Quay West Suites Melbourne

I can't describe how much we are grateful for the assistance that we got from the on duty staff during a health issue that I experienced. Emily and Michael and whoever was there with them that I couldn't recognise or was assisting them in the background, came to my wife's rescue when I blacked out. They offered us all the help in the world and they were great support to us. They offered us first aid as well as mental aid. They made sure I am alright and they called us the ambulance, and when the ambulance did not show up, they arranged for a nearby doctor to see us and they did not leave us for a second until they made sure we were all good. Can't describe how much we are grateful for Emily and Michael and their colleagues who were of our assistance as well in calling the ambulance and arranging the doctor's and everything else. They even let us stay in our room and had no issues with our late checkout until we pulled ourselves together and I was able to walk again and leave. I really wish this feedback gets through to show how much we are grateful and thankful for what they have done.

The staff was very helpful with everything giving us great suggestions on where to eat and visit. The position of the hotel was ideal and made getting around Melbourne very easy. As far as the room goes, it was excellent as was the breakfast facilities.

Upon arriving car looked after with Valet, checked in went smoothly. Apartment very nice and inviting for our stay. We were close to the nights venue at "Hopscotch" so little distance to walk upon function closing up. Very enjoyable stay and will use this apartment again.

reception staff friendly bar staff friendly, good selection wines rooms greats

Great location and provided quality cookware and drink especially in-room coffee maker Although had such a short stay, would love to have friends to stay with me next time

Work stay extended for another night for family time. Met work connections for drinks in the bar Friday night and location and staff very good. Great breakfast with friendly morning people on duty. Newspaper at door to my room was appreciated. Location to restaurants and casino very convenient.

Check in and out quick,room clean. Would have been nice if heater was turned on prior to arrival, very cool weather. Overall lovely room as usual.

Overall the experience was quite good. Just one minor thing. When I made the booking over the phone, I was given free parking with my stay. When I went to hotel, they were not aware of it but they did give me free parking without any hassle in the end. Breakfast could have been better with some more variety.

Quay West is my home away from home. The staff are very friendly and helpful.

It was a fabulous experience. We were on the 14th floor with a stunning views. The bed was very comfortable and everything was nice and clean.

You need to put a simple instruction manual I the room two staff members could not operate the stove next day another member was able to turn on the oven but I could not really follow the 56 page manuel.Having stopped at Quay West for many years I was able to work the air con I am a long standing owner of Mirvac shares

staff very good, breakfast good, room pretty good but no pay tv, location great.

We had a lovely stay in a one bedroom suite to attend an event in the cbd. Our room was large and well equipped and we couldn't fault the staff or the location.

Love the apartment style rooms. Our bathroom had just been refurbished. Staff are always great

Overall very comfortable stay. Only slight issue was the Air conditioner fan was quite noisy.