Hotel - Quay West Suites Melbourne
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Quay West Suites Melbourne

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4.5/5 1,138 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • TULLAMARINE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.7/5 AccorHotels Rating Based on 4,609 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,138 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Catherine Business - 12/12/2017
« Catherine B. »

Excellent - quality throughout our apartment

AccorHotels certified review
John K. Couples - 11/12/2017
« Staying in Melbourne for one or more nights is a no brainer. »

As always our stay at Quay West was the best. Friendly Staff, Great location, Great Hotel. My wife and I stayed two nights in recently upgraded room 709. We were initially impressed with the bathroom renovation, however after using the bathroom we both came to the same conclusion i.e. the large sink does not allow you to get close enough for a decent shave or for applying makeup. Possible solution would be to install a larger mirror or at least a wall mounted extending mirror. Also the Bathroom door is a pain when open, once again too close to the sink ... I would have installed a sliding cavity door. Appreciate that it all comes down to $$$. Definitely wont put off staying again and again and again. Everything else was tip top.

AccorHotels certified review
Adam Couples - 11/12/2017
« Excellent stay »

Very difficult to fault our stay at all, service throughout was great, facilities were above expectation, room was excellent and bed very comfortable. Only very minor issue was the valet parking, I would suggest more clear signage to stop Taxis parking in the valet area as this caused some congestion and confusion when checking in and out. Only a very minor issue though, overall an excellent stay and we will return.

AccorHotels certified review
Glenn S. Couples - 11/12/2017
« Fantasic »

It was awesome with great hospitality and brilliant accommodation

AccorHotels certified review
Bianca Business - 11/12/2017
« Rooms were not to standard bedding was disgusting. Porta Cot did not meet regulations. »

The customer service was exceptional. However once we got to our room it was a whole other story the floor was dirty, the kitchen utensils were filthy and needed to be cleaned, the fold out bed was held together by cable ties, we had to wait for the porta cot to be put in the room, once it was there it almost fell apart, and also held together by duck tape they don't clean there porta cots ( this also was confirmed by one of the cleaning staff! ) Once they had arranged another bed for us it was extremely late we had our young children with us, which was unacceptable how much stuffing around was involved, the fold away bed that was provided smelt like stale moisture. We were then moved next door the following day, which was even worse, the porta cot didn't show up ALL day, once it was there they had no mattress, then it was also filthy. We checked the fold out bed , it wasn't even made up, the mattress was absolutely disgusting it was full of stains and was completely unacceptable for anyone to sleep in. The porta cots don't meet standards and are very unhygienic. we were offered to be upgraded to the residency suits however we had been moved around enough and our patience were thin. We almost decided to check out however it was to late for our children. we were extremely dissatisfied with the hotel rooms and they were certainly not 5 stars. The cupboard door were missing in the kitchen. We have since spoken to the general manger Jacki, who was wonderful completely understanding and actual gave us a full refund, we could not complain about any of the customer service the employees were very nice and welcoming. The best thing about the motel was the customer service and the pool area. These issues need to be resolved before allowing people to stay in the rooms.

AccorHotels certified review
Happy D. Families - 10/12/2017
« Love it »

Stay was great. I had a physical injury at the time and was well looked after. Staff are friendly and helpful. Thanks

AccorHotels certified review
Michael Business - 10/12/2017
« Great Hotel I’ve stayed at many times »

My stay was great once again. I can not fault the helpfulness of the staff and they were very catering when I requested an extra night stay (at my cost of course!) as I was too sick to travel home. The staff even remembered when I went out a bit later in the evening for food and asked if I was feeling better. I don’t think I could expect anything more!!

AccorHotels certified review
Catherine Families - 09/12/2017
« Warm and welcoming stay. Eager to return. »

Very enjoyable stay at Quay West. Upgrade to 3 bed suite was very much appreciated. Cannot fault service and warm reception and hotel facilities. Location is ideal! Only suggestion would be to reconsider strong lemon myrtle fragrance in lobby area. Very overpowering and gave me a migraine. Pillows in room were also a little on the budget side. Still super eager to return and look forward to our next stay.

AccorHotels certified review
Oliviaa Friends - 08/12/2017
« Professional service & fantastic (large) apartments »

Quay West is such a hidden gem, we were so surprised at how large the apartments are & full of everything you need. The location is perfect & the views from our balcony were great. Can't wait to come back

AccorHotels certified review
Angela Business - 08/12/2017
« very satisfied »

Very satisfied. excellent servicepersonnel from the entry staff to others; willing to be flexible to accommodate particular needs.

AccorHotels certified review
Anthony C. Couples - 08/12/2017
« Enjoyed emensley!!! »

Our stay was very enjoyablle, the staff were extremely friendly and very accommodating to all our requests.

AccorHotels certified review
Wesley M. Business - 07/12/2017
« Reception staff were excellent »

Good. I was not given a tax invoice for my accommodation.

AccorHotels certified review
Ray Business - 07/12/2017
« Great new find for business in Melbourne »

This was my first time as our usual corporate choices were not taking bookings. This is a gem with the one bedroom suites a pleasure and easily a home away from home. Staff could not have done more and a little bit if advance thinking made the experience exceptional.

AccorHotels certified review
Anonymous Families - 07/12/2017
« Enjoyed our stay, especially the amazing views »

Clean, comfortable, pleasant helpful staff, great location, spacious

AccorHotels certified review
Mark E. Business - 06/12/2017
« Great place to stay »

I love the space in the apartments and the location is great for me as well. The only thing that i would have a complaint about was that i like a wired internet connection sometime so when isaw the cable i thought that was great but the switch had no cable in it!

AccorHotels certified review
Micko Couples - 06/12/2017
« Micko »

Have stayed about six times at Quay West absolutely the best place to stay and top location! Great views over Melbourne and the ability to sit on the balcony and see this vibrant city.

AccorHotels certified review
Robert T. Couples - 06/12/2017
« Extremely efficient, seemless, Happy and receptive »

Once again, when I arrive at Quay West, I take a deep breath of relief. I immediately relax as I am met with an extremely competent person with a Happy can do attitude. On this occasion it was The Assistant Manager Michael. He remembers your name and is providing you service even before you think of it. He was fantastic.

AccorHotels certified review
Glasgow Couples - 05/12/2017
« Very good »

Very good service. Pleasant and friendly staff. Lovely roomy apartment. Disappointed in view from balcony. Set back between two apartment buildings so view in front very limited.

AccorHotels certified review
Gerri D. Families - 05/12/2017
« Excellent »

Very friendly staff I have booked a three bedroom apartment for my 50th birthday in Feb The friendly staff took time to show us an apartment it was no trouble for them

AccorHotels certified review
Vince Couples - 04/12/2017
« Good facilities but service could use some improvement. »

Beautiful room however we felt we got treated as we were lower priority whilst checking in due to our age, room service took a long time and was over priced for what we received, in saying this it had absolutely stunning facilities.

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