Hotel - The Sebel Auckland Viaduct Harbour
The Sebel Hotel The Sebel Hotel

The Sebel Auckland Viaduct Harbour

4.0/5 1,286 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Hot meals

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

  • 113 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our guest reviews for The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,286 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
paulmY1746CB Couples - 05/10/2018 TripAdvisor review
« Great weekend stay »

The Sebel has a great location, close to bars, restaurantsand Queen St; rooms are well equipped and any prior concerns we had re noise coming from the Viaduct hospitality area did not eventuate - make sure you book a Marina view room - definitely worth a little bit extra

Business - 27/09/2018 TripAdvisor review
« Second stay »

During our first stay we were give room 307. AC was not working and we complained but no one fixed it. Room service was not done even when we requested it. We left some cosmetics behind in the room on Check out and only discovered it when we reached home. I gave them a call and they said they will call me back but never did. Second time around - sames issues - was given the same room - ac not working properly , room service not done even after request. We were out for business all day, in the evening we want to come to a clean room and entertain clients but we come to the mess we left behind. Its such a pity that the service is so poor whilst the location and view is just ideal.

Business - 10/09/2018 TripAdvisor review
« Sebel Auckland Viaduct Harbour »

This property ticked all the boxes. Good staff, good location and a reasonable price. I have stayed at a few properties in Auckland and this was by far the best for the price. Very clean and comfortable and if your working in the city its a great central spot to get around from and is surrounded by some good bars ans eateries.

Bev S Friends getaway - 06/09/2018 TripAdvisor review
« Wonderful Staff »

Yet another grand Welcome and Stay at the Sebel Auckland Viaduct.The staff at this Hotel are the true reason this Hotel is always perfect.Thank you all for the AAA Welcome and Service. We will back again soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bev S, Thank you for your wonderful review on our hotel! It is always a pleasure having you and your family stay with us, and I am sure the team will be delighted to hear and receive your kind feedback. Thanks again and we look forward to welcoming you back soon! Kind regards, Eliesa Fifita Operations Manager

Friends getaway - 16/08/2018 TripAdvisor review
« Holiday »

Amazing location, amazing views close to all items of interest in central Auckland we visited to see a show at Spark Arena which was close by but also saw the Warriors Rugby League game at Mt Smart Stadium using trains to get there and back the trains were easy and close by,Fun

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fellow Traveller, Thank you for sharing your experience at our hotel. I am glad to hear you were able to use the hotel as a base to explore the city and see what the region has to offer. Having fun on holiday is key and I am delighted to hear you were saw a show at Spark Arena and watched the mighty Warriors play at Mt Smart. We hope you enjoyed the rest of your holiday and thank you again for sharing your time with us. Kind regards, Eliesa Fifita Operations Manager

Family - 24/07/2018 TripAdvisor review
« Great Location »

Very impressed with my stay at the Sebel and will definitely be back. The location is excellent right on the viaduct and walking distance to everything, car park on site but once parked we did not use the car again. The rooms are very well appointed with Kitchenette, in room washer and dryer, opening balcony door (I love my fresh air). The furnishings are simple but very tasteful. Best of all is the personal attention from all of the staff from the top down

Our hotel has responded to the review
Our hotel has responded to the review

Dear leelawadee, Thank you for the review on the hotel. I am delighted to hear your stay was an enjoyable and pleasant experience. The hotel facilities definitely caters to all and the location is unbeatable. Having a balcony door or opening windows is a bonus and I agree fresh air is always best! Your comments with regards to the personal attention given by our staff will furthermore encourage all to continue the great service we are known for. Again thank you for sharing your stay with fellow travellers on Tripadvisor and we look forward to welcoming you back in the future. Kind regards, Eliesa Fifita Operations Manager

Couples - 20/07/2018 TripAdvisor review
« Sebel Aotearoa »

We recently spent a week at the Sebel Auckland Viaduct Harbour. It’s dockside location downtown Auckland made it a perfect central pad to get around, walk, jog, take ferries, buses and trains. Our room was spacious, well lit, clean and comfortable, warm (it was winter in NZ) with self contained kitchen and laundry. WiFi was excellent. The hotel doesn’t have a restaurant but there are a dozen or more options next door and within 100 meters. We highly recommend the fish and chips at Giraffe! Half way through our stay the hotel introduced room service which was a plus if you didn’t want to go out. Only drawbacks during our stay were lack of recognition for Accor Plus members, erratic service - the newspaper was delivered every second day or so, and hotel parking bays are at a premium and costly, but there are public parking buildings in the area. Overall well worth a stay but do get a harbour view room not the city view option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear trevorm560, Thank you for sharing your stay at our hotel. The location is perfect and is ideal for those to use a base to explore that this amazing city has to offer. I am glad you were able to enjoy the nearby eateries especially the fish and chips at the Giraffe Restaurant. The introduction of room service for our hotel guests is definitely a blessing during these cold wintery days. Your comments with regards to the lack of recognition of your Le Club status and service has been noted and will be shared with the team. I apologise if your felt this way and also thank you for your continue loyalty to Accor. Our rooms overlooking the marina is a must and for those who stay for a long period of time is definitely worth the extra price. Once again thank you for sharing your stay with us and we hope to welcome you back to The Sebel Auckland Viaduct Harbour and to The Land of the Long White Cloud (Aoteroa). Kind regards, Eliesa Fifita Operations Manager

Solo travel - 12/07/2018 TripAdvisor review
« Nice but noisy »

Nice room and friendly staff, but sadly too noisy a location for me. Avoid Saturday night especially. Fabulous view and great tourist location. Close to good dining spots: breakfast lunch dinner, and a fun sushi train.

Solo travel - 30/06/2018 TripAdvisor review
« Lovely Harbour View & Welcoming Staff »

Lovely stay for 2 nights,quiet & roomy 1brm apartment with kitchen, 4th floor with great views. Very pleasant front desk staff always keen to help. Lots of restaurants below, try the Crab Shack ( short walk over on the front wharf) Will be back for sure - thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller0fthew0rld, Thank you for the sharing your wonderful stay with us. The location and views are amazing and we are glad you enjoyed your room and facilities. The team will be delighted to hear such great feedback and will happily share with the, Having various restaurants to choose from is always a bonus and I am glad you found one! Once again thank you for sharing your experience with us and we look forward to welcoming you back to The Sebel Auckland Viaduct Harbour. Kind regards, Eliesa Fifita Operations Manager

Bakesboy Couples - 27/06/2018 TripAdvisor review
« weekend on the harbour »

Great location right on the water. Lots of good restaurants and bars within a short walk. I wouldn't stay here for a relaxing time, as the party-goers can be heard on the street through the night. But for a central location to eat, drink and party it's very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bakesboy, Thank you for sharing your stay with our hotel. Our hotel location is indeed great and perfect for those looking to enjoy the nearby eateries. Noise is experienced from time to time and with our location being in the entertainment hub of the city we are in constant communication with the nearby establishments. We do hope you return to stay with us in the near future. Kind regards, Eliesa Fifita

Solo travel - 20/06/2018 TripAdvisor review
« Best location, hard for parking, noisy outside »

It's best location, but the parking it's really limited space almost 10 parking spots, but quickly filled up. Then I had to park the car to the next street parking building. I spent 2 days, so first day parked the car in hotel parking for $35, second day Parked the car in the next street parking building. The hotel front got rid of my first day parking bill. Outside of the hotel, lot's of pubs there, and it's bit noisy at the night. the kitchen facility is not the best quality, too old, rusty, ETC. I hope they replace it. Even though these weak point, it's good location, mostly clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear designch, Thank you for the great review on our hotel. Car parking at the hotel is limited and is on a first in, first serve basis. There are other options nearby which should our car park be full and I am glad your were able to do so. We are about to embark on a refurbishment programme and we hope to have this up and running soon. Once again thank you for your review and we hope to see you again. Kind regards, Eliesa Fifita Operations Manager

Solo travel - 17/06/2018 TripAdvisor review
« Short, but lovely stay »

Great location with harbor view. Helpful, nice staff with good access to quality restaurants. Good spacious and neat room with all necessary amenities. It certainly hospitable and warm during winter. I'll certainly be staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deefaks, Thank you for your wonderful feedback on your stay with us. Although your stay was short we are glad the staff and the facilities were most suitable for you and the hospitality received was warm. We look forward to welcoming you back and hopefully for a longer period. Kind regards, Eliesa Fifita Operations Manager

atriplem3 Couples - 27/04/2018 TripAdvisor review
« Fabulous location »

The Sebel Auckland Viaduct Harbour is in an excellent location being close to a lot of restaurants. Our concierge, Bianca, is a credit to Sebel. She was extremely helpful and nothing was a problem. The hotels rooms are well appointed and well stocked. On this trip we were lucky enough to be upgraded and that was the icing on the cake!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear atriplem3, Thank you for your generous feedback. I am glad that you had a fabulous stay with us enjoying the upgraded room its amenities and the location. Bianca is a great asset to our team, and I will definitely pass on your comments to her. Thank you once again and we will be looking forward to welcoming you back. Kind Regards, Savio D'Rozario Assistant Manager.

Business - 01/02/2018 TripAdvisor review
« Location location location »

Booked a city veiw room and when we booked in the room had a veiw of a car park only stayed there the first noght and seen manager next morning and told him we were not happy with room and although they were busy he relocated us to a new room that was a real city veiw .Great location , clean spacious rooms but lacked facilities in the hotel ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear ray k Thank you for taking the time to comment regarding your recent stay at The Sebel Auckland Viaduct Harbour. Our city view rooms are on both sides of the building and unfortunately on one side there is a car park building. I am pleased to hear that the manager was able to change your rooms to enable you to have a better view. Our rooms are spacious and clean and we have do have one of the best locations as we sit right on the waters edge on the viaduct harbour and would strongly recommend to book one of our harbour view apartments to enjoy an amazing view. Thank you again for your feedback and choosing to stay with us. Kind regards Keshaw Nand Operations Manager

Couples - 22/01/2018 TripAdvisor review
« Great Location -Harbour Views »

Spacious very comfortable suite overlooking the viaduct basin - just walk outside for a host of restaurants and bars - beautiful surroundings. Fabulous friendly staff & great service. Top notch guys -thankyou .We celebrated our 15th anniversary and they were very kind to us with bubbly & a platter, it was raining so it saved us going out for afternoon tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller0fthew0rld Thank you for your wonderful review of The Sebel Auckland Viaduct Harbour. I am delighted to hear that the staff were able to make your 15th anniversary a memorable one. The location really is great with an array of restaurants and bars on the doorstep of the hotel. Thank you again for the review and we hope to see you again in near future. Kind regards Keshaw Nand Operations Manager

Business - 16/01/2018 TripAdvisor review
« Good Value - close to everything »

Overnight stay while attending a course in the city. Handy location, well placed for restaurants, bars, etc., easy walking distance to Downtown,m Queens Street, and city centre. Parking was very convenient, friendly helpful staff. Aircon in room was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W Thank you for your great feedback of our hotel. We are pleased to hear that your overnight stay was good and you had a great experience with our facilities and staff. Thank you for choosing to stay with us and we do hope to see you again in future. Kind regards Keshaw Nand

Couples - 11/01/2018 TripAdvisor review
« Great location »

We are return customers and always have a great stay, the benefits of being in the Accor club shine through when staying in a place like this. Really pleasant surroundings and staff. Centrally located with a short walking distance to downtown Auckland

Our hotel has responded to the review
Our hotel has responded to the review

Dear David F Thank you for your feedback regarding your recent stay at The Sebel Auckland Viaduct Harbour. It is always a pleasure to welcome you back and we thank you for your continued loyalty. I am pleased to hear that you always have a wonderful experience and enjoy our facilities and the staff hospitality. I agree our location is great and very central. Thank you again for sharing your experience and we look forward to your next visit. Kind regards Keshaw Nand

Couples - 10/01/2018 TripAdvisor review
« Perfect location »

A two night stay just after Christmas was a real treat. Our first floor room looked directly down on water and moored yachts. Although not up high the view was great and no noise at all. Apartment had kitchen, dining, small lounge (poor couch) and good bedroom with comfy bed plus large bathroom. Room not luxurious but certainly comfortable; perhaps an update in furnishings will be required soon. Warm welcome when we arrived and just a walk through the attractive downstairs lounge into the Viaducts with loads of surrounding restaurants. We ate at Soul and Giraffe - thumbs up for both - walked all around The Viaduct and Wyndham Quarter, and generally had a fab time. Not cheap but still affordable (at least it was this time) and staff were great. Would stay again if price is right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen P We appreciate your great review of our hotel. Its a pleasure to hear that you had a wonderful experience and enjoyed the apartment and the views. We are planning to have our rooms refurbished later in the year. The viaduct area is spoilt for choice when it comes to restaurants and I am glad you enjoyed your meals in the two restaurants. Thank you for recognising our efficient staff as they work hard to ensure every guest has a wonderful experience. Thank you again for sharing your experience and we hope to welcome you back in near future. Kind regards Keshaw Nand

Family - 23/12/2017 TripAdvisor review
« Nice Rooms, Good Location »

Rooms were large and clean. I liked the fact I had plenty room to stretch in the mornings. It was nice having a refrigerator, toaster, microwave etc. The only problem with the room is that there were no shelves or drawers to store clothes. The location of the Sebel is very good.

Couples - 21/12/2017 TripAdvisor review
« Perfect home away »

Absolutely loved the Sebel Auckland Viaduct Harbor and will be my default choice for future visits. The suites are spacious. I highly recommend getting a view of the harbor if you can--though there can be some noise from people or the boats making announcements. The staff were super friendly and helpful and made our stay(s) enjoyable. Definitely my favorite Accor property in Auckland. Tip: check out the Grand Mercure Puka Park resort if you go to the Coromandels--nice boutique experience (and great food!).

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