Hotel - Mercure Portsea
Mercure Hotel Mercure Hotel

Mercure Portsea

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4.0/5 247 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Portsea offers contemporary rooms, which come with balconies and views overlooking the golf course.

  • 24 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • WiFi in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 939 reviews

Our guest reviews for Mercure Portsea

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 247 reviews
TripAdvisor review
Couples - 23/01/2018
« Quiet getaway »

Quiet location and easy access to get to Sorrento. Room was clean with nice view of the golf course and very friendly staff. Very relaxing sitting outside with a refreshing drink watching people play golf and just enjoying the view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear perryp110, Thank you for taking the time to provide your feedback. We look forward to welcoming you again one day. Regards Jessica Grant Hotel Operations Manager

TripAdvisor review
Couples - 22/01/2018
« PORTSEA MECURE HOTEL AVERAGE »

Hotel was good but had to wait a long time to check out as there is no Accor priority check in/checkout service. The golf club runs the restaurant and bar. the bar/restaurant closes at 7.00pm and being an Accor member one does not get the discounts which are both negatives. I probably would not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil L, Thank you for taking the time to provide your feedback. You are correct the Hotel is Accor and the bar is operated by Portsea Golf Club. We do hope that you were able to enjoy your stay. Regards Jessica Grant Hotel Operations Manager

AccorHotels certified review
Darren Couples - 25/11/2017
« excellent »

great service good food and rooms

AccorHotels certified review
Zara M. Families - 19/11/2017
« Beautiful »

The most amazing helpful staff and super comfy beds

AccorHotels certified review
Anonymous Couples - 18/11/2017
« Alright stay »

Courtyard room shares the courtyard with 2 other rooms. Can hear the loud music from the room next door. A little disappointed that there is no welcome drink and everything closes early at the hotel. Even the reception is closed by the time I returned at night.

AccorHotels certified review
Jacqui Couples - 13/11/2017
« The worse stay I’ve had at a Mercure hotel or any hotel »

We have been an accor member for 10 years. Been to Mercure Portsea before. Booked on my free night and a gift voucher for my 60th. When I booked I enquired about cost of breakfast was told $32 head at accor general line When we checked in was told then no accor membership half price meals was only meals in the restaurant was a set menu with no chioices for the one of the nights Asked to look st the breakfast menu, very limited and expensive. $15 for two pieces of fruit toast, no cold cereals. When we arrived our room had confetti, and other pieces of paper on it and a fabric label Rang the front office who stated that couldn’t be so. He rang back and stated no one could come to clean it apart from himself, which couldn’t be done straight away. We have photos if you want to see them. He did clean it when we went out for dinner. The next morning we had do not disturb on our door, but a cleaner knocked on the door about 9:00. We were rung at 11:10 to ask when we were vacating the room. I stated we had booked for two nights. Terrible communication. I would never recommend this hotel again.

AccorHotels certified review
Mathew H. Couples - 12/11/2017
« Very disappointed »

As a Platinum member, the usual little touches were non existent..... no water, no complimentary drink vouchers and was unable to use my Accor Plus card in the restaurant as they are separate from the hotel!! Cheers

AccorHotels certified review
Rob D. Couples - 12/11/2017
« Great view. Major concern is no half price meals »

Only one day as partner hot sick.

AccorHotels certified review
Nick S. Couples - 05/11/2017
« Underwhelmed »

We have stayed at Mercure Portsea several times but never again. After finishing a nice round of golf we had a couple of beers and looked at our options for dinner. The club had messed my lunch order up which we only discovered on hole three I could not eat due to them putting cheese on it. I am lactose intolerant. We tried to call a cab but to no avail, we eventually had to join uber and wait another 30 minutes for a ride to portsea hotel to just make the dinner cut off. For a golf resort in the middle of nowhere the lack of a courtesy bus or some form of transport is inexcusable. It is a lovely spot and we will miss it but we will not stay here again

AccorHotels certified review
David Couples - 05/11/2017
« No kids with a night away with my wife, brilliant »

Quite short, were there for a wedding. Top notch

AccorHotels certified review
Lorraine C. Friends - 04/11/2017
« Rooms small, no food after 3pm. »

Rooms very small. No food available after. 3pm

AccorHotels certified review
Dale Couples - 31/10/2017
« a good stay »

we were pleased to be upgraded to a room with a view and were treated very well by an excellent staff . We were surprised to find our accor card was not accepted for meals at this hotel as last time we stayed it was and the website said "member cards accepted". In future we will book accor hotels by phone as this seems the only way to determine if a hotel accepts cards for meals . We would advise other accord members to ring to find out if cards are accepted for meals at accor hotels as the website cannot be relied upon for this

AccorHotels certified review
Mr &. M. B. B. Couples - 31/10/2017
« No evening meal or drinks, everything closed early. »

It is not up to the .standard of RACV or Moonah Links. Very. disappointing.

AccorHotels certified review
Mark Families - 30/10/2017
« Disappointing »

After traveling several hours hours it was disappointing there was no bar or dinning room facilities from 4pm. The last thing you want to do is get back in your car & travel a bit more to find something to eat & drink.

AccorHotels certified review
Cate D. Couples - 30/10/2017
« Very friendly, pleasant. »

From the booking, to confirming the booking, to the check in and check out, was very professional. We were advised to book for dinner on the Friday night, which we did, and lucky as it was booked out otherwise. Our room was upgraded, we requested late check out, as Accor members, this was granted. Staff were genuinely friendly and asked how our stay was. They asked if the wedding was noisy or impacted our stay, I gave feedback and the apologized for the noise. ( We didn't complain, wedding finished at 11,00pm on a Saturday night, all reasonable).

AccorHotels certified review
Anonymous Friends - 30/10/2017
« Rooms too small, front desk service very poor »

See above

AccorHotels certified review
Anonymous Friends - 29/10/2017
« Lovely, friendly exceptional staff (not so much at reception). Would stay again only because of the service we received. »

I have to say that the staff is what makes the property so special. Not so much the front desk but the staff that worked in the lounge/bar area and the lovely lady (not sure of her name) who took the time out to drive us to the Portsea Pub with the courtesy vehicle. The lady in the bar treated us as though we were royalty! Beyond the call of duty and much appreciated! Only reason why I didn't rate this 10/10 is that we booked at least a month in advance but still got placed at the back of the property with no views at all. I think there also needs to be an area where hotel guests can park their cars safely under cover.

AccorHotels certified review
Anonymous Families - 24/10/2017
« Greasy breakfast was a little poor »

Room and service fab!

AccorHotels certified review
Mandy Families - 24/10/2017
« Mrs »

Very pleasant

AccorHotels certified review
Anonymous Couples - 24/10/2017
« Mrs Lynda L. »

In the main we were very happy with our stay. However, the lack of meals after 3 pm we found inconvenient so perhaps this is an area that could be looked at.

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