Hotel - Novotel Sydney Parramatta
Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

3.5/5 1,136 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,771 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,136 reviews
Business - 13/12/2018 TripAdvisor review
« Western Suburbs place to stay »

The Novotel reception staff were friendly and accomodating of my request for a late checkout. As an Accor member I was given a free room upgrade, and a choice of a number of complimentary options. I went for the bottle of white wine which was brought to our room 15 mins later, on ice and 2 glasses. Lovely. Room was ok, fairly standard although pillows were not the most comfortable I have slept on recently. Alex the bartender in the evening was as charming as can be and she had a huge smile on the whole time on duty. Overall efficient, friendly and affordable for a nights stay in Parramatta

Nick S. Business - 12/12/2018 AccorHotels certified review
« Have stayed a lot but this is my last time »

Novotel Parramatta is in a great position and the staff are wonderful however the building and facilities are well below standards. Only two lifts working on check in at one stage on sunday only one lift was working. False fire alarms on Sunday night at 2am and then workers at our adjoining room at 8am drilling the following morning. Stayed on 12th floor and had to get the lift up the last floor with our bags because the lift was out. Stay often for business but i will not be returning

Leanne Families - 12/12/2018 AccorHotels certified review
« Great location but cleanliness of room, terrible bathroom and fire drill messages in middle of night ruined stay. »

Our room had used condom wrappers on the floor which were found by our children. The shower was so moldy that the kids refused to used it, the toilet barely flushed and the shower head had no pressure. The air conditioning unit was so noisy we couldn't use it. We were woken up twice during the night with messages over a speaker somewhere in the room about a fire alarm and how ended up being false alarm - we couldn't even hear a fire alarm so were confused about what was going on. Yet another disappointing stay at a Novotel. We had a terrible experience at Novotel Wollongong a few years ago as well where they lost our prepaid booking for a one week stay and put my family in the most run down hotel room I have ever stayed in. When I travel for work, my experiences with Novotel have been wonderful but when travelling with my family we always end up in dodgy, run down, unclean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be advised that we are currently undergoing works to our air conditioners and are in the stage of planning a refurbishment of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Anonymous Business - 12/12/2018 AccorHotels certified review
« very poor »

the room was out dated, very dark, light didn't work, bathroom fixtures were falling off the shower wall, bedding sheet had stains

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be advised that we are reviewing plans for refurbishment of the hotel. I will pass on your feedback to our maintenance team to rectify the issues you have informed us of. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Rod Business - 12/12/2018 AccorHotels certified review
« Fair »

The hotel was acceptable for my purpose but I was disappointed with the lack of included amenities, for eg $7 for a bottle of water in the room is just unacceptable where many quality hotels provide such services free of charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Anonymous Families - 12/12/2018 AccorHotels certified review
« Good »

Just need to reduce room service delivery times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the wait time with your room service as it was a very busy day for the restaurant and room service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Janine K. Families - 12/12/2018 AccorHotels certified review
« Lovely hotel with potential »

check in was busy which was understandable due to events....elevator being serviced so had to walk a flight of stairs with my luggage to my suite...having a staff member help would have been a great idea for people on this level, only 4 suites I think....Had booked spa suite for the spa which did not work...room renovated but still had original furniture that was scratched and tired....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the issues you experienced. Please rest assured that we are taking the necessary steps to rectify these issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Anonymous Families - 12/12/2018 AccorHotels certified review

Room was very worn out, needs new bathroom, fresh paint in room & new air conditioner! Breakfast was cold and very average options!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cveta, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be advised that we are currently undergoing works on our air conditioners to prevent future issues. We are also reviewing plans for refurbishment of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Amy W. Families - 12/12/2018 AccorHotels certified review

Comfortable clean room but lack of staff being informative or helpful. Our dirty room service plates were left outside our door for over 10hrs!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Charmaine Friends - 12/12/2018 AccorHotels certified review
« Good but without hiccups »

We had a nice stay, but I might say that it did not go without some hiccups. We came across for the first time staying in a Novotel noise from the next door room. There was no connecting door and the noise mainly came from the TV which appeared to be just on the other side of the wall were our TV was. Upon looking behind the TV in our room there seemed to be a hole in the wall. The emergency announcement was very loud and as a requirement for our safety we understand that this has to be done. Breakfast was very nice except on ordering coffees for our table this seemed to take far too long. The (coffee makers) seemed to have some difficulty about the long drawn out service they supplied. We felt that after 45 minutes we needed to speak up. On my approach to the bar I was given the buns rush and was told it was coming but to no explanation or apology for the delay in the service. We were not in any way disrespectful but we felt that our query was unwarranted. A further 10 minutes went by with out our service of coffee and again we made the enquiry. It was only when a young lady came over to find out what was wrong is when something actually happened. This young lady ensured that our coffees were served without any further delay and she comped our breakfast and parking. We thank you for this service and believe that this could have been avoided had our initial query had been actioned in the appropriate way. Further training is required so your staff provides the high level of service we usually receive through-out all the chains of the Nototel. This is the first time we have stayed at Parramatta and hope that if we stay there again the service will have improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charmaine, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

David H. Couples - 11/12/2018 AccorHotels certified review
« Excellent location but doesnt cope with busy weekends. »

The hotel location is perfect, the staff were wonderful but as it was a very busy weekend for the hotel a few things lacked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to breakfast, I would appreciate if you would be willing to give us some more information on the issues you experienced. This will help us to prevent these issues in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Mr G. D. Business - 11/12/2018 AccorHotels certified review
« Pleasant experience as always »

Easy and stress free checkin and out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Jason B. Couples - 11/12/2018 AccorHotels certified review
« Definitely not what we where expecting considering the price charged. »

Rubbish room, air conditioner that was so ridiculousy noisy we had to turm it off. Headroom in the bathroom was so limited I could not really fit in the shower. Just poor considering what we where charged. We are not going back.in fact we were thinking of joining the accor club. This has put us off completely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Nice »

We had a nice stay Reception was great. Even apologetic when another customer repeatedly invaded my personal space. The bar staff however need to improve their game though. My husband ordered a cocktail for me and a JD/coke for himself. Twice I received my cocktail at least 5 mins before him. Weird.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alana, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the issues at the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

John H. Business - 11/12/2018 AccorHotels certified review

Everything was good until the fire alarm went off at 2:30 am

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Emma Friends - 11/12/2018 AccorHotels certified review

Pleasant experience, short stay,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Polly H. Couples - 11/12/2018 AccorHotels certified review
« Needs a update »

Good and the staff were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Polly, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be advised that we are currently reviewing plans for refurbishment. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Anonymous Families - 11/12/2018 AccorHotels certified review
« horrendous! »

After being placed in a crappy room (914) with hardly any natural light and low ceilings, we finally got to sleep quite late. Only to be woken up by the drunk people next door coming home at 1.30am and yelling at the top of their voices up and down the halls - it took 2 phone calls to reception to finally get someone sent up to deal with them.. And as if that wasn't enough, the hotel's fire alarm went off at 2.30am!! I have 2 children who had been at a dance concert all day long and were exhausted so none of us appreciated the wake up. I have stayed at the Novotel Parramatta every year for the last 5 years but I will never be staying there again after our last experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Steph Friends - 11/12/2018 AccorHotels certified review
« Disappointing »

Our air conditioning in our room was not working properly and even after asking for the problem to be rectified, we were uncomfortable warm in our room for both nights of our stay. Our bathroom also was not cleaned appropriately as my friend found hair on the walls and floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be advised that we are currently working on our air conditioners to avoid issues like this. I will also pass on your feedback in regards to the bathroom to our housekeeping manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Rochelle Couples - 11/12/2018 AccorHotels certified review
« Central and great value »

Quality spacious rooms with great variety for breakfast. During our stay there was a fire alarm which was handled well by staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rochelle, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

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