Mercure Melbourne Albert Park 4 stars

TripAdvisor rating 3.5/5 831 reviews
Mercure Melbourne Albert Park
See on a map
+ 29 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 28 Pullman Meeting rooms, for a successful meeting or event

  • Windows Restaurant for modern on site dining and buffet breakfast daily

  • Underground car parking, Valet car parking and on-site Hertz car rental available

  • Close to St Kilda Beach, South Melbourne Markets and Chapel Street for shopping and dining

  • Only 10 minutes to Melbourne CBD, and picturesque lakeside location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 28 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004
melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Contact email

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT :   Star Bus ALBERT PARK

  • By plane

    MELBOURNE INTL At 28.9km / 17.96 miles - Shuttle paying

  • By train

    PRAHRAN At 2.4km / 1.49 miles

GPS :-37.84978, 144.978662

Currently, close to our hotel

Discover the Great Ocean Road, Ecotour from Melbourne

From 01/01/2019 to 31/12/2019

At 1.7 km

Melbourne Aquarium, visit

From 01/01/2011 to 31/12/2019

At 3.7 km

Melbourne International Film Festival

From 01/08/2019 to 18/08/2019

At 4.9 km

Queen Victoria Market

From 01/01/2011 to 31/12/2019

At 5.2 km

Melbourne Zoo, visit

From 01/01/2011 to 31/12/2019

At 8.4 km

Our accommodations

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi and cable internet access, in-room safe, and a modern ensuite with Mercure branded bath products.

Standard Room 1 King Bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 1 King Bed Lake View

  • Max. number of persons: ‌3
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premium Room 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premium Room 2 Queen Beds

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege Room 1 King Bed Lake View

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premium Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior 1 Bedroom Suite 1 King Bed Lake View

  • Max. number of persons: ‌3
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Loft Suite 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 63
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESPRESSO BAR

Type of cuisine: Cafe

This contemporary licensed venue, located on the ground floor of the hotel is the perfect spot for an early morning coffee, relaxed lunch or informal meeting. cafe@sebel offers specialty teas, espresso coffee, bakery items, fresh salads and sweet treats.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM BAR AND LOUNGE

Photo non contractuelle / Strictly non binding

The Atrium Bar Lounge is an ideal location in Albert Park bar for an after-work drink or casual bite to eat with friends. Enjoy the ambience whilst sampling an impressive beverage selection imaginative cocktails and an extensive snack menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 28

  • Maximum size: 1,450 m²

  • Maximum capacity: 1,400 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Mercure Melbourne Albert Park

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

5,960 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

831 reviews

So good!

TripAdvisor rating 3.5/5

lesleyabolton Family - 16/07/2019 TripAdvisor review

We only stayed for one night after a trip to the snow, but I wished we stayed longer! The hotel was amazing. Family Room was perfect for 2 Adults and for 2 kids. Didn't realise till we got there that there is a tucked away dinning room and a spa bath. Bed was so comfortable, had the best night sleep!

Good afternoon Lesley, Thank you for taking the time to share your wonderful experience with us! We hope to host you again next time you are in Melbourne. Warm regards, Michael Thomas General Manager

Very clean and comfortable

Customer review rating 4.0/5

Colleen S. Families - 15/07/2019 AccorHotels certified review

My stay was very enjoyable but unfortunatly there was an oversight and i didnt have a kettle to have my morning cuppa

Dear Colleen, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. I would like to sincerely apologize for the missing kettle however wonderful to see you had such a great experience with us despite this. Looking forward to welcoming you back again soon. Kind regards, Michael Thomas General Manager

Comfortable and convenient

Customer review rating 4.0/5

Maria H. Business - 15/07/2019 AccorHotels certified review

Staying at the Mecure was fine. Check-in couldve been an easier process. When I pulled up I took my bag with me for check-in only to need to bring it back to the car to drive to the car park for parking. Also at check-in while I was advised the daily rate for the car park was $20 I was not advised that I needed to come to reception to get an exit pass and as much on my first day paid $32, which was rectified upon check-out. It not a big issue for me as it is booked and paid for through work but purely feedback for improvement.

Dear Maria, Thank you for choosing to stay with us and for taking the time to provide us your feedback. I do apologize for the parking confusion upon your arrival this is certainly not the experience we want any of our customers to have and I am very sorry for the inconvenience. I have taken your feedback to the team to investigate further as this should have been a very straight forward process. On a much better note, it is great to read how much you enjoyed all the other aspects of the hotel! I do hope you can return soon and get a full amazing experience with us. Thanks again and hope to see you again soon Kind regards, Michael Thomas General Manager
Customer review rating 4.0/5

H. Couples - 14/07/2019 AccorHotels certified review

Everything first class

Dear Alan, We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Happy Traveler

TripAdvisor rating 3.5/5

E7807NFkaren Family - 14/07/2019 TripAdvisor review

Upgraded to an amazing room on arrival . Fantastic clean and friendly place to stay. Lovely pool and gym. Great place for children, close to trams, have their own airport service. Meals where delicious. Definitely will stay again!

Good afternoon, Thank you for sharing your lovely experience with us! We hope to welcome you back again next time you are in Melbourne. Warm regards, Michael Thomas General Manager

Good except the buffet

Customer review rating 4.0/5

Phil Business - 13/07/2019 AccorHotels certified review

value excellent, location good, quality good. Prefer ala carts to buffet

Dear Phil, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We are pleased to inform you that once our kitchen renovations are complete our a la carte menu will be back. Look forward to welcoming you back again soon. Kind regards, Michael Thomas General Manager

Perfect half day accomodation

Customer review rating 4.0/5

Abby Solo - 12/07/2019 AccorHotels certified review

It was exactly what I needed for half a day. Comfortable bed, private bathroom, great coffee.

Dear Abby, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Michael Thomas General Manager

Our 1st choice in Melbourne .

TripAdvisor rating 3.5/5

AzwarIkram Family - 11/07/2019 TripAdvisor review

Lovely lively staff, clean rooms, excellent service Good breakfast spread. Location Location. Always a pleasure to come back and Stay at this property. I think for regular guest or Accor members atleast should have parking free.

Good afternoon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Michael Thomas General Manager

Room wasnt ready when arrived at 2:15pm; Maintenance/Housekeeping a prob

Customer review rating 4.0/5

Poh W. L. Couples - 08/07/2019 AccorHotels certified review

Arrive at 2:15pm, room wasnt ready. Went around the blocks a few times and came back at 3:10pm. Checked in and room does not have coffee/tea (only sugar/sweetener). Rang housekeeping; Came with only tea bags. Had to convince her that it is not additional tea/coffee - the room had none and we just checked in. Came back again with tea bags/coffee. Switched on the TV. Doesnt work!! Rang the reception. The engineer came and go 3 times. Finally go the TV working after multiple trips. Too us until 5pm before we can settle in and by which time we had to rush / prepare for dinner appointment outside of city. Was not a good experience.

Dear Poh Wah, Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Thomas General Manager

Very friendly check in and staff. The room was very good value for the money, I usually stay in higher end rooms though.

Customer review rating 4.0/5

Anonymous Business - 06/07/2019 AccorHotels certified review

It did the job of what I needed for a quick business trip.

Dear Stephan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michael Thomas General Manager

A lovely midweek mum-cation

Customer review rating 4.0/5

Rowena T. Solo - 06/07/2019 AccorHotels certified review

The room was newly refurbished and beautiful! Room service was delicious and breakfast in the cafe was lovely. Staff were welcoming and friendly.

Dear Rowena, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Wyeth2015

Great Friendly Staff

Customer review rating 4.0/5

Cn Business - 04/07/2019 AccorHotels certified review

All the facilities were lovely, very comfortable stay and a special mention to the staff. They were all genuinely so nice

Dear Chau, We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Pleasant staff, clean room

Customer review rating 4.0/5

Lyn C. Business - 03/07/2019 AccorHotels certified review

I had a good experience not was too much bother

Dear Lynette, Many thanks for sharing your recent experience. We very much value your feedback and delighted you had a wonderful stay. The team and I hope to welcome you back to the Mercure Melbourne Albert Park in the near future. Kind regards, Michael Thomas General Manager

Good

Customer review rating 4.0/5

Tanya Business - 02/07/2019 AccorHotels certified review

Lovely room and staff were very helpful

Dear Tanya, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We look forward to welcoming you back again soon. Kind regards, Michael Thomas General Manager

Average

Customer review rating 4.0/5

Fred Couples - 01/07/2019 AccorHotels certified review

When I came in to check in I went to the first available counter where there was the man standing. He greeted me and asked me to go to the second counter to his colleague. I went to the second counter and he asked if I was checking in I said yes he said can you please go to my colleague so I went to the 3rd counter !!! I told the guy why am I asked to move 2 times and he replied this counter has a carpet so makes you feel special. No issues I can live with that. Later during the night, I called room service and I ordered a pizza. we waited 40 minutes ( order was made just around 9 pm) So I called room service again and they started to take a new order we clarified we are following up on new order. They said we will come back to you with an answer. No one called us back for 10 minutes. I called Managers line and it rang out and took me to the reception, Reception said she will put me to Manager and put me back to her line! I ended up back to reception. I re-explained the situation and she said the manager is looking after another customer will come back to me. I got a call from Sally ( pardon me if I've got the name wrong) She said will get this pizza out asap and its on the house. our pizza arrived in 10 minutes. Appreciate managers efforts. I would like to book another room next month but still trying to decide if I should give it another go.

Dear Frederick, Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. Please allow me to express my sincerest apologies for the confusion during your check in process as well as the difficulty you encountered when ordering room service. I have addressed this with our Front Office and Food and Beverage teams to ensure this does not happen again. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Thomas General Manager

friendly staff but follow-up not great

Customer review rating 4.0/5

Karen Business - 01/07/2019 AccorHotels certified review

-the room could have been cleaner with stains on the couch and chair - i rang for room service - restaurant didn't pick up and reception told me they would ring back - they never did

Dear Karen, Thank you very much for leaving us a review. I regret to hear your experience with us did not meet your expectations, please accept my sincerest apologies. Please rest assured that as a team we will work and reflect on your feedback as we do strive to continuously improve our customer service experience. Thank you again for sharing your experience and we hope to welcome you back for a more seamless experience. Kind regards, Michael Thomas General Manager

Good but too hot

Customer review rating 4.0/5

Laura Business - 30/06/2019 AccorHotels certified review

My stay was very pleasant the room was nice however the tiles in the bathroom need an update as some were cracked. The staff were also very nice. the only negative was how hot my room was as there was no window to open and the dial on the wall didn’t work.

Dear Laura, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. I am sorry to read about the tiling issues with your room, I will be sure to follow up with our maintenance department to have this looked into and rectified. We hope to have the opportunity to welcome you back for a more seamless experience. Kind regards, Michael Thomas General Manager

location great for a lake walk

Customer review rating 4.0/5

Sue Business - 29/06/2019 AccorHotels certified review

Can;t complain about the service-prompt and friendly but the room location wa very noisy

Dear Susan, Thank you for taking the time to share your experience. I would like to sincerely apologize for the noise disturbance however I am pleased to read you enjoyed your overall stay despite this. We hope to welcome you back again soon for a more seamless experience. Warm regards, Michael Thomas General Manager

Pullman Albert Park

TripAdvisor rating 3.5/5

283grantm Couples - 29/06/2019 TripAdvisor review

A fantastic place to stay. Great spacious rooms, terrific staff, wonderful breakfast. Easy to get to by car off West Gate Bridge and easy to access parking. Tram to the city is close by. All facilities very clean and well maintained.

Good afternoon, Thank you for the lovely review, we hope to welcome you back soon! Warm regards, Michael Thomas General Manager

Wonderful staff, tired bathroom, neat BR, phones not working

Customer review rating 4.0/5

Becb Couples - 28/06/2019 AccorHotels certified review

My experience with the staff was fantastic. They were all polite, friendly and welcoming and very respectful. I was pleasantly surprised to find that my booking had been upgraded to a room with a view to the lake. I was a little disappointed to find mould in the grout of a very tired shower over bath. Whilst I had hoped to enjoy a bath, I felt that it was too small and possibly unclean. My husband was required to stay overnight in hospital and didn't join me. I decided to eat in and attempted to call room service. Both phones in my room would not connect to reception, room service or any attendance extensions listed. I attempted to dial out and the tone was dead. I checked the phones connection to the wall and they were connected. I used my mobile phone to contact reception and was then put through to room service. Meals were very nice.

Dear Rebecca, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. I am very sorry to read about the issues with your bathtub and difficulties reaching room service. I will be sure to follow up with the relevant departments to prevent future occurrence. We hope to welcome you back again soon. Kind regards, Michael Thomas General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in melbourne