Hotel - Mercure Portsea
Mercure Hotel Mercure Hotel

Mercure Portsea

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4.0/5 234 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Portsea offers contemporary rooms, which come with balconies and views overlooking the golf course.

  • 24 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • WiFi in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 932 reviews

Our guest reviews for Mercure Portsea

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 234 reviews
AccorHotels certified review
Jacqui Couples - 13/11/2017
« The worse stay I’ve had at a Mercure hotel or any hotel »

We have been an accor member for 10 years. Been to Mercure Portsea before. Booked on my free night and a gift voucher for my 60th. When I booked I enquired about cost of breakfast was told $32 head at accor general line When we checked in was told then no accor membership half price meals was only meals in the restaurant was a set menu with no chioices for the one of the nights Asked to look st the breakfast menu, very limited and expensive. $15 for two pieces of fruit toast, no cold cereals. When we arrived our room had confetti, and other pieces of paper on it and a fabric label Rang the front office who stated that couldn’t be so. He rang back and stated no one could come to clean it apart from himself, which couldn’t be done straight away. We have photos if you want to see them. He did clean it when we went out for dinner. The next morning we had do not disturb on our door, but a cleaner knocked on the door about 9:00. We were rung at 11:10 to ask when we were vacating the room. I stated we had booked for two nights. Terrible communication. I would never recommend this hotel again.

AccorHotels certified review
Mathew H. Couples - 12/11/2017
« Very disappointed »

As a Platinum member, the usual little touches were non existent..... no water, no complimentary drink vouchers and was unable to use my Accor Plus card in the restaurant as they are separate from the hotel!! Cheers

AccorHotels certified review
Rob D. Couples - 12/11/2017
« Great view. Major concern is no half price meals »

Only one day as partner hot sick.

AccorHotels certified review
Nick S. Couples - 05/11/2017
« Underwhelmed »

We have stayed at Mercure Portsea several times but never again. After finishing a nice round of golf we had a couple of beers and looked at our options for dinner. The club had messed my lunch order up which we only discovered on hole three I could not eat due to them putting cheese on it. I am lactose intolerant. We tried to call a cab but to no avail, we eventually had to join uber and wait another 30 minutes for a ride to portsea hotel to just make the dinner cut off. For a golf resort in the middle of nowhere the lack of a courtesy bus or some form of transport is inexcusable. It is a lovely spot and we will miss it but we will not stay here again

AccorHotels certified review
David Couples - 05/11/2017
« No kids with a night away with my wife, brilliant »

Quite short, were there for a wedding. Top notch

AccorHotels certified review
Lorraine C. Friends - 04/11/2017
« Rooms small, no food after 3pm. »

Rooms very small. No food available after. 3pm

AccorHotels certified review
Dale Couples - 31/10/2017
« a good stay »

we were pleased to be upgraded to a room with a view and were treated very well by an excellent staff . We were surprised to find our accor card was not accepted for meals at this hotel as last time we stayed it was and the website said "member cards accepted". In future we will book accor hotels by phone as this seems the only way to determine if a hotel accepts cards for meals . We would advise other accord members to ring to find out if cards are accepted for meals at accor hotels as the website cannot be relied upon for this

AccorHotels certified review
Mr &. M. B. B. Couples - 31/10/2017
« No evening meal or drinks, everything closed early. »

It is not up to the .standard of RACV or Moonah Links. Very. disappointing.

AccorHotels certified review
Mark Families - 30/10/2017
« Disappointing »

After traveling several hours hours it was disappointing there was no bar or dinning room facilities from 4pm. The last thing you want to do is get back in your car & travel a bit more to find something to eat & drink.

AccorHotels certified review
Cate D. Couples - 30/10/2017
« Very friendly, pleasant. »

From the booking, to confirming the booking, to the check in and check out, was very professional. We were advised to book for dinner on the Friday night, which we did, and lucky as it was booked out otherwise. Our room was upgraded, we requested late check out, as Accor members, this was granted. Staff were genuinely friendly and asked how our stay was. They asked if the wedding was noisy or impacted our stay, I gave feedback and the apologized for the noise. ( We didn't complain, wedding finished at 11,00pm on a Saturday night, all reasonable).

AccorHotels certified review
Anonymous Friends - 30/10/2017
« Rooms too small, front desk service very poor »

See above

AccorHotels certified review
Anonymous Friends - 29/10/2017
« Lovely, friendly exceptional staff (not so much at reception). Would stay again only because of the service we received. »

I have to say that the staff is what makes the property so special. Not so much the front desk but the staff that worked in the lounge/bar area and the lovely lady (not sure of her name) who took the time out to drive us to the Portsea Pub with the courtesy vehicle. The lady in the bar treated us as though we were royalty! Beyond the call of duty and much appreciated! Only reason why I didn't rate this 10/10 is that we booked at least a month in advance but still got placed at the back of the property with no views at all. I think there also needs to be an area where hotel guests can park their cars safely under cover.

AccorHotels certified review
Anonymous Families - 24/10/2017
« Greasy breakfast was a little poor »

Room and service fab!

AccorHotels certified review
Mandy Families - 24/10/2017
« Mrs »

Very pleasant

AccorHotels certified review
Anonymous Couples - 24/10/2017
« Mrs Lynda L. »

In the main we were very happy with our stay. However, the lack of meals after 3 pm we found inconvenient so perhaps this is an area that could be looked at.

AccorHotels certified review
Leah Families - 19/10/2017
« Exactly what we wanted »

Room was clean and well set out, the staff did what i asked of them with no fuss. Check in was a breeze as was check out. It was also great that the rooms ajoined with out having to request that

AccorHotels certified review
Vicki Couples - 19/10/2017
« beautiful venue with some missing pieces »

We booked online which was fortunate because when we got there Bob the receptionist only spoke 6 words throughout the whole register and book in process. He was extremely rude and not friendly at all. It was a Monday night so there were no meals being served and nothing close by. The kitchen is closed Monday, Tuesday and Wednesday nights and you are a fair way out of town. The next morning we went to get breakfast and there was a bus load of people (16) in the restaurant and the girl operating the cash register had made a mistake and could not take our order or anyone elses because she had messed up the account and had to wait for the guy on the bus to come back in. This was taking ages and in the end we were told we would probably not get breakfast in under 45 minutes. It was 9.15am and we had to be out of the hotel by 10.00am. What a disaster for such a beautiful venue. There are lots of signs around the place saying the hotel and the golf course are under different management so I assume there are problems often.

AccorHotels certified review
Anonymous Families - 19/10/2017

Great views, good variation on freshly cooked breakfasts, close to tourist attractions, friendly staff, great location if you play golf.

AccorHotels certified review
Not G. T. M. Q. Families - 19/10/2017
« The room was as good as we expected, I see little value in scoring above! »

Stay over night was in conjunction with a wedding reception, all was as good as I expected, certainly better than some other places where we have lodged over night.

AccorHotels certified review
Nariman A. Business - 19/10/2017

very quite and relaxing

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