Hotel - Quay West Suites Melbourne
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Quay West Suites Melbourne

4.5/5 1,259 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Bathtub
    • Sprinkler in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 5,755 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,259 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 19/09/2018 TripAdvisor review
« Great stay, thanks for upgrade »

Stayed here for the second time recently and had a really pleasant stay - partially thanks to a top-floor upgrade we really enjoyed our visit. There was still some upgrades going on around the building but these did not disrupt anything or cause excessive noise. Dining in the Jarrah restaurant one night was very good; excellent food. All staff were friendly and helpful. Will return on next Melbourne visit. Air-conditioning system in our room was a bit noisy and housekeeping may want to make a note to be checking lamps a bit more often as we had two failed globes around the suite but these issues were minor.

Liz Friends - 17/09/2018 AccorHotels certified review
« Best Stay »

Totally enjoyed our stay at Quay West. We were upgraded to a three bedroom apartment which was beautiful with a great view. Staff were very friendly. Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Solo - 17/09/2018 AccorHotels certified review
« Relaxing and Stress-free »

Rooms had modern appliances and facilities along with interesting art pieces on the wall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Solo travel - 17/09/2018 TripAdvisor review
« Great location in Melbourne »

Easy, central location, good staff. Had a lovely view from the room. Rooms are of a high standard and I love the arpelle toiletries. Reception being renovated but this did not impact my stay. Will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review,I am sorry we like like a little different at reception. I am pleased it did not impact your stay with us.

Janine Solo - 16/09/2018 AccorHotels certified review

Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Derek G. Friends - 16/09/2018 AccorHotels certified review
« Very happy with the hotel great facilities and terrific location »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Corinne Couples - 16/09/2018 AccorHotels certified review
« lovely views, great location, clean and spacious »

apartment had nice views and was spacious and well-maintained. Great access to Southbank, theatres, Fed Square. Check in and out was quick. Only negative was that hold on credit card funds was not released on checking out and still in place days later

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corinne, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Business - 16/09/2018 AccorHotels certified review
« Good spot »

Nice spot on Southbank, large apartment, check in very easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin , We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Me… Friends - 16/09/2018 AccorHotels certified review
« Awesome stay! »

Super comfortable & spacious apartment in a perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Kate Friends - 16/09/2018 AccorHotels certified review
« Excellent »

We were very grateful to be given a substantial upgrade into a lovely suite with excellent facilities ( apart from a shortage of good crockery like mugs) and views of the city. The beds were the best hotel beds I’ve encountered, the bathroom amenities were plentiful and the addition of a capsule coffee machine was appreciated. The location was perfect for eating out in the Southbank area in the evening and shopping in the city during the day. We enjoyed the magnesium pool, steam and spa each day of our stay. The breakfast was really good, the range of smoothies, yogurt bowls, pastries and cooked goods was beyond expectation as was the fact that a barista coffee was included. In saying that, it made for a very long wait, they need more baristas on duty. The breakfast restaurant area seemed too small to cope with the number of guests. We have stayed at various hotels in Melbourne but have found the best one now so will only ever return to Quay West in future visits. Thank you for the hospitality and unexpected upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Renee S. Families - 15/09/2018 AccorHotels certified review
« Very happy »

I was surprisingly given the title Person of the Day, which gave my daughter and me an upgrade to a 3 bedroom apartment rather than a 2 bedroom apartment. We had more than enough room. The location was perfect for our visits to NGV, theatres and restaurants - so beautiful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renee, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

L. Couples - 15/09/2018 AccorHotels certified review
« Very enjoyable experience. »

We thoroughly enjoyed our stay. Superb accommodation. Great location. Fabulous service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edwards, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Yvonne C. Business - 14/09/2018 AccorHotels certified review
« Lovely :) »

I'll be back :) Enjoyable stay. Great location. Magnificant pool. Lovely food : Spacious apartment. Very happy :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nayana W. Business - 13/09/2018 AccorHotels certified review
« Unimpressed »

They were renovating the reception that looked like a war zone and I don’t understand why they still made us pay full price Also, taxis don’t go there much and couldn’t get one to go to the airport. The nearest place to shop for food is also quite a walk away

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nayana Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Nayana, I appreciate the feedback, please let me know when you are back in Melbourne so I can offer you a complimentary upgrade to a City River View Suite with breakfast daily . I am sorry you were made to feel this way. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

Michael C. Business - 13/09/2018 AccorHotels certified review
« very good »

Good room and very good service from staff. I stay at quite a few different hotels in Melbs and the only slight negative was that the bar seemed relatively small for your size and location. Not a major issue

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michae, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Shane M. Business - 13/09/2018 AccorHotels certified review
« Sensational »

Really appreciated the hospitality and the room upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Joseph Y. Business - 13/09/2018 AccorHotels certified review
« Great place to stay »

Good location easy accessible to all venues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Bus T. Business - 13/09/2018 AccorHotels certified review
« spacious apartments »

nice apartments - much better than cramped hotel rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Jeff T. Business - 13/09/2018 AccorHotels certified review
« Good »

Clean room, great breakfast bufett

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Douglas S. Families - 12/09/2018 AccorHotels certified review
« Wonderful as usual »

Easy to get to. Everything we need close by. Walking along the river is fantastic. Staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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