Quay West Suites Melbourne

We want your stay to be great! Jackie.porter@accor.com 0413481164
Ms Jackie PORTER, Hotel Manager

Quay West is ideally located at Southbank & nestled in the Melbourne Arts Precinct. Adjacent to shops, restaurants and bars, next door to Hamer Hall & the National Gallery of Victoria, and a stroll to the sporting stadiums of Melbourne. With fully self-contained suites with balconies, it is perfect for an overnight stay or extended stays. Experience our new mineral pool and steam room along with newly refurbished gym and spa. Enjoy the ambience of Jarrah Restaurant and Bar with outdoor terrace.

With its exceptional location, Quay West Suites Melbourne provides the ideal base for exploring Melbourne. Business guests are just a short distance away from Melbourne CBD, while guests looking to explore the best of Melbourne are within easy reach of Rod Laver Arena, the MCG, Myer Music Bowl, Crown casino, Federation Square, Melbourne Aquarium and Eureka Skydeck 88. This impressive Melbourne hotel is also within close proximity of a range of superb restaurants, bars, shops and pubic transport options.

Hotel extras

Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city
Stunning newly refurbished 15m magnesium pool with great health benefits
24-hour reception and in-room dining
Undercover valet parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information

Online check-in
WIFI/Internet Access
Parking
Accessibility for people with reduced mobility
Babysitting on request
100% non-smoking hotel
Air conditioned
TULLAMARINE
Reception open 24 hours a day
EARLY CHECK IN FROM 10AM
Dry cleaning / Ironing
Currency exchange
Porter
Concierge

Leisure and activities

Swimming pool
Fitness centre
Jacuzzi
Babysitting on request

Catering

Breakfast
1 restaurant(s)
1 bar(s)
Room service

Business services

3 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

See all services

Hotel location

See on a map

26 Southgate Avenue
Southbank
3006
MELBOURNE
AUSTRALIA

Tel: (+61)3/96936000

Fax: (+61)3/96936099

Contact email

Check-in from 14h00

Check out up to 11h00

Access and transport

CITYBOUND : NATIONAL, FLINDERS STREET

TULLAMARINE At 22km / 13.67 miles - Shuttle paying
FLINDERS STREET At 0.07km / 0.04 miles

GPS : -37.820398, 144.967090

Currently, close to our hotel

At 809 m
Melbourne Aquarium, visitFrom 01/01/2011 to 31/12/2018
At 1 km
DesignBUILD MelbourneFrom 02/05/2018 to 04/05/2018
At 1 km
Melbourne Home ShowFrom 16/08/2018 to 19/08/2018
At 1.5 km
Melbourne International Film FestivalFrom 03/08/2018 to 20/08/2018
At 1.8 km
Queen Victoria MarketFrom 01/01/2011 to 31/12/2018
At 4.9 km
Discover the Great Ocean Road, Ecotour from MelbourneFrom 01/01/2018 to 31/12/2018
At 5 km
Melbourne Zoo, visitFrom 01/01/2011 to 31/12/2018
At 5.7 km
The Melbourne Magic FestivalFrom 02/07/2018 to 14/07/2018

MELBOURNE travel guide

Our rooms

6 photos

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

Studio 1 Queen Bed

Open plan with flat-screen TV & BluRay player, work desk & sitting area. Kitchenette with sink & microwave. Balcony available on request.
Studio 2 Single Beds

Open plan with flatscreen TV & BluRay, work desk & sitting area. Kitchenette with sink & microwave. Balcony available on request. Situated levels 4 - 15.
1 Bedroom Superior Suite 1 Queen Bed

Bedroom with King or Queen bed, separate spacious living area with flatscreen TV & BluRay, dining setting for 4 and sofa bed. Full kitchen & laundry. Private furnished balcony. Located on levels 4 - 9.
1 Bedroom Deluxe Suite 1 Queen Bed

Located on levels 10 - 15, Deluxe Suites offer partial views of the Southbank area. Bedrooms have either King or Queen bedding. Featuring a spacious living & dining area, private balcony, opening windows & meticulously equipped kitchen & laundry.
1 Bedroom Suite 1 Queen Bed City View

Located on levels 4 - 9, City View Suites enjoy views overlooking Southbank towards Melbourne. Featuring a spacious living & dining area, private furnished balcony & meticulously equipped kitchen & laundry.
1 Bedroom Premium Suite 1 Queen Bed River View

Located on levels 10-15, Premium Suites enjoy superb views overlooking the Yarra River. Featuring a large bedroom, spacious living area with private furnished balcony, meticulously equipped kitchen & laundry.
2 Bedroom Superior Suite 2 Queen Beds

Interconnecting One Bedroom & Studio Suite. Located on levels 4-9, bedding configuration 2 queen-size beds or 1 queen-size and 2 single on request. Sofa bed in living area.
2 Bedroom Premium Suite 2 Queen Beds

Interconnecting One Bedroom & Studio Suite. Located on levels 10 - 15, bedding configuration consists of 1 x Queen Bed, King or Twin in the second bedroom & sofa bed in living area.
2 Bedroom Deluxe Suite 1 King and 2 Single Beds

Luxuriously appointed Two Bedroom Deluxe Suite. Flatscreen TV & BluRay, Separate Living and Dining area, meticuloulsy equipped kitchen. Located on levels 16-18, bedding configuration consists of 1 x Queen Bed, King or Twin in second bedroom.
3 Bedroom Premium Suite 3 King Beds

Located between levels 21-26, offering magnificent views across the Yarra River and city skyline. Comprising three separate bedrooms, two bathrooms, a large, open-plan living/kitchen area and spacious balcony (1 bedroom may have 2 single beds on request).

109 rooms
100% non-smoking hotel

- Automatic air control
- Radio in room
- Manual temperature control
- High speed transmission line
- Shower

Our rooms fittings

Our restaurants and bars

Dinner

JARRAH RESTAURANTType of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Find out more and book

Photo non contractuelle / Strictly non binding

Evening

JARRAH BAR AND TERRACE

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

See all our restaurants and bars

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 128 m²
Maximum capacity: 160
Maximum banquet capacity: 100

Find out more

4.7/5 AccorHotels Rating Based on 5,025 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

4.5/5 TripAdvisor Rating Based on 1,192 reviews

Certificate of excellence 2017

AccorHotels certified review

Catherine M. Business - 19/04/2018

« The room was comforatable and I loved the location »

It was good however there was a large number of black hairs on the bathroom floor when I arrived. I called reception at the time and asked them to ensure they were cleaned by the following day - but they weren't. I couldn't be bother asking again. I have blonde hair so I know they weren't mine! The location was great and would consider staying again because of that. I come to Melb regularly so possibly a good option for me

Our hotel has responded to the review

Dear Catherine, Thank you for being one of our members, we appreciate it. We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Catherine, I am so embarrassed that this occurred. Simply not good enough to start with and then to not fix it is unacceptable. Catherine when will you be back in Melbourne? We would love to spoil you next trip, please contact me directly so that I may look after you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Gary Y. Couples - 19/04/2018

« Room and stay were great but special request a major disappointment! »

The room and general experience of our stay was excellent as I would expect from an Accor hotel but I was extremely disappointed by a special request that I made! To give some background! I had travelled from Perth the first day I arrived in Melbourne, I had been fishing in Perth and had some fresh caught lobster and fish. the day before I travelled to Melbourne I called the Hotel and asked if it would be possible to place the fish in the freezer for my stay. If I could not do this I would not have brought it to Melbourne! On my arrival in Melbourne I again asked if it would be ok to put my package in the freezer (I had purchased an ice pack and flexible esky in Perth to carry it in). Yes that would be ok. I handed over the freezer pack and seafood fully confident that when I left all would be good! Monday (3 days after arriving) as I checked out I asked for my freezer items, as I walked out to my car with the pack I realized that the bag was not cold, upon checking inside nothing was frozen! I am not sure where the pack had been but it was definitely not in the freezer as requested! If I thought it was not possible to place these items in the freezer I would not have brought them from Perth! The thing that annoys me the most it the utter waste! If it had not been possible to place them in the freezer I would not have brought it with me! That is why I called ahead to see if it was possible. The hotel and stay were great but this whole experience has left me very disappointed!

AccorHotels certified review

Sharon Families - 19/04/2018

« Our Stay was lovely - Accomodation was first class and check in and out fantastic »

We had a quick weekend in the city - The Accommodation was first class and we were made to feel welcome even by the permanent residents of the building which was nice. The kids loved the TV in their rooms and now it is on their wish list. We love the central location and will definitely be back.

Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Tracey V. Friends - 18/04/2018

« Accommodating staff »

It was great! All staff extended themselves for us. A special thank you to Alex for going above and beyond without any fuss! Nothing was to hard!

Our hotel has responded to the review

Dear Tracey, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Anonymous Families - 18/04/2018

« Loved it »

Room upgrade was much appreciated, Helena on the desk was lovely to deal with.

Our hotel has responded to the review

Dear Vivien, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Stephen Families - 18/04/2018

« Definitely one of the best locations In Melbourne »

My experience I would say would be the best location for what I wanna do when I stay in Melbourne it is close to all trams and trains the room was exactly what I was expecting my recommendations would be at least free coffee The restaurant needs to be updated with food and breakfast menu as there was no cereal for the kids no sausages or Fried eggs and dinner no gravy to go on my steak .

Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Stephen, I am sorry that you did not enjoy breakfast, we have eggs to order and we do have cereal for kids. Next time you stay please just let us know and we will bring them out for you. We use home made granola and muesli to mover away from the commercial grade cereals, however we do have them if requested. Stephen I will also follow up with the chef re the sauce for the steak , thank you for letting me know. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Lindy (. T. Business - 18/04/2018

« Wonderful! All my requests handled with such professionalism. »

As above. I honestly can't fault it. Wonderful welcome, any requests or needs handled with such care and professionalism.

Our hotel has responded to the review

Dear Lindy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Michelle Couples - 18/04/2018

« Lovely hotel, excellent friendly service, perfect location, room was surprisingly soundproof for city centre. »

I found the hotel staff all so friendly and helpful in all areas of hotel. The food was beautiful. The rooms were sound proof - this was a nice surprise, especially being in city centre. Nothing negative to say. Good job!

Our hotel has responded to the review

Dear Michelle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Denise J. Business - 18/04/2018

« always enjoy my stay »

very good

Our hotel has responded to the review

Dear Denise, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Lee-anne T. Couples - 17/04/2018

« Amazing awesome hotel »

I love this hotel. The staff are always friendly and helpful,the rooms are fantastic and the veiw is awesome. I received a bottle of sparkling wine for my birthday so I was so excited thankyou so much, it made my day even more special.

Our hotel has responded to the review

Dear Lee-Anne, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Glenn M. Couples - 17/04/2018

« Lovely view, a few small issues »

Lovely views! We came here for our wedding night, was great to sit and have a glass of wine on the balcony. Probably the main issues were that the phones for room service didn't seem to work, and there was no fan in the bathroom. Apart from that, it's a lovely room!

Our hotel has responded to the review

Dear Glenn, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Thank you for letting me know about the telephone and the fan, I will follow this up. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Cleon K. Friends - 16/04/2018

« The Hotel and Staff were fantastic until a staff member just walked into my room when I was about to take a shower... »

This was the first time staying here and overall the Hotel and Staff were great, The room was large, clean and very comfortable. The majority of staff were very friendly, helpful and always offering to do more than expected. I was very impressed with my stay until on the day I was getting ready to leave, I went to take a shower and just as I was entering the bathroom I heard a knock and before I could even say anything the staff member just entered my room. I quickly told them to come back later. and the second time they just entered with even knocking. Its a shame that this intrusion negatively marked what would have otherwise been a great weekend.

Our hotel has responded to the review

Dear Cleon Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Cleon, I am so sorry for the mini bar attendant disturbing you, nothing worse. I will personally follow up with the team as they are to knock once and wait, knock again and then wait. Simply not good enough and I am so embarrassed. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Cleon, please let me know if you are returning to Melbourne at anytime so I can look after you and extend our hospitality. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Michelle Families - 16/04/2018

« Quick getaway »

Great service at the front desk and helpful

Our hotel has responded to the review

Dear Michelle, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Michelle, in light of your comments I am going to personally check the suite and I understand you spoke with Micheal regarding breakfast and I am sorry you had to do this. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Michelle, we would love to see you and the kids again at the hotel and would like to offer you a complementary upgrade next stay to a Three Bedroom River View Suite . The kids would love it and we would like to extend our apologies . This offer remains until you are ready for another getaway, please contact me directly so that I may handle your booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Jacqui Couples - 16/04/2018

« Not ling enough »

Relasting and convenient.

Our hotel has responded to the review

Dear Jacqui, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Andrew Business - 16/04/2018

« Staff went the extra mile »

My wife had to be suddenly admitted to hospital in Melbourne and the hotel staff did everything they could to assist with our stay & having to extend by 3 nights

Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Andrew, I do hope Mrs K. is ok, I will touch base by telephone today. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Ted Solo - 16/04/2018

« Comfortable stay with a great view. »

My encounters with staff at check-in and check-out were absolutely fantastic. My apartment was comfortable and had an amazing view. There's only one item that detracted from the stay and that is charging for "basic" speed Wi-Fi. I can understand charging for "premium" high speed internet but at AU$10 per day for basic service it was cheaper for me to use my international data plan!

Our hotel has responded to the review

Dear Frederick, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. I am sorry you found the internet slow, I would be pleased to offer free internet next stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Mark Business - 15/04/2018

« Exceptional service - Michael at the front desk could not have been more helpful in ensuring our stay was fantastic. »

Rooms was clean, although a little tired. Room service was prompt and efficient. The service this time was the best yet, and is a credit to current management.

Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Mark I am so pleased you enjoyed your stay with us , in light of your comments I will go and have a loon at Suite 1601. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Gaylord A. S. L. Couples - 15/04/2018

« Annual visit at Quay West...14 years! »

Every time we come...we feel like we are”coming home”! When we arrive they say “welcome home” with a big smile. Anything we need, like more coffee pods , laundry detergent, hangers, etc, they arrange immediately. There’s always a card to express their appreciation for our return. We always choose river views and have been in both one bedroom suite and three bedroom on the top floor ...fabulous! The view doesn’t quit! We love it and we’re already planning for our return next year! We are from Michigan, USA.

Our hotel has responded to the review

Dear Mr and Mrs L., We love having you stay! We always appreciate your comments regarding your stay at the Quay West Suites Melbourne and of course the amazing biscuits. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Jt Couples - 15/04/2018

« Great Suite »

Enjoyed the facilities and views

Our hotel has responded to the review

Dear Jim, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

AccorHotels certified review

Lozzakelz Families - 14/04/2018

« Blown away »

Spacious, clean three bedroom suite with amazing views of the Yarra and city, made our stay very enjoyable

Our hotel has responded to the review

Dear Lorraine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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Quay West Suites Melbourne