream and a penne. Hope you can improve on this. Other than that all is good. Thank you for upgrade my room and extended check out. without second thought, i definitely will come back if i visit Bandung again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A.B.K., Thank you for your review. Delighted to read that your staying experience was great. We also truly appreciate your kind attention regarding the quality of food. Your comment has been duly passed to the Department Head concerned for their immediate attention. Thank you again for sharing your experience, and it will be our pleasure to welcoming you again in the future. Yours Sincerely, Engkun Kurnia General Manager

Erika Families - 26/07/2018 AccorHotels certified review
« great family trip »

- good service - good view - nice room - delicious foods

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R.F., Thank you for taking the time to give the astonished feedback of our hotel. Delighted to read that we managed to exceed your expectation on every level while staying with us. good service, good view, nice room, and delicious food. Needless to add anything more. I will share your comments with all departments and we hope to welcome you again soon. Yours Sincerely, Engkun Kurnia General Manager

Bambang W. Couples - 25/07/2018 AccorHotels certified review
« superb »

much worth it compare to money we spent. the hotel clean, facilities superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.W., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Ihsani Families - 23/07/2018 AccorHotels certified review
« An excellent family friendly hotel with great service »

Stayed for a night and was pleasantly surprised that they gave me a huge room upgrade and gave me a very nice welcome gift. I would have loved to see my name on that card but I really appreciate their effort in welcoming me as a gold member. Most hotels fail to recognize my membership loyalty but Grand Mercure Setiabudi knew how to please its loyal member by recognizing me and greeted me as a member. The swimming pool is not only huge, it is also warm and we were able to swim even at 7:00 AM. The breakfast spread was great and delicious. I really recommend this hotel if you bring a family here. However, I was a bit disappointed to know that not all rooms have bathtub - these are available only at suites. So if your kids wish to have a room with bathtub, you couldn't get them on lower tier rooms other than suites. The internet connection is also somehow slow at times, I hope they fix this issue soon. Other than that I had a great moment here, I'm looking forward to staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I.I., Thank you for such a wonderful review on this site. It is indeed our accomplishment to be able to make your stay most memorable. Thank you again for sharing your experience and we look forward to welcoming you back on your next visit very soon. Yours Sincerely, Engkun Kurnia General Manager

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