Hotel - Pullman Port Douglas Sea Temple Resort & Spa
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Pullman Port Douglas Sea Temple Resort & Spa Hotel

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4.5/5 1,871 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, including Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

  • 112 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Automatic temperature control
    • Air conditionning with individual remote
    • WiFi in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,452 reviews

Our guest reviews for Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,871 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Couples - 17/06/2018
« Port Douglas catch up »

Pullman Port Douglas Sea Temple Resort & Spa has to be one of the great holiday experiences anyone could wish to have, first class accommodation, friendly helpful staff located in the heavenly Port Douglas, a fantastic combination.

AccorHotels certified review
Tony W. Couples - 13/06/2018
« A Welcome and Comfortable Oasis »

Check-in experience was smooth, informative and welcoming. Our room [an upgrade ] was spacious, modern and comfortable with up-to-date equipment all in good working order. The outdoor furniture was reasonably comfortable but could do with a bit of re-furbishing. Direct access to the pool was a bonus except the pool was really too cold to enjoy. Good dining room experience with excellent staff attitudes and attention. Wine selection was adequate but as with the breakfast offering not 5 star level. With the exception of one fruit the breakfast selection was the same for 7 days; although the quality was fine and the coffee machine a real favourite ! The surroundings, ambience and staff make the place. Wifi was difficult to connect to in the room and very variable speed.

AccorHotels certified review
C. D. Friends - 13/06/2018
« Beautiful accomodation and resort. »

We loved our short visit to your resort. The only negatives were that 1) our water feature in our villa was not working and 2) the garage and car port parking is ridiculously narrow and makes no sense. Seems like an oversight and I’m sure a good few people will have scraped their cars/doors trying to get in and out of these.

AccorHotels certified review
Scott L. Solo - 12/06/2018
« Mr scott l. »

Was only a brief stay were not a lot of time was spent at the hotel, however the facilities were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We are thrilled you enjoyed your brief stay and hope to welcome you back for a little longer in the future! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Paul N. Families - 11/06/2018
« An oasis of quiet luxury and uncommon peace. »

We made the snap decision last week to head north to the blissfully equable climes of FNQ.Port Douglas is a favourite destination for frazzled interstaters to escape the stressful workaday southern winter. God bless her majesty for providing us the opportunity of a long weekend . I headed north Wednesday to further capitalise on the long weekend and chanced upon that gorgeous warm dry and balmy weather that FNQ delivers in spades.. In short the Pullman is magnificent. Understated and cared for the ambience is such that it almost feels like a chore to leave the bosom of its hospitality.... even with the bustle and beauty of the town close at hand. Do yourself a favour and book a suite giving out to the swimming pool. My 4 year old boy who loves the water thought he was in heaven....and just quietly ... so did I. If I have one minor criticism it might be that one more person on brekky duty woul make things run more smoothly. It did seem like the staff were a little under the pump. A chef out front cooking the eggs would be great ! The suites are great and competively priced . Particularly if 2 couples shared the cost. I’ll definitely be back next year.

AccorHotels certified review
Stephen J. Couples - 10/06/2018
« Fantastic »

We felt very spoilt the whole time we were there. Even when there was a problem, the staff turned it around in our favour and made us feel like VIP’s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen J., I am so proud that our team throughout the Resort looked after you amazingly. I will share your compliments with them! We wish you well and look forward to welcoming you back soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Ian Couples - 09/06/2018
« Outstanding »

After one small setback on arrival, that was rectified by the manager, Holly Hopkinson, our stay was once again very enjoyable.

AccorHotels certified review
Helen L. Families - 08/06/2018

The resort was lovely but quite tired and in need of a few updates. Our room wasn't as clean as we would have liked when we checked in, however when we complained to reception it was dealt with swiftly.

AccorHotels certified review
Ciaran I. Couples - 06/06/2018
« Excellent staff and pool »

My wife and I enjoyed our stay. We thought that the staff that we met were excellent and could not have done more to make our stay relaxing. They were at all times professional, knowledgeable and made some great recommendations on where we should visit and how to get there. Stay was slightly let down with confusion around cleaning of the room however this was professionally dealt with by your guest experience manager (Holly I think) at check out. As a result we would stay again. Food in the restaurant was pricey but we found it good quality and had a memorable dinner there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ciaran, Just reading your review truly outlines what we strive to achieve here at Pullman Port Douglas. It is humbling to read that our team took great care of you and made you feel at home. I will most certainly share your compliments with the team. Thank you for sharing your experience and we look forward to welcoming you home soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Daniela P. Couples - 06/06/2018
« Gorgeous and peaceful »

The staff are very kind and considerate of our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela, Thank you for your kind feedback in regards to your recent stay. I am sorry I did not have the chance to speak to you again after your initial arrival, however I am thrilled to read that you enjoyed the rest of your time here in Port Douglas. We hope to welcome you back in the near future. Should you return please contact me personally so I can ensure you both another memorable stay! Sincerely, Holly Hopkinson Guest Experience Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Adam Couples - 05/06/2018
« Out dated »

time for an upgrade, a bit of garden maintenance wouldn't go astray either

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for taking the time to tell us about your recent experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations. I would like the opportunity to discuss with you the areas where we let you down. If you can please contact me personally on h8… to provide further feedback that would be greatly appreciated. I hope to hear from you. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Heidi E. Families - 05/06/2018
« Suburb! »

wonderful friendly, accommodating staff and 1st class amenity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi, Thank you for your wonderfull feedback which I have shared with the whole team. We look forward to welcoming you back very soon!! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Andrea Couples - 05/06/2018
« Overnighter »

We are Cairns locals and we were doing a reef trip from Port Douglas and decided to also overnight so that we were not driving tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, Thank you for providing us with feedback in regards to your recent stay. I am thrilled that overall you enjoyed your time here at the Pullman (even though it was brief). We do hope to welcome you back in the near future, should you choose to return please contact us directly as we provide discounted rates for our loyal locals! We hope you had a wonderful day out on the Reef! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Families - 05/06/2018
« Lovely stay, great pools, well equipped apartment »

Overall very good stay and all the staff were very friendly. The trainee on reception was very good. Pools were very clean and lovely. Bar service was a bit slow - other people that were sitting and having a few drinks had to go up and ask for service (there were three people on and not many in the bar) and our simple house drinks took quite some time (15 mins) to come to us. Room service was good quality, but couldn't get through on the phone and had to ring through to the restaurant to order. There was an issue checking in where the credit card that I paid with didn't match which seemed to be a system/lack of reception training error - took three calls to the room to sort it out which was a bit frustrating. The room needed some general maintenance- for example the floor near the spa on the top level is coming off in big chunks.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for providing myself and the team with constructive feedback in relation to your recent stay! Bonnie our Trainee will be thrilled to have been mentioned by yourselves. I shall be addressing your comments with our food & beverage team in relation to the service you received at the Pool Bar and the wait time on the phone for room service. Please accept our apologies for your frustration this is not the level of service we want to provide for our guests. In regards to the Maintenance of the apartment our maintenance manager shall be reviewing the room in which you stayed and looking at the works required. I am thrilled that overall you enjoyed your stay and once again thank you for your feedback. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Couples - 05/06/2018

We had a great time at the Pullman in Port Douglas! Everything was to our liking. The breakfast buffet kept us full all day, our room was clean and much bigger than anticipated! It was our anniversary while we were away, and after asking the staff on reception for a dinner recommendation we went back to our room that afternoon to find a nice note and a bottle of wine in the fridge - that was a nice touch and we thank you! The spa bath also took about a day and a half to properly heat up despite the spa instructions noting 6-8 hours. This would have been a nice experience but we gave up on waiting! Great to have the lounge chairs on the rooftops for when the sun fades from down at the pool. We did have a couple of downfalls - we didn't receive enough towels on one of our days (including beach towels) so we had to ask reception to have them replenished. It would have also been nice to have had an extra blanket in one of the cupboards for the chilly nights, as we hadn't anticipated it to be so cool so didn't pack comfortable lounging pants. It would be really nice to have these for interstate guests who come from the cold!

Our hotel has responded to the review
Our hotel has responded to the review

Your review has made us all smile here at Pullman. We love to create truly memorable moments for our valued guests, especially when they are celebrating such wonderful occasions:) The entire team are so thankful for you to have taken the time to share your recent anniversary experience with us here! Your comments have been shared with our Leadership Team to discuss further, you are correct an additional throw/rug would be perfect in the room for these tropical winter nights! Thank you again for your feedback, we so look forward to welcoming you back. Happy Anniversary one last time (for this year) Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Vanessa S. Families - 04/06/2018
« One of my favourites »

Beautiful, peaceful and so relaxing! The room and position was fantastic. Check-in staff lovely. Dining experience average - The gent (small moustache and light coloured hair) in the restaurant was a little arrogant but other than that we had a fab time. We accidentally sat at a table that was reserved for later that evening for someone and were moved to a table under very bright lights. For health reasons we asked ,"do you have a table where it's not so bright" his answer was just "no". There were other tables that could have been easily set up so we were a bit taken back by this. I further requested at the time of ordering if I could please have broccoli instead of asparagus with my steak. It came with neither and only at this time the waitress advised me the chef had said no. Neither issue a big deal, just not ideal for a 5 star experience. A suggestion for your menu is you look at Vegan options. Every time we come there are one or two Vegans on the table so salad gets pretty boring for them. It would be a suggestion to review this part of the menu as this is the modern way of society.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa, Thank you for providing us with feedback in regards to your recent stay. I am thrilled to read from a loyal return guest that we are one of your favourites - thank you! I am however disappointed in regards to the service received in ALUCO restaurant & bar and I have passed your comments on to our Food & Beverage Manager. The level of service you received within the Restaurant falls far below our expectations and I sincerely apologise for this. It shall be addressed with the team. Vanessa I hope you and your daughter enjoyed your weekend away and I look forward to welcoming you back. Once again please contact me directly next time you choose to visit us! Sincerely, Holly Hopkinson Guest Experience Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Cheryl D. Couples - 03/06/2018
« The resort itself was lovely although it’s a shame there weren’t more Australia’s employed there »

The room was lovely,and the cleanliness was kept up throughout our stay. The takeaway pizza and garlic bread we ordered one night was terrible. The girl at the pool bar was quite rude and uninterested in giving good customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, Thank you for your feedback. Its great to read that overall you enjoyed your experience here at the Resort. It is truly disappointing to read of your pool bar experience. I sincerely apologise and can assure you that the bar team has been addressed with your feedback with immediate effect. At Pullman we always strive to improve and your feedback is invaluable to us. We wish you safe onward travels and hope to welcome you back again soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Ann L. Couples - 03/06/2018
« Exquisite »

We so enjoyed our stay with no complaints except to say it was far too short and next time will be longer with a larger room preferably leading onto the pool. Dinner was excellent and service evening and morning was fantastic. Keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann Leyenaar, It is brilliant to read that our team looked after you and that you enjoyed your room and the experience you had. We thank you for your review and look forward to welcoming you for a longer stay next time. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Naomi Families - 03/06/2018
« Beautiful resort »

We stayed 7 nights with our children & my mother. 3 bedroom villa was excellent. Food at restaurant and pool could be improved. We ordered a prawn caesar salad at the pool. Prawns were not marinated and came out with 3 limp looking prawns. A tapas night was also advertised in our room for Wednesday night until 8pm which was not available. Kids club would be a welcome addition. The above are really minor however I wanted to provide the feedback given it is a 5 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi, Thank you so much for taking the time to provide us with such constructive feedback. I am thrilled to read that overall you enjoyed your stay here at the Pullman Port Douglas, however disappointed that certain aspects did not meet your exceptions. I shall be addressing your comments in relation to your dining experience within ALUCO with both our Executive Chef and Food & Beverage Manager. Should you return to Port Douglas please contact me directly so that I can ensure all elements of your stay meet yours and our 5 star expectations. We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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Anonymous Families - 03/06/2018
« Family holiday »

The pool is amazing and I think it’s wondeful that you have pool tools and noodles available for the guest to use. We found this wondeful for our young daughter. Room was lovely and spacious and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

It truly is so wonderful to read of your satisfied stay with us at Pullman Port Douglas and the entire team would like to thank you for your recommendations. The Pool is sensational, and the ideal spot to be on these tropical winter days - I am thrilled to read your daughter enjoyed!! Thank you for this wonderful feedback and for taking the time to share your thoughts. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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