Hotel - The Sebel Quay West Auckland
The Sebel Hotel The Sebel Hotel

The Sebel Quay West Auckland

4.0/5 689 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • Room service

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

  • 32 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating 1,123 reviews

Our guest reviews for The Sebel Quay West Auckland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 689 reviews
Rosemary A. Friends - 15/03/2019 AccorHotels certified review
« Excellent location and service »

We had requested twin beds but were given a double bed. Sofa bed was made up very quickly so problem solved. The apartment was great both for location and lay out. I would recommend it to anyone going to Auckland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at the The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I am very glad to hear that you enjoyed your stay and took advantage of the location of hotel. One bedroom apartment has a Queen size bed available in the masterbed room, that is the reason why offering a sofa bed as complimentary. Should you revisit us, please do ask for a sofa bed so we can make it prior Thank you again for sharing your experience again, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Minyoung Lee, Assistant Manager

Anonymous Couples - 14/03/2019 AccorHotels certified review
« Great front of house, clean well appointed »

Arrived late and walk in. Helpful accommodating staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., I am very appreciated with your comment regarding your stay with us! I am very happy that you received attentive and accommodating service from our lovely reception team. Thank you for your kind feedback, and we hope to have the privilege to welcome you back to The Sebel Quay West! Kind Regards, Minyoung Lee, Assistant Manager

Dan M. Families - 14/03/2019 AccorHotels certified review
« great service, adequate room but could use an updating. »

staff were all great. location fantastic, so it would be a great destination, if the furniture, painting, etc. were buffed up a bit. Room smells a bit old, but was very spacious. overall we were happy we stayed there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. It is absolutely delightful to know that you found our location very convenient to explore the city as the hotel has a strategic location to explore many interesting points in Auckland CBD. Thank you so much again and we look forward to welcoming you soon! Kind Regards, Minyoung Assistant Manager

Tony A. Families - 14/03/2019 AccorHotels certified review
« Great apartment but poor facilities and amenities »

Very spacious apartment, the staff were responsive and professional in reception, housekeeping adequate. The Parking was expensive, the construction work surrounding the building whilst not your fault detracted from the experience and should be identified prior to booking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you so much for your honest feedback. Our hotel is ideally located indeed in Auckland CBD area. Please accept my sincerest apologies. Construction in Albert Street is to create a high-quality public space for Aucklanders as well as the travellers which will be done shortly. This includes wider footpaths, trees, bus lanes and a pedestrian-friendly area. Thank you for your time again. I am very glad to hear that you found our team friendly and enjoyed your stay. We look forward to welcoming you soon in the future! Kind Regards, Minyong Lee, Assistant Manager

Xxxx Families - 14/03/2019 AccorHotels certified review
« great reception, and very spacious rooms, but decor very tired »

greeting from reception was very welcoming and efficient. the rooms are very generous in size and the facilities (pool, spa, sauna, gym) were great. just felt the $ for the level of décor/age of interior was steep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., Thank you very much for your feedback. I am very glad to hear that you enjoyed staying with us and that you had a fantastic rest with our amazing pool, and sauna facilities in Level 5 which is always favourite with guests! I hope to have opportunity to provide another comfortable stay in the near future! Kind Regards, Minyoung Lee, Assistant Manager

Anonymous Couples - 14/03/2019 AccorHotels certified review

Everyone at front desk was extremely helpful,friendly,& courteous which we appreciated very much. From holding our luggage, having our room ready very early to helping with printing boarding passes they couldn't have been more helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you very much for your feedback. I am very glad to hear that you enjoyed your stay and received such excellent service from our reception team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services!!!! Thank you again and we are looking forward to welcome you back to The Sebel! Kind Regards, Minyoung Lee, Assistant Manager

Matthew Couples - 08/03/2019 AccorHotels certified review
« Honeymoon »

Traveling for two weeks, it was nice to have the space and washer/dryer that was offered in our room. Plus, we walked in to champagne and chocolates, so that was super nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs L., Thank you for the great review of our hotel at The Sebel Quay West. Congratulations on your wedding!!!! We hope you had some wonderful memories of your honeymoon in Auckland and I am very pleased that you enjoyed the complimentary champagne and chocolate. We look forward to welcoming you back to celebrate your first wedding anniversary with us again! Kind Regards, Minyoung Lee - Assistant Manager

Andy Friends - 03/03/2019 AccorHotels certified review
« Very good! »

Polite friendly and helpful staff, room was very satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., I would like to extend my gratitude for sharing your recent experience of staying at The Sebel Quay West. It is great to know our staff members took initiative and provided good service! I hope we can welcome you back in the near future. Kind Regards, Minyoung Lee - Assistant Manager

Anonymous Business - 02/03/2019 AccorHotels certified review
« Short stay....but good »

It was fine. Albeit because of a delayed flight only had 5 hours there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for the great review of our hotel! We very much appreciate your continued loyalty to Accor. We are glad that you enjoyed your overall stay and we look forward to welcoming you back soon! Kind regards, Aniket Amin, Duty Manager, The Sebel Quay West Auckland.

George C. Couples - 01/03/2019 AccorHotels certified review
« Underwhelmed by facilities and services »

Inexpected more. The furniture was quite grubby with stsins on chairs and lounge.... the view which showed water views on website was not true and obviously old because new buildings were blocking the views that were shown on website .. the directions to car park got us lost into city streets and no mini bar with even teabags not being replaced by room servicing. Overall, this should be classed as 3 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lana, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At The Sebel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we will take the appropriate measures to address the problem to prevent future occurrence. Our Housekeeping team and the staff giving directions have been spoken to. With regards to the furniture and the rooms, we are pleased to inform you that the hotel is currently reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Duty Manager, The Sebel Quay West Auckland.

Bernadette Couples - 28/02/2019 AccorHotels certified review
« Loved it especially so close to port. »

We enjoyed our stay. Rooms were clean and comfortable. Staff were very friendly and helpful and breakfast was very yummy. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you very much for taking the time to share your feedback! It is amazing to hear that you found your stay very pleasant with us at The Sebel Quay West. We are very glad that you had a wonderful breakfast, stay and took advantage of the location as well. We would like to welcome you soon in the futuer! Kind regards, Minyoung Lee - Assistant Manager

Lee C. Couples - 27/02/2019 AccorHotels certified review
« Large Room with a Decent View »

Warm greeting and accommodated all our needs. No complaints about staff or facilities worth note

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., It is delightful to read that you enjoyed your stay at The Sebel Quay West. We always enjoy creating special memories for our guests and glad that you had a warm greeting from us! Thank you for your wonderful feedback, and we hope to have another privilege to welcome you back to the hotel! Kind Regards, Minyoung Lee - Assistant Manager

Sue Families - 27/02/2019 AccorHotels certified review
« Wow of a weekend »

Recently stayed at Quay West for a family wedding. Opened up apartment 1804. Wow and wow.Amazing decor and views. What an amazing apartment for a family get together Totally made our weekend special. All the staff we had dealings with especially the front reception staff went over and above. Would definitely stay here again. So central and handy to everything. Sure there was a bit of construction noise but that would apply at numerous hotels around the central city with the amount of cranes on the skyline. Loved it. Will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the The Sebel Quay West Auckland. Many congratulations! I am sure the wedding went absolutely perfect and thank you for choosing us to celebrate such a special occasion! I am very glad that you enjoyed the room interior and service we provided from the reception. Thank you again for your kind feedback, and we hope to have the privilege to welcome you back to the hotel very soon! Kind Regards, Minyoung Lee - Assistant Manager

A&m Business - 26/02/2019 AccorHotels certified review
« Very comfortable apartment »

Great 2 bedroom apartment, comfortable and roomy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., Warm greetings from The Sebel and thank you for the feedback about your stay, which is greatly appreciated. I am very glad to heard that you had a comfortable stay with us at The Sebel Quay West. We hope we will have the opportunity to welcome you back once again in the near future! Kind Regards, Minyoung Lee - Assistant Manager

Family - 26/02/2019 TripAdvisor review
« Lost »

@ bedroom apartment absolutely wonderful and well equipped.Welcome drinks delivered to the room was first class. Apart from not knowing about the road works on Albert st which meant there was only one way to approach the hotel was not communicated when i booked online.

Neil Business - 24/02/2019 AccorHotels certified review
« Run Down and poor value. »

Air Con control panel was in need of maintenance, Wi-Fi wouldnt reach to the the bedroom, limited to 2 devices and had intermittent internet. Cracked mortar between bathroom tiles, lack of powerpoints / office desk and a general run down feeling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you so much for your time to review your stay at The Sebel Quay West, and we do apologise that our facilities were not up to our usual high standard on this occasion. We would encourage the guests to speak with our Manager on Duty while they are in house, and we will do our very best to resolve any issues or provide another room for you. I am also very pleased to inform we are in the process of finalising a refurbishment programme for our hotel rooms. My apologies again and we would like to have another opportuniry to welcome you soon. Kind Regards, Minyoung Lee Assistant Manager

Couples - 21/02/2019 TripAdvisor review
« Feedback »

Located in a very convenient location in Central Auckland. Very close to the Viaduct and the ferry wharf. It was quite noisy - Saturday and Sunday construction works nearby and also nightclub until 3 in the morning.The facility is now getting a bit dated.

Friends getaway - 20/02/2019 TripAdvisor review
« AVOID »

Dated and literally dirty room across the road from a high rise construction that starts jack hammering at 730am even on weekends. Not this hotels fault but no prior warning when booking. Booked a 2 bedroom apartment, I am a platinum Accor member so suppose my room was even the upgraded room. I paid over $500 and used 4000 Accor points on top of that. Room rate was nearly $800 without points application. What a joke for quality of property. Avoid like the plague at least until construction finished next door and the hotel is fully refurbished. Accor should divest themselves from this property immediately.

J D. Couples - 19/02/2019 AccorHotels certified review
« Really enjoyed our stay »

Enjoyed our stay only issue was construction in front of hotel made in very hard to get to. Staff were quite helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Warm greetings from The Sebel Auckland and thank you for the feedback about your stay. We are very glad to hear that you received helpful assistants from our team and it is really important to us to provide the best service to our valued guests. We hope that we will have a opportunity to welcome you again in the future. Kind Regards, Minyoung Lee - Assistant Manager, The Sebel Viaduct Harbour and The Sebel Quay West

Thomas S. Couples - 15/02/2019 AccorHotels certified review
« This is a well-equipped, well-located, comfortable apartment hotel with a friendly and helpful staff. »

We enjoyed our stay and were happy we could walk to everywhere we wanted to go. The hotel was located near many different types of restaurants so we had choices. On our day of departure, staff helped us get our luggage to a nearby cab because the space in front of the hotel was blocked and we would have struggled to do it ourselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs S., Thank you for commenting on your recent stay at The Sebel Quay West. We are very glad that you enjoyed your stay and took advantage of the location to everything and also happy to hear that you had a good experience with our lovely colleagues. We hope you welcome you back once again in the near future to create another memorable stay! Kind Regards, Minyoung Lee - Assistant Manager, The Sebel Viaduct Harbour and The Sebel Quay West

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