Grand Mercure Bandung Setiabudi 5 stars

TripAdvisor rating 4.5/5 1,927 reviews
Grand Mercure Bandung Setiabudi
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Room 1

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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Massage
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodations

Superior Room

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Superior Room with Balcony

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Superior Premium Room

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Room, Pool View

  • Max. number of persons: x3
  • Area: From 34
  • Views: Pool side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Room with Balcony, Pool View

  • Max. number of persons: x3
  • Area: From 35
  • Views: Courtyard side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Privilege Room, Pool View

  • Max. number of persons: x3
  • Area: From 36
  • Views: Pool side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

The Lagoon Room

  • Max. number of persons: x3
  • Area: From 36
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Junior Suite

  • Max. number of persons: x3
  • Area: From 45
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Executive Suite

  • Max. number of persons: x3
  • Area: From 54
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Photo non contractuelle / Strictly non binding

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Photo non contractuelle / Strictly non binding

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more
Grand Mercure Bandung Setiabudi Meeting Room

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,155 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,927 reviews

Good hotel which needs some finer adjustments

TripAdvisor rating 4.5/5

Sanjay V Solo travel - 16/05/2019 TripAdvisor review

The hotel is ideal for relaxing and family. Nice pool for children to play. However slightly away from the city center so if you are the party type then be prepared to take a taxi to go to a restaurant or a pub. One particular thing which I would like to point to management is that no one asked me if I would like a news paper or not. Every morning a news paper (in Indonesian language) was delivered to my room. A total waste of earth resources. Please .ask your guest before this waste.

Dear Mr. Sanjay V, Warmest Greeting From Grand Mercure Bandung Setiabudi Firstly I would like to say thank you for your visit to our hotel Grand Mercure Bandung Setiabudi, and on behalf of management I would like to apology for your inconvenience experience while you stay at our hotel because we sent wrong newspaper. I will share it to our team and make improvement so it will not happen again in the future. Once again thank you and we are waiting your next visit. Best Regards, Engkun Kurnia General Manager

My experience

Customer review rating 4.4/5

R Business - 15/05/2019 AccorHotels certified review

It's clean, neat, orderly rooms. Good service.

Dear Mrs. F.R., Thank you so much for your great review about Grand Mercure Bandung Setiabudi. We are really pleased to read that you enjoy your stay with us. This is always a motivation for all team when our guests give a good feedback about the service. I will share your comments with all departments and we hope to welcome you again soon. Best regards, Engkun Kurnia General Manager

Excellent

Customer review rating 4.4/5

Icha Families - 13/05/2019 AccorHotels certified review

Beyond my expectation. very satisfied with the accommodation . the food are really nice .. friendly staff .. nice view .. the hotel near to lembang area and the city.. recommended to stay here at Grand Mercure Bandung Setiabudi...

very good

Customer review rating 4.4/5

The T. S. Families - 13/05/2019 AccorHotels certified review

friendly hotel with profesional staff

Dear Mrs. T.S., Thank you so much for your great review about Grand Mercure Bandung Setiabudi. We are really pleased to read that you enjoy your stay with us. This is always a motivation for all team when our guests give a good feedback about the service. I will share your comments with all departments and we hope to welcome you again soon. Best Regards, Engkun Kurnia General Manager

Good Experience Stay

Customer review rating 4.4/5

Dini Families - 13/05/2019 AccorHotels certified review

Good hotel. Room clean and nice, Staff very friendly. Swimming pool is nice and clean. Breakfast have many variant and good. Overall have a good experience with this hotel

Nice hotel for holiday

Customer review rating 4.4/5

Melyanti Families - 13/05/2019 AccorHotels certified review

We enjoyed the facilities such as: warm swimming pool, the complete gym and the delicious breakfast.

First Impession staying at Grand Mercure Bandung Setiabudi

Customer review rating 4.4/5

Irawati Families - 13/05/2019 AccorHotels certified review

First time going here is an excellent experience with a great hospitality and the breakfast here is good. Located in a good place, near lots of interesting destination in Lembang. Also have helpful and nice staff. Good Job All !!!

Dear Mrs. I., Thank you for this lovely review. We love to hear that your time was well spent with us. Warm & great hospitality, helpful staff, good location and good breakfast. Happy to read that you enjoyed them all. We look forward to having the opportunity of providing services to you on your second visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General manager
Customer review rating 4.4/5

Erick F. Families - 13/05/2019 AccorHotels certified review

wonderfull experiece with them

Dear Mr. E.F., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. We also truly appreciate your kind attention regarding the dining room cleanliness, please allow me to express my sincerest apologies for the inconvenience. Thank you again for sharing your experience, and it will be our pleasure to welcoming you again in the future. Yours Sincerely, Engkun Kurnia General Manager

Very Satisfied with the service and room quality although improvement on food selection is advised

Customer review rating 4.4/5

Reza F. Business - 13/05/2019 AccorHotels certified review

The stay is very satisfying, and could be better with larger food selection for breakfast and shuttle service to city area as it is sometimes very hard to find suitable transport to the city during rush hour.

Awsome place for family holiday!

Customer review rating 4.4/5

Vina K. Families - 11/05/2019 AccorHotels certified review

The hospitality was perfect! Felt it everywhere.. Helpful staff,great food and the cool swimming pool really unforgetable! Thank you Grand Mercure Bandung

Dear Mrs. V.K., Thank you for the lovely review on this site. We love to hear that your time was well spent with us. Cool sparkling pool, the helpful staff and great food. Happy to read that you enjoyed them all. Looking forward to welcoming you back on your next visit very soon. Yours Sincerely, Engkun Kurnia General Manager

Ridiculous Hotel

TripAdvisor rating 4.5/5

dendiramdani Family - 11/05/2019 TripAdvisor review

I am a reguler visitor of this hotel for almost five years since I live in Indonesia. I used to visit the hotel with my family (three childs: 9, 5 and 2 yrs) and to hire one extra bed. There was an occasion they up graded my room from duluxe to junior presidential suite, showing that I am a loyal customer. However, my last visit to the hotel is very disappointing and ridiculous. The reason is that hotel applies a new dule for breakfast that you are strictly prohibited to bring foods outside the restaurant even only for one smal donut. I must return the donut because I brought it to outside. I was very embharassed when a hotel steward ordered me return the donuts to her. It makes me like someone who is just stealing the foods. Eventhought I pay for all you can eat breakfast. I usually brings one or two pieces donuts for my kids who usually ask for something to eat after swimming. I did not want to exchange argument to the hotel steward at that time. Please note that I never agree the rules and never find the rules in any documents I signed when I checked in to the hotel. I tell you the hotel management that you are damaging your reputation and creating unpleasant mood of the visitors. I know that most visitors are usually family and I know they sometime bring some foods. As long as it is at reasonable amount, I thing it fine. You will not go bankrupt because some visitors brings some foods. Note that the visitors even a kid above5 yrs pays for the breakfast. You will never find in any hotel in the world that you are strictly prohibited to bring foods from the restaurant (even just for one or two pieces of donuts, or reasonable amount). I will seriously consider to stop visiting the hotel because it is very unpleasant and uncomfortable. Dendi Ramdani (Depok)

Dear Mr. Dendi Ramdani Warms Greeting From Grand Mercure Bandung Setiabudi On behalf of Management Grand Mercure Bandung Setiabudi I would like to say thank you for your visit to our hotel and become our repeater guest. We extremely so sorry for your inconvenience experience, and we apology for that. The point that you mention I will analyze and I will improve it so will not happen in the future. Once again I apology and I hope you will came back to visit our hotel. Thank You & Regards, Engkun Kurnia General Manager
Customer review rating 4.4/5

Albertus H. Families - 07/05/2019 AccorHotels certified review

Nice place and ambience, my kids love it.

Dear Mr. A.H.D.H., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Best Regards, Engkun Kurnia General Manager

Great

Customer review rating 4.4/5

Jhon S. Families - 07/05/2019 AccorHotels certified review

We were enjoying stay at grand mercure hotel and this is one of our fav hotel in Bandung. Great room with beauty view and great breakfast even it was the first fasting day. Thanks

Dear Mr. J.S., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Great room and great food. Happy to read that you enjoyed them all. Once again, thank you for your great review. Hope it will not be too long before we get a chance to welcoming you back. Yours Sincerely, Engkun Kurnia General Manager

Marvellous

Customer review rating 4.4/5

L. A. Families - 06/05/2019 AccorHotels certified review

Keep up the good works !!

Dear Mr. L.A., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Perfect short escape

Customer review rating 4.4/5

Anonymous Families - 03/05/2019 AccorHotels certified review

Nice place to stay, i got room upgrade, the staff were very nice, kids really enjoy the warm poll and the facilities

Dear Mrs. L.O., Thank you for your review on this site. Lovely to know that you were enjoyed your stay at Grand Mercure Bandung Setiabudi. Apart from that we are apologize for the inconvenienced cause regarding the hot latte. Your comment has been duly passed to the Department Heads concerned to avoid similar experience occurring again in the future. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager
Customer review rating 4.4/5

Bella P. Couples - 03/05/2019 AccorHotels certified review

Nice hotel, with a good hospitality and amenities, and especially for food.. but i suggest to more attention to cleanliness in every corner for visitor convenience.. overall it was a good experience thank u

Dear Mrs. B.P., Thank you for taking the time to share your feedback. We also truly appreciate your kind attention regarding the hotel cleanliness. Your comment has been duly passed to the Department Head concerned for their immediate attention. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Yours Sincerely, Engkun Kurnia General Manager

Nice stay as usual

Customer review rating 4.4/5

Sutriyudita S. Families - 03/05/2019 AccorHotels certified review

Its seem starting this year, i am more often staying at this hotel when visiting Bandung, either for business or family trip. Warm welcome from either from pak Dino or pak Agin, all the front desks has done excellent job, mbak widdi, sheila and Puteri..and everybody for providing the excellent service.. The room are wonderful, but still expecting the bedsize in the lagoon to be as big as privileges room that would be awesome..cleanliness and everything went perfect every time i visit. So keep up the good work!

Dear Mr. S.S., Thank you for being our loyal guest and leaving us such a wonderful review. We are delighted to read that you always had an excellent stay and enjoyed your visit at our hotel. It is indeed our accomplishment to be able to make your stay most memorable. I have conveyed your kind words to Pak Dino, Pak Agin, Widdi, Sheila and Puteri personally. I will be happy to meet you in the near future and we look forward to welcoming you again for another wonderful journey with us. Your Sincerely, Engkun Kurnia General Manager

Excellent

Customer review rating 4.4/5

Mey N. Business - 02/05/2019 AccorHotels certified review

Warm hospitality from GM and EAM, very helpful and friendly ,good sample for rank and file staff

Dear Mrs. M.N. , Thank you very much for sharing your experience and trust in our genuine hospitality. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all our team. We hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Recomended for Family Vacation

Customer review rating 4.4/5

Gerry R. Families - 28/04/2019 AccorHotels certified review

Many facilities and fun activity for kids, swimming poll, cooking class n kids movie. Any kind of food are there, and the taste are great... Strategies location, I Love this Hotel Thank you

Dear Mr. G.R., Thank you for such a wonderful review on this site. Delighted to read that we managed to meet your expectation on every level. It is indeed our accomplishment to be able to make your stay most memorable. Thank you again for sharing your experience and recommending our hotel to other travelers. Hope it will not be too long before we get a chance to welcoming you back to our hotel. Yours Sincerely, Engkun Kurnia General Manager

Comfortable Stay

Customer review rating 4.4/5

Harist R. R. Families - 28/04/2019 AccorHotels certified review

This place is very comfortable to stay. Even we only stay one night but that was very comfort. Breakfast is mostly delicious. All facility in here so preety awsome !!!! This place is very recommended to you to stay in Bandung....

Dear Mr. H.R., Thank you very much for sharing your experience and trust in our genuine hospitality. I am pleased to read that you had a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best Regards, Engkun Kurnia General Manager
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