Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 3.9/5 4,210 reviews

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Mercure Brisbane King George Square - Image 1
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Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Our accommodation(s)

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Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,210 reviews

TripAdvisor Rating  4.0/5  1,405 reviews

Good location needs renovation

Customer review rating 1.5/5

Ali S. Business - Confirmed reviews ALL

As an Accor member we had booked a superior room, no upgrade was offered. The room was awful. Green mould on windows, dirty shower (black mould). Vanity basin had a big crack n it. The sheets were clean but pillows inside the pillow cases were yellow and stained, beds uncomfortable. The free drink in bar was house wine- very poor selection- couldn’t drink it went elsewhere, the bar was also full of drunk people.

Dear Ali, Thank you for sharing your feedback with us, and please accept our sincerest apologies for the disappointing experience you had during your recent stay. Your comments are deeply concerning, and they do not align with the high standards we aim to uphold at Mercure Brisbane. I apologize for the issues you encountered with the condition of your room, including the presence of mould and cleanliness issues. This is certainly not acceptable, and we will investigate this matter with our housekeeping team to ensure that such oversights are addressed promptly and thoroughly. Furthermore, I apologize for the lack of care and empathy shown by our reception team when you raised your concerns. Your feedback is invaluable to us, and we will address this with our team to ensure that all guest concerns are handled with the utmost professionalism and urgency. Regarding the lack of upgrade and the quality of the complimentary drink, I apologize for any disappointment caused. We will review our processes and offerings to ensure that they align with the expectations of our valued guests. Please know that your feedback has been taken seriously, and we will take immediate steps to address the issues raised to prevent similar occurrences in the future. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Warm regards, Roshit Manmohan Front Office Manager

Central

Customer review rating 3.5/5

Kirsty Solo - Confirmed reviews ALL

3 night stay to enjoy some World Cup Tennis at the Pat Rafter Arena

Dear Kirsty, Thank you for choosing Mercure Brisbane for your stay during the World Cup Tennis event. We're delighted to have had you as our guest for three nights. We hope that you had a fantastic time at the tournament and that your stay with us added to the overall enjoyment of your experience. We look forward to welcoming you back to Mercure Brisbane for your future visits to the area. Warm regards, Roshit Manmohan Front Office Manager

Well located, close to everything.

Customer review rating 4.0/5

Lavina Couples - Confirmed reviews ALL

Over all everybody was accommodating, I enjoyed my stay.

Dear Lavina, Thank you for your positive feedback regarding your recent stay at Mercure Brisbane. We're delighted to hear that you found our hotel well-located and close to everything you needed. We're pleased to know that you enjoyed your stay overall and that our staff were accommodating and pleasant throughout your visit. However, we apologize for the frustration you experienced with the wait during check-out. Your feedback is valuable to us, and we will review our procedures to ensure a smoother check-out process for our guests in the future. Thank you for choosing Mercure Brisbane, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Roshit Manmohan Front Office Manager

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Was perfect for walking to shop, plus to the venue we needed to get to

Dear Annette, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our hotel's location was perfect for your needs, allowing easy access to shops and the venue you needed to attend. We're delighted that you found our staff to be very friendly and helpful during your stay. Providing excellent service to our guests is our top priority, and we're pleased to know that our team made a positive impression on you. We appreciate your feedback and hope to have the pleasure of welcoming you back to Mercure Brisbane for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

good experience

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

still waiting for credit from overcharge

Dear Sidney, Thank you for sharing your feedback with us. We're pleased to hear that you had a good experience overall during your stay. However, we apologize for any inconvenience caused by the overcharge, and we understand the importance of promptly resolving billing issues. I have had a look and the paperwork is being processed so you should see the amount returned to you in the coming days. We appreciate your understanding and patience in this matter. Thank you for choosing Mercure King George Square, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

  • 1,508 reviews 9.1/10 Location
  • 2,552 reviews 4.8/10 Room
  • 2,079 reviews 7.6/10 Service
  • 116 reviews 4.7/10 WiFi
  • 1,023 reviews 4/10 Cleanliness
  • 974 reviews 4.2/10 Comfort
  • 615 reviews 3.6/10 Amenities
  • 563 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.