Hotel - Novotel Sydney Parramatta
Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

3.5/5 1,113 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,388 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,113 reviews
Anonymous Families - 10/10/2018 AccorHotels certified review
« Nice staff »

Enjoyable

Jean S. Couples - 10/10/2018 AccorHotels certified review

Very Happy with our stay thanyou

Family - 10/10/2018 TripAdvisor review
« Theatre outing. »

We stayed in an executive room which provided ample space and amenities for 2 adults and 2 children. We ate at 350 restaurant where the food and service was excellent and timely which is all important when attending a show at the nearby Riverside theatre. The Hotel is a perfect base for attending shows at the Riverside theatre which is directly opposite and also provides a good atmosphere for pre and after show drinks.I would highly recommend this Hotel for anyone attending the theatre or events in Parramatta. As Gold Accor plus members we were also well looked after even without receiving an upgrade.

Gavin W. Business - 09/10/2018 AccorHotels certified review
« Pretty good »

Reception was good with Sean and the Assistant Manager. Booked two suites but one was unavailable due to air conditioning problems. Maintenance and the age of the building seem to be problems as the air conditioning seem to be ongoing problems. Room was adequate but not of a suite standard. Welcome drinks and fruit platter was nice, as was complimentary wine and parking, much appreciated. Breakfast was confusing as were were offered eggs benedict but not told this was extra. We were given a number. After approximately thirty minutes we were told breakfast was closing. Our order had been forgotten. We were then told eggs benedict were extra, so we ordered poached eggs. Quality of food overall was pretty good. Checkout was easy and efficient.

Rosemary W. Couples - 09/10/2018 AccorHotels certified review
« all the staff were very attentive »

The staff could not have done anymore for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary W., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Brad B. Families - 09/10/2018 AccorHotels certified review
« Good place for a short stay »

We found the hotel to be more than acceptable for an overnight stay on a road trip. Staff were friendly and helpful. Check-in/out was easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley D B., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My deepest apologies for the window seal, please be assured we are taking the appropriate measures to resolve this issue. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Hazel Friends - 08/10/2018 AccorHotels certified review
« Old, worn rooms with lovely service »

The staff and check in was lovely and quick but the room was terrible. No main light, in fact hardly any lights. Room was old and worn then I saw the bathroom. The shower opened over the toilet and was terrible. It's a dangerous shower and I am young! Felt like a motel room if that. Would not recommend to anyone.

Anonymous Business - 08/10/2018 AccorHotels certified review
« The building is a bit run down. It needs a refurb. »

Staff were friendly and helpful. Location is great. The room was a bit small, but otherwise ok however the building itself is showing age.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke B., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, April Diego Front Office Supervisor

Anonymous Business - 08/10/2018 AccorHotels certified review
« Not as good as I expected »

The room and corridors were shabby compared to the online pictures. Especially the carpet. My room was very noisy. The wifi was a nightmare. The staff were very friendly and helpful though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandy Kaitlin P., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies about the carpet, noise and the internet. Please be assured we are taking the appropriate measures to resolve this issue. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, April Diego Front Office Supervisor

Lilli S. Business - 08/10/2018 AccorHotels certified review
« OK »

I think the hotel could do with a clean up and renonvation, the rooms are old and there is a lot of noice from the street due to very think windows. The bath rooms are also not up to standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lilli, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

Anonymous Couples - 08/10/2018 AccorHotels certified review
« Pleasant »

Front desk staff very friendly....but rooms are starting to get a little dated, needs some maintenance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimmaree G., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My deepest apologies about the rooms looking a little dated, please be assured we are taking the appropriate measures to fix this issue. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Graham B. Business - 07/10/2018 AccorHotels certified review
« Short business stay »

Good. Full breakfast menu is a bit ordinary.Nce big room. Comfortable facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham B., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Anonymous Families - 07/10/2018 AccorHotels certified review

All good if carpet cleans regularly under bed it will be nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aravind G., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My deepest apologies for the carpet under the bed, please be assured we are taking the appropriate measures to address this issue. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Chris Couples - 07/10/2018 AccorHotels certified review
« A great experience! »

The staff were friendly and professional. The motel was in a great location and the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine S., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Peter T. Families - 07/10/2018 AccorHotels certified review
« Great »

Great staff and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter T., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Lorraine Business - 06/10/2018 AccorHotels certified review
« Was a bit disappointed »

My friend and I stayed for a lawn bowls tournament. We had no tissues in room at all were not filled up on day 2, towels were not washed day 2, sheets were not changed and my friend found her dirty personal tissue still in the bed, we srop a few peanuts on the floor that were not vacuumed up. Lamp between beds was dusty, the lighting in bedroom section was poor. The bar fridge was not restocked on day 2. The staff and meals were very good however.

Johan Business - 06/10/2018 AccorHotels certified review
« Parramatta stay »

It was a pleasure again. Rachael was at the front desk with another lady. They were friendly as always and very professional. Room was nice and clean, only problem is, I am 1.96m in lenght, a shower in a bath is not really comfortable. Dinner was great, service and food really good. Breakfast was good and the drink voucher was welcome. Well done, see you soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan B., Thank you very much for your outstanding ratings regarding your stay and your kind words about Rachael, I will pass this onto her, I am sure she will be very pleased. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Renee M. Business - 06/10/2018 AccorHotels certified review
« Unbelievable noise from neighbouring rooms, in the corridors til late and then again from 424am! »

Worst ever. Your staff were very lovely, but I will be looking to stay elsewhere for work travel unfortunately. The neighbours to my room in 615 were disrespectful to ALL other guests and could not be controlled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renee M., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, April Diego Front Office Supervisor

Shane Business - 05/10/2018 AccorHotels certified review
« Pleasant Trip »

Great Hotel with Friendly staff and great Service in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane M., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Housam Couples - 05/10/2018 AccorHotels certified review

My wife and I were absolutely delighted with the customer service, the hospitality and the room. We only were a little bummed by the shower x bathtub style bathroom. The room was clean and air condition great.

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