Hotel - Pullman Melbourne Albert Park
Pullman Hotel Pullman Hotel

Pullman Melbourne Albert Park Hotel

4.0/5 1,556 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • BABY BED (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • MELBOURNE INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 31 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our rooms

Elegantly appointed and beautifully spacious, guest rooms at Pullman Melbourne Albert Park offer a variety of bedding configurations suitable for both business and leisure travellers. Guests staying at this stylish Melbourne hotel can choose from a rangeof accommodation styles, many with views over the lake, with Family, Deluxe and Executive options available. Refurbished in 2013, rooms feature dual head rainfall showers, luxury bathroom amenities, a work desk, an LCD TV and an iPod docking station.

  • 169 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Telephone in bathroom
    • Air conditionning with individual remote
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,494 reviews

Our guest reviews for Pullman Melbourne Albert Park

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,556 reviews
Floorsnake Business - 09/12/2018 AccorHotels certified review
« Standard Pullman »

Good quality hotel & rooms Overall pleasant service & atmosphere Minimum you would expect of 5 star hotel Executive lounge not as good as others as many have said, no breakfast. A guest came in late & requested the cheese platter be restocked at 7.20pm, so the lady came back at 7.35pm & told him them they wouldn't after 7.30pm, I mean really... Some issues with charges now resolved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for choosing to stay with us and for providing extremely useful feedback. Your experience is very important to us, and I would like to extend to you our sincerest apologies for failing to deliver the expected level of service that one would naturally expect. This is certainly not the usual high levels of service to which we are proud of and I sincerely apologize for the lapse in our service standards, these will be discussed with our teams to rectify these issues. I appreciate your feedback and hope to have the opportunity to better serve you when next you visit Melbourne. Warm regards, David Blaxley Hotel Operations Manager

Anonymous Couples - 08/12/2018 AccorHotels certified review

Great location and loved the view from 8th floor over Albert Park lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerri, Thank you for choosing to stay with us and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, David Blaxley Hotel Operations Manager

Kevin Business - 07/12/2018 AccorHotels certified review
« Overnight at The Pullman Albert Park »

Quick overnight business stay. Quick and easy stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Pullman Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our apologies surrounding the view from your room, we are limited to views we can offer however upon your return we will try to offer this to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Blaxley Hotel Operations Manager

Mark H. Business - 07/12/2018 AccorHotels certified review
« John Curtin Distinguished Professor »

WAS A WORK FUNCTION, ROOMS WERE FINE, BREAKFASTS AND LUNCHES PRETTY AVERAGE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for choosing to stay with us and for taking the time to give us your feedback. I have followed up with our Executive Chef and Food & Beverage Manager to ensure the issues you raised are addressed accordingly with both their teams. I appreciate your feedback and do hope to have the opportunity of welcoming you back in the near future. Warm regards, David Blaxley Hotel Operations Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« comfortable »

very welcoming staff and lovely modern facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michaela, Thank you for choosing to stay with us at Pullman Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, David Blaxley Hotel Operations Manager

Anonymous Business - 06/12/2018 AccorHotels certified review
« comfortable experience living away from home for 10 days »

Emergency Evacuation needs updating, building plans still have hotel named Sebel as experienced from fire fighters attending. Staff (night) need to trained on an evacuation able to identify where evacuation plans are. Overall rooms comfortable, Executive lounge needs more variety in food choices and beverages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to share your comments concerning your stay at the Pullman Melbourne Albert Park. Your feedback is extremely important as it enables us to continually improve our service / products and provide a memorable experience to our valued guests. We have contacted our external fire service provider relating to your comments, they are currently looking into this and will advise ASAP. Thank you for bringing this to our attention. Sincerely, David Blaxley Hotel Operations Manager

Ken Couples - 05/12/2018 AccorHotels certified review
« Great location, great hotel »

The view over Albert Park lake, Port Phillip Bay, the ports, the city to St Kilda was nothing short of spectacular. The hotel was excellent, the room excellent and the staff extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning Ken, Thank you for choosing to stay with us and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We look forward to welcoming you back again soon. Kind regards, David Blaxley Hotel Operations Manager

Flavio Business - 05/12/2018 AccorHotels certified review
« Great staff, confortable accommodation »

I was really impressed by how friendly staff was. The room is comfortable and clean. The view of Albert Park and the city is great -- so much better than the view from the rooms in the other side of the hotel. Room service was quick and efficient. The only (minor) issue is that the gym is too small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavio, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services we offer to our guests. Thank you again for sharing your experience, David Blaxley Hotel Operations Manager

David Business - 04/12/2018 AccorHotels certified review
« Relaxed »

Easy checkin, good food, easy checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning David, Many thanks for sharing your recent experience and rating. We very much value your feedback and delighted you had a wonderful stay. The team and I hope to welcome you back to the Pullman Albert Park in the near future. Kind regards, David Blaxley Hotel Operations Manager

Carl Friends - 04/12/2018 AccorHotels certified review
« Relaxing »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl, Thank you for choosing to stay with us at Pullman Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Until then all the best, David Blaxley Hotel Operations Manager

John M. Business - 04/12/2018 AccorHotels certified review
« Great hotel - all aspects of our stay was very enjoyable. »

Before we arrived I did an on-line check in which told me that our room would be available on arrival - it wasn't and we had to wait for two hours. In the end I had to try to hurry up the process because my wife had an appointment and we needed to get changed. It turned out ok but: Why have an on-line check in if the room isn't going to be available anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Many thanks for your feedback. The rating provided by you for the hotel reflect that your stay was less than satisfactory. We sincerely apologise for the inconvenience caused by the issue caused by a delayed check-in. I will be discussing this with my reservation/front office teams ensuring that this does not happen to our guests in the future. Looking forward to hearing from you soon. Kind regards, David Blaxley Hotel Operations Manager

Alen B. Friends - 04/12/2018 AccorHotels certified review
« underwhelmed »

check-in process and the whole area is a total mess where it takes ages just to reach the counter. ropes are needed and barriers to organise guests better, at the moment no one knows where to queue. as much as i appreciate a quick chat when checking in, long conversations with guests do not help those waiting still to check in as much as guests not having correct documents hogging the counter trying to find their documents, it may seem rude but asking them to have a seat and organise themselves may be a better option for everyone. more staff are needed at check in/out times to man the desks to expedite this process because its one of those things that i certainly do not enjoy. having booked for 3 guests and to go to the room and find that it is only set up for 2 meaning 2 toothbrushes, slippers, robes, bath amenities etc just tells me no effort has been put into this at all regardless of weather people have hotel loyalty membership or not and believe me it is not the first time i have come across this and if i am staying with friends and in this instance i did and they paid for their share it is a bit embarrassing because it looks like i have taken their money but they are getting less but paying the same share. lastly pillows, i have no idea who's decision it was to only provide memory foam pillows as they are impossible to sleep with and one only at that. they are hard , uncomfortable and should only be used if sitting up in bed and not for sleeping. i am honestly not saying all this to make you look bad, i spend about on average 25-35 nights a year in hotels and have tried them on both end of the scales but no matter what the category basic things should be there. please take these words into consideration not as criticism but a chance to get some real feedback. i thank you for your email and time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alen, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. My apologies that on this occasion your stay was not up to the standard we expect for our hotel. I take on board your feedback concerning from your arrival experience at the hotel. I will certainly work with my operational team to try to find solutions for our guests when we see a large volume of arrivals. I am also sorry that your room was not set up for three people, this is not acceptable and I will work with the housekeeping team to avoid similar occurrences taking place in the future. We do have different types of pillows available in the hotel. If you choose to stay again and would like a different style of pillow we will be able to assist. I have amended your profile notes so that we can be more proactive in the future when it comes to how the rooms is set up for your preferences. Thank you again for sharing your experience, my apologies once again for the issues you faced. I very much hope we can welcome you back and provide you with a genuine hassle free experience Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Troy K. Families - 03/12/2018 AccorHotels certified review
« Quality room, excellent facilities & friendly staff »

Always pleasantly surprised. Nothing is a problem for the staff and quality of facilities and dining option is top class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Troy Thank you for choosing to stay with us at Pullman Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, David Blaxey Hotel Operations Manager

Linda C. Couples - 03/12/2018 AccorHotels certified review

Was a very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for choosing to stay with us at Pullman Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, David Blaxley Hotel Operations Manager

Hg O. Couples - 02/12/2018 AccorHotels certified review
« Value for money. »

Pullman Hotel is known for it's 5-star status and that's why I've chosen this hotel. I think the prize is reasonable considering the quality of my stay in Pullman. Location is also good for holiday as it is close enough to city as well as beaches.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HG, Many thanks for sharing your recent experience and 5* rating. We very much value your feedback and delighted you had a wonderful stay. The team and I hope to welcome you back to the Pullman Albert Park in the near future. Kind regards, David Blaxley Hotel Operations Manager

Frances Business - 02/12/2018 AccorHotels certified review
« Quiet retreat for doing Business »

Great location - a bit isolated but close enough to walk or take a tram to restaurants and CBD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with us and we do hope to see you again soon. Kind regards, David Blaxley Hotel Operations Manager

Anonymous Couples - 02/12/2018 AccorHotels certified review
« Good over all »

Good nice neat room and wonderful breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nada, Thank you for sharing your experience and highlighting aspects of your recent stay. It is always wonderful to receive positive feedback. We look forward to welcoming you back soon. Kind regards, David Blaxley Hotel Operations Manager

Nicole Couples - 02/12/2018 AccorHotels certified review
« Relaxing »

This was a weekend getaway for my partner and I, and we have stayed here before. It was relaxing and the staff we interacted with were attentive and kind. The room was clean, spacious and the view was wonderful. We had a great time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. I know that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again, David Blaxley Hotel Operations Manager

Sharon N. Couples - 02/12/2018 AccorHotels certified review
« Wonderful »

We were upgraded to an executive room so we were appreciative. Even had help with our luggage to our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I know that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again, David Blaxley Hotel Operations Manager

Ray Business - 02/12/2018 AccorHotels certified review
« Picturesque Pullman on the park just a tram ride to Melbourne »

I had meetings in Prahan so a great location. Normally stay in Melbourne city at another Accor, the Sebel in Docklands, but the Pullman was a great choice for this trip. Comfortable room, great staff, right location for the visit, and great place to walk at the end of the day before heading to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, David Blaxley Hotel Operations Manager

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