Hotel - The Sebel Quay West Auckland
The Sebel Hotel The Sebel Hotel

The Sebel Quay West Auckland

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4.0/5 608 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Catering

  • Breakfast

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

  • 35 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating Based on 810 reviews

Our guest reviews for The Sebel Quay West Auckland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 608 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
louisesN6931BD Family - 03/12/2017
« A complete disappointment »

We booked months ahead having previously stayed at Quay West in Sydney and Sebel Viaduct in Auckland. We booked a two bedroom apartment 'expansive views overlooking Auckland'. Despite our apartment being on the 24th floor we were surrounded by other buildings obscuring the view. It was nothing like the view over the water on the Quay West website. The apartment itself was tired and battered with a broken kitchen benchtop amongst other issues. We complained and were moved ten floors lower! This time opposite a huge building site over the road! Despite the noise from 7am at least it was interesting to watch!!! This apartment too was dated and tired and the windows were filthy. Perhaps the 'do not use shower / fresh grout' sign in one of the bathrooms meant that it wasn't actually ready for habitation. We also went to the fifth floor to use the pool. The spa was empty and cordoned off and one wall was all boarded up looking as if it might fall over. For $600 a night this really was awful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear louisesN6931BD We appreciate you taking the time to share your experience on Tripadvisor. I am disappointed to hear that you did not have a pleasant experience and I would like to sincerely apologise. Being centrally located in the city, the hotel is surrounded by buildings. Auckland city has a lot of development taking place and there is a building construction taking place which we have no control over. Although the hotel is old, the apartments have been maintained well and I do apologise again for the issues encountered which has been followed up with our maintenance team. The spa was under maintenance thus the reason for being closed and cordoned off. As the area is currently being refurbished, the walls are properly secured and does not present any risk of falling off. I am happy to advise that the spa is up and running and the walls has been repaired. We thank you again for your valuable feedback and apologise again for not meeting your expectations. Kind regards Kesh Nand

AccorHotels certified review
Cheryl J. Couples - 28/11/2017
« Fantastic, loved the spacious room and harbour view »

Great service, nice clean apartment, comfortable big bed, nice linen and amazing view from 23rd floor. The only thing letting it down is the tunneling noise in Albert Street

AccorHotels certified review
Antonio M. Business - 25/11/2017
« Great room (apartment). very comfortable. great personnel. »

Fantastic. I only stayed 1 night, but I rested. the cable had good channels. personnel very friendly.

AccorHotels certified review
Mark W. Business - 25/11/2017
« Great location and clean, spacious but now somewhat dated and expensive accommodation. »

As above.

AccorHotels certified review
Brenda P. Friends - 24/11/2017

Great service and staff were very accomodating

AccorHotels certified review
Michigander Families - 23/11/2017
« The location is excellent. The furniture and carpet were dingy. The dryer was unreliable. The space plentiful. »

We enjoyed the front desk help. The appointments in the kitchen were sufficient. The apartment gave us plenty of space. However, the place needs a thorough dusting and cleaning. Better yet, update the furniture and carpeting. The shower was cramped the bathtub a waste of space. The location is EXCELLENT!

AccorHotels certified review
Frinah Friends - 14/11/2017
« Perfect »

Staff were very helpful & kind

AccorHotels certified review
Tilley Couples - 10/11/2017
« Great staff,shame about tired room and lack of simple kitchen tools »

We decided to treat ourselves and have our last night in New Zealand at a luxury apartment.Whilst the staff were great , nothing was too much trouble, the experience was fair below what I expected from the Sebel. At $450 a night we expected better than this, so glad we only stayed the one night. We had a 2 bedroom apartment on the 22nd floor. Room was a good size and if it had been looked after would have been lovely. The apartment was clearly tired and intended for the rental market , the dining chairs had cigarette burns and stains, there were curtains missing of some of the windows, thankfully not the bedrooms.Shower heads would not stay up. In the kitchen we could not find basic equipment like a any cutting knife or can opener. Nice touches were the bathrobes and pool slippers, I personally didn't like the range of the bathroom products which smelt strange and left my hair unmanageable. Loved the location and if the apartments were kept in order would stay there again. Lift your game.

AccorHotels certified review
Julie Solo - 07/11/2017
« Excellent service »

I really enjoyed my stay. My room was spacious and clean with a fantastic view. The service was terrific. I left some jewellery in my room when I checked out and was very anxious about it. Belinda from the front desk took my call and personally went to the room to find it. She called back within 5 minutes and assured me that she had located it and passed it on to my friends who called by to collect it later that day. The staff really put my mind at east.

TripAdvisor review
Couples - 06/11/2017
« Waste of money »

The Sebel quay west is just a average hotel. Had a horrible time parking and the had to rush from my room at 2.30 as some staff mistakenly hit the fire alarm. 2 hours on street at 2.00 am. Lifts not working. I regret not staying in Sofitel. They charged a bomb 350 $ odd for a night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hemantc25 Thank you for taking the time to provide feedback regarding your recent stay. I am sorry that your experience did not meet your expectations and I would like to apologise. Due to the roadwork's in the city by the council, driving around and finding parking can be challenging. Where possible, we do call guests a day prior to arrival to advise of the traffic management in the area. It was unfortunate that there was a fire alarm in the early hours of the morning and I can assure you that this was not the work of a staff activating it as all staff are well trained in managing the fire system. It was a technical issue which triggered off the alarm. The lifts in an emergency does get locked out and can only be released by the fire technicians once all clear has been given. I can understand the inconvenience this may have caused and would like to again sincerely apologise. Thank you choosing to stay with us and hope we are able to provide you with a better experience should you visit us again. Kind regards Kesh

AccorHotels certified review
Pleasantly I. Business - 01/11/2017
« First Time but no Last Time »

The extra attention was valuable - Received a call from the team 1 day out of reservation, advising best access route via car due to roadworks in city and what to do to enter the car park. The room upgrade was a pleasant surprise :)

AccorHotels certified review
Ange Business - 30/10/2017
« Comfortable Stay »

Very comfortable stay thank you. Unfortunately there are road works / new building works going on outside of the building and was a bit noisey from 6.30am onwards. Location is great along with the views over the Viaduct and water. There was a cracked tile on the bathroom floor.

AccorHotels certified review
Anonymous Business - 29/10/2017
« Very pleasant »

Very friendly and helpful staff, very good service overall. The gym room is a bit small.

AccorHotels certified review
Kevin Couples - 25/10/2017
« Great place to stay »

Staff on arrival were excellent. Friendly & helpful. A little disappointed in the cost of your car park.

AccorHotels certified review
Fleur K. Families - 25/10/2017

We had a very enjoyable stay - the staff (one in particular but unfortunately didn't get his name - an Indian guy - was extremely helpful and accommodating with any request and we really appreciate his service - but all staff were helpful. The staff were obviously keeping tabs on when we left the room because by the time I could make the round trip of dropping my son off to sports practice (about an hour ) I would come back to a nice clean room :-)

AccorHotels certified review
Manager Business - 23/10/2017
« Manager »

The cost of the stay does not pair up very well with the quality of the hotel and its amenities.

AccorHotels certified review
Momo Solo - 19/10/2017
« quite happy with the room; was a comfortable stay »

The latch of glass window of the living room was broken, that noise of the construction was not shut off. The room itself was very nicely layout with kitchenett & laundry room. After checking out at 11am, my luggage was stored with you until evening, before heading for the Novotel Airport where I noticed that I left a pair of sneakers in my room of your property. Your duty manager Kate was kind to arrange a taxi to deliver it so I was able to retrieve it, but if your housekeeing & reception have had more close communications, I would be much happier & empressed with your service quality.

AccorHotels certified review
Hamish Couples - 19/10/2017
« Large comfy room »

The room was large and well set out. Also very large balcony. Unfortunately our room looked directly at high rise construction site where the workers finished at 6.30pm and started 5.30am. Would not have been so bad if we were warned when we checked in early as this was not our original room. Also lack of robes, pool towels and gym towels disappointing.

AccorHotels certified review
Deb Friends - 17/10/2017
« A lovely time. »

Everything was great, friendly helpful staff, lovely room, clean and comfortable. Will definitely come again.

AccorHotels certified review
Anonymous Families - 16/10/2017
« old and out dated for a 5 star and $300 a night »

NO memorys staying at your hotel didn't experience nothing!! I didn't feel special there at all . I had a friend from Auckland visiting me and said the same ... disappointed .. also Not that clean either

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