Quay West Suites Melbourne

We want your stay to be great! Jackie.porter@accor.com 0413481164
Ms Jackie PORTER, Hotel Manager

Quay West is ideally located at Southbank & nestled in the Melbourne Arts Precinct. Adjacent to shops, restaurants and bars, next door to Hamer Hall & the National Gallery of Victoria, and a stroll to the sporting stadiums of Melbourne. With fully self-contained suites with balconies, it is perfect for an overnight stay or extended stays. Experience our new mineral pool and steam room along with newly refurbished gym and spa. Enjoy the ambience of Jarrah Restaurant and Bar with outdoor terrace.

With its exceptional location, Quay West Suites Melbourne provides the ideal base for exploring Melbourne. Business guests are just a short distance away from Melbourne CBD, while guests looking to explore the best of Melbourne are within easy reach of Rod Laver Arena, the MCG, Myer Music Bowl, Crown casino, Federation Square, Melbourne Aquarium and Eureka Skydeck 88. This impressive Melbourne hotel is also within close proximity of a range of superb restaurants, bars, shops and pubic transport options.

Hotel extras

Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city
Stunning newly refurbished 15m magnesium pool with great health benefits
24-hour reception and in-room dining
Undercover valet parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Services and practical information

Paying

Online check-in
WIFI/Internet Access
Parking
Babysitting on request
100% non-smoking hotel
Air conditioned
TULLAMARINE
Reception open 24 hours a day
Early check-in/Late check-out
Dry cleaning / Ironing
Currency exchange
Porter
Concierge

Leisure and activities

Swimming pool
Fitness centre
Well-being
Babysitting on request

Catering

Breakfast
1 restaurant(s)
1 bar(s)
Room service

Business services

3 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

See all services

Hotel location

See on a map

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006
MELBOURNE
AUSTRALIA

Tel: (+61)3/96936000

Fax: (+61)3/96936099

Contact email

Check-in from 14h00

Check out up to 11h00

Access and transport

CITYBOUND : NATIONAL, FLINDERS STREET

TULLAMARINE At 22km / 13.67 miles - Shuttle paying
FLINDERS STREET At 0km / 0 miles

GPS : -37.820398, 144.967090

Currently, close to our hotel

Sustainable Living Festival

From 01/02/2019 to 28/02/2019

At 481 m

Melbourne International Flower & Garden Show

From 27/03/2019 to 31/03/2019

At 535 m

VAMFF - Melbourne Fashion Festival 2019

From 01/03/2019 to 10/03/2019

At 535 m

World Cup Gymnastics Melbourne 2019

From 21/02/2019 to 24/02/2019

At 670 m

Ego Expo Australia, fair

From 16/02/2019 to 17/02/2019

At 1 km

Melbourne International Coffee Expo 2019

From 07/02/2019 to 09/02/2019

At 1 km

2019 Australian Grand Prix

From 17/03/2019 to 17/03/2019

At 1.1 km

Mandela: My life, exhibition

From 22/09/2018 to 03/03/2019

At 1.9 km

Ultra Australia Melbourne, festival

From 23/02/2019 to 23/02/2019

At 6 km

Ramsay Health Care Triathlon Pink 2019

From 20/01/2019 to 20/01/2019

At 10 km

MELBOURNE travel guide

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

6 photos

1 Bedroom Superior Suite, Southbank View, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these spacious 56 sqm 1 Bedroom Suites have a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have balconies with a view of Southbank

1 Bedroom Deluxe Suite, Southbank View, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony

Located on the higher levels 10 - 15, these spacious & contemporary 56 sqm 1 Bedroom Suites have a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have private balconies

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these rooms overlooking the CBD are spacious with a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have private balconies looking over the city

1 Bedroom Deluxe Suite, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

Located on the higher levels 10-15, these Suites overlooking Yarra River are spacious with a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have private balconies

Studio Room, 1 Queen Bed, Floors 4 - 15, Kitchenette

Open plan living with a work desk and separate sitting area. Kitchenette with sink, kettle and microwave. Furnished with 1 Queen bed and located on levels 4 to 15

Studio Room, 1 King or 2 Single Beds, Floors 4 - 15, Kitchenette

Open plan living with a work desk and separate sitting area. Kitchenette with sink, kettle and microwave. Furnished with 1 King bed or 2 King Single beds and located on levels 4 to 15

2 Bedroom Premium Apartment, 2 King Beds, 2 Bathrooms, Large Kitchen, Floors 16 - 26, Balcony

Generously designed and luxuriously appointed, the 80 sqm 2 Bedroom Apartment is ideal for business or leisure travellers. With a large living room, full kitchen, laundry, 2 bathrooms and a private balcony, make this your home away from home.

2 Bedroom Superior Suite, Southbank View, King & Queen, 2 Bath, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these interconnecting 1 Bedroom Suites & Studio Rooms are perfect to share with 2 Queen beds or 1 Queen and 2 Single beds. One of the bedrooms has a private balcony overlooking Southbank.

2 Bedroom Deluxe Suite, River View, King & Queen, 2 Bath, Floors 10 - 15, Kitchen, Balcony

Located on the higher levels 10 - 15, these interconnecting 1 Bedroom Suites & Studio Rooms are perfect to share with 2 Queen beds or 1 Queen and 2 Single beds. One of the bedrooms has a private balcony overlooking the Yarra River.

3 Bedroom Premium Apartment, 2 Queen & 1 King, 2 Bath, Large Kitchen, Floors 16 - 26, Balcony

These individually-styled apartments are perfect overnight or for longer stays. Encompassing a large open plan living area, dining and kitchen, 3 bedrooms, 2 bathrooms, laundry and private balcony overlooking Melbourne's city skyline.

109 rooms
100% non-smoking hotel

- Air conditioning
- Automatic air control
- Safe deposit box in room
- Radio in room
- Manual temperature control
- High speed transmission line
- Shower
- Bathtub
- Sprinkler in room

Our rooms fittings

Our restaurants and bars

JARRAH RESTAURANTType of cuisine: International

Dinner

JARRAH RESTAURANTType of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Find out more and book

JARRAH BAR AND TERRACE

Photo non contractuelle / Strictly non binding

Evening

JARRAH BAR AND TERRACE

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

See all our restaurants and bars

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 128 m²
Maximum capacity: 160
Maximum banquet capacity: 100

Find out more

4.7/5 AccorHotels Rating 5,990 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

4.5/5 TripAdvisor Rating 1,276 reviews

Certificate of excellence 2018

Karen E. Couples - 13/11/2018 AccorHotels certified review

« Love Quay West and all the fabulous staff! »

Quay West is our favourite place to stay when we are in Melbourne! It is a great location with easy access! From the ease of check in, to the always friendly and helpful staff, who are always willing to have a chat! To top it off we were upgraded which was fabulous and most appreciated too!

Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Erin A. Couples - 12/11/2018 AccorHotels certified review

« Pleasant Experience with one small exception. »

Overall the experience was lovely, we had quite a nice view and the service was good. The only notable exception was on Saturday afternoon when we discovered quite a large pool of water on the kitchenette floor, which we surmised was coming from the dishwasher (which we hadn't used). When we informed reception, we were told that maintenance wouldn't be back until Monday so we had to put up with it for the duration of our stay. The water leaked onto the carpet overnight and there wasn't much we could do about it. We weren't offered another room or more towels to soak up the water. It was a bit disappointing after paying so much for the stay.

Our hotel has responded to the review

Dear Erin, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Erin, I am so sorry that this took place and I am sorry James did not organise a room move for you. Erin, when are you back in Melbourne? It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Wendy L. Friends - 12/11/2018 AccorHotels certified review

« Great Location and Spacious Apartment »

Love this hotel. Best apartment in the best location.

Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Jayayani Business - 12/11/2018 AccorHotels certified review

« Very good »

Good location,Friendly staff..feels like home away from home

Our hotel has responded to the review

Dear Jayani, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Diane B. Business - 12/11/2018 AccorHotels certified review

« Great location and convenient for conference in house. »

Renovations were somewhat annoying due to walking up spiral staircase for breakfast. However compensation for room service was a good idea.

Our hotel has responded to the review

Dear Diane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Stephen P. Business - 12/11/2018 AccorHotels certified review

« Very comfortable and great staff. »

Staff were great. Check in and out was a breeze. Excellent location.

Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Annie W. Families - 11/11/2018 AccorHotels certified review

« Love it »

Excellent

Our hotel has responded to the review

Dear Annie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Damien G. Couples - 11/11/2018 AccorHotels certified review

« Very relaxing and enjoyable »

Clean and comfortable Excellent service and staff.

Our hotel has responded to the review

Dear Damien, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Stuart N. Couples - 11/11/2018 AccorHotels certified review

« Fantastic location »

Great room, friendly staff, top location.

Our hotel has responded to the review

Dear Stuart, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Satoshi G. Business - 11/11/2018 AccorHotels certified review

« Really felt welcomed back!! »

Our stay was once again excellent!! All your staff really made us feel welcomed back at your hotel. I do need to apologise for not returning the keys and only realised at the airport. I rang your reception to inform you of this, but was answered with a ‘smile’, which was very nice considering the situation. I have now sent it back to you via Aust Post Express Mail, so really do hope you have received it by now. My sincere apologies. I look forward to staying at your hotel again in 2019. Thank you.

Our hotel has responded to the review

Dear Satoshi, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Ross P. Couples - 09/11/2018 AccorHotels certified review

« Room was lovely, had a few housekeeping issues »

Overall was good.

Our hotel has responded to the review

Dear Ross We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Rob Friends - 09/11/2018 AccorHotels certified review

« Courteous Staff & Very Obliging »

Excellent

Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nat Business - 09/11/2018 AccorHotels certified review

« Great size room in really awesome location »

Very good service and room was spacious and clean. Easy no fuss stay.

Our hotel has responded to the review

Dear Nathaniel, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Andrew J. Families - 08/11/2018 AccorHotels certified review

« I had paid through Expedia but you charged me again on my credit card. If I had not checked my statement, I wouldn't have know! »

When I checked out, I was advice that nothing was put on my credit card!

Shane Business - 08/11/2018 AccorHotels certified review

« Sensational »

Welcomed, staff went out of their way to make my stay very pleasant

Our hotel has responded to the review

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 08/11/2018 AccorHotels certified review

« The staff couldn’t do enough to make our stay perfect »

The staff are extremely courteous and helpful. Nothing is too much trouble. They were willing to be flexible and accommodating at all times

Our hotel has responded to the review

Dear Heather, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Muhammet E. Business - 07/11/2018 AccorHotels certified review

« Mr »

Always given the worst rooms, I am a regular guest at your hotel and never get any special treatment, I might look at alternative hotels.. breakfast is very limited

Our hotel has responded to the review

Dear Muhammet, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Muhammet, I am sorry you feel this way, I am sorry i was not aware at the time of your stay, I wished i had of know you were not happy. Please contact me directly for your next booking so that i can look after you . At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

John M. Couples - 07/11/2018 AccorHotels certified review

« short stay great hotel great location friendly staff »

Excellent Hotel is looking great with a lot of the refurbishment done, i have been coming here last 8 years the hotel has the friendliness staff in Melbourne always helpful and i have got to know a few of them now. Room was excellent great views clean modern and great size everything anyone would need is in the room for a stay over.

Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Rolena Families - 07/11/2018 AccorHotels certified review

« Mrs K. »

I love everything at Quay west except the breakfast. it wasn't that good at all

Our hotel has responded to the review

Dear Ivan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Dean W. Couples - 06/11/2018 AccorHotels certified review

« Brilliant »

Check in was great- thanks James. Room was very clean Bed was very comfortable Breakfast again was fantastic.

Our hotel has responded to the review

Dear Dean, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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Quay West Suites Melbourne