Hotel - Novotel Sydney Parramatta
Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

3.5/5 1,120 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 131.00 AUD Non member rate
From 131.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,411 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,120 reviews
Family - 21/10/2018 TripAdvisor review
« Suited us fine »

Two families stayed here for the monster jam show at Olympic park. Two rooms which were adequate for 4 adults and 5 small children(1 in a port a cot). Ten minute walk to train station. 15 minutes in train to Olympic park. Big shopping/movie complex opposite train station. Short walk to cafes. Very good breakfast selection for everyone.

Alicia G. Business - 16/10/2018 AccorHotels certified review
« Staff lovely, over all experience not impressed. »

1. After explaning the children needed a early night, due to having to wake up very early, we were put in a room directly across from the elevator doors, we heard every noise from the other guest arrive back at all hours of the night. 2. We had requested to stay next to other guests we were traveling with as I was to do early morning hair and make up for our girls who were competing in competition. Our rooms were as fair away as possible, one located on level 1 the other located on level 10. 3. Leaving from level 1 to check out after getting in the elevator, I had realized two under attened children that quickly ran out, had pressed every floor level and the lift then went up stopping on every floor. I under this is out of the hotels control but very frustrating when trying to be on time. 4. Parking ticket wouldn't work trying to get out of the car park, when we double checked every was good to go on check in.

Dickie L. Families - 16/10/2018 AccorHotels certified review
« Bustling »

Selected the hotel based on location. The hotel was busy on a Friday and Saturday, but having the bar and restaurant so close to the front door added to the bustling (rather than relaxing) feel to the stay. Waited 40 minutes for a main course.

Jay V. Couples - 16/10/2018 AccorHotels certified review
« fantastic stay »

When we arrived can't recall his name but he was so welcoming and what we both liked we could points of options.to us that was great as we are older and not interested in points.Jai was outstanding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your feedback to Sean and Jai. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Helen C. Families - 16/10/2018 AccorHotels certified review
« Pleasant stay »

I enjoyed staying there,staff very helpful,would have liked a microwave oven,however i guess it is not recommended by OH andSafety consultants.Bed was comfortable,great having a bath!My granddaughter enjoyed all aspects of our stay!!WiFi and TV in particular!!Close proximity to restaurants was convenient..

Anonymous Business - 16/10/2018 AccorHotels certified review
« Mediocre »

Hotel needs an update, even just a bit of painting would be great. Took over ten hours to fix a problem in my room, had to ask twice.

Anonymous Business - 16/10/2018 AccorHotels certified review
« Business travel made easy and comfortable »

Comfortable, good service experienced, check in and out was very efficient and quick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Heather S. Business - 16/10/2018 AccorHotels certified review
« Overall good experience »

Great location , clean facilities , friendly staff. Room location was directly opposite lifts and was very noisy .lifts were extremely slow ( 6 min wait ). Time for a gym update . Staff very helpful and accommodating . Late check out was fantastic . Breakfast was good , but the system was not explained on arrival and I had to keep asking eg coffee, eggs . Body lotion in bathroom would be nice .

anthonyninkov Friends getaway - 16/10/2018 TripAdvisor review
« School Reunion Weekend »

Staying at Novotel Sydney Parramatta is always a pleasure, the location is perfect - but most of all the friendly staff have always made me feel welcome & a valued customer. The team at Novotel Parramatta go above and beyond to make your stay a memorable one. Great Work!

Jadranka B. Friends - 15/10/2018 AccorHotels certified review
« All that I had hoped for. »

It was worthwhile and very comfortable. I really enjoyed the experience and would go back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jadranka, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

B. Families - 15/10/2018 AccorHotels certified review
« Nice hotel and lovely staff. »

Always enjoy staying at the Novotel Parramatta. Staff are excellent and always make you feel welcome. Being an Accor member, the extra benefits are always excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pam, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. We also thank you for your loyalty with Accor. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Mike Business - 15/10/2018 AccorHotels certified review
« Mr »

Room 108 with the polycarbonate roofing on the building next door is noisy when it rains

Karin S. Business - 15/10/2018 AccorHotels certified review
« We were very happy overall with our stay. »

Our room was lovely and well presented, the service was excellent and Staff were polite, friendly and prompt. Our dinner was superb. The full English breakfast was amazing. We will stay again next time we come to Parramatta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karin, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback about our team being polite, dinner being great and English breakfast tea and room. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

David M. Couples - 15/10/2018 AccorHotels certified review
« Nice rooms and perfect location in Parramatta »

Enjoyed our stay. Novotel always looks after us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback and the room and your experience. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Ashlie S. Business - 15/10/2018 AccorHotels certified review
« Most of my breakfast was missing »

Reasonable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashlie, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have already shared your feedback with the Food and Beverage Manager who will look into it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

Karyn R. Business - 14/10/2018 AccorHotels certified review
« Ceiling was falling - hard to get room service to answer the phone. »

I called room service as I had no idea there was coffee in the wardrobe. I said to the lady there is no coffee in the rooms is there and she responded no would you like to order one. So I did and later found a kettle in the wardrobe and coffee. Bizarre location and the room service lady lied to me. Pretty poor just to make a few bucks in my opinion.

Ld Business - 14/10/2018 AccorHotels certified review
« Good experience , comfortable room »

Good experience , comfortable room

Ainsley Couples - 14/10/2018 AccorHotels certified review

Really helpful, very central, great location. We had an engagement party to attend, being In the hospitality industry we are generally expecting a certain level. A few issues in the bar with 1 of the female staff members complaining about wanting to go home and being so tired.... but Shawn, who was on check in made up for all her bad vibes. We are very happy to be part of Le Accor club.

Catherine Families - 14/10/2018 AccorHotels certified review
« Pleasant »

Room spacious, staff generally efficient, meal nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback about the specious room and nice meal. If there was something we could do to improve our staff efficiency please feel free to email me on h8… I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Anonymous Business - 13/10/2018 AccorHotels certified review
« All right »

Issue with internet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthieu S., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, April Diego Front Office Supervisor

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 131.00 AUD Non member rate
From 131.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates