Hotel - Mercure Melbourne Albert Park
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Mercure Hotel

Mercure Melbourne Albert Park

65 Queens Road  ALBERT PARK 
3004  MELBOURNE
AUSTRALIA

640 reviews
TripAdvisor Rating Based on 640 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • MELBOURNE INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for anytype of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi and cable internet access, in-room safe, and a modern ensuite with Mercure branded bath products.

  • 209 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • WIFI in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 4,139 reviews

Our guest reviews for Mercure Melbourne Albert Park

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 640 reviews
AccorHotels certified review
Robyn Business - 12/08/2017
« Well looked after as usual »

Enjoyable, good room and view. There were a couple of small maintenance issues with the room which I did not have a chance to share during my stay. I was staying in the Pullman room 3609. The shower temperature was very hard to adjust (the taps seemed a bit stiff so not sure if that was the problem or water flow). The wardrobe door was difficult to open and close.

AccorHotels certified review
Frank Couples - 12/08/2017
« Relaxing 2 night break »

Check in was smooth with friendly staff. The room was spacious and comfortable and the breakfast was delicious. The only negatives were that entering the Mercure end of the complex was very cold and from the lift to the entrance of our room was very shabby and uninviting. Maybe there are renovations going on. Dinner in the restaurant was a little disappointing.

AccorHotels certified review
Anonymous Business - 10/08/2017
« Run down room, corridor and doesn't do justice to Mercure brand »

Unfortunately I had a very disappointing stay at the Mercure Albert Park Melbourne. I was disappointed from the rushed check in, to a failure to upgrade to privilege room, the maintenance of the elevator, corridor, room and the cleanliness. I have taken photo's of the condition of my room and will forward these to Accor. I did express my disappointment via email (during my stay) and fortunately both Stephen Zuideveld and the assistant manager Zoe did contact my with service recovery proposals. Their offer to change rooms for the second night followed by food or drink were kind and much appreciated. I didn't felt the need to take the offer, because I came back to my room early evening and changing rooms didn't make much sense anymore. I was surprised with the state of my room. I know the rate was extremely competitive and I don't expect 5* quality. However compared to i.e. Ibis Therry Street or Mercure Therry street, this stay was a complete fail. I have now 2 Mercure hotels in Melbourne that I will definitely avoid: Mercure North Melbourne and Mercure Albert Park. The room was not clean. I found long black hairs in my bed (not from me), hairs in shower, mould in the shower and substantial amounts of dust. The furniture was run down and bedside lamps didn't work or were damaged. I didn't want to walk on the carpet bare feet so asked for slippers. During my stay I read some reviews on Tripadvisor: maintenance of hotel has been addressed by many other guests. The response from the manager is repetitive, but I don't think anything has been done. I feel it is damaging for the Mercure brand. I also noticed positive reviews, however the fact is that the hotel is unnecessary run down and needs some TLC.

AccorHotels certified review
Samantha Business - 10/08/2017
« Comfortable stay as always »

Comfortable stay, I was in a room right near the lift so it was noise up till about 11pm so not recommended for families. Rooms spacious and easy to work from if you are in town on business. only negative was the last night as there were a couple of big groups which caused chaos on the lift so I used the stair for ease.

AccorHotels certified review
Anonymous Couples - 09/08/2017
« Relaxing and very pleasant stay with a fantastic outlook outlok across Albert Park Lake. »

We found the room and outlook very good indeed. Service was always friendly and efficient. Dining in the restaurant was very enjoyable!

AccorHotels certified review
Anonymous Business - 09/08/2017
« The hotel looked tired »

Our 1st room smelt of smoke and the wardrobe door was broke so we left without putting our bags down. The 2nd room was not as clean as could be, the back of the bathroom door I had to clean myself.

AccorHotels certified review
Michael Couples - 09/08/2017
« Good but room for improvement. »

A lot of noise from other guests slamming doors on one night. Had breakfast in restaurant. Bacon, sausages etc. never seem to be hot enough, always luke warm. Not just a problem at your hotel it happens at others as well. Dinner in restaurant was excellent. However, without our discount it would have been too expensive.

AccorHotels certified review
David C. Business - 09/08/2017

Room and reception staff were ok. Gym and pool is good. Bathroom a bit rundown. Charged my bank account on the first night with three incorrect transactions which left me cashless for the weekend. Very inconvenient. As of today the incorrect transactions have not been reversed. I raised this on Friday night the 04.08.17. It is now Wednesday 09.08.17 Front door man was a smart ass Carpet patch near fridge was wet when I arrived

AccorHotels certified review
Anonymous Couples - 09/08/2017
« Convenient »

I bought a Groupon voucher for one night stay of $99. Overall, everything was great, except the towels had a funny smell to them.

AccorHotels certified review
Anonymous Friends - 09/08/2017
« Perfectly suited to our travels. »

Very good. The room was large and clean. The service exceptional and it was well priced and in a good location.

AccorHotels certified review
C. S. Families - 09/08/2017
« Fantastic »

Very smooth and lovely staff.

AccorHotels certified review
Melanie Couples - 09/08/2017

It was okay, but in the shower of our bathroom there were at least 4 long hairs around the outside of the bath, so cleanliness wasn't up to standard.

AccorHotels certified review
Mark Couples - 08/08/2017

great two-night stay at the Mercure Albert Park because i'm an AccorPlus Platinum member and was upgraded to the large two-floor suites on the 5th floor, which included a kitchenette, separate floor for living room/dining area and upstairs bedroom. Very quite and great service. Parking in the hotel garage is expensive (AUD $32 per day) but you can usually find free on-street overnight parking (after 6:30pm) on weekdays and all day/night on weekends. Light train station very near on St. Kilda. downside: very little in the way of restaurants or shops in the area.

AccorHotels certified review
Kate T. Families - 08/08/2017
« Fine  »

Yes it was fine

AccorHotels certified review
Louise P. Couples - 08/08/2017

Very Comfortable and very good value

AccorHotels certified review
Sandie Business - 07/08/2017
« Rooms need overhaul. No sound proofing. I could hear gentleman urinating in his toilet during the evening along with his sighs. Awful »

No sound proofing in walls - could hear everything 2 rooms up from mine. Everything! Breakfast staff friendly and welcoming however reception desk staff Were hit and miss. Gentlemen were very polite and helpful but a female staff was rude and not helpful.

AccorHotels certified review
Gerard Business - 07/08/2017
« Just ok. The rooms are starting to get very tired! »

Less that impressive. The rooms, especially the bathrooms are very tired and poorly maintained. Old and cracked tiles, mould in the shower, taps that squeal when you turn them on. The staff are helpful, but the rooms are a let down.

AccorHotels certified review
Mick W. Couples - 07/08/2017
« underwhelmed! »

Dissatisfied with the so called ( Heated ?)Indoor pool.Monday night we stayed unable to enjoy these facilities. Disappointed with the very poor Spa bubbles ? Jets on the night we stayed We could clearly see our feet while the Luke warm Spa was in operation.

AccorHotels certified review
John T. Couples - 07/08/2017
« A welcoming, attentive staff in all respects. »

Great welcome and direction to our room. Attentive restaurant staff enhanced our overall stay.

AccorHotels certified review
Dontwanttotellyou Business - 07/08/2017
« Never staying here again »

The rooms were smokey with little air circulation available. In a cold place like Melbourne, the 'hot' water was just at 40 degrees and maintenance refused to increase it too much. I will not be staying here again and will not recommend this place to anyone else!

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