Hotel - Mercure Brisbane King George Square
Mercure Hotel Mercure Hotel

Mercure Brisbane King George Square

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4.0/5 1,018 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h30
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • BRISBANE AIRPORTS
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Warm and inviting, yet modern and tasteful, guest rooms at Mercure Brisbane King George Square provide the ideal base for all types of traveller, with Superior, Privilege and Accessible options available. Guests staying at this contemporary Brisbane hotelcan enjoy a range of convenient features, including an LCD TV with cable channels, a workspace with cable and WIFI Internet access, individually-controlled air conditioning, an ensuite, a minibar, an in-room safe, and tea and coffee making facilities.

  • 228 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • WiFi in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,447 reviews

Our guest reviews for Mercure Brisbane King George Square

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,018 reviews
AccorHotels certified review
Ian P. Couples - 13/02/2018
« enjoyed the short time we spent there »

service was very friendly with staff responses excellent, some minor hick ups when we were told our luggage would be delivered to our room when we returned ( to early to gat a room ) and when we did return our luggage was not there but all sorted quickly, I also booked for breakfast and when we checked in I was told breakfast was not booked but cocktails were, this was also fixed quickly

AccorHotels certified review
Lucy Solo - 13/02/2018
« Wonderful short stay »

All of the staff were absolutely fantastic during my stay. My fridge was not working when I checked in, and it was promptly switched over for another one which was working. Front desk staff were very welcoming, and the gentleman on the concierge Saturday afternoon/late evening was absolutely fantastic, assisting with my luggage on arrival, and producing an umbrella as it had started raining when I was heading out for the evening. Also, Vlasta in the cafe made me an absolutely incredible hot chocolate when I was checking out - I took it to go, and wish I'd tried it before I left so I could thank her! As usual, a fantastic visit.

AccorHotels certified review
Polis Couples - 13/02/2018
« Little things count »

Room service staff were fantastic, friendly fast and professional. I purchased a movie that was available to me for 12hours and my final bill showed I was charged twice for that movie. TV reception wasn't good and no free Wi-Fi. Assumed those little things would've been included. Needed more ventilation in the gym, on both days every station had someone and it's was a very tight space to get a good workout let alone air...at 6am. Only heard the bar (16Antlers) music once we got out of room, so that was really good. Ashame we didn't get to utilise the pool, that would've been great seeing as the weather was hot.

AccorHotels certified review
Anonymous Business - 12/02/2018
« I was extremely disappointed you took $250 out of my account for 5 days. Not happy about that at all. »

I am a regular guest at your hotel. I was asked for $100 holding fee on my card at arrival. This was added to the $150 accomodation. My partner went to pay for the room and was told she could not pay as it was already taken from my account. I find this appalling as it was not to be returned to me for 5 days. I don't see any reason for this and question the ethics of holding $100 for so long.

AccorHotels certified review
Lucy T. Families - 12/02/2018
« I loved the location and all the staff were lovely,especially the females. I dislike snotty female staff but here they were all sweet. »

I enjoyed the breakfasts,the location,the staff,the room was clean,the housekeeping staff were terrific, reception staff were pleasant and professional. Nice staff make your stay great and you want to come back. If staff give me the shits,I never return. Though,the lady on room service duty on Saturday night might need a kick up the arse. She did not want to bring me a menue or arrange one. I phoned reception and a menue was bought up within 5 minutes. The guys working on consiege on Monday morning were the best. I hope you pay them well. Being ethnic myself, I enjoyed staff from different cultures. I find ethnic people to be more polite and respectful. If I come to Brisbane again, I will be back.

AccorHotels certified review
Michael C. -. 0. Families - 12/02/2018
« Disappointing »

I didn’t feel like the staff were very welcoming. Apart from waiting a while for my phone call to be answered by reception (dialled all the numbers listed on the phone list) whilst our room is getting soaking wet from the leaking shower. The only time my phone was answered was when i used my mobile to ring the reception external and boom, how convenient, my phone was answered straight away. It was lovely for the staff to move me to another room after they realized that yes, the room was flooded! Next day we rang up to get a late checkout at 11:30am instead of 10am nad they said yes no problem. Went out to have breakfast and came back at 11am and what do you know our key is not working on the lift. And after speaking to the lifeless person on the reception desk it finally worked. I could not wait to go home and leave the premises. Oh, and wait luckily enough we asked if everything was ok and we can just get out of the carpark and their response was oh, you need to validate your ticket with concierge otherwise you wont be able to get out. Wow! How nice for the reception desk to let us know... good we asked otherwise we had to go back up from the carpark to validate the ticket from the reception so we can get out. I wonder if guest that are staying at your pullman hotel gets treated that way? Hmm..... makes me wonder.....very disappointed to say the least. It looks like people either they dont know what they are doing or doesnt give a ?!$&&& about us......

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Great experience »

Room was good. Staff extremely efficient, friendly and helpful. Dinner at restaurant excellent - and excellent service as well.

AccorHotels certified review
Matt Business - 11/02/2018
« Reliable and personal »

The personalised welcome back card and bottle of wine was a nice touch which I really aooreciated. The concierge boys are always great, friendly and engaging. Oddly the full breakfast in the restaurant does not include a barista-made coffee, but rather access to a DIY machine. It’s a little annoyance that should be changed as being charged additionally for a “real” coffee doesn’t demonstrate customer value.

AccorHotels certified review
Indri Business - 11/02/2018
« Central location »

Stayed here for 5 nights on business. The location is very good, the room was clean and it looks like it has been recently refurbished. However the bathroom was not fully refurbished. The shower was mouldy, there was hair on the wall and there was a missing tile.

AccorHotels certified review
R C. Couples - 11/02/2018
« V good »

B nice and good

AccorHotels certified review
Veronica R. Couples - 11/02/2018
« mrs »

The ledge in the shower wall was not secure on the wall. The menu in the bistro was, I thought, below par. The usual detailed print out of account was not offered. otherwise every thing was more than satisfactory.

AccorHotels certified review
Anonymous Couples - 10/02/2018
« Great service »

We received a friendly welcome. Our room was upgraded which was nice. Very clean. Service was great

AccorHotels certified review
Anonymous Families - 09/02/2018
« It was exactly what I expected. »

I was happy with my stay at the Mercury, the price, the stay, the staff was all good.

AccorHotels certified review
Fraser Business - 09/02/2018
« Disappointed »

I travel most weeks on business and as a Le Club member and I tend to use Accor properties & other Hotel groups only. My experience whilst not a disaster was more under whelming, disappointing and lacking a great experience I come to expect when travelling either on business or leisure. Checking in upon arrival around 6pm lack of reception staff to handle check-in in fact only 1 staff member on the desk with more than 3 guests inline. The room service meals very under whelming especially for an ACCOR property and the standard of the dishes was average and not so different to a 3 star motel establishment. I found the décor and facilities in the room lacking current day suitability - hair dryer located outside the bathroom in a cupboard which was the last place I would of expected it to be. The TV placed on the side wall therefore viewing from either of the 2 beds required you to look at a 45 degree angle. Room is tired and is evident of not being kept updated with the décor - again average standard and not what I expected. I have stayed here previously and had a similar experience however had been sometime and I actually didn't plan or booking this property again - my mistake.. Only other comment I would make is in regards to the car parking - for a cost of $45 for an overnight stay I would of thought the process to validate my ticket would be relatively quick. I checked out all charges where going back to the business so not a long process, however the receptionist member couldn't validate my ticket it had to be done by concierge and this was a process in itself as the concierge member had to leave the desk to get a small security tin with an alterative ticket to provide to me and then I had to sign 2 pages of paperwork to just be handed my ticket to leave the car park. This process surely can be improved as guests when they check out want to be on the go straight away especially when your on business as I was. In summary I will continue to use ACCOR properties and am happy to offer information on my experiences with the various locations I visit, however I won't be including the Mercure hotel in Brisbane (Ann St) on my list of choices at this stage. Hope you can use some information here in a constructive manner to improve tangible issues and in regards to staff they where polite and welcoming. Rgds, Fraser

AccorHotels certified review
K. Families - 09/02/2018
« Amazing »

The overall stay was awesome. Enjoyed the friendly environment. The staff were always fun to talk to and willing to assist. The only thing which I would encourage you to improve on is paying attention to the number of people booked for the room and providing appropriate amount of towels, cups etc. it was 4 of us and we had only 2 of these things. We had to request for more but once house keeping attended the next day the numbers were back to 2.

AccorHotels certified review
Anonymous G. Business - 09/02/2018
« satisfactory »

Disappointing that some areas I had expected to be able to access were not open - like the pool and the balcony from the meeting room we had booked.

AccorHotels certified review
Anna J. Families - 08/02/2018
« Very pleased with the stay »

Such a great help and welcoming on arrival also had fantastic people in the reception with all the information made me and my family very much comfortable.

AccorHotels certified review
Vicki Couples - 08/02/2018
« service was prompt, room clean »

Upon check in I was disappointed by the very off hand service we received (unusual at this hotel) any further queries were dealt with pleasantly and seamlessly. Room we were given was very noisy in the afternoon due to renovations which had not been mentioned at time of check in

AccorHotels certified review
Anonymous Business - 08/02/2018
« Ok »

Satisfactory

AccorHotels certified review
Doug K. Couples - 08/02/2018
« Location most convenient, room good, but breakfast needs improvement »

Having previously stayed at the Mercure Hotel near the Brisbane River, this time I was attracted to the more convenient location of King George Square outside the Brisbane City Hall. Despite the hotel clearly having been renovated a while ago, the room was a good deal for the price and more importantly the beds were comfortable. However the breakfast cooking was sub-standard, particularly the scrambled eggs. Nevertheless the table service was good and the view out onto Ann Street and the City Hall was great!

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