Hotel - Novotel Sydney Parramatta
section.presentation.hotel.accorhotels
Novotel Hotel

Novotel Sydney Parramatta Hotel

350 Church Street 
2150  PARRAMATTA
AUSTRALIA

978 reviews
TripAdvisor Rating Based on 978 reviews
See rates
Best price guarantee
From
From 149.00 AUD Non member rate
From 149.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,027 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 978 reviews
AccorHotels certified review
Wendy J. Couples - 15/09/2017
« All good »

All good

AccorHotels certified review
Kate K. Business - 14/09/2017
« Shocking »

My stay was booked and paid for and my luggage had been delivered to the hotel. I was at a conference and had organised an event at Olympic Park. I received a call at around 9pm saying that unless I arrived at the hotel immediately my room would be resold. This meant that I had to leave the event that I had organised early - just to ensure I had a bed to sleep in. Not only was I not able to stay until the end of the event I then had to miss the conference the following morning as I had to clean up from the event from the previous night because I was unable to see it through the previous night.

AccorHotels certified review
Paul J. Business - 14/09/2017

As expected

AccorHotels certified review
Cathy A. Couples - 13/09/2017
« Excellent, it could not have been better. »

Phone contact prior to check in was helpful and informative. Check in easy. Stay very welcoming and comfortable and as promised.

AccorHotels certified review
Sh.. Couples - 12/09/2017
« Great for a night or 2 »

The staff are the best I have seen at any Novotel, however the building is showing its age

AccorHotels certified review
Julie C. Business - 12/09/2017
« Excellent »

Friendly, efficient and convenient

AccorHotels certified review
Cb Couples - 12/09/2017
« Reasonable room, but not what I was expecting when I booked »

My experience was positive. The room was reasonable, but I thought that I had booked a higher quality room. This was confirmed over the phone when I initially booked, but was not the case when I arrived. I attended a function held at the Novotel on Saturday the 9th of September, at which one particular employee (Adam) went out of his way to ensure that all people attending enjoyed the night.

AccorHotels certified review
Hadla Families - 12/09/2017
« Great »

The hotel and the facilities are great. Love breakfast at the hotel. Love the juicer most of all. All the staff are friendly.

AccorHotels certified review
Gerry Business - 11/09/2017
« Great place to stay »

Friendly staff and good facilities.

AccorHotels certified review
Andrew Business - 11/09/2017
« Hotel centrally located with friendly and attentive staff »

I was greeted by Rachel at the front counter who remembered i had stayed with you before. As a gold card member, Rachel was quick with my checkin, offered me a room upgrade (the best i'ver had at Novotel Parramatta) and handed me my members pack. Checkin, hotel foyer, pool and gym a standard for Novotel, but the rooms are in need of upgrading as well as a menu change oe at least offer a speacilas meneu with seasonal changes. I choose this hotel due to me accor club membership and its location. Novotel Sydney Olympic Park rooms are what i'd expect from a novotel hotel.

AccorHotels certified review
Michael Couples - 11/09/2017
« 4am alarm »

The check in was pleasant. Great service, helpful and pleasant. At 4am the alarm next to the bed went off, and I couldn't turn it off. After it went off three times I eventually pulled it out of the wall. Now wide awake at 5am all I could hear was the garbage trucks having a party with the bins outside for the next half an hour. So instead of being rested and enjoying a comfy sleep in and some breakfast we left to drive home to Wollongong. Extremely dissatisfied.

AccorHotels certified review
Lindy Families - 11/09/2017
« Fantastic service »

Great service from all the staff

AccorHotels certified review
Anonymous Families - 11/09/2017
« Very disappointing experience from Novotel »

I have stayed with Novotel all over Australia and Paramatta would have to be the worst. The room was dark and dingy, no light in bathroomand the room was much smaller than other Novotels. The manager - Jim, I found obnoxious, arrogant and very unwilling to assist. We cancelled our stay and moved to a different hotel.

TripAdvisor review
Business - 11/09/2017
« Consistent hotel bad service at night »

Called the front desk approximately at 10pm for wake-up call the next morning and placed an order for a bottle of wine. Neither were actioned. Staff in the morning apologised when complaint was made. Probably just a lazy staff member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheens L, Thank you for taking the time to write a review on your recent stay with us. We are disappointed to hear that your requests were not actioned by the staff present during your stay. I can assure you that this is not the norm. Here at Novotel Sydney Parramatta, we pride ourselves in providing top quality customer service to all our guests. Your feedback is appreciated and will be shared with our team in order to improve on our services for all our future guests. If I can be of any further assistance, please don't hesitate to contact myself directly on 02 9630 4999. Kind regards, Jodi Brown General Manager

AccorHotels certified review
Robyn H. Couples - 10/09/2017

Really nice night celebrating our anniversary and staff were lovely even sending us a bottle of wine and fruit. It really makes you feel special.

AccorHotels certified review
Anonymous Business - 08/09/2017
« Extremely Satisfied »

Extremely satisfactory

AccorHotels certified review
Anonymous Couples - 08/09/2017

The staff were extremely friendly and helpful but during our stay the air conditioner was very noisy. We also had to ask each day for hand towels in the bathroom, and there was no soap holder or shelf in the shower and no body lotion in the bathroom toiletries.

AccorHotels certified review
Anonymous Business - 07/09/2017
« was a good experience all round,beautiful breakfast each day. »

The entire experience was extremely satisfying from check in to check out.

AccorHotels certified review
T. Solo - 07/09/2017
« Founder »

Not good

AccorHotels certified review
Shazza Families - 06/09/2017
« Lovely staff!! »

Your people are a credit to you however that parking system seriously needs re-vamping!

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 149.00 AUD Non member rate
From 149.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 1.8 km Mercure Sydney Parramatta
Mercure Sydney Parramatta
From
From 149.00 AUD Non member rate
From 149.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.7 km ibis budget Wentworthville
ibis budget Wentworthville
From
From 79.00 AUD Non member rate
From 79.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 6.8 km ibis budget Sydney Olympic Park
ibis budget Sydney Olympic Park
From
From 99.00 AUD Non member rate
From 99.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 7.2 km ibis Sydney Olympic Park
ibis Sydney Olympic Park Hotel
From
From 159.00 AUD Non member rate
From 159.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in PARRAMATTA
See rates