Hotel - Quay West Suites Melbourne
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Quay West Suites Melbourne

4.5/5 1,229 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Bathtub
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.7/5 AccorHotels Rating 5,418 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,229 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 19/07/2018 TripAdvisor review
« Fantastic Stay »

Awesome Service from Stephen at the front desk, the rooms were exceptionally well appointed. the whole visit was very special. The location is simply the best available, we will definitely be staying at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review.

Cathy S. Solo - 17/07/2018 AccorHotels certified review
« Very good - but not as good as usual. »

Great location, comfortable room, very good service. Was just missing a few things - no milk ( I had to ring and ask for it) no shampoo and conditioner ( although it appeared after the first service), only one decent sized cup - who uses those little traditional ones for tea and coffee these days? This just felt like a bit of lack of care before the room was occupied. Not up to your usual standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy , We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Cathy, I am so sorry, thank you for letting me know about the suite I am going to personally follow up with housekeeping, simply not good enough. Cathy, when are you back in Melbourne? It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Paul G. Couples - 17/07/2018 AccorHotels certified review
« Staff and amenities were all very good. »

Was welcomed warmly at reception and enjoyed a very comfortable stay. all staff, front desk, bar and restaurant were all extremely polite and easy to talk to. Nothing was a problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Tracy N. Couples - 17/07/2018 AccorHotels certified review
« Great stay staff were fantastic. »

Great stay the room was well appointed. A bit worried when we stepped out of the lift on the 6th floor to all the painting and old carpet, but once in the room everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Michael Families - 17/07/2018 AccorHotels certified review
« Great. »

Really great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Noel D. Couples - 17/07/2018 AccorHotels certified review
« Good location and room. However hallway was a disgrace. Also ordered room service breakfast which was 20 minutes late and of a very poor standard »

Great location, very helpful staff and good bar area. However hallway to room was of a 1 star or less standard. Also had room service breakfast which was 20 minutes late and of a very poor standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noel, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Noel, I am so sorry that you felt the corridor was no acceptable. The Owners Corporation are upgrading the floor s and this level was still under refurbishment when you arrived and for this I am sorry. I have also shared your feedback with the chef and agree late delivery and the standard of the breakfast was unacceptable. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Noel I would be pleased to provide you with a a complimentary overnight stay with breakfast and car parking.Please contact me directly so that I can handle your reservation details so we can spoil you the next stay. Noel I look forward to hearing from you and hope to meet you when you come and stay next . Sincerely, Kind regards Jackie Porter General Manager 04…

Mel Families - 16/07/2018 AccorHotels certified review
« A beautiful spacious room with comfortable beds. »

Great room, very spacious with lovely views. I liked that we could open the windows, and that there were tvs in each of the bedrooms. The only reason I didn’t give a 10 was because of the buffet breakfast, which was one of the worst I have eaten.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mel, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Mel, I am sorry you did not enjoy breakfast, was there something in particular you did not enjoy? It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Judy C. Couples - 16/07/2018 AccorHotels certified review
« Great »

Very enjoyable, great facilities - loved the pool, coffe machine was great , comfortable bed , great check out time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anthony B. Business - 16/07/2018 AccorHotels certified review
« Regional Manager »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Anthony, i hope you are well- what happened on check in? Was there an issue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Ann-maree Couples - 16/07/2018 AccorHotels certified review
« Lovely birthday stay »

Spent my birthday at quay west. We were given an amazing upgrade. Enjoyed a delicious steak via room service for our dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann Maree, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Steve L. Couples - 15/07/2018 AccorHotels certified review
« Mr »

Great as it was last time, but I was a bit disappointed that the access was under construction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anthony Families - 15/07/2018 AccorHotels certified review
« Great »

Good service very helpful. Great staff especially in the eating area Jarrah.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 13/07/2018 AccorHotels certified review
« noise outside window works going on »

building works going on showed different time on sheet in room. drilling went to late and could hear in morning from room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline G., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Families - 12/07/2018 AccorHotels certified review

three if us stayed and foldout couch hadn’t been made up and heater kept going cold. Staff were more than Helpful we had the same Gentleman assist us both nights of our stay (James)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Darryl L. Couples - 12/07/2018 AccorHotels certified review
« Excellent in all respects. »

Everything about our stay at Quay West Suites in Melbourne was excellent and we will book here again the next time we come to Melbourne. Check in was fast and we were please we could drop off our bags early in the day while we wandered around the city. We found the hotel was a nice quiet location and is handy to Flinders Street and DFO. We also liked the fact that there are numerous restaurants and cafes right along Southbank. The breakfast provided was very nice with lots to choose from, and the service from the staff there was excellent. Wireless in the rooms was good, but it wasn’t clear at the time we booked that it wasn’t free. We noted that there were a lot more TV channels on the TV than all the other hotels in Australia that we tried. The staff were all very professional and courteous and nice to deal with. A great stay and we’ll be back the next time we are in Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darryl, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Ann C. Couples - 11/07/2018 AccorHotels certified review
« Mrs C. »

With Accor, polite service, beautiful room and view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Pam P. Families - 11/07/2018 AccorHotels certified review
« Fantastic »

Welcoming upon arrival, helpful and keen to make our room available as we were early, so nice to have a cup of tea in our room after 3 hours driving to your motel, not at all noisy, we just love this central position, all staff were very accommodating, professional, efficient and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Friends - 11/07/2018 AccorHotels certified review
« excellent »

pleasurable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damaris We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Jacinta B. Families - 10/07/2018 AccorHotels certified review
« Great space, location and staff - poorly stocked kitchen in apartment »

We loved the location, the staff were brilliant and breakfast was amazing! Our main complaint is our kitchen in the room (1602) was very poorly stocked. There was hardly even the bare minimum. 6 glasses in total, no platters, minimal utensils. Given the size of the kitchen and dining, the supplies were under-adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacinta, Thank you for being one of our loyalty members ,ee very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Jacinta, thank you so much for letting me know about the light and the kitchen. We check all suites prior to the guest arrival so I will personally follow up with the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please let me know when you are in Melbourne next . Sincerely, Kind regards Jackie Porter General Manager 04…

Jess Families - 10/07/2018 AccorHotels certified review

The renovations to rooms are top class. I always enjoy staying at Quay West apartments and would recommend to family and friends. Rooms are quiet, amenities fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessamine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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