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Quay West Suites Melbourne 5 stars

TripAdvisor rating 4.5/5 1,388 reviews
Quay West Suites Melbourne
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Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover valet parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006
melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Contact email

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :   NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodations

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

2 Bedroom Premium Apartment, 2 King Beds, 2 Bathrooms, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: 5
  • Area: From 90m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

Studio Room, 1 Queen Bed, Floors 4 - 15, Kitchenette

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

Studio Room, 1 King or 2 Single Beds, Floors 4 - 15, Kitchenette

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

1 Bedroom Deluxe Suite, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony

  • Max. number of persons: 3
  • Area: From 52m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

1 Bedroom Deluxe Suite, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

2 Bedroom Superior Suite, King & Queen, 2 Bath, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 6
  • Area: From 88m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

2 Bedroom Deluxe Suite, River View, King & Queen, 2 Bath, Floors 10 - 15, Kitchen, Balcony

  • Max. number of persons: 6
  • Area: From 88m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

3 Bedroom Premium Apartment, 2 Queen & 1 King, 2 Bath, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: 7
  • Area: From 162m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JARRAH BAR AND TERRACE

Photo non contractuelle / Strictly non binding

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

7,487 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,388 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A comfortable and happy trip in Melbourne

Customer review rating 4.7/5

Helen Y. Solo - 08/10/2019 AccorHotels review

Great location, warm receptionist, contemporary decorated room with beautiful city view, comfortable bed.

Dear Hui-Ling We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

shame about the coffee

Customer review rating 4.7/5

John M. Couples - 08/10/2019 AccorHotels review

we had a great time although there was no gym or swimming pool and 1 of your tap beers was not on tap for a week breakfast choose was reasonable but coffee was terrible was burnt and over expressed the nespresso machine made better coffee there were several people complaining about the coffee every morning we changed to tea it was so bad it is sad that such a small thing as bad coffee brings our stay down my work ordered a bottle of wine and you gave us a card wishing us a happy anniversary which was a nice touch but it made it look like the wine was from the hotel and therefore my work was not acknowledged and it wasn't until later in the stay that work contacted me and I rang to check at the front desk and they acknowledged the wine was from my work

Dear Sarah, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Sarah, i will personally follow up with the team regarding the coffee and the wine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Mr Robert M.

Customer review rating 4.7/5

Robert M. Families - 08/10/2019 AccorHotels review

Very friendly staff, great location.

Dear Robert, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great

Customer review rating 4.7/5

Allen N. Couples - 08/10/2019 AccorHotels review

Great, helpful no problems

Dear Allen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location

Customer review rating 4.7/5

R. J. Couples - 08/10/2019 AccorHotels review

Excellent location. Confortable clean well equipped room

Dear Robyn, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Relaxed, convenient and quality accommodation in a lovely area of Melbourne.

Customer review rating 4.7/5

Tracy Solo - 08/10/2019 AccorHotels review

I really enjoyed my three days at Quay West apartments. It was so efficient with lovely people helping at reception. My experience was great, with the Arts Centre within a 2 minute walk and so many restaurants nearby as well. I will definitely come back as I found it so convenient.

Dear Tracy We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

A very enjoyable stay

Customer review rating 4.7/5

Helen Solo - 07/10/2019 AccorHotels review

The reception staff were excellent and I was upgraded to a lovely suite. I was very pleased by all the facilities provided.

Dear Helen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fabulous Grand Final Experience.

Customer review rating 4.7/5

Anonymous Families - 07/10/2019 AccorHotels review

Everything was perfect

Dear Melissa, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Overall experience was good.

Customer review rating 4.7/5

Leela N. Friends - 06/10/2019 AccorHotels review

Overall experience was good but bed was lumpy. A firmer mattress would have made it all the more comfortable. Perhaps it’s time to change the mattress. The mould in the grout of the shower recess needs cleaning off. A lot of dust on the edges of the floor area of the bathroom and needs to be vacuumed off.

Dear Leela, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Customer review rating 4.7/5

Carmen Couples - 06/10/2019 AccorHotels review

Such a great experience. Rooms are really spacious and it’s so nice having a balcony. Staff are so lovely and couldn’t be more helpful. Loved the Nespresso machine. Bathrooms were great-walk in shower yippee.

Dear Carmen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great facilities, very impressed

Customer review rating 4.7/5

Tom N. Business - 04/10/2019 AccorHotels review

Serviced apartment with fantastic rooms and facilities, well thought out and maintained. Very comfortable and quiet, plenty of space, fully appointed kitchen, good beds & pillow selection, great bathroom and shower. Opening windows & balcony, good blackout curtains and very little traffic noise.

Dear Thomas, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

All needs catered for.

Customer review rating 4.7/5

Narelle A. D. M. Couples - 04/10/2019 AccorHotels review

Wonderful! Room service and breakfast excellent. Bed very comfortable. We loved the balcony’s and the location. Service was friendly prompt and professional. Thankyou. It was our magical 25 th Wedding Anniversary present to ourselves.

Dear Narelle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

This site never fails to deliver a very welcoming and homely feel.

Customer review rating 4.7/5

Norm S. Couples - 04/10/2019 AccorHotels review

We have been returning Quay West guests for nigh on 20 years because quite simply, Jackie and her team are always welcoming, happy and friendly. it's always nice to stay where you are welcomed, recognised. and looked after in such a professional manner.

Dear Norman, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Pleasant stay

Customer review rating 4.7/5

Steve J. Families - 03/10/2019 AccorHotels review

With my grandson on his first trip to Melbourne and we had a great time.

Dear Steven, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very professional and helpful service

Customer review rating 4.7/5

Anonymous Business - 03/10/2019 AccorHotels review

Very enjoyable

Dear Mark, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Wonderful

Customer review rating 4.7/5

Rina C. Families - 02/10/2019 AccorHotels review

It was a pleasure staying at Quay West. It was my first time and the standard of the hotel was exceptional. Our room was very well appointed and the staff were very courteous. Reception was very helpful and responsive.

Dear Katherine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Comfortable Apartment with River Views

Customer review rating 4.7/5

Roslyn C. Couples - 02/10/2019 AccorHotels review

The Accommodation was clean, comfortable, spacious, had a well equipped kitchen and location right on Southbank with views of the Yarra River and Melbourne city. A comfortable bed ensured a good nights sleep. Breakfast was also good with a large variety of hot and cold foods available. Great espresso coffee!

Dear Roslyn, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Pleasant, clean & perfect location

Customer review rating 4.7/5

Marissa Couples - 02/10/2019 AccorHotels review

Staff are lovely and very helpful. Room was clean and comfortable. Location is brilliant

Dear Marissa, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Unclean and not properly stocked

Customer review rating 4.7/5

Monika Friends - 02/10/2019 AccorHotels review

Hi, as the daughter of the owner of this room it was disappointing to find mouldy oranges underneath the sink which would have been there for a very long time to be come green and black. There was also only one robe in the room when there should have been two. There was also no paper towels to wipe hands after washing.

Dear Eve, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Eve, i have personally follow up with housekeeping, i am so embarrassed. Thank you for letting me know, At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

Birthday weekend

TripAdvisor rating 4.5/5

GrandTour542995 Family - 02/10/2019 TripAdvisor review

We had a great stay at Quay West in a 2 bedroom apartment. It was a surprise for our daughters birthday and we had our twin grandchildren with us as well. The staff were lovely and organised a rollaway bed and when we came back from having a swim there was a lovely bottle of wine and treats waiting for us. Thank you for making our stay so lovely.

Thank you for the review, we appreciate the feedback.
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