Hotel - The Sebel Auckland Viaduct Harbour
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The Sebel Hotel

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West 
1010  AUCKLAND
NEW ZEALAND

1,135 reviews
TripAdvisor Rating Based on 1,135 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre  (Nearby)
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With 123 spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

  • 112 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating Based on 2,212 reviews

Our guest reviews for The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,135 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mark W. Business - 13/09/2017
« Great hotel to stay for work or pleasure »

The location of this hotel right on the Viaduct is perfect. Close to restaurants and bars and the CBD downtown. Rooms are generally good however this time there seemed to be limited utensils available in the kitchen. Staff are always pleasant and helpful from reception through to housekeeping.

AccorHotels certified review
Robyn Friends - 13/09/2017
« Totally Enjoyable »

Check in was a breeze - staff were very pleasant

AccorHotels certified review
Maxine Couples - 12/09/2017
« maxine »

awesome, staff great room great cleanliness perfect facilities great. if i had to pick one downside it would be that we couldn't get 1/2 price breakfast

AccorHotels certified review
Simon P. Business - 12/09/2017
« Good »

Room was nice, great location.

AccorHotels certified review
Anonymous Couples - 12/09/2017
« Relaxing night »

Always a relaxing stay. The bathroom tiles and shower may need upgrading, few tiles cracked and shower pressure low.

AccorHotels certified review
Tessa B. Friends - 11/09/2017
« Prime Location »

Spacious 2 bedroom apartment, clean and tidy with plenty of luxury essentials. Only let down was a huge lack of hot water. First night arrival only one guest out of four had warm water, remaining three guests had cold showers. Following nights the hot water ran out by the time guest two showered - we kept showers to a minimum with consideration of our travelling companions but this made no difference. Given the scale of the hotel and the price we paid for their biggest suite it was hugely disappointing this was an ongoing problem.

AccorHotels certified review
Douglas M. Business - 10/09/2017
« " Location & Convenience with Friendly Service and a Smile "... »

Always a Friendly Stay with Helpful Staff with a Smile... Dennis and his Team are always making sure that you are looked after....!!!!

AccorHotels certified review
Anonymous Business - 10/09/2017

Experience was ok. Disappointed that room service is no longer provided.

AccorHotels certified review
Boshen Business - 10/09/2017
« Very pleasent »

Thanks for all the good service during my stay. It certainly felt great to come back to the room after s day's work to see things near and tidy.

AccorHotels certified review
Claire Business - 09/09/2017
« convenient location with clean comfortable room. »

check-in was quick but no explanation was given as to where, what time or if breakfast was included. I got to my room after a long day and there was no room service menu or usual folder detailing where things were or what was included in hotel. No information given at check-in or in room regarding wi-fi. Not knowing Auckland it would have been good to have some information on hand. Breakfast next morning in cafe was a la carte and because a few groups entered just before me was advised there would be a wait for food - a buffet would have been good to have a quick breakfast. cafe staff were good and offered a coffee and pastry as I was in a hurry. all in all an ok stay but felt the overall service was a letdown.

AccorHotels certified review
Dennis Families - 07/09/2017
« Excellent Stay »

Enjoyed the View to the harbour. The staff was courteous, friendly and helpful.

AccorHotels certified review
Richard S. Solo - 07/09/2017
« hotel staff were not helpful. »

Could not provide umbrella. Could not cook eggs benedict for breakfast. Could not process my visa debit card.

TripAdvisor review
Family - 06/09/2017
« Great place & Wonderful friendly staff »

Was just a bit of a disappointment to find out when we got there, that we had to pay to park in their facility.... and we had booked a room for 2 adults & 1 child & they gave us a room with 1 bed...was easily fixed with roll away bed ... but then we had no room to walk as room was small...

Our hotel has responded to the review
Our hotel has responded to the review

Dear panda224 Thank you for taking the time to post a comment on TripAdvisor. We are pleased to hear that you enjoyed the location and our ever friendly service from the staff. I will share this with the team as they will be delight to hear being recognised for their outstanding effort in ensuring every guest has a great experience. I am sorry that you were not made aware of parking charges prior to arrival. Parking in the city is very expensive and our prices are very reasonable. I am glad that the team were able to resolve the bedding issue for the child. Thank you again for your feedback and choosing to stay with us. Kind regards Kesh Nand

TripAdvisor review
Couples - 06/09/2017
« Fantastic location & property »

Loved our stay, we had a spacious corner suite with views of the marina. Great location with easy walk to restaurants, shops, train etc. Wish we could have stayed longer & will stay here again when in Auckland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear donnay701 We appreciate your wonderful feedback. It gives us a great pleasure to hear that you had such a lovely experience at our hotel and enjoyed the location, rooms and the fantastic views of the marina. We sure would look forward to welcoming you back when next in Auckland. Thank you for choosing to stay with us. Kind regards Kesh Nand

AccorHotels certified review
Anonymous Couples - 04/09/2017
« Average »

Hotel failed to secure a second night of accommadation .

AccorHotels certified review
Dave Business - 04/09/2017

Always a solid hotel to stay at in the heart of it all. I prefer the city side of the hotel as the noise from the bars is loud. The only other comment is i can't understand why an invoice is not sent to my email after i leave the hotel. It happens at all other ACCOR i hotels i stay at. I cannot find an email address on the website to contact the hotel to follow this up.

AccorHotels certified review
Victoria G. Business - 04/09/2017
« above average »

Great location but need to smarten up the rooms

AccorHotels certified review
Elisa Business - 03/09/2017
« elisa »

great location

AccorHotels certified review
Graham L. Business - 01/09/2017
« A regular visitor, but the hotel is starting to tire a little »

Staff friendly and welcoming. Rooms could do with a spruce up. Since I was last at the hotel, there is now no longer a room service option. This could be a problem for future visits.

AccorHotels certified review
Bev S. Couples - 31/08/2017
« Wonderful »

Sebel is our place to stay in Auckland.Always given wonderful service and warm welcome. The rooms are perfectly presented and always so clean.

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