The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,149 reviews

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The Sebel Quay West Suites Sydney - Image 1
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98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Description

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Our accommodation(s)

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Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone
Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open for breakfast daily from 7am - 10am, Lunch Thursday - Sunday 12pm - 2pm and Dinner Tues - Sat from 5pm - 9pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,149 reviews

TripAdvisor Rating  4.5/5  1,767 reviews

Certificate of excellence 2023

Enjoyable stay

Customer review rating 4.5/5

N C. Families - Confirmed reviews ALL

Room is immaculate, close to Circular Quay where all the trains, trams and ferries congregate.

Dear Nadia, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

Great location, helpful staff, great facilities.

Customer review rating 5.0/5

Darcyg Couples - Confirmed reviews ALL

Fantastic location close to International Cruise Terminal and city. Well appointed rooms, clean modern hotel. Amazing facilities.

Dear Darcy, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

Fantastic hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

This was our third stay. The hotel is so well located in a quiet location for such a centrally situated hotel, and the apartment is superb. The staff are all very pleasant and helpful. Can find no fault with accommodation or staff. Thank you again.

Dear Terence, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

Not as good as last time

Customer review rating 3.0/5

Pia Families - Confirmed reviews ALL

We have stayed with you a. number of times and I am an Accor Member. As such we received drinks vouchers only to find that the restaurant was not open that night nor was the bar. We had booked as a last-minute surprise with the kids and had planned to eat dinner at the hotel restaurant. Then in the morning, the breakfast was very different to our past 3 visits where there has always been yummy chia puddings, yoghurts and pastries on the tables, as well as the cooked items (which were still available) My omelette was very overcooked. The staff, as always, were lovely but the lack of open amenities was frustrating as we had young kids and just wanted to stay in at the hotel and eat and have a 'staycation'. Also, I was at the pool area and went to use the phone on the wall to call reception about something and the phone did not work and I did not have my cell phone on me. You should have a working phone to reach reception, especially in case of emergencies since it is a pool area. I am a volunteer lifeguard and anywhere close to public water areas and pools there should always be a working phone/intercom. If the phone does not work you should remove it. As I said, lovely staff, but disappointing other aspects compared to other stays at your hotel. Thank you.

Dear Pia, Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We had made recent changes to our restaurant opening hours and menus which has been updated on our website but please rest assured I will share your feedback with the team. I appreciate you taking time to share your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tissa Wickramasuriya Operations Manager

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Simply a wonderful experience

Dear David, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

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Other web-users rate our hotel

  • 1,179 reviews 9.6/10 Location
  • 1,892 reviews 8.3/10 Room
  • 1,194 reviews 8.7/10 Service
  • 73 reviews 3/10 WiFi
  • 611 reviews 7.8/10 Comfort
  • 426 reviews 6.1/10 Cleanliness
  • 287 reviews 9.1/10 Pool
  • 207 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.