Quay West Suites Melbourne

Very good, great room excellent view. Breakfast very busy and ran out of plates cups , bread etc so had to keep waiting for staff to top up. Took 10 mins each time as under staffed. Staff were great just couldn't keep up.

Smooth from reservations, to suite experience, to dining. Professional Service particularly from Patricia in Reception

Lovely accommodation. We were upgraded to a large one bedroom apartment with a view of the river, which had everything we needed, including a coffee pod machine - nice touch. We are Accor plus members and also received a bottle of bubbles for my husband's birthday so we did feel pampered. Really recommend the suites for great service in a fab location. Lovely bars and restaurants along the Southbank and only a 20 minute walk to the DFO outlet mall. Would definitely come back. The only tiny drawback was the breakfast selection is not huge, so no smoked salmon or cheeses, but it was still delicious.

The apatrment was spacious,but found paper under the couch food stains on the fridge door and a writing desk with a lump of paper under one side to try and shut a drawer that would not close, not a good look for a hotel with a five star rating. My wife and i went down to the dining room for dinner on our first night, an stood at the reception desk for two or three minutes waiting to be seated to our suprise there was only one person on to greet the guests seat them at there table take their order, bring there food to the table, and clean the table after the guests had left. To the hotel manager if you valve your staff please give them more surport this would cause a lot less stress for your staff and less frustration for your guests.

Staff are always willing to assist with anything, they are always friendly and meet expectations. The rooms are always clean and well appointed, and the entire place meets my expectations always.

Staff were wonderful and extremely helpful, room was perfect overall I would highly recommend your apartments to family and friends.

The food was great. Value for money in all departments. Accommodation was generous and well priced. Conference facilities were great. Front desk staff were incredible. There remembered everyone's names!! Not just mine (the organiser). Everyone was very eager to help.

Annoyed that I couldn't get breakfast on the Saturday because the restaurant was full, so even though it was supposed to be included I missed out. And Sunday I saved myself the embarrassment and didn't even bother. I stayed in Room 702, and when the room above that room runs hot water, it whistles or squeals in the pipes and sounds like an alarm clock; woke me up several times. Room is otherwise fine though. Staff are always friendly and helpful. Quick valet. Will return for sure.

Everything was great. Friendly people. Spectacular room. Great location. Even the included brekky was great.

The room was very good, breakfast could be better, more variety. Disappointed that the restaurant was not open on the Sunday as I am an Accor member.

nice room and building, very convenient location.

Had a seminar at this venue. Nothing was a problem. We're very heldpful re any requests we had.

Staff very friendly room was good and well laid out and close to everything which we enjoyed

RELAXED AND ENJOYABLE PLUS VERY QUITE GIRLS ON DESK VERY POLITE

Great location. We were extremely lucky to be upgraded. Beautiful accomodation. Exceptional service. Super efficient check in and check out. Of particular note was the service provided by James and the lady in the bar on Tuesday night who despite being on the verge of closing up made my daughter a hot chocolate in the restaurant. Would definitely stay again!