Hotel - The Sebel Auckland Viaduct Harbour
The Sebel Hotel The Sebel Hotel

The Sebel Auckland Viaduct Harbour

4.0/5 1,254 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

  • 113 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings
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4.4/5 AccorHotels Rating 2,903 reviews

Our guest reviews for The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,254 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 12/07/2018 TripAdvisor review
« Nice but noisy »

Nice room and friendly staff, but sadly too noisy a location for me. Avoid Saturday night especially. Fabulous view and great tourist location. Close to good dining spots: breakfast lunch dinner, and a fun sushi train.

S S. Solo - 09/07/2018 AccorHotels certified review
« Wonderful staff and location »

The location is perfect. Plenty of shops nearby. The staff have been wonderful and welcoming. They went above and beyond. I was doing my laundry in the evening and there was a problem with the dryer in my room. I reported the problem. Unfortunately, because it was in the evening, no one was available to fix it. I needed the clothes to be dry, so one of the front desk staff (can’t remember her name) took my clothes and ran the dryer in the another room. She actually offered to move me to another room but I was already settled into my room. They also fixed the dryer the next day. So wonderful staff and wonderful location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofiana, We very much appreciate your kind comments regarding your stay at the The Sebel Auckland Viaduct Harbour. I would firstly want to apologise for the dryer not working in your room. However, we really appreciate you understanding the unfortunate situation. Out staff are trained to come up with spot solutions to ensure every guest experiences a memorable stay at our Hotel. It is always a pleasure to receive positive feedback from our guests. I will share your comments with our team. I am certain that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your wonderful experience with us, and we hope your next visit will be as pleasant as the previous one. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Andrew P. Couples - 07/07/2018 AccorHotels certified review
« Wonderful place to stay,beautiful room,however far too much street noise. »

Everything excellent,except I could not recommend it or stay here again as far too much noise from outside!!One of the worst nights sleep we have had staying in a hotel. The hotel should invest in Hush glass,then it would be perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for your review on our hotel! We are glad that you enjoyed the room and your stay. Due to our prime location in the CBD, we are surrounded by bars and eateries. However, I would want to sincerely apologise for the noise caused by these bars. This is an experience which we don't want our guests to encounter and our management are aware of this situation. We once again thank you for your feedback and will strive to provide a much better experience on your next stay at The Sebel! Sincerely, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour

Graeme Business - 07/07/2018 AccorHotels certified review
« great spot »

Pleasant, a little too brief

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, Thank you for the lovely review of our hotel and for your continued loyalty with Accor Hotels!. It is always a pleasure to have you stay with us!. We are so excited that you enjoyed your stay and the complimentary upgrade to the marina side. We look forward to welcoming you back at The Sebel soon!! Sincerely, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Kerryn Solo - 06/07/2018 AccorHotels certified review
« Very comfortable hotel in an ideal location »

Unfortunately on the first night I stayed at this hotel noise from the bars below made it difficult to get to sleep (first floor). When I mentioned this the next day, staff were more than willing to provide an alternate room on a higher level. This was excellent. It had a beautiful view, plenty of space and everything I needed. Staff were very polite and helpful. Thanks for making the second night a wonderful experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerryn, Thank you for the great review of our hotel! We are really happy that you enjoyed your overall stay with us!!. I would sincerely want to apologise for the inconvenience caused on the first night of your stay. As we are located in the heart of the City, we are surrounded by bars and eateries that could get a bit noisy on some weekends. However, we are glad that the team ensured that they made your second night more delightful. We have noted your profile with a floor preference to make your next stay even more enjoyable! We look forward to see you soon again! Sincerely, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Bron Couples - 05/07/2018 AccorHotels certified review

Booked for location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bronwyn, Thank you for the great review of our hotel and for choosing to stay with us! We are glad that you enjoyed your stay and the location of our Hotel . We look forward to welcome you again at The Sebel Auckland Viaduct Harbour. Sincerely, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Glenn B. Business - 05/07/2018 AccorHotels certified review
« I felt special on my last night in Auckland! »

I was surprised that i was chosen to be the "Guest of the day" and was given a room upgrade, free welcome drinks and chocolates in the room. It definitely made my day. The hotel has great view of the harbour and tons of great restaurants below to choose from. Will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glen Jim, Thank you for the great review of our hotel! We are so pleased to know that you enjoyed the free upgrade to the Marina view room and the chocolate surprise. This is what we as a team always look forward to. We love surprising our guests and making their stay a memorable one. And it would be an honour to have you stay with us again!! Sincerely, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour

Sanjeel S. Families - 05/07/2018 AccorHotels certified review
« Great Experience »

Perfect staff, friendly,Great attitude, room was tidy,good layout and clean. 10/10 thanks Sebel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjeel, Thank you for sharing your experience on our hotel!. We are honoured to hear that you had a wonderful experience at The Sebel Auckland Viaduct Harbour. I will definitely share your comments with our team and I'm sure they will be thrilled to know that you had a lovely stay with us. We strive to deliver our best services each time and try to make every experience an unforgettable one!. We hope that you return to stay with us in the future and give us an opportunity to serve you again soon!. Kind Regards, Aniket Amin, Duty Manager. The Sebel Auckland Viaduct Harbour.

Vincent Business - 04/07/2018 AccorHotels certified review
« nice »

nice and comfortable environment, good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent, Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and we hope to welcoming you back at The Sebel Auckland Viaduct Harbour soon!! Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

James Couples - 04/07/2018 AccorHotels certified review
« James »

Very comfort room condition

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chin Fung James, Thank you for such an amazing review of our hotel! We are glad that you enjoyed your stay and the complimentary upgrade to the marina side. It is always a pleasure to receive positive feedback. We would love to have another opportunity to serve you and see you stay with us at The Sebel Auckland Viaduct Harbour again. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Candace B. Couples - 04/07/2018 AccorHotels certified review
« Really easy and relaxing »

The reception was easy to deal with and made it pleasant from the start. Relaxing room (could do with a bigger bath as one person couldn’t even fit and relax in it) good location to bars etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Candace, Thank you for the great review of our hotel! We very much appreciate your comments regarding your stay at The Sebel Auckland Viaduct Harbour. I will share your comments with our reception team as this feedback will serve as an encouragement to all of our staff. We as a team, strive to continuously improve our services and we look forward to deliver an even more pleasant experience on your next stay with us!! Sincerely, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Jenny M. Business - 02/07/2018 AccorHotels certified review
« The Sebel is perfectly placed for convenience and comfort to where I need to be »

My stay was as usual very comfortable however I do miss the ability to order room service breakfast or even dinner. On the morning of checkout I dont want to have to go out for breakfast and then return to the hotel to check out. I drew a bath in the early evening and unfortunately the water was lukewarm, and would not run hot no matter how long I ran it. Somewhat disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, Thank you for the review of our hotel. It is always a pleasure having you stay with us. We are in the process of finalising a room service option for your guests and we hope to have this up and running soon. I do apologise for the issue you had while having running a bath. This has been shared with the team. Once again thank you for your feedback and we look forward to seeing you again. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Ercan K. Business - 01/07/2018 AccorHotels certified review
« Mr »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ercan, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Md Business - 01/07/2018 AccorHotels certified review
« False advertising »

I booked as an Accorplus member, the package including breakfast. Upon arrival, i was told they didn't do breakfast. Also found the rooms quite rundown. The property has gone downhill quite a lot since I stayed about 6 years ago. Won't stay again.

Mike Solo - 30/06/2018 AccorHotels certified review
« Superb room in great surroundings »

Thanks for the upgrade to a suite with a view of Viaduct Basin that complemented the ease of access to great eateries and waterside walks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Solo travel - 30/06/2018 TripAdvisor review
« Lovely Harbour View & Welcoming Staff »

Lovely stay for 2 nights,quiet & roomy 1brm apartment with kitchen, 4th floor with great views. Very pleasant front desk staff always keen to help. Lots of restaurants below, try the Crab Shack ( short walk over on the front wharf) Will be back for sure - thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller0fthew0rld, Thank you for the sharing your wonderful stay with us. The location and views are amazing and we are glad you enjoyed your room and facilities. The team will be delighted to hear such great feedback and will happily share with the, Having various restaurants to choose from is always a bonus and I am glad you found one! Once again thank you for sharing your experience with us and we look forward to welcoming you back to The Sebel Auckland Viaduct Harbour. Kind regards, Eliesa Fifita Operations Manager

Anonymous Business - 29/06/2018 AccorHotels certified review
« Great »

My stay was short, but have no complaints whatsoever. Staff were pleasant and helpful, room was good, overall great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for the great review of our hotel! Although your stay was short I am delighted to hear it was a pleasant one. I hope that your next stay will be longer so you may enjoy the surrounding area as well! Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Katy H. Couples - 29/06/2018 AccorHotels certified review
« Lovely place to stay »

It was a really nice little apartment with a great view of Viaduct basin. We were upgraded for free as the first room we were given didn't have such a good view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katy, Thank you for sharing your experience on our hotel. I am glad to hear that the team were able to upgrade you to a room with a better view. We hope that you return to stay with us in the future. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Beth B. Families - 29/06/2018 AccorHotels certified review
« Mrs »

We had a week end break in Auckland. The hotel was in a fantastic position, within walking distance to everything we wanted. We were very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and took advantage of the location to everything. We hope we will be able to welcome you back for another well deserved break. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Anonymous Business - 29/06/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justine, Thank you for the review on our hotel. You feedback will be shared with the team to ensure we are constantly providing the best available service. Thank you again for your feedback and we hope to see you again. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

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