Hotel - Grand Mercure Bandung Setiabudi
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Bandung Setiabudi

4.5/5 1,777 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 204 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,812 reviews

Our guest reviews for Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 1,777 reviews
Mintarto G. Couples - 06/12/2018 AccorHotels certified review
« Nice pool ! »

Excellent

Karpendi Families - 05/12/2018 AccorHotels certified review
« nice holiday »

good hotel for our family vacation, the rooms are clean, happy to be able to eat breakfast with a varied menu, friendly employees especially for mr.philips and mrs.widdi thank you for your memorable service for our family

Anggara D. T. Families - 05/12/2018 AccorHotels certified review
« Great Hotel. »

Great for family time. Awesome pool. Delicious foods.

Paulus H. Families - 03/12/2018 AccorHotels certified review
« Great hotel with a great staff »

This hotel is in good loc, because it has a stunning weather with cool and clean air.

Ferdy D. Families - 30/11/2018 AccorHotels certified review
« Complete staycation amenities! »

Great food, great swimming pool for the whole family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H.T.R., Thank you for your superb review and thank you for always coming back to our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is indeed our accomplishment to be able to make your stay most memorable. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Your Sincerely, Engkun Kurnia General Manager

Alex B. Business - 29/11/2018 AccorHotels certified review
« Mr. »

Food hygiene and food safety issue as in 2016 and previous events of Padma Sejati, repeating case of diarrhea during long workshops. Flies on food during lunch banquet and also during breakfast, serving stale watermelon - honeydew melon for lunches. Your entire food production lines need to be evaluated and assessed by health authorities for food safety and handling. Staff are great, helpful, and attentive as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.H/A.S./A.K., We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. I am terribly sorry for the inconvenience you encountered during your recent visit to our hotel. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. Your comment has been duly passed to the Department Head concerned for their immediate attention and to avoid similar experience occurring again in the future. I truly hope you will give us the opportunity to welcome you back again. Yours Sincerely, Engkun Kurnia General Manager

Anonymous Friends - 29/11/2018 AccorHotels certified review
« I love the surrounding view, harden, pool and service of the staff »

I like the room with direct acces to the pool. The pool is great, it’s warn water. I can enjoy sunrise and sunset view from the hotel. I also like the garden and the decoration of the lobby. The staff is very helpful, warm and full of smile. The smell of the hotel is also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S.F.D/W.E.N., We love hearing your feedback and it is great to know that your time was well spent with us. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours Sincerely, Engkun Kurnia General Manager

Kevin Y. Couples - 27/11/2018 AccorHotels certified review
« Excellent »

its my 4th times i stay at this hotel, always make me warm and homey... Staff is very pleasent, room is very clean. Sky lounge is a Kepler Sky Loungeat this hotel, u must try to go here, good environment with good taste food and drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K.Y., Thank you for your superb review. Lovely to know that our team were able to delight you and make you feel like stay at home with us. Warm & friendly staff, clean room, good environment, good food and drink. Happy to read that you enjoyed them all. Please be assured that I will pass your so kind words about service to all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for recommending our Kepler Sky Lounge and Bar to other travelers and we hope your fifth visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours Sincerely, Engkun Kurnia General Manager

Nefita R. Solo - 27/11/2018 AccorHotels certified review
« Love Grand Mercure »

Friendly Staffs, Warm swimming pool (perfect for bandung cold weather) delicious breakfast, good fitness center, beautiful views from our room at 8th floor .. Then it’s the perfect hotel. Thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N.R., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Kamal G. Families - 27/11/2018 AccorHotels certified review
« Comfortable Hotel in Bandung »

Nice hotel with nice view... really recomended... for family leisure. So yummy breakfast.. anytime can swim.. cos the water so warm.. strategy location.. so much joy there.. next time really want to go.......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K.G., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. Our perfect location is indeed conveniently located and it is such a breeze traveling around must-see attractions. Very happy to hear that our staff and service met your needs and expectations. Thank you for your trust in us and recommending our hotel to other travelers. We hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Rania M. Business - 26/11/2018 AccorHotels certified review
« 1 of my favorite !! »

I stayed here for a few days & it was really nice. it is located in lembang near tourist sites. i was having breakfast served by made debia and they were super kind. i love their various menu so much! definitely a highly recommended!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R.M., Thank you for sharing such a great feedback on this site. Our perfect location is indeed conveniently located and it is such a breeze traveling around must-see attractions. Thank you again for sharing your experience and recommending our hotel to other travelers and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

F. Families - 26/11/2018 AccorHotels certified review
« Very Good Hotel »

I had a good experience during stayed in Grand Mercure Hotel Bandung. Friendly and Helpful staffs. Clean and cozy room, nice warm pool, and Various menu on breakfast. I've tried too book thru An Accor Apps but it was full booked so I used another way and managed to book this hotel. Unlucky I can't add my membership accor point. The pool was good but not to warm, at least it's not too cool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N.F., Thank you so much for your review about Grand Mercure Bandung Setiabudi. We are really pleased to read that you enjoy your stay with us. This is always a motivation for all team when our guests give a good feedback about the service. I will share your comments with all departments and we hope to welcome you again soon. Best Regards, Engkun Kurnia General Manager

Leny M. Families - 26/11/2018 AccorHotels certified review
« Good »

Iam so satisfied overall. About service facility and all. I will come back later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L.M., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Iryan D. Families - 25/11/2018 AccorHotels certified review
« Good hotel for family vacation »

Good and helpfull staff. Good location near lembang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I.D., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback.Our perfect location is indeed conveniently located and it is such a breeze traveling around must-see attractions. Very happy to hear that our staff and service met your needs and expectations. Thank you for your trust in us and recommending our hotel to other travelers. We hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Adrian T. Families - 25/11/2018 AccorHotels certified review
« Affordable price with a great facilities »

great view, delicious breakfast, and the most that I love is the how swimming pool! Never found it in other hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.T., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. Great view, delicious breakfast, warm sparkling pool. Happy to read that you enjoyed them all. Again, thank you and we look forward to having the opportunity of providing services to you on your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Vivaldi Families - 25/11/2018 AccorHotels certified review
« Amazing and fun »

Overall it was amazing experience and recommended hotel for family vacation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V.A.W.,, We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommending our hotel to other travelers. Hope it will not be too long before we get a chance to welcoming you back to our hotel. Yours Sincerely, Engkun Kurnia General Manager

Jonas Families - 25/11/2018 AccorHotels certified review
« Nice, friendly, but NOT helpful! »

We missed our mobile charger, thus sought a mobile charger fm moat of the officers we met at the hotel, they replied nicely and friendly saying, sorry but we dont have a charger around. Helloooo... Would you believe that? The entire hotel staffs do not have any mobile charger with them? Come on, we are not living in a stone age, mobiles are everywhere own by mostly everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J.W., Thank you for your feedback. I am terribly sorry that you weren’t satisfied with our service. Please accept my sincerest apology for any inconvenience you encountered on this occasion. Rest assured that I do take your comment very seriously. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve the service that we provide. I truly hope you will give us the opportunity to welcome you back again. Yours Sincerely, Engkun Kurnia General Manager

Bernard W. Families - 24/11/2018 AccorHotels certified review
« Modern Hotel, Warm Poll and Perfect Service ! »

I stayed here for family vacation on October 2018. This hotel as an Accor hotel will not disappoint you at all. Price is reasonable. The lobby is great. The room is very clean. The parking lot is big enough. And the service is Top Class! I will definitely stay here again, but on my next visit I will book the room beside the pool :) Thanks Grand Mercure for giving my family good experience in your hotel! Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.W., Thank you for such a wonderful review. Lovely to know that you were enjoyed our top class hospitality during your stay at Grand Mercure. Please be assured that I will pass your so kind words about service to all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and we hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours Sincerely, Engkun Kurnia General Manager

Ronny Friends - 24/11/2018 AccorHotels certified review
« Great and relaxing stay! »

Had a great experience for my first stay at Grand Mercure Bandung Setiabudi thanks to a great team of staff especially Mr. Agin and Ms. Widi. Thank you. Felt truly welcome and privileged with Mr. Agin expecting my arrival and made all the necessary arrangement to make sure all is in order. Even though there are some little hiccups and issues during the stay, all are resolved smoothly with the assistance of Mr. Agin and Ms. Widi. Food and drinks at the hotel restaurant have totally exceeded my expectation, both breakfast and dinner. Some room for improvement is to increase the size and to have a more systematic queuing system for the egg station so as to meet the high demand during full house period. The wide range of wine selection at the Peak complements with the food of the hotel restaurant and the environment and view of the Sky Lounge. Nice warm pool, decent gym room and a spacious table tennis area adds to the overall experience of the hotel. Thank you for the great and relaxing stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R.N., Thank you for sharing your glowing review. I am so glad to hear that your stay was great and relaxing. Pleased to see Mr. Agin & Ms. Widdi; our Front Office team went to some extra miles to ensure your stay was nothing short of a great experience. I will convey your kind words to them personally. We also truly appreciate your kind attention regarding the egg station during high occupancy. Your comment has been duly passed to the Department Heads concerned for their immediate attention. Thank you again for sharing your experience, I hope your memories with us will last long until we meet again on your next visit. Yours Sincerely, Engkun Kurnia General Manager

Hendy Families - 22/11/2018 AccorHotels certified review
« Clean and luxury hotel with best location »

I love to come back with my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for such a wonderful review. Happy to hear that you loved your staying experience and you found us to be in a great location. We really look forward to welcoming you back to our hotel in the near future. Sincerely Yours, Engkun Kurnia General Manager

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