Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

TripAdvisor rating 4.5/5 2,021 reviews
Pullman Port Douglas Sea Temple Resort & Spa
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  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877
port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodations

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Spa Room

  • Max. number of persons: ‌2
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Penthouse Apartment

  • Max. number of persons: ‌3
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Two Bedroom Penthouse Apartment

  • Max. number of persons: ‌5
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Two Bedroom Plunge Pool Apartment

  • Max. number of persons: ‌5
  • Views: Golf view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Two Bedroom Swimout Apartment

  • Max. number of persons: ‌5
  • Views: Lagoon view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

3 Bedroom 2 Bathroom Penthouse

  • Max. number of persons: ‌7
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

3 Bedroom 2 Bathroom Swim Out

  • Max. number of persons: ‌7
  • Views: Lagoon view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

3 Bedroom Beachfront Villa

  • Max. number of persons: ‌7
  • Area: From 204
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 156 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,193 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,021 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Relaxing

Customer review rating 4.4/5

Anonymous Families - 11/07/2019 AccorHotels certified review

Very good - apartment was spacious and private. Loved the outdoor area. Resort pool area was great. Having direct access to the beach was terrific. Only draw back was that the pool was too cold to swim in.

Fine

Customer review rating 4.4/5

David D. Families - 11/07/2019 AccorHotels certified review

Great

Very good accommodation let down by poor food & beverage management.

Customer review rating 4.4/5

David C. Families - 10/07/2019 AccorHotels certified review

Very good accommodation let down by poor food & beverage management. Breakfast vey poorly managed, floor staff doing their best but various issues such as no cups for coffee, no fruit juice, food poorly cooked & presented and the saddest looking croissants I have ever seen. Room service delivering two inedible burgers with an unpleasent and unspecified white sauce on the buns.

Beautiful hotel, average room

Customer review rating 4.4/5

Bec Couples - 10/07/2019 AccorHotels certified review

All the staff were lovely and accommodating. The resort grounds were really beautiful and restaurant was nice. We stayed in a studio spa room as it was all we could find available after booking our honeymoon very late due to some other personal issues. We were really excited as it was our first time away together without our 3yo and because we had heard how beautiful the rooms were from friends who have previously stayed. We were pretty disappointed with the room once we entered it, it was out the back of the hotel with a view of some lattice with vines and our neighbours bathroom window. We contacted reception but unfortunately the only thing we could do was pay an extra $1000 to stay in a better room just for 2 of the nights which wasn’t affordable. Other than that everything was good.

Relaxation began on entry to the resort

Customer review rating 4.4/5

Cath Couples - 09/07/2019 AccorHotels certified review

Beautiful setting, nothing but relaxing as everything looked so inviting. Staff friendly and helpful.

Very Nice

Customer review rating 4.4/5

Jo L. Families - 08/07/2019 AccorHotels certified review

Very relaxing. Staff very helpful and kind hearted. Beautiful pool but far too cold for this time of year.

INCREDIBLE FACILITY!!!

Customer review rating 4.4/5

Dave A. Families - 08/07/2019 AccorHotels certified review

We were greeted by Lee and Gabby on our first night. AMAZING Staff!! We were travelling with a party of 9 aging from 12-72. greeted They truly cared about the guest experience for each an every person. The two bedroom apartments were 5 - Star all the way! The private roof top spa, grill, and sunning area were next level.

beautiful, high quality, fantastic staff

Customer review rating 4.4/5

Vanessa B. Families - 08/07/2019 AccorHotels certified review

easy, enjoyed starting day with walk or run along 5 mile beach then fantastic big breakfast, especially loved health shots. then off to exploring the many local wonders

Great staff!

Customer review rating 4.4/5

Antony Families - 07/07/2019 AccorHotels certified review

Very enjoyable , but room had a moulds smell

Elegant Villa at the fringe of the resort

TripAdvisor rating 4.5/5

DivingBee12 Family - 05/07/2019 TripAdvisor review

The Pullman villas are very roomy, the down stairs where you walk in contains a good sixed kitchen with fridge, hob, toaster, kettle, coffee machine and opens up to a large living room. Outside is a plunge pool and bbq area. Stairs lead to the second floor which contain all the bedrooms. A very large master with hot tub and ensuite and 2 good sized other bedrooms. If this was situated near the heart of port douglas or had direct access to the beach it would be perfect. As its not we felt a bit detached and insulated, like we were just living in a serviced apartment for a week. The inner area of pullman (where the apartments lead to the pools is probably a better option. This area that had main pool access was very pretty and peaceful. Breakfast was included and we did enjoy it. Gym was reasonable ablit small and busy - but good machines and water provided.

Really enjoyed the room clean and the friendly bar staff.

Customer review rating 4.4/5

S D. Families - 03/07/2019 AccorHotels certified review

It was excellent. Pool clean, towels replenished. Wonderful House Staff - all those friendly Argentinians!! One lady at the pool bar a bit funny but the rest of the staff excellent.

Dear S D., Thank you so much for sharing your experience had with us recently. Our team of dedicated professionals aim to go above and beyond to assist in creating only the best of Port Douglas stays. Thank you so much again for sharing, we hope to welcome you back again soon. Until then wishing you only the best of future travels. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Expected better

Customer review rating 4.4/5

John C. Couples - 02/07/2019 AccorHotels certified review

Second time ,I stayed there and I was not completely happy, firstly the room was not as shown on the website , second ants all over the room , which we had to throw all our food out, then got told that it’s normal for this time a year, then got told that they are only sugar ants , l don’t eat ants, and l don’t think you would either. Thirdly $5.00 for a glass of soda water from the tap at the bar in reception area , Really $5.00 The staff were friendly on checkout and check in , room cleaning staff were friendly and did a good job. But 1 roll of toilet was not enough.

Dear John, We sincerely appreciate the effort in sharing your experience with us and this feedback. It is most disheartening to read that one of our valued return guests departed with a less than memorable experience. We strive to provide a superior service experience for every customer; and I am so disappointed to read that we have not achieved this for your stay. We completely understand the feelings into why you may not wish to return however should you choose to holiday in our region in the future please reach out to me directly so that I can assist and restore your perception of our brands. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Very comfortable resort with friendly staff.

Customer review rating 4.4/5

Anonymous Couples - 02/07/2019 AccorHotels certified review

Our room was extremely comfortable. Found it frustrating finding parking . Garages were not clearly marked to let us know if they were available for parking. Would have appreciated a Nespresso coffee machine in room. We were disappointed that the spa was not very warm and the swimming pool not heated. We were in a golf penthouse with no view of the golf course.

Thank you for taking the time to share such valuable commentary on your recent experience here at the Resort, it is always nice to receive valued honest feedback about your stay. I shall be following up all comments that you have made with my Departmental Managers to discuss and review. We look forward to welcoming you back again in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great Accommodation Expensive Food

Customer review rating 4.4/5

V&k J. Families - 01/07/2019 AccorHotels certified review

Our room was very nice and spacious. However the restaurant prices were way overpriced compared to similar quality meals in Port Douglas restaurants. Breakfast was especially over priced. It is cheaper for a family of 4 to catch and pay for a shuttle to Port Douglas and buy breakfast. Many families have small children at the resort so meals are prohibitive.

Dear V&K, Thank you for your review regarding your recent experience with us. I apologise that there were certain areas that did not meet your expectations. I will most certainly share your comments with our Executive Chef & Food and Beverage Manager to review & discuss, at Pullman we always strive to improve and your comments are most appreciated. We hope to have the opportunity to welcome you back again for a more memorable visit. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

It was not as good as we had hoped.

Customer review rating 4.4/5

Meaghan N. Families - 30/06/2019 AccorHotels certified review

Dear Sea Temple, The stay was not as good as we had expected: Long wait to check in without apology for delay. Room was lacking in maintenance- basin plug cap missing, toaster triggered power / fuse trip and never replaced, hangers missing in wardrobe, tiles around pool covered in moss (needs a pressure clean). Breakfast was not surprising with delays to replenish foods / machines. I have provided in the hope that this assists you. Kind regards, Meaghan n.

Dear Meaghan, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements. Should you wish to discuss this with me further over the phone please let me know a convenient time to contact you. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Very low standard for cleaning & the pool is not heated

Customer review rating 4.4/5

Madeline Couples - 30/06/2019 AccorHotels certified review

Our room was very spacious, however it was not cleaned to a high standard. There was excessive dust build up in the air vents and stains on the lounges, blinds and lamp shades. The bathroom did not look like it had ever received a proper clean with bleach and the walls and door handles were notably dirty. The rooftop with a spa was a lovely space and certainly needed as the pool was not heated and far too cold. Aluco is a nice restaurant, however more attention needs to be paid to the levels of food available at the buffet breakfast. Tables were also not cleared and cleaned quickly.

Dear Madeline, We take all feedback on board and I have personally shared this with the rest of our team. I share your disappointment at the level of cleanliness you found the apartment in upon your arrival. I would like to assure you that this is not a true reflection of the standards on which our Resort prides itself as satisfying our customers is of paramount importance to us. We are actively working with our housekeeping team to focus on service, cleanliness and comfort. Should we have the opportunity to turn your experience around we would love to welcome you back and demonstrate the improvements made through receiving your feedback. If so, please contact me directly so I can ensure your requirements are met. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Incredible Facility and Staff

Customer review rating 4.4/5

Karen H. Families - 29/06/2019 AccorHotels certified review

The staff was friendly, helpful and went above and beyond to make our stay fabulous! This was the best hotel we have been privileged to stay in. Thank you for making it a memorable holiday.

Dear Karen, Your review has made us all smile here at Pullman. I have shared your commendable feedback with our Team! I hope we have become a memorable part of your stay whilst in Port Douglas and truly hope we have left you a taste to come back for more again soon! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great getaway

Customer review rating 4.4/5

Joanne Couples - 26/06/2019 AccorHotels certified review

We were first amazed by the beautiful view of the pool at the entrance, then we were greeted by Michael at the front desk. Michael is the employee that every 5 star Hotel needs, his service was extremely pleasant and professional. The room we stayed in was one of the best rooms including the roof top spa and barbecue area all to our selves, we didn't want to leave.

Dear Joanne, Thank you for choosing our resort and for taking the time to share such great feedback! It is such a pleasure to read that Michael and the team left such a nice impression! Our main objective here is to ensure all our guests leave happy and comments like yours are the best reward for the team. I will happily pass on your comment to the team, especially Michael! Thank you again for sharing such kind words and it will be our pleasure to welcome you to our home again in the future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Sea Temple Resort

Customer review rating 4.4/5

Paul H. Business - 26/06/2019 AccorHotels certified review

I booked a Studio room but was upgraded to a larger room; I would have been happy with the Studio room as I find them better. Overall good experience as always at the Sea Temple... starting to get a little tired around the edges though.

Dear Paul, Thank you for taking the time to share your recent experience with us. I regret that certain aspects of your stay have impacted your overall perception of our resort. Please accept my sincerest apologies, I have noted in your profile your preference for a studio room so we do not make the same mistake on your next visit! We hope to welcome you back to the Resort again very soon! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Poor customer service

Customer review rating 4.4/5

Louisa D. V. Friends - 25/06/2019 AccorHotels certified review

Resort and facilities were amazing. Customer service was very disappointing - at the pool bar, reception and maintenance.

Dear Louisa, It is most concerning to read your comments in regards to your recent stay with us. Please be assured I have shared your comments with our entire team to understand how our generally customer engaged and passionate team created an experience during your stay that does not reach yours or our expectations, I sincerely apologise. Please reach out to me directly would you be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites
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