Hotel - The Sebel Auckland Viaduct Harbour
The Sebel Hotel The Sebel Hotel

The Sebel Auckland Viaduct Harbour

4.0/5 1,340 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Hot meals

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

  • 113 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating 3,282 reviews

Our guest reviews for The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,340 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 20/03/2019 TripAdvisor review
« Sebel Suites Auckland »

We've used the Sebel for at least 20 years; love the location, and the staff is extremely friendly and helpful. However, the place (or the rooms we rent) is getting run-down: loose sink and toilet in the bathroom, kitchen not very well stocked (paper towels would be nice and wouldn't cost THAT much); air conditioning antiquated; NZ$460+ is very expensive. Interesting that the place never seems to be close to full occupancy, either - lots of dark windows at night.

Jasmine E. Families - 15/03/2019 AccorHotels certified review
« Comfortable »

Brilliant great service, bed and pillows plush and comfortable. Great service at front desk. Very peaceful in city veiw rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasmine, Thank you for taking the time to share about your stay at The Sebel Viaduct Auckland. We are delighted to hear that your accommodation was comfortable throughout your stay. It is always a pleasure to receive positive feedback from our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and I hope to welcome you back soon in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

Liz Business - 14/03/2019 AccorHotels certified review
« Good location, nice rooms but bright lights outside »

The hotel was quite nice with clean rooms amd friendly staff. The location is quite good being close to the waterfront and restaurants. Some rooms face the main road and bright lights at night so it feels like it's daylight at night time. I requested to move and the issue was resolved by hotel staff. If light sensitive I'd suggest requesting a darker room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., Thank you for the lovely review of our hotel! We are glad that you enjoyed your overall stay and that you took advantage of our location to your best. We look forward to see you again very soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Naser A. Couples - 14/03/2019 AccorHotels certified review
« Dr Naser A. »

Staff were friendly and trying to help. Rooms are nicely equipped. The lack of room service was a significant downside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for the great review of our hotel! We are glad that you enjoyed your overall stay with us and we hope to see you again very soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Diane Couples - 14/03/2019 AccorHotels certified review
« Great location »

Suite clean and spacious. Good location for getting about by foot. Parking limited at hotel although other parking available on streets but expensive and time restricted. Staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, Thank you for the great review of our hotel! I am glad you were able to enjoy your 2 day stay with us and the team were able to assist with all your needs. We hope you enjoy the rest of your time in New Zealand and safe travels home. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Anonymous Business - 14/03/2019 AccorHotels certified review
« Relaxed »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your lovely comments regarding your stay at the The Sebel Auckland Viaduct Harbour. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Kind Regards, Minyoung Lee, Assistant Manager

David C. Couples - 14/03/2019 AccorHotels certified review
« Well appointed apartment. Ideally situated for the city. »

Very pleasing. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for the great review of our hotel! We are delighted to hear your stay was enjoyable and the team were able to assist with all our needs. Location is great and I hope you were able to enjoy the city. We thank you once again for sharing your positive comments and we hope your next visit will be as pleasant as the previous one. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

Chad Business - 14/03/2019 AccorHotels certified review
« Easy, clean, great location and professional staff »

I was on a business trip, I loved the location to restaurants and bars and the staff are always willing to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for commenting on your recent visit to The Sebel Viaduct Harbour. We are happy to hear that you have a great experience with our lovely team at the reception. This lovely feedback makes us feel very pleased and look forward to welcoming you soon in the furure! Kind Regards, Minyoung Lee, Assistant Manager

Jennie Y. Couples - 14/03/2019 AccorHotels certified review
« Great »

Staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennie, Thank you for your amazing feedback on our hotel. We are so pleased that staff were so helpful during your stay. I will share this feedback amongst our team which will motivate all our staff as we strive to continuously to improve the quality of the service. Thank you once again for sharing your stay and I hope your next visit will be as pleasant as the previous one. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

Paul Solo - 14/03/2019 AccorHotels certified review
« Awesome for a 2 day get away »

Awesome facilities, clean, staff were attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for the great review of our hotel! I am glad you were able to enjoy your 2 days with us and the team were able to assist with all your needs. We hope we will be able to welcome you back for another well deserved break. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Kezna C. Couples - 14/03/2019 AccorHotels certified review
« Was great room was clean and comfy »

Experience was easy and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kezna, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

M O. Couples - 14/03/2019 AccorHotels certified review
« Good quality apartment »

A good stay in a well equipped apartment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

B. Business - 14/03/2019 AccorHotels certified review
« Our room room301 was very noisy at nightHeard fights and shouting till 4 am on Saturday and Friday night »

The room was clean and comfortable Location was very convenient to the Maritime Museum where I attended a conference Close to good cafes and restaurants but at night our room on the city side was very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Risien, Thank you for the review on our hotel. I would like to apologise for the noise caused by the bars nearby. Noise is an experience which we don't want our guest to encounter and management are aware of this situation. However, I am glad that you enjoyed your overall stay with us. Thank you again for your feedback and we look forward to welcoming you back at The Sebel. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Brian S. Couples - 14/03/2019 AccorHotels certified review
« Average in a way that for $250 less I would have had the same enjoyment »

The room seemed old and dated similar to a room in any hotel in a small town . Think bella vista. However it was quite spacious and had a great view. The deck could have enjoyed some furniture as well. An outdoor lounge or place to relax maybe. The hotel itself provided an excellent location within central Auckland, close to everything. Staff were great. Everything is very clean and in its place. Overall 5 out of ten as the room and outside area was dissapointing, and this is the area we spent most of our time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for taking the time to tell us about your experience at the The Sebel Auckland VIaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Anonymous Business - 14/03/2019 AccorHotels certified review

Overall excellent. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorothy, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay with us at The Sebel Viaduct Auckland. I hope you took advantage of our location to your best to explore the city and viaduct basin. We look forward to see you soon in the near future and which I hope you will have the same experience as the previous one. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

Chrissy K. Families - 14/03/2019 AccorHotels certified review
« Great location »

Accommodation was great, possibly a little bit tired but the location makes up for it. The rooms we had we spacious and nice big windows/slider.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for sharing your comment with us. I am very glad to hear that you enjoyed your stay with a big balcony and nice view. You will be also pleased to know that we are now underway with our room refurbishment for all the rooms and our Lobby area. We hope to have another opportunity to welcome you back to experience The Sebel Auckland! Kind Regards, Minyoung Lee, Assistant Manager

Robyn H. Couples - 14/03/2019 AccorHotels certified review
« Amazing. Location »

We were up graded to a suite over looking the viaduct with amazing views., which was a real buzz. The only down side was the noise from the nightclub next to Soul restaurant which went to after 2pm on a wed nite! Would definitely need ear plugs if we stayed again! THE guys at Reception were very helpful and looked immaculate always.!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn, Thank you for sharing your experience on our hotel. I am glad to hear that the team were able to upgrade you to a room with a better view. However, please accept my apologies for the noise caused by the bar below. Noise is an experience which we don't want our guest to encounter and management are aware of this situation. We hope that you return to stay with us in the future. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Business - 05/03/2019 TripAdvisor review
« Amazing Location and Wonderful Service »

Sebel Suites in Viaduct is my go-to hotel whenever I stay in Auckland. The location provides excellent access to amazing restaurants in the Viaduct, as well as short walks to city centre. The staff is always friendly and accommodating. The rooms are large and offer kitchen and in-room laundry to allow for a much more homey and convenient feel when you are traveling . My cyn-sider tip is to book marina view with balcony. What a nice view to wake up to!

Anonymous Couples - 04/03/2019 AccorHotels certified review
« Very enjoyable »

Very satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, Thank you for the great review of our hotel! We really appreciate your continued loyalty to Accor and The Sebel Brand. We look forward to welcoming you back soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Cruising D. Couples - 03/03/2019 AccorHotels certified review
« Not well maintained »

Good location lacking comfort and not well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the The Sebel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please be rest assured that we will take the appropriate measures to address the problem to prevent future occurrence. Our Housekeeping team have been spoken to. With regards to the room and maintenance, I am pleased to inform you that the hotel is currently in process of reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

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