Hotel - Pullman Cairns International
Pullman Hotel Pullman Hotel

Pullman Cairns International Hotel

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4.0/5 2,306 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • CAIRNS INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beautiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

  • 321 rooms
  • 254 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • Crib on request
    • WiFi in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,195 reviews

Our guest reviews for Pullman Cairns International

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,306 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Megan Couples - 20/04/2018
« The experience was perfect. »

I had a great experience. The staff were all very friendly and efficient. The service was fantastic across the entire experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Anonymous Couples - 19/04/2018
« Mrs »

Great location, nice hotel!! Not happy we had to pay for car parking....

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review of our hotel! Yes we do charge for parking but there are other parking alternatives around the hotel, so I am sorry if they were not explained to you. We are pleased you enjoyed the rest of your time with us and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Mark M. Business - 19/04/2018

It was very good. All staff were fantastic particularly Robert and Cynthia in the restaurant. The room attendants were also very friendly as were reception. The only negative was the television. It took forever to turn the tv on and off and find the Channel I wanted. The picture was also off the sides of the tv so couldn’t see a lot of the picture. My colleagues in other rooms had exactly the same problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for the great review of our hotel! I apologise that you had trouble with the TV, please rest assured we currently are in the process of replacing them. Thank you for taking the time to remember our staff's names, we will be sure to share with them. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Anonymous Business - 19/04/2018
« Sometimes frustrating »

Rooms excellent, food great, customer service above expectations. Down side constant queuing for lifts as one was broken down first couple of days. Second one broke down after that and waits of up to 30 minures at peak times to get up or down from room with one lift.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you for your understanding with our lifts, we did have a brief period where we did only have 1 lift available but this was soon repaired. I apologise for the delays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Morgan C. A. B. L. Couples - 19/04/2018
« Great location and super hotel »

Staff very helpful and hotel was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morgan C., We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

TripAdvisor review
Couples - 19/04/2018
« Great location »

From the minute we stepped out of our car the service began. The valet parking was excellent, the staff only too willing to help. The checkin in assistant, Miles, checked us in with ease giving full details of the hotel’s facilities. The room was bright and airy, a good size and very clean and fresh. Breakfast was everything you could ask for. The staff were always available to assist. We would stay again if the need arose. We had no issues.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Karen W, Thank you for your review! We are so pleased you had an enjoyable stay and loved our staff and rooms! We cant wait to welcome you back again. Warm Regards, Georgia Mcswan Assistant Manager

AccorHotels certified review
Jeff Couples - 18/04/2018
« Perfect »

We always enjoy staying at Pullman International Hotel Cairns. Our recent stay was as good as it gets. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, We very much appreciate your comments regarding your stay at the Pullman Cairns International. We hope you enjoyed being Loyalty Guest of the Day! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Karina G. Couples - 18/04/2018
« Good but can be much better »

Stay was great, room spacious & airy, great views over the Inlet & ranges Room was very dusty & there was mouldy stain under the minibar seat Daryl Braithwait playing at the Reef Casino until after midnight - we had a front row seat but could not escape the noise even with the door & curtains pulled closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karina, We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you for your feedback regarding the cleanliness of the room, I will be passing this onto our Housekeeping Management. I apologise that you found your room to be a front seat show at Daryl Braithwait concert, we would of been happy to room move you. We will pass your comments onto the Casino to ask them to keep it down! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Michelle Business - 18/04/2018
« Nice hotel (little dated but clean and good facilities), great location, friendly staff »

Hotel was nice enough, staff were always friendly and helpful, amenities were good and location was great, loved being able to make my own juice at the breakfast bar! Couple of minor negatives - the reception area air con was freezing, the bathroom fogs up a lot due to lack of ventilation, the electronic door cards constantly needed to be redone (even though I made sure to keep it away from phone) and the some of the décor is a little dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you for your feedback regarding your concerns, we are currently looking to replace the key cards and the decor, but I will pass your other comments onto our maintenance department. On a positive note, I am pleased you enjoyed our amenities, location and Buffet Breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Alastair Solo - 18/04/2018
« A very pleasant experience »

I enjoyed my stay. The service was great and all staff very friendly and obliging from reception, restaurant and bar staff as well as housekeeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alastair, We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you for your feedback regarding room renovation, and we are currently in the process of having this done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Robert O. Business - 18/04/2018
« Still the best property in Cairns »

I have been staying at this property for 25+ years and am delighted to note that the Pullman brand has maintained the old charm and added some extra personal service levels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert O., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Ck Business - 18/04/2018
« Comfortable and relaxing »

The hotel was very welcoming and smelled fresh on each arrival. The staff were great. There were a broad variety of offerings at the breakfast buffet. I appreciated the filtered water near reception. The lobby bathrooms were sometimes overused in the morning from guests checking in early from international flights. There was a fridge but no microwave in the room. Apart from that, the stay was very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CK, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Jenny Couples - 17/04/2018
« Excellent.. »

The staff were extremely friendly and professional. The rooms were spotless and beautiful. Breakfast buffet was great. Loved our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, Thank you for the great review of our hotel! We are so pleased you loved our staff, room and buffet breakfast! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Rosaria M. Families - 17/04/2018
« As always a lovely stay »

Staff always pleasant. Room always clean. Breakfast is awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosarla, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Anonymous Couples - 17/04/2018
« Very nice hotel in great location downtown »

Very pretty lobby and building inside, but drab pale yellow exterior. Had a great harbor view room, beautiful. Very helpful and accommodating staff. Had a noise intermittently for a couple days that they determin wes due to work on their 3rd elevator that was being worked on so we were given a different room on a different floor. We appreciated that although requires us to move our things obviously. Our bigger, picky item is regarding ice in our room. They don’t have ice machines in each floor. So they will bring you a bucket of ice for $6 or you can go to the bar in the lobby and pick it up for free. I’ve never been charged for ice in a hotel ever. Seems unnecessary and inappropriate to “unbundle” this cost on customers when there isn’t an ice machine in our floors to use. Again, otherwise JD a great stay and would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review of our hotel! I apologise for the inconvenience you had caused by the renovation on our elevators, I am glad we were able to move to a more comfortable room. We do charge for the delivery of items to guests rooms, but I will pass your comments onto Management regarding an Ice Machine on each floor. We appreciate your feedback and we are glad that you enjoyed the other areas of stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Judith M. Families - 17/04/2018
« an enjoyable stay as a result of good accommodation and friendly service »

an enjoyable stay as a result of good accommodation and friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith, We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Jean K. Business - 17/04/2018
« Very relaxing »

Was a very pleasant stay staff was caring and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Belinda Families - 17/04/2018
« Enjoyable »

Staff were friendly, rooms were clean and well presented

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, Thank you for the great review of our hotel! We are so pleased you enjoyed our rooms and found our staff helpful! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Songli Business - 16/04/2018
« hotel with wonderful balcony and bad elevator »

Elevators are broken. It always took us 5+ min to wait.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Songli, Thank you for the review of our hotel! We are currently renovating our lifts so i would like to apologise, but we are working to have them fixed. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

AccorHotels certified review
Anonymous Families - 16/04/2018

The location was great and so was the accommodation. I left my medication in the bathroom when I check out and no one bothered to call which was a bit disappointing. I realise this is my fault but it would be nice if someone rang and tried to get it back to me.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review of our hotel! I have followed up with our Housekeeping Manager regarding your medication and she will be in contact with you shortly. I would like to also apologise that no-one contacted you and we will pass these comments on to our Management. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards Georgia Mcswan Assistant Manager

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