Hotel - Quay West Suites Sydney
section.presentation.hotel.accorhotels
Sans marque Hotel

Quay West Suites Sydney

98 Gloucester Street  The Rocks 
2000  SYDNEY
AUSTRALIA

1,292 reviews
TripAdvisor Rating Based on 1,292 reviews
See rates
Best price guarantee
From
From 278.00 AUD Non member rate
From 278.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Air Conditioning
  • SYDNEY INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Featuring a range of elegant one and two bedroom suites in the heart of the city, Quay West Suites Sydney provides an excellent home-away-from-home for both business and leisure travellers. Suites at this exceptional Sydney hotel provide everything neededfor a relaxing stay, including a fully equipped kitchen, laundry facilities, a separate lounge and dining area, a luxurious, modern bathroom and a separate bedroom. Guests can enjoy spectacular views over Sydney Harbour or the stunning Sydney skyline.

  • 100 rooms
  • 100 non-smoking rooms
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,882 reviews

Our guest reviews for Quay West Suites Sydney

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,292 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Peta Business - 12/08/2017
« Increasingly Disappointing  »

I've been staying at the Quay West for about ten years for business and have found the service and standard overall is really going downhill. I had a lot of difficulty booking over the phone earlier this year on several occasions and found the phone rarely answered. The staff during the visit seem friendly enough but many of them uneducated and no one seems to do enough to make sure you leave with a smile on your face. Breakfast was disappointing. I ordered poached eggs with my avocado on toast and the meal came without the eggs. The young girl serving said she didn't know how to make coffee which caused a delay waiting for another staff member. Room service was expensive and just ok (though the scotch fillet was very good). My room wasn't perfectly clean with black hair and red wine stains/ drips in the bath tub. I spoke to several people about trying to get the smart tv to work and nobody seemed to know. When I first asked tne man at reception even told me "look I've really got no idea". After speaking to two other people I eventually had a call to say the functions were disabled - which I found disappointing considering there were no in room movies available (which seems unusual for a five star hotel). Location is very good however. And the concierge is always very friendly (though my last three visits he hasn't met me at my car like previously and I've had to bring in my own luggage - unlike other hotels I've stayed at in Sydney). Overall, based especially on my last three visits, I feel the experience is just ok. More of a 4 star experience than a 5. I will likely try and book elsewhere next time around.

AccorHotels certified review
Caroline C. Families - 11/08/2017
« Perfect hotel in the perfect location  »

We had an amazing stay in our two-bed apartment with harbour view. The accommodation was perfect and the room was incredibly well equipped. The central location was perfect for sightseeing. I would highly recommend this hotel.

AccorHotels certified review
Steve (. Families - 10/08/2017
« What a great stay.. »

What superb views from our room overlooking the Opera House and Bridge. We arrived early from our overnight flight and were pleasantly surprised that our room was ready. Reception and Concierge were really helpful, booked us a day trip trip to the Blue Mountains and Taxi to the Airport. Walking distance to the quay's and most places. Room was clean and had plenty of amenities. We went in one of the two pools while here (one being refurbished). The only problem we had was a bit of a wait for some food one evening from room service.

AccorHotels certified review
Jake Couples - 09/08/2017
« Great »

Got the highest floor as requested and the girl at the front desk had exceptional customer service

AccorHotels certified review
Anonymous Families - 09/08/2017
« Great location »

Generally good but first night was loud due to occupants of next room banging on their door. Possibly better supervision of teen travel groups or separate floors

AccorHotels certified review
Rebecca S. Families - 09/08/2017
« Comedy of errors »

The enamel in sink majorly cracked and cut my daughters finger, but it was late at night and my other daughter was sleeping so i just made the bathroom off limits. The doona had no cover which was surprising as it had multiple yellow stains that i surely would have tried to cover if i was going to make guests use it. Breakfast was to be included in our stay. When we went for breakfast i asked about the eggs available. The waitress told me our breakfast was just the buffet and there was a solitary hard boiled egg the four of us could share :) 20 minutes after sitting down we were advised we could in fact order anything. We did order however our children werent keen on allowing us to enjoy our meal as we had already been there for 40 minutes when it arrived. We were going to luna park afterwards which they were protesting would be more fun than watching us eat our eggs :( So far not so good but unfortunately it gets worse. Back home today we check our account before heading out to get my daughters arm xrayed. A couple of hundred in the account so i take the car to work and my husband sets off to catch public transport to dr than xray. When trying to top up his opal card to get from dr to xray he is declined. He goes online to find Quay west suites has a pending transaction holding $424 on the 6/8 of my money and debit for $328.21. This leaves my husbands account in the negative. He rang and spoke with John from Quay West who should be on the wall of shame this week for his lack of empathy and unwillingness even offer an apology. Even thpugh David explained the scenario he had been put in John response of it will be done quick in 24hrs showed he hadnt listened to what David was saying. My husband than had to walk with my 3yr old to get the xray done and i had to leave work early to pick them up.

AccorHotels certified review
Mr. P. C. Couples - 08/08/2017
« Mr. Paul Coates  »

We had a lovely time staying with Quay West until we got the account by email. I was given a figure when checking out only to be charged an extra $100 plus for no apparent reason, totally unforgivable after the staff who we had direct contact with were well up to their task & more at times.

AccorHotels certified review
Anonymous Business - 07/08/2017
« Poor support for loyal Accor members »

Am a Gold member. Stayed 5 nights. The only welcome gift was a bottle of water, an apple and a piece of cake. I've been staying at this hotel for several years and the welcome benefits for being a loyal member of the chain has gone downhill. No room upgrade was offered (had to ask) but advised that no room was available (same reason as always). Only 2 drink vouchers were provided for 5 nights of stay. Room A/C had no adjustments (was too cold for my liking) and the bathroom had the odour of a leaking sewer main. The lifts to Harrington Street were also "being upgraded" for the majority of my stay. No express checkout paperwork was provided. Based on this visit compared to all the other times I've stayed at this hotel, I'd rate this very poorly.

AccorHotels certified review
Isa Families - 07/08/2017

Magnificent view. Very good breakfast. Extremely helpful staff. Only deception is to find paying internet service, furthermore with a maximum of 3 devices covered. Quite cheap considering the price paid for the apartment and overall 2017 hotel policies...

AccorHotels certified review
Jannine O. Families - 07/08/2017

Excellent views, friendly helpful staff Weekend room servicing below satisfactory Kitchen needs cleaning, cupboard hanging off hinge

AccorHotels certified review
Sid Business - 07/08/2017
« Excellent place to stay »

Good location, close to Circular Quay, had all amenities I needed and expected in a serviced apartment. Rooms were neat and tidy, bathroom was good and staff were polite and helpful.

TripAdvisor review
Business - 05/08/2017
« Spoil yourself »

As someone that travels a lot this site is where I mix business with pleasure. Always a good place to join up with overseas customers and show of the Bridge and the Harbour. At the bottom of the city it's easy to get anywhere, staff are great and the view from the bars and restaurant are second to none.

AccorHotels certified review
Sandy N. Families - 03/08/2017
« Wonderful view of the Sydney Harbour! »

A great place to stay close to Sydney sights and amazing views of the harbour. Thanks to Owen for all your information about Sydney and for organising our family of 6 transport to the airport. Highly recomend!

AccorHotels certified review
Mort Couples - 02/08/2017
« Mark - Treated with the utmost proffesionalism »

From the people at reception to the Concierge everybody was what we would have expected. Nothing was to much trouble could not rate the staff highly enough. Take away meal at Restaurant was excellent value for money We found the interiors of the room well kept and in very good order although our room was showing signs of a bit of wear and tear. We were charged $10 a day for WiFi and found this a bit strange because other places we stay at the WIFI is free. Beeper from Wilson Security car park on the opposite street was a little too load but did not detract from our stay

AccorHotels certified review
Andrew M. Families - 02/08/2017
« Great location Great service »

Friendly staff close to everything great rooms with top view. Only downside was the cost of parking

AccorHotels certified review
Laura Families - 02/08/2017
« family stay for 4 nights  »

Generally very good. Excellent central location near the Rocks and super view of Opera House and Bridge. Rooms good overall. Some cupboard doors in kitchen needed some tlc. Also requested maintenance for the shower door which did not close properly - but this never arrived. Reception staff helpful. Pool area being renovated - still open for use but a bit chilly!

AccorHotels certified review
Mary D. Families - 01/08/2017
« Best Place to Stay in Sydney!! »

From the moment we arrived the stay was perfect. The location was great, an easy walk to the Bridge as well as the Opera House. The staff was very friendly. Our room was not ready (we arrived early in the morning) but the staff took our luggage and took it to our room when it was ready. They called us when our room was ready. The room a postcard view of the Harbor. We had a 2 bedroom suite which was perfect for our family of 4. The room was well equipped.

AccorHotels certified review
Graham W. Solo - 31/07/2017
« Location, Location, Location »

Lovely comfortable apartments right in the heart of Sydney with Circular Quay and "The Rocks" within easy walking distance and easy access to down town Sydney. View from my apartment was just stunning.

AccorHotels certified review
Lisa K. Business - 31/07/2017
« Fantastic  »

Really amazing place, location and service

AccorHotels certified review
Jim Families - 30/07/2017
« Awesome  »

The Concierge was the best!!

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 278.00 AUD Non member rate
From 278.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 240 m Harbour Rocks Hotel Sydney - MGallery by Sofitel
Harbour Rocks Hotel Sydney - MGallery by Sofitel
From
From 242.10 AUD Non member rate
From 242.10 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 570 m Pullman Quay Grand Sydney Harbour
Pullman Quay Grand Sydney Harbour Hotel
From
From 359.10 AUD Non member rate
From 359.10 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 580 m Sofitel Sydney Wentworth
Sofitel Sydney Wentworth Hotel
From
From 224.00 AUD Non member rate
From 224.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 710 m ibis Sydney King Street Wharf
ibis Sydney King Street Wharf Hotel
From
From 174.00 AUD Non member rate
From 174.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SYDNEY
See rates