Hotel - Quay West Suites Melbourne
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Quay West Suites Melbourne

4.5/5 1,304 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Bathtub
    • Sprinkler in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 6,261 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,304 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Roger Couples - 16/01/2019 AccorHotels certified review
« Great location and excellent accommodation right in the heart of Melbourne's Southbank »

Booking through Hotels.com was easy, the room we requested was available and clean, comfortable and well laid out when we arrived. Car parking was available and reasonably priced for centre city. The location is probably one of the best in town. Our only slight negative was that there was not a lighter weight blanket for sleeping - the doona was to heavy for a hot Melbourne night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Susie Couples - 16/01/2019 AccorHotels certified review
« Friendly, friendly home away from home! »

Quay West Suites is a very comfortable, very friendly and beautifully situated place. The room was extremely comfortable and our view amazing. The most impressive aspect though, is the friendly and efficient staff. Thank you for your excellent hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susie We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 16/01/2019 AccorHotels certified review
« Great location, few things require attention »

Disappointing start with nobody managing the kerbside, left to fend for ourselves with luggage, figuring out where to leave the car etc. Check-in was fine, nice staff member but nobody explained that an extra $100 was being taken from the card as a security, not a problem but probably should be mentioned when the card is being charged. Once again no offer of assistance with luggage which I found strange for a 5 star property charging 5 star prices. Room was clean, well maintained and well equipped so no issues there. Breakfast was good, more vegetarian hot food options would have been appreciated by my partner, perhaps mushrooms along with the tomatoes in the food warmers? Check-out was fast and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Thank you for the feedback, I will personally follow up with the team. you It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Janine C. Couples - 16/01/2019 AccorHotels certified review
« excellent, great facilities and room upgrade was brilliant »

staff were very friendly & helpful, room was clean & tidy, the upgrade on our room & the views were amazing and an unexpected bonus. Thank you so much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Suzy M. Couples - 15/01/2019 AccorHotels certified review
« Extremely caring staff »

Lovely stay for my Mother's 90th birthday gift. The staff at Quay West Suites were very caring towards my parents which helped make their stay particularly enjoyable. They loved the space and views from their suite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winsome, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Darran M. Couples - 15/01/2019 AccorHotels certified review
« Awesome »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darran, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 15/01/2019 AccorHotels certified review
« As always everything was perfect »

We absolutely love to stay at Quay West Suites in Melbourne, in fact it is the one and only hotel we choose to stay with when we come to Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leigh, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Leigh i missed you this stay! Happy new Year! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nigel R. Families - 15/01/2019 AccorHotels certified review
« Staff are perfect »

Every thing was just easy , had to young boys with us and it was just easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Danielle W. Couples - 15/01/2019 AccorHotels certified review
« Always feel welcome returning »

Made to feel at home, as a regular returning customer. With Australian Open reception was chaotic but staff handled this with aplomb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Minh V. Couples - 15/01/2019 AccorHotels certified review
« Excellent Location, Service and Food »

We had a lovely time. It was our 21st Wedding Anniversary and the hotel upgraded us to a beautiful 2 bedroom apartment with a cold bottle of wine waiting for us in the room when we checked in. Staff at reception was great and so were staff at the restaurant. The room was spotless clean and the facilities were wonderful. Food was delicious and the location of the hotel made it so easy to go out and enjoy Melbourne. Thank you to all management and staff at Quay West Suites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minh We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Judith R. Couples - 15/01/2019 AccorHotels certified review
« Great location modern room »

Our fridge had been left open so nothing was cold. I rang for more milk and to report it. It was managed quickly and professionally. I booked a twin room but we had a king so i asked them to separate the beds. This was done at our convenience and without fuss. Much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Vivien Friends - 15/01/2019 AccorHotels certified review
« A wonderful stay! »

We really enjoyed our first stay at the Quay West especially the suite we stayed in was fantastic. Staff were friendly and helpful from the moment we arrived until our departure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivien, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 15/01/2019 AccorHotels certified review
« good »

wanted early check in was told room wouldn't be long however waited to almost 2pm anyway... queen size bed when we wanted king size bed.. staff were friendly and especially in the breakfast dining area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Stephen I appreciate the feedback regarding the request for an early check in and i am so sorry. I will personally follow up with the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 15/01/2019 AccorHotels certified review
« A very comfortable stay »

A very spacious and well-equipped room, and would be ideal for a longer stay than our two nights. More expensive than many other hotels in the area, but value can be shown in the room size an facilities. Excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Judith T. Couples - 15/01/2019 AccorHotels certified review
« Excellent stay »

Everything was great from check in to check out. Dinner and breakfast were delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Howard W. Couples - 14/01/2019 AccorHotels certified review
« Very Enjoyable »

Room was spacious and clean. Staff were very responsive and helpful. Overall a very enjoyable experience. We will stay here again! Restaurant menu was extremely limited so chose to eat out rather than dine in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Howard, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

A M. Families - 14/01/2019 AccorHotels certified review
« Amazing Location with Great Service »

The staff were welcoming and had already organised the room prior to the 2pm checkin time as I had requested for it. The staff was very welcoming and professional. It was great to be greeted by a smile everytime i talked past the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anubhav, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Sara Business - 14/01/2019 AccorHotels certified review
« Friendly but room could use improvements »

Hi, I enjoyed my stay (I think it's my third time at Quay West Suites) and the staff are always exceptionally friendly. I also loved the breakfast. However unfortunately in my room I think the air conditioning might not have been working properly, it was very hot. The robe was also quite dirty and had stains on it. The bath was very dirty with hairs and dirt in it. I'm not sure if my room was cleaned properly. Which is unlike last time - when I was in a one bedroom apartment room, it was cleaned very well. The studio rooms might need some upgrades. Thanks Sara

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Sara, thank you for the feedback, Suite 811/812 is due for an upgrade this year which will be good. I will also check the air conditioning in light of your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Very impressed with all aspects of our stay »

Very easy, we were made to feel very welcomed. Extremely impressed with our room and checking/checkout was very efficient. Hotel was very clean and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Martyn B. Friends - 14/01/2019 AccorHotels certified review
« Very comfortable room in a great location »

We only stayed one night in 2 rooms with some friends from overseas. The location was perfect and the room was very comfortable and had all facilities we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martyn, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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