Hotel - Pullman Port Douglas Sea Temple Resort & Spa
Pullman Hotel Pullman Hotel

Pullman Port Douglas Sea Temple Resort & Spa Hotel

4.5/5 1,963 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 206.00 AUD Non member rate
From 206.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, including Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

  • 112 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • WIFI in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,898 reviews

Our guest reviews for Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,963 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sherise O. Families - 09/01/2019 AccorHotels certified review
« Truely Amazing and a wonderful experience. »

Our stay was wonderful. The hotel is so suitable for families. The pool is very kid friendly and the staff at the Aluco were wonderful. We enjoyed our food for breakfast and dinner. I highly recommend the mushroom gnocchi. The room we stayed in was perfect and we loved the roof top spa! 10/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherise, Thank you for your invaluable feedback you have shared with us regarding your most recent stay. I am delighted that you enjoyed your stay with us. At Pullman, we strive to always improve and your kind words will be enormous encouragement to our team. We cannot wait to welcome you and your family back to Port Douglas again in the near future for another memorable stay with us. Until then, the team wish you a wonderful 2019 ahead. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Deb Families - 09/01/2019 AccorHotels certified review

I provided this feedback to the concierge as we were checking out but not sure if it went any further as I noted that he didn't write anything down. We had 10 fantastic days in Port Douglas and we'd come back in a heartbeat. There were two things that really let us down. 1) New Years Eve - We expected that this would have been a night of great celebration but instead all we were offered at the hotel was a meal for $119.00 each and a free drink. No music, no dancing no exciting countdown - boring really! I was originally told by the breakfast staff that there would be champagne flowing all night, but again when I checked with the front desk I was told no, you only get one cocktail included - all other drinks are at normal bar prices. He did take some time to tell me that drinks were included in the Christmas event, but why and how was that relevant to me now?? As there were 6 of us we thought $714.00 could be better spent creating our own party, so we headed into town and purchased a huge amount of fresh seafood and more champagne that we could ever drink. We grabbed the sound system from out of the room and went upstairs and had the best BBQ, with singing dancing while constantly looking down at the dwindling numbers in the restaurant -BORING!!!!! 2) Breakfast on our last morning before departure was a complete disaster. I knew from previous days that it takes quite a while for omelettes to be make and brought to the table so I ordered mine with Patrick the moment that I walked in. I was hoping that it would arrive around the time that the rest of my family got there (15 min later) but no, they sat down had a quick chat, helped themselves to the buffet and ate it all long before I finally got up and enquired with Patrick about my order again as I'd noticed that other people who arrived well after me had been served their special orders. He told me that it was on the way and will be there soon. OK so I sat back down and asked my youngest some why he was also waiting. He told me that he'd ordered soft poached eggs because the tray of cold eggs that are on the buffet have hard yolks and that's not how he likes them. After another 10 minutes a new waitress (her first day and she made no secret about telling everyone this) came over with a plate with 2 eggs on it and asked if we were table 26? I explained that the tables have no numbers on them so how would I know? She put them down and before my son could take his first bite she came back, snatched the plate and said "oh sorry you're table 21 so these belong to someone else!" Another 10 minutes passed and she returned with two more eggs, which we at least thought were freshly cooked and probably hotter than the last lot, but not only were they cold - they had hard yolks not soft!!! grrrr!! My family were all about to leave as we still needed to finalise our checkout as my omelette finally arrived. (it was good, but sooooooo terribly late, but no apology before it was plonked down in front of me) I really felt that I was had imposed by asking for this meal, if we'd stayed another day I would have preferred to make toast in my room than to experience that treatment again. So you can see, that despite finding everything else (and every other one of your staff that we came across - and a special mention about Ebony) as exceptional only to be destroyed by that very last experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deb, Thank you for sharing your feedback with us. Your feedback was brought to the attention of myself and the Department Head team upon your departure. I have been working with our Executive Chef and Food & Beverage Manager to make the appropriate changes and provide additional training to our teams. I would like to reiterate our commitment to high quality service standards, and I sincerely apologise for your breakfast experience. I am sorry to read you were disappointed with our New Year offering; we have found over the years that guests inhouse tend to go to town to celebrate the festivities and watch the fireworks therefore our offering is slightly more low key. I have however discussed your comments with our events team and we shall bear these in mind when planning our next New Year celebrations. I am thrilled to read that you and your friends had a fantastic evening celebrating on your Roof Top Terrace – sounds perfect!! We hope welcome you back to Port Douglas. Until then, the team wish you a wonderful 2019 ahead. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Vaios Families - 08/01/2019 AccorHotels certified review
« Great resort »

The rooms and pool were great and so were the staff!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vaios, Your lovely comments are much appreciated and serve as an encouragement to our team, thank you for taking the time to share them. We already look forward to welcoming you back in the future. In the meantime, we wish you once again a very happy New year 2019! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Anita K. Couples - 08/01/2019 AccorHotels certified review
« Relaxing, friendly and luxurious »

Very helpful and friendly staff who were happy to assist in any way they could. Would have been useful to have onsite laundry facilities that guests could use rather than just the laundry service. We ate at the onsite restaurant on our last evening and we were not disappointed as the food, ambiance and staff was excellent. Thank you for a lovely experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita K, Thank you for sharing your recent experience with us. We are genuinely so lucky to have a team of passionate and motivated individuals whom aim it is to create only the best possible stay for our valued guests, it really is wonderful to read of your enjoyable stay. We look forward to welcoming you back again soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Anonymous Families - 07/01/2019 AccorHotels certified review
« Relaxing in paradise »

Everything was very well catered for holidaying with a young family

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your recent experience in our resort. It is wonderful to read that you and your family enjoyed a relaxing stay here in tropical paradise. We wish you and your family well and look forward to welcoming you back for another holiday soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Remonda Couples - 07/01/2019 AccorHotels certified review
« Sweet summer getaway! »

The pool was amazing, just wish I booked a little earlier for a swim-out room, but nonetheless, our accommodation was great! Concierge staff very friendly, as well as staff at breakfast. I did feel that the NYE dinner could have been better - I don't like rum and the cocktail served was rum - I think we should have been able to at least choose our cocktail (perhaps provide 3 choices, with one including gin!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Remonda, Your lovely comments are much appreciated and serve as an encouragement to our team, thank you for taking the time to share them. We already look forward to welcoming you back in the future. In the meantime, we wish you once again a very happy New year 2019! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Victoria M. Families - 07/01/2019 AccorHotels certified review
« Mrs »

Thoroughly enjoyed my experience and recent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria, We are pleased to read you had an enjoyable experience and your expectations were met. Thank you for sharing your feedback and I look forward to welcoming you back in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Amy N. Couples - 07/01/2019 AccorHotels certified review
« Enjoyable »

Good welcome, really pleased we went for the upgrade. Pity about some stuff in room being broken but other than that was a nice room. Breakfast however a completely different matter. Was really not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We sincerely appreciate the effort in sharing your experience with us and are thrilled to read that overall you had a fantastic stay here at the Resort. Your feedback is of utmost importance to us. Please be assured your concerns have been raised with our Maintenance Manager so that he can make a thorough review of the apartment within which you stayed. Wishing you a wonderful year ahead Amy and hope to see you again soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Krystle Couples - 07/01/2019 AccorHotels certified review
« Disappointed »

I felt at though the resort was under staffed. I called room service and could never get through. On check out, I asked for assistance with my luggage and no one came. My husband and I were charged twice for the accommodation and are still waiting for a refund.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krystle, I am so sorry we have missed the mark on several occasions which has lead you to express your concerns. Firstly I have followed up with our financial institution to ensure that there has been no issues with the refund processed on the 31st December. I sincerely apologise for the delay in you receiving. I have been informed the delay maybe down to the public holiday; however if you have not received in the next 24 hours please contact me directly and I shall take further action. With your feedback in mind I shall be taking the time to review our current staffing levels within each individual department to ensure we have enough team members to service our very valued guests. I am truly sorry your stay with us was not the experience you expected. If you chose to holiday in our region in the future please reach out so I can assist and restore your perception of our brands. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

K. Couples - 06/01/2019 AccorHotels certified review
« Friendly and professional staff, but l noticed the overall cleanliness of the rooms has declined. »

It was great, staff were professional and friendly, but we were disappointed in the standard of the rooms. I think it has declined. We have been staying there for the last 5 years. Always proudly bringing international and interstate visitors. The floors and the rooms just lack that attention to detail. The furniture needs to be professionally cleaned. Also the buffet breakfast has been obviously cut back. No where near a great as it use to be. Its all compromising the Pullman standard. The reception staff did look after us and l appreciate that thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We sincerely appreciate the effort in sharing your experience with us and this feedback. It is most disheartening to read that one of our valued return guests departed with a less than memorable experience. I do appreciate all feedback as we strive to improve on the quality of our products and services here at the Resort. I have taken the time to speak with the team (in-particular our Housekeeping Department) about your comments so that we may make improvements in these areas. We wish all of our guests to depart having had a wonderful experience and I am sorry this has not been the case for yourselves. We would love to have the opportunity to welcome you back and provide you with the 5 star service you deserve. Please reach out to me directly when you plan your return visit I would personally like to look after your reservation to ensure a truly memorable stay for you both when you choose to return to Port Douglas. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Anonymous Families - 05/01/2019 AccorHotels certified review

It rained a lot during our stay and therefore had to spend Most of our time at hotel. Breakfast was tasty but variety would of been nice. The same items for 5 days straight. Rooms could of been better appointed with area rigs and more color in the rooms. Servers were nice as well.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, great to read that overall you enjoyed your stay. I appreciate all comments good, bad or indifferent. All assist us in improving our services & facilities to our guests. Thank you again for taking the time to write a review. We hope to welcome you back to Port Douglas in the near future and show you the beautiful tropical weather that we can have! Until then, the team wish you a wonderful 2019 ahead. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Pal Couples - 04/01/2019 AccorHotels certified review
« In Port Douglas for the Great Barrier Reef »

Though the rain was non stop, the Staff led by Gabrielle was so welcoming and warm. The rooms are just wonderful --- we were upstairs in a 2 bedroom condo. There is an upstairs spa and a deck seating area. Two bathrooms give you a great option to get ready for the day simultaneously- fabulous. It was raining and there is door to door service to/from the lobby with a golf cart. They were wonderful. It rained (torrents of rain) for all 3 days we were there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAL, Thank you for choosing to stay at our resort and for taking the time to share your experience with us. We are thrilled you enjoyed your time in Port Douglas and exploring the Great Barrier Reef; I am glad the monsoonal rain did not dampen your spirits!! Thank you once again for sharing your comments, the team and I already look forward to welcoming you back in the future. In the meantime, we wish you a very happy New Year 2019! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Danielle Couples - 02/01/2019 AccorHotels certified review
« Beautiful Hotel and Rooms - Check in staff could be improved as well as the breakfast menu »

The initial check in process was a little disapointing. As we were checked in I noticed the guests next to us were given a drink on arrival and a hot towel - what a great first touch. however, standing right next to them, with no one else in the queue to check in, We were not so the inconsistency was noticed. As someone who works in the industry, customer service is something I rate highly, and the lady helping us to check in and out was efficienct at her job, but didn't exude a welcoming atmosphere. The hot tub room was amazing. I loved the room and all it had to offer. The pool was also fantastic and overall your hotel is beautiful. We did come down for Breakfast and paid the $10 each for the breakfast menu. The musli was lovley, but the Muffin was not. It was dry. I would recommend having an alternaltive menu for Breakfast like toast or something to cater to a larger audience. Check out was quick and efficient. Again served by the same lady, she was quick but didn't ask more details about how the stay was, she didn't offer any recommendations about what to do when in Port Douglas which is a little sad as you have so much to do up there. Thank you for a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, Thank you for your constructive feedback. Our team strive to ensure each and every guest feels valued, welcomed and experiences a personalised stay with us creating only the best of memories; I am sorry that this was not entirely the case for you and shall be working with the team to ensure consistency. We cannot thank you enough for taking the time to provide our team with feedback that will only better our future guests experience. I sincerely apologise for the less than memorable moments had when visiting us and I hope we will have the pleasure to welcome you again in the future. In the meantime, I wish you a very happy new year 2019! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Roxana M. Couples - 01/01/2019 AccorHotels certified review
« Living like kings for a week »

Professional friendly staff, luxurious facilities, relaxing atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roxana, Thank you so much for the truly wonderful feedback. It is such a delight to read of our valued guests experiences and we look forward to the opportunity to welcome you back again soon. Thank you for your time in sharing your experience. Safest of future travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Sonya Couples - 31/12/2018 AccorHotels certified review
« Great stay as always. »

Check in was fast and the room was fabulous. Got a room upgrade and a cheese platter as gold member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonya, Thank you so much for the truly wonderful feedback. It is such a delight to read of our valued return guests experiences and we look forward to the opportunity to welcome you back again soon. Safest of future travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Couples - 31/12/2018 TripAdvisor review
« Great resort »

We were impressed with the size and quality of our apartment, the bedroom and bathroom were comfortable and the plunge pool was amazing. We really enjoyed the breakfast, some little details such as the bircher and the fresh berry and vegetable juices added to the value. We also enjoyed the lunch and dinner at the restaurant, actually ate there three nights in a row, lovely seafood and eye fillet. All staff were lovely, friendly and attentive. We usually stay close to town but as we had a car did not mind the location. If visiting Port Douglas again we would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda M, Thank you so much for your wonderful review! We are so thrilled to read of your enjoyable stay with us! From our facilities to our famous Pullman Buffet Breakfast, we have something for everyone. We cannot wait to welcome you back to our home again in the near future. Until then, the team wish you a wonderful 2019 ahead. Warm Regards, Holly Hopkinson (Guest Experience Manger)

Janelle R. Families - 30/12/2018 AccorHotels certified review

Had an amazing time. Accomodation was perfect and the staff were polite and attentive. Staff in the restaurant were particularly helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janelle, Thank you so much for the truly wonderful feedback. It is such a delight to read of our valued guests experiences and we look forward to the opportunity to welcome you back again soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Jacko F. Families - 29/12/2018 AccorHotels certified review
« Disappointing »

We had wrongly thought that as the hotel was incredibly expensive it would be a 5* experience. Beginning with the positives the staff we had dealings with were superb and the pool fantastic. We had a swim out room with two bedrooms as we had our 21 year old son with us. It was great having the kitchen, washing machine etc all worked well. The rooms were a bit drab and the furnishings were very tired. The chairs and sofa outside on the patio were very grubby and were not pleasurable to sit and lie on. The basin in the bathroom was cracked and the dining table was marked and grubby. The most disappointing thing of the whole stay was the $190 per person Christmas lunch. It was absolutely awful. The seafood seemed watery as if it had just come out of the deep freeze, the salads disappointing and the turkey looked like a turkey roll wrapped in a string vest. The puddings were just plonked out on a table and the mince pies were not home baked at the hotel but looked like mass produced cheap versions and very unappatising. We had travelled ovwe from the UK to have Christmas with our son who had been working over here and it was supposed to be the highlight of our stay and hopefully it will be the low point. I am not sure there are enough staff working at the hotel although it was far from full. Faye and James who serviced our rooms were ace and the most memorable part of our stay at The Pullman Port Douglas Sea Resort. We had to pay the equivalent of £600 a day and for that we had no extras like bathrobes, slippers and even breakfast was not included in this price. All in all having flown half way round the world our stay at The Pullman was a HUGE let down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacko F., I am very sorry to hear of your recent Christmas experience. For you to have chosen to celebrate the festive season with us and for the experience to be underwhelming is truly disappointing. Please be assured that I have since discuss your concerns with our management team accordingly to ensure we can improve our service delivery and offerings at the resort. Whilst I cannot change the events that took place during your stay, I do hope we have the opportunity to welcome you back and demonstrate the improvements made through receiving your feedback. If you would like to provide any further feedback or speak to me directly please reach out to me at the resort at your convenience. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

George E. Couples - 27/12/2018 AccorHotels certified review
« Good until the last day »

Everything was good till the last day. We wanted the last day of our trip to just chill out in the room as we had a penthouse room. We got walked in on by room cleaning even though we had the do not disturb card in the door cardslot. Also we had to deal with the sound of a jackhammer going off all day due to maintenance works happening outside our room. If there was know maintenance it would have been go to know about this early or be put on the other side of the resort, not acceptable considering we were supposed to be in a penthouse considering it was our honeymoon....

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Firstly once again congratulations on your recent wedding! I am disappointed to read that you had an enjoyable stay until the final day and thank you for sharing your feedback with us, I appreciate all feedback as we strive to improve on the quality of our products and services here at the resort. I have taken the time to speak with the team (in-particular our Housekeeping Department that disturbed you on your final day) about your comments so that we may make improvements in these areas/procedures. I also apologise for the maintenance works, this was emergency works that we could not delay. Once again thank you for your feedback and my apologies for your experience with some aspects of your stay. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Epeli Couples - 23/12/2018 AccorHotels certified review
« Relaxing »

Very nice and relaxing, service was excelect and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Epeli, Thank you so much for taking the time to provide our team with feedback in regards to your recent visit! We hope to welcome you back to Port Douglas in 2019. Until then, we wish you a wonderful festive season ahead. Merry Christmas! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 206.00 AUD Non member rate
From 206.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates