Hotel - The Sebel Quay West Auckland
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The Sebel Hotel

The Sebel Quay West Auckland

8 Albert Street 
1010  AUCKLAND
NEW ZEALAND

588 reviews
TripAdvisor Rating Based on 588 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

  • 40 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating Based on 739 reviews

Our guest reviews for The Sebel Quay West Auckland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 588 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Vc Business - 21/07/2017
« Friendly staff and always get a nice room. »

Very good. Stay there often when travelling to Auckland.

AccorHotels certified review
C R. Business - 16/07/2017
« systems let customers down. »

The staff are friendly, however I have stayed here for the past 3 weeks and I am staying for another 2 weeks each time I check in there is no memory of my previous visits and I have to complete all the same paper work including photo id on check in this is frustrating. Also no complementary drink on arrival as stated in my teir status. Have stayed with this group 40 nights over the past 8 months. I'm a positive the hotel and rooms are very clean and tidy and the facilities are excellent.

AccorHotels certified review
Steve Families - 11/07/2017
« Outstanding »

greeted by friendly staff and every request was met with a smile and satisfaction. The room was tremendous........clean and an outstanding view.

AccorHotels certified review
Anonymous Families - 10/07/2017

We are a family of 4 and booked the n bedroom apartment. The sofa bed is not big enough for 2 people and is very uncomfortable.

AccorHotels certified review
Judy Families - 09/07/2017
« Judy »

A family weekend away in Auckland for two nights in a two bedroom apartment. Very spacious, clean and great views.

AccorHotels certified review
Karen Families - 08/07/2017

Staff very helpful but unfortunately the room didn't live up to our expectations.It was dated and the balcony doors did not lock

AccorHotels certified review
Philip Couples - 06/07/2017
« Wonderful location and a lovely sized apartment »

A very comfortable experience. Had a lovely view out over the Harbour.

AccorHotels certified review
Christina B. Families - 04/07/2017
« Great Stay »

This is a lovely hotel with a welcoming feel about it. Great to have the little kitchen and lounge area. The room was very clean and comfortable. All of the staff were fantastic !

AccorHotels certified review
Xj Families - 03/07/2017
« best hotel stayed in my trip to New Zealand »

We got free upgrade to 3 bedroom apartment and it was HUGE! the view overlooking the port on the 29th floor was spectacular.

AccorHotels certified review
Yvette Friends - 03/07/2017
« Pleasant stay overall, but ongoing construction is annoying since we're driving. »

The apartment was clean and comfortable. Pillows for the 2 people sharing the sofa bed were a bit thin, but everything else was nice. We ran out of toilet paper the morning we were to check out, and the reception staff delivered 2 rolls to us after we called Guest Services. Reception staff was friendly and efficient on checkout. Ongoing construction makes it a bit confusing when driving around the area.

AccorHotels certified review
Toni Business - 30/06/2017

extremely friendly and welcoming staff. room was very clean and comfortable and LOVE that I could turn off the aircon and not having the fan noise all night (although woke up freezing and turned it back on)

AccorHotels certified review
Gi Families - 30/06/2017
« Excellent  »

It exceeds my expectation. Service was quick and easy. The employees work so hard even short staffed. My family needs we're met and expectations. The price very reasonable. Walking distance to all.

AccorHotels certified review
Hong K. G. Solo - 26/06/2017
« 9 day stay »

Stay was OK except the hotel charged NZ$125 to my card without telling me. When I received a message from my bank telling me the transaction had taken place I almost notified the bank there was an unauthorized charge on my card. No hotel ever should charge a card unless the card owner is informed beforehand. Very bad practice by the hotel there.

AccorHotels certified review
James Couples - 25/06/2017
« Very warm welcome  »

We were on a return visit at short notice. Very warmly received by Manager Sean and receptionist Chloe.

AccorHotels certified review
Anonymous Business - 25/06/2017
« Tryin' something new in Auckland  »

Satisfactory, but not blown away. All the construction in that part of the city took away from the experience.

AccorHotels certified review
Anonymous Families - 25/06/2017
« Good location, nice front desk staffs »

Good location, front desk staffs are very friendly. Provided free wifi with Superb speed.

AccorHotels certified review
Trevor Business - 25/06/2017
« Great location but hotel is a bit run down »

Staff were great, and Hotel has good facilities but the room was old and run down.

AccorHotels certified review
Rey Business - 24/06/2017
« Nice and less fuss.  »

It was nice and less fuss. The location is on point. It seems need to update the interior. It shows its age.

AccorHotels certified review
Joseph D. Business - 19/06/2017
« Room needs upgrading and no pool/hot tub services. »

These are the issues with the room: 1. No stopper for the bathroom sink, 2. No remote for the TV in the bedroom, 3. Couch in the living room is disgusting/beat up and myself and my co-workers refused to sit on it, 4. The drier starts and stops randomly (suspect over temp cut out) when in use but of course it would not do it when the girl from the front desk was there to investigate. Two hours after check in, the pool and hot tub were out of use for the next three days so 60% of my stay was without the use of the facilities. I understand that vouchers to go to the other Sebel's pool were available but who wants to walk two blocks down the street to a pool when there is supposed to be one 20 feet down the hall from my room. Staff were very nice and accommodating.

AccorHotels certified review
Anonymous Couples - 14/06/2017
« Mrs Lorraine Kokich »

Loved our stay. the staff were helpful

Our most recent 20 reviews
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