Novotel Newcastle Beach Hotel

The room was upto expectations, and the presentation overall, including staff, was excellent. The car parking was also efficient unlike some other hotels where their own parking systems are a nightmare.

Accommodation was clean and comfortable. Our stay was only short and rushed so we were unable to spend much time in the restaurant on the Saturday evening as we had a peformance to attend.

Please note I actually stayed from 6-11 July and not for 1 night. I usually really like being at this hotel however this was not my most enjoyable stay. I felt that because the majority of nights were pursuant to a significant deal, I did not receive the other benefits of being an Accor member (except for a daily newspaper and 3 free drinks). The room was not properly cleaned and maintained each day although this was rectified once I mentioned it. The level 2 bathroom is not clean - dirty walls and floor (even though I used it in the mornings). The staff in the restaurant and at reception are always very good. The chef is amenable to varying the menu to suit children's requirements.

Short, sweet and comfortable. Extremely polite and friendly staff. Used the gym. Very convenient. Parking seems to be expensive for Newcastle(?) Didn't get the sense we were near a beach.

It was a good stay! Thank you!!

Excellent customer service (above and beyond) at all levels. Room was excellent. 2 week business trip to Newcastle - stayed 1st week. Booked Mecure Charlestown the second week as it was closer to work. This facility should not be under the Mecure or Accor brand - could not stay there. Phoned Novotel Newcastle Beach to see if they had a room available and they did!! Preferred to drive 40 minutes to work staying at Novotel Newcastle Beach - lovely place to come back to when being away from home for work!!

Quiet & comfy

The bedding was extremely comfortable, and the heating system as well. It was definitely a great place to stay.

The stay was good. The hotel is very clean and the rooms have everything you need. My only complaint would be as a Gold Le Club member, the girl that checked me in didnt seem to understand what that was and didnt give or attempt to provide any of the normal extras that come with that. Eg. no free drink or room upgrade. Overall though the stay was good and I would return to the hotel on my next visit to the region.

It was a very pleasant experience and I loved how lovely your hotel staff were in general. The only slight complain I have was that my bed was only made once. But other than that the service you guys offered was completely wonderful.

Room was a bit dirty. Bathroom had female hair un and down walls. A necklace was found on the writing desk chair so obviously not cleaned. No towels in gym area.

Overall good experience

Staff were excellent and considerate, additional requests were attended to - great staff on the front counter

Always with friendly and supportive staff plus the cleanness

The spa didn't work properly, the steam room was out of order - so not really impressed. The air conditioner in our room was faulty and the amount of condensation on our windows resulted in water pooling on our window sills and running onto the floor - so even though we had water glimpses we couldn't enjoy them. Breakfast - had to sort through 4 cereal bowls before obtaining a clean one. The beds were lovely and comfortable and the room spacious - just a shame the maintenance side let the hotel down.