Novotel Sydney Parramatta Hotel 4 stars

TripAdvisor rating 3.5/5 1,226 reviews
Novotel Sydney Parramatta
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+ 23 Services
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  • I cannot take advantage of the Members' rate

Hotel extras

  • WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gym

  • 11 flexible conference and event spaces

  • Buses outside, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150
parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Our accommodations

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Views: Pool side, Park view, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 1 King Bed

  • Max. number of persons: 3
  • Views: Pool side, Park view, River side, City side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Views: Park view, River side, City side, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite 1 King Bed

  • Max. number of persons: 4
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 1 King Bed and Spa

  • Max. number of persons: 4
  • Views: Panorama view, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

Amongst 'Eat Street' - Parramatta's dining district, 350 Restaurant and Lounge offers a relaxed and contemporary atmosphere with a delicious seasonal menu with dishes inspired by modern Asian fusion cuisine made with locally sourced fresh ingredients.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Photo non contractuelle / Strictly non binding

Adjoining the hotel lobby with an outlook onto the picturesque Prince Alfred Park, the 350 Restaurant & Lounge in Parramatta is one of the most ideal Bars in Parramatta that offers the perfect atmosphere to relax with a light snack and drink.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

6,605 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,226 reviews

very nice

Customer review rating 4.0/5

Ken Couples - 07/11/2019 Confirmed reviews AccorHotels

the staff were great, especially the young bar,man and young lady from the restaurant who served us

Dear Kenneth S., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. Especially the 2 staff from food & beverage. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

disgusted

Customer review rating 4.0/5

Gary O. Families - 06/11/2019 Confirmed reviews AccorHotels

Was greeted on arrival with "you right there". Provided with 1 bed for 2 male adults. Breakfast was disgusting, wouldn't feed it to my dog, bacon was cold and appeared to be cooked in the microwave, the only hot component at breakfast was the Baked Beans.

November visit to Westmead Hospital

Customer review rating 4.0/5

Warren Couples - 06/11/2019 Confirmed reviews AccorHotels

I had to take my wife to Westmead for an operation and I must say the assistance I received from the staff at Novotel was above and beyond any expectations I had. Joanna and Rathish assisted me by taking up breakfast, having ice delivered and general enquiries as to my wife's health. They also delivered a lovely plate of fruit to my wife which she appreciated, This was on top of the usual top service I always receive so thank you very much.

Dear Warren, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

fine but early morning construction

Customer review rating 4.0/5

Amber Solo - 05/11/2019 Confirmed reviews AccorHotels

I was staying only one night and checked in around 11pm - the next morning I was woke up to a lot of banging, drilling, loud voices at 7am in the hall and room next to mine. I was not told that there would be construction and I don't think the hotel was booked so if there was they should not have put anyone in the next room. When I checked out the front desk told me they could not compensate me and offered a drink at the bar at 9am which not compensation. I asked to speak to a manager and he said they can refund me $100 BUT I still have actually not received that refund & I am still waiting. Would probably not stay again - it was a desperate time.

Dear Amber, It was a pleasure being of assistance via email. Firstly, I would like to apologize for the team not following on the refund as offered. I appreciate your feedback provided and I will be following up with the team. Once again, I sincerely apologize for the poor experience. Please feel free to directly contact me on your future visits to Novotel Parramatta and we would like to change the bitter taste we have left. Have a pleasant day. Warm regards, Rathish Nair Front Office Manager
Customer review rating 4.0/5

Connie Couples - 05/11/2019 Confirmed reviews AccorHotels

The room was clean how ever no kettle or hair dryer in the room, the bed was very uncomfortable and rock hard and there was no hot water . It was liturally just warm every time we used it .

Dear Connie, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager
Customer review rating 4.0/5

Sami Families - 05/11/2019 Confirmed reviews AccorHotels

Good But my member goodies were not given to me and I had to request.

Dear Samantha H., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Phillips Assistant Manager

Perfect as always

Customer review rating 4.0/5

Mark J. Couples - 05/11/2019 Confirmed reviews AccorHotels

Love staying at Novotel Parramatta, big special mention to Sean who rang rang before we arrived to make sure everything was ok, people like Sean make you want to stay as members

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Air conditioner didn't work and room was about 26 - 27 all night very hot

Customer review rating 4.0/5

Anonymous Business - 05/11/2019 Confirmed reviews AccorHotels

as above

Dear George V., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed on this feed back to our maintenance department to action. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Phillips Assistant Manager

Always good Staff very helpful. But the Air Conditioning was Terrible. Far to hot to sleep

Customer review rating 4.0/5

Tony D. Solo - 05/11/2019 Confirmed reviews AccorHotels

As above

Dear Tony, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Staff were lovely.

Customer review rating 4.0/5

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

What was expected. Friendly helpful staff. Room as expected.

Dear Amy M., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. I am glad our friendly staff were able to assist. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

service

Customer review rating 4.0/5

John Business - 04/11/2019 Confirmed reviews AccorHotels

rooms were excellent, but check in was late. Rooms were not ready. Service from restaurant and conference centre was slow.

Dear John K., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Phillips Assistant Manager

Awesome upgrade but dirty on the 12th floor

Customer review rating 4.0/5

Rob Business - 04/11/2019 Confirmed reviews AccorHotels

So I was delighted to get a double upgrade to the 12th floor and the dual tiered suite. First thing I noticed was that where the workdesk is, it is very dark. You should put a stand lamp on the floor next to it. Then the curtains on the top level had a gap in them that was so big, I thought it was the Wallabies defence. On the first night I didn't mind because I was so tired, but the 2nd morning I woke up because light was streaming through. The room itself though was fantastic - loved the bath, the bed was also comfortable enough but the ambient temperature was weird - seemed too warm around 11 PM to 3 AM and then too cold after that. Not sure if that was my body cooling down but given how often I stay in Accor hotels, and never experienced that, I have a feeling it might have something to do with the aircon. Then for the final 2 days, the floor/carpet outside my room was really dirty - lots of rubbish on there which was not collected. I know you had some work on-going, but this really should be addressed. Other than all the above, I really enjoyed the stay, and the Novotel Parramatta has become my hotel de choix for my visits to SYD. Looking forward to my next stay with you, in 2 weeks time!

Dear Rob F., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we look forward to welcoming you back on the 20th November. Sincerely, Sean Phillips Assistant Manager
Customer review rating 4.0/5

Pande A. Couples - 04/11/2019 Confirmed reviews AccorHotels

Yes very good

Dear Pande a., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the wifi, rest assured we are currently looking in to speeding up our network. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Mr

Customer review rating 4.0/5

Glenn M. Families - 03/11/2019 Confirmed reviews AccorHotels

Awesome

Dear Glenn M., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Very comfortable

Customer review rating 4.0/5

Anonymous Business - 03/11/2019 Confirmed reviews AccorHotels

Very good. Clean, well maintained rooms. Staff in the bar, resturant and reception were great

Dear Hayley A., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. It is great to see that our friendly bar, restaurant and reception staff were were able to supply you with quality customer service. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

An excellent experience!

Customer review rating 4.0/5

Theresa C. Business - 03/11/2019 Confirmed reviews AccorHotels

Our experience was lovey, first of all we were happily suprised to be choosen as guests of the day. We were given a lovely fruit platter and a large bottle of water. The staff were very efficient and friendly.

Dear Theresa C., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

mr

Customer review rating 4.0/5

Joe L. Families - 03/11/2019 Confirmed reviews AccorHotels

the floor was dirty. We had a 12 year old son with us. we requested a bed for him. which we did not get.

Dear Joseph l., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you would like to discuss this further, I would be more than happy to speak to you over the phone. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Phillips Assistant Manager

Worst Novotel in the world

Customer review rating 4.0/5

Adam T. Business - 03/11/2019 Confirmed reviews AccorHotels

Staff where great but the hotel was so run down. The reason I stay in Novotel hotels all over the world is I always have confidence that the standard of room and amenities are consistently at a standard I can rely on. This was not the case with the Novotel Parramatta; rooms and bathrooms were very dated and falling apart and the air conditioning was so old it didn’t work. The common areas such as the hallways and lifts were revolting and didn’t appear to have been vacuumed or cleaned in years, I actually think the hall ways are a trip hazard with strings hanging out of the carpet and holes in the carpet. Very disappointed as I now will hesitate when booking a Novotel hotel in the future, the Novotel Parramatta is not worthy of the Novotel brand.

Overpriced and not Novotel quality

TripAdvisor rating 3.5/5

rajesh881 Business - 02/11/2019 TripAdvisor review

Paid AUD 375 per night for a room which had a leaking bathroom ceiling. The maintenance guys were kind enough to fix it. Have to wait a long time at lobby before I could get to my floor via one of the 3 dysfunctional elevators. At checkout the front office manager assured to send my invoice via email immediately. Did not get this and tried to call them but was put on hold for a full 10 minutes each time before I disconnected the call. Finally I emailed a lady at reservations and she (Mary Joyce) was really kind to apologise and send me a copy immediately. Bottle of wine promised by the front desk upon check in did not reach my room until check out 3 days later. :) Rooms definitely not Novotel quality and the Mercure in the same area is much better value for money.

Dear rajesh881, Thank you for taking the time to give feedback on your recent stay. We are disappointed to read that your stay did not meet your expectations on this occasion. By way of information we are finalising upgrades in our rooms. On behalf of the entire team here at Novotel Sydney Parramatta, I would like to extend my sincere apologies. Sincerely Ben Murphy General Manager
Customer review rating 4.0/5

Braydon C. Business - 01/11/2019 Confirmed reviews AccorHotels

Great service and very friendly staff

Dear Braydon, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager
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