The Sebel Auckland Viaduct Harbour 4 stars

TripAdvisor rating 4.0/5 1,391 reviews
The Sebel Auckland Viaduct Harbour
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+ 21 Services
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Hotel extras

Located in Auckland's Viaduct Harbour. The Sebel Auckland Viaduct Harbour provides extensive views of the harbour and the city. The hotel offers luxury apartment-style accommodation to cater to your short and long term needs.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre (Nearby)
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • Hot meals
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010
auckland
new zealand

Tel: +6499784000

Fax: (+64)9/9784099

Contact email

Check-in from 14h00

Check out up to 11h00

  • AUCKLAND INTERNATIONAL :   AIRPORT EXPRESS STOP 7047

  • By plane

    AUCKLAND INTL At 22km / 13.67 miles - Shuttle paying

  • By boat

    FERRY BUILDING At 1km / 0.62 miles

  • By train

    BRITOMART At 1km / 0 miles

GPS :-36.843578, 174.763219

Our accommodations

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

City View Studio Suite Queen

  • Max. number of persons: 3
  • Area: From 35
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

City View 1 Bedroom Suite Queen

  • Max. number of persons: 2
  • Area: From 50
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Marina View 1 Bedroom Suite Queen

  • Max. number of persons: 2
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Marina Deluxe View 1 Bedroom Suite

  • Max. number of persons: 3
  • Area: From 78
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Executive Deluxe 1 Bedroom Queen

  • Max. number of persons: 3
  • Area: From 90
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our guest reviews for
The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,636 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,391 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Spacious room

TripAdvisor rating 4.0/5

jacksksheu Couples - 09/10/2019 TripAdvisor review

Was pleasantly surprised with the size of the room and all its amenities. Room is very spacious and comfortable. Excellent location and close to restaurants and bars. Staff were friendly and obliging.

Dear Jacksksheu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and took advantage of the location and the size of the rooms to everything. Thank you for recognising the efforts that our staff take to ensure every guest is looked after at our hotel. I would love to share these comments with my team and I am sure this will encourage them to keep striving to provide excellent guest experience at all times. We hope we will be able to welcome you back for another well deserved break soon.

Great Stay

Customer review rating 4.4/5

Tim P. Families - 06/10/2019 AccorHotels review

From when we were greeted at reception, to every request we made, it was accepted and carried out with a smile. Nothing was too difficult. We have already recommended the Sebel Auckland to several of our friends

Dear Tim, Thank you for sharing your amazing experience with us. We really appreciate your continued loyalty towards Accor and the Sebel Brand. Our staff enjoy welcoming regular guest and I am glad that you loved our customer service. I will share your lovely feedback with my team and I am sure this will motivate our team to provide exceptional service. Thank you again for your lovely comment and we look forward to welcome you back soon in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

All ways a great place to stay

Customer review rating 4.4/5

Paul C. Business - 04/10/2019 AccorHotels review

All ways a great place with friendly staff

Dear Paul, Thank you for sharing your experience with us. I am so delighted that you had a memorable stay with us in a marina view room. Our staff are very dedicated to make sure all our guest enjoy their stay and I am glad that you enjoyed the hospitality offered by our team. Thank you again for your lovely comment and I hope to see you soon in the future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

Night Stay

TripAdvisor rating 4.0/5

roslynf61 Couples - 04/10/2019 TripAdvisor review

We have stayed here previously and again this time the Sebel did not disappoint. Room was clean and plenty of room for our night stay. This time we had a studio unit without the harbour view and the room was quiet, no street noise could be heard. Bed comfortable and water pressure great!

Dear roslynf61, As always it is a pleasure having you stay with us. Thank you for your great reviews and your continued loyalty to Accor and The Sebel Brand. It is feedback like this that makes us feel motivated and encouraged to keep delivering our best services and ensure that every guest staying with us is looked after. Thank you for your continued business, encouragement and support. We look forward to welcoming you back soon.

Top location great staff

Customer review rating 4.4/5

Patricia V. Couples - 01/10/2019 AccorHotels review

Second day cleaning staff were not good room was left unfinished and no top up of used stuff. First day staff were fabulous, friendly and extremely helpful.

Dear Patricia, Thank you for taking the time to share your experience with us at The Sebel Auckland Viaduct Harbour. Beautiful location and I am glad that you were able to enjoy the city and viaduct basin. Your comments in regards to room service is noted and our housekeeping team is spoken to avoid any future occurrence. However I am happy that you loved the service offered by our team members and I trust your next visit will be as charming as the past one. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

lovely apartment and in handy locality, didnt need a car public transport handy

Customer review rating 4.4/5

Anonymous Couples - 30/09/2019 AccorHotels review

WE were upgraded to a viaduct view which was great handy for dining experiences and plenty to do .. staff were pleasant welcoming and helpful . Charge back from restaurants was handy also

Dear Mr R., Warm greetings from The Sebel Viaduct Harbour Auckland and thank you for your wonderful review of your recent stay with us! I am very delighted to read that you found the hotel location is hand as well as lots of great restaurants nearby to choose from with chargeback option. I am also very happy to read that our reception team managed to upgrade the room to our Marina Deluxe Suite to create a memorable stay! We would like to welcome you very soon in the future and thank you so much for your time again. Kind Regards, Minyoung Assistant Manager

It’s accessible and clean

Customer review rating 4.4/5

Tm Business - 30/09/2019 AccorHotels review

Easy and friendly

Dear Tarquam, Thank you for your membership with Accor and for the great review of our hotel! We are glad that you enjoyed your stay and took advantage of the location to everything. We hope we will be able to welcome you back for another well deserved break. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Auckland Viaduct Harbour.

nothing wrong with it

Customer review rating 4.4/5

Anonymous Business - 30/09/2019 AccorHotels review

it was fine. staff were friendly, room was clean, bed was comfortable. the website was a bit difficult to navigate and kept bringing up options in Euro or GBP, but other than that booking was fine

Dear Nicki, Thank you for the review on our hotel. Apologies for the inconvenience caused while making the booking online on the website. However, we are glad that you enjoyed your overall stay with us . We hope to see you again very soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Auckland Viaduct Harbour.

Great Business Stay

Customer review rating 4.4/5

Bryce Business - 29/09/2019 AccorHotels review

Seamless Check in and Check out. Rooms were well appointed for what I required. Only confusion was Parking . But got that sorted in the end.

Dear Mr S., Warm greetings from The Sebel Viaduct Harbour Auckland and thank you so much for sending us a review about your recent stay with us. I am very delighted to read that you had a great stay with us and had a seamless check-in and out! I am sorry if you felt confused with the basement self-car parking option, however, I am glad that was sorted upon arrival! Thank you again and we look forward to welcoming you back soon! Kind Regards, Minyoung Assistant Manager.

Great place to stay

Customer review rating 4.4/5

Pauline K. Couples - 29/09/2019 AccorHotels review

Whilst it was very cold and wet in Auckland, it was so nice to go back to a beautiful hotel room. I love the proximity to the harbour and the city centre.

Dear Mr and Mrs K., Warm greetings from The Sebel Viaduct Harbour Auckland and thank you so much for your 100/100 feedback! I am very delighted to read that you took advantage of the location as we have such a critical location to explore Auckland CBD and as well the waterfront is just a one step away. We would like to have another opportunity to welcome you back soon in the future, perhaps with a better weather in summer. Kind Regards, Minyoung Assistant Manager

Very satisfied. Good room with great views and very comfortable. Front desk also very friendly and efficient.

Customer review rating 4.4/5

Hamish D. Business - 29/09/2019 AccorHotels review

As above

Dear Mr D., Warm greetings from The Sebel Viaduct Harbour and thank you so much for your feedback. I am very delighted to read that you had another wonderful stay with great views from our Marina Deluxe room one in the corner which you prefer! Thank you again for sharing your experience and we all can't wait to welcome you soon in the future. Kind Regards, Minyoung Assistant Manager

Stay

Customer review rating 4.4/5

Johnston H. Business - 29/09/2019 AccorHotels review

Very good

Dear Mr H., Warm greetings from The Sebel Viaduct Harbour Auckland and thank you so much for your continuous loyalty with us. I am very glad to read that you had another wonderful stay and we all can't wait to welcome you back soon in the future! Kind Regards, Minyoung Assistant Manager

Exceeds all requirements

Customer review rating 4.4/5

Bex Business - 29/09/2019 AccorHotels review

Location and facilities are all spot on

Dear Ms W., Warm greetings from The Sebel viaduct Harbour Auckland and thank you so much for your wonderful review! I am very glad to read that you took advantage of the location which I absolutely agree with you! It is very convenience to have a lot of restaurants around and close to the main attraction area in Auckland! Thank you again and we look forward to seeing you very soon in the future! Kind Regards, Minyoung Assistant Manager

enjoyed my stay

Customer review rating 4.4/5

Rudi Business - 29/09/2019 AccorHotels review

easy, fast checkin and out. Friendly staff. Clean room with all required amenities. There was not something that I could fault. I would say stay away from Giraffe Restaurant for breakfast as there are better options for the same price. Food was not great.

Dear Mr C., Warm greetings from The Sebel Viaduct Harbour Auckland and thank you so much for superb feedback! I am very delighted to read that you enjoyed your stay with us. I agree! Having in-room amenities such as washing machine dryer and kitchenette is very convenience throughout the stay. I have personally pass this message to our team with highlighting "there was not something that I could fault" which I am very pleased and sure that will motivates our team! Thank you so much again and we would like to have another opportunity to welcome you back soon! Kind Regards, Minyoung Assistant Manager
Customer review rating 4.4/5

Ross M. Couples - 28/09/2019 AccorHotels review

Friendly staff and easy to deal with

Dear Mr and Mrs M., Warm greetings for The Sebel Viaduct Harbour Auckland and thank you so much for your lovely feedback. I am very delighted to read that you had another pleasant stay with us and felt our reception team is easy to deal. That is our mission to be friendly with the guest to create more humanity over the reception. We would like to have another opportunity to welcome you back soon and thank you so much again for your continuous loyalty with The Sebel and Accor group! Kind Regards, Minyoung Assistant Manager

Great location; pity about the room service

TripAdvisor rating 4.0/5

Y0ttie Solo travel - 26/09/2019 TripAdvisor review

Unbeatable location in Auckland; everything is just a short walk away. Very comfortable room, workable kitchenette. Friendly, helpful and flexible staff. The only downside to this hotel is the absence of a room service breakfast. Lunch and dinner can be arranged, but not breakfast. But the location? I don't think it could get any better.

The music from the street was a disturbance

Customer review rating 4.4/5

Anonymous Business - 24/09/2019 AccorHotels review

The hotel itself was great and good facilities.. But the street noise was too loud and the windows were vibrating.

Dear Ms B., Greetings from The Sebel Viaduct Harbour Auckland and thank you so much for your review! I am disappointed to read the impact the noise that you had experienced on your recent stay with us. Our higher management team is working very hard to get the noise issues under control especially during the weekend. I have noted on your preference to allocate the room on a higher floor and so we can try our level best to avoid the street noise on your next stay. Thank you again for your honest feedback and we would like to have another opportunity to welcome you back again. Kind Regards, Minyoung Assistant Manager

Mr

Customer review rating 4.4/5

Anonymous Couples - 24/09/2019 AccorHotels review

Car parking was an issue even though we made a phone call to give arrival time. We were told on arrival that no car park available but eventually we were let in and there were several parks available. The Studio we stayed in looked tired and overdue for refurbishment. The bed was not correctly made with neither of the sheets tucked in at the end. We complained when we checked out about the bed and to their credit but after we requested we were not charged the $35 car park fee.

Dear Mr M., Thank you for taking the time to tell us about your experience at the The Sebel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations, please allow me to express my sincere apologies for this. I also apologise for the miscommunication about the availibilty of car park at our hotel. Due to the limited availibity of car parking, we are unfortunately unable to pre book spaces for our guests. The available spots that you might have seen vacant were mostly reserved for private use. The management are aware of the situation and I assure you that appropriate measures will be taken to prevent future occurance. Our Housekeeping staff has also been spoken to. We at the Sebel strive to provide excellent guest services at all times, and It was evident in this case, we failed to do so. Thank you once again for sharing your honest feedback with us and we hope you give us another opportunity to serve you better next time. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Auckland Viaduct Harbour.

Friendly and comfortable

Customer review rating 4.4/5

Guest Business - 24/09/2019 AccorHotels review

Very enjoyable stay made easy with friendly staff and great service.

Dear Elaine, Thank you very much for your feedback on our hotel. It is a pleasure to receive such positive feedback for our team. We are glad that you enjoyed your overall stay and we look forward to welcoming you back at The Sebel in October on your next stay. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Auckland Viaduct Harbour

ok

Customer review rating 4.4/5

Anonymous Business - 23/09/2019 AccorHotels review

Rooms are a little tired and the air conditioning was way too hot in the night ..

Dear Mr and Mrs S., Warm greetings from The Sebel Viaduct Harbour Auckland and thank yous so much for your honest feedback. I am very sorry that you had an issue air conditioning during your stay and the welcome drinks were not offered upon check-in, which I have noted on your profile so we can offer double welcome drinks for your next visit. Please do not hesitate to contact me directly (H8…) if I can be of any further assistance to you. Looking forward to hearing back from you and I would like to have another opportunity to welcome you back to better serve you. Kind Regards, Minyoung Assistant Manager
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