Hotel - Novotel Sydney Central
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Novotel Hotel

Novotel Sydney Central Hotel

169 179 Thomas Street 
2000  Sydney
AUSTRALIA

1,318 reviews
TripAdvisor Rating Based on 1,318 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air Conditioning
  • SYDNEY INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious and inviting, guest rooms at Novotel Sydney Central provide everything needed for a restful night's sleep. Guests searching for hotels in Sydney can find a wide range of accommodation options to choose from, including Standard Rooms, Suites, Balcony Rooms and Executive Rooms. Refurbished in 2013, each guest room features comfortable bedding, a TV with cable channels and on-demand movies, high-speed internet access, a minibar and a new ensuite.

  • 255 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,563 reviews

Our guest reviews for Novotel Sydney Central

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,318 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Greg Families - 19/09/2017
« Great Service »

From the moment we checked in to when we left we received fantastic service in a very friendly and efficient manner

AccorHotels certified review
Suzy W. Business - 19/09/2017
« Excellent hotel »

Excellent customer service, great location and fantastic facilities

AccorHotels certified review
Hugh M. Business - 19/09/2017
« Happy, not happy. »

Whenever I stay with your hotel, I am usually very satisfied. Customer service is fantastic consistently, and your staff in general are very good. The only problems I have had with my most recent stay (18th September) were that the bed was not positioned so that a power outlet was on either side. Most people charge their phone overnight and need an outlet within reach. I had to move the whole bed. I understand there may be reasons for this, but it is something I find annoying. Also, my room had a poor iron in it. Whenever I used the steam function, it would leave a mark on my shirt. Otherwise, I would really like to emphasise that your staff were very accommodating, helpful and pleasant.

AccorHotels certified review
Glenn Business - 19/09/2017
« Great place to stay staff went above and beyond »

as mentioned above couldn't have found a better place

AccorHotels certified review
Melinda S. Friends - 19/09/2017

Every part was exceptional!

AccorHotels certified review
Grahame Couples - 18/09/2017
« The staff where highly efficient and could not to enough for us »

We well look after in all areas

AccorHotels certified review
Les Families - 18/09/2017
« Awesome hotel with great customer service »

From the minute we walked in the door the customer service was fantastic. When we got to our room it was better than we expected and the buffet breakfast was fantastic.

AccorHotels certified review
Janine Friends - 18/09/2017
« Mrs »

Very very good location, close to the Darling Harbor, lots of restaurants around, and also it is in a walking distance to the CBD shopping center. The hotel provides very good service, staffs are helpful and friendly, room size is good. The bedroom is clean and the Barth room also is very good.The morning breakfast buffet is okay, the bed seems getting older as it becomes soft.

AccorHotels certified review
Anonymous Families - 18/09/2017
« Mrs »

great good location friendly & helpful staff, great breakfast

TripAdvisor review
Couples - 18/09/2017
« Perfectly placed luxury hotel »

The Sydney Central Novotel has very friendly and helpful staff. The hotel is a great position to enjoy what the Sydney CBD and Chinatown has to offer. The room was very comfortable with a lovely outlook.

AccorHotels certified review
David F. Business - 17/09/2017

Good hotel, friendly and helpful staff. Takes far too long to get coffee or eggs from the kitchen at breakfast. Dinner is great.

AccorHotels certified review
Anonymous Business - 17/09/2017
« Terrible frige noises in the room »

I stayed a night but did not sleep well. The fridge noises were so scaring and loud which woke me up several times. I did not like the food though quite pricey.

AccorHotels certified review
Rigoberto I. Families - 17/09/2017
« Great as usual except for... »

The overall stay was excellent except for a minor hiccup in my 1st ever room service with an Accor hotel in Australia. My order was taken by staff member a little after 10:45 pm and i waited patiently for an hour or so before following up. I called before 12:00 to follow up. The food finally came after midnight. Almost forgivable except the angus pie shell that was for my older daughter was inedible and was rock hard...told front desk at checkout and was told night before was extremely busy. I was not really after any remedy or recourse. I just wanted to "report" incident for training purposes as I am writing about this now. No loyalty lost. Still a customer moving forwards.

AccorHotels certified review
Anonymous Solo - 17/09/2017
« Room for improvement on Customer orientation and general organization of service. Some staff nice, some staff not focused. »

Team is overall not completely customer oriented. 1. too often cues at breakfast seating because only one waiter there at rush hour or to complicated seating process. 2. Generator test was performed 7:00am to 7:30am no elevator in operations during rush hour and pickup time no Info to customers like signs at elevators on the guest floors. Worst st this moment fire exit in fire stairs on all ground floor doors were locked. Ten to 15 people have been captured and could get only out after calling reception. No signs or emergency numbers provided. Due to the event with being captured in fire stairs the overall experience was bad. (Btw beside being locked the fires stairs have been full of waste looking like not cleaned since month. ) reaction on this event which caused a delay of our groups program was uninterested. 3. Handling of a 10 person group with info meeting preparation was not good. Staff did not even know that we were traveling in a group.

AccorHotels certified review
Steven Families - 17/09/2017
« Mr »

Fantastic

AccorHotels certified review
Monika Business - 15/09/2017
« Enjoyable »

Upon checkin it was very busy Bradd who attended to us immediately was extremely professional and knowledgable, his level of customer service was outstanding he truly is an asset to your business, I will definately stay here again

AccorHotels certified review
Geoff S. Business - 15/09/2017
« Novotel Sydney Central always has provided exceptional service, friendliness and efficiency. »

Novotel Sydney Central has the best staff in the world - super efficient, friendly and able to make one's stay a most enjoyable experience .... and they've been doing that for many years! Look forward to being at our 'second home' again soon.

TripAdvisor review
Friends getaway - 14/09/2017
« Good time for stay »

Very good location, easy to go out and enjoying the restaurants around China Town, also is so close to the Darling harbour. The room size is good and very clean in the bathroom with enough of towels. However the bed is too soft, gave me a backache after sleep, it seems need to upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Hi janinew20172017 Thanks for reviewing the hotel and it's great to see you found our location convenient and close to everything you needed. With our beds, we know that every guests has different needs so bed boards are available to make our beds firmer. The next time you're around, please contact our housekeeping team and we can have one placed under your mattress to make it firmer. Thanks again, Brian Assistant Front Office Manager

AccorHotels certified review
Alison B. Business - 13/09/2017
« Great view. Clean room. »

Parking was easy. Conference was at the hotel so very convenient. Breakfast and meals for conference were great. Room was clean and beautiful view.

AccorHotels certified review
Vanessa Families - 13/09/2017
« Comfortable stay »

Experience overall was good. We had problems trying to access the area by car. Location was good. Room was very nice. We had to leave the hotel early one morning and missed breakfast. The breakfast boxes supplied were tiny and we were not informed we had to collect them from the reception.

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