Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

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3.5/5 1,062 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

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Your meetings and events

4.1/5 AccorHotels Rating Based on 3,576 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,062 reviews
AccorHotels certified review
Daniel S. Families - 16/04/2018
« Clean food was great »

Great staff all friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Rebecca Business - 14/04/2018
« Average »

The air conditioning was loud and difficult to get at a comfortable temperature , most of the night the lift “ding” was going off making it difficult to sleep, the room had a weird smell that I could not seem to find, the shower was not very clean. It would also be good to have water available that doesn’t cost $7. On a positive, the team in the buffet area were fantastic during dinner!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your positive comment on the buffet. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Anonymous Business - 13/04/2018
« Brilliant »

It's always a pleasure with Novotel, service is exceptional, rooms are accomodating & food is brilliant. It's always a pleasure, easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharane, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Michael F. Business - 12/04/2018
« Good overall but rooms are dated and noisy »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mick, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to take the opportunity in enquiring on the efficiency of check in, I would really appreciate your feedback via email and use this as training our team members. Kindly be advised that the owners and management are in discussions for a possible renovation shortly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager h8…

AccorHotels certified review
Denise B. Solo - 12/04/2018
« Really good service from Reception Staff. »

Check in was prompt and friendly. Parking was good-I got an excellent parking space. Requested some Room Service-one of the Reception Staff delivered same. He noticed that the Hot Milk which I had requested wasn't very warm, so took it back to get it heated up. Really impressive. Bed was really comfortable. Only problem I encountered was that there wasn't a soap-dish for the hand-basin soap, and the water from the hand basin leaked all over the bench-top and onto the floor. I had to use the hand towel to soak the water up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Michael C. Families - 12/04/2018
« Happy »

Was nice and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Rick Business - 12/04/2018
« Always good »

Easy and relaxed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Anonymous Business - 11/04/2018

It was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriela, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Shana Families - 09/04/2018
« Pleasant »

It was a pleasant stay. I think you could improve on small things like the cleanliness of the bathroom (shower).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rukshana, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask on your experience of welcome, friendliness of staff and cleanliness of the bathroom, would you mind emailing me your comments which will be a good training guide for our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager h8…

AccorHotels certified review
Hoang T. Couples - 09/04/2018
« Relaxing »

Everything is perfectly fine good price for a room like that

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoang,, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback on your relaxing stay which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
A. Families - 08/04/2018
« Excellent »

It’s a wonderful but needs to take care of customer more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sayma, Thank you for taking the time to share your comments concerning your stay at the Novotel Sydney Parramatta. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Rathish Nair Front Office Manager H8…

AccorHotels certified review
Johan Business - 08/04/2018
« Great Autumn Stay »

Another great stay at Novotel Parramatta, friendly front desk, Rachel is a star. Room nice and spacious, breakfast and Dinner staff always friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan,, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rachael & our F&B team will be delighted and grateful with your kind words. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Jodie W. Business - 07/04/2018
« Noisy air conditioner »

The room I had was the worst I’ve ever had there..noisy air conditioner and pipes...had to turn air conditioner off and open window but then too much street noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodie, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will be pleased to advise you that the management and owners are in discussions for a potential renovation plan. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Anonymous Business - 05/04/2018
« Average »

The rooms are tired and run down. The staff were pleasant and very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be pleased to let you know the owners are currently in talks about a possible renovation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Karen Business - 05/04/2018
« The staff and facilities are excellent »

I always stay at the Novotel Parramatta when visiting for business as the facilities and staff are always perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Anonymous Business - 05/04/2018
« Great »

My usual hotel when travelling to Sydney. Great staff and comfortable accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonidas, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Geoffrey M. Families - 04/04/2018
« Great to return back here and newly renovated rooms were lovely »

We had stayed here before and noticed when we stayed last time that the rooms were a bit outdated, this time we stayed in room 518 for our family of 4 were very happy with the new room reno's. There was more than enoguh room for all of us, the bathroom was new and clean with a bath tub adn shower which was nice. The beds were super comfy and perfect. Breakfast was included and everything was avaialble that you could want for a great breaky. Staff from front of house to resturant /bar staff were friendly andnothing was a problem with any question and always smiling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Tanya Business - 03/04/2018
« tanya H. »

rooms were quiet clean and staff were very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
S Families - 03/04/2018
« comfortable »

stay was great, staff very friendly in all areas - only thing that lets you down is the floor corridors - they look very tired and could use a facelift sooner rather than later - restaurant great

Our hotel has responded to the review
Our hotel has responded to the review

Dear M S D., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to advise you that we are looking at possible renovations shortly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Andrew M. Business - 03/04/2018
« Short, came in late and left early »

Short, came in late and left early, my room was noisy as I was on the first floor and there was a function on with the doors open and the people were gathering on the access way. Breakfast was very nice, bed was comfortable, although the bathroom was very tired, not overly clean and the flushing button assembly on the toilet and the shower rose was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am pleased to let you that the owners and the management are in discussions for a possible renovations soon. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

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