Hotel - Quay West Suites Melbourne
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Quay West Suites Melbourne

4.5/5 1,276 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 109 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Bathtub
    • Sprinkler in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 5,990 reviews

Our guest reviews for Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,276 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Karen E. Couples - 13/11/2018 AccorHotels certified review
« Love Quay West and all the fabulous staff! »

Quay West is our favourite place to stay when we are in Melbourne! It is a great location with easy access! From the ease of check in, to the always friendly and helpful staff, who are always willing to have a chat! To top it off we were upgraded which was fabulous and most appreciated too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Erin A. Couples - 12/11/2018 AccorHotels certified review
« Pleasant Experience with one small exception. »

Overall the experience was lovely, we had quite a nice view and the service was good. The only notable exception was on Saturday afternoon when we discovered quite a large pool of water on the kitchenette floor, which we surmised was coming from the dishwasher (which we hadn't used). When we informed reception, we were told that maintenance wouldn't be back until Monday so we had to put up with it for the duration of our stay. The water leaked onto the carpet overnight and there wasn't much we could do about it. We weren't offered another room or more towels to soak up the water. It was a bit disappointing after paying so much for the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Erin, I am so sorry that this took place and I am sorry James did not organise a room move for you. Erin, when are you back in Melbourne? It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Wendy L. Friends - 12/11/2018 AccorHotels certified review
« Great Location and Spacious Apartment »

Love this hotel. Best apartment in the best location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Jayayani Business - 12/11/2018 AccorHotels certified review
« Very good »

Good location,Friendly staff..feels like home away from home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayani, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Diane B. Business - 12/11/2018 AccorHotels certified review
« Great location and convenient for conference in house. »

Renovations were somewhat annoying due to walking up spiral staircase for breakfast. However compensation for room service was a good idea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Stephen P. Business - 12/11/2018 AccorHotels certified review
« Very comfortable and great staff. »

Staff were great. Check in and out was a breeze. Excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Annie W. Families - 11/11/2018 AccorHotels certified review
« Love it »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Damien G. Couples - 11/11/2018 AccorHotels certified review
« Very relaxing and enjoyable »

Clean and comfortable Excellent service and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Stuart N. Couples - 11/11/2018 AccorHotels certified review
« Fantastic location »

Great room, friendly staff, top location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Satoshi G. Business - 11/11/2018 AccorHotels certified review
« Really felt welcomed back!! »

Our stay was once again excellent!! All your staff really made us feel welcomed back at your hotel. I do need to apologise for not returning the keys and only realised at the airport. I rang your reception to inform you of this, but was answered with a ‘smile’, which was very nice considering the situation. I have now sent it back to you via Aust Post Express Mail, so really do hope you have received it by now. My sincere apologies. I look forward to staying at your hotel again in 2019. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satoshi, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Ross P. Couples - 09/11/2018 AccorHotels certified review
« Room was lovely, had a few housekeeping issues »

Overall was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Rob Friends - 09/11/2018 AccorHotels certified review
« Courteous Staff & Very Obliging »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nat Business - 09/11/2018 AccorHotels certified review
« Great size room in really awesome location »

Very good service and room was spacious and clean. Easy no fuss stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathaniel, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Andrew J. Families - 08/11/2018 AccorHotels certified review
« I had paid through Expedia but you charged me again on my credit card. If I had not checked my statement, I wouldn't have know! »

When I checked out, I was advice that nothing was put on my credit card!

Shane Business - 08/11/2018 AccorHotels certified review
« Sensational »

Welcomed, staff went out of their way to make my stay very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 08/11/2018 AccorHotels certified review
« The staff couldn’t do enough to make our stay perfect »

The staff are extremely courteous and helpful. Nothing is too much trouble. They were willing to be flexible and accommodating at all times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Muhammet E. Business - 07/11/2018 AccorHotels certified review
« Mr »

Always given the worst rooms, I am a regular guest at your hotel and never get any special treatment, I might look at alternative hotels.. breakfast is very limited

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammet, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Muhammet, I am sorry you feel this way, I am sorry i was not aware at the time of your stay, I wished i had of know you were not happy. Please contact me directly for your next booking so that i can look after you . At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

John M. Couples - 07/11/2018 AccorHotels certified review
« short stay great hotel great location friendly staff »

Excellent Hotel is looking great with a lot of the refurbishment done, i have been coming here last 8 years the hotel has the friendliness staff in Melbourne always helpful and i have got to know a few of them now. Room was excellent great views clean modern and great size everything anyone would need is in the room for a stay over.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Rolena Families - 07/11/2018 AccorHotels certified review
« Mrs K. »

I love everything at Quay west except the breakfast. it wasn't that good at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Dean W. Couples - 06/11/2018 AccorHotels certified review
« Brilliant »

Check in was great- thanks James. Room was very clean Bed was very comfortable Breakfast again was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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