Hotel - Quay West Suites Melbourne
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Sans marque Hotel

Quay West Suites Melbourne

26 Southgate Avenue  Southbank 
3006  MELBOURNE
AUSTRALIA

1,110 reviews
TripAdvisor Rating Based on 1,110 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 4,328 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,110 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 19/09/2017
« overnight stay in Melbourne »

Great location, excellent service in all areas, great breakfast - next time we will have dinner as well. Close (short walking distance) to all public transport, art galleries and theatres. Close to the river and all it has to offer - casual dining, boat trips, watching the passing parade.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review, we are pleased you enjoyed your stay with us.

AccorHotels certified review
Anonymous Couples - 18/09/2017
« Size of the Deluxe apartment is good »

It is always nice however, the new bathroom has no cupboards and we stay for 10 nights every year and found this very inconvenient. Also the hand bowl in the bathroom is so large it was difficult trying to use the mirror - had to use it side on. No where to put pajamas as not shelving or seats. We had to move a chair from the dining setting into the bathroom every day. New kitchen is nice but not finished off at the front-can see hols under the bench top where the trades person ,completed filling in the gaps.

AccorHotels certified review
David Families - 18/09/2017
« David »

We flew in for a weekend of footy. The accommodation and the service of all the staff was absolutely 100% perfect. Everyone looked after us and the location is spot on.

AccorHotels certified review
Anonymous Business - 18/09/2017
« Great location and facilities »

Pleasant and enjoyable

TripAdvisor review
Business - 18/09/2017
« Excellent accommodation and wonderful staff »

I would like to commend Quay West on their wonderful staff. We were late arriving and the lovely girl at the front desk (Madeline) was so helpful and friendly. She also upgraded us to a deluxe suite which was a wonderful surprise and we felt totally spoiled. Breakfast was included and was amazing! The staff where we had breakfast were also lovely. The location was so handy to the city and also to South Bank so there was no need to have a vehicle - we never even hired a taxi. Thank you to the Quay West team - great work - fabulous location.

Our hotel has responded to the review
Our hotel has responded to the review

Wow ...... thank you for the great review. I will certainly pass on your feedback to Madeline who will be thrilled. We look forward to welcoming you back.

AccorHotels certified review
Adam Couples - 17/09/2017
« Very pleasant with good service »

Very good, great room excellent view. Breakfast very busy and ran out of plates cups , bread etc so had to keep waiting for staff to top up. Took 10 mins each time as under staffed. Staff were great just couldn't keep up.

AccorHotels certified review
William G. Business - 17/09/2017
« Undestated Service »

Smooth from reservations, to suite experience, to dining. Professional Service particularly from Patricia in Reception

AccorHotels certified review
Geo Couples - 15/09/2017
« Long weekend break »

Lovely accommodation. We were upgraded to a large one bedroom apartment with a view of the river, which had everything we needed, including a coffee pod machine - nice touch. We are Accor plus members and also received a bottle of bubbles for my husband's birthday so we did feel pampered. Really recommend the suites for great service in a fab location. Lovely bars and restaurants along the Southbank and only a 20 minute walk to the DFO outlet mall. Would definitely come back. The only tiny drawback was the breakfast selection is not huge, so no smoked salmon or cheeses, but it was still delicious.

AccorHotels certified review
T M. Couples - 15/09/2017
« satisfactory but room for improvement. »

The apatrment was spacious,but found paper under the couch food stains on the fridge door and a writing desk with a lump of paper under one side to try and shut a drawer that would not close, not a good look for a hotel with a five star rating. My wife and i went down to the dining room for dinner on our first night, an stood at the reception desk for two or three minutes waiting to be seated to our suprise there was only one person on to greet the guests seat them at there table take their order, bring there food to the table, and clean the table after the guests had left. To the hotel manager if you valve your staff please give them more surport this would cause a lot less stress for your staff and less frustration for your guests.

AccorHotels certified review
Henry Y. Business - 14/09/2017
« Friendly and Helpful Staff, Clean Rooms »

Staff are always willing to assist with anything, they are always friendly and meet expectations. The rooms are always clean and well appointed, and the entire place meets my expectations always.

AccorHotels certified review
Anonymous Couples - 13/09/2017
« Absolutely fabulous »

Staff were wonderful and extremely helpful, room was perfect overall I would highly recommend your apartments to family and friends.

AccorHotels certified review
Quentin F. Business - 12/09/2017
« Fantastic service, the conference team were amazing. Our delegates have asked to come back to this venue next time! »

The food was great. Value for money in all departments. Accommodation was generous and well priced. Conference facilities were great. Front desk staff were incredible. There remembered everyone's names!! Not just mine (the organiser). Everyone was very eager to help.

AccorHotels certified review
Brad Solo - 11/09/2017
« Great location, quality hotel, with friendly staff »

Annoyed that I couldn't get breakfast on the Saturday because the restaurant was full, so even though it was supposed to be included I missed out. And Sunday I saved myself the embarrassment and didn't even bother. I stayed in Room 702, and when the room above that room runs hot water, it whistles or squeals in the pipes and sounds like an alarm clock; woke me up several times. Room is otherwise fine though. Staff are always friendly and helpful. Quick valet. Will return for sure.

AccorHotels certified review
Jeff Families - 11/09/2017
« We got something much better than we thought we booked. »

Everything was great. Friendly people. Spectacular room. Great location. Even the included brekky was great.

AccorHotels certified review
Noel D. Couples - 11/09/2017
« To the standard I had expected »

The room was very good, breakfast could be better, more variety. Disappointed that the restaurant was not open on the Sunday as I am an Accor member.

AccorHotels certified review
Henry H. Families - 11/09/2017
« The staff at the hotel were incredible. Very friendly and helpful . »

nice room and building, very convenient location.

AccorHotels certified review
Toby F. Business - 11/09/2017
« Excellent. Great service »

Had a seminar at this venue. Nothing was a problem. We're very heldpful re any requests we had.

AccorHotels certified review
Kevin Couples - 10/09/2017
« Close to everything »

Staff very friendly room was good and well laid out and close to everything which we enjoyed

AccorHotels certified review
Bernard H. Couples - 08/09/2017
« LOVE STAYING THERE VERY PERSONAL HOTEL »

RELAXED AND ENJOYABLE PLUS VERY QUITE GIRLS ON DESK VERY POLITE

AccorHotels certified review
John S. Families - 08/09/2017
« Outstanding »

Great location. We were extremely lucky to be upgraded. Beautiful accomodation. Exceptional service. Super efficient check in and check out. Of particular note was the service provided by James and the lady in the bar on Tuesday night who despite being on the verge of closing up made my daughter a hot chocolate in the restaurant. Would definitely stay again!

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