Pullman Melbourne Albert Park Hotel 5 stars

TripAdvisor rating 4.0/5 1,604 reviews
Pullman Melbourne Albert Park
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Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Fitness center, running maps for Albert Park and an indoor pool and in-room yoga available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 31 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004
melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Contact email

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT :   Star Bus ALBERT PARK

  • By plane

    MELBOURNE INTL At 29km / 18 miles - Shuttle paying

  • By train

    PRAHRAN STATION At 1km / 0 miles

GPS :-37.84978, 144.978662

Currently, close to our hotel

Discover the Great Ocean Road, Ecotour from Melbourne

From 01/01/2019 to 31/12/2019

At 1.7 km

Melbourne Aquarium, visit

From 01/01/2011 to 31/12/2019

At 3.7 km

Melbourne International Film Festival

From 01/08/2019 to 18/08/2019

At 4.9 km

Queen Victoria Market

From 01/01/2011 to 31/12/2019

At 5.2 km

Melbourne Zoo, visit

From 01/01/2011 to 31/12/2019

At 8.4 km

Melbourne Magic Festival

From 30/06/2019 to 13/07/2019

At 8.5 km

Our accommodations

Elegantly appointed and beautifully spacious, guest rooms at Pullman Melbourne Albert Park offer a variety of bedding configurations suitable for both business and leisure travellers. Guests staying at this stylish Melbourne hotel can choose from a range of accommodation styles, many with views over the lake, with Family, Deluxe and Executive options available. Refurbished in 2013, rooms feature dual head rainfall showers, luxury bathroom amenities, a work desk, an LCD TV and an iPod docking station.

Classic Room with 2 Queen Beds

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Classic Room with King or Twin Bed

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Superior King Lakeview Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Executive Room

  • Max. number of persons: x3
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESPRESSO BAR

Type of cuisine: Cafe

This contemporary licensed venue, located on the ground floor, is the perfect spot for an early morning coffee, relaxed lunch or informal meeting. Espresso Bar offers specialty teas, espresso coffee, bakery items, fresh salads and sweet treats.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM BAR AND LOUNGE

Photo non contractuelle / Strictly non binding

Located on the ground floor of the Pullman and Mercure Melbourne Albert Park, enjoy the ambience whilst sampling an impressive beverage selection, imaginative cocktails and an extensive snack menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 31

  • Maximum size: 1,462 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 160 people

Find out more
Pullman Melbourne Albert Park Meeting Room

Our guest reviews for
Pullman Melbourne Albert Park

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,142 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,604 reviews

Dirty room and very poor service

TripAdvisor rating 4.0/5

Navigate20338375602 Business - 21/05/2019 TripAdvisor review

One of the queen beds had hairs on the mattress sheet. The walls by the toilet had hairs on the walls. When I went to take a shower, I had to pull out a huge pile of hair from the drain. I took a picture of it and showed it to the management and I rec'd no follow up to rectify. Upon checking in at 1am, the desk clerk was rude and sarcastic to my colleague.

Pullman Hotel Albert Park

Customer review rating 4.4/5

Tony S. Business - 16/05/2019 AccorHotels certified review

Always a good experience. Hats off again to Cathy in the Exec Lounge - she always provides outstanding service! My room - booked a Superior King Lake View - got an upgraded room (9404) but no lake view....in fact no view. Also the power points at the work desk are non existent - definitely need to deal with that - had to bend down behind the refreshment cabinet to plug in my laptop and the coffee machine???

Dear Tony, Thank you for choosing to stay with us at Pullman Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us and our superstar Kathy delivered yet again! Look forward to welcoming you back again soon. Kind regards, David Blaxley Hotel Operations Manager

Excellent

Customer review rating 4.4/5

Garry L. Business - 15/05/2019 AccorHotels certified review

Your Staff seem extremely well trained in relation to customer service along with their very friendly, helpful and can do attitude and they smile.

Dear Garry, Thank you for taking the time to provide this wonderful feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, David Blaxley Hotel Operations Manager

Conference stay

Customer review rating 4.4/5

Nicole Business - 15/05/2019 AccorHotels certified review

The check in was very smooth, the room was comfortable.

Dear Nicole, We very much appreciate your comments regarding your stay at the Pullman Albert Park. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Blaxley Hotel Operations Manager

Professional Place for a Conference

Customer review rating 4.4/5

Jane K. Business - 15/05/2019 AccorHotels certified review

A four night stay for a conference was a wonderful experience. The hotel were very accommodating and made organising such an event easy. The rooms were comfortable the service during our stay was impeccable. I couldn't more highly recommend the hotel for big conference events.

Dear Jane, Thank you very much for your feedback regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again, David Blaxley Hotel Operations Manager

It was average, it certainly could have been better.

Customer review rating 4.4/5

Greg B. Business - 15/05/2019 AccorHotels certified review

In general the stay was fine, the room was clean and tidy, I did expect a little more especially out of the bathroom as it is a 5 star hotel but it was more than fine. The breakfast was good, although I did not enjoy the coffee from the shop it was almost not drinkable and I am not someone who is fussy about coffee. Room service steak was nice, I did order medium rare and it came medium but it was still tasty. Where I have a gripe and this very much ruined my stay was being woken in the morning. I was woken up at 6am by a constant beeping noise, I thought it was construction outside but later realised that it was a radio alarm clock going off from the next door room which was empty. This is very poor, these sort of things need to be checked by house cleaning. I had a late meeting as was looking forward to this and was completely spoilt by something so small.

Dear Greg, Thank you for sharing your recent experience of the Pullman Albert Park. Whilst I am pleased to hear that the staff provided you with a good level of service service, I am sorry that your expectations weren't met in other aspects of your stay and of course I value your feedback. In particular the alarm that was not cleared in the next door room. This will be highlighted to our Housekeeping team this morning in their daily brief. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind regards, David Blaxley Hotel Operations Manager

Fantastic Melbourne Stay

TripAdvisor rating 4.0/5

Leo H Couples - 15/05/2019 TripAdvisor review

We were looked after like royalty by the team led by Michael Thomas. They exceeded our expectations and did the 1 percenters to ensure we were completely satisfied. The room was amazing and the view over Albert Park lake was spectacular.

Hello Leo, Thank you for a great review & 5* rating, I'll be sure to share your feedback with the team. Kind regards, David Blaxley Hotel Operations Manager

Mrs

Customer review rating 4.4/5

Gina Couples - 14/05/2019 AccorHotels certified review

Very comfortable. Lovely room.

Dear Gina, Thank you for taking the time to provide this feedback. Thank you for bringing to our attention your arrival experience, this will be discussed with our Front Office team ensuring a greater guest focus remains their main focus. Kind regards, David Blaxley Hotel Operations Manager

Very good

Customer review rating 4.4/5

Joe K. Solo - 14/05/2019 AccorHotels certified review

Your staff are very professional and helpful. The room and hotel was very clean and tidy. I love the gym and pool area. 10/10 form me for that.

Dear Joe, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Blaxley Hotel Operations Manager

Wonderful stay

Customer review rating 4.4/5

Linda B. Families - 14/05/2019 AccorHotels certified review

Everyone is so kind and obliging. Room very clean. Appreciated the upgrade being a platinum member. Thanks

Dear Linda, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again, David Blaxley Hotel Operations Manager

A night away in our city

TripAdvisor rating 4.0/5

FrequentFlier278580 Couples - 14/05/2019 TripAdvisor review

We had a night away as a treat. The hotel is lovely and the staff very welcoming. We enjoyed walking around the lake which is just across the road. I have stayed at this hotel previously and will again in the future. We enjoyed a delicious meal in the restaurant there 'Windows' followed by breakfast there the next morning....wonderful!!!!

Good afternoon FrequentFlier278580, We're so pleased to read that you are starting to become a regular & that you enjoy our 5* service, we look forward to welcoming you back very soon! Kind regards, David Blaxley Hotel Operations Manager

Kathy from the Lounge is excellant

Customer review rating 4.4/5

Rebecca Business - 13/05/2019 AccorHotels certified review

Kathy from the lounge is excellant, great service. world class

Dear Rebecca, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team especially Kathy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Blaxley Hotel Operations Manager

Definitely stay again

Customer review rating 4.4/5

Marina Friends - 13/05/2019 AccorHotels certified review

Pleasant

Dear Boris, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. Thank you again, David Blaxley Hotel Operations Manager
Customer review rating 4.4/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Arrival and check-in went smoothly. Room was clean and view of Albert Park Lake was lovely. I stayed for 2 nights and was disappointed by the standard of the room on the 2nd day after I asked for my room to be made up. The bathroom was not cleaned, bin not emptied and broken crockery (saucer with 1/3rd missing) left with coffee cup sitting on it.

Dear, Thank you for taking the time to provide a review on your recent stay at our hotel. It is disappointing your stay was marred by inconsistent Housekeeping. I have taken on board your comments as well as sharing them with our team and will look into ways to improve our service for future guests. I hope to welcome you back to the hotel in the future. Kind regards, David Blaxley Hotel Operations Manager

Overall a good visit

Customer review rating 4.4/5

Oliver Business - 09/05/2019 AccorHotels certified review

This was not my first visit at this Pullman. Overall it's a good value hotel being quite cheap compared to CBD options. The rooms are good and spacious overall. The breakfast buffet was standard Pullman though I noticed the 'egg chef' was not available/present on the morning I ate there. One thing noticed was some empty wine bottle lying in a corridor for quite long, and that dining/dinner service was quite slow (as in it took a long time for meals to be served). The staff were all friendly and competent but the delay with food serving wasn't so good.

Dear Oliver, Thank you very much for sharing your feedback following your stay with us. I am sorry to learn the dining experience we provided fell below expectation. The details you outline certainly fall outside the standards which our team strive to deliver. On a better note, I am glad that the remainder of your stay was most satisfactory based on your rating. Kind regards, David Blaxley Hotel Operations Manager

Exceeded expectations

Customer review rating 4.4/5

Rochelle Couples - 08/05/2019 AccorHotels certified review

Staff fantastic from the moment you walked in. Willingness to help and the extra genuine friendliness. Room upgraded which was lovely surprise and champagne in the room as we had filled in that we were celebrating our wedding anniversary - often hotels ask for this information but rarely act on it. (naturally not expecting a bottle of champagne but just a general acknowledgement at check in - your staff did both). Room was beautiful, immaculately cleaned and views from 9th floor fabulous. Drinks in the bar were good and we ate both dinner and breakfast at the restaurant. Food outstanding and wait staff friendly and efficient. A spur of the moment celebration night away turned out to be perfect.

Dear Rochelle, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Blaxley Hotel Operations Manager

Pleasant

Customer review rating 4.4/5

Greg Business - 07/05/2019 AccorHotels certified review

Great service when trying to get a taxi. Breakfast coffee shop was very expensive.

Dear Greg, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again, David Blaxley Hotel Operations Manager

Good, except for the mouse

Customer review rating 4.4/5

Dean W. Business - 07/05/2019 AccorHotels certified review

Room was great. On last day our group spotted a mouse running back and forth along the restaurant floor. Didn’t help our appetite.

Dear Dean, Thank you very much for sharing your feedback following your stay with us. I am sorry to learn the dining experience we provided fell below expectation with the appearance of a rodent. Please rest assured I have raised the issue and contacted our Pest Control company to review the restaurant preventive maintenance as soon as possible to prevent future reoccurrence. On a better note, I am glad that the remainder of your stay was most satisfactory based on your rating. Dean, thank you again for taking the time to provide this valuable feedback and for bringing the above to our attention. I hope we have the opportunity to better serve you when next you visit Melbourne. Kind regards, Clement PEROT-MARCONIE Assistant F&B Manager

Wonderful stay!

Customer review rating 4.4/5

Farah Couples - 07/05/2019 AccorHotels certified review

One of the best hotel experiences we've had! We decided to stay at Pullman to celebrate my partner's birthday, and upon arrival, we were upgraded to a Lakeview Room. The hotel was very clean, as was the room and the facilities were great. Really pleased with the breakfast that was available. Location a little far out from the city, but only a 15 min tram ride away. Overall, really really happy with the stay and we really look forward to coming back to stay again!

Dear Farahnaz, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing, David Blaxley Hotel Operations Manager

Mr

Customer review rating 4.4/5

M. Business - 07/05/2019 AccorHotels certified review

Very good Friendly great service However I was charged in excess of what I was quoted

Dear Raymond, Thank you for taking the time to share your comments concerning your stay at the Pullman Melbourne Albert Park. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are concerned that charges appear to be incorrect, if we may request which items have been charged incorrectly we'll investigate ASAP. Sincerely, Paul Smith Front Office Manager
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