Novotel Ambassador Suwon Hotel 4 stars

TripAdvisor rating 4.5/5 372 reviews
Novotel Ambassador Suwon
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+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Best location with direct access to Suwon KTX train & subway stations

  • A-la-minute cooking at The Square restaurant

  • Sauna and massage facilities (at extra cost)

  • Contemporary rooms and suites with WIFI

  • 20 minutes to Hwaseong Fortress (UNESCO)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre

Hotel location

Novotel Ambassador Suwon

902 Dukyoungdaero
Paldal Gu
16622
suwon
korea, republic of

Tel: +82315476600

Fax: (+82)31/5476601

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRPORT LIMOUSINE NO 4100 :   4100 SUWON STATION

  • By plane

    ICN At 70km / 43.5 miles - Shuttle paying

  • By plane

    SUWON At 1km / 0.62 miles - Shuttle paying

  • By train

    SUWON STATION At 0.1km / 0.06 miles

GPS :37.268556, 126.999248

Our accommodations

Superior 1 King Bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Business Room with 1 kingsize bed, High floor

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Garden View 1 king bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 King Bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive King Bed Room

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 king size bed

  • Max. number of persons: 4
  • Area: From 55
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite King Bed Room

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy a true experience 24h on 24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, a-la-minute cooking... Stylish materials make you feel European and Asian influences.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our Lobby bar serves a wide range of cocktails and light snacks. The perfect place to chill out with friends or have informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 700

  • Maximum capacity: 600 people

Find out more

Our guest reviews for
Novotel Ambassador Suwon

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,080 reviews

tripadvisor

TripAdvisor Rating 4.5/5

372 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable and Restful

Customer review rating 4.4/5

Keran Solo - 09/09/2019 AccorHotels review

The comfort of Novotel Ambassador Suwon definitely made my night stay after a 39-hour flight, a rested one. Check-In and Check-Out was a smooth experience. The staff were helpful with my luggage. They even went as far as assisting me with a taxi cab to my next destination. Professional. Clean. Comfortable. Definitely recommended. I'll be booking here from now on when my relatives visit me in Suwon.

Dear Ms. Keran F., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billy YB Kim Director of Rooms Novotel Ambassador Suwon

My best experience

Customer review rating 4.4/5

P. P. Business - 09/09/2019 AccorHotels review

Comfortable room and service Nearly transportation and convenience store

Dear Ms. Pureemahawong P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billy YB Kim Director of Rooms Novotel Ambassador Suwon

bad communication skills and not cleaned well

Customer review rating 4.4/5

Master Business - 09/09/2019 AccorHotels review

the room didn't clean well I called and they didn't come bad experience

Dear Mr. Kevin S., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Suwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billy YB KIM Director of Rooms Novotel Ambassador Suwon

Relaxing stay, clear information when required

Customer review rating 4.4/5

Anonymous Business - 06/09/2019 AccorHotels review

The hotel room, lobby and restaurant were very nice places to stay. I do not rate 10 as the air conditioning was a bit too high and I could not make it to accomodate to a warmer temperature. In any case, good temperature with the linnen. Breakfast was good and the information available in the front desk (airport bus) was convenient and clear.

Dear Ms.L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. First of all, I would like to thank you for the time you have taken to share your comments and for staying with us. I hope you enjoyed your time in our hotel. By the way it is regretful to hear you felt inconvenient regarding the air-conditioner. we understand your feeling and uncomfortable. We will try to improve guest service for comfortable staying. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

It was a pleasant stay in the hotel.

Customer review rating 4.4/5

Szymon Business - 06/09/2019 AccorHotels review

Breakfast quality could be better. Room quality was very good, same as service. Laundry service unclear - sometimes it was required to leave the bag inside - sometimes outside.

Dear Mr.T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

A perfect selection

Customer review rating 4.4/5

Eve H. Business - 06/09/2019 AccorHotels review

I stay at Suwon Novotel for 3 nights and it is very pleasant experience, service they provided is beyond the room price. Every staff is friendly and attentive, room is big, clean and comfort, and the location is very convenience, airport limousine has a stop in front of hotel, subway and train station is just next 2 building. Lots of restaurants and some shopping malls near by. Highly recommended. The only small complain is house keeping, I stay for 3 nights so only 2 times room cleaning and supply, first day they forgot to refill coffee capsules, second day they forgot to resupply bottle waters, but I believe a simple call to front desk can solve problem.

Dear Ms.H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. First of all, I would like to thank you for the time you have taken to share your comments and for staying with us. I hope you enjoyed your time in our hotel. By the way it is regretful to hear you felt inconvenient regarding the Housekeeping service. we understand your feeling and uncomfortable. We will try to improve guest service for comfortable staying. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

Ok

Customer review rating 4.4/5

B. Business - 05/09/2019 AccorHotels review

Good service

Dear Mr. Herve B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong - KIM General Manager Novotel Ambassador Suwon

Simply superb and extremely Satisfied

Customer review rating 4.4/5

Mohan R. Business - 05/09/2019 AccorHotels review

In our work, we always think about how to give End to End experience to our customers. I think I have learnt that kind of experience as a customer from Novotel. Their check-in process onwards till I check-out, every moment is exceptional and extremely taken care. Premiere Lounge Experience is super special to us. On top of it Indian vegetarian Dinner availability in this lounge helped a lot.

Dear Mr. Naga Santha Mohan R. G., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong - KIM General Manager Novotel Ambassador Suwon

Excellent stay

Customer review rating 4.4/5

J. G. Business - 03/09/2019 AccorHotels review

My only VERY Minor issue is that I had asked for a copy of my receipt to be sent to my email account. It was not, I need it to settle my travel expenses right away. Can someone take care of this right away? My stay dates were 19 Aug-24 Aug. Check in on the 19th, checked out by 11 am on the 24th. Thanks in advance. Email: jo…

Dear Mr. John G., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong - KIM General Manager Novotel Ambassador Suwon

Good location

Customer review rating 4.4/5

Francis N. Business - 03/09/2019 AccorHotels review

Clean room and good breakfast for a reasonable price.

Dear Mr. Francis N., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong - KIM General Manager Novotel Ambassador Suwon

Comfortable home away from home

Customer review rating 4.4/5

Anonymous Business - 02/09/2019 AccorHotels review

Third stay at Novotel Suwon this year, all work related. Comfortable (and now familiar) place to stay.

Dear Mr.V., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

Anand

Customer review rating 4.4/5

Anand D. Business - 31/08/2019 AccorHotels review

Very good guest relationship

Dear Mr.D., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. We would like to express my sincere appreciation of sharing your valuable comments. It is very heartwarming to learn that your stay was good. We immediately shared with our team about your compliment. Your comments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself. Thank you again for your sincere review and we look forward to greeting you back again in the near future. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

Good

Customer review rating 4.4/5

Nisa A. Business - 30/08/2019 AccorHotels review

The hotel was clean and comfortable. They have an iron and the pad, really useful for a business traveler. Breakfast is also good. The location is really easy to reach by bus from or to the airport.

Dear Ms. Nisa A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong - KIM General Manager Novotel Ambassador Suwon

Stay with comfortable

Customer review rating 4.4/5

Anonymous Business - 26/08/2019 AccorHotels review

The great improvement of water pressure at during shower

Dear Mr.L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. First of all, I would like to thank you for the time you have taken to share your comments and for staying with us. I hope you enjoyed your time in our hotel. By the way it is regretful to hear you felt inconvenient regarding the water pressure with shower. we understand your feeling and uncomfortable. We will try to improve guest service for comfortable staying. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

Clean hotel at good location but felt clastrophobic in toilet

Customer review rating 4.4/5

Dave C. Business - 26/08/2019 AccorHotels review

In general the hotel is at good location with suwon station at the door step. Breakfast range was good though the crispy bacon tasted like used oil. The toilet space felt cramped and worst with the glass door closed.

Dear Mr. Cherng Fong C., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Suwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, C. - KIM General Manager Novotel Ambassador Suwon

Clean, comfortable and convenient.

Customer review rating 4.4/5

Anonymous Business - 26/08/2019 AccorHotels review

The staff are helpful, the breakfast is OK (not great), the rooms are clean with good A/C. Location adjoining the AK Plaza gives many dinner options. Really appreciated the late check out - thank you.

Dear Ms. Charlie W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong - KIM General Manager Novotel Ambassador Suwon

Great hotel great breakfast!

Customer review rating 4.4/5

Anonymous Business - 26/08/2019 AccorHotels review

Clean hotel, good air-conditioning, breakfast buffet totally worth it

Dear Mr.L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. We would like to express my sincere appreciation of sharing your valuable comments. It is very heartwarming to learn that your stay was good. We immediately shared with our team about your compliment. Your comments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself. Thank you again for your sincere review and we look forward to greeting you back again in the near future. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

Could have been better

Customer review rating 4.4/5

Ritesh Business - 25/08/2019 AccorHotels review

More vegetarian food choices. Sauna should have been included for guests.

Dear Mr.J., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

Excellent service

Customer review rating 4.4/5

Steve Business - 25/08/2019 AccorHotels review

The hotel location has a mall and good eating place nearby and getting from Incheon to Novotel Suwon was a direct bus from Incheon.

Dear Mr.C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong Kim General Manager Novotel Ambassador Suwon

Excellent value for money

Customer review rating 4.4/5

Etienne Business - 22/08/2019 AccorHotels review

True customer service is defined by how well a team handles non-standard queries, requests, and issues. I had a few non-standard requests and the team did not disappoint! As always the hotel room and facilities were immaculate, the staff professional, friendly and accommodating, and the location extremely convenient.

Dear Mr. Etienne T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chong - KIM General Manager Novotel Ambassador Suwon
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