Novotel Sydney Parramatta Hotel 4 stars

TripAdvisor rating 3.5/5 1,190 reviews
Novotel Sydney Parramatta
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+ 23 Services
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Hotel extras

  • WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gym

  • 11 flexible conference and event spaces

  • Buses outside, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150
parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Currently, close to our hotel

Ecotourism at Tree Top Adventure Park Sydney, leisure

From 01/01/2019 to 31/12/2019

At 16 km

Colorfest Sydney

From 31/08/2019 to 31/08/2019

At 18 km

The Australian National Maritime Museum, Sydney, visit

From 01/01/2010 to 31/12/2019

At 19 km

Sydney International Boat Show

From 01/08/2019 to 05/08/2019

At 19 km

The Powerhouse Museum, Sydney, visit

From 01/01/2010 to 31/12/2019

At 19 km

West Side Story, musical

From 16/08/2019 to 06/10/2019

At 20 km

Tour of the Sydney Government House

From 01/01/2018 to 31/12/2019

At 20 km

Visit the Art Gallery of New South Wales

From 01/01/2011 to 31/12/2019

At 21 km

Bondi Beach Markets

From 01/01/2013 to 31/12/2019

At 21 km

Sculpture by the Sea

From 24/10/2019 to 10/11/2019

At 27 km

Our accommodations

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: ‌2
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Double Beds

  • Max. number of persons: ‌4
  • Views: Pool side, Park view, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 1 King Bed

  • Max. number of persons: ‌3
  • Views: Pool side, Park view, River side, City side, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 2 Single Beds

  • Max. number of persons: ‌2
  • Views: Park view, River side, City side, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite 1 King Bed

  • Max. number of persons: ‌4
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 1 King Bed and Spa

  • Max. number of persons: ‌4
  • Views: Panorama view, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

Amongst 'Eat Street' - Parramatta's dining district, 350 Restaurant and Lounge offers a relaxed and contemporary atmosphere with a delicious seasonal menu with dishes inspired by modern Asian fusion cuisine made with locally sourced fresh ingredients.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Photo non contractuelle / Strictly non binding

Adjoining the hotel lobby with an outlook onto the picturesque Prince Alfred Park, the 350 Restaurant & Lounge in Parramatta is one of the most ideal Bars in Parramatta that offers the perfect atmosphere to relax with a light snack and drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

5,997 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,190 reviews

I was expecting a bit more for a "4-star" hotel

Customer review rating 4.0/5

Deeann Couples - 15/07/2019 AccorHotels certified review

My husband and I stayed at a queen bedroom. The room was nice and clean. The staff were friendly and warm. However the room does not have slippers and toiletries such as body lotion, toothbrush and toothpaste. The room was not soundproofed. We can hear the noises when guests are walking and chatting as well as staff knocking nearby rooms for room service/cleaning in the hallway. The breakfast food is a big disappointment as they are not tasty and fresh.

Dear Diana T., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Phillips Front Office Supervisor

Always a great place to stay

Customer review rating 4.0/5

Mel Couples - 15/07/2019 AccorHotels certified review

Awesome

Dear Melanie D., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

National Safety, Health and Wellbeing Manager

Customer review rating 4.0/5

Anonymous Business - 14/07/2019 AccorHotels certified review

After paying a very high nightly amount due to the time of stay. The external road works were so loud that it effect my sleep at least until 3am.. Only to check out out and finding another vehicle double parked in front of mine..

Dear Angelo R., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Phillips Front Office Supervisor

The restaurant was wonderful- very noisy by workmen early in the morning. They were swearing and one man was very abusive to his staff

Customer review rating 4.0/5

Anonymous Families - 14/07/2019 AccorHotels certified review

I always enjoy staying at Accor hotels- I understand that you are upgrading the hotel it was a shame the workers did not behave in an appropriate manner for a workplace- there seemed to be bullying of staff by a supervisor

Most staff were pleasant and accommodating

Customer review rating 4.0/5

Anonymous Business - 14/07/2019 AccorHotels certified review

Normal hotel accommodation experience.

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Unsatisfactory

Customer review rating 4.0/5

Karen C. Families - 13/07/2019 AccorHotels certified review

Wasn’t happy at all. I paid $659 for a room with 2 double beds. There where night works right outside. The. When they finally stopped we where woken up by work being done inside the building which was a hammer drill either next door or above us this happen at 7am when you in the business of people paying for a room to sleep they should not me woken again by unnecessary noise. This is poor management work should not commence until after 9am beacause people are paying to sleep.

Dear Karen, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Value for money

Customer review rating 4.0/5

Donna Couples - 13/07/2019 AccorHotels certified review

Comfortable and clean rooms. Friendly service from staff

Dear Donna, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Very satisfied

Customer review rating 4.0/5

Michelle Business - 12/07/2019 AccorHotels certified review

My room was great. Food was amazing. Staff extremely friendly and polite, very customer focused which is always very nice.

Dear Michelle Jane O., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

our experience

Customer review rating 4.0/5

Chris W. Couples - 12/07/2019 AccorHotels certified review

Hotel looking a bit tired but overall we were satisfied with the experience. A couple of issues we organised a bottle of sparkling wine to be there when we arrived. It was in the room but just on the coffee table not in an ice bucket and as such hot. To the staffs credit they quickly fixed this issue. In fact the staff were very good for our stay. We had an excellent dinner in the restaurant and excellent breakfast the next morning. Staff were attentive and focused on delivering an appropriate level of service.

Dear Chris w., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Lovely

Customer review rating 4.0/5

Libby Business - 12/07/2019 AccorHotels certified review

Only there shortly for business but was lovely

Dear Libby M., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Alright

Customer review rating 4.0/5

Suzanne C. Families - 12/07/2019 AccorHotels certified review

Was a good location, staff were friendly, room smelt of smoke and corridors were pretty old

Dear Suzanne C., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Phillips Front Office Supervisor

Friendly great service.

Customer review rating 4.0/5

Karen E. Business - 12/07/2019 AccorHotels certified review

Welcoming, excellent service with quick responses to questions. The only concern was internet speed, it was terrible.

Dear Karen E., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

prompt courteous service

Customer review rating 4.0/5

Peter C. Business - 11/07/2019 AccorHotels certified review

The renovation work that was in progress and noise from the winter fair in the park provided mild irritations but overall the experience was okay

Dear Peter C., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Great

Customer review rating 4.0/5

Maria S. Families - 11/07/2019 AccorHotels certified review

Great location Staff were excellent Bathroom a bit dated but I believe undergoing updates now

Dear Maria S., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Good, friendly service

Customer review rating 4.0/5

Kevin F. Business - 11/07/2019 AccorHotels certified review

Reception was friendly and welcoming. Breakfast was great. The room was very comfortable, neat and tidy. Corridors were a bit tired, old and gave the impression that it was dirty.

Dear Kevin F., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Convenient location

Customer review rating 4.0/5

Anonymous Business - 10/07/2019 AccorHotels certified review

Great location for the food & shopping aspect. Close to a lot of resturants & Parramatta Westfield all within walking distence

Dear James M., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Great Weekend

Customer review rating 4.0/5

Christopher H. Couples - 10/07/2019 AccorHotels certified review

My wife and I stayed for two nights as a getaway together. I travel a lot so it was a good opportunity to catchup and relax. Sean at the front desk, as always, could not do enough for us, this young gentlemen is a true reflection of customer service. Check in was fast. Breakfast Delicious. Room clean and tidy, very comfortable. Staff accommodating. $5 beer on Friday night for the game was awesome, should be that price all the time, so people would stay in. Instead, they head into the streets to eat and continue on for the evening. Maybe some live entertainment, nothing serious, just some light mood music, could help keep people in the establishment and encourage them to eat. All in all, great stay. Thankyou Chris & Melissa

Dear Chris H., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team especially Sean. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Very easy check-in amazing experience

Customer review rating 4.0/5

Larry Solo - 10/07/2019 AccorHotels certified review

It was really good. Quick and easy.

Dear Larry S., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Extremely happy with the service this time

Customer review rating 4.0/5

Anonymous Friends - 10/07/2019 AccorHotels certified review

Overall the stay was extremely good and was well looked after

Dear Naomi E., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Very accommodating

Customer review rating 4.0/5

John Families - 09/07/2019 AccorHotels certified review

Stress free

Dear John R., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor
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