Hotel - Novotel Sydney Parramatta
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Novotel Hotel

Novotel Sydney Parramatta Hotel

350 Church Street 
2150  PARRAMATTA
AUSTRALIA

951 reviews
TripAdvisor Rating Based on 951 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,831 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 951 reviews
AccorHotels certified review
Alana Business - 22/07/2017
« DIsappointing! »

THe lifts were not all working and one only went to my floor which was 4. The first night part of a rugby team was next door and I got no sleep. When I complained at the desk in the morning I was told it is OK they leave today. Although most of the staff were very friendly and helpful I will not stay in one of your hotels again.

AccorHotels certified review
Tim W. Business - 22/07/2017
« Sleepless »

The lift was malfunctioning until 2am!! It opened every 30 sec opposite my door and I barely got any sleep! Even after several calls down to reception.

AccorHotels certified review
Cruz Couples - 22/07/2017
« Ok service, terrible room. »

I paid $350 for a room i had to bend down to walk around in with half a window and barely any lighting and i was charged another 450 on check out and still have not been reimbursed.

AccorHotels certified review
Annie B. Business - 21/07/2017
« Dark »

The car park and rooms were very dark. Lifts a nightmare making it difficult for people on level 4 to access rooms. Rooms were clan and comfortable and staff friendly.

AccorHotels certified review
Steven C. Business - 21/07/2017
« A warm welcome and friendly service »

Great reception staff, rooms are a little "tired" but more than adequate

AccorHotels certified review
Shamsuddin S. Business - 21/07/2017
« Noisy air conditioner »

Due to my work I've to travel to Sydney every now and then and always stay at the Novotel Parramatta. The hotel is really great for it's friendly staff and services. Earlier this week I was there for a night and was in room # 715. The air conditioner was really loud which didn't allow me to have a good night's sleep.

AccorHotels certified review
David W. Couples - 20/07/2017
« Novotel Paramatta »

A wonderful hotel centrally located in the heart of Parramatta. The rooms are wonderful and we were upgraded thanks to be an Accor plus member. The staff form the new GM Jodie down are warm friendly and very attentive. You will enjoy eating in at the hotel with prices very reasonable and the bar also very well equipped and reasonable. If not the famous Parramatta "Eat Street " is right out the front door where you enjoy all sorts of food. It is only a ten dollar cab ride to Rosehill racecourse or you can walk it in 15 minutes. A great place to stay. We will be back.

AccorHotels certified review
Geoff L. Business - 20/07/2017
« Geoff Luff »

I was in a room on the 8th floor, could hear the ding from the lift every time it stopped on the floor. The air conditioner rattled all night.

AccorHotels certified review
Chris T. Business - 20/07/2017
« One night stay Monday 17/7/17 »

Breakfast good. Room ok but carpet tired and worn. Serice excellent.

AccorHotels certified review
Jan D. Business - 20/07/2017
« Nice place.  »

I enjoyed staying here. All facilities are great, food great ect. The only thing I question is the lifts. Was The Novotel full that night? If not, why would you put customers on the 4th floor with 2 lifts not going there and fire doors you couldn't open.

AccorHotels certified review
Ian Business - 20/07/2017
« Satisfied regular »

Hi, I often stay at the Novotel Parramatta. Overall, I am satisfied with the facilities, the location and the welcome I receive from the staff.

AccorHotels certified review
Tanya Families - 20/07/2017
« Pleasant  »

A pleasant over night stop between Melbourne and the Gold Coast. Friendly staff.

AccorHotels certified review
Bob H. Business - 19/07/2017
« Great Customer Service »

Great customer service underpins a hotel and the Novotel Parramatta is one of the best. In particular Hannah at reception, David and Amanda in Food and Beverige were wonderful.

AccorHotels certified review
Greg Couples - 19/07/2017
« Comfortable room. Shame about the lifts! »

The room was well appointed and comfortable. The lift service was a disgrace. We wasted so much time waiting for lifts. When they did arrive, they often took off in a direction other than that indicated. The delays encouraged dangerous behaviour as people crammed themselves and their luggage into the first arriving lift rather than risk another 10 minute wait. Yes, 10 minutes! On one occasion we'd been waiting so long that a staff member who'd passed us a few times kindly took us in the staff lift.

AccorHotels certified review
Gail Solo - 19/07/2017
« Ms »

Room was clean and well appointed. Lifts very slow. Staff very nice . Breakfast great.

AccorHotels certified review
Steve R. Business - 18/07/2017
« nice,calm,relaxed »

awesome service

AccorHotels certified review
Paul Families - 18/07/2017
« ok »

ok hotel, location was good. Helpful ladies at the reception. Unfortunately they could not get me toothbrush kit as promised on the phone before I left home. Annoying that it took 3 phone calls when I reached to be told that they had run out of toothbrush kit ( if I was informed the day before I left home as I had called and confirmed this then I could have brought my own ).

TripAdvisor review
Business - 16/07/2017
« Lifts didnt work & riged review »

A sign on the 4th floor directs you to use the fire stairs to the 5th floor with the doors held open with towels so you can get out of the stair well, probably breaks the fire safety code. AND you cant select any other option than Excellent in the review very odd

Our hotel has responded to the review
Our hotel has responded to the review

Dear 07952TOgregb, Thank you for taking the time to provide us with your review. It is disappointing to hear that your experience did not meet your expectations on this occasion. As was noted in your feedback, we are unfortunately currently experiencing lift maintenance issues which we are working tirelessly to fix as soon as possible to minimise guest disruption. I can assure you that we do not take guest comments lightly - here at the Novotel Parramatta we strive to provide top quality services and facilities for all our guests and I can assure you that I have followed up with the Front Office and Housekeeping teams regarding the fire stairs door being open as you mentioned. With regards to your comments on the feedback survey only having the “Excellent” option – this does sound very strange. We have not been told of any other occurrences like this and I have double checked the survey’s being sent out and all appear to be working normally now so I can only assume that perhaps it was incorrectly formatted if being opened on an older web browser? Please accept our apologies for the inconvenience you experienced. Thank you once again for your comments, and we do hope to have the opportunity to be able to welcome you back to the hotel to ensure your next stay is a thoroughly enjoyable one. Warmest regards, Jodi Brown General Manager

AccorHotels certified review
Anthony H. Couples - 15/07/2017
« Mr »

Great staff Great staff Mich at reception was above average and a great ambassador for your Motel The Staff and meals were of a very high quality and the service second to none (BUT put the little complimentary biscuits back with the tea and coffee) This may seam a petty thing but its a nice to have when relaxing in your room and having a cuppa :-)

AccorHotels certified review
M. O. Business - 13/07/2017
« Great treatment »

I was very happy with the great service i was given. Thank you very much.

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