Hotel - The Sebel Auckland Viaduct Harbour
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The Sebel Hotel

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West 
1010  AUCKLAND
NEW ZEALAND

1,128 reviews
TripAdvisor Rating Based on 1,128 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre  (Nearby)
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With 123 spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

  • 112 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating Based on 2,146 reviews

Our guest reviews for The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,128 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Wayne M. Couples - 16/08/2017
« Enjoyed the stay »

Staff extremely helpful and friendly. No directory in the room, so unclear on facilities, eg breakfast Parking quite unclear when we arrived at Hotel, and given streets, etc had to go a long way round to enter the parking. Needs clear signage readable from the road.

AccorHotels certified review
Peter B. Couples - 15/08/2017
« location good »

Only there for a short stay this time, but will come back. Staff very accommodating , rooms excellent bed comfortable

AccorHotels certified review
Stephen N. Couples - 15/08/2017
« Great location, maintenance on rooms terrible »

Room has a lot of poorly done patch up jobs especially in the bathroom. Loved the location but the fact the room was poorly maintained, it felt a bit dated. Probably won't be staying again as I feel I paid a lot of money for a poorly maintained room.

AccorHotels certified review
Shelley Couples - 15/08/2017
« Spacious Room, beautiful view, wonderful staff »

Really enjoyed our stay. The staff were very helpful and the room was spacious and clean. Thank you for my birthday bubbles and chocolates

AccorHotels certified review
Treddasmum Couples - 15/08/2017
« Great service »

We had a lovely experience. It was only for one night but was great. We were spoilt rotten for a joint birthday which is always a lovely thing. The room was great, fab location. Only negatives (and not a big deal) - the couches were not very comfy or relaxing. The blanket and quilt on the bed were not natural fibres so did not breathe - too hot but too cold without.

AccorHotels certified review
Anonymous Business - 14/08/2017
« Welcoming »

From the moment I walked in from a delayed flight I was made to feel welcome. My room was great, and the chap at reception could not have done more. All staff were friendly and courteous and my stay was most enjoyable in this wonderful location.

AccorHotels certified review
Christine M. Business - 14/08/2017
« Great Location »

Very comfortable accomodation with excellent staff - very friendly and willing to please. Room was clean and tidy and had everything we needed The view left alot to be desired - great view of a carpark building. Fantastic location - close to many great bars and cafes.

AccorHotels certified review
Jeff W. Business - 14/08/2017
« Great night thanks very much »

The staff were friendly and helpful, the room was better than I anticipated, great location, a nice view which was a bonus and well appointed. We will be back.

AccorHotels certified review
L Business - 14/08/2017
« OK experience »

It was ok. Was woken up by very loud music in the night, not sure where it was coming from. Room didn't have iron and ironing board but I called reception and they organised one for me. My travel agent didn't book my stay properly but the hotel was find and enabled me to stay in the same room as my luggage was still left in there.

AccorHotels certified review
Jerry C. Couples - 14/08/2017
« Great »

Very relaxing prior to departing on an overseas holiday

AccorHotels certified review
Greg Business - 13/08/2017
« Well located with excellent service »

Three nights for work purposes. My wife travelled with me and the larger apartment style rooms gave her a good base. Staff were excellent, position perfect for evening meals and close to my work.

AccorHotels certified review
Don M. Business - 09/08/2017
« Amazing Staff, Venue, View. Love the place . "I'll be back" »

It was very enjoyable. Staff were brilliant. Room was amazing.

AccorHotels certified review
Justin :. Couples - 09/08/2017
« Home away from home »

Always a great experience at this hotel. We always look forward to coming back. Thanks to all staff for making our visit so special once again.

AccorHotels certified review
Melanie Couples - 08/08/2017
« Our stay was pleasant »

The room was great although we did have a back side view. Check in was clumsy and our room key malfunctioned.

AccorHotels certified review
Disappointed Solo - 08/08/2017
« Dingy back room »

As an acor member and a history of staying at the sebel - this experience made me question whether I would return . Dingy back room on 1st floor. Acor card obviously does not count here.

AccorHotels certified review
Shona Friends - 08/08/2017
« Fantastic was very pleasantly surprised »

As above

AccorHotels certified review
Cm Couples - 07/08/2017
« Great hotel! »

Check in and check out were seamless. Great location with restaurants & pubs nearby.

AccorHotels certified review
Mark Business - 07/08/2017
« Perfect stay »

on arrival I t was a nice day so I asked if we could upgrade the the harbor view "already done sir" we get told "complimentary" (we are Accor Members) then he asked if we would like a bottle of bubbly to enjoy while sitting in the sun!! Great stay and service here :)

AccorHotels certified review
Mal Business - 07/08/2017
« Pleasing, excellent service from staff »

Staff were polite, attentive, room clean.

AccorHotels certified review
Anonymous Business - 07/08/2017
« Business trip for Service Development workshops »

I was on a business trip and had 3 nights so the larger room was much appreciated. The location of Sebel is good in relation to my office. A general comment is that the front desk staff were a little taciturn. There could be things going on with the hotel of course, just thinking that a smile goes a long way. They seemed to always be intent with whatever was on their screens when I went through reception. Something I feel really needs changing is the lack of an easily accessible ramp at the entry. Yes, there is one at the side but it requires staff to open it when the guest is outside. It is not safe to be waiting there in hopes of being assisted. One of the hotels in Sydney has the same issue (steps at the front) and they station a person there at all times to lift bags up.

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