Hotel - Mercure Portsea
Mercure Hotel Mercure Hotel

Mercure Portsea

4.0/5 263 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 201.00 AUD Non member rate
From 201.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Swedish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Portsea offers contemporary rooms, which come with balconies and views overlooking the golf course.

  • 24 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,205 reviews

Our guest reviews for Mercure Portsea

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 263 reviews
Rob B. Solo - 16/01/2019 AccorHotels certified review

On arrival the reception staff had difficulty in locating any information about the attractions for the region/area [there was a 'Mornington Peninsula Magazine' in the room, but it was last month's edition]. The room itself was small [in width, just a bit wider than the length of the bed provided] and, on first entering the room, it had a musty/stale smell. On opening the external door to ventilate the room it was apparent that the wire in the screen door was only 80% attached to the door frame. The toilet & facial tissue paper provided was of a cheap/poor quality [single ply 'Tork' toilet paper is of a standard which one might expect in a public toilet - not in a 'Superior' room in an hotel]. The bathroom is poorly designed - water spray from the shower gets all over the floor. The towels provided had the look and feel of being old [/cheap/nasty]. When attempting to check-out in the morning [at around 6:15am] the reception area was closed - I was therefore unable to properly pay my bill and receive the required Tax Invoice [to date I have still not received such an invoice which, I believe, is contrary to the requirements of the relevant taxation legislation] - the delays brought about by my attempts to find appropriate staff [to effect the check-out process] almost made me late for a ferry trip.

Louise Couples - 15/01/2019 AccorHotels certified review
« Friendly staff and good location »

Positive experience There was works going to the power lines on the property at 7am so it would have been good to be aware this was happening.

Anonymous Families - 15/01/2019 AccorHotels certified review
« It was nice »

I really liked the energy saving features of the room but felt it was a bit small for the price

Natalie Couples - 10/01/2019 AccorHotels certified review
« It was lovely to be surrounded by picturesque views with privacy »

Our stay with you was for a wedding which was extremely well catered and organised. The rooms overlooking the golf course were absolutely stunning. The only thing to be improved on is entertainment outside of golf and past the hours of 7pm.

Christine S. Couples - 08/01/2019 AccorHotels certified review
« Not your normal Accor Experience »

I am a Platinum Member and as you can see from my previous feedback; I LOVE and appreciate Accor hotels. This is the first time I have been disappointed. It is so starkly different from a normal hotel in the Accor family that I had to check it was. No welcome as an Accor Member, No welcome amenity, I asked about an upgrade and was told no way it is busy season, no welcome drink and to top this off....no service from anyone after 6pm at night. You are there alone, a drive from town or any sign of life, no food, no drinks, no one to let you in if you forgot your key. Very isolating. Certainly you don't feel anything remotely like you are in an Accor hotel, let alone being a Platinum member. And don't get any ideas about using your Accor Card at all. When the food and drinks, restaurant is finally open (which is odd not to be open over high season at all times) - No Accor Card advantages at all! I certainly wouldn't have booked this accommodation had I known all of the above. I am loyal to Accor at all times but this loyalty is not thanked at all or even acknowledged at this hotel. I would take your loyalty elsewhere if going to Portsea

Ervin C. Families - 08/01/2019 AccorHotels certified review

Not so satisfied there is only one bedside lamp provided

Agnes M. B. Couples - 07/01/2019 AccorHotels certified review
« Terrible »

Our room had a large saturated wet stain on the carpet and we had to put a towel down so we would not get wet feet/socks even then it was not ok The people in the room next to us was up most of the night going in and out onto the balcony smoking ! We had to close our door as the smoke was coming into our room They were constantly banging their doors to go in and out consequently we could not sleep till 1.30 am Also we arrived at 3 to check in and the room was not available till 4 which was quite disappointing although we did get an offer of a complimentary drink at the bar which was a nice gesture Also when we went to get our breakfast there were quite a few staff running around setting up for the open day and not one even asked if we were being served etc Waited at least 15mins despite ringing a bell that was on the bar to be served and was just ignored by all the staff !!! Other guests with us were ignored so your service was very poor to say the least ! Told the receptionist the next day when checking out and did not seem too interested in our feedback Suppose you got our money and good service was not one of your finer points I’m a Manager of a Hospital so I Would unlikely stay or recommend your hotel to any of my clients/family or friends

Kaz Friends - 07/01/2019 AccorHotels certified review
« Nice place to stay in Portsea »

Check in easy and Bob very pleasant as he has been on other stays. No issues and checkout again easy

Stuart Couples - 04/01/2019 AccorHotels certified review
« Nice stay »

Very pleasant experience, however the shower head did not function correctly and made the showering experience unpleasant.

Jane Families - 02/01/2019 AccorHotels certified review
« Great for short stay »

We stayed at Portsea Mercure as an overrnight stay because we were celebrating New Years Eve in Rye. Very quiet place however there was no TV remote control in the room, I noticed the torn bedsheets, no lightglobe in the side lamp and the uht milk was expired.

Melanie M. Couples - 02/01/2019 AccorHotels certified review
« Fantastic Services »

The Manager Andrew went above and beyond to assist us on his day off, attend a wedding during peek time and no transport. We really appreciate his kindness and generosity.

Wayne A. Couples - 02/01/2019 AccorHotels certified review
« Poor quality and a lacking customer care regime »

My wife and I arrived at the hotel at 15:30 in the afternoon, leaving us a little over an hour to prepare and transport ourselves to Sorrento for a wedding ceremony. Upon entering the shower my wife alerted me to the the fact that the bathroom had flooded, with water seeping into the hall way. I immediately contacted the front desk alerting them to the flooding, adding that my wife was left with shampoo in her hair, and we required urgent attention as we were quickly running out of time. The desk stated that they would get in touch with maintenance and respond quickly. Twenty minutes later the receptionist (from the desk) arrived with a philips head screw driver. I mentioned again that we need a solution quickly as we were running out of time, and would likely miss our engagement. After failing to free the drain cover in the shower the receptionist retreated to source another screw driver. On her return I asked for another room, only to be told that the hotel was fully booked. She proceeded to remove the drain cover and presumably remove the blockage. Despite this the bathroom remained flooded with ~1cm of water, the receptionist suggested that she could get a mop and tend to the water in the bathroom, or return after we had left. I had to advise the receptionist that my wife could not possibly complete her shower, apply her makeup or dry her hair whilst standing in the water. She retreated again returning with spare towels and a mop. Needless to say we missed the wedding! Whilst we didn’t ask for any form of compensation, I was disappointed that management themselves failed to make any attempt at making amends. Clearly customer satisfaction is of little concern.

Marina B. Couples - 01/01/2019 AccorHotels certified review

Lovely

Robert Couples - 01/01/2019 AccorHotels certified review
« Arrival & stay »

Very welcoming and pleasant atmosphere Nicely furnished and up to date Prefer room with a view as we had last year

Angelo S. Couples - 30/12/2018 AccorHotels certified review
« Quite a pleasant hotel »

It was a adequate but would have been much more enjoyable if the hotel had a pool.

Con Couples - 29/12/2018 AccorHotels certified review
« It’s ok »

The view was stunning, but I expected it to a hotel standard, obviously it’s more like b&b.

Margaret Couples - 29/12/2018 AccorHotels certified review
« Mrs Margaret P. »

Room excellent appointments great clean bright service good will return

Tania Couples - 23/12/2018 AccorHotels certified review
« Wonderful experience »

Pleasantly surprised how beautiful the hotel was. Would love to stay again.

Lynn Couples - 22/12/2018 AccorHotels certified review
« Gorgeous outlook onto the beautiful golf course. »

Lovely room with verandah to enjoy sitting outside. Played the course and found it challenging but also rewarding- great design and condition. Shame the King bed was twin beds joined as this was a tab uncomfortable.

Richard H. Couples - 18/12/2018 AccorHotels certified review

Very nice stay. But missed the regular bonus features of the Accor members program. Also, still waiting for my Accor points to my account, nearly a week later.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 201.00 AUD Non member rate
From 201.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates