Hotel - The Sebel Auckland Viaduct Harbour
The Sebel Hotel The Sebel Hotel

The Sebel Auckland Viaduct Harbour

4.0/5 1,327 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Hot meals

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

  • 113 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating 3,220 reviews

Our guest reviews for The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,327 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 13/02/2019 AccorHotels certified review
« Great with bigger balcony room »

no problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Amanda Business - 12/02/2019 AccorHotels certified review
« View wasn't that great, but room was nice. »

My stay was short, but had everything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, Thank you for the review of our hotel! We are glad that you enjoyed your overall stay and hope to see you again very soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Saeed K. Couples - 12/02/2019 AccorHotels certified review
« House keeping standards should improve. »

Three peanuts on the floor of the lounge,balcony floor dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saeed, Thank you for taking the time to tell us about your experience at the The Sebel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

R Couples - 12/02/2019 AccorHotels certified review

Relaxed atmosphere. Staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, Thank you for the review of our hotel! We are glad that you enjoyed your stay and that our staff were able to assist you with all your needs. We hope to see you again very soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Malcolm L. Business - 11/02/2019 AccorHotels certified review
« nearly good enough »

noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, Thank you for the review of our hotel. We appreciate your valuable feedback which will be shared to the team to ensure we are providing the best facilities available. I do apologise for the noise and we hope we may be able to better serve you in the future. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

John Couples - 09/02/2019 AccorHotels certified review
« Great location »

Excellent staff and a location that has direct access to the harbour with a terrific variety of restaurants and bars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Ros F. Couples - 08/02/2019 AccorHotels certified review
« One Night Stay »

Thoroughly enjoyed our stay, room was spacious with a great view and quiet. Air conditioning was very welcoming on a balmy Auckland day. Room was clean. The only comment which is not a major, is perhaps with the toiletries a "shower cap" would not have gone amiss, but hey in the scheme of things that is trivial.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Anonymous Couples - 08/02/2019 AccorHotels certified review
« Nice rooms....good view....you should stop pushing Giraffe's restaurant, which is mediocre, at best. »

see above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, Thank you for the review on your stay with us. Your feedback in regards to Giraffe and Breakfast has been shared with the team to ensure we are providing good recommendations. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Jane Business - 08/02/2019 AccorHotels certified review
« Satisfied, not wowed. Good enough. »

All great, no disturbances however I parked in car park and had a note on my car window that said they didn’t have a record of it...I’d been there for 2 days already and gone out once and came back to a new car park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for the review on your stay with us. Your feedback has been shared with the team to ensure we are providing the best services available and I apologise for the trouble caused. Thank you again and we hope to see you again. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Anonymous Business - 07/02/2019 AccorHotels certified review
« Business trip to Auckland »

My experience was satisfactory. There was no bathrobe in the room which I would have liked. Reception is ok. I find the meal options around the hotel expensive and not great value. The wine in the fridge is overpriced for such ordinary quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jocelyn, Thank you for the review on our hotel. I am disappointed to hear your stay was not of the high standard many enjoy. I have noted your feedback and will be sharing with the team. Thank you again for your review and we hope to better serve you on your next stay. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Anonymous Couples - 06/02/2019 AccorHotels certified review
« Not great. »

We are Accor members and were upgraded to a very noisy room on Level 1.I would have rather had our original room if it was further away from the noise.I'm sure the staff must know how noisy it is on a Sunday night with all the restaurants around.I got very little sleep. Definately wouldn't stay on level 1 again .Over $400 for noise and no sleep is too much. We were hoping for a lovely evening as we stayed at the Sebel for our wedding night nearly 20 years ago. will look at other options next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise, Thank you for the review on our hotel. Please allow me to offer my sincere apologies for the experience you had with us. As hoteliers we pride ourselves on the service and facilities we provide and in your case we let you down. Your comments with regards to noise has been noted and we are in constant communication with the nearby bars and local authorities. I do hope over time we would have the opportunity to better serve you and ensure the Sebel brings better memories like your stay with us 20 years ago. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Anonymous Couples - 06/02/2019 AccorHotels certified review
« Satisfied but rooms sparse and tired »

Positive Location good. Amenties good. Some staff more helpful than others. Negative Rooms (of which I stayed in a number of them over a number of weeks) need more furnishings. I could not help but feel the funishings have been thrown into the rooms without much consideration for use of space. Being apartments and not hotel rooms they could have done with a little bit more love and attention. There was a lack of lighting in all my rooms in the evening - with the odd standard table lamp one side of a sofa and not the other or floor lamp dumped in a corner. This goes for the sofas too which are well past their use. The entire funishings look dated and very tired. It would not take much to put the room to a decent state and shows willing and care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for the review on our hotel. Your feedback with regards to the room and standard has been noted and shared. We are in the process of finalising a refurbishment programme for our hotel rooms and hope to have this in place soon. We very much appreciate your comments and loyalty as a Le Club Gold member and hope you continue staying with Accor hotels around the world. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Sharon Couples - 05/02/2019 AccorHotels certified review
« Surprised 4 star and accor, very tired and poor maintained room. »

Staff friendly. Exterior of hotel and corridor promises more than what was behind the closed door. Shared balcony reduced privacy and led to security concerns, especially as old non double glazed doors and windows. Poor maintenance, quite shocked as I've been in a lot of hotels including accor as a gold member. Poor cleanliness particularly bathroom, may be because looks old and tired people dont care. Noisy as no double glazing . Desperately needs renovation and tlc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, Thank you for sharing your stay at our hotel. Please allow me to offer my sincere apologies for the experience you had with us. Your feedback with regards to the room standard has been noted and followed up on. We are in the process of finalising a refurbishment programme for our hotels rooms and hope to have this in place soon. We very much appreciate your loyalty and support as an Accor Plus member and we hope we may be able to better serve you in the future. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Anonymous Friends - 05/02/2019 AccorHotels certified review
« Super nice room and perf location »

Was so good!! Location was literally great and the view so nice! Room service wasn’t too expensive which is a bonus! Only downside was when booking we were told there was free wifi which turned out to be $10 per night - however could be made free if we signed up to something. Just need better clarity with that otherwise everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Paul R. Business - 04/02/2019 AccorHotels certified review
« Clean, comfortable, convenient and good value for money »

Good location, clean and comfortable room, good amenities and value for money. Friendly and helpful staff. I will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Kt Business - 04/02/2019 AccorHotels certified review

The staff are fantastic. They always greet me with a smile and are willing to go the extra mile to ensure I enjoy my stay. My room had a damp smell to it. I’m unsure why, but everything else was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kuini, It is always a pleasure having you stay with us and the team enjoy seeing a familiar face. I have noted your comments with regards to the damp smell in the room and have shared with the team. Thank you for the review and we look forward to welcoming you back. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Chelsea R. Business - 04/02/2019 AccorHotels certified review
« Great Room Service but TV issues »

Room service team were wonderful, cleaned and tidied well. TV service was terrible. HGTV had consistent reception issues and Premiere channel was sound only with black screen. The two best channels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chelsea, Thank you for the review on our hotel. I am sorry to hear your experience with us was not of the high standard many enjoy. Unfortunately we were experiencing issues with our TV service provider during your stay and I apologise for the trouble caused. Your kind comments about room service staff have been shared with them. Thank you again for your feedback and we hope to welcome you back to the hotel. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Mr. J. G. Couples - 03/02/2019 AccorHotels certified review
« Staff friendly and helpful, facilities excellent, superb location »

Very enjoyable. Arriving early in the morning the staff were so helpful and arranged for a room to be cleaned as soon as it became available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian & Janet G., We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Anonymous Business - 02/02/2019 AccorHotels certified review
« room OK as expected, friendly staff, with them I have met already years ago. »

Feels like coming home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timo Thank you for the review on our hotel. It is always a pleasure having you stay with us and I am sure the team always loves seeing a familiar face. We look forward to welcoming you back some time in the near future. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Kerry Couples - 02/02/2019 AccorHotels certified review
« OKAY. »

We were disappointed there was no restaurant at hotel. A little disappointed that our room didn’t look over more of the harbour, given that we had booked the most expensive type of room, to our understanding. Ironing board in room was ridiculously small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, Thank you for your feedback on your stay with us. I am disappointed to hear your stay was not of the high standard many enjoy. The hotel is surrounded by many eateries on the Viaduct and guests can dine at selected few and charge back to the hotel room. I do apologise if this was not communicated on arrival. Unfortunately our rooms do not overlook the Waitemata Harbour but over the Viaduct. Your loyalty as a Platinum member is appreciated by the team and we hope you continue staying with Accor hotels around the world. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

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