Hotel - Pullman Melbourne Albert Park
Pullman Hotel Pullman Hotel

Pullman Melbourne Albert Park Hotel

4.0/5 1,547 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • BABY BED (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • MELBOURNE INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 31 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our rooms

Elegantly appointed and beautifully spacious, guest rooms at Pullman Melbourne Albert Park offer a variety of bedding configurations suitable for both business and leisure travellers. Guests staying at this stylish Melbourne hotel can choose from a rangeof accommodation styles, many with views over the lake, with Family, Deluxe and Executive options available. Refurbished in 2013, rooms feature dual head rainfall showers, luxury bathroom amenities, a work desk, an LCD TV and an iPod docking station.

  • 169 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Telephone in bathroom
    • Air conditionning with individual remote
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,395 reviews

Our guest reviews for Pullman Melbourne Albert Park

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,547 reviews
Anonymous Business - 14/11/2018 AccorHotels certified review

Service is always great but the room has not been maintained. The curtain was pulled off the track and we could not fully close to block morning light. There was a disappointing amount of mould in the shower. The vent above the shower was full of dust and there were no covers on the downlights in the ensuite. All of the above could easily be remedied and there appears to be a lack of maintenance and attention to detail. This really lets down the staff who do a great job at customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. Thank you for your kind comments regarding our team and the service they provided you with during your stay. I am sorry for the issues that were present in your room, these are unacceptable and not what the hotel is intending to deliver. I have followed up with my housekeeping and engeneering team and asked them to fix the problems you highlighted. I have also followed up with the hotels housekeeping team to ensure that when defects such as what you highlighted are present that the room is placed out of service until we are able to resolved the issues. Thank you again for sharing your experience, and we hope we can welcome you back for a genuine hassle free experience. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Anonymous Friends - 13/11/2018 AccorHotels certified review
« Great »

awesome staff were friendly and very helpful, especially when i lost my room key

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessie, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Anonymous Business - 13/11/2018 AccorHotels certified review
« Very comfortable, very helpful staff »

I was happy with all aspects of my visit. I was there for a conference and one night. So limited experience. However the staff were always very helpful and the service with food and drinks was very good. The food was also a good variety, well presented and tasted beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monique, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Family - 13/11/2018 TripAdvisor review
« Always a pleasure to stay here! »

We stay at this hotel quite frequently and would recommend it for ease of access to City and surrounds.Staff are always incredibly helpful and friendly and really make you feel very welcome. Service is excellent.There are always little touches in our room to welcome us back that makes the stay memorable! Bed was very comfortable.Will remain a top choice for me!l

Mk P. Business - 12/11/2018 AccorHotels certified review
« Comfortable »

Clean Room apart from the soap dish, hard dregs of hard soap from previous guests. Like the little tasty treat of macarons. Breakfast was average, not presented in an appealing way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am pleased you enjoyed your stay however I am sorry that the cleanliness issue in the shower made it a partially disapointing one. I have shared your comments with the housekeeping team and I am confident that they will learn from this and avoid making simalar mistakes in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Neal D. R. Business - 12/11/2018 AccorHotels certified review
« Okay , »

I have stayed now for 6 years straight and have to say it is deterioting in the last 3 years rapidly , staff and overall service. Had new staff that sent me to more new staff - so no-one could help. Bar closes at 10 pm even when there were 15 people still there, asked for a cup of coffee then, got room service to bring it to lunge area and was ice cold. Shower blocked - seemed like a huge effort to fix.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neal & Justeen De R., We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am sorry that you feel that the hotel has gone down hill in the past three years. This is obviously not the direction that anyone wants it to go in and it saddens me to hear some of your comments. I will speak with all of our team during our daily briefing and highlight your feedback. I have followed up with my maintenance department concerning the issues with the shower and will discuss the bar situation with the food and beverage team directly. I hope that we have an oportunity to welcome you back in the future and if you do choose to come back I would love an oportuninty to meet you in person and discuss your stay with us further. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Bruce R. Couples - 12/11/2018 AccorHotels certified review
« Wedding Anniversary »

We booked the night stay as we were going to the Palms at crown. When we opened the door of room very surprised to see the old power house on the lake across the road.Where we both met 40 years ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. Thank you for choosing to stay with us during your annivesary, I am pleased that you were able to see the place where you met from the room. I hope everything went well from your stay. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Tracey A. S. Business - 12/11/2018 AccorHotels certified review
« Absolutely satisfied with the friendly staff, food and top class facilities. »

Though Iot was a short stay and most of the time was attending a congress within your facility, I can not fault one aspect of the stay. I felt very welcomed and enjoyed the whole experience from arrival, the delicious food and my room with a view was beautiful. The most comfortable bed and pillows allowed for a very peaceful and restful sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey S., Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul S. Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Anonymous Business - 12/11/2018 AccorHotels certified review
« Conference was well orchestrated and the staff were very friendly and helpful »

Efficient, helpful staff. Clean and comfortable. Food was terrific.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Anonymous Couples - 11/11/2018 AccorHotels certified review
« Mostly amazing »

The stay itself was perfect. It's just a shame your staff forgot to return my bond and I had to call to get a fax sent to my bank. Though that process was handled very well too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am please you had a good stay, however I am sorry that the delay in your pre auth release overshadowed it. Next time you come to stay we can look at an alternate guarentee method to prevent this from transpiring again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Linda Business - 11/11/2018 AccorHotels certified review
« Excellent hotel with lovely staff »

Very happy and good value especially as a platinum member

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Richard B. Couples - 11/11/2018 AccorHotels certified review

Happy with the service and pleasant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Sally H. Families - 11/11/2018 AccorHotels certified review
« Returning to Pullman Albert Park »

We have stayed at the Pullman Melbourne Albert Park several times. It is our hotel of choice in Melbourne. A world class hotel in every way. Exceptional location with easy tram ride to the CBD or surrounding areas. Great rooms with exceptional views of the lake. Wonderful staff that make you feel welcome. Just perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally-Anne, Thank you very much for your lovelt comments about your recent stay with us here at the Pullman Albert Park The team and I really love hearing such positive feedback and I have shared your comments with the whole hotel. These inspire us to keep on trying to deliver the best service possible. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Couples - 11/11/2018 TripAdvisor review
« Excellent hotel »

Always happy to stay at Pullman on the Park. Staff always very welcoming and friendly. Could not fault our stay always enjoy coming back. Paul, Rhett and Rieko (sorry not sure of spelling) always make us feel very welcome. Thank you to the staff at Pullman Albert Park.

Aileen Solo - 10/11/2018 AccorHotels certified review
« Exceptional service and quality room »

I would recommend everyone to stay st the Pullman Albert Park - the service I received was excellent and I will definitely be booking here again. Nothing was a problem and all the staff went above and beyond to help me out. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aileen, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, I hope we can welcome you back on the property in the near future for another enjoyable stay. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Helmut Business - 10/11/2018 AccorHotels certified review
« Nice yet not outstanding »

Given the five stars I had some expectations, which were not all satisfied. The staff was really nice, the pool was great (is it really only open 6-11 am, as it says in the book in the room? although starting at 6 is great!) Small items, like dirty walls in the hallway, a broken lightbulb, non functioning Ethernet cable took away from a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joerg, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am sorry that the finer details have let us down during your stay. I will follow up with our housekeeping and maintenance teams to try to avoid similar experiences taking place in the future. I am pleased that our staff were a positive aspect of your stay. Our pool is open from 6am until 11pm daily. Thank you again for sharing your experience, I hope we can welcome you back in the near future for a genuine hassle free experience. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Sean Business - 09/11/2018 AccorHotels certified review
« Great stay for a business trip »

Staff was quiet, prompt but kept out of the way. Bed supremely comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Anonymous Business - 09/11/2018 AccorHotels certified review
« Very nice accommodations but short on time to set up our exhibitor booth. »

We enjoyed the location and had a chance to tour the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Al, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am pleased you enjoyed your stay overall, however I am sorry for the issues you had with the setup of your conference stands. I know a internal investigation happened and the hotel is changing the way they will operate to avoid a similar occurrences in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Nigel Business - 09/11/2018 AccorHotels certified review
« Nice rooms, friendly staff »

Nice rooms, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am pleased you enjoyed your stay overall, however I am sorry that you did not think that our food and beverage offering was correct for the hotel. I have shared your comments with the hotels food and beverage director who I am sure will take the feedback on board. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul S. Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

Jeff B. Couples - 09/11/2018 AccorHotels certified review
« Well organised »

Stay was above average and quite relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am pleased you enjoyed your stay however I am sorry that your check in experience was not up to the standard that we expect. I will follow up with the team member to ensure they are more attentive in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Paul Smith Front Office Manager PULLMAN & MERCURE ALBERT PARK 65 QUEENS ROAD MELBOURNE 3004 – AUSTRALIA T. +6… M. +6… 121

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