Hotel - The Sebel Quay West Auckland
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The Sebel Hotel

The Sebel Quay West Auckland

8 Albert Street 
1010  AUCKLAND
NEW ZEALAND

594 reviews
TripAdvisor Rating Based on 594 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

  • 36 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating Based on 769 reviews

Our guest reviews for The Sebel Quay West Auckland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 594 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kaye Solo - 12/09/2017
« Beautiful Apartment »

Excellent Spacious Apartment with lovely views. Great location.

AccorHotels certified review
Simon G. Families - 12/09/2017
« Having stayed at the Quay West in the past we were very disappointed with the state of the apartment and the lack of any hotel services which we once enjoyed »

We booked the Quay West as a treat as usually don't spend that much for weekend trips away with the kids. We booked a 2 bedroom apartment with 1 King, 2 singles and sofa bed as have 3 kids, but apartment had a king, small double and fold out. This was no good for our children as they do not share beds. The sofa bed was also so old that despite having the additional topper pad, was terribly uncomfortable and while we took turns sleeping on it - no one was able to get any sleep. I also had to share the double with my son, so no sleep that night either. We were also very disappointed that there is no hotel service anymore and not even a compendium in the room - so had to call reception via outside line to get sofa bed put back to a couch during the day and had to ring 4 times just to get an answer.

AccorHotels certified review
Sarah Families - 11/09/2017
« Ok »

The rooms, bathrooms, kitchen were tired. There was dust, some mould and marks and the throw at the bottom of the master bed.

AccorHotels certified review
Gary M. Couples - 10/09/2017

Ideal for a 2 night stay in the city allowing the convenience of extra space and facilities - lounge, kitchen, separate bedroom etc.

TripAdvisor review
Friends getaway - 07/09/2017
« Fantastic »

I wasn't sure what to expect based on previous reviews about the railway work outside but was pleasantly surprised. I had a courtesy call the night before to inform me of the roadworks, staff at the desk were super friendly and helpful and the room was amazing. I asked for a high room and sea view and that's exactly what I got. Will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear anitabL439AR Thank you for your wonderful review of our hotel. Its pleasing to hear that you had a fantastic experience and enjoyed all we had to offer. Thank you for choosing to stay with us and we hope to welcome you back in near future. Kind regards Kesh

AccorHotels certified review
Jo P. Families - 04/09/2017
« Our apartment was amazing, we loved it! »

The apartment was superb, we loved it! Very spacious with lovely linen & beautifully presented in a very handy location! Everything we needed was within our apartment complex, loved the spa & indoor pool. We had breakfast at the UP Café which was amazing and very good value for money as the serving size of our meals was very generous! Would most definitely stay at this hotel again and would certainly recommend the hotel to family & friends in the future. The only negative I have to say is the construction & roadworks in the immediate vicinity of the hotel are a nightmare so if you are driving yourself be prepared for plenty of delays & frustration as accessing the hotel can be a challenge. The hotel charges a day rate for parking, to compensate for the inconvenience currently around the hotel a small token would be to waive the parking fees until construction is completed. If I had of realised how major the road works project is I probably would have avoided this location although it is a lovely hotel.

AccorHotels certified review
David A. Families - 04/09/2017
« Enjoyable spacious, the bathroom needed renovation and shame breakfast was not until 8am...hungry. »

Good. Would have liked to eat before leaving the Hotel on Saturday morning, McDonalds was open however ! Was unhappy about not receiving a call to explain how to get into the Hotel as it took us approximately 45 mins to find the right route, this was a nightmare. Asked for an upgrade for the disaster but told no rooms were available. Nice staff, room interior nice, but bathroom needed reno and needed clean tiles in the shower or re-grouting, made it look grubby. .

AccorHotels certified review
Susan Business - 02/09/2017
« Excellent, great room, very helpful staff »

We were upgraded to a 3 bedroom room on arrival which was great.

AccorHotels certified review
Tash Couples - 29/08/2017
« Excellent service »

Excellent, was not in the hotel room for long but was in great condition. Clean, and everything you need for the night. Great service. I would definitely recommend this hotel and book in again. Thank you for sorting the parking also.

AccorHotels certified review
Anonymous Couples - 25/08/2017
« Ok »

Apartment clean and tidy. Very dirty oven. Clothes dryer door broken, rubbish bin under bench too big damaging cuboard door, Construction noise.

AccorHotels certified review
Lisa Families - 22/08/2017
« Lovely Hotel »

This was the second time we had stayed at this property. We had a lovely stay, however the parking is expensive, $35.00 per night seems very steep. Overall the hotel is clean, staff are lovely. Just mind the roadworks as the road / entrance has changed

AccorHotels certified review
Trevor G. Business - 20/08/2017
« Quite comfortable but decor etc a bit tired »

Unfortunately the road works made our stay hard to access taxis etc

AccorHotels certified review
Natalie Business - 19/08/2017
« I thought that the staff were very friendly on arrival. »

I found the staff very helpful. The room was clean and very comfortable. I was there on business so the current road works did not worry me however if I had been staying on holiday - the construction noise may have been a negative.

AccorHotels certified review
Anonymous Friends - 08/08/2017
« Convenient and pleasant »

All the facilities we needed, in a handy location. Lovely views from the balcony. Could have done with some more blankets/duvets on the beds for our midwinter stay.

AccorHotels certified review
Vicki Families - 08/08/2017
« Great hotel staff, great location and great facilities. »

Excellent - friendly staff were very helpful and we felt very welcome. They even had a room for us when we arrived earlier than expected which was really appreciated.

AccorHotels certified review
Dani Friends - 08/08/2017
« Great, easy stay in the city »

The staff were extremely helpful when needed. Use of and quality of facilities was great. The location was so easy - we were able to catch public transport in and out for the airport and it was a nice close walk to Spark Arena for our children who were with us on the stay. The kitchens were a huge bonus which we did not expect. These were kitted out with everything needed (including a small dishwasher) and perfect for young families staying for either a short or long stay.

AccorHotels certified review
Dmr Business - 07/08/2017
« Quick check in and check out process and clean and tidy »

Experience was fine. Tidy, clean, easy check in and check out. It was a little bit tired though - broken sockets in bathroom, that sort of thing.

AccorHotels certified review
Sean B. Families - 02/08/2017
« Great stay, would book again »

Very friendly helpful staff, great location

AccorHotels certified review
Cynthia R. Families - 31/07/2017
« Fab location and superb views »

I stayed with my daughters for two nights in a two bedroom apartment with superb views from a wrap around balcony. We enjoyed the city buzz and were not put off by the major construction nearby.

AccorHotels certified review
Cynthia M. Families - 27/07/2017

Great room, like the upgrade... B really good if loyal customers got discounts on room .

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