Hotel - Pullman Port Douglas Sea Temple Resort & Spa
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Pullman Port Douglas Sea Temple Resort & Spa Hotel

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4.5/5 1,856 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, including Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

  • 112 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Automatic temperature control
    • Air conditionning with individual remote
    • WiFi in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,369 reviews

Our guest reviews for Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,856 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Natalie M. Families - 15/05/2018
« Great family holiday atmosphere »

Relaxing atmosphere, upgraded to a great room, excellent pool. Only downside was service at restaurant and pool bar was slow. Also meals at restaurant not as good quality as previous visits which was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, We sincerely appreciate the effort in sharing your experience with us and are thrilled to read that overall you had a fantastic stay here at the Resort. I will most certainly share your comments with our Food & Beverage Manager and Executive Chef about both the service and food at the Pool Bar & ALUCO restaurant. At Pullman we always strive to improve and your comments are most appreciated. Once again thank you for your feedback and we hope to welcome you and your family back to Port Douglas in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Business - 15/05/2018
« A relaxing stay »

We received great attention from the friendly staff, our room was great and the overall vibe of the place was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your wonderful review! We are genuinely so lucky to have a team of passionate and motivated individuals whom aim it is to create only the best possible stay for our valued guests, it really is wonderful to read of your enjoyable stay. Thank you for your recommendations and we look forward to welcoming you back again soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Joe Families - 15/05/2018
« Relaxing »

The rooms were great as was the service from the staff, my only complaint was the 3 o'clock check in.

AccorHotels certified review
Holly S. Business - 14/05/2018
« Amazing location and exceptional staff »

Amazing stay - wish I had longer to experience everything you had to offer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holly, I cannot thank you enough for sharing your positive and overall enjoyable stay with us! Our passionate team love to create only the best possible stays for our valued guests and it really makes our day to read such reviews as yours. We look forward to welcoming you back! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
D R. Couples - 14/05/2018
« Very comfortable »

It was great... the only issue we had and its not the hotels fault, was there were a few really loud and abnoxious guests (families) staying who had little or no regard for others like us who just wanted to read a book.

AccorHotels certified review
B K. Families - 13/05/2018
« memorable »

friendly staff, great facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear B k., Thank you so much for sharing your experience had with us recently. Our team of dedicated professionals aim to go above and beyond to assist in creating only the best of Port Douglas stays. Thank you so much again for sharing, we hope to welcome you back again soon. Until then wishing you only the best of future travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Nina Couples - 13/05/2018
« Delightful »

Comfortable clean accommodations. Beautiful pool. Great restaurant and service. Hotel seemed a but understaffed given size and guests around — several tables not cleared when going to the pool early in the morning for example but team members themselves were exemplary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Adam Couples - 13/05/2018
« A wonderful place to be »

As a returning guest I always feel instantly relaxed when arriving at the resort. Beautiful landscaped gardens and well equipped and decorated accommodations makes the perfect combination for a relaxing holiday. Once again we stayed in a 2 bedroom plunge pool apartment. So nice to have a small pool and outdoor BBQ area. Has everything u need for self catering but with the option of room service too. Only negative I have is the outdoor areas aren't cleaned. We had a small grassed area outside and it had rubbish in it plus the trees drop a lot of seeds which make the pool area a little dirty. Understand it's out of their control though. We had dinner the restaurant one night. It was amazing! Staff are super friendly and professional. Food was so delicious!!! I wanted to try everything. You must dine here. Overall another fantastic stay. Can't wait to return again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, WOW! You have just made our teams day! Thank you so much for sharing your feedback with us. We are genuinely so lucky to have a team of passionate and motivated individuals whom aim it is to create only the best possible stay for our valued guests. From our Restaurant to our location, it really is wonderful to read of your enjoyable stay. Thank you for your recommendations and we look forward to welcoming you back again soon! Warm regards, Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Sean J. Couples - 11/05/2018
« Great place to stay in Port Douglas but we were a little unlucky »

We booked through the Accors website. Once I paid I realised that the confirmation email only stated that it was for 1 adult when it should have been 2 adults. I called the resort to rectify this and they quoted me a different price ($2640.00) to the Accors website ($2576.00) where we booked for 2 adults. They said they would honour this price once I provided evidence of this quote. In the end the hotels communication was really poor and they decided not to honour the Accors website price. I can send the correspondence of these events if requested. Once we arrived we were booked into room 260 the penthouse suite. We liked the room and location but the air conditioner unit in the spa area was making a hell of a noise which made it hard to relax, the noise could easily be heard in our apartment as well as up to 100 meters away. We put up with this for the first 3 nights then someone told us to complain about it which we did. We waited 24hrs for an response so we called the reception again and were put through to maintenance where they said the aircon unit was stuffed. We were offered an new room (130) which we took up. This room led straight out to the lagoon and was awesome, we wish we complained a lot earlier as now we felt relaxed but only had the 2 nights left. On our first night we dined at the Aluco restaurant. After ordering our meals they turned up after only 5 minutes and were cold so we decided after that we would eat elsewhere from now on. Part or our accommodation we had breakfast included that didn't let up down. Great variety this definitely was a plus. We decided to try out the Lagoon bar at happy hour and waited over 40 minutes to receive our 2 cocktails which is the longest I have ever had to wait. I'm not blaming the 2 staff as they were doing their best but it was busy and they desperately needed help. So unfortunately $28 for 2 drinks with a waiting time over 40 minutes put us off from venturing back. The majority of staff were very polite and helpful in particular all the cleaners were extremely friendly, well trained. My title probably sums it up best, Great resort but could have been better, I suppose we were a bit unlucky.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean J., Thank you for sharing your recent experience with us. I apologise that you had a mixed experience and there were certain areas that did not live up to your expectations. Firstly, it is great to hear of the friendliness of our team. Our Housekeeping team are so thankful for your comments! We are very lucky to be working with such dedicated and hard working housekeeping talent. I sincerely apologise for the issues created due to the noise from the Air Conditioning Unit. Our Maintenance team have since investigated and addressed the problem. Thank you so much for letting us know. For your next stay, please do let us know right away so we can ensure only the most comfortable sleep with us! We take all feedback on board and I have personally shared this with the rest of our team. Once again thank you for taking the time to share your constructive feedback with us. Thank you for your loyalty with AccorHotels and we wish you safe onward travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Couples - 11/05/2018
« Excellent »

Excellent, every aspect was met. Sheltered parking, clean and tidy stylish room, awesome room service and great movie selection. We didn't want to leave!

Our hotel has responded to the review
Our hotel has responded to the review

Myself and the team are so appreciative of you taking the time to provide us with such great feedback. It really does make our day reading of our guests enjoyable stays! Looking forward to your next visit! Until then! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

TripAdvisor review
Couples - 10/05/2018
« Cannot fault this resort! »

Located on a beautiful property, we were just so pleased with everything about this resort including the service and care we received during check in and check out. We booked the 2 bedroom penthouse and had our own hot tub on the rooftop which was spectacular. Will definitely be back!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much roshni323 for your wonderful review on your stay with us recently. It is such a delight to read your compliments on our professional yet friendly team! Looking forward to your next visit roshni323! Thank you again.

AccorHotels certified review
Tim S. Couples - 09/05/2018
« Everything we needed, great atmosphere, considerate staff »

The hotel was very clean and well organised. The room was very functional and sufficiently stocked. The passage from Room 189 to the pool was obstructed by a lot of plants/leaves making it difficult to access the pool from the room. The cocktail bar made good cocktails, but was very slow and chaotic - big mess, running out of ingredients, etc. Restaurant friendly and helpful for my wife who is a Coeliac. Food was good. Breakfast was not so special, but sufficient. Overall, very satisfied for the price and we were generally very happy and will be back - just a few minor items need refining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, What a truly wonderful review! The team are so appreciative of you taking the time to provide our team with such great feedback. I have passed on your comments in relation to the gardens and pool bar service to the relevant departments to be reviewed with the teams further. Looking forward to your next visit! Until then! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Paul H. Business - 09/05/2018
« Very Good as always »

Was great, would have liked a swim out room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Great to read of your experience had with us recently at Pullman Port Douglas! We look forward to the opportunity to welcome you back to our home again in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Jeff W. Couples - 08/05/2018
« Friendly staff »

The staff were all very friendly and made you feel welcome, but most staff were new to the resort and were not familiar with protocols and guests that were on “ packaged trips”. The resort is rather dated and in need of serious renovations on the external. Whilst the restaurant is rated “5 Star” the quality of food, I would classify, as at the best “3 Star”. I was glad that a “Candlelight Dinner by the Pool” was included in our package because the food was so bad that we informed the staff and only had eaten a quarter of both the “Entree & Main courses. I feel that we should have been offered another “ Free Dinner” on another night during our 5 night stay at the resort, as the original dinner set a very bad precedent. The room and its facilities were average and the top floor balcony and spa especially in need of serious renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Jeff, Thank you for taking the time to provide us with feedback on your recent stay. It is most concerning to read your comments in regards to your recent experience when staying with us, although we appreciate your lovely compliments in regards to our Team! We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We are actively working with our staff to focus on service, cleanliness and comfort. I have shared your comments in regards to your ALUCO Restaurant and Bar experience with our Executive Chef for further review. The team and I wish you only the best of future travelling experiences moving forward. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Couples - 08/05/2018

A huge portion of the room's space was taken up by a giant bathtub, which we did not use. The rest of the room was very basic and too small. There was only the smallest outside terrace; there was no view; the only view was of some garages and maintenance areas. The internet connection was very poor. The food in the restaurant was very bland, with some of the seafood not as fresh as it should have been, and overpriced for the quality and quantity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for your review regarding your recent experience with us. I apologise that the hotel experience did not meet your expectations. All our rooms have a 'water feature', the room booked for you was a Studio King Spa - the feature being the large Spa bath. Should you choose to return to Port Douglas please contact our team directly so we can ensure a room that is more suitable for your needs. I will most certainly share your comments with our Executive Chef about the experience you had within ALUCO Restaurant and Bar. At Pullman we always strive to improve and your comments are most appreciated. We are sorry your experience did not live up to your expectations. We hope to improve on this and welcome you back to a Pullman Hotel very soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Tom M. Friends - 08/05/2018
« Perfect Australian Vacation! »

I loved everything about the resort. Room was fantastic and really enjoyed the roof deck and hot tub. Pool was perfect, although a bit noisy at times with children. Pool bar was fun and our bartender, Rodrigo, was polite and knowledgeable. Would definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom M, What a brilliant review! Thank you so much fro taking the time to provide our team with such great feedback. Rodrigo will be thrilled to have been mentioned personally. Thank you again for sharing and the Team and I look forward to welcoming you back again in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Marin R. Families - 08/05/2018
« great, little short staffed, would be good if restaurant food changed from time to time »

great place, little short staffed at the pool bar, would be good if restaurant food changed from time to time, in villa we found it to be poorly stocked with kitchen utensils such as peeler or spachelor, simple stuff you would expect in a place of standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marin, We are so appreciative of you taking the time to provide the team with feedback in regards to your recent stay with us. Feedback is the most crucial tool to ensure we are consistently delivering only the best possible experience for our valued guests. I have shared your comments in relation to staffing and menu choice with our Food and Beverage Manager. We hope to have the opportunity to welcome you back to our Resort again soon for a more memorable experience. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Krystle I. Couples - 08/05/2018
« was ok nothing special »

Not as expected no room service menu no wifi so not as good as other hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krystle, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I find your comments most concerning as we do provide both Room Service and have complimentary Wifi for all our Accor Loyalty Members. I would very much appreciate discussing this further with you. Can you please advise the best contact number and time to speak with you directly. At Pullman we strive to meet all guest expectations and ensure they have a memorable stay with us. I am truly sorry for your experience and I appreciate in advance your time to discuss this further. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Jim M. Couples - 07/05/2018
« good excecpt food at rest »

good welcome chocolate and wine 50th anniversary apartment excellent early book in great.we ate at the restaurant the food was terrible .We woke up with stomach and ran to toilet up to 6 times during night.Next morning lefi early to sick to eat breakfast .Rest meal ruined great stay contact me on 04… to discuss

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, Thank you for your feedback and for further discussing your restaurant experience with me today. Once again I sincerely apologise and I shall be sharing your comments with both our Executive Chef and Food & Beverage Manager for further discussion. Should you choose to return to Port Douglas over the next couple of weeks please contact me directly so that I can organise a more memorable stay to celebrate your 50th Anniversary. Sincerely, Holly Hopkinson Guest Experience Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Michael Families - 07/05/2018
« Fantastic and relaxing tome in a world class resort. »

From the moment we entered our swim-out room we knew we were in for an amazing stay...from the friendly and helpful staff at the desk to the staff at the restaurant where we had our daily buffet breakfast, everyone was smiling and helpful. But the standout feature was the swim-out room and the magnificent pool. We'll certainly be back when we can...why go overseas when you have a world class resort at our doorstep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, What a truly wonderful review! Myself and the team are so appreciative of you taking the time to provide our team with such great feedback. It really does make our day reading of our valued guests enjoyable stays! Looking forward to your next visit! Until then! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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