Hotel - Quay West Suites Melbourne
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Quay West Suites Melbourne

4.5/5 1,314 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Bathtub
    • Sprinkler in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 6,380 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,314 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jane B. Couples - 16/02/2019 AccorHotels certified review
« Professional and helpful staff »

Loved the location and close proximity to the city. Room was excellent and very clean. Reception staff very pleasant and ensured our expectations were met.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Families - 15/02/2019 AccorHotels certified review

Quay West Melbourne as always was fantastic thanks. Facilities, staff and rooms are really great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nityaananthan R. Business - 15/02/2019 AccorHotels certified review
« Mr »

Neat and very clean. well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nityaananthan We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Peter Business - 15/02/2019 AccorHotels certified review
« Great »

Great location clean and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

J.l. Couples - 14/02/2019 AccorHotels certified review
« A restful getaway »

Excellent stay. The room allocated to us looks new and is clean (which is important). We are pleasantly surprised and grateful to be upgraded upon checking in. Saw a bottle of complimentary wine and a bottle of spring water, with a Happy Birthday card... another pleasant surprise. Thank you for a pleasant and restful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yee, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Mia M. Business - 14/02/2019 AccorHotels certified review
« Genuine team and beautiful stay »

SO helpful, home away from home. The team cared

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mia, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

John K. Families - 14/02/2019 AccorHotels certified review
« Always a pleasure staying at Quay West Melbourne »

Excellent Hotel, great staff and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Lindsay S. Couples - 13/02/2019 AccorHotels certified review
« The staff and room were excellent. »

I only stayed for 1 night, but I love the room and the location of the hotel. Everyone at the hotel was really nice and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindsay , We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Shane Couples - 13/02/2019 AccorHotels certified review
« Excellent »

Perfect location friendly staff great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Stephen J. Families - 13/02/2019 AccorHotels certified review

Excellent, was nice to arrive and be told we had a upgraded room, very relaxing time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Laramber Friends - 13/02/2019 AccorHotels certified review
« Great hotel let down by dining. »

Read it on tripadvisor - i am laramber

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Thank you for the feedback, it is truly appreciated. I am sorry that you did not enjoy breakfast. From what you describe it was certainly not enjoyable. Oliver, please let me know when you are in Melbourne next so that I can personally look after you.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 13/02/2019 AccorHotels certified review

Great location, comfortable room and beds, very helpful and friendly staff, we were very impressed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lori, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Susan G. Couples - 13/02/2019 AccorHotels certified review
« Until we were charged twice and not refunded yet »

Lovely until we were charged twice and we still have not received our money back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Families - 12/02/2019 AccorHotels certified review
« Surprise upgrade was very much appreciated, staff were very helpful »

Very friendly staff and the suite was amazing. Very well appointed and very comfy beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Friends - 12/02/2019 AccorHotels certified review
« wonderful stay with excellent facilities and staff »

Our experience was more than satisfactory, the room was great (only disappointment was that we didn't have two en-suites within the apartment as two couples travelling together need that and we didn't realize the layout when we booked). The Concierge Darryl was fantastic, booking a car for us and giving us ideas for our trip along the Great Ocean Road. We had a very nice meal in the Hotel and also enjoyed the breakfast. We also enjoyed the upgrade to a three bedroom apartment for the first night. All in all the stay couldn't be faulted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Bob J. Couples - 12/02/2019 AccorHotels certified review
« Great location, great view, great "non intrusive" service. »

We regularly spend weekends in the City at the same hotel and one of our main criteria is a balcony. This is the first time we have stayed with you (due to our regular being booked out). You are considerably more expensive but we absolutely loved it and will find it hard to go back now! I have set myself a task to find the most cost effective way to be able to stay with you on a regular basis in room 1010 or similar. All suggestions welcomed (Accor plus?)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Craig A. S. O. Couples - 12/02/2019 AccorHotels certified review
« Relaxing »

As always Quay West never disappoints. Great to still see familiar smiling staff faces. It feels like our second home, we love how relaxing it is for us to sit on the balcony of room 1409 and literally watch the world go by. Jarrahs menu is again awesome, hence why we choose in room dining against going out as we have a private table for 2 with an awesome view. No competition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

John K. Couples - 11/02/2019 AccorHotels certified review
« First time in Quay West Melbourne »

We had an apartment on the 6th floor with City Views. As a gold accor member I expected to have a higher level as i had requested. Over all we had a satisfactory stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. John, i am sorry we could not upgrade you further this stay, please let me know when you are coming back to Melbourne so i can personally loom after you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I look forward to hearing from you. Sincerely, Kind regards Jackie Porter General Manager 04…

Lynn Couples - 11/02/2019 AccorHotels certified review
« Home from home in beautiful Melbourne! »

This is our fourth visit to Melbourne and as we were staying longer this time, we decided to take a one bedroom suite rather than our usual hotel room and opted for Quay West. We had a brilliant time and loved the flexibility of eating out or catering for ourselves. Everything in Quay West was excellent, the accommodation, staff, location and leisure facilities were superb. We had a wonderful holiday which was made perfect by the homely feeling of our suite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn & Mark, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nedeen H. Solo - 11/02/2019 AccorHotels certified review
« just love quay west and evberything about it »

like coming home to a happy family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nedeen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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