Hotel - Pullman Cairns International
Pullman Hotel Pullman Hotel

Pullman Cairns International Hotel

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4.0/5 2,249 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • CAIRNS INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beautiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

  • 321 rooms
  • 254 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • Crib on request
    • WiFi in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,909 reviews

Our guest reviews for Pullman Cairns International

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,249 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 18/01/2018
« Cairns »

The hotel is clean, comfortable and close to the city centre. The services are average and i expected better such as complimentary parking for guests and it would be nice if hotel staff can assist with taking luggages to your room after checking in.

AccorHotels certified review
Nancy F. Couples - 15/01/2018
« Very nice hotel »

People were nice, room was nice and service good

AccorHotels certified review
Jm Families - 15/01/2018
« commendable »

Staff is very efficient and cooperative. Services are of a high standard. Restaurant provides excellent varieties and fresh delicious meals.

AccorHotels certified review
Keith Business - 14/01/2018
« First Time in Cairns »

The staff were fantastic, simply wonderful all of them including reception, valet, room makeup, bar and dining room, the hotel is in a great position to use as a base for all destinations from Cape Tribulation right through up to the Atherton Table lands and oh so close to the great casino. The rooms were clean and well appointed but sadly really showing it's age the furniture needs updating as it is not in good condition, bathroom was nice however toilet cistern was not a dual flush so wasted a lot of water and frequently jammed which was annoying. The TV in the room was a total pain very difficult to get going, the screen aspect ratio was set wrong but couldn't be fixed because the remote didn't have the control features required to set it, many stations wouldn't work due to no or poor signal and the volume control had been severely limited and stepped so that you had to press it 20 or 30 times to raise it and it is fixed at 50% max which meant on some channels you could hardly hear it, and our sliding door jammed and had to be repaired . Our dining room experience for breakfasts was as good as anywhere although nearly every one had troubles with the coffee machine ! Our door keys had to be reprogrammed 4 times as we couldn't get into our rooms due to them loosing the "key" function off the magnetic strip, we were told it was because we stored them next to my mobile, but that wasn't so because they failed even when kept away from it. The large rug in the main foyer is absolutely filthy and sets a bad image you really need to either clean it or replace it. The dining experience at night was a disappointment the seafood tower looked nice but the crabs so small they appeared to be undersize, our main meal was disappointing also, the vegetables on my plate were so under cooked that I couldn't eat them ~ put new meaning in to the term al dente ! So we didn't have any more evening meals in the Coco's restaurant......plenty of restaurant's so close by any way. I apologise for being critical however every thing is accurately stated as I have described. Failing that we still had a good time - your staff in Cairns ALL OF THEM are just wonderful - and a great team.

AccorHotels certified review
Kateena B. Solo - 14/01/2018
« Disappointing »

My room was comfortable but very, very tired. The spa treatments were very good. Children being allowed to run and scream through the restaurant, bar, lobby, and surrounds was disgraceful. Food quality just OK. The hoards of tourists taking over the lobby with their luggage and packing was a bit much; surly that should remain in their rooms. I was expecting a much higher level of sophistication and clientele.

AccorHotels certified review
Karen S. Couples - 10/01/2018
« Comfortable stay in a good hotel with an excellent Christmas dinner! »

Good stay. Breakfast food area quite small so a bit chaotic with everyone trying to get around the food area at the same time. The chef always looked too busy to ask for anything to be cooked so didn't bother. Bar closes very early. Otherwise good, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Ian and Karen Thanks for your review, we are pleased that you enjoyed your stay with us and also that Christmas Dinner met your expectation! We appreciate your comments regarding breakfast and these will be addressed with our management team accordingly. Thank you once again and we look forward to welcoming you back soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

AccorHotels certified review
Alfio B. Couples - 09/01/2018
« Rooms need a lot of work done to them »

The service was great but our rooms was old and run down and for the Price we payed there are other motel that are price right. Photos on your web pager are not create. Sorry but will not come back until the rooms are revamp or we get upgraded to a newer room if any as we have a wedding later this year in cairns and will be looking at staying at a motel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to provide us with your feedback on your recent stay. I am sorry that your stay did not meet expectation. Please rest assured we are currently working with our key stakeholders to address the issues you have raised, and are working towards a refurbishment of the property in the near future. Thank you once again for taking the time to review our hotel, and I hope that once the hotel has undergone a revamp you will consider returning. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

AccorHotels certified review
Marie M. Families - 09/01/2018
« Excellent »

It was more then wonderful and all staff was helpful in every way.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Marie Thanks for taking the time to tell us about your experience at our hotel, I am delighted that it was enjoyable and the team were welcoming and friendly! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

AccorHotels certified review
Bronwyn Families - 08/01/2018
« Great location and View »

Great location and room were clean and very spacious with beautiful views of the harbour. Great customer service from the friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bronwyn, Thank you for your feedback, we are pleased you had an enjoyable stay and hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

AccorHotels certified review
Yuk Families - 08/01/2018
« Very satisfied but breakfast are the same for all 6 days which is boring »

Very nice hotel. Your desk very helpful to book all the tours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuk Thank you for your feedback, we are delighted your stay was enjoyable and hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

AccorHotels certified review
Josie M. Families - 08/01/2018

Pay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

TripAdvisor review
Friends getaway - 08/01/2018
« A falling star! »

This splendid property has loss it's gloss. While we were there the elegant piano bar had been turned into a transit center for the multitudes of tourists squeezing in for what we called the mosh pit breakfast buffet. All the staff were lovely but for a five star hotel they were light on the floor and on the third day we had to ask for our bedding to be changed. Upholstery was shabby and boring and this once elegant hotel didn't give us any wow factor!

Our hotel has responded to the review
Our hotel has responded to the review

Hi W1334WNwendyl, Thank you for your review, I am sorry that your stay did not meet expectation on this occasion. We appreciate your feedback and rest assured we will take these into consideration. On a positive note I am pleased that the team were lovely and I will be sure to pass your comments onto them, as I know they will appreciate the recognition. Thank you once again and we hope to welcome you back again in the future. Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager

TripAdvisor review
laadli Family - 08/01/2018
« Great location! »

Very well located with easy access to the reef terminal, waterfront shops and restaurants. Cimfortable rooms. A bit disappointed as we did not get the type of rooms requestedbut overall a comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hi laadli, Thank you for your review, I am pleased that the hotel's location was convenient and you found our rooms to be comfortable and accommodating! Thanks for your comments and we hope to welcome you back again soon! Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager

AccorHotels certified review
C. C. T. Families - 07/01/2018
« Comfortable experience with quality service »

Your hotel provides many choices for breakfast, especially tropical fruits & gluten-free section..Very impressive! I would recommend my friends to have a stay at Pullman when they travel to Cairns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chung Yu C., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Marion P. Couples - 05/01/2018
« All was satisfactory no complains except I am not Mr M.. Mr M. did not book the hotel. I booked the hotel and Mr M. is my partner »

Room and bathroom was big enough and clean and the bottle of bubbles plus the pralines makes one welcome. Breakfast was very good and there was something for everyone. Staff was friendly and hotel is located close to water, pier and shops. The only problem is that I booked the hotel and not Mr M. and I find it disturbing that everything has been (in the hotel) and still is addressed to Mr M.'s name.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Pullman Cairns International. I would like to apologize for the confusion in names. Unfortunately we had Mr Donald M. as the main contact for your reservation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Georgia Mcswan Assistant Manager

AccorHotels certified review
Dhaval O. Families - 05/01/2018
« Excellent »

Very happy and satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Apoorva Dhaval & Dhaval Ashutosh o., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Georgia Mcswan Assistant Manager

AccorHotels certified review
Robyne A. S. W. Couples - 04/01/2018
« Fantastic »

Absolutely loved our stayx T 4 wa e Perfect location, staff could nt do enough to help,the apartment was spacious and clean comfy bed with a great view the buffet breakfast 11/10 so fresh and the variety was amazing. Will definitely be back and will recommend to family and friends. Thankyou all☺

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shayne & Robyne W., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Georgia Mcswan Assistant Manager

AccorHotels certified review
Jenny Friends - 04/01/2018
« Very relaxing »

The hotel was beautiful, service was fantastic. Christmas lunch at Kingsfords was fabulous. Unfortunately, Mum (who is nearly 80years old) got sick during her stay. But i can not fault the service and empathy afforded to us by all the staff. From the reception desk, to room service and housekeeping we are so grateful for their prompt attention to Mum's needs and respect to her. Whilst the trip was not as we had expected, the service from your team made it more bearable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Georgia Mcswan Assistant Manager

AccorHotels certified review
Anonymous Families - 04/01/2018
« Very pleasant »

We stayed over christmas and new year. We had christmas lunch in your restaurant and your staff were so lovely. Bella at reception was exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Georgia Mcswan Assistant Manager

AccorHotels certified review
Mike C. Solo - 04/01/2018
« The stay was fine . »

I have stayed numerous times at the hotel and the only complaint I have is that on each occasion i get repeated requests to rate the stay please enough. I would not stay many times if i was unhappy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael C., We very much appreciate your comments regarding your stay at the Pullman Cairns International. I have noted on your reservation to not send you these surveys each time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Georgia Mcswan Assistant Manager

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