Hotel - The Sebel Auckland Viaduct Harbour
The Sebel Hotel The Sebel Hotel

The Sebel Auckland Viaduct Harbour

4.0/5 1,279 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Hot meals

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

  • 113 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating 3,003 reviews

Our guest reviews for The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,279 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
John T. Couples - 20/09/2018 AccorHotels certified review
« Good stay for Pink concert »

Nice room that was tidy and clean. Good service at checkin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John T., We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and we would definitely work on our efficiency and attention on check in, as mentioned in your ratings. I shall also share your feedback with our team as we endeavor to create pleasant experiences for our guests all the time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suraj Dhameja Assistant Manager

Ken B. Business - 19/09/2018 AccorHotels certified review
« relaxing waterfront stay »

Made to feel welcome from the moment I arrived until when I departed. Nice spacious accommodation with wonderful views. Enjoyed the breakfast at the local restaurant and the ability to step out not a great precinct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken B., We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suraj Dhameja Assistant Manager

Anonymous Couples - 16/09/2018 AccorHotels certified review
« Wish we’d stayed longer. »

We felt special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marama F., We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Our constant endeavor is to make all our guest feel special and welcomed. I will share your comments with our team and am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suraj Dhameja Assistant Manager

Anonymous Business - 12/09/2018 AccorHotels certified review
« Spacious, clean and quiet in a great location. Friendly and helpful staff. »

The apartment was great, with all the facilities that I required. Location is perfect, with great views of the marina and lots of restaurants nearby. Just a couple of things which could be improved: 1. USB ports for charging my phone/iPad in the bedside table. The alarm clock port is dated and is not suitable for the newer devices 2. I had some room service on the first night and ordered the lamb cutlets which were yummy but unfortunately had too much sauce which made it rather salty Otherwise, I can't fault it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sek, Thank you for the great review of our hotel! We appreciate your comments regarding your stay with us. I'm delighted that you enjoyed your overall stay . Your feedback will be shared with our management so that they are aware of the situation. The hotel is reviewing the rooms and we hope to have a soft refurbishment programme in place soon. I will also share your comments with the restaurant that provides us room service. Unfortunately, the restaurant does not belong to the hotel, so we can't make much changes in that area. However, we can always share your feedback with them and they would also love to improvise for better customer experiences. Thank you once again for sharing your wonderful experience with us and we hope to see you soon on your next stay at The Sebel Auckland Viaduct Harbour. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Anonymous Families - 11/09/2018 AccorHotels certified review
« Wonderful Weekend Escape »

Came to the city for the Pink Concert. Booked 2 rooms. One for teenage girls and one for myself and my partner. Rooms next door to each other which I didn't expect and that was GREAT. Offered beverages on arrival which was so nice! Your staff were excellent - very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your continuous loyalty to Accor and The Sebel Brand. Thank you once again for sharing your wonderful experience, and we hope to see you soon for yet another great weekend getaway or for one of the up-coming concerts in town!! Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Business - 10/09/2018 TripAdvisor review
« Sebel Auckland Viaduct Harbour »

This property ticked all the boxes. Good staff, good location and a reasonable price. I have stayed at a few properties in Auckland and this was by far the best for the price. Very clean and comfortable and if your working in the city its a great central spot to get around from and is surrounded by some good bars ans eateries.

Scott T. Business - 07/09/2018 AccorHotels certified review

We usually stay at Sebel Viaduct Harbour when we visit Auckland. The service is always spot on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soctt, It is always a pleasure having you stay with us. The team will be pleased to hear your stay was enjoyable and the service was spot on! Thank you for your continued loyalty to Sebel and Accor and we look forward to welcoming you back. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Scott B. Business - 07/09/2018 AccorHotels certified review
« Comfortable and service was excellent »

Will be staying here again, the team at Sebel Auckland really know how to look after you. 10 out of 10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott B., We appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to Welcome you at the hotel. I will share your comments with our team. Thank you again for taking time to share your feedback with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suraj Dhameja Assistant Manager

Bev S Friends getaway - 06/09/2018 TripAdvisor review
« Wonderful Staff »

Yet another grand Welcome and Stay at the Sebel Auckland Viaduct.The staff at this Hotel are the true reason this Hotel is always perfect.Thank you all for the AAA Welcome and Service. We will back again soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bev S, Thank you for your wonderful review on our hotel! It is always a pleasure having you and your family stay with us, and I am sure the team will be delighted to hear and receive your kind feedback. Thanks again and we look forward to welcoming you back soon! Kind regards, Eliesa Fifita Operations Manager

Alan E. Families - 05/09/2018 AccorHotels certified review
« Great »

Room was clean,evening meal and breakfast menu was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We would want to thank you for your continued loyalty with Accor and The Sebel brand. It is always a pleasure to have you stay with us!. Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Steve Families - 04/09/2018 AccorHotels certified review
« very nice suite, and very friendly staff »

great location, great facility, great view, and very relaxed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that our staff were able to look after your needs. We look forward to have you stay with us again for another well deserved weekend getaway. Thank you once again for writing us such a wonderful review. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Blair L. Business - 03/09/2018 AccorHotels certified review
« Warm and welcoming and was made to feel very at ease. »

It was an overnight stay and business related. I often stay at the Sofitel, but I now enjoy the Sebel experience. The upgraded room, Viaduct view and free beverage tops it off. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Blair, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you chose The Sebel over Sofitel as your preferred hotel. It is an honor to receive such positive feedback from our regular guests. The feeling is likewise as it is a pleasure to always have you stay with us too!. We appreciaite your continuous loyalty with Accor and The Sebel brand. Thank you once again for sharing your wonderful experience with us and we hope to see you again very soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Chris Business - 30/08/2018 AccorHotels certified review
« Friendly atmosphere and made to feel welcomed »

Recognition by staff during my stay made me feel welcomed back to the hotel. Comfortable rooms and easy to access all parts of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for the great review of our hotel! We always appreciate your loyalty with Accor and The Sebel brand. Likewise, it is always a pleasure to have you stay with us. I will definitely share your comments with our team and I'm sure they will be glad to read your comments too, just as I'm. Thank you once again for sharing your wonderful experience with us and we look forward to see you soon again!! Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Christine T. Business - 29/08/2018 AccorHotels certified review
« Mrs C T. »

We have stayed with you a number of times now and the experience is always wonderful. The welcome we get from Dennis and the staff make us feel like part of a family. We often talk about it. The rooms are always well presented, and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David and Christine, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. I admit, Dennis is a real asset to our team and thank you for appreciating his talent. Our team strives hard to ensure we look after all our guests and particularly our regular guests like you. It is always a pleasure to have you stay with us. We thank you for your continuous loyalty with The Sebel brand and are excited to see you soon on another well deserved break! Thank you again for sharing your experience with us, and we hope your next visit will be as welcoming and pleasant as the previous one. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Koder N. Business - 29/08/2018 AccorHotels certified review
« Good service »

The two managers Dennis and Allanah where very helpful and gave fast polite and thoughtful service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr n., Thank you for writing us a lovely review. I will share your comments with Dennis, Alana and the team and I'm sure they will be excited to hear from you. We are always honored to have you stay with us and we do appreciate your loyalty with Accor and The Sebel brand. I would personally extend a huge thanks for always choosing to stay at The Sebel. We all look forward to see you soon again and I personally look forward to catching up with you on your next stay with us. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Peter Business - 29/08/2018 AccorHotels certified review
« good »

good. Experience at the front desk was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for the lovely review on our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Anonymous Business - 29/08/2018 AccorHotels certified review
« As expected »

Everything was as expected. Great service and sound accommodation. Room service menu was disappointing, so too was the quality of the kitchen however not an issue due to proximity to other restaurants and bars in the Viaduct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, We very much appreciate your comments regarding your recent stay with us!. We are glad that you enjoyed your stay, however, I apologise if you didn't enjoy our room service menu. The Sebel Auckland Viaduct Harbour is a smaller property as compared to other 5 star hotels and unfortunately we do not own or operate a restaurant on premises. Just for the benefit of our guests, we have a tie up with a lot of restaurants and bars on the Viaduct with room chargeback facilities. The restaurant that provides room service facility is also not a part of the hotel. We apologise once again for the inconvenience and thank you for taking the time out and writing us a great review. We look forward to see you soon again! Kind regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Anonymous Families - 29/08/2018 AccorHotels certified review
« Very friendly, helpful staff and a great location »

We had a great time staying at the Sebel Viaduct Harbour. The room was a good size.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alastair, Thank you for the great review of our hotel! I am glad you were able to enjoy your 2 days of stay with us and the team were able to assist you with all your needs. We hope we will be able to welcome you back for another well deserved break. Kind Regards, Aniket Amin, Duty Manager, The Sebel Auckland Viaduct Harbour.

Na Solo - 29/08/2018 AccorHotels certified review
« NOT GREAT »

NOT GREAT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Falevaai, Thank you for sharing your stay on our hotel. I am disappointed to hear your experience was not of the high standard many of our guests have. Your comments with regards to the team and room have been shared to ensure we are providing the best services and facilities. I apologise that this was not the case and we do hope we would be able to better serve you in the future. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

Warren Friends - 29/08/2018 AccorHotels certified review
« Handy »

Very noisy till all hours of the mornings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren, Thank you for sharing your stay at our hotel. Please accept my sincere apologies for experience you had during your stay. Your comments have been shared with the team to ensure we are constantly striving to provide the best facilities. We do hope we will be able to better serve should you decide to return. Kind Regards, Eli Fifita Operations Manager The Sebel Auckland Viaduct Harbour

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