Hotel - Novotel Sydney Parramatta
Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

Our hotels AccorHotels
3.5/5 1,076 reviews
All hotels in Parramatta
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 174.00 AUD Non member rate
From 174.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,747 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,076 reviews
TripAdvisor review
Family - 20/06/2018
« Comfy beds!! »

The room I booked was a double room (two double beds) for 2 adults and 2 kids, I rang thwo days before our arrival to amend the booking from 1ad/1child to 2ad/2kids, I received a confirmation email saying it was still for only one adult/one child. rang again to be reassured by the receptionist that the booking was for 2ad/2kids. On arrival the room we were presented with was only a twin room (2 single beds. Luckily for us the other adult had fallen ill and did not end up coming, however there were still 2 kids and one adult with only two beds provided, when the matter was bought to the attention of the hotel eception staff I was told there were no double rooms left even though that is the room I had booked many months beforehand, the hotel manager offered to place a rollaway in the room at no extra charge (well best not be no charge seems how we were not getting what I had booked!) and also offered free parking for the night and a $50 food and beveridge credit. Which I was happy to accept as compensatiion (bare in mind I'm not sure what the resolution would have been had the other adult been there as planned) On returning to our room that night at 11.15pm with 2 very tired children, there were still only 2 beds, no rollaway as promised, so had to go ask again for it to be brought to the room. We then went to order room service as we had been at a cheer and dance concert all afternoon/evening we were all very hungry. Much to ouer disappointment the only menu in the room stated that the Room Service menu was only available between 6-10pm, It was 11.30pm by this time. So out into the cold and up the street for Macca's at midnight. Next morning when we went downstairs for breakfast, of course our name does not appear on the list with the rooms on it, nor does it tell them that I had booked breakfast with our room, yet another inconveinence. Aside from all that, the manager and hotel staff tried their best to rectify the situation. The room was very clean, the beds although small were very comfortable too. And the unused food and beveridge credit was taken off our room charge. So all in all if they could get the booking right without all the hiccups it would be a great hotel to stay at.

AccorHotels certified review
Bill Couples - 19/06/2018
« Nice hotel with great staff »

The room was good in a great location. Staff were friendly and efficient at check in, the breakfast buffet and at the bar. The buffet breakfast was very good quality and has improved since our last stay a couple of years ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Robyna Families - 19/06/2018
« Was ok but could of been better »

Staff were friendly just i think that the room we stayed in needed some maintenance the carpets looked like they havent been cleaned the bathroom wasnt very clean it had hair in the bath we had no sheets for the sofa bed and the door for the room was a pain took for ever to get in the room

AccorHotels certified review
Gillian M. Business - 18/06/2018
« All fine nothing to complain about - the room looked a bit tired. »

all fine

AccorHotels certified review
Nick M. Couples - 18/06/2018
« Hotel needs work however staff did best to keep us happy »

access to top level was a real pain, as only I lift goes up out of the three, so at times we waited up 10 minutes for a lift, so in the morning went to the gym on level 7 and then no lift would come to get me as the button light would not stay on, so I had no choice but to take fire stairs up to level 8, then getting a nice surprise finding I was now locked in the fire escape staircase. Lucky I had my mobile and called my sleeping wife to open up for me.

AccorHotels certified review
Blanca E. Friends - 18/06/2018
« Feel safe and happy »

The staff from cleaning, cooking , front desk and all employees smile and help us .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Blanca, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Robyn Families - 18/06/2018
« ordinary »

It was okay, definitely nothing to rave about. I wasn't aware that parking was additional.

AccorHotels certified review
Lisa Families - 18/06/2018
« Service way above and beyond »

We stayed 4 nights at the Novotel as our son was in hospital. The staff went over and above to make sure our stay was comfortable and worry free. They all went the extra mile and included small touches such as parking, bottle of wine. Yogi in the restaurant, along with the manager of the restaurant and the manager of the hotel were especially helpful. We thank you so very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your son is recovering well, our prayers and well wishes are with him and your family. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Gloria H. Business - 18/06/2018
« It was good service great. »

It was only one night. Had some drinks at the bar service was great. Room was quiet and comfortable. Staff were polite and courteous. Bed comfortable. Overall good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gloria Howard, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Es Business - 18/06/2018
« Lovely room, excellent service and yummy breakfast »

I was staying with you for two nights on a business trip, check in was easy, staff were friendly, the room was lovely and clean and the buffet breakfast in the morning was fresh and delicious. I had to ask for the wifi password which wasn't provided at check-in, my TV was a bit temperamental, however after changing the battery (which I found in my clock) it improved. An evacuation alarm went off but it was difficult to tell if it was for my part of the building or not, so I didn't leave but lots of my neighbours did (evident by the sound of multiple, sudden slamming of doors) and my colleague got stuck in the lift! (Prior to alarm sounding). Apart from that, the visit went without at hitch and I thoroughly enjoyed my time at the hotel. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also noted on your feedback on TV and your colleague getting stuck in the lift, we do sincerely apologize for the inconvenience caused. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Anonymous Business - 18/06/2018
« Comfortable room »

only stayed for 1 night comfortable room was a little noisy

AccorHotels certified review
Anonymous Business - 18/06/2018
« Good »

I enjoyed my stay. The staff are very attentive. I did have issues with my access card and had to get it reset 3 times. Food is always lovely but found the breakfast not to be hot on the first morning. Never had this before. Therefore the next morning I had fruit and yogurt.

AccorHotels certified review
Mick Families - 17/06/2018
« Beware the 12th the floor »

The position was great, staff were very friendly, room would have been great, however it was on the 12th floor. Usually the floor number doesn't matter, however, when only one lift goes there, and the air conditioning unit sounds like its next door, it isn't as good as the others. I don't know if we wound up on 12 because I used my Accor free night, or if it was just completely booked. On arrival I didn't understand that I needed to be in the extreme left elevator in the lower car park to reach level 12, however it was mentioned, it needed to be explained better because it didn't make sense to me at the time. Having not been there before, I didn't realise I couldn't reach my room or floor, by not taking the correct elevator as this has never happened before. Once my family and I had gone to the 11th floor and realised 12 was not on any of the buttons, we descended and my wife waited at the service desk to see where we had gone wrong. I was waiting with our bags when an employee emerged from the left hand lift and I asked him how to get to 12 and he explained that this was the ONLY lift that went there. Now it made more sense, however when arriving at a new motel after driving 6 hours, you get in the first lift that turns up in the basement. All good, we had made it to level 12, dumped our bags and called reception to organise a taxi as we had planned heading to ANZ stadium to catch a game of NRL. We pressed the elevator button to head down and waited. We waited some more, and some more. My daughter went in and phoned reception, was told they would sort it and we pressed and waited some more and some more. We phoned reception again, and explained we had ordered a taxi and were still stuck on level 12, and they said someone was onto it. Glad it was only waiting on a taxi and not in an emergency. Finally after what seemed an eternity, a very pleasant and apologetic employee arrived and explained the lift needed re-setting and asked that we go down to level 11 and that only 1 of the lifts went to 12 and that maybe when we got back if they weren't working he'd leave a door open on 11 so we could get back to our room. If this is the case, it needs to be explained fully not only on arrival, but when booking, because I would not have stayed if I knew this was the case. And, as my free Accor night, which I had tried using 3 times prior, I still got charged $70 to stay! After finally making it to ANZ midway through the first half, thanks to a good cabbie, we returned and hit the sack. I slept in the fold out, which I would recommend needs tossing, as it was terrible. This mixed in with the constant vibration and noise of the A/C, which sounded like it was housed next door and was powering the whole Motel unit, made my night a very long one and I rose very slowly to head off. I must say, all of the staff were very friendly and accomodating, the position was fantastic, didn't do breakfast, however room 1201 needs some thought as far as noise and access go.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It was great to hear that the staff were great, friendly and accommodating. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your feedback on noise of the air con and also elevator and prevent future occurrence. Please be advised that the free night is only for a standard room, however the room booked was an executive room which was in your confirmation letter, hence the receptionist did not explain this to you. We do apologize again for the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Beau Business - 16/06/2018
« small and badly looked after rooms »

Staff were very good. Breakfast was cold most of the time, poor selection of hot food. My room was very very small and in need of some repairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beau, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your feedback about the TV, breakfast and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Dio Business - 16/06/2018
« Business »

Parking area is dirty. Staff is fantastic, especially bar staff. Dinner is more than average. Hotel itself can use an upgrade, rooms are smelly, noisy and oldfashoined.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dionysius Jan N., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to let you know that I have taken note of your feedback about the car park, dinner and hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Cathy S. Business - 16/06/2018
« Relaxing pampered and refreshed »

I attended with a group of carers. We need to have this kind of respite to help us to continue in our journeys as carers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Anonymous Business - 16/06/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley H., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted on your feedback about desserts from the bar and will share this with the Food and Beverage Manager. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Kerry Business - 15/06/2018
« Great location »

Hotel is positioned in a great location with plenty of off street parking. Breakfast buffet is great and food is of good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken your note on the iron board and will follow this up with our housekeeping team. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Dino P. Business - 15/06/2018
« Excellent »

I only spent two nights. However, The room looked very new, clean and modern and it was a very pleasant environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dino, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

AccorHotels certified review
Kelly Business - 15/06/2018
« Comfortable, clean and pleasant »

This stay was for business. The room was spacious and clean. The shower head did not stay up. I could not find the gymnasium on level 2.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kelly B., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to let you know that I have take note on your feedback on the shower head faulty, your experience at arrival and departure. I do sincerely apologize on behalf of the hotel. The gym is located at the far end of level 2. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 174.00 AUD Non member rate
From 174.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.8 km Mercure Sydney Parramatta
Mercure Sydney Parramatta
From
From 144.00 AUD Non member rate
From 144.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.7 km ibis budget Wentworthville
ibis budget Wentworthville
From
From 89.00 AUD Non member rate
From 89.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 6.8 km ibis budget Sydney Olympic Park
ibis budget Sydney Olympic Park
From
From 94.00 AUD Non member rate
From 94.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 7.2 km ibis Sydney Olympic Park
ibis Sydney Olympic Park Hotel
From
From 164.00 AUD Non member rate
From 164.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in PARRAMATTA
See rates