Hotel - Pullman Port Douglas Sea Temple Resort & Spa
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Pullman Port Douglas Sea Temple Resort & Spa Hotel

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4.5/5 1,874 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, including Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

  • 112 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Automatic temperature control
    • Air conditionning with individual remote
    • WiFi in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,470 reviews

Our guest reviews for Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,874 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Couples - 17/06/2018
« Port Douglas catch up »

Pullman Port Douglas Sea Temple Resort & Spa has to be one of the great holiday experiences anyone could wish to have, first class accommodation, friendly helpful staff located in the heavenly Port Douglas, a fantastic combination.

Our hotel has responded to the review
Our hotel has responded to the review

Dear redned47, What a truly wonderful review! Myself and the team are so appreciative of you taking the time to provide our team with such great feedback. It really does make our day reading of our valued guests enjoyable stays! Looking forward to your next visit! Until then!

AccorHotels certified review
Anonymous Families - 16/06/2018

Relaxing and enjoyable,apartment was clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for sharing your experience had with us recently. We hope to welcome you back again soon. Until then wishing you only the best of future travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Vince C. Couples - 15/06/2018

Food at Restaurant was the same for the 2 weeks we where there, the gym was small and there were no towels, some morning I had to find someone to open gym as it was suppose to open at 6am and at 7 am it was closed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vince,, Firstly, I would like to take this opportunity to thank you so much for taking the time to provide our team with such valuable feedback that will only enhance our future guests experiences. It is most disappointing to read that your recent stay did not live up to your expectations. I have shared your feedback in regards to our ALUCO lunch and dinner menu with our Executive Chef and Food & Beverage Manager. Our menu is currently updated seasonally similar to many restaurants with our evening specials changing daily. I am sorry the gym was not open for you to access at the correct times and I am following up with our team as to why. Should you wish to discuss your stay further with myself please contact me directly on h8…, once again I apologise that we did not meet your expectations. I do hope to hear from you soon. If not - the team and myself pass on our best wishes for your future travelling experiences! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Hayley H. Couples - 15/06/2018
« Babymoon bliss »

Overall we had a wonderful stay at the Pullman Sea Temple Resort in Port Douglas. It was a very relaxing trip and we made good use of the pool, our penthouse rooftop and a lovely massage at the spa. The room was very spacious and clean, the furniture especially outside was a little dated and tired but no complaints. We did have some workmen drilling in the room below us on two of the mornings which was a bit annoying as we were trying to have a relaxing morning in our room. The food and mocktails were really good too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley, Firstly - congratulations! Your Baby-moon is truly such a special occasion and the team are so thrilled to have been a part of it. We want to thank you so much for your recommendations and sharing your memorable experience with us! We hope to welcome you back in the future. Wishing you safest of travels until then. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Laura R. Couples - 15/06/2018
« Adequate accommodation »

When we arrived at our room the fridge door was wide open and had leaked over the floor, I called reception who said they would send someone to clean up, I requested a new room as we were tired and wanted to crash, they tried but had no other standard rooms. A cleaner came to clean up and while we were waiting I said we wanted compensating for the poor first impression, lady on reception was very sorry and friendly and gave us Dinner in the restaurant which was nice. The next day we woke and saw in the daylight how poorly positioned the room was, no view, tucked away behind a garage - not what we expected for a 5 start rating. When we came back that night the fridge had been checked but they had left it open again!!!! Argh!! Lucky my husband is handy as he moved the position of the fridge so that it had to be kept closed - ridiculous. Anyway overall we stayed at the Pullman as we wanted luxury and what we got was adequate accommodation. It was even more disappointing as this was our wedding anniversary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, I am sorry your experience with us did not live up to your expectations, especially that it was your anniversary. I have looked into your concerns about your arrival experience and the issues with the fridge, I empathize that after a tiresome journey, you did not receive the efficient and smooth arrival experience you were expecting and I apologise. I do hope you were able to relax and enjoy your dinner in ALUCO that evening. We appreciate your sharing your concerns, should you choose to return please contact me directly so I can ensure you are location of apartment that meets your preferences and a memorable stay. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Tony W. Couples - 13/06/2018
« A Welcome and Comfortable Oasis »

Check-in experience was smooth, informative and welcoming. Our room [an upgrade ] was spacious, modern and comfortable with up-to-date equipment all in good working order. The outdoor furniture was reasonably comfortable but could do with a bit of re-furbishing. Direct access to the pool was a bonus except the pool was really too cold to enjoy. Good dining room experience with excellent staff attitudes and attention. Wine selection was adequate but as with the breakfast offering not 5 star level. With the exception of one fruit the breakfast selection was the same for 7 days; although the quality was fine and the coffee machine a real favourite ! The surroundings, ambience and staff make the place. Wifi was difficult to connect to in the room and very variable speed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you so much for taking the time to share your wonderful feedback about your stay with us! Please be assured I have shared your valuable comments about the Buffet Breakfast with both our Food & Beverage Manager and Executive Chef to discuss. In regards to our beautiful surrounds and passionate team, they really do make the overall experience here at Pullman! From that first smile and luggage assistance to that friendly bye. We look forward to the opportunity to welcome you back again in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
C. D. Friends - 13/06/2018
« Beautiful accomodation and resort. »

We loved our short visit to your resort. The only negatives were that 1) our water feature in our villa was not working and 2) the garage and car port parking is ridiculously narrow and makes no sense. Seems like an oversight and I’m sure a good few people will have scraped their cars/doors trying to get in and out of these.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, It truly is so wonderful to read of your satisfied stay with us at Pullman Port Douglas, the entire team would like to thank you for your recommendations. Your constructive feedback has been shared among the team. We hope to welcome you back to the Resort in the near future, in the mean time we wish you safe onward travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Scott L. Solo - 12/06/2018
« Mr scott l. »

Was only a brief stay were not a lot of time was spent at the hotel, however the facilities were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We are thrilled you enjoyed your brief stay and hope to welcome you back for a little longer in the future! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Paul N. Families - 11/06/2018
« An oasis of quiet luxury and uncommon peace. »

We made the snap decision last week to head north to the blissfully equable climes of FNQ.Port Douglas is a favourite destination for frazzled interstaters to escape the stressful workaday southern winter. God bless her majesty for providing us the opportunity of a long weekend . I headed north Wednesday to further capitalise on the long weekend and chanced upon that gorgeous warm dry and balmy weather that FNQ delivers in spades.. In short the Pullman is magnificent. Understated and cared for the ambience is such that it almost feels like a chore to leave the bosom of its hospitality.... even with the bustle and beauty of the town close at hand. Do yourself a favour and book a suite giving out to the swimming pool. My 4 year old boy who loves the water thought he was in heaven....and just quietly ... so did I. If I have one minor criticism it might be that one more person on brekky duty woul make things run more smoothly. It did seem like the staff were a little under the pump. A chef out front cooking the eggs would be great ! The suites are great and competively priced . Particularly if 2 couples shared the cost. I’ll definitely be back next year.

AccorHotels certified review
Stephen J. Couples - 10/06/2018
« Fantastic »

We felt very spoilt the whole time we were there. Even when there was a problem, the staff turned it around in our favour and made us feel like VIP’s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen J., I am so proud that our team throughout the Resort looked after you amazingly. I will share your compliments with them! We wish you well and look forward to welcoming you back soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Ian Couples - 09/06/2018
« Outstanding »

After one small setback on arrival, that was rectified by the manager, Holly Hopkinson, our stay was once again very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for your very kind feedback, I am thrilled you enjoyed your time here in Port Douglas it was a pleasure to meet you and your Wife. Please contact me directly when you choose to book your return visit so that I can ensure another memorable stay for you. Sincerely, Holly Hopkinson Guest Experience Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Helen L. Families - 08/06/2018

The resort was lovely but quite tired and in need of a few updates. Our room wasn't as clean as we would have liked when we checked in, however when we complained to reception it was dealt with swiftly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen Lear, Thank you so much for taking the time to provide us with a review on your recent stay with us at Pullman Port Douglas. I am sorry to read the apartment did not meet yours or our expectations upon arrival, however I am pleased that our Team were able to rectify this for you swiftly. We wish you well and safe onward travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Ciaran I. Couples - 06/06/2018
« Excellent staff and pool »

My wife and I enjoyed our stay. We thought that the staff that we met were excellent and could not have done more to make our stay relaxing. They were at all times professional, knowledgeable and made some great recommendations on where we should visit and how to get there. Stay was slightly let down with confusion around cleaning of the room however this was professionally dealt with by your guest experience manager (Holly I think) at check out. As a result we would stay again. Food in the restaurant was pricey but we found it good quality and had a memorable dinner there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ciaran, Just reading your review truly outlines what we strive to achieve here at Pullman Port Douglas. It is humbling to read that our team took great care of you and made you feel at home. I will most certainly share your compliments with the team. Thank you for sharing your experience and we look forward to welcoming you home soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Daniela P. Couples - 06/06/2018
« Gorgeous and peaceful »

The staff are very kind and considerate of our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela, Thank you for your kind feedback in regards to your recent stay. I am sorry I did not have the chance to speak to you again after your initial arrival, however I am thrilled to read that you enjoyed the rest of your time here in Port Douglas. We hope to welcome you back in the near future. Should you return please contact me personally so I can ensure you both another memorable stay! Sincerely, Holly Hopkinson Guest Experience Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Adam Couples - 05/06/2018
« Out dated »

time for an upgrade, a bit of garden maintenance wouldn't go astray either

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for taking the time to tell us about your recent experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations. I would like the opportunity to discuss with you the areas where we let you down. If you can please contact me personally on h8… to provide further feedback that would be greatly appreciated. I hope to hear from you. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Heidi E. Families - 05/06/2018
« Suburb! »

wonderful friendly, accommodating staff and 1st class amenity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi, Thank you for your wonderfull feedback which I have shared with the whole team. We look forward to welcoming you back very soon!! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Andrea Couples - 05/06/2018
« Overnighter »

We are Cairns locals and we were doing a reef trip from Port Douglas and decided to also overnight so that we were not driving tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, Thank you for providing us with feedback in regards to your recent stay. I am thrilled that overall you enjoyed your time here at the Pullman (even though it was brief). We do hope to welcome you back in the near future, should you choose to return please contact us directly as we provide discounted rates for our loyal locals! We hope you had a wonderful day out on the Reef! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Families - 05/06/2018
« Lovely stay, great pools, well equipped apartment »

Overall very good stay and all the staff were very friendly. The trainee on reception was very good. Pools were very clean and lovely. Bar service was a bit slow - other people that were sitting and having a few drinks had to go up and ask for service (there were three people on and not many in the bar) and our simple house drinks took quite some time (15 mins) to come to us. Room service was good quality, but couldn't get through on the phone and had to ring through to the restaurant to order. There was an issue checking in where the credit card that I paid with didn't match which seemed to be a system/lack of reception training error - took three calls to the room to sort it out which was a bit frustrating. The room needed some general maintenance- for example the floor near the spa on the top level is coming off in big chunks.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for providing myself and the team with constructive feedback in relation to your recent stay! Bonnie our Trainee will be thrilled to have been mentioned by yourselves. I shall be addressing your comments with our food & beverage team in relation to the service you received at the Pool Bar and the wait time on the phone for room service. Please accept our apologies for your frustration this is not the level of service we want to provide for our guests. In regards to the Maintenance of the apartment our maintenance manager shall be reviewing the room in which you stayed and looking at the works required. I am thrilled that overall you enjoyed your stay and once again thank you for your feedback. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Couples - 05/06/2018

We had a great time at the Pullman in Port Douglas! Everything was to our liking. The breakfast buffet kept us full all day, our room was clean and much bigger than anticipated! It was our anniversary while we were away, and after asking the staff on reception for a dinner recommendation we went back to our room that afternoon to find a nice note and a bottle of wine in the fridge - that was a nice touch and we thank you! The spa bath also took about a day and a half to properly heat up despite the spa instructions noting 6-8 hours. This would have been a nice experience but we gave up on waiting! Great to have the lounge chairs on the rooftops for when the sun fades from down at the pool. We did have a couple of downfalls - we didn't receive enough towels on one of our days (including beach towels) so we had to ask reception to have them replenished. It would have also been nice to have had an extra blanket in one of the cupboards for the chilly nights, as we hadn't anticipated it to be so cool so didn't pack comfortable lounging pants. It would be really nice to have these for interstate guests who come from the cold!

Our hotel has responded to the review
Our hotel has responded to the review

Your review has made us all smile here at Pullman. We love to create truly memorable moments for our valued guests, especially when they are celebrating such wonderful occasions:) The entire team are so thankful for you to have taken the time to share your recent anniversary experience with us here! Your comments have been shared with our Leadership Team to discuss further, you are correct an additional throw/rug would be perfect in the room for these tropical winter nights! Thank you again for your feedback, we so look forward to welcoming you back. Happy Anniversary one last time (for this year) Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Vanessa S. Families - 04/06/2018
« One of my favourites »

Beautiful, peaceful and so relaxing! The room and position was fantastic. Check-in staff lovely. Dining experience average - The gent (small moustache and light coloured hair) in the restaurant was a little arrogant but other than that we had a fab time. We accidentally sat at a table that was reserved for later that evening for someone and were moved to a table under very bright lights. For health reasons we asked ,"do you have a table where it's not so bright" his answer was just "no". There were other tables that could have been easily set up so we were a bit taken back by this. I further requested at the time of ordering if I could please have broccoli instead of asparagus with my steak. It came with neither and only at this time the waitress advised me the chef had said no. Neither issue a big deal, just not ideal for a 5 star experience. A suggestion for your menu is you look at Vegan options. Every time we come there are one or two Vegans on the table so salad gets pretty boring for them. It would be a suggestion to review this part of the menu as this is the modern way of society.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa, Thank you for providing us with feedback in regards to your recent stay. I am thrilled to read from a loyal return guest that we are one of your favourites - thank you! I am however disappointed in regards to the service received in ALUCO restaurant & bar and I have passed your comments on to our Food & Beverage Manager. The level of service you received within the Restaurant falls far below our expectations and I sincerely apologise for this. It shall be addressed with the team. Vanessa I hope you and your daughter enjoyed your weekend away and I look forward to welcoming you back. Once again please contact me directly next time you choose to visit us! Sincerely, Holly Hopkinson Guest Experience Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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