Hotel - Novotel Sydney Parramatta
Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

3.5/5 1,096 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 120.00 AUD Non member rate
From 120.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,049 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,096 reviews
snickw Business - 15/08/2018 TripAdvisor review
« A pain on an otherwise pleasant stay »

I arrived to check in later than expected and walked into a dark room only to hit and cut my leg on a shin level shelf beneath the television right next to the room entrance. I doubt I’m the first person to have experienced this. What a terrible placement for a sharp cornered fixture. A painful gash that left me with a sore leg and a scab for a week following my trip. Perhaps the only negative thing I could say but it left a lasting impression, and a scar. Otherwise, a very nice hotel and friendly staff at check in.

Charlie C. Solo - 13/08/2018 AccorHotels certified review
« Relaxing stay »

the room was great with a few minor issues (broken curtains cords, carpet is old) the staff are most helpful and polite. The Novotel is clean and inviting

Ricardo L. Business - 13/08/2018 AccorHotels certified review
« Admit to expecting more from Accor »

It was an overall acceptable experience but I expected the bathroom facilities would be better. Poorly lit and starting to look aged, it's the one place in the room that MUST be the best it can be. The room itself was acceptable but the temperature couldn't be altered but that wasn't too inconvenient. I would hazard a guess that it was time for a face-lift. I like and will always use Novotel but you must make the effort to remain appealing so comments like these are less.

P. Friends - 13/08/2018 AccorHotels certified review
« Nice hotel but beds are too hard »

The hotel staff and rooms were very nice however the room location - right outside the lift and window opened onto the street made for a sleepless night with guests chatting at the lift and a garbage truck collecting at 10:30 and 4:30 am! The beds double were too small - upgrade to queen! They were also very hard and didnt help with the sleepless night!

Briony Business - 13/08/2018 AccorHotels certified review
« hotel was run down and noisy with a distinct odor »

cracks in the walls dirty carpet bath plug too small overall noisy and grubby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Briony H., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologize for all the issues you have addressed, please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, April Diego Front Office Supervisor

David Business - 13/08/2018 AccorHotels certified review
« Average. »

Staff at front desk excellent; informative and helpful - really good. Room service good - food quick and hot and good quality, delivered by lovely happy lady. Breakfast excellent - staff good, selection excellent, fresh and hot, plentiful - can't fault it. Room and lifts very tired, need urgent attention. Place just looks grubby. Lifts not working properly on days of my stay - lifts not delivering you to right floors and slow.

Donna L. Families - 12/08/2018 AccorHotels certified review
« Friendly courteous staff and well looked after by everyone »

A welcoming and clean environment which gave the impression of quality standard overall. My daughter and I were given great service from staff which was real with no pretense. A bonus was a free cheese platter as 'guests of the day' which made us feel special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I am glad you enjoyed the complimentary cheese platter as our guest of the day, I will share your comments to the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Jennifer W. Business - 12/08/2018 AccorHotels certified review
« Initial room was not too my expectation »

Initially the room I was put in was on the first level over looking the road. When I spoke to reception as soon as I said what room I was in they commented about the noise, clearly the road noise is a known problem. I can't understand why you have not taken the steps to do something about it! I was unable to be moved to a different room that evening as the hotel was full and I had flown in that night to be able to get some rest before an important meeting the next day and that was now not possible. I was moved the next day to another room which did meet my expectations.

Anonymous Business - 12/08/2018 AccorHotels certified review
« A pleasure to stay at Novotel Parramatta »

Great room. Staff extremely helpful especially Rachael in reception. Good breakfast. Also nice location of hotel near the river and restaurant strip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Front Office Assistant Manager

Kat Families - 12/08/2018 AccorHotels certified review
« Cold, heater didn’t work »

Heater did not work, was very cold, didn’t realise we had to also pay for parking until the next morning, was nearly $20 to park car at a hotel we had paid to stay at, Wouldn’t stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn c., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologize for the heater not working in your room, please be assured we are taking the appropriate measures to address this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, April Diego Front Office Supervisor

Linda Families - 11/08/2018 AccorHotels certified review
« Warm and welcoming as always »

Immaculate rooms, welcoming staff, comfortable beds and convenient to all services - Novotel Parramatta ticks all the boxes. We have stayed here before and will continue to return because of the great service they offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda E., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. Apologies for the themed room, please be assured for your next stay, you will not have this room. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Phil Business - 11/08/2018 AccorHotels certified review
« A good night's sleep in an average hotel »

I wasn't in the room all that long as we had a dinner until 9.30 and then left around 7.00 am. The room was simple and basic but clean and quiet. Internet was charged for which is unusual these days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip C., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. With your membership you do receive complimentary internet access, please be assured we are giving you a $9.95 refund on your credit card today, my apologies. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Anonymous Business - 11/08/2018 AccorHotels certified review
« staff were good but room was rundown »

the room needed significant maintenance done on it. The air vent area of the roof was sagging with flaking paint. Looks like it has had water damage many years ago and not fixed. the wardrobe area was a bit strange with the kettle etc just sitting on an shelf.

Erica Business - 11/08/2018 AccorHotels certified review
« Friendly but overpriced »

Friendly front of house and excellent room service staff. Convenient location. Overpriced and dated rooms. I paid $450 (with a $25 discount) for 2 nights booking in advance and as I was checking in, I saw online the price was reduced and only $350 for 2 nights - still overpriced in my opinion.

Amilia Business - 11/08/2018 AccorHotels certified review
« Comfortable but bathroom could do with update »

The only thing that let me down with my stay was the fact that the room had a shower over bath set up. I dont find stepping out of a bath safe as slipped but thankfully caught myself as to not cause an injury

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amilia A., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I apologize for the shower of the bath, we do have rooms that are shower only. Please be assured, for your next stay we will organize this for you. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Laura Couples - 10/08/2018 AccorHotels certified review
« Great customer service »

We had a few hiccups at the start of our stay however the staff where efficient and professional in resolving the issues. We were welcomed in a very friendly Manner from Rachel at reception. It really Set the scene for the rest of the stay. We later ate in the restaurant and had friendly yet professional staff working with all Our needs met. The steaks were cooked to perfection. Checkout was seamless.

V.g. Couples - 10/08/2018 AccorHotels certified review
« Excellent »

The front staff were great, particully Michelle, she was very helpful, friendly, and easy to talk too. She is outstanding and a real gem. Our room was spotless and beautifull presented. The only problem that we encountered was a lack of a second hook to hang up the used towell. Also the room needs a ceiling light, the room was quite dark even with all the reading lights on. We will be coming again. Thankyou..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valma, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Front Office Assistant Manager

Michael S. Business - 10/08/2018 AccorHotels certified review
« Great venue poor accomodation »

The 2 day conference was great, good meeting rooms and nice meals. The experience was let down by the bathroom in my room The shower head over the bath was too low (just over shoulder height & I am less than 1.8m) I thought I would try the bath instead however the plug was too big for the hole and the bath was too short. All in all not a pleasant experience.

Michael Business - 10/08/2018 AccorHotels certified review
« Pleasant »

Very nice with a good location. The room was comfortable but surprised the toilet was a single flush, ie not water saving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Lauren A. Business - 10/08/2018 AccorHotels certified review
« Beautiful room, great service. Maybe not the best place to stay if you need a good nights sleep. »

I was very impressed with the room. The staff were great. The Carpark was a bit chaotic. I drove around for 10 mins (as the Carpark was full), after which I called reception and let them know I couldn’t find a park. They came down and moved a van for me. Staff aim to please. The bathroom was excellent, I had a very relaxing dip in the tub. If your looking for a good nights sleep, this is probably not the best place to stay. I found it hard to sleep, with the constant ‘boom boom’ in the background from the neighbouring businesses.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 120.00 AUD Non member rate
From 120.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates