Hotel - Mercure Portsea
Mercure Hotel Mercure Hotel

Mercure Portsea

4.0/5 267 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 162.00 AUD Non member rate
From 162.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Swedish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Portsea offers contemporary rooms, which come with balconies and views overlooking the golf course.

  • 24 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,281 reviews

Our guest reviews for Mercure Portsea

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 267 reviews
Ian S. Couples - 11/03/2019 AccorHotels certified review
« Loved the golf course and our stay »

Hotel was clean good bed and facilities

Alan Couples - 11/03/2019 AccorHotels certified review
« Nice setting, friendly staff, room too small. »

We were made very welcome by staff at the front office and in the bar/restaurant but were quite disappointed at the size of the room given that it was listed as "Superior Golf View Room' There was minimal room to sit any where comfortable as a pair, particularly inside. The balcony was miniscule. The bathroom required a course in navigation just to get to the toilet, particularly of a night time. The unloading area was difficult if there were a couple of guests arriving at the same time and the walk up to the entrance was steep, especially for older people.

Kathleen B. Business - 09/03/2019 AccorHotels certified review
« friendly staff and lovely setting »

Food was delicious, staff were efficient and helpful. rooms were good.

Mr H. Couples - 09/03/2019 AccorHotels certified review
« Mr »

Clean, comfortable and convenient

Anonymous Business - 09/03/2019 AccorHotels certified review

Excellent food, accommodation and friendly and helpful staff. Lift is in great position as I have an injured knee and it was no problem at all using the lift. Stunning view of golf course.

Juliette Business - 09/03/2019 AccorHotels certified review
« Fabulous »

Excellent food, comfortable room, welcoming and friendly staff, great location. All round, wonderful.

Fiona Couples - 06/03/2019 AccorHotels certified review
« Very comfortable and enjoyable »

Great hotel, amazing view, great staff We had to leave the hotel for food and drink, which is a shame as dinning outside on the balcony would be incredible. If you could lift the quality and accessibility of the restaurant your customers wouldn’t need to leave the hotel!

Marie Couples - 05/03/2019 AccorHotels certified review
« Welcoming and homely »

We loved staying at the Mercure Portsea. The views were spectacular and the breakfast was delicious. The staff were friendly and the facilities looked well kept. The hotel was clean as was the room however we did find some chips in a plastic container left in the open shelf of the bedside table (obviously left there from the previous people occupying the room).

Maria Couples - 05/03/2019 AccorHotels certified review
« Pleasant »

Nice room nice surrounds our room unfortunately got to enjoy the sounds if reversing golf carts at 6am. Beep beep beep

Anonymous Families - 04/03/2019 AccorHotels certified review

Bob at the front desk was very rude on multiple occasions. We arrived with a lot of luggage and decorations for a wedding in very hot weather and nobody helped us unload the car despite watching us walk back and forth about fifteen times. We had to approach the front desk to ask to use the luggage trolley and we had to unpack some boxes on it because he wouldn’t walk around the desk to get the trolley for us. He made it seem like every request was an extreme hassle. The room was nice and clean.

Robert D. Couples - 04/03/2019 AccorHotels certified review
« Out of the way »

We found it out of the way of town. Cannot use accor privileges . Only food was pizza and told bar closes at 7pm. Although room comfortable didn’t feel it as value for money.

Beth H. Families - 03/03/2019 AccorHotels certified review
« We did have a few minor problems »

The room was spacious and clean The wind is cold on the arrival & departure side view is great Someone washed the area above us without warning and water poured onto our balcony luckily we did not have books or clothing there at the time WE were locked out of our room at 8.30 before we had checked out

Noel Couples - 03/03/2019 AccorHotels certified review
« Nice quiet relaxing place to get away from the normal daily routine. »

We enjoyed our stay. It was unfortunate that the restaurant was not open on our first night. Fortunately Swe were able to dinner in Sorrento which is very close.

Ben Families - 03/03/2019 AccorHotels certified review

We arrived at 10.15pm - the key was not activated to get into the room.... we waited for an hour for security to arrive to let us in. Then after requesting 2 single beds got into the room around 11.30pm to see a queen? Overall not much sleep and a poor experience for a member that stays with Accor most weeks of the year.

Sandy C. Families - 02/03/2019 AccorHotels certified review
« Clean, spacious, wallet friendly »

Just a nice stay with everything up to scratch in terms of cleanliness and service.

Norayr G. Families - 02/03/2019 AccorHotels certified review
« Stayed at this hotel twice and had a bad time both times .... staff at the front desk are rude and extremely unhelpful »

IT WAS MY Birthday on 24th Feb so we decided to stay at MERCURE PORTSEA for a second time hoping thing would have improved....I am a Le Club Platinum member so I use Accor a lot.....stayed at this hotel twice now and will never return....front desk staff were just as rude unfriendly and unhelpful as last time .... nothing has changed. After the bad experience the first time the manager told me to contact her directly to book....I left 4 messages which were unanswered...... Being a Platinum member I should be able to book a room online via AccorHotels up to 48 hours prior to check in...I tried to book 3 weeks in advance but I couldn’t as it always showed fully booked .... I rang the hotel and and I was told yes rooms are available but there was no discount for Accor members and much more expensive than their normal price. I booked 2 rooms over the phone 3 weeks before check in date...one for my wife and me and one for my daughter her husband and their baby boy.....and only a day before our check in date there was a missed call on my phone without any messages.....upon arrival we were told that they tried to contact us the night before to tell us that there was a wedding on 5hat night and it would be a noisy night... that upset my daughter because she has a 1 year old child who needs to sleep and couldn’t because of the loud music which lasted till 11:00pm.......NOW WHY WERE WE NOT INFORMED OF THIS WEDDING AT TIME OF BOOKING.... I talked to the manager regarding the unanswered requests for a call back and to her credit she did offer free breakfast to compensate that. i also booked a second night for my wife and myself but through the Accor website because the hotel wouldn’t price match so I had 2 separate bookings for 2 consecutive nights.......check in is in the afternoon but we received really bad news so we ha$ to check out at 5:00pm on the second day as we couldn’t stay overnight as we had to rush back to Melbourne to see my wife’s mum in hospital....we notified reception as my wife was in tears and they said .... not a problem there’s nothing to pay.....we got charged for the stay the next day......a little compassion would have gone a long way don’t you think. Lastly I am it ha# now been a week and 8 am still waiting for my Le Club points to be awarded for our stay. NEVER STAYING THERE AGAIN......NEED STAFF OVERHAUL....A LITTLE KNOWLEDGE RESPECT ANS A SMILING FACE UPON ARRIVAL WOULD BE A GOOD START......VERY DISAPPOINTED.... I would appreciate a reply to this feedback I am leaving.... thanks so much Kind Regards Norayr G.

Caz Families - 28/02/2019 AccorHotels certified review
« Very nice »

Stayed for just one night...was just what I was after

John N. Couples - 27/02/2019 AccorHotels certified review
« Quiet, comforable and relaxing. »

We found that the rooms were very quiet and comfortable with the staff being very friendly and helpful. It was the perfect short getaway for us as a couple.

Karen S. Friends - 24/02/2019 AccorHotels certified review
« Rey relaxing and quiet »

We had a lovely room, although the bathtub would not maintain the water. It was very quiet and relaxing. The staff were very friendly and helpful

Colleen W. Couples - 23/02/2019 AccorHotels certified review
« We had a lovely relaxing break. »

Hotel was in prime location - rooms where clean and tidy. Breakfast was very enjoyable.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 162.00 AUD Non member rate
From 162.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates