Hotel - The Sebel Quay West Auckland
The Sebel Hotel The Sebel Hotel

The Sebel Quay West Auckland

Our hotels AccorHotels
4.0/5 637 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • Room service

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

  • 34 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating Based on 906 reviews

Our guest reviews for The Sebel Quay West Auckland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 637 reviews
AccorHotels certified review
Michael M. Families - 14/06/2018
« Wonderful »

We had a very good time. Our needs were attended to in a timely manner. There was plenty of room in the apartment and it was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Savio D'Rozario Assistant Manager

AccorHotels certified review
Geoff Business - 13/06/2018
« Very comfortable »

In Akld for work but hotel stay was very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff , Thank you for your pleasant feedback. I am glad you had a comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Savio D'Rozario Assistant Manager

AccorHotels certified review
Brent Families - 13/06/2018
« Great. Nice room, good location »

Very pleasing, however, maybe I just was a bit naive and didn’t read the fine print, but I thought the price I was paying included the car park space because the little icons that come up at the time of booking had a pic of a car, so being charged $35 per night came as a surprise, but by then I was committed. Apart from that it was a nice stay, great location, nice sized room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brent, Thank you for your kind and constructive feedback. I am glad you liked the spacious rooms and the location. We do not offer parking included in any of our bookings as we only have limited spots and can't guarantee one, however its reasonable priced as compared to the hotels surrounding us. I do apologize for any inconvenience it may have caused. Thank you again for sharing your experience,and we will be looking forward to welcoming you back. Kind Regards Savio D'Rozario Assistant Manager

AccorHotels certified review
Hamish T. Couples - 12/06/2018
« Excellent location with a good view from the balcony. »

The apartment was excellent and an ideal size. The staff were helpful and the checking process smooth. Shame the cafe closes so early in the weekend and not open on public holidays though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamish, Thank you for your great feedback, I am delighted that you had an excellent time with us enjoying the location and the view. Thank you for acknowledging the hotel staff. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The up café is privately run and have their own operation timings, but I do apologize for the inconvenience it may have caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. . Kind Regards Savio D'Rozario Assistant Manager

AccorHotels certified review
Jingjing L. Friends - 11/06/2018
« Excellent »

Overall pretty good. But no tooth paste or brush. Which upset me. You r a five star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jingjing, It a pleasure to know that you had an excellent stay with us. We are a 4.5 star apartment hotel and we do offer dental kits to guest on request at the reception desk. I have made a note on you booking to have dental kits placed in the room for any future bookings. I am sorry for the inconvenience it may have caused. Thank you again for sharing your experience, and we will be looking forward to welcoming you back. Kind Regards Savio D'Rozario Assistant Manager

AccorHotels certified review
Ryan S. Business - 04/06/2018
« Seamless and pleasant experience »

Staying at the Sebel Quay West was excellent. Staff was very friendly, room very clean with a great balcony. The cafe onsite cooks a mean eggs Benny and makes a good coffee. The Gym and Sauna facilities was a very nice addition to an already pleasant experience. Would recommend and would stay again. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan, Thank you for your pleasant feedback. I am glad you had a comfortable stay with us enjoying the room and the hotels services. Thank you again for sharing your experience, and we will be looking forward to welcoming you back. Kind Regards Savio D'Rozario Assistant Manager

AccorHotels certified review
Graeme F. Business - 04/06/2018
« Very poor »

I would not recommend this for any business traveler. Surrounded by construction, no room service and the rooms are looking very old and tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to tell us about your experience at The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Auckland city is growing rapidly upwards and we are right amidst it and I do understand it's challenging with the view of high-rise buildings around it. I do agree that the hotel is dated however the rooms have been maintained. We are in the process of reviewing our rooms and hopefully have a refurbishment plan in place in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Savio D'Rozario Assistant Manager

AccorHotels certified review
Scott M. Business - 31/05/2018
« Disappointing »

Poor attention to detail, lack of acknowledgement of my Accor member status and the poor customer service skills of some staff were a real turnoff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, Thank you for taking the time to tell us about your experience at The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear that the reception staff did not acknowledge your membership status. We receive fantastic feedback about our staff and I am disappointed to hear this was not the case. I can assure you that this will be followed up on to ensure our service is consistent and up to a high standard We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Savio D'Rozario Assistant Manager

AccorHotels certified review
M. Families - 31/05/2018
« Comfortable - rooms need refurbishment. »

Carpets very tatty and in dire need of replacement. The kitchen wasn’t quite fully furnished and I would’ve like a proper knife and or kitchen scissors. There was only a serrated bread knife available. The dryer kept stopping mid cycle and the door of the dryer needs attention. The bed is ok. I’ve had better beds at the Ibis. Location is good and walking distance to most things. There is a lot of construction around the hotel but the CBD is undergoing some major infrastructure works so not the hotels fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, Thank you for your constructive feedback. Although you found your stay comfortable I wished you had a better experience with us. The area that have been mentioned have been addressed to. We are also in the process of reviewing our rooms and hopefully have a refurbishment plan in place in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Savio D'Rozario Assistant Manager

AccorHotels certified review
Anonymous Couples - 27/05/2018
« great »

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandie, We very much appreciate your comments regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Savio D'Rozario Assistant Manager

AccorHotels certified review
Anthony Business - 25/05/2018
« Spacious twin bedroom apartment »

Room was well appointed and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Savio D'Rozario Assistant Manager

AccorHotels certified review
David H. Business - 24/05/2018
« Really really liked this place! »

its super close to my work and has everything I need including laundry. I'm totally going to stay there from now on!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for your great feedback, I am delighted that you had an excellent time with us enjoying the location the room and its services. Thank you for also considering us for your future stays, and we will be looking forward to welcoming you back. Kind Regards, Savio D'Rozario Assistant Manager

AccorHotels certified review
Tonya Friends - 23/05/2018
« Great location, friendly & accommdating staff. »

Thoroughly enjoyed our stay at The Sebel Quay West, the room was warm & laid out on our arrival. It was an excellent location for going out in the viaduct. We had a 2 bedroom apartment which was spacious with large decks & excellent views. The staff were extremely friendly & helpful with all our requests. Definitely recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tonya, Thank you for your great feedback, I am delighted that you had an excellent time with us enjoying the spacious room and the view from it. Thank you for acknowledging the hotel staff. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Savio D'Rozario Assistant Manager

AccorHotels certified review
Sue Couples - 21/05/2018
« Incredible service »

From start to finish terrific service especially from from front desk staff. We were given a complimentary upgrade which made the stay even better and was really appreciated. The suite was fantastic and despite being of an older style than we had experience at the viaduct it was well presented and had very thing we could need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, Thank you for your great feedback, I am delighted that you had an excellent time with us enjoying the upgraded spacious room. Thank you for acknowledging the hotel staff. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your great feedback and we will be looking forward to welcoming you back Kind Regards, Savio D'Rozario Assistant Manager

AccorHotels certified review
Harry P. Business - 21/05/2018
« Very Clean and Spacious »

The rooms were clean and spacious. The location was very central too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry, We very much appreciate your comments regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. KInd Regards, Savio D'Rozario Assistant Manager

AccorHotels certified review
Jacky Couples - 21/05/2018
« Couldnt be bettet »

We were thrilled with the upgrade to a two brm apartment and a welcome platter. The appt. was spacious, clean, comfortable and even had sea views. So close to the waterfront and Queen St. Loved it, thank you, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacky, Thank you for your great feedback, I am delighted that you had an excellent time with us enjoying the upgraded spacious room and the view of the harbour. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Savio D'Rozario Assistant Manager

AccorHotels certified review
Anonymous Business - 19/05/2018
« Great location »

I had 2 bedroom unit with great views. Unit was very nice and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Filip, Thank you for your great feedback, I am delighted that you had an excellent time with us enjoying the room and the view. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Savio D'Rozario Assistant Manager

AccorHotels certified review
Wayne Business - 18/05/2018
« Sebel Auckland Quay West »

A very good experience, I have stayed twice in the last week and both times the staff were very welcoming and helpful. The rooms, whilst a bit dated were clean and tidy and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne , Thank you for your loyalty with The Sebel Quay West Auckland. Thank you again for sharing your experience, and we will be looking forward to welcoming you back. Sincerely, Savio D'Rozario Assistant Manager

AccorHotels certified review
Scotty L. Solo - 16/05/2018
« Relaxing »

Fantastic as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, Thank you for your fantastic review of the hotel. I am pleased to know that you find our service always consistent. Thank you again for sharing your experience, and we will be looking forward to welcoming you back. Kind Regards Savio D'Rozario Assistant Manager

AccorHotels certified review
Angie Families - 14/05/2018
« Fantastic 3 bedroom apartment with great views, »

Really enjoyed our stay. Apartment was very nice, clean and lovely views. Nice staff in check in and check out. Apartment could do with more bowls in the kitchen .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angie, We very much appreciate your comments regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Savio D'Rozario Assistant Manager

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