Hotel - Pullman Port Douglas Sea Temple Resort & Spa
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Pullman Port Douglas Sea Temple Resort & Spa Hotel

4.5/5 1,899 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, including Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

  • 112 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • WiFi in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,585 reviews

Our guest reviews for Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,899 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sandra C. Families - 10/08/2018 AccorHotels certified review
« Beautiful resort »

We had a wonderful stay, we were in a 3 bedroom apartment equipped with a full kitchen and washer and dryer very nicely located on the ground floor close to the pool. Beautiful grounds and everything was easy and accessible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra C., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Rachel Families - 10/08/2018 AccorHotels certified review
« Heaven »

We had an amazing 6 nights staying with you, we only wish it was much longer. The hotel/pool/staff were all 5 star

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel & Steve H., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Anonymous Couples - 10/08/2018 AccorHotels certified review
« Pleasant »

I don't normally provide feedback but as Accor is our corporate partner I will in this case. We had a nice stay at your hotel with 2 nights in a Spa room and 2 nights in a Penthouse suite. We were first placed into a ground floor room next to the road and my partner was worried about her security, the desk staff were very helpful and moved us to a second floor room. I felt the Spa in the room was too big and not environmentally friendly requiring so much water to fill it up when large parts of the country are in drought. Our main disappointment was with the overall cleanliness of the room, I suffer from dust allergies and was constantly sneezing. All around the room there was dust everywhere on surfaces that have not been cleaned in years. For example is the pelmet around the roller blinds, fan and lamp base. The rooms are also showing wear and tear and need some TLC. My credit card was charged after departure for items in the mini bar which we did not consume. I have emailed the hotel separately to arrange a refund. It may be worth looking at what happened here and find out where the items went. Hope this helps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to complete our guest satisfaction survey. I am happy to read that our team was able to accommodate your room change however I am sorry that the room cleanliness was not to standard. I have passed your feedback directly our executive housekeeper for review. I can there is a minibar charge of $13.68, I shall have this refunded via our accounts team over the next few business days. We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. If you plan to visit Port Douglas again please contact me directly so I can put a special package together and ensure your stay is memorable. Sincerely, Laura Shepherd Front Office Manager

Jennifer T. Families - 10/08/2018 AccorHotels certified review
« Mrs »

Loved the room and the overall accomodation. The pool and the resort area was exceptional. I felt the breakfast buffet was not at the standard of the rest of the resort. We had dinner at the restaurant one night where entrees and main meals were bought out at the same time. Apart from this we thoroughly enjoyed our stay and will be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer T., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. I appreciate your comments on Dinner experience and Breakfast. I will discuss with team as this is not the experience we like our guests to experience Thank you again for sharing your experience, Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Alice C. Couples - 10/08/2018 AccorHotels certified review
« Relaxing »

The resort was relaxing and not crowded. The room was quiet at night. The staff were friendly most of the time. They didn't go out of their way to help us though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice Thank you for taking the time to complete our guest satisfaction survey, I am sorry that our team did not go out of there way to assist you, I would appreciate discussing your feedback further to enable me to improve this. I was unsuccessful speaking with you directly today, I shall try and call again on Saturday. I appreciate your feedback Alice and look forward to speaking with you. Sincerely, Laura Shepherd Front Office Manager

Anonymous Families - 09/08/2018 AccorHotels certified review
« Amazing »

Great hotel with beautiful swimming pool. Family friendly. Good restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Sincerely, Laura Shepherd Front Office Manager

Alex L. Families - 07/08/2018 AccorHotels certified review
« Average »

Room was tired and furnishings are getting old and worn out. Front reception were bery unwelcoming and somewhat stuck up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, It is most disappointing to read of your recent stay please be assured that our entire team have been made aware of your comments. Alex - If you would be so kind to email me directly on h8… it would be most helpful. This way I can follow up on your most concerning comments made in regards to the service received from our Front Office Team. Sincerely, Holly Hopkinson Guest Experience Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Chris C. Couples - 07/08/2018 AccorHotels certified review
« Great staff and great weather »

All the staff were smiling and gave a very positive energy The restaurant was erratic unfortunately as we had a great meal one night and a very poor one the next

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you so much for your wonderful review! We are genuinely so lucky to have a team of passionate and motivated individuals whom aim it is to create only the best possible stay for our valued guests, it really is wonderful to read of your enjoyable stay. We take all feedback on board and I have personally shared your feedback in regards to ALUCO Restaurant & Bar with both our Executive Chef and Food & Beverage Manager. Thank you for taking the time to share your experience with us. We look forward to welcoming you back to your home from home again soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Mark S. Families - 07/08/2018 AccorHotels certified review
« was a rocky start but overall a good experience »

the room was excellent, great size, plenty of room and the swim out pool access was a nice touch. we chose to dine in the restaurant on the first night to take advantage of the kids eat free before 6:30pm. we arrived quite early and not a lot of people at the restaurant yet. however our dining experience was less than desirable. we were only served drinks once (which took 20 minutes) and the food was less than average. My scallops were terribly cooked I needed a steak knife to cut them and my wife's pork was luke warm. I guess the biggest problem for us was my sons meal was forgotten about and it took an hour and a half to get my 4 year olds pasta out. it did not set a good tone for the rest of our stay. HOWEVER to the hotels credit the guest experience manager made contact with me during our stay to apologise for the poor service we received after I had given some polite feedback to the reservation staff. She was excellent and really wanted to accommodate us. She waived the fees from our bill and offered us to go to the restaurant again free of charge for the inconvenience. Her professionalism was commendable. from there we had a great time, we enjoyed plenty of time by the pool sipping cocktails from the pool bar. it was a very relaxing stay and would recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you so much for your feedback, I am so pleased to read that overall you enjoyed your time at the Resort and that we were able to turn around your stay for you! It was great to be able to talk to you during your time here and have the opportunity to discuss your feedback and follow that up with both our Executive Chef and Food & Beverage Manager. We do hope to welcome you and your family back; should you choose to return please contact me directly so that I am able to organise you a memorable stay. Sincerely, Holly Hopkinson Guest Experience Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Lizzie B. Business - 06/08/2018 AccorHotels certified review
« The directions to room were not clear enough. »

The wait for food and beverages were too slow at the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lizzie, We are so appreciative of you taking the time to provide our team with feedback in regards to your recent stay. I sincerely apologise for the wait times experienced in our newly renovated ALUCO Restaurant & Bar. We have noticed the strain on the team during the most recent school holidays. We are now advising our guests of this peak time to ensure they are made aware that waiting times are to be expected. We have also added additional teams members to the floor to cope better with the influx of diners. We cannot thank you enough for taking the time to provide our team with feedback that will only better our future guests experience. The team sincerely apologise for the less than memorable moments had when visiting us and hope to have the opportunity to welcome you back again. Thank you again. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Michelle Couples - 06/08/2018 AccorHotels certified review
« The food was great, the wine was lovely and the after 5 drinks was refeshing as was our stay »

The service was ok there was a staff training on service and didnt quite get i was a silver member of accor but we worked it out. The meals were great dinning was teriffic, the pool was lovel the beach was not to fafr away from our room and i forgot my cheese knife and had onr sent to our room which was great. Service was 10. Be back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, I am thrilled to read that after your initial hiccup in regards to your Loyalty Status you enjoyed your stay here at the Resort. I shall be following this up with our Front Office Team. Our team of dedicated professionals aim to go above and beyond to assist in creating only the best of Port Douglas stays. Justin and the team at ALUCO Restaurant and Bar are absolutely thrilled to read of your great experience had while dining with them. The entire team look forward to welcoming you back for a stay very soon. Until then, wishing you only the best of future travelling experiences. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Pauline F. Couples - 06/08/2018 AccorHotels certified review
« Beautiful location and wonderful staff »

More signs are needed to find the hotel but once there it is just beautiful. Relaxing and everything you could need for a holiday. The ambiance of the pool vegetation around the hotel is just breathtaking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline, Thank you for your invaluable feedback you have shared with us regarding your most recent stay. We are so fortunate here to have such a passionate, professional and friendly team. It is great you were able to take advantage of all the Resort has to offer; our gardeners will be thrilled to hear that you loved our lush tropical gardens. We look forward to welcoming you both back again in the near future. Until then. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Kath M. Couples - 06/08/2018 AccorHotels certified review
« Happy to return, enjoy the facilities. »

We stayed for the first time in October 2017 (Appt 270) and decided to return in July. The room maids provided a good service, when required, though the apartment itself does require a more thorough clean i.e. the tiled floor would benefit from a steam clean (as indicated from socks I wore and dirt picked up from the living/bedroom areas); the soft furnishings are stained; the bathroom would benefit from a 'Spring clean' and the shower could be stronger/more intense; for safety the kitchen knives would benefit from sharpening and the cheese grater was rusty; the rooftop terrace floor is lifting in places and when walking around the hotel complex we noticed small items of litter (remaining in some very open places for some considerable time - to the extent that I felt compelled to pick up myself.. any member of staff could do this! We enjoyed the peaceful and relaxing ambiance, the treatments we had at the Spa and look forward to returning again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kath, We sincerely appreciate the effort in sharing your experience with us and are thrilled to read that overall you had a fantastic stay here at the Resort. I will be addressing your feedback with my maintenance and housekeeping team this afternoon as it does not reflect the care and attention I would like to believe we are famous for as a brand. Once again thank you for sharing your recent experience with us. We wish you safe onward travels and look forward to welcoming you back again soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Alana Couples - 01/08/2018 AccorHotels certified review
« Nice resort »

The resort is beautiful, especially the pool. We were accommodated to a new room as I forgot to disclose my boyfriends disability who has trouble walking due to a car accident, however they did misplace the deposit slip which caused issues upon checkout as the deposit couldn’t be taken off the total bill we incurred. We found the meals all delicious that we ate, however it would of been nice if we were introduced to the buffet to understand you could order coffee and eggs, we found this out ourselves later on. Further we tried to use the pop up bar on Friday and found the waitress unhelpful, we asked if we could get a cocktail, she told us there was a menu at the bar, I explained we were happy with the mojhitos she told us we are best to go up to the bar as she needs to go there for mint anyway, I was confused hat other patrons were able to order from her and not us, everyone seemed to be staring at us. We went to the bar and waited there for few mins,two staff were there, no one served us so we walked off. Pretty poor service. However I found most of the staff helpful and kind to talk with.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alana, We are so appreciative of you taking the time to provide the team with detailed and constructive feedback in regards to your recent stay. Feedback is a most crucial tool in ensuring we are consistently delivering and providing our guests with the best possible experience. I shall be following up all comments that you have made with my Departmental Managers to discuss and review. I am sorry for the miscommunication when dealing with our Bar Attendants at our pop up bar on Friday night, we do not want any of our guests to feel a lack of service. I have personally addressed this matter with our ALUCO Team. I do hope that we have the opportunity to welcome you back for a more memorable stay sometime in the future. Should you choose to return please contact me personally to organise your stay. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Lucy S. Families - 01/08/2018 AccorHotels certified review
« Overall pretty good »

Location, room set up was great - resort just felt a little tired (broken tiles around pool etc) and service especially at breakfast could have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy, We sincerely appreciate the effort in sharing your experience with us; feedback plays a large part in making any changes and improvements to the services that we provide. Again, we appreciate your comments and we hope that we will have another opportunity to welcome you back. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Nacha K. Couples - 01/08/2018 AccorHotels certified review
« Lovely hotel, grounds and pool in a nice secluded location »

First time in Port Douglas for my partner and I, looking to explore the Reef, Daintree and surrounds. The hotel was always a nice place to come back to and I wish we had more time to stay by the pool on some of the days. The pool and grounds are beautiful, felt very much like a five star hotel. Cleanliness of some aspects of the room could be improved however, for example some of the hinges in the bathroom could use a good spray and wipe/clean to remove any gunk. Small touches would have made for a complete 5 star experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nacha, We sincerely appreciate the effort in sharing your experience with us. It is great to read you were able to take advantage of all the Resort has to offer and take in the beautiful tropical sights of Port Douglas. Your comments in regards to the Housekeeping Service you received have been shared with the team, please note that this is not the experience that we strive for our guests. Rest assured to know that we have upcoming training planned for our team in order to improve the service for our guests. Once again thank you for your feedback and we hope to welcome you both back to Port Douglas in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Amip P. Families - 31/07/2018 AccorHotels certified review
« Good »

Your check in was nice and friendly...your hotel was very nice....your rooms were nice but needed a little maintenance and touch ups...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amip, Thank you so much for taking the time to share your great experience. The Team and I look forward to the possibility of welcoming you back again in the near future. Until then. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Gabe A. Couples - 30/07/2018 AccorHotels certified review
« Our overall experience at the Pullman was pleasant. »

The unit in which we stayed was quite nice. The staff were very friendly and helpful. The facilities overall were quite good. We had a lovely time staying at the Pullman even though it had to be cut short unexpectedly due to the sudden death of a close family friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabe, Thank you for reaching out to me though our internal survey. I have contacted you personally via email earlier this morning in relation to your feedback that Simon McGrath kindly passed on to me. Should you not have received this email please do let me know, I look forward to hearing from you soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Elle Families - 27/07/2018 AccorHotels certified review
« Beautiful pools and staff ensured a relaxed and fun getaway »

Our family of 5 with an 11 year old girl and teenage boys really loved the atmosphere and staff of the resort. We had some local adventures to the reef, Daintree and Mossman gorge being picked up from our accommodation. We shuttled into port Douglas and enjoyed the walk back on the beach. We were in a penthouse apartment and although we initially were disappointed because it didn’t look like the pictures online but we loved the jacuzzi and enjoyed ending the day with a bath in our ensuite. It was clean, comfortable and relaxing and the staff were very friendly and helpful. We loved the buffet breakfast and the restaurant was expensive but certainly beautiful food and worth it. We enjoyed seimming in the lagoon pool and cocktails and mocktails at the end of the day by the pool. Great family holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elle, Thank you so much for taking the time to share your wonderful experience with the team. From our Pullman Breakfast to our tropical lagoon pool, we are thrilled you enjoyed your stay. We look forward to welcoming you and your family back again soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Emma Families - 26/07/2018 AccorHotels certified review
« Unsatisfactory »

Arrived at 3pm and our room was not ready wait until 4.40pm before it was ready ask for a late check out and was give one till 12.30 but then had housekeeping nocking on our door 10.40 asking when we are leaving then she returned and at 12.20 and ask us again when we are leaving and then the front deck rang the room tell us check out is 12.30 my reply was it only 12.20 we are packing now and was 12.30 is check out. The pool in our room was unused as was dirty and full of bugs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Please rest assured we have followed up your comments with immediate action. Our passionate team strive to create only the best possible experiences for our valued guests so I thank you very much for reaching out to us. I would appreciate discussing this further with you. Can you please advise the best contact number and time to speak with you directly. I am truly sorry for your experience and I appreciate in advance your time to discuss this further. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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