Hotel - Grand Mercure Bandung Setiabudi
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Bandung Setiabudi

4.5/5 1,838 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 204 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,894 reviews

Our guest reviews for Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 1,838 reviews
Mrs Y. Couples - 13/02/2019 AccorHotels certified review
« Good food Happy Tummy Happy experience »

Everything about this hotel was really makes us happy :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A.Y., Thank you again for sharing such a positive experience. It means the world to us. We are glad that you and family loved our facilities and services, our dedicated staff will be pleased to learn of your high praise. I will share your comments with all departments and we hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Anna F. Families - 12/02/2019 AccorHotels certified review
« wonderful family getaway »

my family and i really love our stay here. the room are so homey and so cozy yet luxury. we stay here in almost everytime we are in bandung. the kids love the heated swimming pool, and all of my family love the breakfast. the foods are delicious, various kinds of menus. we love the beautiful ambience design and architecture of the hotel, luxuries are everywhere you look. we'll definitely be back to stay here again. and we would like to thank you to ms sheila for her welcoming hospitality. we felt so welcomed here. my family and i really appreciate it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. Our architecture and warm sparkling pool is often complimented and get much love from our guests. Happy that you love it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Azaruddin M. G. Families - 11/02/2019 AccorHotels certified review
« Pleasant stay »

Stayed with my family. The three of us enjoyed the stay. Friendly & helpful staffs. Service was excellent. Food was satisfying enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.M.G., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Eka F. R. Families - 11/02/2019 AccorHotels certified review
« Great room and service »

Wonderful as always, great breakfast, great room, the exhaust fan in bathroom works well (last time I stayed in superior room the exhaust fan didn’t work). The price for cooking class for kids is too expensive, usually it only costs IDR 125.000. Maybe next time don’t make package for cooking class, just make single package for face painting etc. (Just my suggestion).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E.F.R., Thank you again for being a loyal guest and writing this wonderful review. We also truly appreciate your kind attention regarding the cooking class price. Once again, thank you for your trust in us and we hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Kind regards, Engkun Kurnia General Manager

Firmansyah Families - 10/02/2019 AccorHotels certified review
« Excellent... »

Good food...good swimming pool...and the excellent atmosphere...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Delighted to read that we managed to meet your expectation on every level. Good food, warm sparkling swimming pool, excellent atmosphere. Needless to add anything more. Hope it will not be too long before we get a chance to welcoming you back Yours Sincerely, Engkun Kurnia General Manager

Rudy F. Families - 10/02/2019 AccorHotels certified review
« Enjoyment »

The services was very helpul, with many variables and delicious menu, n warm swiming pool....... But the welcome drink wasnt expected as usual (to far)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R.F., Thank you for your wonderful review and thank you for always coming back to our hotel. Lovely to know that you were enjoyed our warm hospitality during your stay at Grand Mercure Bandung Setiabudi. We also truly appreciate your kind attention regarding the welcome drink. Your comment has been duly passed to the Department Head concerned for their immediate attention. Once again, thank you for your trust in us and we hope your next visit to our hotel is in the not too distant future. Kind regards, Engkun Kurnia General Manager

Oscar S. Families - 08/02/2019 AccorHotels certified review

The pool is fantastically adorable however the pool guy is need more smile (or may be he work too long) coz I swimmed after 6pm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O.C.S., Thank you for your great review. We too love our warm sparkling pool that very often complimented by our guests. We also truly appreciate your kind attention regarding the service from our pool attendant. Your comment has been duly passed to the Department Head concerned for their immediate attention. Once again, thank you for your trust in us and we hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Mega M. Business - 06/02/2019 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.M., Thank you for the wonderful review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Engkun Kurnia General Manager

Samuel L. Families - 06/02/2019 AccorHotels certified review
« Best Hotel in Bandung »

Best Swimming Pool, with warm water open till 9PM. Best Location, near with many attraction places. Best Weather, clean air in the highland North Bandung. Best Hotel Staffs, good service and helpful (more credit for GM Mr.Engkun and LeClub frontdesk). Best Breakfast, many varieties and nice taste. Best Room, very cozy bed and clean room (thank you for the upgrade). Best Rooftop bar, nice cocktail with amazing city view. Grand Mercure is the only recommended hotel in Bandung.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.L., Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all our team. Once again, thank you for your great review, looking forward to welcoming you back very soon. Yours Sincerely, Engkun Kurnia General Manager

Erick E. Families - 06/02/2019 AccorHotels certified review
« Satistified »

The stay was great, the room upgraded to lagoon type next the pool. Children were extremely surprised and enjoy the pool whole day. Thanks Mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E.E.T., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Our Lagoon room and warm swimming pool is often complimented and get much impression from our guests. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with all departments and we hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Stanley Families - 06/02/2019 AccorHotels certified review
« Good stay, great service staff »

Good facilities for family, warm swimming pool is great, roof top bar great feel and underrated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.G., Thank you for your great review. Lovely to know that you were enjoyed our facilities and warm hospitality during your stay at Grand Mercure. We hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Lidya Families - 05/02/2019 AccorHotels certified review
« Quite good »

We were quite curious bout the hotel but after our experience there it was just quite okay. Not bad but just still far from our expectation.kids club is just so small and messy. Kids weekend activities also.so.pricey compared to the Tra*s. Bedroom lightning too dim

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for taking the time to share your feedback. We also truly appreciate your kind attention regarding the kids club, kids activity and the lighting. Your comment has been duly passed to the Department Head concerned for their immediate attention. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Yours Sincerely, Engkun Kurnia General Manager

Dita Families - 05/02/2019 AccorHotels certified review
« Awesome »

Grand mercure setiabudi is our fav hotel....we stay in lagoon room, we love the warm pool,breakfast is delicious ,friendly and helpfull staff easy check in check out (fani) everything is great thanx grand mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D.D.F., Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. We will strive to deliver great experiences consistently. Fani is one of our Front Desk will be most pleased to know that you enjoyed her lovely service. I shall pass along your kind compliment to her personally. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours Sincerely, Engkun Kurnia General Manager

Lie Couples - 04/02/2019 AccorHotels certified review
« Great experience on a short stay »

Arriving at around 8:30 p.m., we were warmly welcomed by the receptionist, a beautiful lady (cannot recall her name). As a platinum member, we were always treated very well, with room upgrades and welcome sweets and snacks in our room. Breakfast was also very good, the taste and lots of choices. But unfortunately I didn't have time to try out the heated swimming pool, because we had to check out to attend a relatives' wedding. Really, we will stay there when we visit Bandung. Thanks you & warm regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L.M., Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. Our values put guest satisfaction as top priority and we are committed to our guests. Its guest like you that make our job wonderful. I will share your comments with all departments and it will provide them with great encouragement to keep doing what they are doing. Thank you again for sharing such a positive experience. We look forward to serving you again. Yours Sincerely, Engkun Kurnia General Manager

Cheryl G. Friends - 04/02/2019 AccorHotels certified review
« Amazing stay with friends »

We spent the night for my friend’s farewell, and Grand Mercure Bandung was a perfect place. We love Kepler restaurant with great taste and view, and also we love the breakfast as well. The pool is big enough and beautiful. We love it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C.G.W., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Tom Families - 04/02/2019 AccorHotels certified review
« Jaunt to Bandung »

A case of over estimation due to the 5 star classification in Accor website. Overtly over price for value received. Breakfast spread is good. Room design and dim lighting leaves a lot to be desired. The balcony is a nice touch but built way to close with the surrounging rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T.E., Thank you for taking the time to share your feedback. . We truly appreciate your kind attention regarding the quality of our facilities. Your comment has been duly passed to the Department Heads concerned for their immediate attention. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Yours Sincerely, Engkun Kurnia General Manager

Shara R. Families - 04/02/2019 AccorHotels certified review
« Liburan keluarga »

One word... Perfect. Thanks to all Grand Mercure Bandung Setiabudi for your warm hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S.R., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Our warm hospitality is often complimented and get much impression from our guests. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with all departments and we hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Heryanto O. Families - 04/02/2019 AccorHotels certified review
« Good Hotel in Bandung »

Very good hospitality. Good room, good food, the hotel team very humble. Good warm swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H.O., Thank you again for being a loyal guest and writing this awesome review. We hope to see you again and we will ensure you will enjoy the same quality of service and facility as you have. Yours Sincerely, Engkun Kurnia General Manager

Maria G. Business - 01/02/2019 AccorHotels certified review
« Excellent planned facility »

I can see every thing has point in this hotel. It was not built to get profit, but also built for customers. Love the view, almost surrounding spot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M.G., We love hearing your feedback and it is great to know that your time was well spent with us. Please be assured that I will shared your comments with all staff and I am sure that this feedback will serve as an encouragement to all of staff as we strive to continuously improve the quality of services Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours sincerely, Engkun Kurnia General Manager

Edi D. Families - 01/02/2019 AccorHotels certified review
« Got surprises when enter the rooms, found the bes decorated with honeymoon set up, my love it. »

Very good, satisfied with room, food and the pool. Keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E.D., Thank you for choosing to stay with us on your sweet journey and many congratulations on your honeymoon again. Our staff are delighted to read your amazing feedback as they love to offer an experience to blow your mind away. We really look forward to welcoming you back home in the near future. Yours Sincerely, Engkun Kurnia General Manager

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