Description
Our accommodation(s)
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Apartment
One Bedroom Apartment
- 3 persons
- 76 m² / 818 sq ft
- Bedding 1 x Double bed(s)
Apartment
Two Bedroom Apartment
- 6 persons
- 132 m² / 1420 sq ft
- Bedding 2 x Double bed(s)
Hotel location
The Sebel Quay West Auckland
8 Albert Street
1010 AUCKLAND
New Zealand
GPS:-36.84498, 174.765347
Access and transport
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MARITIME MUSEUM
Museums
Access: 400 m / 0.25 mi 5 min walk / 2 min drive
ART GALLERY
Art and Culture
Access: 1 km / 0.62 mi 10 min walk / 3 min drive
AUCKLAND ZOO
Zoo
Access: 6 km / 3.73 mi 1 hrs 10 min walk / 10 min drive
BOTANIC GARDENS
Botanical gardens
Access: 25 km / 15.53 mi 20 min drive
WAITOMO CAVES
Tourist attraction
Access: 206 km / 128 mi
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VIADUCT HARBOUR
Marina
Access: 800 m / 0.5 mi 10 min walk / 5 min drive
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Up Cafe
Restaurant and cafe district
Access: 0 m / 0 mi 1 min walk / 1 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Wheelchair accessible
- Wi-Fi
- Air conditioning
- 100% Non Smoking Property
Our guest reviews
Terrible
Customer review rating 0.5/5
Rick Families - Confirmed reviews ALL
Great location and amenities
TripAdvisor rating 4.0/5
643fionae Couples - TripAdvisor review
Dear 643fionae, Thank you for taking the time to review your recent stay with The Sebel Quay West Auckland. It's a pleasure to see that you had a wonderful experience and enjoyed the services provided by the team. Your feedback will be shared with the team. Amanda is great and we will surely pass your message to her. Thank you again and we hope to see you in near future. Kind regards, Kesh
Great Pool! Nice views.
Customer review rating 4.0/5
Beverley R. Couples - Confirmed reviews ALL
Dear Beverley H., Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our pool and the views it offers, as well as our early check-in service. We apologize for any inconvenience caused by the high pressure in the kitchen sink. Our maintenance team has been notified and will promptly address this issue to ensure a more comfortable stay for our guests. Additionally, we appreciate your suggestion regarding the hot pool accessibility. We'll certainly take this into consideration for future improvements to enhance the overall experience for our guests. We value your input and hope to welcome you back for an even better stay in the future. Sincerely, Sincerely, Mua-Nikki Leuila Assistant Manager The Sebel Quay West Auckland
Ok, but……
Customer review rating 3.5/5
Larry Families - Confirmed reviews ALL
Dear Larry, Thank you for taking the time to share your detailed feedback with us following your recent stay. We genuinely appreciate your insights, as they help us to identify areas for improvement and ensure that we provide the best possible experience for our guests. We apologize for any inconvenience caused by the ongoing refurbishment of our lobby and elevators. We understand that this may have impacted your initial impression of the property. However, we're glad to hear that you found our receptionist to be pleasant and that you received what appeared to be an upgraded room. We appreciate your observations regarding the need for painting and the aroma on the 17th floor. Rest assured, we will address these issues as part of our ongoing refurbishment efforts to ensure a more pleasant environment for our guests. It's wonderful to hear that you found your one-bedroom apartment to be tidy and pleasant, with all amenities in good working order. We're also pleased that you enjoyed the water view from your room and the proximity to tourist attractions. We apologize for any inconvenience caused by the absence of a dining room within the hotel. We understand the importance of dining options for our guests and will take your feedback into consideration as we continue to improve our offerings. We appreciate your patience during the temporary water cut-off as part of our refurbishment efforts. Your understanding is invaluable to us as we work to enhance the overall guest experience. Once again, thank you for your feedback and suggestions. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Andrean Lim Front Office Manager
Not as good as it was
Customer review rating 3.5/5
Jason Families - Confirmed reviews ALL
Dear Jason, Thank you for taking the time to provide us with your valuable feedback following your recent stay. We genuinely appreciate your insights, as they allow us to address areas of improvement and ensure that we uphold the high standards of our property. We regret to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused by the issues you encountered during your stay. Your comments regarding the condition of the property are concerning, and we assure you that we take them seriously. We are committed to maintaining the quality and appearance of our property, and we will address the issues you have raised with our maintenance and housekeeping teams to ensure that they are resolved promptly. We understand your disappointment with the state of the property given the price you paid for your stay. Please accept our apologies for any discrepancies between our rates and the current condition of the property. We continuously evaluate our pricing to ensure it reflects the value and quality of the experience we aim to provide, and we will take your feedback into consideration as we do so. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, Andrean Lim Front Office Manager
In partnership with TripAdvisor
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