Hotel - Novotel Sydney Parramatta
Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

3.5/5 1,133 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,729 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,133 reviews
Anonymous Business - 07/12/2018 AccorHotels certified review
« Nice hotel »

Pleasant room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Lorraine V. Couples - 07/12/2018 AccorHotels certified review

Excellent location, very comfy bed and room. Extremely helpful staff. I recommend Novotel to family and friends

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Deane Business - 07/12/2018 AccorHotels certified review
« Great Customer Service, Convenient Location »

As always, check-in was smooth and the staff polite and efficient. Room was clean and everything worked the way it should.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deane, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Geoffrey S. Business - 07/12/2018 AccorHotels certified review
« god anf not so good »

a/c makes a lot of noise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be advised that we are currently undergoing work on our air-conditioners to prevent these issues in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Anonymous Families - 07/12/2018 AccorHotels certified review
« Ok »

Over all experience was ok. A few points to note: Swipe pass to remove and car park exit ticket - didnt work which meant extra trips to foyer in a slow lift. Lots of noise in alley way at 6am after a late night. room service menu could be updated - been the same for 3 years

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Ken C. Families - 06/12/2018 AccorHotels certified review
« Everything was really good, the staff were knowledgeable and helpful, and the restaurant was great too. »

As above. If I could say one thing - The buffet breakfast could include mushrooms, and if the cost is a factor, remove the potato things at the end of the hot food bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Brett D. Business - 06/12/2018 AccorHotels certified review
« Short Stay »

Quick & easy check in, room was clean & tidy, with a great view of Church Street & the new Parramatta Leagues Ground.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Helena. M. Business - 06/12/2018 AccorHotels certified review
« Great experience »

Really enjoyed the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luisa, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Anonymous Families - 06/12/2018 AccorHotels certified review

Very pleasant Staff were very friendly & helpful Older style bathrooms make it difficult for older visitors Air conditioner was very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia W., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be advised that we are currently undergoing work on our air-conditioners to prevent any future issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Charles T. Business - 06/12/2018 AccorHotels certified review
« in Parramatta »

Excellent - staff are very professional and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

A Business - 06/12/2018 AccorHotels certified review
« very good »

lifts were very slow, otherwise very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Algis, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Raj S. Business - 05/12/2018 AccorHotels certified review
« Needs improvement »

The room is in real need for an upgrade. The bed was sinking in the middle and the air conditioner was not working and water was leaking from it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raj, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

David B. Business - 05/12/2018 AccorHotels certified review
« Comfortable, friendly home away from home »

Made to feel special from the moment I arrive. The rooms are comfortable The food is first class The staff are all friendly and attentive

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Mary Couples - 04/12/2018 AccorHotels certified review
« Good »

It was amazing. The service and view was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Anonymous Friends - 04/12/2018 AccorHotels certified review

Everything was great except i rang to confirm my bookings and my partners birthday gifts where given to the wrong rooms. I had 3 bookings and rang the night before to confirm the friends rate.. they where given my partner's wine and cheese platter which was a lovely jester but maybe should of been confirmed which room received it..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kylie, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the mix up with the amenities being given to the wrong room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Aduguid Business - 04/12/2018 AccorHotels certified review
« Convenient & comfortable hotel »

All good from arrival to departure. Lifts are finally being upgraded and hopefully the days of waiting forever for a lift will soon be over

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Aaron Business - 04/12/2018 AccorHotels certified review
« Really good in the second room »

The hotel was really good the service was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Susan P. Business - 03/12/2018 AccorHotels certified review
« Novotel hotel Parramatta, situated in the serenity of river and parkland, but steps away from the vibrant hub of the shopping/business .area »

A very pleasant experience, our room was tastefully furnished and the bathroom had a walk in shower cubicle, which is an important factor to senior citizens. The hotel is very central to everything, and would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Mark Families - 03/12/2018 AccorHotels certified review
« Comfortable room and great location »

I stayed with my teenage children and we had a pleasant experience. Special mention to the staff at reception who were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Chris S. Business - 03/12/2018 AccorHotels certified review
« Pleasant overall experience and excellent location »

Very convenient location . Was close to all the restaurants on Church street if you did not feel like dining in. Excellent service from Renee at breakfast. Made me feel very welcome and expressed sincere concern after I told her that I did not feel well. My only complaint about my stay was my tv did not work properly. The picture was snowing and I could not change channels.I tried calling the concierge desk to try and get it fixed but I hung up after the phone was unanswered after 20 rings. As it was late, I chose not to go down to the lobby as I was already in my Pajamas. I told one of the ladies at the desk the next evening and she said that she would go up and have a look . I got back to my room but the problem still existed but the channel was on SBS. I was disappointed as this was the second night the i was without my family and alone and could not even watch tv.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pregilan, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the issue with the TV. We will follow up with our maintenance team in order to prevent this issue in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

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