Mercure Portsea 4 stars

TripAdvisor rating 4.0/5 273 reviews
Mercure Portsea
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Hotel extras

Mercure Portsea is a fully integrated development incorporating a golf club, accommodation and function complex. It is catered for upmarket tourists, corporate events, meetings and weddings.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Golf
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Portsea

46 London Bridge Road
3944
portsea
australia

Tel: +61359816100

Fax: (+61)3/59816166

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    TULLAMARINE At 135km / 83 miles

  • By boat

    SEAROAD FERRY At 4km / 2 miles

GPS :-38.326844, 144.704704

Our accommodations

Mercure Portsea offers contemporary rooms, which come with balconies and views overlooking the golf course.

Standard Room 1 King or 2 Single Beds

  • Max. number of persons: ‌2
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 1 King Bed or 2 Single Beds Golf View and Balcony

  • Max. number of persons: ‌2
  • Views: Golf view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege Room 1 King Bed Golf View and Balcony

  • Max. number of persons: ‌2
  • Views: Golf view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

SPIKE BAR & BRASSERIE

Type of cuisine: null

Enjoy a meal in the Bar & Brasserie which has spectacular views over Portsea Golf Club & Port Phillip Bay. Open: 0700-1500 Monday - Wednesday 0700-2030 Friday - Saturday0700-1800 Thursday & Sunday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIKE BAR

Photo non contractuelle / Strictly non binding

Overlooking the picturesque 18-hole championship golf course and resort surroundings, the bar offers an extensive wine list which includes vintages from several local wineries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Portsea

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

1,408 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

273 reviews

Exceeded expectations

Customer review rating 4.3/5

Danielle Couples - 10/07/2019 AccorHotels certified review

The lady that checked us in was so friendly and gave us some great recommendations, the room was lovely and the view was amazing! The breakfast in the morning was delicious and the staff at breakfast were so lovely! Really really enjoyed our stay!

Good quality property in Portsea with nice surrounds

Customer review rating 4.3/5

Tristan Friends - 10/07/2019 AccorHotels certified review

Small property but the rooms were comfortable and the staff were welcoming. We stayed 2 nights on a Sunday and Monday night, and overall didn't have any problems at all throughout the duration of our stay. Would definitely recommend!!

Very enjoyable stay, friendly staff.

Customer review rating 4.3/5

Trev Couples - 09/07/2019 AccorHotels certified review

Room was well appointed at very clean. Fantastic views over the golf course. Breakfast was excellent. All the staff we interacted with were very friendly.

Lovely spot near the Hot Springs

TripAdvisor rating 4.0/5

75cathrynt Friends getaway - 09/07/2019 TripAdvisor review

This hotel is not what you would expect, however it is pleasant. I thought it would be more glitzy as a Mecure Hotel. However, it was comfortable and the breakfast made up for it! A bit pricey for the decor and atmosphere (Shared with a golf club).

Relaxing and quiet

Customer review rating 4.3/5

Anonymous Families - 08/07/2019 AccorHotels certified review

Clean and nice views from all our room. There is no discount with Accor card for breakfast and dinner.

Exceptional

Customer review rating 4.3/5

Vicki W. Friends - 08/07/2019 AccorHotels certified review

Our stay was fantastic and not long enough. The rooms while not that big had all you needed and the view over the golf course and beyond was stunning. Staff were very friendly and helpful and the breakfast was great.

nice and clean place to stay and relax

Customer review rating 4.3/5

Tania P. Couples - 06/07/2019 AccorHotels certified review

the only disappointing issue was that it wasn't until we got there we found out that we could not use our Accor cards at the dining area. This was a major factor when choosing Accor hotels to stay at. There is nothing on the website to stipulate dining discount could not be used, only at the desk upon checking in. Further to that,the website said that average cost to dine was $20 pp for a starter and a main or main and dessert, when the average price for one meal was $20 so misleading again. Not happy to pay $20 for a breakfast for each person or $20 for a burger meal either. No dinner was available which we were aware of, but considering its an Accor hotel, expected meals to be discounted as never encountered this before in other stays. The welcome drinks are usually in the form of a drink voucher but we were told it was bottled champange which we do not drink. Once again, never had this experience before as would rather out complimentary drink to be a coffee or a wine of my choice like in previous Accor hotels. Very disappointed to be charged for a pot of tea in the dining area when I could have had this in my room or asked for hot water and got the same tea bag. Once again, at breakfast in Accor hotels, have never paid for tea or coffee or juice, so why this one. We were told it was privately owned by the gold club. This information would have been handy on the website prior to making our decision to book. Perhaps would have chosen a different location

Staff could not do enough to assist in anyway possible

Customer review rating 4.3/5

Anonymous Couples - 05/07/2019 AccorHotels certified review

Very pleasant greet on arrival Very helpful staff Beautiful surroundings

Our stay was made very pleasant with friendly staff.

Customer review rating 4.3/5

Noel Friends - 04/07/2019 AccorHotels certified review

We were made to feel very welcome and received very good service. We were however very disappointed with our accommodation booking. We rang to make a booking approximately in February for our stay in July. We were advised it would be better to book on line. We were happy to do so. We specifically booked the "Privilege Room" as it had a bath/spa included in the amenities. When we arrived we were allocated a "Privilegd Room" without a bath/spa which was very disappointing. We understand a wedding was also being held on the day and understandably the "Privilege Room" was given to the bride and groom. Had we known that only one "Privilege Room" contained a bath/spa we would have gladly booked a "Superior" Room instead. As we stayed for 2 nights the staff were very accommodating in moving us to the "Privilege Room" once the bride and groom vacated the "Privilege Room" with the bath/spa. We therefore only had one day out of the 2 days we wanted with a room with a bath/spa. I feel there should be a way to indicate that only one of the 2 "Privilege Room" has a bath/spa or on completing a booking, there should be a message stating or warming if the successful "Privilege Room" has a bath/spa or not, then the customer can either chose to go ahead or change their booking type. This would prevent a customer being very disappointed when checking in their room on arrival. Apart from this disappointment, we were very happy with the staff and the service.

Fantastic service

Customer review rating 4.3/5

Preshnee G. Families - 04/07/2019 AccorHotels certified review

I stayed over two nights and I have got to give credit to the staff especially Sam Cas and Millie. They catered to my very need and went out of their way to make sure everything went well as I was also using the hotel for a vow renewal location... Sam was amazing and very welcoming I did need alot of help and she was always there to help me which I really appreciate

Friendly service and very clean room

Customer review rating 4.3/5

Pat Couples - 04/07/2019 AccorHotels certified review

Very comfortable and beautiful surroundings. Your reception ladies are friendly and helpful . Very clean and comfortable room. We were only staying for a night to attend a friend’s anniversary party. Wish we could stay longer.

Relaxing weekend getaway

Customer review rating 4.3/5

Jon L. Couples - 04/07/2019 AccorHotels certified review

Absolutely fantastic, the staff were wonderful and the venue and views was just superb!

Enjoyed

Customer review rating 4.3/5

Peter W. Friends - 03/07/2019 AccorHotels certified review

Lovely warm receptionist. Good rooms but a bit small. Lovely views of the Golf Course at Portsea. Breakfast was delicious.

Lovely customer service and clean facilities

Customer review rating 4.3/5

Kathryn Couples - 30/06/2019 AccorHotels certified review

It was great

Welcoming and relaxing stayFrom

Customer review rating 4.3/5

Belinda O. Couples - 28/06/2019 AccorHotels certified review

From the very first phone call with Meg I felt we were in good hands The staff were welcoming the room was very clean and our stay was a very enjoyable one

Generally very satisfied

Customer review rating 4.3/5

Alan A. Couples - 27/06/2019 AccorHotels certified review

Generally very happy with our stay. I was confused that the Mercure operates the hotel but not the restaurant part and therefore we were not able to use the member discount for our meals. I was not aware of this separation. However, despite my confusion (and a little disappointment that I was not able to access the discount), the staff were very helpful and gave good assistance when we arrived after 6.00PM when the reception desk closed.

Great place to stay in Portsea

Customer review rating 4.3/5

Pretty C. Couples - 27/06/2019 AccorHotels certified review

The staff were friendly and the views were beautiful. It was a quiet and peaceful place to spend the night, in a good location. We were disappointed there wasn’t any complimentary bottles of water, however the staff had water jugs we were able to fill our water bottles with. The breakfast was better than expected and delicious! The only flaw with our stay was that the double bed we booked appeared to be 2 single beds placed together. It was very uncomfortable to sleep together in one bed that was really 2 beds and made for a difficult night.

Fantastic stay

Customer review rating 4.3/5

Cindy Couples - 26/06/2019 AccorHotels certified review

We had a wonderful time staying at the hotel. Really appreciated the special touches like the complimentary bottle of wine.

We had a wonderful experience, the staff were friendly and very helpful.

Customer review rating 4.3/5

Mica Couples - 25/06/2019 AccorHotels certified review

We had wonderful two nights experience during our stay. The customer service of the staff were excellent; they were friendly, helpful and accommodating. Check in was easy and quick, we enjoyed our big servings of breakfast. Our room had a great view of the golf course which was the reason why we picked this place from other hotels. We would definitely recommend this place to friends and would love to come back again. Our concern was our room was not cleaned the following day and when requested we were told the cleaners already left. We got our new towels though which is okay. Next time we would probably talk to reception/housekeeping for our room to be cleaned before leaving for the day. Despite this, we are still happy with our stay and would be happy to come back again.

Relaxing

Customer review rating 4.3/5

Dianne Friends - 25/06/2019 AccorHotels certified review

Comfortable & relaxing. Staff in the restaurant were cheerful and helpful.

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