Hotel - Novotel Sydney Parramatta
Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

3.5/5 1,160 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 5,298 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,160 reviews
943perryr Business - 18/03/2019 TripAdvisor review
« Great location »

Parramatta is good location for reaching lots of different parts of SYDNEY. There are lots of good choice for eating close by and a great place to go for a run by the river. The rooms are clean and tidy but in really need of renovating. Beds particularly, for me when I’m travelling a good nights sleep is key. Overall tiered, but good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 943perryr, Thank you for taking the time to give feedback on your recent stay. We are very happy to hear that you enjoyed your recent stay with us. Your feedback is valuable to us and by way of information we are currently finalising designs to commence upgrades in our rooms. On behalf of the entire team here at Novotel Sydney Parramatta, we do hope to welcome you back to the hotel. Kind regards, Ben Murphy General Manager

Daniel K. Business - 14/03/2019 AccorHotels certified review
« Exceptional »

The hospitality was extremely exceptional.. I would without a shadow of a doubt advise family, friends and colleagues of the excellence in hospitality, meals, comfortable bedding which in my years of traveling is hard to find.. The employees deserve a 4% pay rise over the next 5 years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Peter Q. Friends - 13/03/2019 AccorHotels certified review

Awesome Except for the Food

Jos Couples - 13/03/2019 AccorHotels certified review
« Accor Member Checked out at 4am without even staying for the prepaid breakfast. Horrific Hotel. »

Was told at check in that l was to be upgraded was not. Your rooms have NO Lights except for ambient light from table lamps. Poor TV reception. Terrible pillows. The rooms are claustrophobic and also match the rabbit warren corridors. 18 dollar parking at the price l paid for the room ridiculous. I was so unhappy l checked out at 4am and did not even stay for my prepaid breakfast. Dirty walls found tissues under the bed and dust bunnies. Stain on towels in bathroom, tiny weeny towels. I would never stay here again and l am so surprised that Accor allows you to be part of their corporate mix.

Karen M. Business - 13/03/2019 AccorHotels certified review
« pleasant and relaxed »

Overall the hotel was pleasant and had a good atmosphere. Air conditioner was far too noisy but I just turned it off. Attended a workshop with lunch catered by hotel and food was superb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Grant Friends - 13/03/2019 AccorHotels certified review
« Never again »

Charged 220% for an overpriced room. Will take 1+ week to get my overcharged money back. Room was small & dark with only a couple of dim lamps, a tiny fridge with no room for personal items due to obligatory overpriced mini-bar items filling the fridge. No towel rails to hang wet towels on. Shower barely hot enough. But the staff were friendly enough.

Pamela M. Families - 13/03/2019 AccorHotels certified review
« Excellent for accomodation Extremely poor ffor restaurant »

Very disppointed in restarant fir both Dinner and Breakfast. 3 adults and one hild eating dinner the only meal that was acceptable was the childs meal. One meal ( fish of the day Y was comoetely underooked and returned twice befor getiing an eatable meal. Breakfast on Monday mronog was spoiled by presentation of completly undercooked poached eggs.

Malcolm Business - 13/03/2019 AccorHotels certified review
« location is great , rooms clean but elevators [ which are supposed to be up-graded ] painful »

all ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Anonymous Friends - 13/03/2019 AccorHotels certified review
« Pretty Good! »

Highly recommend, although having to pay for Wi-Fi at a hotel in 2019 is pretty ridiculous. Only 200Mb free, that's just crazy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kent H. Thank you for choosing to stay with us at Novotel Sydney Parramatta and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. As a Classic Le Club Member, WIFI is complimentary throughout your stay. Please do not hesitate to contact me if you have any questions regarding this on 02… Look forward to welcoming you back again soon. Kind regards Sean Phillips Front Office Supervisor

Kaitlyn Couples - 12/03/2019 AccorHotels certified review
« Average. »

Not as expected. My partner and I stayed the weekend and were excited to have some time in the pool (one of the main reasons we chose Novotel to stay) and we were not informed at any stage that the pool was closed due to storm damage. We only found out after we had finally found it. This, as well as the amount of cracks in the windowsill and paint damages in the bathroom really didn’t feel like our room was worth the $250+ a night that we paid. Very disappointed in the lack of communications and upkeep of the place and will only ever stay again as a last resort.

Anonymous Friends - 12/03/2019 AccorHotels certified review

Paid $500 for a standard room just because and event was on. Searched the price the following week was less than $300

Anonymous Friends - 12/03/2019 AccorHotels certified review
« carried by excellent staff »

Was ok. Rooms seem a little tired and bathroom especially. Staff were excellent friendly and helpful.

Leanne Couples - 12/03/2019 AccorHotels certified review
« Nice room, great staff, great location »

We stayed one night in a Superior King room. Checkin was easy, staff very friendly, room was very spacious. We asked for a quiet room away from lifts and was given one to fit this perfectly. Common areas are a bit tired, but other than that a great stay and a perfect location right in the middle of Parramatta, great for events a Parramatta Stadium or Parramatta Park (10 mins walk), lots of restaurants close by. Did not have time to check out the pool. Will definitely stay here again if the need arises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne C., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Front Office Supervisor

Olivia A. C. Couples - 12/03/2019 AccorHotels certified review
« Disappointed »

We wanted to celebrate Valentine’s that weekend and we got a room given to us that was awkward in shape and a little window it felt like I was in a prison cell and it made me and my partner very uncomfortable hope Novotel does do something to rectify this bad stay we had maybe Novotel can offer us a complimentary stay or something at one of their hotels to make us change our mind on this hotel chain hope to hear from someone soon to see what they can do my email is Ol…

Anonymous Couples - 12/03/2019 AccorHotels certified review
« Great stay, room good size and clean »

Reception service was great, room amenities were good. Bedding was very comfortable. The only negative feedback I have is that the elevators took a long time to arrive and the mini bar/room service was a bit expensive so I didn't use this service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olenka, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Ben C. Solo - 12/03/2019 AccorHotels certified review
« fine »

fine, your lifts are embarrassingly slow, hotel is showing signs of old age

Anonymous Couples - 12/03/2019 AccorHotels certified review
« Problems with the staff »

A staff member let himself into our room while we were getting dressed. There was no knocking and then no apologies, and we have no idea why he came in to the room in the first place. The lifts took a very long time to arrive from the time of pushing the button to getting in the lift (even when it was very quiet in the hotel). The water pressure in the shower was terrible and the bed was uncomfortable. The state of the hotel in terms of the shower and lifts could be forgiven the attitudes and behaviours of the staff can not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashlee R., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you wish to discuss this further, please do not hesitate to contact me on 02…. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Phillips Front Office Supervisor

Donna Couples - 12/03/2019 AccorHotels certified review
« Convenient »

Very close to everything, clean rooms , but noisy due to a party next room and the two morning we would of like a sleep in but cleaners very noisy in adjacent rooms doors banging banging up against our walls definitely wouldn’t recommend staying if your staying for a rest.

Sankar Solo - 12/03/2019 AccorHotels certified review
« Nice, but in need of an upgrade. »

Good service and location , but the hotel is in need of an upgrade. The air-conditioning definitely needs an upgrade as it was quite noisy and would suddenly make loud clanging noises that would wake me up. It would also be nice if there was a bright central light to look get up the room as opposed to relying on the lamps.

Roger D. Couples - 12/03/2019 AccorHotels certified review
« Great. Would stay again »

We felt welcome from the time we arrived until after we left

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Roger D., Thank you for choosing to stay with us at Novotel Sydney Parramatta and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We look forward to welcoming you back again soon. Kind regards Sean Phillips Front Office Supervisor

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