Hotel - Pullman Quay Grand Sydney Harbour
Pullman Hotel Pullman Hotel

Pullman Quay Grand Sydney Harbour Hotel

4.5/5 1,635 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • SYDNEY INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Quay. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Telephone in bathroom
    • Air-conditionning with individual remote
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 5,132 reviews

Our guest reviews for Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,635 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 09/12/2018 TripAdvisor review
« Lovely place to stay! »

Have been wanting to try out this hotel for a couple of years now and finally the Circular Quay location was perfect for what we were needing to do while in Sydney. Our room was well positioned with a gorgeous view of the Harbour Bridge. The noise from the busy quay is easily blocked out when doors and windows are closed so future travellers need not be concerned about this. The apartment was spacious and the decor was welcoming. Some furnishings and paintwork is a little tired but aprt from that you can't fault the Pullman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa S, thank you very much for your wonderful review. We are delighted to hear that you enjoyed your time with us and the wonderful view of the Harbour Bridge. Thank you again for sharing your experience and we certainly do hope to see you again soon. Kind regards, Sam Panetta General Manager

Couples - 08/12/2018 TripAdvisor review
« Wonderful Hotel & Amazing Team »

We absolutely loved our stay at this Pullman property! The hotel team and accommodations were amazing! Fantastic views of the Harbour Bridge and just steps away from the Opera House! We can’t wait until we can stay at this amazing property once again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MyMiscLifeTravel, thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay with us. Feedback like yours serves as wonderful encouragement to the whole team and I will of course share your kind words with everyone! Thank you again and we certainly do hope to see you again soon. Kind regards, Sam Panetta General Manager

Kylie Couples - 06/12/2018 AccorHotels certified review
« Awesome location with decent facilities »

The location was fantastic- so central for meeting people and enjoying Sydney. The bathroom was a great size but the cabinetry could do with some work. The kitchen and living room were great for relaxing and spreading out. The balcony had a great view. The bedroom was an excellent size and the bed very spacious and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

Jennifer C. Families - 06/12/2018 AccorHotels certified review
« Very Spacious, Excellent location »

We had a lovely stay, even though the weather was terrible. The two bedroom apartment was extremely spacious & in an excellent location We couldn't work out the Smart TV & the movie that our son watched in his bedroom, had no sound, I believe that the movies should be complimentary. One bedside lamp in the master bedroom did not work & the breakfast menu, which was on the bedside table in the Master Bedroom, was already filled in by a previous guest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive and constructive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

Mr Couples - 06/12/2018 AccorHotels certified review
« Good »

Initially we had an issue with our room because of a pervasive damp smell. However this was addressed extremely well by the management and we got moved to another room. I particularly wanted to commend front of house staff Pip and Simon who were extremely helpful during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stewart, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

Denise Families - 06/12/2018 AccorHotels certified review
« Two days in Sydney »

We enjoyed our stay , the location is great , staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

Anonymous Friends - 06/12/2018 AccorHotels certified review
« Exceptional! Absolutely the best! »

Service from the phone booking staff to checkout was exceptional. Especially Cherie who has helped us over the past two stays. The staff are very helpful and accommodating. Definitely coming back next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

Elvia M. Families - 05/12/2018 AccorHotels certified review
« MY GRANDSON BEING REFUSED ACCESS TO OUR ROOM »

MOST OF THE STAFF ARE GOOD I FIND BREAKFAST GOOD EXCEPT NO PLAIN GREEN TEA WHEN THERE IS PLAIN GREEN TEA IN ROOMS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Simon Anderson Assistant Manager

Stefan A. Friends - 05/12/2018 AccorHotels certified review

Terrific

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

Jennifer H. Couples - 05/12/2018 AccorHotels certified review
« enjoyable »

wonderful location, helpful staff, pleasant accommodation, disappointing breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to sincerely apologize for your disappointment at breakfast. I will pass this comment to our restaurant manager so he is aware of this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

Sue Couples - 05/12/2018 AccorHotels certified review
« Nice Location »

We checked in for our anniversary and were upgraded to a nicer room and also given a complimentary bottle of wine, which was nice. Staff very pleasant. Breakfast took far too long, took 20mins to get a coffee and nearly an hour for our eggs benedict. My coffee was only luke warm. After checkout I received an email through about extra charges which had been charged to my credit card, which were incorrect. I rang up and spoke to Pip who was incredibly rude and unhelpful and said I had used the mini bar items. I emailed through and got a refund by Vaish on my credit card. Overall nice hotel just the breakfast and follow up were very unimpressive for a high level hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise for the issues you encountered during and after your stay with us, We will be discussing this as a team to ensure this is not repeated. Thank you again for sharing your experience, We do hope to welcome you back here in the future to hopefully give you the luxurious experience we are so proud to give all our guests here at the Pullman Quay Grand Sydney Harbour. Kind regards. Simon Anderson Assistant Manager

Rachel Families - 04/12/2018 AccorHotels certified review
« Quality hotel, spacious, spectacular views. »

An amazing experience right in the harbour and among great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Q., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

Matt T. Friends - 04/12/2018 AccorHotels certified review
« Great hotel fantastic location »

Too short!! 2 nights not long enough. But great hotel staff excellent very professional, friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrTaylor, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

Sammy Couples - 03/12/2018 AccorHotels certified review
« Thank you! »

Loved this hotel! Great location, rooms and service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

P. Families - 03/12/2018 AccorHotels certified review
« Great Location, Staff, Breakfast & room. »

Very clean rooms and excellent location. All the staff were very helpful and yummy breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terrence, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you Terrence for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

Danny C. Business - 03/12/2018 AccorHotels certified review
« great spot and excellent service »

Our stay was fantastic. Right in the heart of Sydney with a great view of the harbour. We asked to stay next to friends which was accommodated by the hotel. Loads of places to see near the hotel. Great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you Daniel for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

Lana N. Couples - 03/12/2018 AccorHotels certified review
« Everything I had hoped for »

We were celebrating our 25th wedding anniversary and were treated to a surprise bottle of champagne and treats. The room was very comfortable and the location absolutely perfect for our few days in Sydney. Staff were all extremely accommodating and helpful. We will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lana, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and I am delighted to hear that the team ensured you felt special on your anniversary - congratulations again! I will of course share this feedback as it serves as wonderful encouragement to the whole team! Thank you again for sharing your experience, and we certainly do hope we will see you again soon. Sincerely, Sabrina Lorenz Rooms Division Manager

esantoso Family - 03/12/2018 TripAdvisor review
« Nice Condotel in Sydney harbour »

Pullman Quay is nice Condotel with very nice location which is right in Sydney Harbour. The room all have living room and complete with all kitchen utensil, microwave, dishwasher and even cloth washer and dryer. This is basically a Condotel (Condominium Hotel) which is very comfortable for family with kids as it has sofa bed as well. The breakfast is nice, although it is a la cart style, so, you need to order your breakfast, not buffet style breakfast. However, the negative side of it is that it does not have Executive Lounge and they will never give a room upgrade for free, so, Accor Gold and Platinum member can not expect to have room upgrade and access to Executive Lounge. Another issue I encounter during my stay was the hot water seems not stable as it can suddenly becomes very hot or cold, so, you need to keep adjusting the hot water when you take shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear esantoso, thank you very much for review. We are delighted to hear that you enjoyed your stay with us and the spacious suites we do offer here at the hotel. We also appreciate your feedback regarding the water, this was also raised on the day and was immediately fixed by our engineering team, please allow me to express my apologise, I am sorry that this had an impact on you! Please rest assured it has been taken care of and measures have also been put in place to ensure we avoid further occurrences. You are correct unfortunately we do not have an Executive Lounge at the hotel, however will always have a section in our Hacienda Bar reserved for our guests to ensure they are given priority. Thank you again for sharing your experience, we certainly do hope we will see you again on your next trip to Sydney. Kind regards, Sam Panetta General Manager

Anonymous Couples - 02/12/2018 AccorHotels certified review
« Great location but not what we expected. »

We had issues with the shower going from extremely hot to extremely cold. Unsure if this was because of the time of day, or how far in/out the shower lever was. Hotel staff addressed our issues at the time. Extremely satisfied with the staff of the hotel. We did not change rooms as our room was as expected with a great view. We were disappointed that breakfast was al a carte, and not buffet style. We ended up at another hotel (not an Accor) and had one of the best buffet style breakfast ever! Because of your location the bar was extremely busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that you experienced some issues with your stay. I would like to extend my sincere apology in regards to the issues you named before. I would also like to thank you for your comments regarding our ambassadors, as your comments will serve as an encouragement for them to continue improving our customer service. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Echeverry Assistant Manager

Shamila Families - 01/12/2018 AccorHotels certified review
« Awesome »

Fantastic room clean tidy perfect view comfy bed my kids loved it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shamila, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you Shamila for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

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