Hotel - Pullman Cairns International
Pullman Hotel Pullman Hotel

Pullman Cairns International Hotel

4.0/5 2,380 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • CAIRNS INTL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beautiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

  • 321 rooms
  • 254 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • WiFi in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 4,624 reviews

Our guest reviews for Pullman Cairns International

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,380 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 18/07/2018 AccorHotels certified review
« Relaxing »

Staff were very helpful and receptive.

Anonymous Business - 18/07/2018 AccorHotels certified review
« Great hotel but really slow elevators »

Loved the room and the hotel, attended the SOMANZ conference, found that the elevators took an extremely long time (I waited in excess of five minutes on the fourteenth floor after calling elevator) but did note that one was being refurbished.

Andrea C. Families - 17/07/2018 AccorHotels certified review
« Excellent attentive service »

It was such a surprise and a delight to be moved from the Novotel to the Pullman Cairns International. The hotel staff in all areas were extremely welcoming and responsive. Nothing was too much trouble for them. The entrance to the hotel whilst grand, felt sophisticated, yet inviting. Our breakfast experience on Saturday 14th July was great. The staff were attentive and on the ball. Continuously clearing plates from tables. The buffet was plentiful and had a great variety of foods to accommodate all diners. Acknowledging that the decor in the suite is somewhat tired, the space, the cleanliness and the views from the balconies certainly outweighed the decor. We absolutely loved the accommodation and look forward to returning. The pool area is lovely. Just a couple of brief comments here: the towels weren't replenished, so upon arriving my husband had to call housekeeping to have more delivered. The pool was also very cold as was one of the spas. (Even too cold for a Victorian!) the heating definitely should have been on, particularly during the winter months. Finally, the timing of the lift maintenance during a major conference, perhaps wasn't the best. There were long waits in on the ground floor, particularly when the conference ended for the day or delegates were on a break. Other than these minor negative comments, your staff should truly be commended. Whilst short, we thoroughly enjoyed our stay. Thank you.

Em Business - 17/07/2018 AccorHotels certified review
« Excellent »

Friendly service, spacious room.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review EM, we appreciate your feedback and look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Leah Families - 17/07/2018 AccorHotels certified review
« Holidays »

Once again we thoroughly enjoyed our stay at the pullman. Staff are always very friendly and helpful. One small negative was the shower and toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your review Leah, I am pleased your stay with us on this occasion was enjoyable! We look forward to your next visit! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Chris B. Business - 17/07/2018 AccorHotels certified review
« Great as always »

All the staff take a personal interest in how I've been since my last visit to them which is a really nice touch. It's certainly my favorite place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Chris Thank you for your feedback, always a pleasure to hear from you and we look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Anonymous Business - 17/07/2018 AccorHotels certified review
« Rooms need a facelift »

Hotel is nice enough downstairs but the rooms need a refurb and the aircon is too noisy and cold at night.

Jing S. Families - 17/07/2018 AccorHotels certified review
« Good location, nice room with cooking facility »

We booked a 1-bed room suite for 2 nights to celebrate my mum's 84th birthday. The balcony has views of sea and land which is very nice. The location is convenient and also close to beach. Mum had good time, so were we.

Anonymous Business - 16/07/2018 AccorHotels certified review
« this was a great place to stay »

hotel was nicely central and convenient to conference centre, restaurants and shops

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, we are pleased you had an enjoyable time and the hotel was conveniently located for your time in Cairns! We hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Di Families - 16/07/2018 AccorHotels certified review
« very delightful experience, lovely venue and staff »

staff were very polite and helpful and the hotel was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Hi D Thank you for your feedback! I am delighted that you enjoyed your experience with us and I hope we can welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Miggi C. Business - 16/07/2018 AccorHotels certified review
« Welcoming, generally efficient - great breakfast! »

Only slight frustration was that The Pullman Room was still locked at time of reserved meeting and not set up for number of guests expected. I had to seek assistance whilst guests waited.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your review, I am pleased that your stay was enjoyable for the most part! We appreciate your comments regarding the meeting room, we will be sure to follow this up with our function team accordingly! We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Anonymous Business - 16/07/2018 AccorHotels certified review
« A few issues that were resolved quickly. »

Issues with the room but resolved after I submitted feedback via wifi survey. Annoying that the lift was so slow and we couldn't use the stairs. Breakfast buffet and the view was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, I am pleased that we were able to resolve the issues you experienced quickly! We appreciate your comments regarding the lifts, we are working to have the last elevator up and running shortly, and appreciate your patience and understanding.We look forward to welcoming you back again soon. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

John G. Couples - 16/07/2018 AccorHotels certified review

It was very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your review John! We are pleased you had an enjoyable experience, and we hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Francesco Business - 16/07/2018 AccorHotels certified review
« Perfect »

Kind personnel,always available for questions, very nice room

Our hotel has responded to the review
Our hotel has responded to the review

Hi Francesco, Thank you for your review, and such kind words! I am pleased that the team were welcoming and helpful and you found your room to be comfortable. We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Penelope B. Business - 15/07/2018 AccorHotels certified review
« Great position and lovely facilities »

I stayed here for a Conference so it was great position for access to the Convention Centre and also for the Cairns waterfront. Tried to order room service one night and was put on hold and didn't get through - my only small difficulty. Staff were delightful.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Penelope Thank you for taking the time to give us your feedback, I am delighted that our team were delightful and you enjoyed your time with us!! We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Beagle Business - 14/07/2018 AccorHotels certified review
« Reliable and comfortable »

Great night sleep - comfortable bed and fantastic block-out curtains. The lift issues were a mild inconvenience as too the overcrowding in the breakfast area. Coffee / tea should be served to the table as all 5* hotels do so around the world.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Beagle Thanks for taking the time to tell us about your stay, I am pleased that the room was comfortable and you enjoyed a sleep in! We appreciate your comments regarding the lifts and breakfast, these will be shared with our management team for consideration and follow up. Thank you once again and we look forward to welcoming you back in the near future! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

M F. Friends - 14/07/2018 AccorHotels certified review
« Lovely helpful staff »

After 5 stays over 5 years always enjoyed the rooms very clean and comfortable and love the convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Hi M f. Thank you for your review, it is always a pleasure to hear from our regular guests and we look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Gillian Business - 14/07/2018 AccorHotels certified review
« Pity about the lifts! »

Great room. The day the room wasn't made up due to the door note falling off the reception sorted it within 20 mins. Good breakfast choices but long queues at egg bay due to many guests. Big issue was the limited lifts with so many guests. Not sure how you can sort this while renovations happening. Most frustrating. Staff most helpful, most happy with the stay. Will try again!!

Our hotel has responded to the review
Our hotel has responded to the review

Hi Gillian, Thank you for taking the time to tell us about your stay, we appreciate your comments! We also appreciate your understanding surrounding our elevators, the last lift is due to have works on it completed shortly, and we apologise for the inconvenience caused. We hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Anonymous Business - 14/07/2018 AccorHotels certified review
« Not the best experience. »

I've stayed at this hotel before and it was ok. This time it wasn't a great experience. I discovered a number of cockroaches in my hotel room and when I informed the front desk they this shrugged and said they would inform house keeping, not a great response. Order dinner in the hotel restaurant and asked for my steak to be medium rare, it came out medium to well done. It wasn't an enjoyable meal. So overall my experience was poor and I won't be staying at this hotel for future business trips to Cairns.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to review our hotel and your experience, it is disappointing that we did not meet your expectation. We have contacted you directly to discuss your concerns and hope we can welcome you back again in the future. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Tejas K. Families - 13/07/2018 AccorHotels certified review
« The best »

The best

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your review Tejas! I am delighted you had an enjoyable experience. We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

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