Hotel - Novotel Sydney Parramatta
Novotel Hotel Novotel Hotel

Novotel Sydney Parramatta Hotel

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3.5/5 1,049 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 169.00 AUD Non member rate
From 169.00 AUD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,413 reviews

Our guest reviews for Novotel Sydney Parramatta

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,049 reviews
AccorHotels certified review
Denise Couples - 13/02/2018
« good as always »

Friendly staff clean rooms

AccorHotels certified review
Craig A. Business - 13/02/2018
« Above Average »

well treated but, new menu and wine list is much better, rooms are starting to look dated

AccorHotels certified review
Gabrielle W. Families - 13/02/2018
« Mrs »

Great

AccorHotels certified review
J. D. Couples - 12/02/2018
« Enjoyable Stay »

From booking to actually arriving all very friendly and professional.

AccorHotels certified review
Peter M. Business - 12/02/2018
« AWESOME »

NOVOTEL TEAM ARE EXCFELLENT IN EVERY WAY

AccorHotels certified review
Anonymous Business - 12/02/2018
« Fantastic »

Easy check-in and out. Breakie was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Rathish Nair Front Office Manager H8…

AccorHotels certified review
Yemen Solo - 11/02/2018
« Great location, great customer service »

I stayed here for one night over the weekend. Check in was smooth, and I was provided with a late checkout. The undercover car park is handy and given this was the second time here, I knew to proceed directly to the car park prior to check-in. The location is fantastic, in the heart of Parramatta. I think the restaurant menu options could be improved, given the variety of options outside the the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yemen, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad you enjoyed your stay once again and was offered a late check out. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Rathish Nair Front Office Manager H8…

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Not a very welcoming »

The dust found on the top bed frame, mirror frame and worst part was pre authorised payment for 100 aud still pending for a week . I only stayed one night and did not spend anything . I want my money back and please next time return the money within 48 hours after my stay . thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iwan, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please advise who you bank with and we shall send an pre-authorization release to your bank and also name on the booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair H8…

AccorHotels certified review
Dan Business - 10/02/2018
« Bad WiFi. Small toilet area. Low and small shower with inconsistent water temperature. Ceiling tile missing in bedroom. Smelly room. »

Bad WiFi. Small toilet area. Low and small shower with inconsistent water temperature. Ceiling tile missing in bedroom. Smelly room.

AccorHotels certified review
Steve P. Business - 09/02/2018
« Comfortable overnight stay »

Check in was friendly and efficient. I was made to feel "right at home" from the moment I arrived, and that continued until my departure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen P., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michaela Body Front Office Assistant Manager

AccorHotels certified review
Anonymous Business - 08/02/2018
« Very noisy lifts were not working »

It was not all that pleasant the hotel was noisy, the aircon did not work. I reported the issue to the team at the desk. Nothing was done to rectify the issue. The morning Team member could not operate the coffee machine yet this was her task

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donella S., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michaela Body Front Office Assistant Manager

AccorHotels certified review
Tania Business - 08/02/2018
« I didn’t enjoy my stay »

The experience was poor, the air conditioner is so loud and clunky, the TV didn’t work in my room, the lifts were faulty so you never knew where you would end up, the equipment is too old in the gym. Good location though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania M., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Guest often comment on our location being so close to eat street and Parramatta's attractions. I'm glad you enjoyed this too. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michaela Body Front Office Assistant Manager

AccorHotels certified review
Myke T. Business - 08/02/2018
« Overnight stay for business, »

The site is extremely old and tired, the bed was comfortable and the luxury of opening a window was well received. The fittings in the room reminded me of a 1970's motel, also the usual benefits of my membership were not recognised upon arrival

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myke,, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately your booking agent did not communicate to us with regards to your membership with Accor. We do value you as an Accor member. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair H8…

AccorHotels certified review
Irene M. Solo - 07/02/2018
« Comfortable room and bed »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene, Thank you for taking the time to share your comments concerning your stay at the Novotel Sydney Parramatta. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Warm regards, Rathish Nair H8…

AccorHotels certified review
Anonymous Couples - 07/02/2018
« Fair »

Uneventful, but the property appeared tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair H8…

AccorHotels certified review
Mark H. Families - 06/02/2018
« Mr MARK H. »

Staff and service from front of house to buffet all couldn`t be more helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Warm regards, Rathish Nair H8…

AccorHotels certified review
Philippa Business - 06/02/2018
« Great overnight stay. »

Comfortable room, great amenities and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippa, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Warm regards, Rathish Nair H8…

AccorHotels certified review
Sergio Business - 05/02/2018
« you pay what you get »

overall nice experience with some aspects to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio C., Thank you for taking the time to share your comments concerning your stay at the Novotel Sydney Parramatta. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated helpfulness of staff, check out experience quite low, I am concerned and would like your feedback via email or I am happy to call you if you kindly provide me with your best contact number. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Warm regards, Rathish Nair Front Office Manager H8…

AccorHotels certified review
A K. Couples - 05/02/2018
« very comfortable »

Staff were very helpful; room was great, kept clean; mattress was wonderful; choice at the buffet breakfast was all anyone could want; the one dinner we ordered was far too small for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ailsa, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Warm regards, Rathish Nair H8…

AccorHotels certified review
Robyn Solo - 05/02/2018
« Staff very friendly room clean and comfortable »

Everything was good - staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also noticed on your low scores for value for money, please feel free to share more on your feedback. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Warm regards, Rathish Nair Front Office Manager H8…

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