Hotel - Pullman Port Douglas Sea Temple Resort & Spa
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Pullman Port Douglas Sea Temple Resort & Spa Hotel

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4.5/5 1,846 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, including Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

  • 112 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Automatic temperature control
    • Air conditionning with individual remote
    • WiFi in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,291 reviews

Our guest reviews for Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,846 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Amanda C. Families - 19/04/2018
« Amazing hotel, incredible customer service »

We travel often and stay at many places, including the Fairmont Hotels, Disney hotels, Marriott, Hyatt, etc. We have had great customer service along the way but we have NEVER had anything as wonderful as the service at your hotel. From our first encounter and check-in through our check-out, the staff continually went above and beyond to make our trip as memorable and pleasant as possible. I can't say enough about how impressed we were with EVERY staff person we encountered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, I am thrilled to read that you enjoyed your stay! At Pullman we thrive by our slogan of 'Our World is Your Playground', it is our pleasure to be at your service throughout your journey with us! I will ensure that your feedback is shared among the whole team - they will be so happy to read of your experience, Until next time, we wish you safe onward travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Clair D. Families - 19/04/2018
« Satisfactory Experince »

We have stayed at the Pullman in port Douglas and palm cove a number of times but this time was not as good as it has been in the past. Housekeeping quality was terrible. Mostly just replaced towels and fixed beds. Crumbs still visible under the dining table, garbage not removed, tea and coffee not refreshed. Service at breakfast was terrible. Forgot my eggs and coffee on 3 mornings. Eggs to order came out clearly over cooked. I did speak to who I believe was the manager on checkout and voiced my feedback.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clair, It is most concerning to read of your return experience. Clair - I have followed up all comments you have made in regards to the level of cleanliness with our Housekeeping Manager. It does not reach yours or our expectations and I sincerely apologise for this. It is most disheartening to read that one of our valued return guests departed with a less than memorable experience. Should you choose to return please contact me directly so that I can ensure a perfect stay here in Port Douglas. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Vladimir V. Couples - 18/04/2018
« Very relaxing and comfortable »

Very good appartment, stuff helps a lot, good cleaning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir, Thank you so much for your wonderful review! We cannot wait to welcome you back to Port Douglas again in the near future for another memorable stay with us. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Stuart Families - 18/04/2018
« An enjoyable stay. »

The bed was comfortable Reception staff were always helpful The pool was amazing and thoroughly enjoyed by my daughter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, It truly is so wonderful to read of your satisfied stay with us at Pullman Port Douglas. The Pool is sensational, and the ideal spot to be on these warm tropical days, I'm thrilled your daughter enjoyed it! We look forward to the opportunity to welcome you back to Port Douglas soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Abe B. Families - 17/04/2018
« Just Fantastic »

Friendly,Comfortable,clean and luxurious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abe, I am trilled to read about you and your family's recent experience in our Resort. It is amazing to read that our room catered to your needs and that you felt comfortable. We wish you and your family well and look forward to welcoming you back soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Afzal Couples - 16/04/2018
« Perfect Environment »

Had a great time, the reception was excellent and I was given a very detailed information on the facility and the local environment. Gabrielle was great in doing this. It made my stay comfortable. The rooms are very spacious and the living area is quite big and the food in the restaurant is good both for dinner and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Afzal, At Pullman London Port Douglas, we take pride in our customer service and Gabrielle is indeed a true pioneer in offering excellent customer service. I will most definitely share your very kind compliments with her. Thank you for your lovely review! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Barb Couples - 16/04/2018
« Fantastic experience »

We loved our stay from the moment we arrived we were treated with friendly professional service from the reception bar and wait staff and housekeepers. The resort is stunning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barb, WOW! Brilliant to read of your experience had staying with us. I look forward to the opportunity to welcome you back again in the near future. Until then - safest of travels! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

TripAdvisor review
Couples - 16/04/2018
« Wonderful tropical resort »

Huge wow factor when checking in. Wide, breezy open reception area which was tastefully decorated. The rough driveway entry added to the disconnect from the surrounding suburb to sometime exotic. Ample temporary parking out the front. Check in was swift and received a lot of information about almost everything. Received a room upgrade to a 2 bedroom villa/apartment which thankfully had lift access. Parking was at random (and free) - either in a vacant garage or one of the many visitor spots. A larger vehicle like a big 4 wheel drive may have found parking a challenge. The villa's fully catered kitchen was larger than my own with quality appliances and plenty of cleaning accessories. Bedrooms were not huge my any means but still manoeuvrable. The ensuite had double vanity basins but little room around them to place personal items, a very large spa bath and separate show and toilet. Lots of hanging space in the robes. The lounging areas inside and out were spacious and enticed lounging. The roof top entertainment area which included a hot tub and BBQ was a great place to relax in the early evening whilst watching the local bird life go through their nightly routine. Finding the resort in the dark was challenging without a navigation device although it is well signposted as I discovered the next day. The resort pool is huge and entices 'laziness'. Breakfast was buffet with cooked eggs to order. Catered for a diverse range of diets. The bar offered mocktails which could be sipped whilst pool gazing. Only booked for 4 night when it should have been around 6-7 so I could have sampled the day spa menu. Couldn't fault the resort and the staff. The resort however is some distance from the CBD of Port Douglas and hence a need for some form of transport.

Our hotel has responded to the review
Our hotel has responded to the review

WOW - what a great review Michelle G! A huge Thank you, thank you, thank you!! it is great to receive such detailed feedback - I am thrilled you enjoyed all the facilities the resort has to offer. We are so proud of our passionate, polite and engaging team members throughout the Resort ensuring only the best possible stay for our guests. I look forward to welcoming you back for a slightly longer stay next time so you have opportunity to use our beautiful Vie Spa. Until then time Michelle, safest of travels and best wishes from the entire team!

AccorHotels certified review
Anonymous Couples - 15/04/2018
« Expected more »

There were a number of disappointing aspects to our stay given that the resort is 'five star'. Firstly, our pool view was hindered by an unsightly orange barricade around the outdoor spa. Booking spa treatments was very difficult given that no one answered the phone. Our difficulty operating the DVD player and television (remotes did not work) was not assisted by reception, as again, no one answered the phone on multiple occasions. FYI the hot and cold labels are backwards on the shower, and the basin in our room was cracked. We couldn't believe that two tap soft drinks at the pool bar cost us $10. We were under the impression that the resort had a private shuttle into town. We did not expect to pay for trips into Port Douglas. On the upside, breakfast was great.

Our hotel has responded to the review
Our hotel has responded to the review

I would like to thank you for sharing this feedback with us, I apologise that you had a mixed experience and there were certain areas that did not live up to your expectations. At Pullman we always strive to improve and your feedback is most appreciated. Thank you very much for reaching out to us! The team wish you only the best of travels moving forward. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Friends - 15/04/2018
« Resort was amazing »

Resort was amazing. Restaurant was fantastic, the breakfast buffet was perfect. It was just good to get away and just relax here. Only bummer was that we weren’t able to get an appointment in the day spa.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your wonderful review Hopefully we can welcome you to Port Douglas again soon and you'll have the opportunity to relax in Vie Spa! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Jane P. Families - 14/04/2018
« Great room. Great breakfast. Nice staff. »

Excellent stay. Room was well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, It is great to read that we made you feel at home for you and your children. We wish you safe onward travels and look forward to welcoming you back soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Older T. Couples - 14/04/2018
« Enjoyable, first class and excellent staff. »

The Pullman was more than we had expected. We are locals and were treated to a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Older T., I am thrilled to read that you enjoyed your stay! It is delighted that you enjoyed your room and were able to sample all the Resort has to offer, thank you for your feedback. Please do not hesitate to contact our in-house reservations team to assist you with making your reservation next time, we do provide discounted rates for our locals! Until next time, we wish you safe onward travels. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Heidi E. Families - 13/04/2018
« Very nice »

Great service & amazing Villa. All the staff were friendly & helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi, Thank you so much for taking the time to provide feedback:) We look forward to welcoming you back home again soon! Wishing you safest of travels until then. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Belinda H. Couples - 13/04/2018
« Miss »

Room was amazing. Breakfast fresh and tasty. Staff friendly. Did I mention the room...wow. was by far the best place I have ever stayed. Thank you. We will be back..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, At Pullman Port Douglas, we take pride in our customer service, I will most definitely share your very kind compliments with our whole team. Thank you for your lovely review and we look forward to welcoming you back soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Families - 13/04/2018

Loved the pool and your staff were fantastic

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay. It was great to read that the team looked after you during your holiday and that you enjoyed it very much. We hope to welcome you back to Port Douglas soon! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Families - 12/04/2018
« Happy with the hotel »

It was great overall, but there is def room for improvement in housekeeping. The floor was still dirty after daily service

Our hotel has responded to the review
Our hotel has responded to the review

We sincerely appreciate the effort in sharing your experience with us and are thrilled to read that overall you had a fantastic stay here at the Resort. Your comments in regards to the Housekeeping Service you received have been shared with the team, please note that this is not the experience that we strive for our guests. Rest assured to know that we have upcoming training planned for our team to ensure our standards are being met. Once again thank you for your feedback and we hope to welcome you and your family back to Port Douglas in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Kylie Families - 12/04/2018
« Not as good as it used to be.... »

We have stayed at this resort three times over the past five years, and were quite disappointed this time around. The service and facilities both appear to have deteriorated, and we were left wondering whether it really is still a 5 star resost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kylie, It is most concerning to read of your return experience. We take your concerns very seriously, I have emailed you personally so that I can follow up on your comments directly . I hope to hear from you soon. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Alice Couples - 12/04/2018
« A brilliant pool and nice rooms »

We stayed in a spa room. I think the room was great, well equipped and designed. Breakfast was disappointing in variety and quality. Pool was inviting. Reception staff were really helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice, Thank you so much for taking the time to provide our team with feedback on your recent stay. Feedback is the most important and valued tool for our passionate team members so we can ensure only the best possible experience for our guests when visiting our Resort. I have shared your feedback in regards to our breakfast service with our Food and Beverage Manager Justin, he appreciates your comments and will be following up with the team directly. Thank you again for your feedback Alice! Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Tessa Families - 11/04/2018
« Slightly disappointing, not as clean as expected and lacked service »

Was very excited to come stay at the Pullman and have been following your hotel on instagram in anticipation for the holiday! However slightly dissapointed with the service. Each morning at the buffet breakfast we’d wait over 20 mins for our egg orders. Some of the eggs would come straight away and others (who ordered first in some cases) would wait even up to 30 mins. The restaurant was normally empty so it just didn’t make sense why it was always so slow. The rooms were also not clean. Hairs in the shower, guck on the walls and floors in the bathroom and that mirror feature is disgustingly covered in caked on dust! I saw one of the room service attendants dragging a mop on the ground outside as he was walking from one room to another picking up all dirt! Lastly my parents who also stayed at the same time as us just a couple of rooms over were over charged. They paid the correct amount when they checked in (same price per night as us) but yet when they checked out the lady at the desk tried to insisit they were charged incorrectly and they owed a further $700+! I was the one who made the booking for them at the same time as my own booking so am very familiar with the rates per night. The rates should not have been more and it’s not like I booked mine separately at the time of a sale.. it was the same day!! Overall the pool was lovely and rooms were nice but the Pullman Port Douglas has a long way to go to make the resort feel premium in terms of service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tessa, It is most concerning to read your comments in regards to your recent experience when staying with us. Our team are trained to ensure that we listen, engage and do our best to provide an incredible experience for our valued guests. I will most certainly share your comments with our whole team about the experience you have had, and shall be investigating all issues raised further. I sincerely apologise your experience did not live up to your expectations. Should you wish to discuss further please email me directly on h8…, I take the concerns raised very seriously. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

AccorHotels certified review
Anonymous Families - 09/04/2018
« Warmly welcomed, cared for and enabled to have super family holiday! »

Hey, we were so warmly cared for and welcomed. All staff so helpful makes family fun more possible.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for taking the time to provide our team with feedback in regards to your recent say with us. We are so thrilled to read that you and your family felt welcomed and cared for! The team wish you the best of future travelling experiences and hope to welcome you back in the near future. Sincerely, LISA BROWN GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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