Pullman Quay Grand Sydney Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 1,711 reviews
Pullman Quay Grand Sydney Harbour
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+ 25 Services
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Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Enjoy classic rum cocktails with a twist in Hacienda Sydney, our sun-drenched vista bar

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000
sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Contact email

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :   VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Our accommodations

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

1 Bedroom Suite Garden View

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

1 Bedroom Suite Harbour View

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Garden View

  • Max. number of persons: 6
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Harbour View

  • Max. number of persons: 6
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our idyllic location between the Royal Botanic Gardens and Sydney Harbour, the concept for the newly refurbished Q Dining was 'where land meets sea'. Describing the venue as an Australian sanctuary, the space encapsulates characte

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HACIENDA SYDNEY

Photo non contractuelle / Strictly non binding

Hacienda Sydney is a breathtaking setting with one of Sydney's most iconic views of the Harbour Bridge. The vista bar is inspired by the grand plantation architecture of Cuba, mixed with the lux yet modern vintage hotels of 1950's Miami.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

6,168 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,711 reviews

brilliant

Customer review rating 4.5/5

David L. Couples - 12/08/2019 AccorHotels review

great location wonderful staff

Dear David, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

Beautiful

Customer review rating 4.5/5

Denice Families - 12/08/2019 AccorHotels review

Beautiful room and view my only concern was the pull out dada bed was a tad uncomfortable

Dear Mrs T., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive and constructive feedback , as we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

I always enjoying staying at the Pullman Quay Grand because of the service and position

Customer review rating 4.5/5

Judy G. Families - 11/08/2019 AccorHotels review

I stayed for about a week and was able to catch up with friends and go to the opera, art gallery, and downtown. I feel the Pullman is in the perfect spot for me to do all these things. I was also able to book room for my family to come together for my birthday next year during the vivid period and found your staff extremely helpful in organising the Hacienda room and a high tea for this.

Dear Mrs G., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

Ideal for after Opera House function

Customer review rating 4.5/5

David B. Couples - 11/08/2019 AccorHotels review

Excellent, except for the hotel not offering free internet access

Dear David, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

Inconsistent experiences

Customer review rating 4.5/5

Sk Business - 09/08/2019 AccorHotels review

In spite of me being a regular guest at this hotel I am perplexed with the inconsistency of service wirh each stay.

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements. Thank you again for sharing your experience, and we look forward to welcoming you back. We will do our utmost to restore your good faith in our hotel. Kind regards, Simon Anderson Assistant Manager

Great staff and a lovely, central accommodation

Customer review rating 4.5/5

Deborah Business - 09/08/2019 AccorHotels review

I couldn't have been more welcomed on my arrival and if I had any queries or required something, nothing was too much trouble.

Dear Ms. P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Panetta General Manager

Great city location

Customer review rating 4.5/5

Robert Couples - 08/08/2019 AccorHotels review

Impressed with our suite, roomy and comfortable. The hotel is so well located to maximise the Quay area where we spent our time.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Panetta General Manager

Great location but need improvement

Customer review rating 4.5/5

Anonymous Families - 07/08/2019 AccorHotels review

-location 10/10 -Room 7/10 need improvement furniture old -Bath 7/10 good but need improvement -breakfast 8/10 but need to increase choices or make boffe -wifi 1/10 very bad - price 4/10 costly - Reception 8/10 - Housekeeping 8 /10

Dear Hafed A., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

fantastic view

Customer review rating 4.5/5

Dr R. C. Families - 06/08/2019 AccorHotels review

The service was good, but the apartment needs update, but the view was fantastic

Dear Mr C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant manager

It was a lovely weekend and the view was amazing as always from Pullman’s Harbour View Quay

Customer review rating 4.5/5

Matthew A. Couples - 06/08/2019 AccorHotels review

Overall we were impressed though just a few disappointing things that occurred nothing major: • Dining for Breakfast Both Days - 1st Day we were forgotten then order was not complete and food went cold. 2nd day our order seemed to take a long time again and then was incorrect when it came. Next time we probably wouldn’t opt for breakfast at Pullman’s. • Foxtel was not working on 2nd day to capture NRL Game that we particularly wanted to watch though not a big deal. • I thought we were going to receive a complimentary newspaper but it never came. •

Dear Mr and Mrs A., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to sincerely apologise regarding your experience at Q dining for breakfast. Please rest assure that I will inform my Restaurant Manager regarding your comments. That way we can work in the areas that we failing to succeed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

Lovely

Customer review rating 4.5/5

Anonymous Families - 06/08/2019 AccorHotels review

Lovely

Dear Mr U., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

Best Accor stay ever!

Customer review rating 4.5/5

Murray T. Families - 06/08/2019 AccorHotels review

From getting out of the car, to our room and during our stay the service was fantastic. We were showed to our room where we were pleasantly surprised to see lollies for our children. All staff were pleasant during our stay.

Dear Mr T., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

Good except for the breakfast system.

Customer review rating 4.5/5

David W. Couples - 06/08/2019 AccorHotels review

The lack of a breakfast buffet, which has been there on all of our previous stays, has made breakfast a disappointingly inefficient process. On one occasion we waited half an hour for our order to be taken and another 40 minutes for it to come - and this was for an order of only muesli and fruit! On another occasion we experienced orders for other guests being delivered to our table. A buffet, in conjunction with a la carte, is more sensible and efficient. This tainted our experience which was unfortunate as, in all other respects, the accommodation was at its usual high level. If we were to stay again we would not book the breakfast option unless there was a buffet facility.

Dear David W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologise regarding your breakfast experience. Please rest assure that I will inform my Restaurant Manager regarding your comment, that way we can work in the areas that we are failing to succeed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

As always exceptional

Customer review rating 4.5/5

Scott N. Families - 06/08/2019 AccorHotels review

As always enjoyable

Dear Mr n., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Echeverry Assistant Manager

Wonderful

Customer review rating 4.5/5

Anonymous Couples - 05/08/2019 AccorHotels review

A relaxing overnight stay with , great staff and a famous Sydney view.

Dear Philip, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

Reasonable accommodation in a good location

Customer review rating 4.5/5

Geoffrey A. Couples - 05/08/2019 AccorHotels review

Room 402 window sun blinds would only stay fully opened, when tried halfway, blinds dropped to the floor. Bed lamps and both TV's lost power late on first evening. Reported problem next morning and power restored whilst having breakfast.

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

Best location and views in Sydney, staff excellent and very helpful

Customer review rating 4.5/5

Marjorie K. Couples - 05/08/2019 AccorHotels review

We always enjoy staying at the Pullman, the views are amazing Breakfast some mornings was extremely slow, other quests were also making the same comments, breakfast was always delicious though Many thanks for the bottle of bubbles for our 40th Wedding Anniversary On booking our accommodation we were asked which floor would we prefer low or high level and we requested high. On arrival our room was changed from the 6th to the 4th floor and given to the gentlemen standing beside us ? When we enquired why, reception staff informed us the Duty Manager allocates rooms on a daily basis. We were moved to the 8th floor the following day.

Dear Marjorie, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager

Wonderful

Customer review rating 4.5/5

Tammy W. Families - 04/08/2019 AccorHotels review

We love staying at the Pullman Everybody working there is so welcoming and friendly Also they go above and beyond doing anything at all to help you out

Dear Tammy, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaish Sridhar Assistant Manager
Customer review rating 4.5/5

Dan M. Business - 03/08/2019 AccorHotels review

Swift and efficient checkin. Knowledgeable staff. Unparalleled location. Stunning views. Limited noise or disruptions.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Panetta General Manager
Customer review rating 4.5/5

Janelle K. Couples - 03/08/2019 AccorHotels review

We really enjoyed our stay position excellent and staff very friendly we will definitely come back Thank you xx

Dear Michael and Janelle, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Panetta General Manager
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