Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.3/5 4,545 reviews

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36 College Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2000 SYDNEY
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,545 reviews

TripAdvisor Rating  4.0/5  2,924 reviews

Excellent service but terrible rooms

TripAdvisor rating 2.0/5

X143BPK Couples - TripAdvisor review

Excellent service but terrible rooms. Planned to stay for 4 nights in a park view room. Arrived to find car parking easy and service polite. However that was the end to the good experience. The elevator and hallways were dirty. The room had water damage, smelled mouldy and was dark. The sheets didn’t quite cover the bed on one side. The view of the park was nice, however the window didn’t let in enough light. Disappointing, we didn’t stay. Found an alternative hotel nearby for a similar price.

A few small issues but overall another good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall this was an amazing 5 days away for my birthday. there were a few small issues: Ordered Ice buckets as there is no room in the fridge to store cold drinks and no sink area to throw some ice in and store drinks to keep them cold. I like ALL my drinks cold, water, soda water, champagne etc. For a jnr suite you need to put in a larger fridge or 2 fridges. On my bday i had 3 guests over and waited 3 hours for ice buckets to cool my drinks so i can pop open the champagne to celebrate. This appeared to be compensated at the time which i am very thankful for. on day 3 we requested the room to be made up while we were out and the room was only partially made up and the bathrobes were not replaced. Even after i called down to get them replaced, they never arrived. Next day housekeeping did a better job making up the room - replacing only one bathrobe so my partner didn't have one. Coffee pods were not replaced and we love our morning coffees. Overall a great stay, I just wanted to point out a few small issues. Given it was a weekend i am sure it was very busy, I wanted to give a huge shout out to the room service manager who was always very polite and obliging with my ice buckets and delivering our meals - i am sure he was glad to see the back of me. :) noting the ie buckets were to also store non alcoholic drinks so they were nice and cold. Enjoyed a few beautiful sunsets by the pool which i love the rooftop there. Staff was very friendly and helpful

Dear Guest, Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you had an overall amazing experience celebrating your birthday at our hotel. We sincerely apologize for the issues you faced regarding the delay in providing ice buckets and the partial room make-up. Your comments regarding the fridge capacity in the junior suite and the room make-up have been duly noted for our improvement. We appreciate your kind words about our team and are glad to hear that our team were accommodating throughout your stay. We hope to have the opportunity to welcome you back to Pullman again. Best Regards, Tharini Wattegama – Front Office Manager Pullman Sydney Hyde Park

Service Lacking

Customer review rating 2.5/5

Leigh S. Couples - Confirmed reviews ALL

Hotel is well located to the Museum for shows, hence our selection. After our first night of two, we left the room at 8.30 AM & placed the 'Please make up my room' sign on the door. We returned at 2.30 PM to find the sign missing and no service had occurred - bed unmade & wet towels on the floor in bathroom. A call to reception was met with an indignant response: 'You want your room done now...just new towels?' The room was attended to without further ado, & the housekeeper prominently displayed a 'Go Green' sign at the bottom of the bed! We had dinner at the ground floor restaurant. the barman was great, & food good, however the waitress service was very poor. She delivered the incorrect bottle of wine & poured it, this was corrected without fuss as expected. When she came with the main course, she hadn't cleaned up the entree plates, so used the dinner plates to push them to the centre of the table & went to leave, I had to ask to kindly remove the dirty dishes! Not really the service I expected from a Pullman.

Dear Leighton S., Thank you for taking the time to tell us about your recent experience with us at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; rest assured your feedback is well valued especially your restaurant experience. We will be taking appropriate measures to address the problem to prevent future occurrence. Hopefully you will give us the opportunity to better serve you in the near future. Sincerely, Celine Pedroso Front Office Supervisor

Poorly maintained fixtures

Customer review rating 3.0/5

Gt Business - Confirmed reviews ALL

I found the Staff and location to be excellent. What is letting this Hotel down is its maintenance of fixtures. For example, stained and damaged walls, cracked and woefully repaired Bathroom vanity and tiles, soiled shower curtain- I managed to clean it myself, don’t know the Cleaners could not have managed this? Also, Minibar was not replenished. The whole place just felt shabby. On the positive, the Bed was excellent and view is quite good. Overall I would struggle in rating this Hotel above 3.5 star.

Dear Mr. T., Thank you for taking the time to tell us about your recent experience with us. I am sorry that your recent stay did not meet the Pullman standards; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer and your feedback specifically with the rooms refurbishment and your breakfast experience is highly noted. Rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Celine Pedroso Front Office Supervisor

Great location Nice stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

It was sadly only a one night stay , no real complaints. Only that there was things left on the floor behind the bathroom door , and some hair in the bath. The room was comfortable , and not noisy. Will be back

Dear Ms. Mel M., Greetings from Pullman Sydney Hyde Park! We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and rest assured this will be shared to the rest of my team. At Pullman, we strive to provide a superior service experience for every customer and your feedback specifically with the housekeeping service and our food and beverage attendants is highly noted. Thank you again for sharing your experience and we look forward in welcoming you back to Pullman Sydney Hyde Park. Sincerely, Celine Pedroso Front Office Supervisor

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