Hotel - Quay West Suites Sydney
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Quay West Suites Sydney

4.5/5 1,512 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
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Hotel location

Our rooms

Featuring a range of elegant one and two bedroom suites in the heart of the city, Quay West Suites Sydney provides an excellent home-away-from-home for both business and leisure travellers. Suites at this exceptional Sydney hotel provide everything neededfor a relaxing stay, including a fully equipped kitchen, laundry facilities, a separate lounge and dining area, a luxurious, modern bathroom and a separate bedroom. Guests can enjoy spectacular views over Sydney Harbour or the stunning Sydney skyline.

  • 92 rooms
  • 92 non-smoking rooms
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Microwave in room
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 4,321 reviews

Our guest reviews for Quay West Suites Sydney

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,512 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Elizabeth C. Couples - 14/02/2019 AccorHotels certified review
« Another world on the same Planet »

First rate! A stunning view of the Opera house and Harbour Bridge. We watched as the Sydney Ferries performed an elegant Ballet as they arrived and departed from their respective wharves. If only someone could put their “ dancing” to music, we are sure that visitor numbers to Sydney would soar even higher. The friendly service by all of the staff that we met cannot be too highly praised. Edward ( the Consierge ) knows that we still have $A26 left on our Opal Card which we have been told is valid for nine years, so we WILL BE BACK!!

Krystal Couples - 13/02/2019 AccorHotels certified review
« Nice apartment, clean, great location »

Overall our stay was very positive. The apartment was clean and tidy, and was very spacious. Check-in was quick. Location was very central to everything we needed. The only concerns we had were things like the air conditioner being very temperamental - the lounge room had to be set to 5 degrees for the bedroom air conditioner to be cold enough to sleep (if the lounge room was higher, it didn't matter that we had the bedroom set to 5 degrees!). There was no price list for the mini bar provided for the first 2 days, housekeeping obviously noted and corrected this later in our stay. There was no guide to Quay West - therefore we didn't know any details of the location of the pool, it's opening hours, or details for the restaurant/bar, etc. We would definitely be happy to stay at Quay West again in the future.

Steven C. Families - 13/02/2019 AccorHotels certified review

Good experience overall

Lachlan Couples - 12/02/2019 AccorHotels certified review
« Unbeatable views »

The Harbour views from this hotel are hard to beat. From our room we could see the bridge,circular quay and the opera house. The only issue we had was the AC not responding when we adjusted the wall however once we alerted the staff it was immediately resolved. The breakfast was great as was the coffee, they maybe could have had one more waiter and they wouldn’t have been so busy. Room were nice, they are almost due for an update but who goes to Sydney to stay in the room. Overall we had a great time and would 100% stay here again.

Anonymous Friends - 10/02/2019 AccorHotels certified review
« Lovely location in the centre of things. »

Nice vacation, although facilities in the apartment were not quite as successful, with,for instance, the oven refusing to function.....the position of the hotel, and our superb views, compensated to a great extent.

Paul-herve B. Families - 09/02/2019 AccorHotels certified review
« Great location, average experience »

Apartment was very conveniently located and furbished for a family of 4. Some inconvenient situations happened during our stay, A/C went down during the day with 29 deg inside apartment when back inside, fridge forgotten to be refurbished, same for shower gel/shampoo. Breakfast is not worth it, pastries outdated, and make to order dishes very average. Altogether we enjoyed our stay as location beat everything with young children. Apartment facilities with laundry is a big + with young kids. Service needs improving. I would come again if price / value ratio can improve.

Rose S. Solo - 09/02/2019 AccorHotels certified review
« Exceptional »

The service was impeccable - super friendly and helpful concierge and front desk; and room service. The space was incredible, with views of the harbour, the breakfast fresh and delicious - felt like home! I have already highly recommended Quay West Suites to friends.

Jennifer W. Couples - 08/02/2019 AccorHotels certified review
« Perfect accommodation for a short visit to Sydney. »

Quay West is ideally situated for access to all the key attractions and transportation options to maximise your stay in Sydney. The rooms are spacious and cleaned daily. Having the washing machine and tumble dryer in the room is a great benefit. The team are very helpful and nothing was too much trouble. We arrived around 7am and Edward arranged for us to be able to shower and change and make the most of the morning until our room was available later. Edward also helped with information about local transportation we made full use of our Opal cards to go to Manley, Coogee, Bondi and the Sydney Cricket ground. This is our second visit and we will definitely return on our next trip. Thank you for a great stay.

Anonymous Business - 08/02/2019 AccorHotels certified review

Pretty good but the check in time took to long.

Christopher B. Couples - 08/02/2019 AccorHotels certified review
« A Disappointment »

Unfortunately whilst the hotel is situated in what would be a much sought after location by the harbour bridge and Circular Quay, it is currently within close proximity to a building under redevelopment and road works. The construction noise from both were virtually incessant with work continuing until the small hours or overnight as well as throughout the day. Whilst this was not the fault of the hotel, no warning or notice of these long term works was provided. A change of room would not have improved the situation

Anonymous Business - 07/02/2019 AccorHotels certified review
« Adequate »

I am a regular weekly customer. It was my first visit for 2019. Check in is seamless. However, There was no welcome water / platter in my room on arrival. There was no shower cap. Little things like this demonstrate that standards are slipping and it is not the same facility or service as it was 3 years ago.

Danny C. Couples - 06/02/2019 AccorHotels certified review
« Fabulous »

We were celebrating our 25th wedding anniversary and we really appreciated the bottle of champagne and card on our arrival.

Julie B. Families - 05/02/2019 AccorHotels certified review
« Family Weekend »

It is always lovely to stay at this hotel, the staff are warm, friendly and always willing to accommodate requests if they can.

Maria Families - 05/02/2019 AccorHotels certified review
« Location, location, location »

Overall, a pleasant experience.

Stephanie G. Couples - 04/02/2019 AccorHotels certified review
« Really Good »

We were greeted warmly on arrival by the concierge and reception staff; our room was above expectations as we had lovely water views overlooking Barangaroo and also a view of the Harbour Bridge. We were then delightfully surprised with a complimentary bottle of Bubbles and a hand written note offering congratulations and best wishes for happy 50th Wedding Anniversary. Breakfast was delicious; and the only negative during our stay was that the lift call buttons were out of order on Sunday morning, but the staff did their utmost to mitigate any inconvenience by doing their best to send up the lift as soon as possible and thus the wait time was not that long. All in all, our experience was REALLY GOOD!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie G., Thank you very much for your outstanding ratings following your time with us at Quay West Suites Sydney. We are thrilled you enjoyed your stay and had a memorable experience. Thank you for choosing Quay West to have your celebrations at. The team and I value your feedback and we look forward to welcoming you back to Quay West again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Stephen W. Families - 03/02/2019 AccorHotels certified review
« excellent hotel in an excellent location »

Great location. Rooms and facilities were good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen W., Thank you very much for your outstanding ratings regarding your stay at the Quay West Suites Sydney. We value your feedback and your choice to stay with us and hope you will return when we have finished our refurbishment project. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Robyn G. Families - 03/02/2019 AccorHotels certified review
« Very comfortable and perfect location. »

Room was spacious, very clean, modern, excellent facilities, used the pool, quiet, cool, all in all very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn G., Thank you very much for your outstanding ratings regarding your stay at the Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Chris L. Friends - 03/02/2019 AccorHotels certified review
« Great ! »

We had a great stay. Staff couldn’t be more helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine L., Thank you very much for your outstanding ratings regarding your stay at the Quay West Suites Sydney. We are thrilled to hear that the staff went above and beyond during your stay and that this was a standout for you, Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Tim P. Friends - 02/02/2019 AccorHotels certified review
« One word —- FAB - U - LOUS !!! »

Wonderful apartment with an awesome view , both day and night . Staff extremely helpful and informative .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin A., Thank you for your outstanding feedback following your stay with us at Quay West Suites Sydney. We are thrilled your time with us was so memorable and that every aspect of your stay exceeded your expectations. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Maria Couples - 02/02/2019 AccorHotels certified review
« Aprt from a room maintenance issue, our stay at Quay West exceeded our expectations. »

We were extremely happy with our stay in our 1 bdr harbour view room with a balcony. The apartment was huge. The view from our balcony was absolutely amazing. The rooms were clean, and the bed was comfortable. Hotel location was very central and perfect for sightseeing and exploring. The breakfasts at the Quartier Restuarant were amazing. Food was delicious and fresh. Very cozy atmosphere and the service was personal and welcoming. Only negative was that i had to call maintenance because the air conditioner in the apartment was not working and it was very hot weather. My call was attended to quickly and a technician was not able to fix the problem. We were offered a room change to a 2 bedroom apartment, however we declined because we loved our balcony view and couldnt be bothered packing up and moving. We were given 2 standing fans and although it was a little uncomfortable without air con, we made do. The staff were very appologetic and did all they could for us. I found all staff members to be professional, helpful and friendly. This includes the concierge, the reception, room service, maintenance and restaurant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria L., Thank you for your feedback following your stay with us at Quay West Suites Sydney. We apologise again that your stay was marred by the air conditioning unit that was not functioning throughout your stay. The whole unit requires replacing and the room has not been sold since your departure until it is replaced. We are thrilled that every other aspect of your stay was outstanding. The team and I look forward to welcoming you back to Quay West Suites Sydney again in the very near future. Kind Regards, James Ferguson General Manager

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