Hotel - Quay West Suites Melbourne
Sans marque Hotel Sans marque Hotel

Quay West Suites Melbourne

4.5/5 1,223 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 197.00 AUD Non member rate
From 197.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Bathtub
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.7/5 AccorHotels Rating 5,402 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,223 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 13/07/2018 AccorHotels certified review
« noise outside window works going on »

building works going on showed different time on sheet in room. drilling went to late and could hear in morning from room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline G., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Families - 12/07/2018 AccorHotels certified review

three if us stayed and foldout couch hadn’t been made up and heater kept going cold. Staff were more than Helpful we had the same Gentleman assist us both nights of our stay (James)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Darryl L. Couples - 12/07/2018 AccorHotels certified review
« Excellent in all respects. »

Everything about our stay at Quay West Suites in Melbourne was excellent and we will book here again the next time we come to Melbourne. Check in was fast and we were please we could drop off our bags early in the day while we wandered around the city. We found the hotel was a nice quiet location and is handy to Flinders Street and DFO. We also liked the fact that there are numerous restaurants and cafes right along Southbank. The breakfast provided was very nice with lots to choose from, and the service from the staff there was excellent. Wireless in the rooms was good, but it wasn’t clear at the time we booked that it wasn’t free. We noted that there were a lot more TV channels on the TV than all the other hotels in Australia that we tried. The staff were all very professional and courteous and nice to deal with. A great stay and we’ll be back the next time we are in Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darryl, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Ann C. Couples - 11/07/2018 AccorHotels certified review
« Mrs C. »

With Accor, polite service, beautiful room and view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Pam P. Families - 11/07/2018 AccorHotels certified review
« Fantastic »

Welcoming upon arrival, helpful and keen to make our room available as we were early, so nice to have a cup of tea in our room after 3 hours driving to your motel, not at all noisy, we just love this central position, all staff were very accommodating, professional, efficient and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Friends - 11/07/2018 AccorHotels certified review
« excellent »

pleasurable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damaris We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Jacinta B. Families - 10/07/2018 AccorHotels certified review
« Great space, location and staff - poorly stocked kitchen in apartment »

We loved the location, the staff were brilliant and breakfast was amazing! Our main complaint is our kitchen in the room (1602) was very poorly stocked. There was hardly even the bare minimum. 6 glasses in total, no platters, minimal utensils. Given the size of the kitchen and dining, the supplies were under-adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacinta, Thank you for being one of our loyalty members ,ee very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Jacinta, thank you so much for letting me know about the light and the kitchen. We check all suites prior to the guest arrival so I will personally follow up with the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please let me know when you are in Melbourne next . Sincerely, Kind regards Jackie Porter General Manager 04…

Jess Families - 10/07/2018 AccorHotels certified review

The renovations to rooms are top class. I always enjoy staying at Quay West apartments and would recommend to family and friends. Rooms are quiet, amenities fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessamine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Tracey Couples - 10/07/2018 AccorHotels certified review
« great location- lovely weekend »

The location of the hotel was excellent, the room had a fantastic view from our balcony. Nice, clean and spacious. Went to the restaurant the first night, was shocked when we first walked in to see only three our four tables set up for guests to sit at with tablecloths and cutlery, the other tables had nothing on them. Waitress was very nice and meals we ordered were nice too. Went to breakfast 2 mornings, staff not very organised at all, guests were looking for plates, napkins, cutlery, salt and pepper. Was a very smooth check in and check out and staff were lovely. Would stay again only because of the location and restaurants outside the premises. Usually get complimentary bottled water at accor hotels but not this stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, Thank you for being one of our members.e very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Tracey, I am so sorry your felt this way, I will personally follow up with the team. I will also follow up regarding your water as this should have been received. I am going to credit your membership some additional points in light of your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Tracey, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please let me know when you are next back in Melbourne so I can look after you . Sincerely, Kind regards Jackie Porter General Manager 04…

Matthew S. Business - 10/07/2018 AccorHotels certified review
« Well appointed room in better than expected condition »

Very good. The room was perfect and well appointed. The bar staff was very friendly and capable and the front desk staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fiona W. Families - 10/07/2018 AccorHotels certified review
« We were very well looked after. »

Everything went smoothly with booking and I really appreciated the rate offered for parking as I was staying for 8 nights. The room was set up well and housekeeping was excellent. We had a couple of room service dinners which were great, breakfast was good with friendly staff and reception staff also packed my car when we left! Thanks so much and we will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Families - 10/07/2018 AccorHotels certified review
« Our apartment was absolutely beautiful, spacious and really lovely. Our stay was thoroughly enjoyable. »

The staff were very friendly, welcoming and efficient. The food was beautiful and our apartment was amazing. We hope to stay there again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kellie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Claire Families - 10/07/2018 AccorHotels certified review
« Really good »

Service and room was great, but I felt breakfast was not worth the extra cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

John K. Families - 09/07/2018 AccorHotels certified review
« Always a pleasure to stay at Quay West ... it's the best »

Fantastic as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Families - 09/07/2018 AccorHotels certified review
« It was suitable »

Needs renovations - dishwasher and washing machine dated. Bathroom is poorly set out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Families - 09/07/2018 AccorHotels certified review

As per usual, excellent service and appreciate the updated decor in rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Families - 09/07/2018 AccorHotels certified review
« appreciated upgrade, delightful property and position »

appreciated upgrade, delightful property and position

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Colin Families - 09/07/2018 AccorHotels certified review
« Great night away »

Just a quick over night stay for my daughters 8th birthday. The room had everything we needed and the facilities were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Ed Business - 09/07/2018 AccorHotels certified review
« average room, super nice staff »

It says southbank view but all i can see from the windows were buildings. I also requested a room with bathtub but didn't get one and they didnt mention about it . However, the hotel staff were super friendly so it makes up for it. probably wont stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Szu-Po, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. I am sorry e could not provide a bathtub, the two bedroom suites are the only suites with a bath. I would be please dot organise an upgrade for your next stay please contact me directly. This will be a City View and I will ensure you have a bath. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Rachel Q. Friends - 09/07/2018 AccorHotels certified review
« so convenient and easy and comfortable »

Ease of checking in, checking out. Friendly staff :) comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 197.00 AUD Non member rate
From 197.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates