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Quay West Suites Melbourne 5 stars

TripAdvisor rating 4.5/5 1,348 reviews
Quay West Suites Melbourne
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Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover valet parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006
melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Contact email

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :   NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Currently, close to our hotel

Melbourne Aquarium, visit

From 01/01/2011 to 31/12/2019

At 809 m

Melbourne International Film Festival

From 01/08/2019 to 18/08/2019

At 1.5 km

Queen Victoria Market

From 01/01/2011 to 31/12/2019

At 1.8 km

Discover the Great Ocean Road, Ecotour from Melbourne

From 01/01/2019 to 31/12/2019

At 4.9 km

Melbourne Zoo, visit

From 01/01/2011 to 31/12/2019

At 5 km

Melbourne Magic Festival

From 30/06/2019 to 13/07/2019

At 5.7 km

MELBOURNE travel guide

Our accommodations

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

2 Bedroom Premium Apartment, 2 King Beds, 2 Bathrooms, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: ‌5
  • Area: From 90m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Studio Room, 1 Queen Bed, Floors 4 - 15, Kitchenette

  • Max. number of persons: ‌3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Studio Room, 1 King or 2 Single Beds, Floors 4 - 15, Kitchenette

  • Max. number of persons: ‌3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: ‌3
  • Area: From 52m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

1 Bedroom Deluxe Suite, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony

  • Max. number of persons: ‌3
  • Area: From 52m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: ‌3
  • Area: From 52m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

1 Bedroom Deluxe Suite, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

  • Max. number of persons: ‌3
  • Area: From 52m²
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

2 Bedroom Superior Suite, King & Queen, 2 Bath, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: ‌6
  • Area: From 88m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

2 Bedroom Deluxe Suite, River View, King & Queen, 2 Bath, Floors 10 - 15, Kitchen, Balcony

  • Max. number of persons: ‌6
  • Area: From 88m²
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

3 Bedroom Premium Apartment, 2 Queen & 1 King, 2 Bath, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: ‌7
  • Area: From 162m²
  • Views: Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JARRAH BAR AND TERRACE

Photo non contractuelle / Strictly non binding

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

6,906 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,348 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent location, efficient services, polite & helpful staff, convenient facilities, room with a view

TripAdvisor rating 4.5/5

peachah Solo travel - 12/06/2019 TripAdvisor review

I look forward to staying again at Quay West Suites Melbourne as I had a thoroughly enjoyable stay there. The staff, services & facilities were excellent. I especially liked the convenient washer & dryer as well as the dishwashing machine in the apartment hotel. Moreover, it is next to the Arts Centre where I attended a ballet performance and it is near the National Gallery Victoria as I am an art enthusiast. Also I loved having a room with a lovely view of the Yarra River. I consider the Quay West Suites Melbourne to be one of the best accommodations at which I have stayed. I shall recommend it to others.

Thank you for the review, we love our location and are pleased to know you are going to recommend us thank you. We look forward to seeing you again soon.

Great location, great hotel

TripAdvisor rating 4.5/5

6999601533 Family - 10/06/2019 TripAdvisor review

Hotel is in a fabulous location situated near the river. It provides easy walking access to all Melbourne's attractions and restaurants. We particularly enjoyed the spa and pool. The included breakfast was delicious with lots of variety. Coffee was good too. Unfortunately my request to upgrade apartments to allow friends to stay with me was lost, however the hotel bent over backwards to accommodate us despite full occupancy and could not have made the transitions easier for us. Rooms on higher floors offer beautiful views of the city and Yarra plus other highlights like the MCG. Would definitely stay again.

Thank you for the review, i am so pleased you will stay again.

Exceptional

Customer review rating 4.7/5

Chris Families - 07/06/2019 AccorHotels certified review

It was as always a wonderful experience. Excellent service, incredible location and clean rooms.

Dear Chris, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Comfortable and friendly hotel

Customer review rating 4.7/5

Elli Business - 07/06/2019 AccorHotels certified review

I found the staff excellent and the rooms are very comfortable. The room was noisy as I could hear the horns from the boats or trains up until about midnight and then very early again in the morning. The air conditioner was very loud and turned on at 3am. I could not watch/purchase in house movies as my tv did not have the AV connection, the person from reception was very polite when checking this out for me.

Dear Elena, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Excellent accommodation, in a most convenient location

Customer review rating 4.7/5

Kevin P. Couples - 07/06/2019 AccorHotels certified review

The upgraded room was in excellent condition and well maintained. overall staff performance was top shelf.

Dear Kevin, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Spacious and Comfortable Rooms with Great Facilities at Unbeatable Convenient Location

Customer review rating 4.7/5

Victor Business - 06/06/2019 AccorHotels certified review

- Very Professional and Hospitable Staff at the reception - Nicely decorated Lobby with a hint of Luxury - Amazingly Spacious and Comfortable room, with a Fully Equipped Kitchen with all the appliances and utensils you might need for an extended stay - Well Sized Indoor Heated Pool with Spa and Steam Room - Unbeatable Location, situated right on top of Southgate shopping centre and Theatres. You are basically minutes away from some of the best food and entertainment in town; and Flinder Street Station is just a short walk across the river.

Dear San, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fantastic stay in great Melbourne location

Customer review rating 4.7/5

Anonymous Couples - 05/06/2019 AccorHotels certified review

Quay West is centrally located to many of Melbourne’s sites. Great to have full suite of services as well.

Dear Craig, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great rooms and facilities with excellent staff.

Customer review rating 4.7/5

Christian T. Couples - 05/06/2019 AccorHotels certified review

The room was excellent with all facilities that me and my partner needed. Especially the hypoallergenic pillows which saved my partner from sneezing fits during the night. Breakfast was varied and high quality every day. However, during our final day around half an hour before our checkout the key cards used to access our hotel room stopped working before we had a chance to get our belongings. The receptionist tried to make new cards to access the room but none of them worked. After 6 elevator trips and my partner getting a case of dizziness the receptionist had to unlock our door manually. Apparently this is a common problem in the hotel and i believe should be addressed with urgency. Other then that the hotel was spectacular.

Dear Christian, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Everyone is so professional!

Customer review rating 4.7/5

C G. Couples - 05/06/2019 AccorHotels certified review

We arrived at around 2am in the morning, the friendly greeting and professional handling of check in was impressive, it warmed our hearts in a cold night “ ! Thank you once again!

Dear Choo We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent and Enjoyable Stay

Customer review rating 4.7/5

Bruno D. Couples - 04/06/2019 AccorHotels certified review

Very Pleasant Stay, Good Overall Quality Accommodation, Reception Staff extremely pleasant and Helpful.

Dear Bruno, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great overall

Customer review rating 4.7/5

Rupert L. Couples - 04/06/2019 AccorHotels certified review

All issues were addressed

Dear Rupert , We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Always a nice place to stay. Great position easy to get to

Customer review rating 4.7/5

Robert G. Business - 04/06/2019 AccorHotels certified review

This is my third visit and as always, the experience was very good

Dear Robert, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Location remains the highlight

Customer review rating 4.7/5

Mark Couples - 04/06/2019 AccorHotels certified review

I have previously contacted the hotel regarding checking in earlier - some weeks ahead of time. Whilst i understand it is never promised it is however when a platinum member assured an effort would be made. So arriving at the hotel at 1pm was advised the room wasn't ready and if I wanted to leave the bags or wait and they'd advise when it was ready. We went off expecting to be phoned.....returned back to the hotel at 4.30pm. No one had called nothing. Very disappointing. Room has been given a bathroom reno which is a very welcomed addition and overall the rooms are very nice. Wasn't reminded or advised that breakfast was included in the package. On check out have yet to receive a invoice emailed out as I do with other properties. Location and room is spot on yet the service is left lacking.

Dear Mark, Thank you for being one of our members, i very much appreciate your comments regarding your stay . Mark, please let me apologise for the reception desks oversight in letting you know the room was ready , via text or phone call. They should have called you as soon as the suite was ready. Mark, I trust you liked Suite 910, Mark, we placed you on the highest floor in the suite category we had. I am so sorry we could not upgrade you on this occasion , the Saturday nights are often very heavily booked. The invoice has now been sent so please let me know if you have not received it . In light of your comments we going to undertake some additional staff training around reminding our platinum guests about breakfast. It is always a pleasure to receive feedback. I will share your comments and follow up with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mark, please let me know when you are back in Melbourne so that I can personally look after you . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

great

Customer review rating 4.7/5

Aldo B. Families - 03/06/2019 AccorHotels certified review

friendly staff great location excellent rooms

Dear Aldo, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fabulous apartment, fabulous location and great food.

Customer review rating 4.7/5

Kerry H. Business - 03/06/2019 AccorHotels certified review

We found the hotel satisfied all of our needs, with very pleasant service from all the staff. It is a wonderfully located hotel.

Dear Kerry, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

convienent with excellent staff

Customer review rating 4.7/5

James G. Friends - 03/06/2019 AccorHotels certified review

From the moment we pulled up we were attended to by the front desk staff, who were excellent, and my wife and I were extremely happy with the room upgrade.

Dear James, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Perfect!

Customer review rating 4.7/5

Brigid Business - 03/06/2019 AccorHotels certified review

I checked in from an early arriving OS trip and was able to get into my room early. The staff remember me and are always super friendly. The best part was waking up in the morning and feeling calm comfortable and well rested. It was absolutely perfect :)

Dear Brigid, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

very happy with the service

Customer review rating 4.7/5

Mick K. Friends - 03/06/2019 AccorHotels certified review

nice quite rooms and helpful staff

Dear Mick & Kerry, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Typical great stay

Customer review rating 4.7/5

Chris Business - 03/06/2019 AccorHotels certified review

A;ways good

Dear Christopher, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very comfortable stay

Customer review rating 4.7/5

Anonymous Couples - 02/06/2019 AccorHotels certified review

Nice comfortable room, with a complimentary bottle of wine.

Dear David, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
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