Novotel Newcastle Beach Hotel

My initial experience over the phone was very good. When we arrived I was looked after by Sherie who also looked after me over the phone. Sherie was most helpful and very friendly. We had asked for wine and a cheese plate to be in our room when we arrived, which they were. The wine was a very nice one and the cheese and crackers were good. A knife to spread the paste and cut the cheese would have helped. The room was clean and tidy. Being an Accor Club member I was a bit disappointed I couldn't use my free night for either of the two nights. I was probably a bit disappointed with the view from the balcony. If we had been on a higher floor I'm sure we would have had a better ocean view. Having said that I would certainly stay at the Novatel again. I did appreciate the wine and cheese being complimentary, thanks.

Excellent service, good location for our stay

Close to the beach, friendly staff, good food

Everything apart from lack of newspaper delivery was fine. Appreciated the welcome drink and cheese platter.

We had a great stay. The staff were very helpful and very accommodating to our needs. We would gladly return to this hotel!

I have stayed about 9 times and (5 out of the 9 times held training at the hotel) on business over the past 10 months and my frequent return is never noted when I check in.

Not good sleep, breakfast good and spa and steam room good

We travelled to Newcastle for a family funeral and found the hotel to be perfect for our family of 8 adults and 1 baby. The staff were great throughout our stay and nothing was too much trouble. Ella & Erica were very helpful over the phone when I made the booking - organising a cot for 5 mth old baby and placing our 4 rooms together with lovely views over Newcastle beach.

Parking, check-in is not a problem Wifi could be explained better at reception rather than having to ring and ask gym not opening until 6.00am is a problem

This is the second time I have stayed at the Newcastle Novotel. Again, the service was outstanding - friendly and very efficient. Each and every staff member appeared to be enjoying their role and working hard to meet the needs of customers. I can honestly say it is probably the best service I have received in a hotel, Accor or otherwise. The location, with only a short walk to the beach is great. The rooms and lobby are nicely decorated. The dinner in the restaurant was excellent. Whilst the buffet breakfast was smaller than some, it was lovely that staff asked about coffee and eggs when we were seated. My only suggestion for improvement (from my 11 year old daughter) is to include Nickelodeon in the TV channels (not just the junior version). Thank you for a wonderful stay.

Staff was great

The Novotel is located right were you want to be in Newcastle near the beautiful beach, restaurant precinct, and shopping mall the heart of the city. The food at the in house restaurant on the ground floor was very high standard and great value [we ate most meals there it was so good.] Our room was on the second floor with no view to speak of however the bed was amazing. The best thing for us overall was the amazing friendly staff who were all lovely.

very comfortable and excellent staff service.

the hotel was very good and the parking also - that matters after a drive. We had been given an upgrade which was nice as was the member breakfast rate The restaurant had a good range for the evening so we were lazy and didn't venture further to eat. the only thing out of the control of the hotel was the water main burst which they coped with well, my only suggestion would have been to offer guests bottled water free so they could fill kettles etc. Short walk to the beach and the centre - a good stay and we would go back - arr round staff were excellent - restaurant, front desk and daily room clean. Well done yet again Novotel

Great clean love the water and apples in the lobby