Novotel Sydney Parramatta Hotel 4 stars

TripAdvisor rating 3.5/5 1,219 reviews
Novotel Sydney Parramatta
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+ 23 Services
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gym

  • 11 flexible conference and event spaces

  • Buses outside, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150
parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Our accommodations

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu
  • Iron

Superior Room 1 King Bed

  • Max. number of persons: 3
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu
  • Iron

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu
  • Iron

Executive Suite 1 King Bed

  • Max. number of persons: 4
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu
  • Iron

Deluxe Room 1 King Bed and Spa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu
  • Iron

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

Amongst 'Eat Street' - Parramatta's dining district, 350 Restaurant and Lounge offers a relaxed and contemporary atmosphere with a delicious seasonal menu with dishes inspired by modern Asian fusion cuisine made with locally sourced fresh ingredients.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Photo non contractuelle / Strictly non binding

Adjoining the hotel lobby with an outlook onto the picturesque Prince Alfred Park, the 350 Restaurant & Lounge in Parramatta is one of the most ideal Bars in Parramatta that offers the perfect atmosphere to relax with a light snack and drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

6,468 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,219 reviews

Just OK

Customer review rating 4.0/5

Sj Business - 08/10/2019 AccorHotels review

Somehow the hotel did not have my rewards number linked to my reservation. Not sure why it didn't work this time when it has worked in the past. Reservation came through in my iPhone app as well. Major disconnect between the system and front desk.

It was a good experience.

Customer review rating 4.0/5

Lina Families - 08/10/2019 AccorHotels review

The hotel has great service and staff and good food but it was very noisy at night and early morning two nights in a row. Some guests were very noisy near our room. There was only two out of three elevators working and they were really slow.

Dear Lina, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Standard.

Customer review rating 4.0/5

Ruby Couples - 08/10/2019 AccorHotels review

Very small shower, and only one tea bag. More blankets and pillows would have improved comfort.

Satisfied

Customer review rating 4.0/5

Paul T. Business - 08/10/2019 AccorHotels review

Staff were great. Food was great, Conference Room and all relating to it was also great. I was in 1109 and the A/C unit was a joke. It was extremely noisy as it cut in and out. I spoke to the other guests in our group and all were not happy.

This was the worst experience staying at your hotel this time

Customer review rating 4.0/5

Kimmaree G. Friends - 08/10/2019 AccorHotels review

I booked late for a stay on Saturday night, I required a room with 2 beds the only room available was a 2 single bed room, I asked if there was any possibility to getting a upgrade when I made the booking, and was told that if there was a cancellation that we could. When arriving at the hotel we were given Room 113, after seeing the room, it was very small the beds were so close that you could not even walk between them, I phoned reception and again asked for an upgrade but was told again that there were no rooms available. We went into the Sydney CBD and upon our return which was 10:45pm I again asked if there were any cancellations and asked about an upgrade and again told nothing available. We then walked across to the bar area to use our complimentary drink vouchers and was told that the bar was closed, I said that the sign out the front of the hotel stated that the bar stayed open to "late" I asked what time is "late" she said now. I then explained that we have our drink vouchers to use and that we were only staying one night....the girl wasn't impressed but say that we could have a drink. She then started moving furniture around us making heaps of noise, so it was not a relaxing drink at 11pm... So overall as an Accor Member who pays a fair amount of money for this membership each year and I have stayed in your hotel many times, this was the worst experience ever.

A very good experience, nice room and good room service.

Customer review rating 4.0/5

Jane L. Business - 08/10/2019 AccorHotels review

I was upgraded into a lovely room on the 11th floor which I really appreciated. I ordered room service which was very efficient and the food was great. Overall, a great experience.

Clean and comfortable but VERY noisy airconditioning

Customer review rating 4.0/5

Julie W. Business - 08/10/2019 AccorHotels review

I am happy to stay at the Novotel for work, as the rooms are clean, the beds comfortable and the staff friendly and professional. However, my most recent stay was marred by the noise of the air conditioner in Room 1003. This seriously disturbed my sleep (worse on the second night) as it seemed to turn on, then with a loud clunk turn off about a minute later, repeating through the night. I advised Reception staff on the morning I checked out (Friday 4/10) so it could be referred to Maintenance but I have heard others complain about the aircon noise and I wonder if it is a more systemic issue. As I really need to sleep well for work purposes, I would appreciate if you could respond to this feedback.

Good hotel, great location

Customer review rating 4.0/5

Agentgerko Couples - 08/10/2019 AccorHotels review

Usually use the Holiday Inn but decided to give the Novotel a go as wanted an easy walk to restaurants and this hotel is in the heart of them. Good bed, good bathroom, easy parking. Very happy with our brief stay.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

OK

Customer review rating 4.0/5

G Business - 07/10/2019 AccorHotels review

I appreciate the staff checking with room service promptly after checking-out for my missing tie - it was not found. I checked my bags when arriving home and it wasn't there so it was definitely left in the room. I can only assume housekeeping helped themselves to it. Also, I didn't appreciate housekeeping knocking on my door and entering my room just before 9am on the day of checkout. If checkout is at 10am, why is there a need to disturb me prior to checkout? Apart from that, hotel is well presented, the bed comfortable, reception staff friendly and the lobby bar excellent - this was my favorite part of the hotel - the barman is friendly and a master barman!

Dear Gustavo, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Great stay

Customer review rating 4.0/5

S R. Couples - 06/10/2019 AccorHotels review

We were given an upgrade (which is always good). The only problem we had were the lifts are extremely slow. Breakfast is great.

Dear Sandra, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

short stay

Customer review rating 4.0/5

Marie Business - 06/10/2019 AccorHotels review

there for a quick overnight stay of only 8 hour....good clean room and bathroom facilities all good

Dear Maria, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

disapointing

Customer review rating 4.0/5

Anonymous Business - 05/10/2019 AccorHotels review

Parking access stuff ups, very dark room, stained carpets, noisy AC, multiple lift malfunctions..... and just to nit pick - a crap toaster in the breakfast bar.

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Very comfortable stay and friendly service.

Customer review rating 4.0/5

James G. Business - 04/10/2019 AccorHotels review

I was in Parramatta for a work course, having never been to the are before. The location of the motel was perfect and the service I encountered from staff was spot on.

Dear James, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Conference ran well

Customer review rating 4.0/5

Tracey Business - 03/10/2019 AccorHotels review

Our 3 day conference in the Carlisle Room ran quite smoothly, only a couple of comments to make. The conference room was not completely set up when arrived on Day 1, having to locate and assemble the pull up projector screen. The air con should be adjustable within the room, not having to ask maintenance to do it. The coffee set up for arrivals & morning & afternoon tea breaks is a bit awkward in the narrow walkway, but the staff were always willing to assist and the food was nice.

Dear Tracey, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

very disappointed

Customer review rating 4.0/5

E. Families - 02/10/2019 AccorHotels review

upon check in we had to wait as no staff were present at desk . laughter could be heard from behind the wall some two and a half minutes later a staff member appeared and stated it was just shift change over. dinner at 350 was not much better. Staff spent most of the time behind the curtain separating the breakfast area. the uniforms worn by the food waiter and the bar staff did not fit both had shirts hanging out and constantly adjusted pants. food waiter was very rude to us and another table who asked questions about the menu, his attitude came across as he did not want to be there

Dear Alastair, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Comfortable

Customer review rating 4.0/5

Anonymous Couples - 02/10/2019 AccorHotels review

Was a good locality easy walking to different places.

Dear Steven, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Clean and well appointed room close to Bankwest Stadium and restaurants.

Customer review rating 4.0/5

Steve Solo - 02/10/2019 AccorHotels review

Upgraded to a superior room which was large and well appointed. Staff were friendly and helpful at all times. The hotel is in a great location in Parramatta being close to Bankwest Stadium and a multitude of restaurants.

Dear Steve, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great, clean and friendly.

Customer review rating 4.0/5

Michelle M. Families - 01/10/2019 AccorHotels review

It was great, we arrived late and left fairly early but overall it was good. The girl at reception was very helpful.

Dear Michelle, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Ok, very noisy party in 2 rooms adjacent to our room on level 5!

Customer review rating 4.0/5

David Families - 01/10/2019 AccorHotels review

Ok good location, spoke with reception at 0330 hours Saturday morning to ask security to shutdown party in adjacent rooms which that must of acted on. Spoke with the assistant manager whilst waiting for lifts on Saturday night regarding party atmosphere on level 5 and he acknowledged it was pretty poor! Being Accor plus members the weekend was disrupted for our daughter on location for a sporting commitment, when rest was a priority at night.

Dear Leearne, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Easy

Customer review rating 4.0/5

Robyn Couples - 01/10/2019 AccorHotels review

Enjoyable. Staff were extremely pleasant and helpful

Dear Robyn, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager
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