Hotel - Pullman Cairns International
Pullman Hotel Pullman Hotel

Pullman Cairns International Hotel

4.0/5 2,480 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • CAIRNS INTL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beautiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

  • 321 rooms
  • 254 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,324 reviews

Our guest reviews for Pullman Cairns International

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,480 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
louie56 Family - 20/01/2019 TripAdvisor review
« Great hotel in a fabulous location »

We spent 4 nights in this hotel and didn't want to leave. We had a spacious room with great views and a lovely balcony. The service was friendly and professional and nothing was too much trouble. Great pool area with everything we needed.

M. C. Families - 16/01/2019 AccorHotels certified review
« From reception to room and dinning. All the services are suburb! »

Excellent customer service at reception, staff on duty was very professional, polite and courteous. Breakfast was amazing, bunden of choices and the room was beautiful,clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. C., Thank you for taking the time to provide us with us with such a great review from your recent stay, We were so pleased to read that you enjoyed the whole experience we have to offer. We look forward to the opportunity to welcome you back again in the near future. Kind Regards Janelle Ward Guest Experience Manager

Gabriele E. Solo - 16/01/2019 AccorHotels certified review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriele, Thank you for your time in providing us with your review of your recent stay at Pullman Cairns International. We are delighted that our experience with us was a memorable one and look forward to welcoming you back again soon. Kind Regards Janelle Ward Guest Experience Manager

Henry Friends - 16/01/2019 AccorHotels certified review
« A great place to stay »

It was all very easy. The check in, the breakfast, the pool, checking out. Very smooth and hassle free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back for another great stay. Kind Regards Janelle Ward Guest Experience Manager

Alana Families - 15/01/2019 AccorHotels certified review
« Excellent Service! »

My family and I stayed for 1 night and it was fabulous from the start. We got and excellent locals rate which included the room, valet parking and buffet breakfast for 4. Upon check in I was wished happy birthday and they’d taken the time to note this on their records, which was a lovely touch. Our room was perfect with a great view over the pool. The pool was glorious! Especially at night when it’s all lit up. Staff were very polite and helpful, even understanding and accommodating when we were late to breakfast due to the alarm being set at the wrong time (tip: check the alarms when you get to your room so you can avoid a mad rush!). All in all it was an exceptional stay. Will definitely be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alana T., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Janelle Ward Guest Experience Manager

André Couples - 15/01/2019 AccorHotels certified review
« Perfect Stay! »

We had a very warm welcome at the reception and the staff was really amazing and let us feel like at home!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre, Thank you for your kind review about Pullman Cairns International . On behalf of our Team I would like to thank you for such wonderful words about Pullman Cairns International . I appreciate your comment about our reception staff and we were so pleased to see that they very so welcoming to you. We will be happy to host you at Pullman Cairns International again soon. Kind Regards Janelle Ward Guest Experience Manager

Sandra L. Families - 14/01/2019 AccorHotels certified review
« Wonderful stay with extra special staff »

Our family booked for a night to celebrate our son’s 12 th birthday and we couldn’t have been happier. The room had been decorated for him and all staff had signed a birthday card. He was thrilled. Breakfast the next day saw him presented with a special table, hot chocolate and birthday cake complete with sparkler and singing staff. They were wonderful! Our room was clean and comfortable with an upgrade allowing us a gorgeous view of the esplanade. Totally impressed with the Pullman once again and will continue to celebrate significant birthdays here in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Thank you for taking the time to provide us with your great feedback from your recent stay with us for Hamish Birthday. It was such a pleasure to have hosted you throughout your stay and we were thrilled to read that we were able to make Hamish Birthday such a great event for him full of surprises. The hotel was buzzing with the celebration and we are so pleased that you chose to stay with us again. I would also like to invite you to share your experience on Tripadvisor, and let fellow travellers know of how well you were looked after! Please feel free to use the link below to rate us: http://www.tripadvisor.com.au/Hotel_Review-g255069-d257801-Reviews-Pullman_Cairns_International-Cairns_Cairns_Region_Queensland.html Thank you again for sharing your experience, and we are so pleased that you had a great stay!! Kind Regards Janelle Ward Guest Experience Manager

Krystle Friends - 14/01/2019 AccorHotels certified review
« Just like home »

We loved our stay. We didn’t want to leave . Staff so accommodating and friendly. We had a disturbing incident last time we stayed at the Pullman International in Cairns and after explaining what happened the staff were very understanding and made us feel very comfortable. Will definitely stay at the Pullman International Cairns every time we visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krystle, Thank you for taking the time provide us with your feedback from your recent stay at Pullman Cairns International. We we pleased to read that this time you had a great stay and thank you for giving us another opportunity to show you this from your last visit that appeared to not be as memorable. Thank you for choosing us and we look forward to welcoming you back again soon Kind Regards Janelle Ward Guest Experience Manager

Arb Friends - 14/01/2019 AccorHotels certified review
« Fine »

Hotel was in a great location, the staff were wonderful, rooms were pleasant, but could use some updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear April M., Thank you for taking the time to provide us with your feedback. It is always a pleasure to receive positive comments . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Janelle Ward Guest Experience Manager

Angela H. Couples - 14/01/2019 AccorHotels certified review
« Nice hotel but with some negatives, small changes needed to improve guest experiences »

Good spacious room with excellent views, staff very helpful and pleasant at reception and bar, however restaurant needs some attention. Cooked breakfast quality very poor, coffee machines are horrendous! In the seven days we stayed there myself and many other guests struggled getting a coffee, even when I did it was only ever lukewarm. Lots of other guests also complained about this. Pool area very poor, no pool bar to get drinks or snacks, guests expected to use telephone call to order food drink etc, then pay extra to get it delivered around pool, exceptionally poor service, myself and other guests all unhappy about this. Music around pool is horrendous, same old awful music played repeatedly over and over... spoke to concierge about this and was informed yes it is awful but they cannot do anything about it. Thought the idea of a pool was for guests to relax, these small things would stop me recommending this hotel as it really spoiled the whole holiday experience, sorry Pullman for such a large chain, these things need addressing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela h., We very much appreciate your comments regarding your stay at the Pullman Cairns International. We are sorry that some of the experiences you had were not to the standards we strive to provide for our guests. I have passed you feedback on to our executive Chef and F & B Manger to review and we thank you for n for sharing your experience as this is how we improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Janelle Ward Guest Experience Manager

Nikki Business - 13/01/2019 AccorHotels certified review
« Beautiful hotel, great service »

Short but lovely stay, hotel is beautiful, clean, great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikki, I am delighted you enjoyed your stay with us at the Pullman Cairns International Hotel .Thank you for choosing us! I very much hope we have the opportunity to welcome you back again in the future. Kind Regards Janelle Ward Guest Experience Manager

Sasho S. Solo - 12/01/2019 AccorHotels certified review
« happy »

I was extremely happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards Janelle Ward Guest Experience Manager

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Mrs Rhonda B. »

Very nice. A little disappointed there was no water in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda B., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. We also thank you for your comments and sorry that you were a little disappointing with no complimentary water in the room. we now offer our Accor Plus silver members their welcome drink voucher and a late check out where possible so please feel free to enjoy these member benefits when you choose to stay with us next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Janelle Ward Guest Experience Manager

Thorsten Couples - 08/01/2019 AccorHotels certified review
« Friendly staff, nice stay »

We were booked in by our airline as we had missed a flight. Although we were warmly welcomed, enjoying the buffet and nice facilities, I had the impression that overall there was the slight impression of an overall impersonal atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thorsten, We truly appreciate you taking the time to provide us with your positive feedback from your recent stay at Pullman Cairns International. We hope that we have the opportunity to welcome you back again in the near future. Kind Regards, Janelle Ward Guests Experience Manager

Annette Couples - 08/01/2019 AccorHotels certified review

The staff were great and friendly. The room needed a paint job and the room was a little musky smell. Our shower head was brocken so water went everywhere we did report to front desk they did offer a room change we said no as we were in our way out to dinnee and would be back late. The hot part of breakfast was not hot at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in regards to the shower head. I have since had our engineering department look in to this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Janelle Ward Guest Experience Manager

Scenic56149436066 Couples - 08/01/2019 TripAdvisor review
« not bad »

people in the hotel is nice, but equipment in it is not very good. I lived in it and found that the shower head is broken. At the end, I reported it and moved to another room. Many hotels in Australia is a little bit old, so things like that may happen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scenic56149636066, We appreciate you taking the time to provide us with your review and also thank you for choosing us! We were also pleased to see that our staff made your stay so pleasant and we were able to fix the trouble with your shower head, please accept my sincere apology in regards to this occurring during your stay. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your feedback and it is our hope that we can welcome you back again in the near future. Kind Regards, Janelle Ward Guest experience Manager

Friends getaway - 07/01/2019 TripAdvisor review
« Exceptional service and great location »

I was blown away by the 5-star service I experienced during my recent stay at the Pullman Cairns International. I was very well looked after by Thomas, Andre, Letitia and Ghinna in particular. Their professionalism is second to none. I don’t think I could find better service anywhere. As a local working in a role where I meet hundreds, if not thousands, of visitors every day I would be inclined to suggest Pullman Cairns International as my top pick for the best hotel in Cairns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear beccis_is, Thank you for your kind review about Pullman Cairns International we appreciate you providing us with your feedback about your recent stay. On behalf of our Team I would like to thank you for such wonderful words about Pullman Cairns International . I appreciate your comment about our great staff and will make sure that they receive your comments directly. We look forward to the opportunity to welcome you back here again soon, Warm Regards, Janelle Ward Guests Experience Manager

Kristen Couples - 06/01/2019 AccorHotels certified review
« We love the Pullman Cairns International! »

The location is great. Staff are always so friendly. Food and beverage was spot on. My only negative....some areas are looking very tired. ... 15th carpet is worn through, outdoor furniture outdated and mouldy and table in room peeling.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Kristen, We truly appreciate you taking the time to provide us with your positive feedback from your recent stay at Pullman Cairns International. We also appreciate your comments about the Hotel requiring a refurbishment and I wished to let you know that we are at early stages of this process. We hope that we have the opportunity to welcome you back again in the near future. Kind Regards Janelle Ward Guest Experience Manager

Scott S. Couples - 05/01/2019 AccorHotels certified review
« Perfect »

Final stay in far North Queensland for honey moon. Wish we had stayed here for our whole duration.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards Janelle Ward Guest Experience Manager

Daini D. Families - 04/01/2019 AccorHotels certified review
« Ms »

I love the size of the room. Really spacious and well rugged. The continental breakfast was awesome. Except for the pool which seemed to be detached and too small for the many people using it everything else was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daini, Thank you so much for this lovely review of your recent stay at Pullman Cairns International. I am delighted to hear of your lovely experience wand so pleased that you enjoyed the spacious rooms. Thank you for your comment about breakfast and will share to the team. We look forward to welcoming you back again soon Warm Regards, Janelle Ward Guests Experience Manager

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