Hotel - Pullman Port Douglas Sea Temple Resort & Spa
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Pullman Port Douglas Sea Temple Resort & Spa Hotel

4.5/5 1,967 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, including Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

  • 112 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • WIFI in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,909 reviews

Our guest reviews for Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,967 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Vickey P. Couples - 17/01/2019 AccorHotels certified review
« Nice resort »

Nice resort, clean and friendly although was disappointed that we didn’t have a bbq for our room. Breakfast was also very repetitive same food every day nothing new.

Phil L. Couples - 14/01/2019 AccorHotels certified review
« Weekend Break »

Found the hotel to be comfortable, although there are a few maintenance issues with the room which could be addressed. The staff was excellent, all the reception staff was very professional and well presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, Thank you for taking the time to share your recent experience with us. I am please to read you enjoyed your time with us and delighted to acknowledge our Front Office Team, left such a positive impression with you and provided the personal and caring experience we strive to deliver for all guests. I have raised your maintenance concerns with our operations team and will review our inspection standards; with the intent to ensure our accommodation is presented to the highest of standards for our guests. Thank you again for your feedback and hope we have the opportunity to welcome you back to the resort very soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Janette C. Couples - 14/01/2019 AccorHotels certified review
« Relaxing time »

Great not to do any housework and cooking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janette, Thank you so much for your recent review and rating of our resort. I'm delighted to hear you enjoyed your time with us and were able to relax and unwind in our tropical haven. Thank you again for your feedback and hope we have the opportunity to welcome you back for your next getaway! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

John S. Families - 14/01/2019 AccorHotels certified review

great facilities and service have an absolute ball fantastic for kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking thew time to share your recent experience with us. I am delighted to read you enjoyed your time with us and pleased our team provide the personal warm style of service we strive to deliver each and every time. We cannot wait to welcome you and your family back to Port Douglas again in the near future. Until then, the team wish you a wonderful 2019 ahead. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Bryan G. Couples - 13/01/2019 AccorHotels certified review
« Pool was great »

We loved the pool and the team running the pool bar. The room was cleaned every day but our room was left open after each clean. The room was cleaned well. The food was average. Breakfast was very underwhelming and when we order our breakfast on 2 mornings they forgot the order as well as once at lunch. The lunch time experience could have been excused if the restaurant was busy but there was only 3 tables in the restaurant

Michael E. Families - 12/01/2019 AccorHotels certified review
« Exemplary service »

Service was second to none. Some minor problems with room but overall very satisfied. Always a pleasure staying at the Pullman

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for choosing to stay at our Resort and for taking the time to share your experience with us. I was especially touched by your comment about our service; our team is indeed passionate about giving the best experience to our guests! Thank you again for sharing your experience and we hope we will be welcoming you again to again soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Tina Families - 11/01/2019 AccorHotels certified review

Very good the only problem we had was the WiFi kept going off

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina, Thank you for your review, great to read you enjoyed your stay! I appreciate all comments good, bad or indifferent. All assist us in improving our services & facilities to our guests. I sincerely apologise about the disappointing wi-fi in the area, unfortunately we do not have the quickest of internet here in the tropics. Improving this is currently a focus for the team so we do hope you see a difference on your next stay. Wishing you a wonderful year ahead Tina and hope to see you again soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Francesca C. Couples - 11/01/2019 AccorHotels certified review
« We had a very good time »

he room and the the resort was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesca, Thank you so much for your wonderful feedback! We cannot wait to welcome you back to Port Douglas again in the near future for another memorable stay with us. Until then, the team wish you a wonderful 2019 ahead. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Sherise O. Families - 09/01/2019 AccorHotels certified review
« Truely Amazing and a wonderful experience. »

Our stay was wonderful. The hotel is so suitable for families. The pool is very kid friendly and the staff at the Aluco were wonderful. We enjoyed our food for breakfast and dinner. I highly recommend the mushroom gnocchi. The room we stayed in was perfect and we loved the roof top spa! 10/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherise, Thank you for your invaluable feedback you have shared with us regarding your most recent stay. I am delighted that you enjoyed your stay with us. At Pullman, we strive to always improve and your kind words will be enormous encouragement to our team. We cannot wait to welcome you and your family back to Port Douglas again in the near future for another memorable stay with us. Until then, the team wish you a wonderful 2019 ahead. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Deb Families - 09/01/2019 AccorHotels certified review

I provided this feedback to the concierge as we were checking out but not sure if it went any further as I noted that he didn't write anything down. We had 10 fantastic days in Port Douglas and we'd come back in a heartbeat. There were two things that really let us down. 1) New Years Eve - We expected that this would have been a night of great celebration but instead all we were offered at the hotel was a meal for $119.00 each and a free drink. No music, no dancing no exciting countdown - boring really! I was originally told by the breakfast staff that there would be champagne flowing all night, but again when I checked with the front desk I was told no, you only get one cocktail included - all other drinks are at normal bar prices. He did take some time to tell me that drinks were included in the Christmas event, but why and how was that relevant to me now?? As there were 6 of us we thought $714.00 could be better spent creating our own party, so we headed into town and purchased a huge amount of fresh seafood and more champagne that we could ever drink. We grabbed the sound system from out of the room and went upstairs and had the best BBQ, with singing dancing while constantly looking down at the dwindling numbers in the restaurant -BORING!!!!! 2) Breakfast on our last morning before departure was a complete disaster. I knew from previous days that it takes quite a while for omelettes to be make and brought to the table so I ordered mine with Patrick the moment that I walked in. I was hoping that it would arrive around the time that the rest of my family got there (15 min later) but no, they sat down had a quick chat, helped themselves to the buffet and ate it all long before I finally got up and enquired with Patrick about my order again as I'd noticed that other people who arrived well after me had been served their special orders. He told me that it was on the way and will be there soon. OK so I sat back down and asked my youngest some why he was also waiting. He told me that he'd ordered soft poached eggs because the tray of cold eggs that are on the buffet have hard yolks and that's not how he likes them. After another 10 minutes a new waitress (her first day and she made no secret about telling everyone this) came over with a plate with 2 eggs on it and asked if we were table 26? I explained that the tables have no numbers on them so how would I know? She put them down and before my son could take his first bite she came back, snatched the plate and said "oh sorry you're table 21 so these belong to someone else!" Another 10 minutes passed and she returned with two more eggs, which we at least thought were freshly cooked and probably hotter than the last lot, but not only were they cold - they had hard yolks not soft!!! grrrr!! My family were all about to leave as we still needed to finalise our checkout as my omelette finally arrived. (it was good, but sooooooo terribly late, but no apology before it was plonked down in front of me) I really felt that I was had imposed by asking for this meal, if we'd stayed another day I would have preferred to make toast in my room than to experience that treatment again. So you can see, that despite finding everything else (and every other one of your staff that we came across - and a special mention about Ebony) as exceptional only to be destroyed by that very last experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deb, Thank you for sharing your feedback with us. Your feedback was brought to the attention of myself and the Department Head team upon your departure. I have been working with our Executive Chef and Food & Beverage Manager to make the appropriate changes and provide additional training to our teams. I would like to reiterate our commitment to high quality service standards, and I sincerely apologise for your breakfast experience. I am sorry to read you were disappointed with our New Year offering; we have found over the years that guests inhouse tend to go to town to celebrate the festivities and watch the fireworks therefore our offering is slightly more low key. I have however discussed your comments with our events team and we shall bear these in mind when planning our next New Year celebrations. I am thrilled to read that you and your friends had a fantastic evening celebrating on your Roof Top Terrace – sounds perfect!! We hope welcome you back to Port Douglas. Until then, the team wish you a wonderful 2019 ahead. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Vaios Families - 08/01/2019 AccorHotels certified review
« Great resort »

The rooms and pool were great and so were the staff!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vaios, Your lovely comments are much appreciated and serve as an encouragement to our team, thank you for taking the time to share them. We already look forward to welcoming you back in the future. In the meantime, we wish you once again a very happy New year 2019! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Anita K. Couples - 08/01/2019 AccorHotels certified review
« Relaxing, friendly and luxurious »

Very helpful and friendly staff who were happy to assist in any way they could. Would have been useful to have onsite laundry facilities that guests could use rather than just the laundry service. We ate at the onsite restaurant on our last evening and we were not disappointed as the food, ambiance and staff was excellent. Thank you for a lovely experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita K, Thank you for sharing your recent experience with us. We are genuinely so lucky to have a team of passionate and motivated individuals whom aim it is to create only the best possible stay for our valued guests, it really is wonderful to read of your enjoyable stay. We look forward to welcoming you back again soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Anonymous Families - 07/01/2019 AccorHotels certified review
« Relaxing in paradise »

Everything was very well catered for holidaying with a young family

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your recent experience in our resort. It is wonderful to read that you and your family enjoyed a relaxing stay here in tropical paradise. We wish you and your family well and look forward to welcoming you back for another holiday soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Remonda Couples - 07/01/2019 AccorHotels certified review
« Sweet summer getaway! »

The pool was amazing, just wish I booked a little earlier for a swim-out room, but nonetheless, our accommodation was great! Concierge staff very friendly, as well as staff at breakfast. I did feel that the NYE dinner could have been better - I don't like rum and the cocktail served was rum - I think we should have been able to at least choose our cocktail (perhaps provide 3 choices, with one including gin!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Remonda, Your lovely comments are much appreciated and serve as an encouragement to our team, thank you for taking the time to share them. We already look forward to welcoming you back in the future. In the meantime, we wish you once again a very happy New year 2019! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Victoria M. Families - 07/01/2019 AccorHotels certified review
« Mrs »

Thoroughly enjoyed my experience and recent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria, We are pleased to read you had an enjoyable experience and your expectations were met. Thank you for sharing your feedback and I look forward to welcoming you back in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Amy N. Couples - 07/01/2019 AccorHotels certified review
« Enjoyable »

Good welcome, really pleased we went for the upgrade. Pity about some stuff in room being broken but other than that was a nice room. Breakfast however a completely different matter. Was really not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We sincerely appreciate the effort in sharing your experience with us and are thrilled to read that overall you had a fantastic stay here at the Resort. Your feedback is of utmost importance to us. Please be assured your concerns have been raised with our Maintenance Manager so that he can make a thorough review of the apartment within which you stayed. Wishing you a wonderful year ahead Amy and hope to see you again soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Krystle Couples - 07/01/2019 AccorHotels certified review
« Disappointed »

I felt at though the resort was under staffed. I called room service and could never get through. On check out, I asked for assistance with my luggage and no one came. My husband and I were charged twice for the accommodation and are still waiting for a refund.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krystle, I am so sorry we have missed the mark on several occasions which has lead you to express your concerns. Firstly I have followed up with our financial institution to ensure that there has been no issues with the refund processed on the 31st December. I sincerely apologise for the delay in you receiving. I have been informed the delay maybe down to the public holiday; however if you have not received in the next 24 hours please contact me directly and I shall take further action. With your feedback in mind I shall be taking the time to review our current staffing levels within each individual department to ensure we have enough team members to service our very valued guests. I am truly sorry your stay with us was not the experience you expected. If you chose to holiday in our region in the future please reach out so I can assist and restore your perception of our brands. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

K. Couples - 06/01/2019 AccorHotels certified review
« Friendly and professional staff, but l noticed the overall cleanliness of the rooms has declined. »

It was great, staff were professional and friendly, but we were disappointed in the standard of the rooms. I think it has declined. We have been staying there for the last 5 years. Always proudly bringing international and interstate visitors. The floors and the rooms just lack that attention to detail. The furniture needs to be professionally cleaned. Also the buffet breakfast has been obviously cut back. No where near a great as it use to be. Its all compromising the Pullman standard. The reception staff did look after us and l appreciate that thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We sincerely appreciate the effort in sharing your experience with us and this feedback. It is most disheartening to read that one of our valued return guests departed with a less than memorable experience. I do appreciate all feedback as we strive to improve on the quality of our products and services here at the Resort. I have taken the time to speak with the team (in-particular our Housekeeping Department) about your comments so that we may make improvements in these areas. We wish all of our guests to depart having had a wonderful experience and I am sorry this has not been the case for yourselves. We would love to have the opportunity to welcome you back and provide you with the 5 star service you deserve. Please reach out to me directly when you plan your return visit I would personally like to look after your reservation to ensure a truly memorable stay for you both when you choose to return to Port Douglas. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Anonymous Families - 05/01/2019 AccorHotels certified review

It rained a lot during our stay and therefore had to spend Most of our time at hotel. Breakfast was tasty but variety would of been nice. The same items for 5 days straight. Rooms could of been better appointed with area rigs and more color in the rooms. Servers were nice as well.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, great to read that overall you enjoyed your stay. I appreciate all comments good, bad or indifferent. All assist us in improving our services & facilities to our guests. Thank you again for taking the time to write a review. We hope to welcome you back to Port Douglas in the near future and show you the beautiful tropical weather that we can have! Until then, the team wish you a wonderful 2019 ahead. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Pal Couples - 04/01/2019 AccorHotels certified review
« In Port Douglas for the Great Barrier Reef »

Though the rain was non stop, the Staff led by Gabrielle was so welcoming and warm. The rooms are just wonderful --- we were upstairs in a 2 bedroom condo. There is an upstairs spa and a deck seating area. Two bathrooms give you a great option to get ready for the day simultaneously- fabulous. It was raining and there is door to door service to/from the lobby with a golf cart. They were wonderful. It rained (torrents of rain) for all 3 days we were there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAL, Thank you for choosing to stay at our resort and for taking the time to share your experience with us. We are thrilled you enjoyed your time in Port Douglas and exploring the Great Barrier Reef; I am glad the monsoonal rain did not dampen your spirits!! Thank you once again for sharing your comments, the team and I already look forward to welcoming you back in the future. In the meantime, we wish you a very happy New Year 2019! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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