Hotel - Quay West Suites Melbourne
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Quay West Suites Melbourne

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4.5/5 1,170 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 4,798 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,170 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 18/02/2018
« an enjoyable stay »

excellent service, great location & fantastic view. staff members are friendly and most helpful.. location was great, lots of eateries and enjoyed the walk along the riverbank. lovely room with amazing view and comfortable bed. love this place.

TripAdvisor review
Solo travel - 15/02/2018
« Fabulous stay »

I chose a city view room and so glad I did. It was special. In the evenings it was lovely to sit on the balcony with a glass of wine (a coffee in the mornings!). My apartment was spacious with everything I needed in the kitchen. I was booked in for a week and had no idea they came in everyday and cleaned the room and replenished the towels. Great location. I could not fault my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review, we also love our view!

TripAdvisor review
julie5661anne Friends getaway - 14/02/2018
« ALWAYS SATISFIED »

We have been coming to this hotel for a couple of years now, the staff are always friendly and helpful, the rooms are well appointed and clean it's at great location with easy access to the CBD and the arts precinct.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review, we are pleased you enjoyed your stay with us .

AccorHotels certified review
Sam Business - 13/02/2018
« Always enjoyable but the internet is progressively getting worse each time I stay and the wash/dryer never dries fully! »

Love the breakfast, love the room, the bed is great and the space is good. But the internet is like banging your head against a brick wall....it is so slow!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Brian Couples - 12/02/2018
« Great place to stay. Great staff. »

It is our place of choice to stay in Melbourne. Great location. Excellent staff nothing is too much for them too for you. Great room and great view. Keep up the great work. Brian and Barb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Stuart J. M. O. Couples - 12/02/2018
« Exceptional service and staff courtesy, great location for our needs. »

Very nice weicome ,bags were delivered to our room ,room very well presented,bar staff very helpful and outdoor sitting area a pleasant surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Peter A. Couples - 12/02/2018
« Excellent views & sevice. »

Our stay was great, service was excellent, views were amazing, however the room service food was average but this is to be expected at all Hotels/Apartments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
David S. Business - 11/02/2018
« Mostly very good »

Had a great room, service was friendly. But the internet didn't work properly. I requested it be removed from my bill, but my credit card was still charged. Conference room for our event was good, although the table configuration was not how we requested it. Buffet breakfast was good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. In regards to the internet, are you able to provide me with a copy of your statement with the charge on it, as we have no record of any internet on your account. I will then have our accounts team process a refund for you. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Anonymous Solo - 11/02/2018
« I had an enjoyable trip and the staff were excellent. »

The suite was much larger than I expected and was well-equipped with basics. The staff were terrific. It would have been nicer if I could have been a few floors higher to get a nice view. I’ve been spoiled at the Sofitel with upgrades the last couple trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the cleanliness of the room, convenience and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Tania Business - 10/02/2018
« Excellent service and facilities. »

Service from the staff was exceptional from Check-in to check-out. I appreciated my room being ready early as I was there on business and it enabled me to complete more work before meetings. Rooms were comfortable and had excellent amenities. The upgrade to kitchens and bathrooms are lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the cleanliness of the room, convenience and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Mark D. Couples - 10/02/2018
« wedding in Melbourne »

prompt attention when you arrive very polite even when the front desk is busy and you are waiting reception will always address you with we'll be with you soon, car drop off and pick-up organisation seems very swift and organised, the rooms are fine,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the cleanliness of the room, convenience and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Philip M. Business - 09/02/2018
« A pleasant stay in Melbourne with the usual friendly service at Quay West »

Warm greeting on arrival. The room was clean and well maintained. My car was available the following morning as per request the night before. Breakfast was enjoyable and coffee offered on arrival. Check out was efficient with account emailed. Nice work Quay West team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you for taking the time to respond to our survey (again). It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the cleanliness of the room, convenience and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
John C. Couples - 09/02/2018
« Nice hotel in excellent location »

Excellent organisation from start to finish. Room was comfortable and clean with everything you needed. The Hotel is in a good central position on the South Bank of the Yarra River giving good access to the city and lots of local restaurants and bars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the cleanliness of the room, convenience and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Vicki H. Families - 09/02/2018
« Exceptional service and terrific room. »

We had 2 interconnecting rooms booked and upon arrival were advised of an upgrade to a 3 bedroom suite. The room was awesome, best we have ever stayed in. The young lady at the desk provided excellent service even meeting us at the taxi with a trolley for luggage. Whilst we were staying here we utilized the bar several times and the service was also excellent. We will only stay at Quay West now on our trips to Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the cleanliness of the room, upgrade and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Bob Couples - 09/02/2018
« top class service,location and accomodation »

Friendly welcome from Darryl and Michael. suite on 14th floor very comfortable and quiet with excellent views. Jarrah restaurant for breakfast very good but can get crowded

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert , Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Darrian F. Couples - 08/02/2018
« Great location, excellent facilities and friendly helpful staff »

I would happily stay at this hotel again, we had an excellent experience at Quay West

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darrian Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the facilities in the the room and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Kerry I. Business - 08/02/2018
« Great as always »

We stay here through choice each time, convenience, cleaniness & staff attitude to service is brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the cleanliness of the room, convenience and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

TripAdvisor review
Couples - 08/02/2018
« Accor Quay West Suites »

Just Wonderful - upgraded to top floor and next room grade. Staff were helpful and genuine in their attentiveness. Room was well equipped and bed comfortable. Really perfect way to spend our anniversary.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your feedback, I am really happy that you enjoyed your stay so much and that the staff were especially friendly. I look forward to welcoming you back in the future.

AccorHotels certified review
Gregory F. Families - 07/02/2018
« The best apartments i have stayed at in Melbourne »

This was our 3rd time staying at Quay West Apartments and certainly wont be the last. We arrived at the apartments and was checked in by an extremely friendly receptionist. Her name is Heleena. She was very helpfull in resolving an issue we had in regards to a show we were attending that evening, in which we were very appreciative. I cannot fault Quay West Appartments in any way. Everyone should experience staying at this remarkable place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory, Dear Katrina, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the friendly and efficient customer service provided by Helene. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

AccorHotels certified review
Anonymous Business - 07/02/2018
« friendly staff, quiet & comfortable rooms with good views »

The staff are always very welcoming and make you feel like you are coming home on return visits. The rooms are spacious and comfortable. The kitchen is very handy for preparing meals in the room too. The room cleaning has been not fully satisfactory at times, whereby the cleaners have left cupboards open and left cleaning materials in the room. Minor things but not to expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, Thank you for taking the time to respond to our survey, sharing your thoughts and experiences from your most recent stay with us. It is wonderful to hear that you enjoyed your time at Quay West Suites so much, especially in regards to the facilities in the the room and friendly customer service provided by our staff. I look forward to welcoming you back again soon. Warm Regards, Emily Traupel General Manager

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